Reviews of Sunnybrook Health Sciences Centre (Optics Shop)

Don Lacroix

Lawyer referred me here for a medical legal examination. The doctor was amazing and gave me advice that my own doctor should have given me years ago.

Jouvente C.

Very bad experience. Two years ago, I had a severe hepatitis auto immune and I spent a whole night in the hallway left on my own. At 2am a nurse refused to do the blood test required by the resident. I don't want to imagine how your patients are treated in the middle of this pandemic.

Review Guy

I've been coming here for about 5 years. I'm not sure what's changed, maybe short staff? I've come for similar health issues in the past it's usually about a 3 hour wait. I've currently been here for 9 hours. All that has been done in 9 hours is having my blood taken. What's the point of coming here if you are having immediate health issues? Ridiculous.

vee

Five stars for sure ! when my mom was diagnosed with stage one cervical cancer, the managed to help her and lessen her chances of of anything coming back to 4%. The parking is expensive but of course thats the case for any hospital, it really enlightened me seeing all those happy faces walking out of the hospital. They’ve saved lives and im so grateful they saved my moms ! The staff is super sweet , and talented as well . the surgeons are pretty much some of the best in the country and the radiation / chemo clinic is one of the best .

Luana Melo

Went there with my baby to do a covid testing that was booked online. Got there 10min before and was greeted by a very friendly guy whom directed me to the testing area. The nurses were amazing and made the experience less traumatic to my baby. We were in and out in 15min. I highly recommend it

Maurice Sanchez

I'm writing this review based on my own experience working as a volunteer. As a volunteer, our team makes sure that when family's and patients need help, we're there to service them, with all the resources we have access to. Working under the guidance of the Volunteer coordinator, I have nothing but good things to say working here. What you put in is what you get back. As a person who naturally enjoys helping others, I've made amazing connections with patients and their families. At times, you find yourself going above and beyond in trying to help the less fortunate, but the only reward at the end I truly enjoyed was a simple, "Thank you" and a smile. Hospital can be busy at times, but that's something out of a volunteer hands. Parking is a bit hectic, especially if your parking just north of the main hospital building, its like a maze. Volunteers get free parking, and reimbursed after your done volunteering in the end. Good hospital, clean, great atmosphere.

Pamela Engin

I can't thank Sunnybrook hospital and their staff enough for their expert care and wonderful bedside manner. I was admitted to Sunnybrook 3 weeks ago after my water broke at 29 weeks. I was admitted into the high risk obstetrics ward, and cared for by their amazing team of nurses, doctors, technicians, and pharmacists. I've never felt more included in and informed about a hospital's treatment plan. Every morning during rounds, I was seen by not only the doctors but as well by a pharmacist and the head nurse. It made me feel safe knowing that a whole team was behind me and ready to act should any complications arise. Every nurse that cared for me walked into the room fully informed about how I came to be at their hospital and seemed to have a thorough knowledge of my chart. Sunnybrook hospital was able to keep me pregnant for a whole two weeks after my water broke. Once there was a hint of trouble for my little one and myself, their team was quick to act and prepared for any eventuality. I delivered my son via emergency c section, and despite it being a very scary time I was so well cared for that I was able to stay calm for the duration of my labour. I could write for hours on the positives of my care, but most importantly they have shown my son such loving care. After only 1 week in the NICU my son no longer requires the care of a level three nursery and is ready for transfer to a level two nursery closer to home. I can't even begin to properly express my gratitude for the level of care that both my son and myself have received. Thank you Sunnybrook

H N

Yet another Toronto hospital with horrendous ER wait times. In and out for me was 12 hours. I was in orange zone and had ECG, blood work, CT scan and IV done. At the end, they asked me if the pain was gone, I said “yes” just get out of there. Mental pain had become greater than physical.

Elyse Pontisso

Sunnybrook Hospital is one of the best in the country. My mother has been sick for quite sometime and dismissed by other hospitals. I brought her to emerg at Sunnybrook and she was taken in right from triage within 15 minutes. After a week of tests, my mom began to have seizures. Unfortunately, even with a medically induced coma, these seizures would not subside. After a couple weeks of exhausting all tests, the critical illness team decided to transport my mom to Toronto Western Hospital as they have doctors who specialize in seizures. Although the sunnybrook team was not able to conclude on a diagnosis of what was causing the seizures, they did all they could and sent her to a hospital that’s better equipped for my mothers condition. We are aware there are no guarantees Toronto Western can save her, but as a family we appreciate the dedication and honesty. I would like to commend the Sunnybrook team as they went above and beyond, communicated often and thoroughly and never declined us a sit down with the doctors. A special thank you to all the nurses, especially Nurse MaryAnne in ICU. She was so friendly, caring and professional. Thank you to all the doctors that looked after my mother including Dr Cuthbertson, Dr Spring and Dr Rubenfeld. We know your team of amazing doctors tried every thing. Lastly, thank you to our Social Worker Megan for always trying her best to help our family during these difficult times. The entire Sunnybrook team should be proud of their work.

Oleh Boyko

I've been having extreme pain in my lower thorasic spine at level T10 and around the front also. After 2 emergency runs at 2 other hospitals, I was taken to Sunnybrooke. They did an MRI and within 2 hours had me prepped for surg5ery to remove a tumor metastisizing around my spine. Yesterday I couldn't walk, today less than 16 hours after my operation, i could walk with a Walker and therapist helping me. They are extremely caring and helpful here.

FarnazIransoul

Comparing to other hospitals in Ontario, Sunnybrook and many staff members there have a very poor behaviour, unprofessional work attitude and lots of corruptions and lying.. try run to other hospitals if you can! Note to the “patient.experience”: Please stop writing same respond to all frustrated patient and instead bring up all these one and two star reviews to your Vice President of the hospital about rude, uncaring and corrupted staff!

Akshat Modi

Best hospital i have ever experienced. I have been going through a lot in life. I disturbed all staff, then also they were so patient and treated me well all the time. Thank you so much for your services. Lot of respect increased for front line workers????

Jason Lo

Although the wait was longer than other ER waits I've experienced - 8 hours total from triage to leaving the hospital, the care and assessment was well worth it. The nurse (Lisa) was helpful and when I was about to crash due to the lack of sleep while waiting, she let me take a nap on the stretchers outside. Another nurse saw me sleeping and even offered a warm blanket! The doctor (Dr. Baimel) was patient and very thorough (can't stress this enough), and even promising to follow up the next day regarding nose and throat swabs. Never had an ER doctor that was so patient and treated me with such a high level of professionalism.

A G

Very poor service by entitled staff who refuse to be compassionate or provide simple answers on wait time. Pam is very rude, I'm surprised she is in the position she is, working with people under duress when she doesn't express any compassion or patience at all. In 25 years this is the worst hospital experience I've ever had and those managing this hospital should be ashamed of their lack of quality control. Im a project manager and understand the failures I can see at Sunnybrook ER. Shame, they profit hundreds of millions per year but refuse to hire quality staff or adequately staff for the demand. I invite any person in charge of these reviews to reach out to ne, that is, IF there is even any such role at this abysmal institution

Arjoon Vohra

One of the best hospitals in Toronto for sure. I had an emergency surgery done here and I got both my covid vaccine shots here too. The staff is courteous and helpful with all questions. Definitely my hospital of first choice for any medical treatment.

Damany Luke

We had our first little one here! It was an amazing experience! The nurses and nighttime staff were extremely paitent and very friendly! I went with a private room and it was best decision ever. Thank you to the staff at Sunnybrook!

Mehdi Miladi

It was so quick and they took a good care of us during the test.

Estefanía Silva Ríos

I was hospitalized for 9 days due to a bike accident. I got 2 surgeries. I want to tell everyone that this Hospital has been a blessing in my life. Extraordinary surgeons, doctors, nurses and general personal who works in here. I'm alive and in good health. God bless this Hospital!

Lana Haddad

The receptionist and the nurses are awful. They are not helpful at all, they left me in the bathroom for half an hour, didn't tell me what food I can and can't eat after my surgery, they left me cold in the room, completely cold and heartless treatment.

Maria Palumbo

After an over three hour wait I never ended up being seen by a doctor at all. I came here due to extreme pain to my gums that was increasing over the course of the evening. I came home without any resolution to having some peace of mind or any relief of the pain. I worry that time is of essence due to infection/ my issue was not a priority. Very disturbing

Wynneth

Yesterday my mom went for her second dose of the Covid-19 vaccine but that clinic did not have the same vaccine that she got for her first dose. The staff there told her to come to Sunnybrook instead. We tried to book an appointment online but a message said to try again in the future. However, I saw that Sunnybrook is holding a walk-in vaccine clinic July 19-22, 2021. On the website it says the walk-in clinic begins at 9 am so we arrived early unsure how many other people would have come as well. To my surprise there wasn't really a line to go into the clinic. A staff member asked people a few questions and then they went right in. Instructions on the website said to park in Parking Garage 1 (PG-1) on the underground lowest level: Level 3A East. It was nice that parking was free if going to the Covid-19 vaccine clinic. Just bring your parking receipt to the vaccine clinic to have it validated. I saw a drop off zone at Building K, which is right across from Building E for the clinic. The campus is also accessible by TTC as the bus goes through the campus.

