Reviews of Bailey Nelson Optometrist - Conestoga (Optics Shop)

Brian Seng-Low

Love, love, love the Bailey Nelson store!! Randomly came across this place a couple weeks ago, and I was amazed at how cheap their glasses are. Plus it came in quite quick too. One was damaged, so they VIP'd the order for me, and they made sure it fit perfectly. Also, the customer service is absolutely amazing! The happy blonde (I forgot her name) always brightens up my day whenever I'm there lol. Thank you thank you (:

Chris

AMAZING I'm so glad to be the first review on these guys. I ended up actually receiving my glasses without charge and these guys had the best customer service!They were so nice and their prices are very reasonable! Definitely recommend for glasses, sunglasses or anything like that!!

Alexia Cooze

Hands down the best service I’ve experienced. The manager was more than generous and accommodating. The optometrist was highly thorough with her exam and took her time to explain everything in detail. I typically have to have my contact lenses made externally due to my prescription, but the team was fully stocked and had my contact prescription on site. Overall, great experience.

T Kulic

Oh my goodness! Words can't describe how ABSOLUTELY LOVELY the team at this location is! From the second I stepped in the door to the day I left with the perfect pair of glasses, the service was OUTSTANDING! I can't thank you guys enough for everything!!!! Definitely recommending this location and store to EVERYONE looking for great styles and even better service!

Nicky

The staff were amazing and friendly and very patient. The optometrist was very smart and explained everything to me very thoroughly while doing the eye exam. I got such an amazing deal and I’m in love with my choices of glasses! Thanks for the fantastic service, I’ll definitely recommend this store, to family and friends..I will definitely be back again :)

Anshuman Banka

The team at the store were absolutely amazing, helped me through choosing the perfect pair of glasses + have the best prices for really good quality glasses. Would definitely recommend going here for a new pair.

James H.

I've been wearing two of B.N.'s sunglasses for over a week now- I am very impressed with how light and comfortable they are. I highly recommend Bailey Nelson as a definitive sunshade solution moving forward. Cheers to Mr. Shahid, the store manager.

Ben Hu

I had an extremely positive experience at Bailey Nelson after I had an emergency when my glasses broke in half! Their sales representatives were absolutely AMAZING. Alex was super helpful & understanding. She was even kind enough to take the time and undergo the Herculean effort of mending the broken glasses. The selection of glasses was stylish and affordable, with no compromises on quality. Mohamed and Alex were both really knowledgeable about the different frames and options to provide the best comfort and price. I would definitely recommend BN to anyone looking to buy a pair of new glasses.

Haowen Kang

I can not thank the Bailey Nelson team enough for their wonderful customer service, they are so friendly and helpful! I did my eye exam and bought two pairs of glasses and a pair of sunglasses from them, the price is very affordable and fair, and the doctor was very professional and kind. Honestly, don't miss out on their deals that's happening right now, I would definitely recommend getting glasses from them!!!

Zaynab Yusuf

Their service was really amazing. The optometrist and staff took their time to explain everything thoroughly. Everyone was so kind, friendly and efficient. I definitely would recommend ????

Alex Xie

Had a great experience with an eye exam and purchasing glasses here. Dr. Kim, the optometrist, was super patient and thorough. The store manager was also friendly and extremely helpful :)

Jessica Desplenter

I had an amazing experience with everyone at Bailey Nelson! The shop looks amazing, and every staff member was kind, friendly and helpful. My eye exam itself was the most thorough and professional exam I’ve ever experienced, and Dr. Song Kim is so wonderful! They also have a large variety of frames available, and very reasonable prices. Very grateful for my experience here, thank you!

Lea Kovacs

I had a great experience here! The staff and doctor were so lovely. The prices are great. I would recommend this place!

Jean L

Great experience- the staff are so friendly and helpful. The optometrist was very acknowledgeable and gave detailed explanations of the health of my eye, which I appreciated. Prices were great and I love the selection of glasses. I found the selection to be trendy and at great value. I love this store!

Archer Zhang

Very competitive pricing and very helpful staff!

Jane Al-Shihabi

Amazing customer service, all very patient and knowledgeable. A really wide variety of glasses as well; I was able to find two (very affordable) pairs despite how picky I am. The store itself is also clean, tidy and aesthetically pleasing! Big thanks to all the staff there.

rose Clark

Amazing, friendly and helpful staff. Dr Song Kim was amazing very though and kind, answered all my question and concerns. Best optometrist I have ever been too. 10/10 I recommend highly going here.

Gary Rana

Incredible experience! The staff is very friendly and knowledgeable. Looks like a fun place to work :D Learned a lot of things I had no idea about from them just looking at my eyes. I SAW THE BACK OF MY EYE! Would definitely recommend getting your eyes checked out here. Dr. Kim is great!

Teresita Paguaga

LOVELY STAFF! ???????????? Beautiful eyeglasses and great prices ???? My experience at Bailey Nelson was amazing!!! ????????

krishan gahlyan

Best possible customer service. Staff is very helpful. Highly satisfied with the experience. It a place where wonderful people are working together to serve you in a best possible way.

Luke姚

Very passionate and patient people. They know what they are doing. Amazing experience.

Jacob Holfeuer

I would recommend everyone to come here to purchase their glasses. The customer service is exceptional. The glasses are built and designed well and best of all they are affordable. I've purchased 3 pair of glasses and no complaints. I've sent several others there who've also purchased multiple frames. I have no complaints. Keep up the good work!

Lonny Smith

I was at this location on November 13, 2021. It was my first, buy definitely not my last visit. The entire staff here are beyond excellent. By far the best experience I have had. From the eye exam, explained in details everything She was doing. To the purchasing and ordering of my new glasses and sunglasses. Absolutely the best experience, can't wait until my glasses arrive. To the staff at this location amazing job. Thank you

Alexandra Kamphuis

The staff was friendly and Alex helped me pick a great frame! Very smooth and enjoyable experience purchasing from here.

Linda Greene

Highly recommend, Dr Kim is excellent and really takes time to perform a thorough exam. She explains every aspect of the exam. The front of the house staff are extremely helpful and friendly. The prices are great, and NO upselling.

Lisa Carter

Great store! The optometrist was very thorough and the team was friendly and helpful. Plus the glasses are beautiful. We’ll be back for sure!

Michelle T

Purchased 2 pairs of glasses recently. They arrived in a timely manner and the owner is very knowledgeable and helpful! Very affordable pricing and great frame styles and selection! Go check them out if you need new glasses!