Reviews of Bailey Nelson Optometrist - Park Royal (Optics Shop)

Tina-Marie Bailey

My experience at Bailey Nelson was superb! They were very helpful and took the time to walk me through the different options and price packages. They have a great selection of frames for every face and the prices are amazing. I no longer need to spend hundreds of dollars on frames and lenses. I have been shopping there for four years.

Jill James

Awesome staff and super cute styles. The optometrist was lovely and very professional. Stephen the salesperson was so friendly and helped me pick out some awesome frames. Thanks so much, will definitely come back for all my glasses in the future!

Ara Adriano

Excellent customer service! Very warm and friendly staff. I was having a hard time to choose a style and they were very patient, walked me through the differences, and what would be the best pick for me! Bonus, they also shipped my glasses out to me bec I was out of town! Thanks BN Team!

Lynn K

I think that Bailey Nelson is absolutely fantastic. The staff was very helpful in picking out my frames and also making sure it was a good fit when I picked them up. The promotion going on right now also made them very affordable.

Melika Ziad

The girls at Bailey Nelson Park Royal, were so helpful and so friendly. Had a lovely visit there. They helped me alot with my choices and I loved their ideas :)

tess reed

The staff at the store were amazing and so helpful! Order came in 4 days and staff helped fit them perfectly to my face. Amazing customer service.

Annie Kudjerski

Awesome and friendly service!

vera gibson

Purchased my first pair of progressive lens sunglasses here and am thrilled with them! The staff was extremely helpful as they walked me through the various options. Was a little skeptical ordering from them at first since the prices seemed almost too good to be true but my glasses are perfect!

emily grishaber

Really friendly staff! The optometrist was lovely and helpful and my overall experience was great. I'll be going to Bailey Nelson for my optometry needs from now on :)

Erin Grant

Had the most Fabulous experience here! The team was lovely and beyond helpful. Will definitely be going back here

Noel Wright

Fast, friendly, knowledgeable service. Princess was excellent.

Kimberly D

Very friendly staff members and knowledgeable optometrist. Got 2 pairs of glasses that fit very nicely and look so stylish and were affordable priced while still feeling good quality.

paul torreggiani

I found the staff to be friendly and service was great. My eye exam was thorough and well explained. I appreciated that I could direct bill to my insurance company. Thanks!

Sarah Davidson James

Great service, love all of the options for glasses and that you can get nice quality glasses for an affordable price!

Iana Juntado

The team at this location was amazingly kind, and really helpful! Stephen especially took his time to cater to my needs and made sure my glasses fit perfectly on me. I absolutely love their selection, and just the general vibe of the store! 10/10 would definitely recommend!!

shakeoutloud

The optometrist was highly skilled, thoroughly professional and friendly and funny as well. I will never go elsewhere!

Ashley Galvin

11/10 would recommend! their staff and Drs are the best!

Cahley Tod-Tims

Amazing customer service! The woman who helped me in the store was so friendly and accommodating even though I tried on like 20 pairs! They also offered to ship me the glasses since I wasn’t able to come back to the store! Would definitely recommend!

Dirk Marwig

So far so good -haven't received my glasses yet but the service was friendly and quick.

Justin Okines

From the minute I walked in the door the staff where very attentive answering all my question stepping me through the pre exam process. Your associate Cat was sensational even helping me pick out some frames that really worked for me. I was in tested frames chosen paperwork completed in no time at all. Cat even walked me through the tricky mine field of my health insurance breaking down what I can claim back.

Rosa Banihashem

I highly recommend Bailey Nelson. I got my daughter's eyes checked at this optometrist. Doctor Anita was very friendly and patient. The staff are nice and helpful and informative. Our overall experience was really positive.

Kayla Gambler

Love my new set of specs!! The staff were extremely helpful & kind. Thank you to Bailey Nelson @ Park Royal ????

Kehla Guimond

The ladies in the store are super helpful & the doctor was really professional when I got my exam done. I definitely recommend going here :)

Tariq Ayub

The manager does not fully follow COVID protocols, by encouraging the removal of masks just to be kind with customers. This is a serious problem for the health and safety of customers. She seems very unprofessional and disrespectful in her job. She does not know what she talks about when it comes to optical. She adjusted my glasses and completely ruined them.

Chris Sweeney

Everyone was very helpful and accommodating! I would definitely recommend :)

Sayena Mostoufi

I visited this store to buy a pair of sunglasses. The staff were really friendly & respectful. The products were high-quality & reasonably-priced. Overall, excellent experience!

mohamed bargaoui

Amazing service !!

Christine Rowe

Bailey Nelson is my ‘go to’ for new glasses and again I was not disappointed. Thanks to great customer service not “pushy“or “in your face”I ordered my new specs and they arrived in quick time. I love them. Thanks.