Sister Su

The staff were very kind and helpful. The food was delicious. However, the Covid-19 precautions need to be increased if Covid 19 is to cease. People are entering unmasked and sitting in stacxs and wheelchairs that were previously used by others who were unmasked.

Hamad C

They saved my dad's life. I will be forever greatfull overall he had a great experience here even during covid and I thank all the staff and doctors that work here. You are all heros in my life :)

Fatima Batool

The Reception girl with african ethnicity was very Rude. My husband was very sick and dehydrated and I was asking for water but that RUDE GIRL asked me to take it from washroom. I was crying and then one kind gentleman gave me glass of water. Seems like humanity is dying. I would sue them if someone happened to my husband. Seriously the receptionist was inhuman .

Jocelyn M

The nurse did not do her job and neglected our family member while he was a patient under her care at Sunnybrook. The nurse let our family member sit in filth and would not bother to change the sheets or clothes.

Koray Tugay

Why make a 5 year old wait for 6 hours in ER just to tell him to go to Sick Kids after without any treatment? Why not tell immediately? In their defence this is the second time exact same thing happening to us so I guess I am the foolish one hoping it would be different in second time. If you need urgent treatment for a kid simply go to Sick Kids instead of having a 6 hour break here first. The plastic surgeon refused to see my kid because kids are not their specialty. How different can be a kids finger from a grown ups? What you can't even glance? We been waiting for 6 hours with my kids nail removed from his finger and bleeding and you are simply refusing to see him? Horrible experience.

Scott Lidstone

2 hours wait time while my wife was extreme pain... worse ER I've seen in 5 major cities in 4 provinces.

Bonnie L

Went to get a COVID test on a weekday mid-afternoon, there was hardly any line which was great. The staff were nice and professional. Overall was a good experience with getting the COVID testing done. The registration form does require a OHIP number, just a heads up for people who are planning to go there. I was a bit nervous for the testing, but it wasn't as bad at all and very quick.

Érika O.

I arrived feeling very sick, after 4 hours waiting on the emergency room, I went to talk to a nurse to inform that my condition had worsened. The nurse ttreated me as if I was interrupting her. She either could not care less or be more arrogant than she was. It is funny, because there is as sign specifically orienting to inform a nurse if you feel worse. I have no idea why , if they won't do anything and will make you feel bad for asking. I left without seeing a doctor after 4:30 hours waiting.

Charlene Kalia

We brought my mom into the hospital because she had shortness of breath and was feeling dizzy. In about 90 minutes they had her a room and about in 60 minutes later they had a doctor examine her. He wasn’t rushed he didn’t take shortcuts he went through all of the testing that he needed to do to reassure us. He ordered a CAT scan and because there were so many unanswered questions, he kept her for observation! I can’t say enough about how thorough they were and thankful they did not make us feel like we are part of an assembly line!

Marlene Malik

My grandfather received exceptional care at the Odette Centre for two different manifestations of cancer. His main oncologist was incredibly kind, involved, and informative, providing a variety of options at all times and ensuring our family was a critical part of the process. His nurses were friendly, warm, and considerate, especially in accommodating his needs as the radiation begun to take a painful toll on him. The technicians and all other members involved made sure he felt well cared for and that he and our family were aware of everything occurring in his treatment. Unfortunately, parking is quite expensive but that seems to be the norm in Toronto and specifically at hospitals. Hopefully something can be done to rectify the financial stress this places on individuals already facing health challenges or distress because of a loved one's health issues.

Shawn Pitman

One of the worst hospitals I've ever dealt with in all 14 of my broken bones. This hospital will straight up ignore your concerns and pains and focus only on what THEY THINK the issues should be and even omit the proper xrays to even observe the issues you are complaining about. If you have the option, save yourself a TON of hassle and go to a hospital that ACTUALLY cares about your health, and isn't just in a rush to move onto the next patient without having properly addressed any of your issues. Sunnybrook CLEARLY only cares about profits, and it shows in their rush you out the door style "patient care".

M G

Amazing experience we had during our unfortunate events for last month. A month in ICU and trauma, we were mentally broken. The staff, every single person we dealt with there, were so helpful. They never made us feel that anything we ask is unwanted. They did their best in situations nobody wishes to be in. I do not have enough words to express my gratitude towards them. We can only hope that none of us have to go there, but if you do happen to be there for any cause, know that you’re in warm and safe hands.

Jack and Liz Thomson

I have nothing but compliments for sunnybrook. Your greeter was warm and friendly and got us pointed in the right direction. Scheduled appointments were on time or early.All staff were sensitive, courteous and contributed to my well being. The medical staff were thorough, highly organized and truly professional. There is truly a culture of care in your hospital.My only regret: I cannot be a million dollar donor to help others who are so desperately in need of medical assistance.

Noah C

I have no idea how the psychiatric department works and how they think basic respect works?! But the fact that I had a phone appointment with Dr. Carolyn Boulos about 6 weeks ago and today (the day of the appointment) it’s been 55 minutes as of now and no one has called me, shows how little they really care about their patients. Being on time is a lot to ask from a professional. Unbelievable.

Boris P

Thank you doctor Katarzyna Jerzak and doctor Eileen Rakovitch for all the care that they have given me over past 2 years! Their compassionate attention and professional care saved my life. There are not enough words for me to express my appreciation! Because of your excellent care I have lived to celebrate my 66th birthday and enjoy the company of my four grandchildren.I will always be grateful for additional years of life that you gave me!!! Thank you again . Tatsiana Chyryk

Janice Tinker

My son was brought into the Trauma unit after being in a motorcycle accident in June. I cannot say enough about the staff and how professional, approachable, compassionate, and helpful they were in helping us navigate our way around such an emotional event. Dr Snell and Dr Fialkov in Plastic surgery, and the entire team - I wish I could remember all of their names -were nothing but amazing. The trauma doctors and nurses, were incredible, Monica from Social services was incredible, from just lending an ear to listen, and in assisting us with coordinating all that we needed to complete necessary paperwork. The nursing staff in the Trauma ward - Jannie was my son's favorite - were incredible - from the pain management team to the porters that transported my son to and from surgery - the food service people that brought his meals everyday ( they do need improvement on the food :) ) were very friendly and accommodating. The entire staff took what was a very upsetting time for us a family, and made it easy for us to just focus on getting our son better. From the bottom of our hearts, Thank you - words cannot express our heartfelt thanks.

I am a Melon

Great hospital! Anytime I have to come in the doctors are there within the hour and they start the treatment and they have me admitted. Due to my spinal cord injury they also ensure that i am on a pressure relieving bed (before covid they’d bring a inpatient bed) now they put a special foam onto another stretcher and transfer me over to it, the stretcher is more comfortable to be honest. I have never had to wait hours like many people say on here because I go in for emergencies usually Sepsis due to kidney infections or sepsis kidney infection and a blood infection. I always have a high fever and low blood pressure. If it wasn’t for triage I would be dead because someone else thought they where going to die from a cold prior to the pandemic.

Manesha Persad

Until yesterday, I’ve never stepped foot into a hospital. After rushing my mother to the Sunnybrook emergency dept I must say that it has left me quite traumatized and unsettled. I understand that due to COVID there have been some extreme measures taken (no visitors), however in my case, I was granted the privilege of staying with my mother for as long as she needed due to the severity of the matter. After waiting 5 hours to see and speak to a doctor, I left the hospital to run to my car to grab a few things for my mother. Upon my return only two minutes later, the security guard AND the nurse on-call refused to let me back in, screamed at me, and kicked me out. Staff behaviour was appalling and I am truly horrified. I only hope that my mother and other patients receiving care at this hospital are properly attended to and treated with common decency and respect.

Raymond Dipasquale

It safe my life back in year of 2000 from Bicycle crash I almost die if it isn’t sunnybrook thank you so much for safe my life mean world to mean.

MeatlessBacon

I really hope these Canadian hospitals can stop incarcerating black men against their own will when they have done nothing wrong against the law. I question the morals of the way they treat mental health patients.

