Reviews of SPECTRUM Optometry (Optics Shop)

Koleman Ireland

Just the facts. - Paid for eye exam - declined their expensive name brand glasses - received prescription - a few days later informed by email they did not have room for me at their practice - exhausted insurance coverage on new glasses elsewhere - used the prescription they gave - glasses were out of focus in one eye - went to another optometrist - paid out of pocket for another eye exam - WAY DIFFERENT RESULTS - Second optometrist confirmed Spectrum gave me and charged me for the wrong prescription. SPECTRUM, get your act together. Perhaps you should have a section for circus footwear, because obviously you have clowns doing some of the work here.

shawn arvind babu

Doctors are really helpful

Peter Fuhrman

I have gone to Spectrum for decades and I was always been pleased with the service. Michelle Elliot has been extremely thorough in her examinations and is willing to spend the time to answer any questions. Very pleased.

Susan

Impressive

Paul Wheeler

I have been going to Spectrum Optometry for many years. During that time I've experienced problems with my vision and have always been grateful for Dr. Michelle's knowledge and professionalism in diagnosing and dealing with each problem. Thanks to her my vision remains sharp. In additiion I've had opportunity to refer people with disabilities who are not able to work with typical doctors to her. I've been amazed at her ability and willingness to spend the extreme amount of extra time needed to provide them with the time and support necessary to insure they get the finest of care. both me wife and I are consistently pleased with the caliber of support, the professionalism of Michelle, Matthew and all their colleagues. I can't imagine getting vision support anywhere else. I highly recommend Spectrum Optometry.

Gareth Dunn

I have been a patient at Spectrum for the past 5 years. I’ll say this, they are the absolute best in patient care. I’ve never had such thorough eye exams. The team is friendly and informative about both lenses and frames. They are not a “get them in, get them out” store, they actually care about your optical wellness.

Ron Wall

Dr. Elliott and Spectrum Optometry is the true definition of professionalism and competence. She discovered and identified an eye issue I had after other health professionals had not been able to. I continue to refer Dr. Elliott and Spectrum Optometry to family, friends and clients. Ron Wall

Janet Kirkley

I am so thankful I went to Spectrum. I was examined by Dr. Michelle Elliot and within one hour she found the solution to a three year problem I had with my vision that had limited my reading time to 15 minutes. She was thorough, efficient, caring, and smart. The staff is also very cordial. I highly recommend Spectrum.

L G

Dr. Elliott and her team are amongst the best! My consultation with Dr. Elliott reassured me that her knowledge is very much up-to-date with current Her staff are simply brilliant! I highly recommend Spectrum, and Dr. Elliott. L. Geldenhuys

Jeff Pitre

After many years of annual eye exams, I was dumped, given an excuse the other optician left. Now I see they are looking for new patients. I can only assume because I didn’t buy the overpriced eyewear I wasn’t worthy of this establishment. That’s an awful way to treat paying customers. Beware.

Steve Austin

I've been in to see Matt and Michelle twice for glasses and both times I was treated like a VIP. My eye exam was enjoyable and I felt very comfortable during the whole process. I would highly recommend Spectrum for anyone that is looking for a quality eye doctor and company that will take care of you far beyond just your initial visit.

Scarr

Friendly and approachable staff, makes lots of jokes, and great clean environment. Mediocre choice of music and comfortable seating. Seating looks (or feels) new. They have a great selection of glass frames, usually not many people, so the seating is usually great. Knowledgeable staff, and good smelling environment. Unlit fireplace makes the place seem more friendly and they have a coat rack in case you have a coat. They also have a child play area for when your child waits, with a mediocre selection of toys and a large amount of books. They also have magazines for reading such as “FASHION” and “POPULAR MECHANICS.” SPECTRUM Optometry also has great location, though you have to climb up a flight of stairs. Parking is also very good and clean. But cellular phones are not allowed while in the clinic, though this isn’t enforced. They have paintings which also brighten the mood. Overall great optometrist, and I would highly recommend coming here if you think or you know you need a new pair of glasses, or need to have your glasses fixed.