Bonnie Stewart

The staff was so friendly and caring. They took their time with me to explain any questions I had and walked me through my eye care needs. The doctor was very thorough, patient and kind. I have never worn progressives before, but the staff made the transition very easy and comfortable. There are some many frames to choose from and great offers to boot. Loved the both the glasses and sunglasses in the window and I was set. Since my visit, I have told friends and family of my great experience. I highly recommend them.

Ben Kim

The store manager Kat is a treat

Glen Hombrebueno

Really great service! The doctor that did my eye exam was also really nice! Awesome selection of trendy glasses. Overall an excellent shopping experience.

nelly luarca

It was a wonderful experience for me. Thanks to the friendly and helpful staff. I'm almost a senior citizen. They were all helpful and pleasant. I like the selections of frame too. Thank you Bailey Nelson.

Jef Young

Super friendly and helpful staff who offered knowledgeable support for deciding on my purchase.

Krista Rawlings

Great service, love my new glasses. They delivered them on time and at a very good price. I’m very happy with my purchase and will use them again.

Mara Diaz

Great experience! Super friendly staff, and I love my new glasses 8)

Graeme

I really appreciated the friendly and helpful staff. Keep up the great work

Dale Ridington

Great team @ Bailey Nelson Park Royal. Fantastic deals on glasses.

Shahbir Thobani

Great customer service. Enjoyed the buying experience

Marta C

Amazing customer service, thank you :)

Paul Agupitan

Had an excellent experience and service. I got my first pair of glasses with the help of Steven. I really like the style and pretty lightweight. I'm thinking to get another one.

Beth Thompson

Friendly and helpful people but my glasses had to be re-ordered. The first time I ordered glasses they came in correctly made.

Sam Croll

Honestly the most amazing staff members at the Park Royal Bailey Nelson location, they are extremely friendly and helped me find the perfect pair of sunglasses. Super easy process to get prescription sunglasses and am so happy with them. Highly recommend this location!

Vanessa Bertoletti

Came in with the intention to purchase sunglasses, and was not greeted until I had already tried a bunch of frames on and actually decided on one. Staff was clearly giving attention to “better” dressed people, who looked more prone into buying something. Once I was finally approached, found the staff to be quite pushy and disappointed if you turn down the 2 for 250 deal. I’d assume they operate on a commission basis. The following day went to the Main Street location and it was great. Got my glasses from there, also found prettier frames there.

Donna Sumagang

Amazing customer service! And a great variety of glasses! I got mine yesterday and it fits me perfectly!

Annette Bazin

Just picked up my glasses today and I love them. The Park Royal BN team has been wonderful throughout the entire process, very helpful, honest and provided friendly service. I highly recommend the glasses, as they are super stylish and great quality at an affordable price. Treat your eyes to some style! Thanks again BN!

Wa Wa

In love with the glasses I got. Service was amazing and the sales associates were very helpful and my glasses fit perfectly.

Elaine Smith

From start to end of my experience, I had nothing but stellar service, friendly, professional and knowledgeable. I would recommend Bailey Nelson to anyone who asks.

Earlon Vicente

Dr.Pirzada helped me with my eye exam here. She was very nice and informative. Im sure how she treats me she treats everyone else. 5 stars for her and all the staff there.

Jerusha Dunsmore

Haven’t received my glasses yet but... the service from eye exam to glass selection was awesome! I’m thrilled to find something stylish and affordable. Can’t wait to get my glasses.

Jazmine Smith

Pretty great service once acknowledged...love the selection of frames and that the optometrist took the time to explain things to me. Very professional, friendly and kind. Will definitely recommend this location to my friends.

Richelle Fong

Love this place. I have gotten my glasses with them 3 times now. All have been really good. I had my last pair for 3 years. They are wonderful and quite fast! I would recommend

Richelle Fong

Love this place. I have gotten my glasses with them 3 times now. All have been really good. I had my last pair for 3 years. They are wonderful and quite fast! I would recommend

Heather D

Had a great experience here! An excellent selection of gorgeous frames at reasonable prices and the staff are experienced, friendly and fun. :)

Courtney Brady

Was really excited for my glasses from Bailey Nelson. Had a positive experience with the optometrist and selected a style I loved. When I went to pick them up, the woman who helped me couldn't fit the glasses properly. She broke the first pair, and needed to get a new frame and try again. I went home and noticed they were lopsided and bent. I also noticed a green dots when looking at lights. I went back, and they were able to straighten it out. I mentioned the green light and they said it was likely a film from manufacturing and should go away... A month later, nothing changed and I went back. This started a long process of over five trips to the shop to get it resolved. During that time I also noticed many other problems emerge with my glasses (such as screws falling out and the staff bent the frame again while looking into the green light issue). I was left utterly disappointed both by the quality of the glasses and of the customer service.

Saeed Mous

Very friendly and experienced staff, their collection of eye glasses is not huge but you probably can find some right for you.

Kristin Campbell

I am delighted by my Bailey Nelson experience. Every pair of glasses I tried on fit super well, as if they were a custom fit for me, and are lightweight to wear. I must have tried on 10 pairs. The staff were very helpful, knowledgable, and friendly. I was in and out in less than an hour.