Daniel Martin

I had a lumbar discectomy procedure here last week and I could not have been more impressed by the care and attention that I received during my short stay. The nurses in the pre-op where so nice, one nurse, I think could tell that I was feeling nervous and she reassured me that my surgeon was one of the best around and generally made me feel calm and comfortable. I was then wheeled to the OR where again I was friendly spoken to by the nurses and my surgeon (Dr. Fazl) and all my questions where answered and everything was thoroughly explained to me. My anesthesiologist was equally kind and conversed with me while getting me set up and prepped. After the procedure I went to the post-op recovery room where I stayed overnight. I was again blown away by the friendly, helpful attitudes by all the hospital staff who took care of me during this time. I would like to extend a huge THANK YOU to the facility and all the hospital staff that took care of and treated me so well during this difficult time in my life. Thanks again!

Dean Rose

I've been to quite a few hospitals in the Mississauga, Brampton and Toronto area for the very same medical issue and by far this was absolutely the best hospital I've been to. Yes, it is quite a wait at first, but I was placed in the Orange Wing and the staff were absolutely wonderful. Normally in the other hospitals I've been to, they dump you in a room in the Emergency Ward and then don't get seen for hours, while I was seen almost immediately by my assigned Nurse and then a Doctor (Mike) directly after having blood work taken and medication intravenously applied. They were constantly updating me on what was going on, and I really felt they cared and never seemed annoyed when I asked them a question. You have to respect and understand how stressful and demanding their job is, and it was wonderful they still checked in on me and gave me more medication as required when there were much sicker individuals there. No the food isn't great, but a hospital isn't a 5 star resort, and they provide the bare essentials for nutrients. If you want better food, there's a massive food court upstairs in the M2 level, so don't complain. Again, I was very pleased with my overall experience and will definitely consider them for my urgent medical needs in the future. One thing to note though is that all the Drs and Nurses seemed really young, like in their late '20s-early '30s so I'm wondering how much experience they actually have working there? Wasn't an issue at all, just an observation.

Dija Lo

As a first time mom I was very disappointed with the experience. I guess the month of July was very busy for delivery, my daughter was born with 1 kidney and when she was born she was suppose to get an ultrasound done... I was in the hospital for 4 days and no one knew I even had to get an ultrasound done. They were very unorganized, I ended up leaving without medication for my daughter and without an ultrasound done. Then when it came to booking an appointment to get the ultrasound done with them they had me running around for weeks. I was told they're the best hospital and what I saw was far from it.

K. Lockhart

Terrible experience. My fiance recently had given birth and our baby had been diagnosed with jaundice, extending our stay at the hospital for almost a week. I feel its safe to assume that the birthing ward (5th floor M wing) would have the best bed side services when dealing with newborns and furthermore new parents. However, nearly every nurse that provided care to our baby seemed extremely annoyed and irritated. Every request made by us made it feel as though we were a burden to the staff. From the condescending tones to the 45 minute wait for additional small blankets our baby had accidently pooped on all added up to this negative experience. Its worth mentioning that the ward was not busy as there was maybe 2 other newborns during our time there. The lack of communication between the nurses was horrendous. Constantly having to explain what happened the previous shift to the oncoming nurse was a reoccuring theme, making it apparent they do not brief each other during shift change. When finally being discharged, staff were not clear as to when we can leave, failing to inform us in a timely fashion we have been given the green light. It wasn't until our irritated nurse came to our room asking as to why we're still here, advising we're clear to leave 2 hours AFTER the initial notice. Sunnybrook dropped the ball terribly and I hope I never have to attend this location for further services in the future. Our only positive experience was the woman who brought food to our units. She was extremely kind and generous, ensuring we had enough supplies and food and would even notify nurses on our behalf. Sunnybrook I implore you consider re-evaluating your nursing staff to ensure those attending don't feel as uncomfortable as we did.

Sunny Khanpara

I have been having chest pain for 3 months now. I got stuck in an infinite loop between appointments, doctors and rapid access clinic( worst clinic ever). Nobody followups and when you call to inquire they are rude at times. Its been 3 months now and my health condition is still the same. They referred me to a heart specialist and did my echo stress test(after 1 month wait). I haven't seen the doctor yet after my echo test( 2 months now). I asked them to send me my report and the assistant said 'NO'(rude too). I had to fight with them to get my reports. Because of that they cancelled my appointment( on appointment day) and asked me to book a new appointment which was after a month.

Catherine L

Flu shot clinic - drive through. Thank you. A great process, fast, not confusing and very safe. We very much appreciated being able to book a times slot online beforehand. Well thought out. We hope you do it again, even if covid restrictions relax.

Diane Moreira

My experience at Sunnybrook has been overwhelmingly disappointing. Cancer is not fun, Cancer with an uncaring surgical team, no follow up care, no follow up appointment or information. Just cut you open and send you on your way. Awful experience and I'm still going through it! And I was smart enough to opt out of Dr.Osbourne's surgery, who besides being abusive to women is a terrible surgeon, who is under review and not allowed to be alone with patients. I mean come on Sunnybrook why is he even still allowed to butcher women? I would never go or agree to medical care through Sunnybrook ever again, it will go down as one of the worst experiences of my life.

Gerrard Jones

Wonderful staff. Everyone at Sunnybrook and other health care establishments are great caring people. Great Service This morning as always.

Mackenzie H

I honestly cannot say enough good things about this hospital. I spent a total of 14 hours in the emergency room and every singe staff member I encountered was so pleasant! The wait was long but obviously they can’t help that, and they were so kind and patient with everyone I saw them deal with. Dr. Hillier was absolutely amazing

Severina Halostar

Poor organization of booking system for COVID vaccines. 86yr old request to register for 1st shot March 3. 3 weeks late email received with invitation to book an appointment. Michael Garron and other centres have way better person centred systems in place.

L

Terrible experience. Broken bones. Spent all day in emergency and I know it's a difficult place . Finally got xrays after 7hrs. Got air cast and knee brace. The older lady at the front desk in purple who did the admin stuff asked me to pay for the air cast. As I couldnt walk I wrote down my pin and gave her my card. She then shouted across the room:" is the number " ####??? " I said omg can you say that any louder? She snapped at me and said" do you want to walk here yourself and do it?" I was absolutely shocked. Mocking me and telling everyone my pin number .. the ortho doctor came to me around 1am and gave me the results of my xray. She said there is no reason I cant stand and go home. I told her and everyone else that my knee had hyperextended and that's why I fell. My muscles are the reason why I couldn't stand. They wouldn't listen but as I couldnt stand they finally admitted me. Nurses were lovely, they really work hard. But the room I was in was filthy. The bathroom in the room constantly smelled like urine....I was there for over a week. It was never cleaned and the floor was never mopped. Poor old lady had an accident and peed on the floor before getting to the bathroom. Nurses used bed clothes to mop it up but no one came to sanitize or clean it. I asked 2 nurses to call enviro to cean it and no one came. I was unable to wear footwear as I was swollen and had to walk over that spot to reach the bathroom myself. 3 ortho doctors saw me and all 3 gave me a slightly different story of my xrays. They also billed me twice for my knee brace which was broken to start with but said if I get another one i have to pay another 200 even though it was faulty.ive ended up trying to fix the thing myself. Really lost faith in this hospital.

Javier Pacheco

Good infrastructure and the staff does the best to manage the load. It always feels like they are in a rush so come prepared with your questions otherwise you'll leave almost as you came. Parking can be a challenge for one off visitors and expensive. If you are planning to come often within a year it's better to get a parking pass, it will be faster and less expensive as most appointments run over 2 hours. I like the food offering in the food court.

Bailey Gee Poetry

Had an appointment with a doctor (which also was my first time meeting him) at 2:15. I arrived on time. I expected a bit of a wait. However, my appointment was 2:15 and I waited well past 3pm and wasn't called. No one came out to tell me anything. I take wheel trans and needed to leave at 3:15. The receptionist was more than rude and proceeded to grab me in attempt to make me stay and wait longer; as if an hour wait wasn't enough. Absolutely disgusted at the lack of communication, and lack of human decency.

Tomasz Pasternak

I was taken here after a serious motorcycle accident that could have killed me. The doctors, nurses and other clinical staff in the ER trauma center were incredibly efficient and talented people who took very good care of me just moments after I arrived. The level of professionalism and communication between them was remarkable to watch, despite being in shock and excruciating amounts of pain. I can't thank them enough for what they did for me and want them to know I think about them very often (as I do about my accident, unfortunately). The folks up on 5C are a slightly different story. After being admitted, I was put in the hallway of 5C (trauma ward) for TEN DAYS. I was given the presumption that I would get a room which my insurance would cover- but this never happened. The bed was extremely uncomfortable with a very thin mattress which made dealing with my pain a literal pain in the a$$. Some of the nurses were very nice and others far from it. I tried not to bother them often, but not being able to move meant I had to count on them for things like food, medication and cardboard urinals. Some staff would leave me waiting for almost an hour before bringing me pain meds or a fresh urinal to use, and the privacy was almost non existent. The food was relatively good and I was pleasantly surprised about that. Only a few days into my stay I was pressured by the head nurse to start getting up and walking which was impossible as I had two fractures to my ankle, a large hematoma in my heel, a puncture in my shin as well as severe bruising of my hip and ribs, and issues with the rotator cuffs in my shoulder. Even lowering my leg a few inches would cause blood to fill empty spaces in it, which caused intolerable pain, even on medications like hydromorphone (a very strong narcotic). Eventually the physio team worked with me using a walker which I then transitioned from into crutches. I know the staff have a difficult job and that some people are more demanding than others. But I would implore them to be more understanding and kind as every little bit helps when you start to recover from such a traumatic experience. Having someone stay in a bed in the hallway is also very dehumanizing as it throws decency and privacy out the window. I'm sad that I was given the hope that I would get a room yet I never did. In my follow ups the staff at fracture clinic as well as other departments have been kind, understanding and accommodating. However I think there is some work to be done on a whole to improve the patient experience here.

