Reviews of Orion Telescopes & Binoculars (Optics Shop)

Tom Berta

I'm writing this to let you everyone know what I've heard about Orion support being bad is true. I order an Orion AccuFous Electronic Telescope Focuser through High Point Scientific that was defected. They sent 5 emails about this, their first was on August 2nd and I sent one August 10th and got an automatic reply from Orion system. I also called August 7th and was told that someone would call me within 24 hours about this issue. We got nothing from Orion on this matter. So, for me I will no longer look at purchasing anything again from your company and I will be giving Orion a 1-star rating. Tom Berta Charleston SC

James McKee

Great products & expert help from the technical staff; but among the worst customer service experiences I have ever had. I called about an online order and the woman I spoke with (morning of August 6, 2021) was impatient, rude, and eager to get me off the phone without being helpful at all. Refused to listen to my explanation of the order issue, told me to do something (refuse a UPS order) that is impracticable, and then just gave up. When I asked to speak to a manager, she hung up on me. When I called back & spoke to another representative, the problem was tentatively resolved. I am unfortunately not likely to order from Orion again, if it means having to deal with such unprofessional treatment.

Hilal Hajjo

Amazing products

D “Dezi” M

Very nice telescopes. Nice ppl

Josh Stanley

Called to buy a part for my telescope. Customer rep said they wouldn’t sell me a part since I didn’t purchase thru them, I know where I won’t be purchasing my next telescope.

Carter Hickel

Although I ended up returning my purchase (not Orion's fault), they made the purchase and return process simple and easy. I recommend buying directly from them though, not through amazon as it takes an extra week or two for your return to be processed if it goes through Amazon. I also recommend being present when your telescope gets delivered (if that's what you're getting) because the box is huge and I wouldn't want to leave it sitting around for too long, it may gain some unwanted attention (again though, not Orion's fault). Packaging and products were great, any negative experiences I had in the process were not Orion's fault, in fact, every interaction I had with them was exceptional.

Edward Ruda

The man behind the counter ( Ozzie) was extremely helpful and knowledgeable. I found just the right binoculars.

KEN KISH

paid 1500 for a tripod they said would work with

Todd Walsh

Unfortunately, this location has been closed. Was very convenient to have locally. Definitely a loss to the area.

Arash Shahin

30% unhappy customers and no response! Thank you for letting me know. I will buy from another brand.

Ian Lincoln

Called these guys twice to ask about a few products and how to connect them (telescope and guidescope, camera and telescope). Both people I've talked to on the phone were extremely knowledgably, excited to talk all things astronomy, and couldn't wait to tell me more. Really refreshing from the same calls I tried to have with one of their distributors that had no answers. Would recommend over and over again. I'll be buying Orion products from now on, and going straight to the source.