Terri Wellman

A very friendly and knowledgeable place to go. Price point is great and quality of your lens is perfect.

Shawna Peters

The most fun I’ve had buying glasses. Very professional and helpful.

Barton Lui, Real Estate

great service and employees are friendly! quality glasses.

Bob Lorriman

Great glasses, excellent service. I'm going back to get a pair of computer glasses.

Krazy Kanuck

The girls at the front of the store were very friendly, and the optometrist was a really nice guy.. I'll be back here for sure..

colleen fulton

Got glasses for my 13 year old. Lovely experience beginning to end and cute frames at a great price. Sweet staff.

Andrew Eells

Great team, super helpful and went the extra mile to make sure my glasses worked whilst I was at the computer as opposed to reading distance. Would highly recommend to a friend.

Alexandra Quinton

The best eye exam I've ever had. Quick, efficient and thorough. The rest of the team were so helpful and friendly and gave me the best glasses buying experience I've ever had. Big thanks to Cat, Ashely, Steven and Hazel! I couldn't say enough good things about them!

Sherry Pomerleau

I have just recently switched to a progressive lens which has it's challenges and takes some getting used too. With the great prices I managed a work-around for my computer use. The staff was great to deal with and super helpful.

Brie Birch

Friendly and helpful staff. Loved my experience there.

Beate Beckmann

Beyond excellent service! Cheerful & friendly, professional, and overall, a great experience! The frames and lenses are fabulous and I love my new glasses!

Leonardo Tenan

One of my best shopping experiences. Isabela and the manager, Catherine, both immediately made me feel welcomed to the store and looked after. They were quick to understand what I was looking for and provided me with fitting options to choose from. The process was smooth from beginning to end and I am extremely happy with my new two frames. I strongly recommend this location both for their variety of stylish models and unforgettable service.

Lea Abubo

They have pre-selected a few glasses for me to try while I was getting my eyes checked. You guys are amazing, thank you!!!

Ellie small

Helpful and nice people working at this store! They went out of their way to help me. I highly recommend this store! I will tell all my family and friends to go to this store. !! Got my glasses ????. Perfect!! Love my glasses

Christine Van

Excellent staff and great selection of glasses. I bought my first pair last year and came back this year to get another funky pair

Tom Russell

Excellent experience. Very knowledgable, helpful and friendly staff made this a great straightforward process. Having not had glasses in years, they did a great job of arranging a prescription and helping me choose frames. Wont go anywhere else.

Edgar Sandulo

I hope I love my glasses as much as I loved the service. So attentive and helpful. Also the AI exam was very professional and thorough

Rachael Simak

I had a great experience with BN Park Royal and picking out my new glasses. Although the store was full with a bit of a wait, the team was friendly, accommodating, and communicated with you to make sure you knew they hadn't forgotten about you. Would go back again!

Annie Tasaka

The eye doctor was super helpful in helping pick my new contacts.

L Dooling

All the staff were very helpful. My eye exam was done very professionally, there were people to give advice on which frames looked best and an optician to measure and assist with ordering my glasses. The selection of frames is fantastic - all very stylish - and the prices are so affordable.

Lotte Gr

their blue filter addition to the subscription glasses is amazing :)

Catherine McGillivray

Fantastic service, helpful staff, love the frames!!!!

Justine R B

I popped in today to browse sunglasses. Not only did I come out with a pair of sunglasses that I am in love with but also an amazing experience. I am typically not one to enjoy shopping but the team at this Bailey Nelson location really made it an overall seamless process. Shout-out to Cat and Steven for providing me with so much knowledge and expertise so that I landed with the perfect pair of sunglasses. I loved that they took the time to really make sure that I was walking away with something that I love. I could tell that they care truly about what they do and I would highly recommend going here when you're looking for some glasses! Thanks you guys!!! You are the best!

Nicole Goodman

I always love going into Bailey Nelson. The staff is really friendly and helpful, their glasses are such high quality at affordable prices, and you can get your eyes tested at the shop! I booked my contact fitting optometry test, and it took 3-4 different contacts to find the right ones for me. Excellent customer service! 5/5

drew garcia

This is great place to get glasses. The staff is awesome

denise neilson

The staff at Bailey Nelson are fantastic! Friendly and knowledgeable. And I love my new glasses. I would highly recommend this store.

Aari Howarth

I visited the whistler branch and had an eye exam with Dr Bennet. He was so friendly and helpful. Very professional and knowledgeable. I would 100% recommend anyone to see him.

Erica Long

This is the most enjoyable experience I’ve ever had after decades of buying glasses. Their selection of glasses are so stylish, I had a hard time picking just one. More affordable than all those overpriced designer frames. But the most impressive thing about Bailey Nelson is their customer service. The staff is so fun, kind and knowledgeable. They make you feel at ease and go above and beyond to make sure you love your new glasses. I’m already looking forward to going back in for another pair!