Avalon Thornberry

Do not go here for orthopedic surgery, Dr Hugh Cameron is the consulting physician and he is horrible. I waited 4 years to get in to see about hip surgery. Dr Cameron saw me for less than a minute! He bent my knee and said that my hips work fine. I was in a wheelchair and tears tears from the pain and he said that I was too young for hip pain. He refused to look at my x-rays or MRIs and told me to home.

Max Verguin

Probably one of the worst experiences of my entire life. I went to get a COVID test here yesterday and what an absolute nightmare. The woman helping me was not in a good mood which heightened my anxiety. She raised her voice at me and waived her hand in my face because I didn't speak loud enough, even though I was struggling to speak clearly through my masks (2). She then proceeded to interogate me about why I even wanted the test, which I remain confused about. I was notified by someone I had indirect contact with that they tested positive, why do I need to provide documentation to get tested? Fear for mine and my families health is not enough of a concern to want to get tested? When she conducted the actual swab test, she was so aggressive and I know this because it's not the first time I've been tested, the other 3 times were uncomfortable, but gentle. I could taste the blood in the back of my throat by the end of it, but she just kept swabbing aggressively. I understand you're under a lot of stress but so am I and the difference is that you get paid to be there and shoulder the stress. Please work harder to ensure that patrons are comfortable and feel safe when they come to get tested because the thought of having the virus is terrifying enough. I wouldn't wish this treatment on my worst enemy and I was reluctant to even post this review but I don't want anyone else to go through this. Thankyou for reading.

La Lopval

It took me a couple of years to write this review. Having a new baby and being a nurse myself kept me truly busy but here it is!!! I had my daughter at sunnybrook!! I believe that we should be more supportive of nurses and the incredible work that they do. Therefore, even though I had a bad experience during my epidural insertion I will focus my review on my amazing nurse. My nurse was Laura (I hope she reads this review)!! She was amazing, caring and knowledgeable. She never left my side and supported/guided me through every contraction, she acted fast when me or my baby needed it. ! I could not be happier with the care that I received from her. Thank you for everything Laura !! Keep up the awesome work my family and I appreciate your efforts and everything you do to care for others ❤

Lily Hua

They do not have a covid mandate in place so you could be served by someone who is not vaccinated and by extention doesn't believe in efficacy or safety of vaccine.

Syed haq

This is one of THE best hospitals we have ever gone to. They have not only taken care of us medically but supported us thru our thick and thin. We really appreciate every bit of it. We will never forget the care we got here at Sunny Brook Hospital. We would like to specially thank the NICU and Women and babies high risk. You guys are really making impossible into I am possible. This hospital has taught us a lot in our down times. Have given us Hope's and made them come true. We greatly appreciate your support and respect for us. Thank you is not enough. One of the best social workers has supported us from day 1 till now. Her name is Blaire. She is AMAZING. Hard working ,passionate, caring,and loving. She is the best. Thank you so much everyone in the Sunnybrook Hospital.

Adam E.

Two words I would use to describe this hospital are Thorough and Organized. I have had to bring my wife here three times, and compared with other hospitals in Toronto, the ER doctors are better listeners and more intent on critical problem-solving. (Thank you Dr. Bhandari) The nurses are compassionate and hard-working. Shout out to Norma in C6 who does the work of four people and stays positive. One drawback to this hospital is the wait times. While the care is thorough and professional, they seem quite understaffed. We clearly have the Ford government to thank for that ????

zulfiquar ali

I've visited here to see my illness friend. I saw everything is good. Staffs were so friendly and helpful.

Shirley Ong

This is an awesome hospital - it is beautiful and the nurses were super friendly. During this stressful time, they were still able to deliver the highest quality care for their patients. I can’t express enough gratitude to the staff at Sunnybrook.

Bruce Cowan

I have had the great fortune to have received excellent diagnostic and therapeutic treatments at Sunnybrook Hospital, over the last twelve years, for my Prostate Cancer. I owe my health to the Sunnybrook care givers for the time that I’ve been given since my diagnosis due to the care of Dr. Hans Chung, Dr. Jay Detsky, their technicians and support staff.

Andre’s Channel

Worst hospital, i came for my 35 week baby ultrasound no respect and worst attitude from the ladies behind counter they made me wait 2 hours to get in

Danny Gardhouse

Although it’s been at least six years since I was at the Sunnybrook dentistry department they have always been a great place to go. If it wasn’t for the fact that I’m living in London Ontario now I would still be going to Sunnybrook dentistry department. Overall Sunnybrook Hospital is the best.

Richard Infante-hernandez

look, I get hospitals get busy but this, this was insane. it's September 3rd and I came into the hospital at 10pm cuz of a gash I got on my arm from a rusty nail. I was there for a tetanus shot. I sat waiting in the waiting room for 3 hours. fine, it happens. only weird part is no one else got their name called for that duration of time. I finally get called and get put into another waiting room. fine again. it's a hospital this happens. I waited for 3 more hours and never heard my name or anybodies elses for the entire wait. I saw elderly people ask what's going on. nurses brushing them off quickly. I don't know how a hospital works and how treatment of patients is organized but this was genuinely horrible. nurses were just there gossiping about stuff while people are laying around them waiting for anything. I finally left at 4am and never got to talk to a single doctor.Not one. not even a "hello". six hours and not a word. when I finally decided to leave and walked through the first waiting area, people who had been there before me were still waiting! I'm no Karen I don't like complaining about things unnecessary but this was a new experience today. a new type of frustration I never felt before. I felt disrespected and unheard. it sucked. I can't come to this place again seriously. it really was just insane. hopefully this is something others don't have to go through. just absolutely awful.

Debbie Anderson

Fantastic doctors and the nurses are so so great. I go to the cancer center

Daniyal Shaikh

I was there for two days. I was triaged as priority due to the nature of the injury. Recieved thorough care. Every one of the staff were professional and friendly. I spend 1 day in the hallway because they needed the bed. Now federal and provincial funding is to blame for lack of bed space. Can not fault the hospital. As for the people complaining about taking 7 hours (at other hospitals and other times, I have also waited that long.) it's mostly because of a lack of after hours clinics. Also for those complaint about rude staff file out a patient complaint form RIGHT AWAY but be OBJECTIVE. I completely agree that there should be more resources for after hours medical needs in a developed country like ours. Review parliament or Queens park instead, give THEM a 1 star. However, that does not detract from all the wonderful people who work tirelessly to treat people.

robert doan

Fantastic care given by all nurses and practitioners. Nurses take a bit to respond to a call button, which is ok because they are over worked. Bless Miran for her wonderful help she gave me as my nurse. Genuine care, given by a wonderful caring person. She deserves a raise because my room brightened up when she came to see me. However, food services are absolutely horrible. If there is a head Chef, I believe he could be helped with a swift kick in the Balls.

Jane Smith

Terrible line ups to get in. Was picking up my sister from surgery had to wait so long for stupid covid questions although I am fully Vaxxed and mask on. Not necessary and inefficient.

