Reviews of Image Optometry Park Royal (Optics Shop)

Jo-Anne Weiler

I feel so grateful for Darren Singh & Image Optometry in Park Royal. It’s starts with being able to try on the temporary prescription that Darren sets up for you. They make sure you get exactly the right glasses for you and your needs. They also have great assortment of choices and brands when it comes to decision time. Overall I just can’t say enough how appreciative I am for their care and attention to detail. I am a tennis player and I needed glasses that would work on the court and off... these glasses give me the best 20-20 ever! Thanks so much!

Damon Hawkey

Meeting with Dr Singh, very helpful, good advice, and made me feel comfortable at all times in the middle of a pandemic AND knowing that I hate people near my eyes. Very pro. The rest of the staff was great as well, very professional and knowledgeable. Thank you to the entire team!

Dave Smith

I was so incredibly impressed with the level of service and the pricing for my new glasses. Very prompt attention and very friendly staff. I will definitely be coming here for my next pair of glasses as well. I would certainly recommend them to anyone thinking about new eyewear.

Sarah-Jane Redmond

Terrible they did not come through with what they promised and when I tried to exchange they said no. Don't ever go to this place

Adam Newsome

Good selection of frames for sunglasses and regular glasses. From the time I first came in to the time my order was picked up, every staff member I interacted with was super helpful and knowledgeable. They even noticed a mistake in my prescription!

Aaron Osei Agyeman

I hate shopping for eye glasses until I met Dinah at Image park royal who made shopping for eye glasses fun again. The service was superb and she was very friendly and knowledgeable, answering all the questions I had. I ended selecting the best glasses I have ever had thanks to Dinah. I will a ???? percent recommend Image park royal to anyone who hates eye glasses shopping and want a better experience.

Joyce Bayly

Dr Singh and Dinah and both very personable and helpful. Fixed any problem I had with my glasses.

Gury K Dhindsa

I had a pleasant experience with Dr. Singh and his staff. The glasses selection and options are fantastic. I will recommend my family and friends to go get their eyes checked their.

D Cm

Very bad service. Unfriendly, late and rude. The Dr who did eye exam was nice but the guy who does the glasses and sell lenses is very arrogant, pushy and very unfriendly!!! I wear glasses all my life and I've been to lots. This man whatever his name is was the worst I have ever seen in 57 years.

Sadid Rahimi

My service was very seamless. I came a little late but the staff accommodated me and still provided really good service. Products were reasonably priced, and the doctor gave me a thorough exam that I actually haven't received before he even told me what some things in my eyes meant. The staff are really funny, very genuine, and recommended glasses that actually look good on me. Thanks Dinah for the amazing experience, I have already sent my siblings!

Farbod Ch

The assistants' customer care is exquisite. Welcoming, friendly, and helpful, especially Kimia and Mobina. Being topped only by Dr. Singh's extraordinary care for his patients. Have been a patient for 3 years, and haven't had a single visit without feeling valued as a patient and customer.

H Visona

A thorough eye exam and wonderful staff. The young lady that helped me was very sweet and knowledgeable. Dr. Singh was professional and efficient, yet personable. I did not feel pressured at any time to purchase frames from their stock and welcomed the idea of bringing in my own frames. The price points were clearly laid out for various options. The negative reviews I have read do not reflect my experience in any way. I am disappointed to read about the possibility of a competitor's trolling of this company on Google and would advise consumers to thoroughly research their choices by keeping in mind that not all reviews are authentic. Good for you Image Optometry for calling them out!

Edwin Savage

Very positive experience from start to finish. Quality products and happy, helpful staff.

Kam Ghuman

I found Dr. Singh to be a very professional, knowledgable and courteous doctor. He explained all procedures, he was conducting in a thorough and concise manner. He was patient and took his time during the eye exam. The staff was friendly and gave very honest opinions as to which frames suited my face. They helped me pick a frame which was the best fit and not necessarily the most expensive. I was very happy with the whole experience and highly recommend image optometry for all your vision needs.

Sha Zingg

I have been going to Dr. Singh for many years. He is so thorough and remembers me and the particulars about my eyes, which makes me feel like I am in good hands.

Jill Mcculloch

I was very impressed with Image Optometry. Dr. Darren Singh was very personable and extremely competent. I felt like I was in good hands and I was very comfortable. His staff were also very nice and helpful. With their help and the expertise of Dr. Singh, I now have beautiful glasses from which I can see.

Black Mariachi

Dr. Singh is very knowledgeable with a big heart.

Noel G.