Luna Morningstar

The staff were great and really helpful. Helping me pick out frames and everything. I would also like to add that I didnt think I need glasses but turns out I really did ???????????? everything looks so sharp. I was like was that always that color???? You mean everything isn't saposta be a lil blurry ???? ???????????????? 10/10 would shop here again.

Elle Nicholson

Awesome! I came here with my cousin and got such a warm welcome at the door. Super cover friendly, I felt super safe with sanitized glasses and required masks. We had an Australian gentleman help us out, he was funny and honest about whether the glasses looked good on you or not which I very much appreciated. Left in great mood with a happy purchase. .

Crabby Ermine

Amazing experience. I started with an in-house eye exam which was perfect. And then Catherine the store manager helped me find the perfect frame! I had previously shopped at Warby Parker but found this experience and quality of product and pricing better at Bailey Nelson.

Shirley Iida

I would like to shout out to Cat the manager at park royal locations she is such a delight to work with. She has helped me out with my second purchase of eyes glasses and she makes it so easy and joyful , Thank you Cat for your great customer service !!!!!

Tracey Rollins

great staff -- friendly, helpful and knowledgeable - i can see why they were voted one of the top places for eyewear in Vancouver's Georgia Straight

Paula Pujate

Team at Park Royal rocks! Super friendly (and patient!). Had an eye exam here and purchased 2 pairs of glasses. Really high quality glasses and takes only about a week to get them. Definitely recommend this store.

Hannah Breese

The ladies that helped me out were amazing! They found a perfect pair for my face and went above and beyond to help me out!

Barack Ashtari

Ghazal one of the best advisor and she help me and my wife to have best choice. Thanks Ghazal and Bailley Nelson team at park royal . ????????

Guillaume Girard

Great service. Very professional.

jenny bansal

Recently got my eye test done and got myself a new pair of glasses. Just loved it!!

Kasey Cummings

Very very busy store, but I'm pleased to be able to do my eye exam with an optometrist and then to be able to select from a great range of stylish frames at reasonable price points.

María Haslbeck

My experience was amazing. Staff was super friendly and helpful. I had to have my eye exam and I had my kids with me. The staff help me with crayons and paper so the girls were distracted. The time it took for my glasses to be ready was so fast, and they fit perfect. Honestly I felt so welcome and I will for sure be back.

Sara Nussle

Excellent service. I purchased the pair the associate picked out for me. They were perfect. I can appreciate that their associates know how to help people pick the right frames and that their staff are so quick and give you all the info you want upfront (e.g., prices, promos, additional costs ect). Will be back for another pair when it is time :) Thank you!

Ana Barreira

I got an eye check and order my new glasses (still don't have them). The place is well organised and the employees are very attentive and patient. They took all the necessary time to answer all my questions and gave me all the relevant information. I would like to specially recognise the attention given by Mirna, who helped me decide which options were best for me and to get a good prize for what I needed.

ephraim

State of the art equipment ! Professional, friendly and attentive to details. Highly recommended.

Delal Ilhanli

The glasses are so pretty. People who work there are kind and helpful. But I am not coming back because of the blond woman they call the manager. Most annoying person Ive meet in a long while. Had to come back a second time because she did not customize the arms of the glasses when Ive purchased them. I later learn that arms need to be adjusted after a purchase. She needs to do her job right. I will be going to other BN locations now and on.

laurie dokis

Love my new sunglasses - great service!

Paul D

Great customer service!! From my eye exam to picking new glasses. Highly recommend, you will not be disappointed.

Patricia Kelly

My first BN experience and I must say, I'm converted for life. From the friendly greeting the moment I walked in and all through my one hour there, ALL the staff was so friendly and helpful. I had an eye appointment with the doctor and it was the most thorough eye exam I have every had. I've been complaining of sore and tired eyes for years and within 5 minutes, she confirmed that I had an eye disease that can be easily treated at home. I had no plans to purchase my new glasses there but after spending a few minutes trying on a few frames, I was hooked. Not to mention the price is WAY better than my usual place. And thanks to Cat for taking pics on her phone for me when I left my phone in the car....And for recommending the Thieves oil:) I will recommend to all.

John Irving

Staff is knowledgable and helpful. The store manager, Cat, is a pleasure to deal with. They bend over backwards to make things work.

Nicki Tennant

Very knowledgeable and helpful staff!

Heather Munn

Great customer service. Helpful, friendly and attentive. And I love the variety of styles and price points.

Wendy Gordon

Great service and money back guarantee if you pick the wrong frames. Thank you.

AshxJenn Chin

The optometrist was very kind and patient. Highly recommend him

D Carter

Worked with Dr Monica Udaykumar, who discovered an ingrown eye lash that has been a problem, and causing eye weeping, for 3 years. Then she recommended a different prescription for my distance vision that corrected for my astigmatism, that has been wonderful for my night vision and driving. 5 stars to her. Sept 5, 2021. West Vancouver store.