My Anh Truong

ER: I understand there's covid-19 and that it's during the holidays. I am definitely grateful for Canada's health care system but the wait time is atrocious. I was here for a fever and abdominal pain and I waited 8 hrs to see the doctor. I was sent to do an ultrasound and to come back to the ER to get my results. It's been another 3 hrs and I still haven't seen the doctor, to get my results! In total I've waited over 13 hrs at this hospital to receive medical help. Why is the wait time so long? Because there was only 1 Emergency doctor working that night! And there's not enough beds/rooms to accommodate. Regardless, when I got into a room I waited another 2 hrs for the doctor to finish seeing me. SUGGESTIONS: Open more urgent care clinics for people who belong in the purple zone! Have more doctors working during the day and at night to reduce the backlog that spills over to the night staff! The doc that saw me didn't even introduce himself because he was run off his feet! He's burnt out!

coe jo

Angels definitely working here.. was taken here from a work place accident and nearly lost my leg my back and even above all possibly my life. The leg was shattered and could just have lost it and been with a prosthetic leg (I just wanted to keep my leg if it possible not to offend anyone with a prosthetic leg ..much respect to u) but as well as my back was a mess. They put it all together and am so tremendously greatful for all these people. Words or anything will not do them justice. From the neurosurgeon orthopaedic fracture and of course plastics a combined team that might as well of been the justice league superheroes of the medical world!!! and lets not forget the nurses..this group no matter what floor or division i got they all did their jobs with the upmost care and compassion, might even say altho they care for patients it is them who carry the patients...so much more I can say but I will just leave it with this group at Sunnybrook are a well oiled machine that doesn’t disappoint and after that they definitely deserve a 5.0 review:))

MCF

It’s not fancy like Humber River however, the care I received was second to none. I had a severe pain in my abdomen on the left side and I was so scared to go to a hospital because of COVID but honestly, the emergency team at Sunnybrook was amazing. From the lady who checked me in to the nurses, doctors and even the porters were amazing. I was waiting for a CT scan and there was another patient before me and her nurse was telling her that he spoke to Her husband and really went out of his way to make her feel better. The nurses were so caring and the doctors were phenomenal. I did spent a better part of the day but that was expected and they did everything to make me comfortable. Thank you team Sunnybrook, you truly the standard of excellence.

Elizabeth Friesen

I received both doses of the Pfizer vaccine at Sunnybrook. Everyone was kind, efficient, and extremely helpful. I was in and out quickly, without any problems or delays. They really have a very finely tuned system.

Sam Forouzi

3 visits in the past 3 months and so many issues every time. 1. NURSE LEFT me with list of patients and thier information in my room 2. Poor covid measures 3. Showed up 15 min prior to appointment and did get called in until 90 min after my appointment

Joseph O

Came to Sunnybrook for their Walk In Pzifer vaccine today. There wasn't a big line up and everything went smoothly. Very organized and friendly staff. Today is the last day if your looking for Pzifer dose only. And they validate parking.

Vinicius Boschetto Melo

My girlfriend and I went to check if there was anything wrong with our baby after she fell. Waited for more than 3 hours without any information or update on when the doctor will be available. The staff is very polite but there seems to be no actual help or info provided. In an already stressful situation full of uncertainty, this is poor treatment of patients.

Ms Suki

Worst waiting times in emergency, 3 hours for a pancreatic attack and I've only seen triage nurse just now and been sent back out to wait. Seems like there are only 2 people working and no one is moving so I guess if I keel over, I might be seen sometime this year

Victoria H

I recently went to Sunnybrook hospital for severe stomach pain. All the staff were fantastic! They had the patient’s best interest in mind. I had to be admitted for surgery, the nurses were so great, kind and advocated for their patients. The doctors were also great in making sure patients understood everything about the surgery, and made me comfortable just before surgery. I can’t thank the nurses, doctors and other staff at Sunnybrook enough for helping me through everything pre-op and post-op.

Kaveh M

The hospital is well designed and maintained. The doctors are very friendly and knowledgeable. I found the over atmosphere to be positive and welcoming. I also found the pharmacists are really helpful as well, but the hours of operation for the pharmacy could be extended. Also, the cafeteria has a verity of choices for almost any appetite. Overall, definitely recommended.

Madi Lardner

got my Covid vaccine on Sunday, appointment was for 5:50 and I was vaccinated by 5:52. staff were super friendly and I had no problem with parking, which can sometimes be a pain with hospitals. will be back in August for second dose!

ONETIN

I'm so disappointed with the service. Nurses are mostly rude and inconsiderate, some didn't even know how to do their jobs. Doctors spent 10 mins a day talking to you hearing what they wanted to hear with no results. one of the most horrible hospitalization I have ever had. They treated mental health patients like we are worth nothing. very disappointed. last but not least, some nurses had a touch of racism. NOT COOL!

Tala Parlour

Been sitting here for many hours ! Wht dose emergency mean at this hospital?! Nurses were nice but they don’t care you coming with the back pain you can sit on a plastic chair for 5 hours! If I could give them zero start I would do that .hate being at the hospital in canada , period

Skippy Queen

Wow this hospital is the best all staff and doctors are amazing Im greatful to have such place as a haspital. I was there on sunday in so much pain the Ambulance come for me. At about 3:am Those ambulance young lady and young. Man was so beauitful I wish we have more people in the world like you guys. I pray to. God for you such beauiful souls that young lady and the who was looking after me in the ambulance. God contuie is bless over ur life you and the driver. Very sweet soul. The world need more of you guys and also to the dispatcher 911 Wow such beauitful people sunnybrook is the best hosptial best best best all ais God beauitful angels merrychristams happy new newyears God bless all stay safe

KELIS S. MILKSHAKE

off the top i want to be 10% clear (ugh i hope that reads 100% i hâte spelle-cheque) that the doctors and nurses i've dealt with here are quite literally heroes and surprisingly attractive as a group. and also thank you/them. the doctors are a caring, gentle bunch of nerds who spent much time and money to become professional-lifesaving-lab-coat-wearing-smart people who love hanging framed diplomas and having a special academic title. they really are actual doctors. thank God for nerds because living. Living usn't for me but judging by the price of parking i think many people are all yay life. i'm bipolar1. jealous? sorry i know it's not a competition i'm just saying i've spent a lot of time there against my will. ok fine i'll stop showing off. the psychiatric/brain science ward is right past the burn unit and the morgue and i'm all, do they not understand i'm looking for a reason to live. i got shock-therapy and IMHO there are better hospitals for that. that said it's in my top-6 places for ECT out of 5. i took off one star for that. before you do your shock-therapy, they'll give you a black & white illegible pamphlet of 1pg explaining all about the shocks and therapy and electro. there are super nice laminated signs for where the bathroom is and glossy reviews of what to expect before chemo and other procedures to take your mind off it. GET IT?! like i need help getting rid of my mind COME ON WHY WOULD I BE THERE. if you're dressed like a regular person when you walk through the halls of the outpatient psych-ward you can play games, like look at a lady/patient and say "listen to that music!" and she'll say, "what music?" and then i'll be all, "susan there's no music what are you even talking about" and then she might begin to question herself but that's not my fault. susan (if that IS her real made-up name) isn't my problem. from the assistants to the doctors to the psychiatric nurses- they are incredible, hard-working, selfless, caring and personable but not in a creepy way. more in a boring way but read the room amirite ladies in the back of the in-patient psych-ward. they are warm and make you feel as safe as can be- especially when you're surrounded by weirdos. sorry, i mean- when I'M surrounded by weirdos. also they aren't really there. to sum up, when i'm in the F ward you can guarantee there's a weird jazz solo going on in my head. don't worry. i was diagnosed long before my doctors were born. my file is longer than reading Proust but way more compelling than that s.o.b. i'm very professional at bipolar disorder. you're welcome for everything sunnybrook!

Karina GRK

STAY AWAY FROM CARDIOLOGIST DR LASHEVSKY I've sat here and really thought about posting this. I've never had to leave a negative review anywhere. But honestly, Dr. Lashevsky is extremely rude and doesn't care for his patients, but he's very sweet to his secretary though, that was very clear. I just didn't have the same experience. Always late, frequently hangs up on patients. The last two times I had the pleasure of speaking to them I was left in tears with absolutely no help offered and chastised for the fact that I missed an antibiotic on a massive list of medications he told me to read on my own and then hung up on me. Furthermore, I keep seeing these reviews that speak of reassurance. I requested if I can be provided in writing that it is okay for me to take the vaccine with LQT however instead of reassurance I was told he's "not an insurance company" in what universe is that professional or reassuring? I brought valid concerns to the table. He told me I was getting my news from social media and there are no concerns with hearts and the vaccine. "As part of the careful monitoring of these vaccines, reports of rare cases of myocarditis (inflammation of the heart muscle) and pericarditis (inflammation of the tissue surrounding the heart) after immunization with mRNA COVID-19 vaccines continue to be reported in Canada and around the world." <-- That's off the canada gov website and not facebook. But hey you can always just tell me to find another cardiologist and hang up. That's the solution to all unruly patients. Atrocious. Rude and dismissive.

Spinal2111

My grandmother has been at this hospital a few times. Once for a major heart surgery 12 or so years ago and this year when she had a minor heart attack. I have to give a huge credit for the Cardiology Department and the staff in the D wing, 3rd floor for their care and how pleasant the staff is, especially the nurses. It's reassuring to know that even with our public healthcare system, you do not need to worry about quality of care at a hospital. However, I have a huge problem with how some doctors thinking they're too good to do a "nurses job" since they're above that. While waiting in the Orange section in Emergency, my grandmother's blood pressure cuff was removed to be taken for an x-ray and when she came back it was not put back on. I asked the resident cardio doctor if she can do it before she left the room and she responded with "oh ya we will get that done" - are you kidding me? I ended up doing it myself. The audacity to go out of one's way to phrase a response in that fashion is beyond me. I cannot stand people that think they're too good, and in my opinion it's worse when it ends up being a colleague's position. So minus one star.

