Reviews of Dr. Frank L. Robertson & Associates (Optics Shop)

April Viele

Wonderful customer service. Answered all my questions with patience.

Ginette Brouwer

Fast, efficient and friendly

Stephanie Wyatt

Dr. Walker was very informative and professional. She was easy to talk to and explained things in an easy manner.

Trinity Meleg

Always very pleased with the service when I come here. All staff are fast, friendly, and quite thorough! They take the time to ask all necessary questions and preform all the tests I need as someone who is prone to eye issues. Would highly recommend!

Gypsy Girl

My eye exam was with Dr. Rose. She was professional yet friendly. She was very thorough in explaining everything to me as she proceeded. I definitely got the impression that she sincerely cares and is very good at what she does. It certainly was the best experience I have had with an eye exam. They have an online tool to book your appointment which was very user friendly. They are conveniently located in the Seaway Mall. My only negative comment would be the fact that I could never get a live person on the phone as I had a couple quick questions prior to my appointment. Five stars for the all positive experience I had with both Dr. Rose and Greg at Pearle Vision.

Corey Keller

Dr. Walker was thorough, thoughtful and very helpful in her exam of my eyes and answering my questions.

Shannon

The service was very good. The receptionist and Doctor where very friendly and patient.

Mary Murray

Had an appointment. Arrived early only to be told my appointment had to be cancelled and rebooked and that they had left me a message that morning. They did not leave me a message. It was clear the receptionist confused me with another patient with the same name and thought I had booked in to see the wrong doctor. Rather than confirming things she wasted my time and lied about it. Very unimpressed that I waste an hour from work. Do not recommend. My entire family will be going somewhere else from now on.

Judith Grant

Contacted the Welland office of Dr. Frank Robertson-optometrist today and left a message to be contacted. I’m new to the area and after reading Dr. Robertson’s review thought this may be a great place to do my eye exams. The call was returned and at the get go, the telephone manner of the woman was abrupt,unfriendly and impolite I explained to her what I was looking to do and she bluntly told me she does not care about my eye exams and she could schedule me in for March. She was downright rude. I’m still in shock over this first telephone encounter. Needless to say, I will never be doing business with this office.

Yvonne Wyatt

I felt very comfortable the second l walked in. The lady on reception was lovely & Frank was very knowledgeable & friendly.

Brad Warner

Brought my family of 5 in at the same time to see Dr. Li. The office was efficient and all appointments were on time. Had a great experience.

Anne Higgins

We have just recently moved to the area and we needed to find a good optometrist and we got lucky with the first one. The receptionist was so nice and polite. The doctor was very thorough about explaining everything to me. So needless to say we have found our new Optometrist.

Betsy Raps

I was asked how I got to my appointment, to which I replied that I drove. I was not informed that I would hardly be able to see after finishing my appointment. I found this to be very unprofessional and dangerous! I will not be returning to this office.

Gretna Maggiacomo

Dr. Frank took time to discuss several issues I had regarding eyeglass lens & frames, much appreciated & I found him & Roseanne very friendly.