Delores Thai

Amazing customer service. Love Bailey Nelson’s pricing. Great return /exchange policy - they ordered the wrong size glasses but happily took it back for another style. I will be returning in the future!

Mike S (Saduzi)

Kat and her entire team at this location are fantastic. Extremely helpful and knowledgeable. I’ve bought three pairs of glasses here and had my eye exam. They were able to bill my extended medical coverage as well so I didn’t have to pay up front, just what wasn’t covered by insurance. Would recommend this location to anyone in the market for glasses.

Harman Mangat

I am really happy with my new glasses! Great team at this location!

nenad Vrljic

They are the best???? Attention see Myrna

Sonia Desai

Great customer service, 17/10 I would recommend to anyone. Thank you, I love my new glasses!

Tony Kulbida

Great, and friendly service. Had a problem with my new lenses, and had them replaced no problem.

Dawn Lindsay

Fabulous staff! Fabulous glasses! Fabulous price! Thanks Catherine and co for your help and great sense of humour! Thanks also to Dr Monica! Highly recommend Bailey Nelson!

Shannon Webster

I do not like wearing glasses, and I take a long time picking out frames. At Bailey Nelson, I never felt rushed, and they shared their ideas with what would look great on me. I found two pairs that I LOVE....but the great thing is is that there is a great return policy if I decide that one of the frames is a bit too different. They are not overly expensive either! I absolutely recommend Bailey Nelson Park Royal! :)

Afzaal Pirzada

The staff was very friendly and the optometrist was very knowledgeable and thorough

Mia Adams

Would 100% recommend to anyone looking for classic, yet modern glasses. I had an eye exam and then the staff helped me choose what glasses to order. My previous experiences with choosing glasses at other shops was shopping by myself and feeling self conscious about asking the staff for help. Today both staff members were extremely helpful! I was talked through colour options and what shapes would suit my face (even when wearing a mask!) I got spot on advice and walked out very happily with a new pair of glasses and sunnies. Thanks team!

Courtney Kostiuk

My experience with the staff here were above and beyond amazing. They were both very personable and down to earth and truly made me feel at home. Their knowledge and opinions were exceptional. Will be recommending this place to everyone who asks about my (two) new favourite pairs of glasses! Thank you!!!

Roxine Graham Berg

Glasses are real great and staff was superb. Some issues with computer communication , but It it now sorted out..

Olga Segovia

Flawless experience. Knowledgeable and friendly staff members. They are also taking great safety measures. Totally recommend this brand, and location.

Steve Wheeler

Great experience & pricing, would purchase from here again

Danielle Simons

Great glasses selection and professional staff. Eye exam was thorough and accurate. Good prices too. Will definitely come back for my next pair!

Donna Powers

Just switched from contacts to glasses and I took my Bailey Nelson sunglasses in for new lenses. I couldn’t help buying another pair because they have so many great frames. Service great, selection great, and delivery of new glasses a really top class experience. I’ve been disappointed by the last two optical stores and now I think I’ve found my new place. Highly recomend this store.

Chance Ainscough

Really friendly helpful staff. Was easy to find and chose glasses with their help, and everything was really affordable. I got a test and 2 pairs of glasses for just over 300$. Would recommend to anyone looking for a good quality feeling frame at a really reasonable price.

ALVIN KOH RELLEVE

Dr. Swail was very thorough in her examination, and very knowledgable. Likewise, Myrna was very pleasing and recommends excellently what's best for me. She is truly commendable. Really made for a 5-star experience! Will recommend to families and friends definitely!

Andy Buorguioni

i like this store.

Bertram Anderson

Great service. Very happy

David Marnoch

Nice looking store, lots of great frames and very helpful staff. Love my new specs x 2! Thanks, Park Royal team!

Paul Allison

Brilliant staff and an awesome selection of glasses, a perfect fit and I love my new glasses. Thank you BN

Calvin Tustin

The best "glasses" experience I have had to date (age 62). Courteous, friendly, and knowledgeable staff. They listened to me; they did not try to sell me on a product. And what a great selection! I strongly recommend Bailey Nelson, Park Royal.

Linda Eterman

Very professional, friendly, helpful staff. I am happy with my new glasses.

Bonnie Garden

I don't often give a 5 star rating; however, the staff and service definitely deserve it. The staff was very helpful and professional and made the whole experience a pleasure. I am looking forward to receiving my new glass. I would recommend Bailey Nelson Optometrist without any hesitation.

Jay

Such a great experience! Staff were amazing and glasses came super quick and are really well made. Highly recommend.

Alison Powroznik

Timely, great attention to detail and sanitation! love my new frames <3

Angela George

Always excellent service that supports me in my decisions with high quality product knowledge. I appreciate the quick, but never rushed, service delivery and competitive prices. Highly recommend ;-)

Shayan

Amazing attention to detail and level of service. Shout-out to Dr. Monica, Dion and Ashley.