A. G.

A big thank you to the gentleman that worked in the MRI department. He was very kind, patient and explained everything ahead of time. Anna was also amazing. They made an uncomfortable situation manageable. Thank you so much! 10.25.21

Carlos Da Costa

My dad was a patient of the Odete cancer centre. From the first day we met with Dr.Liu he has been amazing. He truly knows how to talk to his patients and family. Thank you Dr.Liu you are an amazing human being. The world needs more doctors like you!

maria juana Rivera

My mother had to visit the Odette Cancer building for a surgery that was not expected back in Dec 17. I have no words to explained how pleased I was with everyone that I had to meet on my way to my Apt. All the way to the Surgeons that operated my mother on her lip.Very nice and caring Staff. Three times I had to visit the building and all this three times I was amazed with the caring of the Staff. And on top of everything today I had to call to speak with a Skin nurse I had to wait a while but not worried I had an amazing respond back , very quick on there reply I had Dr Avery calling me and from there all was very quick. Very Very happy with all the attention to the situation. Thank you to all the Staff at Odette Cancer Center.

Vishu Aggarwal

I was admitted in this hospital. It took 9 hours wait time but the treatment once started, was really good and helpful to get better. The doctors also helped to apply health card as I didn’t have at that time. The nurses were very caring and looked after whole heartedly. Thank you guys.. ????

Amy McKinnon

Worst experience of my life!!! My husband and I were there to have a biopsy done, waited over an hour and finally a PERSON(NURSE, DR, maintance person??) walked into my room, mask on, no gloves, no ID and no introduction, poked me in the face a few times then proceeded to chastise me. So unprofessional, I walked out. I have never received a call from the Dr since and would rather do without the surgery needed then ever step foot in that hospital again.

Marg McLaren

Been there a lot over 40 years. First with my husband's heart issues then my breast cancer then my heart issues plus side trips for minor things like lymphodemas arthritis grandsons nirth defect etc etc etc. At one time it was out go to jtrhionsl hospital bit is no more but I still go back. It has become such a huge modern plscr. On the whole have always found the staff very caring I remember one time after cancer durgeryy doctor told me of this Dr ice that would make it easier to sleep I was unable to find it.nexy thing I knew he called me at home to draw he had found one in California and had ordered it for me!Apparently movie stars with all their face lifts etc used it a lot so it was quite common there. I do miss the old Sunnybrook at times with it's quaint ice cream parlour and cute little post office and the economical dorm rooms with no air conditioning where one could stay quite cheaply. I do wish considering it's size that they would make a small area where Rvd could park.o have sern this don on the UD. Those with self contained RVs who are undergoing sustained treatment such as chemo canlive in their RV during the week.

Mark Golec

I have been a patient of Dr. Andrew Loblaw for several years and I am very impressed with his knowledge, his approach and his willingness to listen to my wishes. He is always willing to answer my questions, share more detail if I need it and doesn’t rush me. He shows me respect, is client focused and I always leaving feeling deeply grateful that I was finally able to connect with a doctor that can truly support my journey to health. With great appreciation, I share my experience

Vinicius Amoedo

Horrible. I spent 3 hours there to get stitches on my eye brows and i could not get it done. They let me bleeding on thr corner like a Pig. Nobody even cared to come and clean up or any doctor assessment for 3 hours. I have nothing but hate for this place.

Sadia Chaudhry

I have been in the emergency department for 4 days and 3 nights. Still lined up in the hallway but others that have come after me are upstairs. The nurses disappeared from there stations. Since i am in the hallway there is no call bell. Nurse gave me my meds and didn’t even know the name of all the pills and she listed some and said I don’t remember the names of all of them but they are the owns you are supposed to get. I even told her that she was missing one of the sleeping pills. She realized at 11:03 pm that i was right she never gave one of the meds. I waited the night before for 1.5hours to get my nurse to take me to the bathroom. The student that was working with her came finally and he took me to the bathroom. Thank you Yahya for taking me to the bathroom.

Quinn Lao

Very bad experience with some office staff in the hospital!!! I was referred to the hospital for a dental problem by my oral surgeon end of March '16. I waited for more than two weeks but nothing happened. Finally I called them to follow up and got a chance to see a pathologist on April 22nd. Then I was booked at 3 pm May 3rd to see an oral surgeon. I took half day off and managed to arrive at the hospital 10 minutes before the appointment. Surprisingly I was told all appointments of that oral surgeon was cancelled because he's off for some time. What a joke!!! I took half day off, spent time on the road, paid for parking but ended up with nothing! Why did not the office staff call me in advance for the cancellation? They do have my contact info in their system! Based upon my personal experience with the department so far, I strongly believe office staff in that department really do not care about patients like me. Is it because I am just ONE OF their patients they see everyday?!

Sarah Whittington

In December I went for my Covid test, and was feeling very ill (as it turned out, I had Covid). I felt extremely faint once I finally got to the front of the line and as I was showing my health card information I started to pass out. They immediately put me in a wheelchair and wheeled me out for fresh air. They helped me back inside to use their washroom and hooked me up to their machines to take my vitals and gave me apple juice. I was monitored for quite a while with a few nurses and they managed to complete my Covid test. I was also offered to be taken to the Emergency department. They told me to call them when I got back home to make sure I was safe and even paid for my cab ride home. The whole team was so caring and professional - huge shout-out to the nurses, Covid staff, and security guard! Thank you! (I wanted to give a particular shout-out to the blonde, female nurse helping me but I'm completely blanking on the name! Sorry!)

Henrique Belotto

The emergency room is ridiculous! My wife, who is breastfeeding a one- month old baby waited for 5h in the emergency room until finally someone started caring about her. If you are not dying, don't go there. Otherwise you will die of waiting... what a terrible hospital!

Yanda Hurashiv

had my vaccines done there. They were very kind and understanding. I was nervous at first (scared of needles since forever), but the nurse was reassuring and made it quick. I was walk in and there were a few people in front of me, but the line moved in very quickly. Very efficient. Thank you!

Russell P

Came to emergency last night. 8 hours of wait and aside from bloodwork, did not even meet a doctor. Finally went home at 3:30 in the morning out of my own will because I hadn’t eaten for 8 hours and was dizzy. Asked if my blood results would be available for my family physician at least and nurses didn’t know/bother asking around to find out. If ultrasound shows I need a cholecystectomy - I know what hospital to avoid. If you have the choice, go anywhere else. It’s sad that the only recourse I have is to write a google review. This is why nothing improves.

Anjali S

I was in the ER with a wound and was very impressed with the professionalism and excellent service I received. I am also a health care professional and very much appreciated the compassion as well. Thank you to the front line staff who attended to me!

Milica Vasiljevic

Went to see "Dr." Ford for an insurers examination. Explained I have written mask exemption. He forced me to wear a mask against my doctors orders in writting, which he received prior to my appointment. He threatened my motor vehicle accident claim and stated the only exemption was an acute major burn, and yes I have all of this in writting from his secretary, I doubt he knows that she sold him out. He compromised my assessment that day by forcing me to wear a mask and therefor my claim. It has been discovered that I have thyroid cancer, multiple tumors, metastasized, which explains my difficulty breathing when I wear a mask. He wouldn't accept me wearing a shield either. Is Sunnybrook responsible for this now, or this so called doctor directly? P.S. he also wasn't truthful in his report and that can be proven as well. I believe all of this happened to me because of my inability to wear a mask as per my own doctor. I feel that I was treated differently and mistreated, at the very least.

Kimuthu Athukoralage

Proper patient care is the top priority for the staff at Sunnybrook Health sciences center. Many lives were saved here and the ongoing research is also focused on saving more lives and serving better.

Martha Messiha

My father had the worst experience at Sunnybrook hospital today. He went in for a major back surgery and received no care at all when he went to the SSU. He was neglected by all the nurses working that shift for hours and was not even checked on to see if he was okay post operation. He was told that he has to move himself from the stretcher to his bed right after the surgery, taking place in unit SSSU. Given the current pandemic and circumsatnce during this time where the family is not there to provide consistent checks on the patient, my father, in need of the nurse's care; He should have received the proper care he needed after a surgery like this especially that all patients in the same unit were given the appropriate care that they deserved. My father was in severe pain and couldn't move himself but was told that he would receive no help, rudely. This hospital needs to check that all nurses do their jobs properly. We requested that he would be discharged same day so he can survive the night with appropriate care at home, which was supposed to be given without request at the hospital. I would also like to mention that the recovery unit was excellent and were very attentive to my father's recovery post operation. So was his first back surgery that took place October 2019. Today's patient miss-care is unacceptable.