Dr. Singh was extremely knowledgeable and polite. He went well out of his way to treat me, my wife and my kids. He took time and care during our visit, making me realize he values my business. The front desk staff also provided exceptional service setting me up with glasses that looked great, felt very comfortable and well within my price point. I shopped around at several other places, and I must say the prices here were the lowest. Couple that with friendly and knowledgeable staff, I strongly feel this clinic deserves a 5 star rating, easily. Thank you!

K. Danaie

Excellent Optometrists. Awesome staff.

Atee S

great staff and great help

Lisa M. Gray

I'm sitting here at my computer with the clearest view of my screen that I've had in years! Thank you Image Optometry! The staff was very welcoming and friendly. The doctor was clearly knowledgeable, and took extra time with me when he learned I had a family member with a genetic eye condition. They went above and beyond with customer service too. This is definitely where I'll return, and where I'll bring my family for their vision care.

Sara McDonnell

Great team! Dr. Darren Singh was also awesome and professional. Very happy with my new prescription and glasses to boot. Will be back !

Alex

The staff here is terrible! I bought a pair of glasses and when I went to pick them up, I asked the staff to help me adjust the nose pads as they were uncomfortable. The 2 staff there were so impatient and didn't solve the problem. On my second visit, I tried to ask for help again cause the pads were cutting my nose, but their attitude was even worse. I finally had to fix it by myself and they told me it’s all on me if the glasses are broken. They also forgot to return the receipt to me...I will never visit this shop again

Carlena G

Who knew getting glasses could be such a fun experience. The entire staff is very friendly and knowledgeable. Dyna, the woman who helped me pick out my glasses was very patient, helpful, and honest. I now have two pairs that I am beyond satisfied with. Highly recommend ????

Sacha Joubert

Five Star service, five star products and knowledge! Dinah the manager is outstanding at delivering customer service, and is helpful with insurance questions. Dr Darren is professional and thorough in his exam and I really appreciate that he takes the time to clearly explain everything, something most optometrists skip. I would also recommend talking kids to see him, as he's excellent with children.

L S

I am a repeat customer to this location. The staff and optometrist are amazing and supportive. Great assistance with finding the right pair of glasses and sunglasses. I was also informed I may have glaucoma, and the the optometrist was very compassionate and gentle with her delivery of the message. Love this place! Highly recommend!

Darren

Don't listen to the snarky reviews! Dr. Darren S. is a meticulous professional! He spent the time to make sure my prescription for both my contacts and my glasses were right. Much better than my optometrist in Calgary (Glenmore Landing Optometry which is considered a high end, very well rated center in the heart of SW Calgary). The support staff also helped me pick out some new frames**, they were honest about how they looked in a polite and professional manner. Don't listen to the reviews, this place is 5 star! Thanks Darren and team! I look forward to picking up my glasses.

Al Najar

Saboura was amazing and knowlegable about the products. Not only professional but also attentive to my needs and concerns. Brilliant service and Very good experience @ Image Optometry

Florencia Moreira

Great service! The girls at the front are super helpful. They helped me to find the right frame for my glasses being very patient and kind! The doctor did a great job and explained everything with detail which is really appreciated! 100% recommend !

Brad Macario

Sent all my friends here because it’s so awesome! The new Park Royal South location looks even better then the old north clinic. FIVE STARS!

Kuljeet Bains

Dr. Singh is always professional and attentive. I have a challenging prescription and Dr. Singh got me the exact prescription for both contact lenses and glasses at a reasonable price. I would definitely recommend him and Image optometry in Park Royal.

jolina jawhari

All the staff where friendly and patient. My glasses and prescription are amazing! Will definitely be back in the future :)

Tina N.

Dr. Singh is my go-to for all eye-related needs. He is immensely knowledgeable, professional, and caring. I'm a really curious person and tend to ask all kinds of questions at my appointments. Dr. Singh is incredibly patient and always takes the time to explain things to me. The staff working at this location are also extremely friendly, professional, and welcoming. I've recommended this place to all of my friends because they make getting an eye exam a pleasant experience. Try them out and see for yourself!

Euan Cormack

I personally think that the current staff are fantastic! Dr Darren Singh has been unbelievably helpful with an eye problem I have which is beyond the normal service of an Optometrist’s. He saw me as a walk in after I bought 2 pairs of glasses from Groupon. He took the time to source a viral treating eye drop whoch was scarce in Vancouver, no pharmacies had it but he made a bunch of calls and found it for me in Burnaby. He saw me again the next day and will see me again next week,just to make sure my eye is okay. Amazing service! I also think the deal you get with Groupon is very fair and if you just want the basic package then you can stick with it but it makes sense to upgrade your lens coating and well frame choice is a personal thing but the frames included are fine. I don’t feel some of the negative posts here are relevant to the current staff and if so, I can’t see how they are objective. I could not have had a better experience than I had with them and will recommend the them whole heartedly!