Olga Pischeva

I bought 4 pairs of prescription glasses for me and for my son. I had an eye exam in the office and then had to wait for more than a month for glasses to arrive. When glasses do arrive, frames were made from very cheap materials and the lenses were not right ( our eyes were hurting from wearing them. When I tried to return glasses store manger Catherine Carroll refused to access them.

Courtney Hyland

AMAZING service and a wonderful selection of glasses to choose from. I purchased both glasses and prescription sunglasses because I was so wowed by the service and found exactly what I was looking for! Highly recommend!

Jaye G

Fantastic service notably from Steve. The whole family has now got their glasses from here. Great selection and quality for a fantastic price point. Highly recommend.

jaime boddy

Unreal service!

Kristy Humchitt

My partner and I went into Bailey Nelson at Park Royal yesterday and we wanted to take a moment to thank the staff. All three staff who were working yesterday (Feb 20th) were extremely helpful. We can’t wait to pick up our new glasses! Thanks again.

Gary Turner

Had a great experience, super professional and friendly staff.

Milad M

Exceptional service. Go to guy there is Alborz and Dion. They helped me find the perfect glasses.

Marissa Koh

The doctor there was horrible and a time waster. Clearly I went there for my eye check up for contact lenses fitting and the receptionist guided me to the doctor. He was explaining too many unnecessary things very slowly and that wasted half of my lunch break. At the end, after I said I purchased my contacts in Ontario, He mentioned that the explanation given was about fitting glasses. And he also added the price for check up for fitting contacts is a lot more expensive and there are more procedures. I was so upset and asked him how long it would take to complete all the procedures. He answered it would roughly take thirty more mins. I just ended up getting out of his office. After all, How is it possible that the doctor was not even aware of that the patient was there to buy contacts and he wasted my time and his energy explaining about something I did not even need?

Blue Sky

Worst eye exam I have ever had! Stay away from this place.

Alexa Van Poele

I surprised my partner for his 30th birthday by gifting him a surprise optometry appointment, and new glasses. The doctor was great, he felt really comfortable and was excited about the experience. He has ordered two pairs of glasses and we can’t wait to pick them up! Thanks Park Royal team, we will be back!

Kim & John Hamilton

Exceptional customer service and great value for the money. I left the store very happy with my glasses! I highly recommend Bailey Nelson Park Royal.

Lisa Smythe

Friendly staff, great price on glasses

steevi mcneely

Great service!

Catherine Driver

Great experience buying glasses here! Super cute styles and the price was excellent. My glasses were ready within a week and fit perfectly. Staff were knowledgeable, helpful and really sweet. I didn't feel like I was trying to be upsold and swindled compared to other places. I will definitely be buying glasses from here again. Thank you!!!

ping zhang

Good service

Jon Wellman

Very good customer service, will recommend to others????

Mona Night

Terrible customer service, we had a house fire which destroyed my sister's glasses and went to get replacements they put it on a vip rush and over a week later still nothing. Over the course of calling daily for 3 days with employees telling us "either today or tomorrow " we come to find out they were stuck at customs and they used a separate tracker. This is absolutely ridiculous. They basically lied and gave us the run around. We will not be using them again.

Lucie O’Brien

As always, extremely helpful staff. I’m very impress with the service I received at their Park Royal store.

Jeremiah Robinson

Very friendly staff and doctor.

Lesley Mullins

The girls at the PR store were very helpful, pleasant and efficient. When I came out of my eye exam they had a selection of frames ready for me to take a look at! Great customer service and delightful glass shopping experience.

Cynthia Mckeown

Great staff great service

Stacey Dennis

The staff at this location were very knowledgeable and helpful. The made shopping for new glasses much easier!

Amy Petz

I had the pleasure of being helped by Steven. He instantly made me feel welcome and was very knowledgable and helpful when choosing a pair of frames based on my prescription, and made some great recommendations based my face shape. The whole staff team was very personable and friendly and made the experience very enjoyable. My glasses came within a week of being ordered and were very reasonably priced which I love. I had a wonderful overall experience at Bailey Nelson in Park Royal and would highly recommend this location based on their excellent service!

Hasan Hutchinson

Love the staff and am very happy with the quality of the products (and their low price!).

Ben Lane

Friendly and helpful staff with a good selection of frames. Will certainly use again in the future!

Nathan Legg

Great staff and service! Steve was very knowledgeable about all the eyewear and gave great recommendations on pairs he believed would suit my facial profile. Delighted we were able to find a pair that worked as I'm a big fan of BN's design and style, and I only had to wait 1 week for my chosen pair to arrive. Happy days!

Claire van Thiel

Friendly and helpful staff!

Don Remenda

Great service and value. Couldn't be happier

Girly Tordillos

The best team! Every one is very helpful and accommodating. The staff are knowledgeable and expert on what they are doing. They give suggestions and recommendations for their customers based on what they knew that suits their needs. They exceeded my expectations and I got even more. Happy that I took the advice of my best friend, to all of you. Many thanks... continue the best customer service and helping people meet their needs. God bless ????????❤????