Anderson Carrare

I have been in the ER for 7 hours and I didn’t see a Dr. It’s inhuman….

Kristina Marie

My family Dr (who is great) gave me a referral to the ENT department in the hospital, to further discuss sinus and nose issues I had been having. At the same time, she also gave me a prescription for a nasal spray. She said to me, if the spray works and you are feeling better, you don't need to go to the ENT appointment. So after a few weeks, the spray was alleviating some of the issues I was having. I decided to call the ENT as a courtesy to say that I did not need the appointment. I called many times, with no answer. I left 2 voicemails explaining my situation and saying that, on the recommendation of my Dr, I did not need the appointment. I never heard back from them. Months later, my sinus issues are back and the spray is no longer helping. I called my Dr to get another referral for the ENT to explore my issues further. I get a call from my Dr's receptionist saying the ENT department is refusing to see me because I missed my previous appointment. I was in shock. Not only was I simply following the instructions of my Dr, but I left 2 voicemails saying I didn't need the appointment at the time anymore. So then I had to go back to my Dr. As soon as the medical student opened my file, he made a comment saying "you made someone in the ENT department angry." So now I know that a note has been made in my file. So they had to find me an outside ENT referral, since the Sunnybrook one is "refusing" to see me. Now I have to travel somewhere else in the city to see a specialist, and I have some kind of note in my file labelling me as "difficult." I understand that our health care system, especially at a very busy hospital, is extremely difficult to coordinate and manage, especially from the administration side. I know that they see hundreds of people every day and the drs, nurses, and admin staff are constantly trying to balance everything. This situation however, is absurd. And I feel the need to document what has happened. I was simply following the orders of my Dr. I have done nothing wrong. But still they are punishing me by refusing me service, inconveniencing me, and delaying me getting treatment. My concern is that this is a common practice with other patients as well. I hope that the right people are able to assist with this situation and find a way to help solve this problem.

kiwi dancer

Went for vaccine shot and all the staff were incredibly nice from check in to vaccinator. First time coming to this hospital and I am rather impressed, definitely a better hospital than the other ones i have visited in the past.

Anna

WORST hospital ever!! Took my friend to this hospital yesterday because she's having bleeding, waited for 6 hours and we came home without Proper treatment, the intern who attended her seems like doesn't know anything, and just saying that they don't know if the baby is still alive or not. Just kept on repeating the history taking. They just order to have UTZ but it has to be done in the morning, they didn't even bother to give any treatment for the bleeding. And now again we call an ambulance because she's having a profuse bleeding, but since she arrived at ER nobody care to check on here, the staff doesn't care at all!!! It's like they are just letting the baby died in her tummy!!!

Angela Giroux

I have ovarian cancer and had my surgery last week. The surgeons were great and the drs but patient care was terrible. I got sick the 1st night the nurse just put a towel around my neck and that was it. I slept in my own vomit and when i had to use the washroom I pushed my button to ask for help nobody came pushed it again they hung up on me. If it wasnt for my nighty nurse coming to do my vitals i dont know what i would have done. It was very traumatic for me having major surgery and to be treated like that and all alone. Visitors were only aloud 3 hours a day and you were aloud 2 but they had to come at the same time.

Andrew Fletcher

wonderful people. However do not try to phone them on the weekend. MRI department only answers phone Monday to Friday. Tried to cancel my appointment on a Sunday. I guess they will figure it out when i do not show up

Basil Onyenanu

Great place to visit, accessible location, also accessible by both public and private transportation. Clean environment, plus accessible parking.

Mon Bon

Like many people have said I wish I could just give this place zero stars. The level of apathy the staff have blows my mind. I know doctors and nurses are overworked but somehow in every other hospital they still manage to have some empathy. I unfortunately brought my mother to the emergency department here and after waiting for almost 5 hours we were told to come back the next day for an ultrasound because there was nobody available to do it. Also bear in mind that my mother did not have OHIP as she was visiting me from abroad. She paid $1000 just to be seen by a doctor after five hours of waiting, and then with the utmost apathy he just said he doesn’t know what’s wrong and she needs to come back the next day and pay another thousand dollars. Whether she has insurance or not is a irrelevant, what matters is that not everyone has $2000 to drop on medical expenses just to be told to come back after hours of waiting in pain. Clearly they seem to think that tourists aren’t a priority regardless of the ridiculous amount they charge just to be seen by a doctor. She was never offered any pain medication, she just sat there and cried in the waiting room for five hours.

Thao Nguyen

It is so sad that the whole place is so disorganized. Their Mychart compared to other hospital's is so unprofessional, multiple attempts to get signed up and error massages. The doctors might be the best but the whole place needs some good leadership here...

Jacob Botelho

I’m 17 years old with a foot injury, first thing I here is we’re gonna try not to cut your foot off, I tell them I can’t sleep they do nothing, it took them 20 minutes to respond to my nurse call and there food is terrible

Mike Ricco

I want to thank Dr. Courtney for doing a great job putting my stent in at Sunnybrook Hospital. I had a 95% block in my main artery. When Dr. Courtney introduced himself he told me that he would making sure the stent being install would be done to it's best and there was nothing I had to worry about. He really did do a great job with his team. After the procedure, Dr. Courtney came to see me in recovery and was very open to answering my questions. I had further questions the following day and he was very quick in responding. I want to thank Dr. Courtney for communicating details very well to me, his professionalism and a successful stent procedure. I strong recommend having Dr. Courtney for this procedure you will be happy. Mike R.

DMC Strength

I have to admit, my initial review was bad. And that was not fair, I wrote it while in pain, and frustrated, and that's a really really bad time to write a review. I appreciate the assistance. It was a long wait, but I have no idea what it takes to run a hospital, particularly during a pandemic.

daniela gorga

My name is Daniela ,I was diagnosed with breast cancer. The Doctors decided the best treatment for my case was Mastectomy with immediate reconstruction with expenders first . Dealing with cancer is not easy ,I have experience with my mom and sister ,they both had to fight the same think. For my family experience, I was sure after waking up the surgery I would have to deal to see me with a flat chest. Dr Joan Lipa understand the felling of the patients and she did an extraordinary job .Thank to her , the psychological part is not something I have to deal with . The aesthetic of the reconstruction exceeded my expectations. I have no word to thank her. Also, she as an extraordinary team. I couldn't t be more grateful.

Phred Kimberlocke

This is one of the Premier hospitals in the world. It has Specialist of all kinds and service that is second to none it is most certainly one of the top hospitals, if not the top Hospital in Toronto or Canada for that matter. They have expanded so much over the years that parking is a problem. It's difficult to get in and out of the parking lot and parking is quite expensive at about $5 per half hour. They do have weekly and monthly passes a lower-cost.

Anik Mansuri

Visitors are NOT permitted at this time so keep it in mind. Call ahead for particulars. I hope none of you need to go there but if you do you will be well taken care of. The effort these people have put in during this Pandemic has been remarkable to say the least. Literally putting themselves at great risk to help us. Truly an amazing Hospital. So many departments. Considered one of the best medical facilities anywhere in the world. I agree with that assessment. From the Doctors, and everyone in between they are really exceptional. They deserve our utmost support and respect. They certainly have mine.

saba Meh

I went to the assessment center on Friday and I have not received my test result yet! I called and emailed several times to the present experience but nobody answers me!!! I am wondering what happened to my test result!! I am going to lose my job because of this delay!

Aish N

I have been to emergency rooms in different parts of the world (some barely had any resources) but this was the worst and unprofessional experience. Their staff is rude, impatient, slow, and lacks complete communication skills. Their bathrooms are broken and the place didn't seem serious about cleaning despite this pandemic. After waiting uncomfortably for 3 hours in severe pain with absolutely no acknowledgement or help, I decided to go home.

Michaele June

I am disappointed with how they handled my results. The gynecologist needs more training in speaking with an emotional patient. She made me more depressed than when I arrived. Did not offer a solution. She made it out to be she was doing me a favor by giving me iron.

Greg Cockburn

Many thanks and much appreciation for the tremendous professional care I recently received from both the Emergency and Cardiac Critical Care Units. I was so impressed with all of the medical and support staff who attended to my needs. A wonderful group of people. Special thanks to Doctors Taha and Rumman.

Drake Canton

i cant visit my dad because only 2 visitor rule, and staff are not even required to be vaccinated?? visitor liaisons are so unhelpful

Calvin Li

Excellent facility with great staff. Advance medicine practice act as teaching hospital for new doctor. Can't say enough about the hospital as my family member was treated here. Keep up the good work

Jenny Wong

I went yesterday to Sunnybrook's COVID assessment centre to get a test. There was no lineup as it was by appointment only, so I felt it was very efficient, safe, and convenient. The assessment centre is located away from the main hospital, which was helpful as we didn't have to search for it within the hospital. The staff was so friendly, helpful, and so efficient. I am truly touched by how they risk their lives to provide and administer tests to people like myself. I received my test result within 24 hours online and the registration instructions were very clear and easy to follow.