DMR Tech

Not a good serive at all.. the lady work there with act like she own the place and no respect. I asked her to adjust my glasses and she just grabbed and walk back without saying any words.. Then she brought it back and said she is not able to adjust! But LensCrafters could do it.. Very unfriendly...

Shannon Yates Hawkey

My eye appointment was on time & glasses selection was completed efficiently. Doctor and staff were pleasant and professional. I appreciated that I was presented with many options and never felt pressured. Was contacted immediately when glasses were ready for pick up and they look great.

Emilis

Had to ship glasses back 3 times because of wrong prescription determined by this doctor. And still the final pair came back with a defective lense (small spot that you can't clean. Did not have the energy to fight them.. Do not recommended.

Jess Foreman

The staff were friendly and helpful and the eye doctor was very kind and had genuine concern.

Kim Garma

Went here with a Groupon $80 for an eye exam, frames, lenses, and contacts. Staff were very friendly and polite. Doctor seemed very knowledgeable... Little did I know they were "buttering" me up and up-selling me with lenses that weren't included in the Groupon. And they said contact lenses were extra charge! Now I'm back here looking for my money back and apparently they have "no refund policy" which was only apparent when the fee was already paid and the receipt was printed. Im arguing with the receptionist who is like a robot with no sympathy and clearly knew they were finding loopholes to get money out of you. Hope this location is only like this because I have heard great things about the other locations. These guys are scum bags. DON'T GO HERE!!!

Sunny Zhang

Very bad service

Sherman Farahani

Great selection, great service, even better doctor. Staff were very accommodating to my needs and helped however they could, the doctor was very well informed and had excellent bedside manners. Highly recommended!

Lina Jawhari

Great customer service, nice selection of frames, very knowledgeable doctors. Will recommend to friends and family. Will be back again:)

Pawel Martinka

Knowledgeable friendly staff with minimal wait. Thanks for all of your help!

Kathy Murphy

Darren Singh is the best eye doctor. Super thorough, knowledgeable and kind. Makes sure you know what’s happening every step of the way. Great doctor! Highly recommend!

Linoo Riri

Thanks for the great service!felt welcome!

Kevin Tard

Most frustrating experience of my life.

Yasmin Soliman

Amazing staff and customer service!! very pleased to deal with them. They go above and beyond to provide a great service, solve a problem or provide support. Dinah in Park Royal branch is really great!! she's the person to go to! Dr Singh eye examination was really good! he took his time and was very thorough. He was also very supportive with reviewing the prescription again and providing options for the lenses needed. I definitely recommend them for checking your eyes and making a purchase.

Lisa Baronit

Dinah and her associates were incredibly helpful in finding me a nice pair of prescription sunglasses and submitting to my benefits. Thanks for your help!

Prema Devi

I don't recommend this location go see a different doctor else where.

kiwi kid

These folks are real pros. Dr Singh is so knowledgable and thorough, he picked up a potentially devastating eye problem that others missed. Turned out negative but now my whole family trusts our eye exams to him. We will never go anywhere else. Thanks Dr Singh.

Peter Norman (SpicyPete)

My new favorite optometrist! After checking prices at many stores, these guys gave me the best prices. i must admit there were problems with my first lenses but this was likely due to my sensitive eyes... anyhow, the owner bent over backwards to accommodate me, replaced the lenses, and the end result was the best glasses i have ever had. i don't normally give reviews and certainly not 5 stars, but they earned them. Thanks for the excellent service.

Donna Powers

The staff are exceptionally helpful and friendly. My eye exam was the most thorough I've had in years. I've switched all my eye care needs to Image Optometry and I feel like I'm in good hands.

Mohamed Nasser

Very knowledgeable and friendly team.

Felix Soheili

While they had the frame I needed in stock a day before my trip. Nobody at the store could place my lenses in the frame and I had to drive all the way back to Langley to get it done. They were friendly but really need to be able to place lenses into frames.

mohammad mohammadi

You guys are amazing .Dr.Daren is very professional .You will instantly feel comfortable .The staff there are very nice .Thank you guys ????????

Lisa Gong

I got a groupon for the eye package which included eye exam, basic glasses and 6 month contacts supply. 100% felt like being rushed and kicked out the door... as fast as possible. The groupon itself was awesome but service was out the window.. i wanted to like this place but didnt work out.

Elena Velichko

Dr. Singh is very knowledgeable, kind, and professional. Customer service is excellent at the Park Royal location. Dr. Singh always gives you extra time to ask questions so you never feel like you are being rushed. He is also great with kids! Highly recommended!