Sereena Uppal

I have been a patient of Dr. Elliots for years! I recently moved to Vancouver but she is still my go to eye doctor. She is educated and knowledgeable, honest, clear with her explanation and extremely genuine. I make time to come out to White Rock to see her and feel confident knowing I am in the great hands!

Nicola Murray

I have been going to Spectrum Optometry for over a decade and have had nothing but excellent care from Dr. Elliot and all of the staff. She and her staff truly care about your well being and are very thorough. The office has a fantastic …

Gerard de Souza

I've worn progressive lenses for about 13 years (three pairs of glasses) now and have hated it until recently; the constant adjusting to peer through the proper part of the glasses. I didn't know any better thinking it was the norm for dealing with progressives. I highly recommend Yari for your optician at Spectrum if you are going to be fitted. I don't recall anyone before being so thorough as she was and, in the end, both my wife and I are actually enjoying our new progressive glasses and wear them almost all the time. So, ask for Yari.

David Scott

I have just removed my original review after a discussion with Dr. Elliot as I now feel it was a little harsh. I understand her problem and her inability to keep all of her patients, as she has no full time assistant. However I still question the method used to terminate patients especially as my wife and I have been terminated after being very loyal patients for 20 years!

Tom B

My daughter and I have been going here for 3 years, this business is second to none in thourough eye exams, customer service, quality products and friendly staff. There is an elevator to the second floor location to provide handicap and mobility challenged access.

Cheri Tubbs

We have been served by both Dr. Elliott and Dr. Head over the years and they are both excellent. They have a pleasant personal touch and professional demeanour. We take our entire family to Spectrum for eye exams.

Scottpen

Great place. Everyone is always super nice to me and helps with anything I need

Jenny Hall

My husband, myself and our kids have been going to Spectrum for 17 years. We just received a letter in the mail saying we will no longer be able to be patients at Spectrum anymore and should look elsewhere for an optometrist. No personal phone call explaining the situation. I assume it is because we only get our eye exams done there and don't purchase their frames and lenses. Nice. I guess this is what happens when greed overtakes care and pride in what you do. Don't worry - we will gladly look elsewhere!

Kelsey Nicole

I had an amazing experience today and learned so much! They were able to find my main issue was actually the muscles focusing causing me the most issues over my actual very slight prescription. They suggested relaxsee lenses -I had never heard of but am very excited to try them. I will further update my review after getting my glasses back. If you want to know about your over all eye health and how to best help your vision I highly recommend you go to SPECTRUM optometry.

TERRY VAN DER LEEST

Both my husband and I have used the services of Spectrum for many years and are constantly impressed with their professionalism and caring approach. Dr. Elliot sets a high standard that the whole team seems to embody. We are particularly pleased that the focus is on "whole health" as understanding the signs your eyes give can lead to early warning of problems in other organs. Great Work!

Andrea Murphy

I have been going to see Dr. Elliot for about 15 years. The level of professionalism is outstanding. The staff are always friendly and accommodating. I have had the occasion to call regarding an emergency eye issue and the call was returned within one hour. Stellar service!

David Taylor

Service was beyond my expectations when I couldn’t get in to the office to pick up my Omega-3 supplements. As it turned out, Dr. Elliot dropped them off on her way home for me. Wow! Thanks again, David T

William E. Truman

Spectrum Optometry, Dr Michelle Elliott & Assoc 15355 24 Ave Surrey BC When ask if they could replace a small screw in my sunglasses, I was rudely told "if" they had one, there would be a $15 charge for the screw. Maybe I'm getting old, but in the 57 years of wearing glasses, I have never been charged to replace a screw. To top things off, I went a few doors down from Spectrum, to "Techmate Repairs" and had the screw replaced for no charge. I gave the fellow $5 for being such a nice guy. Spectrum will never have the opportunity to rip me off again. Not Impressed.