Linda Burden

I had fabulous service, delivery was quick, adjustment was quick. I love my "Elizabeth Thank you so much

Joris Janssen

Great service and lovely interaction with everyone we worked with at the store. Was a fun experience, would highly recommend! Can't wait to get my new glasses :)

shayan KESHVADI

Store front was bright and inviting as they have just opened, the staff was amazing, they were tons of help and had all the answers I needed Managed to get a great pair of sunglasses

Gabie Gee

Very attentive to your needs, help you figure out the right style and make you feel confident!

dustin cromie

Great staff, extremely helpful and would recommend anyone to go get their eyes examined and find themselves a new pair of glasses at this location

Suzie Max

Friendly and Professional . Highly recommended!

Jeffrey Schleimer

Amazing service! Couldn't be happier!

freya D

My glasses arrived very quickly and I couldn't be more pleased. They have an amazing selection of lightweight frames, great quality and excellent level of customer care. Steven is the absolute Best!! Extremely knowledgeable, helpful and goes out of his way to take care of your needs.

Kam Sh

The whole experience was good. Jasmine was amazing, she patiently and very nicely showed me the eye glassess and answered my questions. She provided amazing customer service, plus gave me opportunity to choose wisely. The full 5 stars is given for overal experience but mainly because of her.

Saba Askari

Great service and great prices! Loved my experience.

Duncan Farmer

I love the style and comfort Bailey Nelson glasses offer. They told me 7-10 business for the arrival of my new pair, but they arrived after 3 days! Great price, too. I'm a customer for life.

Caroline Brisebois

My first time every buying glasses - everyone at this Bailey Nelson was patient and helpful. There were lots of cute styles to choose from and I found a pair I loved quickly. They will also bill your insurance directly, which is helpful!

Dianne Clark

I dropped by without an appointment and was able to return in an hour, have an eye exam with the optometrist and then picked out my new frames. I was treated very kindly by all the staff. They then sent my glasses to me on the little island where I live. I love the glasses!

Nicole Bruderer Robins

The staff was so warm and helpful! Got an eye exam and ended up ordering 2 pairs. The pricing is very good with a great selection of styles. Really appreciated and felt safe with the Covid protocols in place. Highly recommend and will be back for more!

Edmund Sunday

The store display of modern eye glass frames was very appealing as the the styling was fully up to date. It was further satisfying to note that the up-to-date styles were free of designer labels and subsequent higher costs. The pricing was straightforward, uncomplicated and reasonable. I can add that my salesperson was helpful in explaining how my prescription was reconfigured for the eye-glass technicians. I am very pleased with the two pair of glasses that I purchased.

Melissa Valana

**EDIT: After posting the review below, I received a call from the manager, Catherine. Catherine was fantastic. She did not give me any excuses for this gentleman's behaviour, but apologized for my experience and recognized the discomfort I felt in the situation. Catherine,clearly understands great customer service and I truly appreciated the follow up. Based on my conversation with Catherine, I went to the Robson street location and received exceptional service. Catherine took responsibility for a team member's unacceptable behaviour and improved upon my negative experience. Catherine has made me feel valued, and at the Robson Location I received excellent service. Given my recent positive experience, I will be amending by former 1 star review to 4 stars. EDIT** This is the first time I have ever written a google review, but given my negative experience at Bailey Nelson I believe it to be necessary. I recently purchased a new set of frames. When I went to pick them up, I advised the gentleman who works there that they were the wrong color. Instead of admitting there had been a mistake and re-ordering me the correct color, he grabbed the used demo frame from the wall and put my lenses in it and gave them to me. I was shocked. As I paid full price, I did not expect a used product. Strike one. The next day, I decided to return the frames as there was an issue with the lenses and the lady who worked there (the only competent one in the store) advised me that the person who put in my order at the store ordered the lenses with the wrong index. Strike Two. At this point I was willing to give them a third chance and pick out a new frame. Upon looking through the frames, the same gentleman from before, came out from the back and started being rude to my partner and I saying that due to COVID there was a limit on the number of frames per tray. My partner and I apologized as the other 2 ladies in the store did not advise us of this rule and were actually helping us. We amended our ways immediately. Minutes later he came over again in a huff saying actually there was another COVID rule and that I was only allowed to try on 10 frames in the store and that was it. Was he now making up rules? I don't know. He grabbed the rest of the frames aggressively from my partner and I and put them back on the wall without cleaning them! At this point, there were three staff members in the store standing there doing nothing and not even cleaning the glasses and my partner and I were the only ones in the store!!! Strike three! This gentleman is incompetent, rude and unprofessional. I understand mistakes happen and abiding by COVID rules but that is not an excuse to creating a scene and being completely unprofessional. I would not recommend this place (unless you are dealing with the only competent girl in the store). I have had glasses all my life and it is important to find the right frames to make you feel confident. This gentleman needs to take a course in customer service as his behaviour is completely unacceptable. Will not be returning.