Furry Bob

Dr. Sing and Dinah were very professional to deal with, they explained everything in detail and were very nice to deal with, I usually do not post reviews but in this case I was very satisfied and I can highly recommend Image optometry. AAA+++

Michael Adams

The staff worked to create the best deal for our new glasses and doctor Singh did the most accurate vision assessment I've ever had. Really great people giving really great service. Easy to recommend.

preeti pandher

Would highly recommend Image Optometry Park Royal!! Dr. Darren and his team is the best!!!! Always on top of the things that needs attention and the follow ups. Can’t thank them enough for keeping mine and my family’s eyes healthy????????.

susan soloman

I love love love this optometrist Dr. Singh and his helper asssitant manager Dinah are tops !! and the store is super helpful and friendly !! I will never go anywhere else !! Ty ty the best place for help and I always get two pairs !!! By far the best!!!

Sina Yahyavi

The most frustrating experience I ever had. Very bad customer service and undertrained staff. Make sure that you are doing your research before you purchase any glasses from them. Also do not believe them claiming that they can beat any price.

Lynne Jacobs

Amazing help with first time prescription , making the transition to eyewear seamless . Fantastic customer service . Thank you!

Dustin Thorkelsson

Image optometry is the best! Mobina was amazing! She took the time to help me pick out the best frames. Amazing service. I will never go anywhere else! Thank you????

Matthew Asfar

Dinah was great to deal with, she was helpful , was able to answer all of my questions professionally. I definitely recommend my experience. Thank you Dinah!!

Monisha Sharma

I had a great experience with Dr. Singh. He was professional and caring. I really enjoyed my experience here and will be a returning client. I highly recommend!

Gisa Straith

Excellent knowledgeable service from beginning to end. Wonderful team led by great Dr Darren !

Sharni Prasad

This doctor gave me the wrong prescription for both my glasses and contacts, this visit has been a complete waste of my money. Beware, stay away from this doctor and see someone else. I am unable to use my glasses or my contact lenses. He refused to help or take any ownership for the wrong prescription. I believe what he did was unacceptable. His wrong prescription caused me irritated eyes and gave me many headaches. His response was very nonchalant . He told me to conduct another eye exam on my expense with him. I later went to a different doctor to get tested and my prescription has remained the same for many years proving that his prescription was infact incorrect. I would not recommend this location only because of the practicing Dr. Singh.

Charlie Louie

I have dealt with Dr. Darren Singh and the staff at Image Optometry located at Park Royal Shopping Centre for over 5 years now, and have had nothing except professional and personnable service. Dr. Singh is not only thorough but truly cares about your eye health, and is knowledgeable on treatment options. The staff are polite and friendly, and know how to choose and fit a pair of glasses to suit your needs. They are also knowledgeable on the options available to help customize your eyeglasses to suit your lifestyle. I would not hesitate to recommend them to friends and family.

Leonor Cabelin

Daina and the rest of their stuff are very accomodating and kind.Keep up the good work.

Kent

The only optical in Greater Vancouver Area that will charge you $169 for an eye exam which others will do for less $100...please consider the fact that same customer could potentially buy glasses as well. Overall good experience, would go back but $169 for an eye exam seems excessive.

Chris Isobe

Had a fantastic experience at Image Optometry In Park Royal. The staff were very helpful and friendly. If you need glasses this is the place to get them.

Sunny Jassal

One of the best Optometry places I have ever been to. They have an amazing collection of lens and the service provided by their Manager, Dinah, was just outstanding. I will be taking my kids there soon...

John Leung

Id have to agree with the below posts. The customer service there is horrendous. Just go for the eye exam and nothing else. They have a horrible selection of cheap glasses anyways and when they say that someone will call you when your order is ready that is a flat out lie, no one will bother to call you and when they do a week later they dont even have the courage to leave you a message. The receptionists are mostly students are rude and the one sales person, not sure if he is the owner (but he certaintly acts likes it) acts like he is gods gift to eyeglass sales. Also they will try and rip you off on prices so you have to barter with them. Just dont accept what they want you to pay, even though your insurance will cover it, it is still your benefits and your money. And just reading their responses to some of the negative posts just shows how they think of thier customers like they are doing YOU a favour and if you dont like you can go somewhere else like they are the only vision store on the face of the earth! I wouldnt want to shop at a place that doesnt value thier customers. They obviously have no sense of customer service and dont realize that customers in a retail setting are the ones keeping them alive. Overall the store is a sad one. AVOID

Monica M

I had an exceptional experience at this clinic. Dr. Darren Singh took his time with the examination and answered all my questions. The front staff was amazing and patient with me as I explored my options for the perfect pair of glasses. This location has an abundant selection of frames to choose from, including designer frames. The whole process was seamless and stress free. Thank you!

Neda Dadvar

They are very professional and helpful. Everything it was on time .I am their loyal client for years.