Dave Terpening

Excellent experience. Doctor took the time to really understand the issues I'd had with previous prescriptions and now I have glasses that really suit my vision issues. Great staff and environment as well.

Nancy Terpening

My recent visit to Spectrum Optometry was excellent from start to finish! Nice bright and airy office, a warm welcome from reception and then on to the exam. Dr. Elliott is very thorough and asks far more questions than any other eye professional I have seen in the past, making sure she knows her patient's medical and ocular history and their visual needs. She takes the time to explain how she arrives at her recommendations and gave me great advice on using eye drops and helpful tips regarding future cataract surgery post LASIK. My prescription had not changed enough to warrant new glasses so I did not try on frames but the selection looked modern and inviting and the optician was very friendly and helpful. I would highly recommend Spectrum for professional eye care!

Spencer Bass

I was very pleased with the personal care and expertise from Dr. Elliott and the staff. Many of my friends had recommended the team at Spectrum. From the eye appointment to finding the perfect new glasses it was an excellent experience. The location in Peninsula village has good parking and it’s central to everything in South Surrey..

Jeannie McCracken

I took my mom and myself for an eye exam last week at Spectrum Optometry. This is the second visit for me in the last two years and I must say I’m so impressed with their covid protocols. I felt very safe and comfortable. Dr. Michelle Elliot and her team members were amazing, they were very thorough and very patient with me and my 86 year old mom and I really appreciated that. I highly recommend them!!

Karla Kerr

Dr Michele Elliot is very competent and thorough, not to mention friendly and personable. I have had bad vision since I was a young child,, and she's the best optometrist I've ever had. The staff are well trained and professional. I buy all my glasses there as I know they will handle the various options for my glasses with the latest information available and the result will be top-notch. I have complete trust in Dr. Eilliot to care for my eyes.

Diana Jahnsen

My family and I have been going to Spectrum for over 20 years. When I tried to make an appointment for regular eye exams a number of months ago, I was told that I would receive a call back - never did. When I called back, I was told that they would no longer serve my family and that I would have to find another optometrist. I am shocked that they would dismiss us so quickly after being with them for so long.

Shahbaz Khan

Dr. Elliot is the best optometrist I found so far to have for my mom's eye examine. She took her time and went beyond what she actually had to do. I been to other optometrists in the past but now I know where to go for my kids' annual eye follow up test as well. Both customer service and doctor are awsome.

iangordon bruce

For several years my wife and I have been going to Spectrum for eye exams. This last time(2days ago) we were told that if we didn't buy our glasses from them we should go elsewhere. Also that message was delivered to my wife rather coldly and unpleasantly by Dr. Elliot. Quite frankly, were offended by her manner and surprised since she had been courteous and professional in previous visits. We will take her advice.

karman jhajj

I’ve been going to this clinic since I was 4 and I’ve had a great experience every time. Nice staff, very friendly and professional!

Jack Boyce

I have been a client of spectrum forever. I have enjoyed professional and courteous service on every occasion. Michelle, Mathew and team have always gone out of their way to ensure i was treated as their only client. On a recent visit to have repairs to my glasses I was blown away with the professionalism and efficiency. I would highly recommend.

Joti Swaran

The receptionist is really mean, made my family and me feel really uncomfortable!

Brad Jackman

I have had the pleasure of Spectrum Optometry providing me eyecare for several years. Dr. Elliott is always professional, considerate of her patient's time by being prompt for appointments and knowledgeable in ensuring all aspects of my eyecare are examined. Staff members are all pleasant to deal with and skilled in their roles. Frame selection is excellent and I always appreciate the time their staff take in helping me with selections. Spectrum truly cares for their patients. I highly recommend them.

GQ M

I've dealt with both of the doctors here and had a positive experience with both of them. They helped me through shingles which got into my eye. It could have been very serious had they not taken me in right away and provided the treatment they did. For that reason alone we bring our kids here and will continue to come back. Thank you again.