Lise Goumeniouk

Awesome service and follow up by Catherine and her team. They are attentive and helpful and Cat went out of her way to track down some missing glasses. Very impressed.

Erica Hamilton

Staff were friendly and so helpful! Thr fact that they direct bill to benefits saved me the hassle of submitting receipts. Definitely will go back there.

Marilyn Moxey

I have purchased 2 pairs of glasses this year and I am very happy with them. I am a senior on a budget and the affordable prices you offer really helped me. Thank you!

Amin Eftekhari

Solid place and people. Glasses look great . No complaint .

Shannon Eberts

I found the employees helpful: mindful and took time to discuss options and what would best fit my needs

Susan Riddall

Thank you to the great staff, all so helpful and kind... I love my previous purchase of glasses and sunglasses and am a very happy returning customer for my purchase this time too. Also I appreciate the extra precautions during this difficult time of COVID. ????

Frontrunners Group

Service was ok, but the store had no air conditioning, the mall did but not the store. This resulted in the lens on the eye exam machines to fog up constantly, making it hard for me to read the charts. It also made it very uncomfortable and stuffy. I think the store should stop being so cheap and turn on their air conditioning, I understand business are hurting but if the customers are nit comfortable, you won't have them for long. My visit was on July 3, 2021

Lea Allen

I got an amazing pair of glasses with the help of Isabelle who listened really well and gently guided me to the right pair. The company is going to do well because we’ve been paying ridiculous prices up till now. Yah Australia and thanks Isabelle!

Amilya Ladak

Such a great experience! Wide range of selection, super friendly staff and thorough yet efficient eye exams all in one place! Isabelle was extremely friendly and helpful in choosing frames, offering many suggestions and advice. Dr. Pirzada was also amazing in conducting the eye test! Would recommend!

Alexandra La Roche

Love my glasses. Great staff, lots of selection and really good style and technical advice ????

Brad Hollier

Well everything went smoothly the employee was a nice fellow from Australia new to Vancouver. I had a perception and plan though Blue Cross the employee wasn't sure,first time with my type of plan but in know time I had picked my frames And the order was placed! So the order was placed on a Monday and I picked up my glasses the following Monday!! Fantastic service Thanks again Steven Felton I will recommend Bailey Nelson

Nick

Excellent service and attention to detail when selecting frames. All staff were very helpful through to fitting the glasses for pickup. And above all the price was right. There is no need to pay for high priced frames and eye prescription lenses anymore!

Tash K

Had a great experience in store thanks to Cat, she was very helpful and made it easy to select a great pair of glasses. The store has a modern selection and they are very accommodating. The optometrist was great as well, he was very thorough and cares about making sure you get the correct prescription. Would recommend! Thank you for your help Cat.

Sean Barton

Great customer service. Had my glasses shipped from their North Van store to the Sunshine Coast and that was completed quickly and without issue. First ever pair of glasses and I love them.

Yanna Ikonomou

The store has a beautiful small selection of pretty and dainty glasses, just what I love. The employees there were very nice and patient even though I’m super picky with glasses. I will definitely be back to buy more specs again! :)

Wendy Akune

Cat was amazing. She spent so much time with me going over all the finer details of the costs, the glasses, etc.

Ted Halama

Courteous and very helpful staff

Kerrisdale Little Owls

Love my new glasses from B & N , staff were excellent, paid attention to all the details, even when I returned later in the day for a little tweaking. I wear progressive glasses and for the 1st time added transitioning to them, game changer!! I’m a very , very happy customer, thanks to the Bailey and Nelson team at Park Royal .

Shannon Davis

Amazing team and amazing customer service! They were incredibly patient and helpful and went the extra mile in helping me choose my glasses. I’d like to especially mention Steven and Ashleigh, you guys are the best! I have recommended them to everyone I know and will never go anywhere else. They have a great selection of frame styles for everyone and amazing prices so really, what’s not to love?! Thank you Bailey Nelson at Park Royal, I can’t wait for my next pair!

John Smith

Initial experience was very poor. The optometrist was fine - decent exam but the sales assistant service was bad - break with me to serve other customers, entered the wrong prescription into the order so when the glasses turned up I couldn't see. OK, mistakes happen, but then the sales assistant did not apologize, refused to offer a refund initially and tried to convince me that there was nothing wrong with the glasses and "I would get used to it". When I insisted on a refund - politely - she then said she felt " bullied". Pathetic. I have given two starts as I was called a week later by a manager who was very good - apologized, explained what had happened and offered a free pair of glasses as recompense. I hope that particularly sales assistant does not work there any more or at the very least got some customer service training.

nia mayor

The 2 lady staff are accommodating, Eyeglasses display are good at a reasonable prices. I will recommend the store (Bailey Nelson).

Maliheh Vatankhah

Hi , we had a great experience, especially my son , it was his first time to going optometry, and he was very comfort and happy there.

Janie Marcoux

Really great customer service and great selection of sunglasses, made me want to go back for my next pair.