Samantha C

Rude and unprofessional nurses, especially cardiology and ICU. Not patient and family centred at all. Left family pretty much in the dark. Lack of communication about our loved ones care. AVOID THIS HOSPITAL - i would rather die than be cared for by Sunnybrook. Patient experience was useless when i reported.

Valerie Le

Staff is nice but there's an old parking attendant that bugs people for pulling into a parking space temporarily in order to pick up a phone call. There were literally 6 vacant parking spots. He walks up to me and says it's paid parking you can't just sit in your car here. I tell him I'm on the phone and just need to finish and be on my way. You'd think they would be a little more sensitive seeing as people are typically around that part of the hospital to pick up friends and family that are sick. So you want me to buy 2 dollars of parking for me to have a 10 minute conversation on the phone? If it was packed sure. I get that. But there were ALL VACANT SPOTS around me.

Jennifer Aiden

I went into emergency at 930pm and didn't leave until the next day at 10am. After waiting for countless hours seeing people going in and out I asked the nurse when I would be seen. I had also checked in with registration to make sure I wasn't called when in the washroom. I was assured I wasn't. The staff had taken me off the list. The nurse kept calling me by my sisters name I had to correct her three times. I was in a lot of pain and had nothing to eat or drink.Finally at 5am they took me in to see a doctor but had me registered under the wrong name. The nurse suggested I go to a walk in clinic instead of waiting. I ended up leaving in crutches and a referral to the fracture clinic (who are amazing btw) the emergency department. Needs some help. They are rude and disorganized.

R Edrich

The emerg department is a complete dump. They lost my mom's blood. Had a different name then what she register as. Didn't check her wrist band or confirm her last name. The Doctor said she didn't have to fast for her blood work at Life. Labs and she went this morning and she did have to fast but ate breakfast. There were sick people all over the hallways. What kind of horrible system we have. And Sunnybrook is supposed to be a great hospital? Shame shame shame.

WonderCity Guy

Book appt. to get child tested for covid, 8:15am. Arrive and there's already a line. Then told they don't even open until 9am, so by the time they open they're already nearly 100 people behind! How can the system be this flawed??Unacceptable to have small kids and sick people wait in the cold for hours

Ola Potocka

The most amazing people in the world. They saved my life and my baby's. I have never been taken care of so well, all the nurses and doctors work with such compassion and integrity. I had an emergency c section and our little angel is growing strong in the NICU. THANK YOU from the bottom of our hearts.

M SE

One the most useless emergency departments I have ever been to in my life. Went 2 times as it is close by by house when passing kidney stones with heavy pain both times was left in the room for 6 plus hours only to leave without being seen by a doctor or given any pain meds. Overnight doctor their last week was a joke as he appeared to be treating patients as slow as possible leaving many people in distress for hours upon hours with only nurses who cant do anything for you. It is obvious he was paid hourly and didnt care at all about treating all the patients in the most efficient manner possible. Will never go back to this place. After leaving the second time after 8 hour wait with no treatment nurse told me this is a trauma hospital go somewhere else next time happens to you. What a joke.

Joan Beaton

i happened in on an Easter Day. Ham and scalloped potatoes green beans AND lemon meringue pie.Wonderful.This hospital has been so caring to my Mom.husband and me. Thanks, Sunnybrook.

Karen Crawford-Brown

Bed side manner of a 8 yr ild prefirmed by all emergency night staff. Discriminates against parients and will slander yoyr name to other medical professionals over tgeur inability ti do their job properly

Suzen Haig

Went to Sunnybrook Hospital for a follow-up. - Covid Protocol well in place - Screening at the entrance (am already Fully Vaccinated) - Information desk, - Clean, well organized - Helpful ground Staff, - Respectable Knowledgeable Specialist - Long Laboratory wait (normal for Busy Big Hospital)

Maria Agas

The operators that are on duty this morning are helpless, I called them 7 to 8 times to connect me to one of the Neurology Doctor to follow up my son prescription and i already explained to them that I’m trying to contact the Doctor’s office since 3days ago and no one is picking up the call to his office but they still putting me the same contact number over and over again. Looks like they don’t care about the patients concern. It’s very disappointing.

Sahista b

Worst experience ever. I had my surgery for Ear. I was told to come at 10:00am . They kept delaying my surgery untill 11:00 pm in the night. I didn't ate anything since Midnight's I was starving and no doctors or nurses came to inform me about what was going on. Then I was given room around 11 doctor came and said you can stay or go home as they don't know if they will do my surgery. As they will have to bump for couple of hours more. Seriously, I was starving no food no water and dehydrated since 24 hours. Yet my surgery is not done. Waste of time and day. Will never do any treatment.????????

Chandra shekar reddy Peddolla

In emergency we are waiting more then 10 hours it's still they saying waiting for reports what the meaning of emergency my wife have shortness of breath and we have 2days old baby still they are saying wait

farid hosseini

Not a good experience. Everything takes forever in emergency room. Even they don't have any estimate for a regular item like x-Ray. They say 60 min and over 2 hrs later we are still waiting while my dad is being tortured by impossible-to-sleep beds in here. That's after spending almost 7 hours for the doctor to show up. Please note that the emergency room is not busy at all, as you can see in the picture. I wonder how long would it take if it was a busy night. I would go to North York General instead in which I had a better experience. My dad had donated Sunny Broke for years and had some sympathy.. That's why we came here. What a mistake!

D H

I had a family member in for surgery. Surgery itself went very well and the surgeon was fantastic. That said, the inpatient care at this hospital is hit or miss. The nursing staff on ward D6 (D wing 6th floor) were attentive and friendly. However, the nursing staff on ward C6 were terrible. Inattentive, unfriendly, and sent my family member home without proper discharge information. They must love the COVID restrictions preventing family members from advocating on behalf of patients, because they are coasting. If your loved one gets placed on ward C6, GET THEM MOVED. The nursing culture on that ward is reprehensible. RESPONSE BELOW: We have reported the incident to ‘patient experience’ shortly after it occurred, and there has been no follow up with us!

Michael Patterson

Avoid this hospital. This hospital killed my loved one. Horrible care and doctors do not update you. Left my loved one lying dead in a hospital bed for half a day before calling family. What a mess of a hospital and the worst hospital in Canada.

Milena Bogomazova

My son and I made 2 appointments for covid19 test and both time it was canceled. The problem is that they sent a letter one hour before our that it was canceled because we choose to left the queue. When it happened first time, we call them and ask what is going on there, and they said it is sistem problem. So we did another appointments for next day and we got the same cancellation. If you have no available place for test, then close the appointment availability or ask people to choose another test centre.

Daniela Teixeira

If you have an emergency, find another hospital. This place is a disaster. One doctor told me I had an infection after surgery due to my blood results... then shift change happened and another doctor took over and told me I was fine. Never mind the fact that she was asking questions, when the answers were clearly written on my report. They load you full of pills and send you on your way... If you can't feel the pain anymore, the problem clearly isn't there right? The emergency room is falling apart and if they can't see it I don't know what to say... Scary to think that they are a trauma centre.

Win H

The hospital's negligence wrongdoing (Tort) to the patient 1 .After one month of complaining about his pain on knee, your medical team finally brought the patient to exam yesterday and found they didn’t do the surgery they should have done a month ago . He even complained in the meeting to you the medical team and the social worker and the manager, however the doctors just refused to do any actions . They simply said " oh he was healing" in the meeting. 2. A nurse from c 5 trauma ward , in October 22 , around 2 pm , of my loved one's roommate' s , went to my loved one, the patient, to switch off his phone when he had conversation with the lawyer simply because she found he’s too loud and annoying. They even allowed this crazy roommate to curse my loved one. One of the staff from the port team in October 21, didn't even allow him to pee and took away his bottle rushed him for exam. 3. Our privacy is not protected. Our family and the patient, our loved one, including myself, were harassed by some lawyers we didn't hire several times. The third parties even knew where he currently stays and my info.

Ian B

After waiting for 8 hours to see a doctor they brought me to a room (to finally see a doctor) after another 2 hours someone comes in and asks who I am and that they were looking for me? They basically shoved me in a room and forgot about me. I've never felt so neglected at a hospital before. 10 hours for an emergency. They need to rename the emergency room to something like "wait here for half a day"

Joachim Vergin

Today it's 11 years ago that Dr. Peng from Sunnybrooks saved my life after a heavy heartattack which I encountered at the Canadian Forces College! Thanks as well to my friends from NSP 3 WHO helped me and my wife during that demanding time!

Sue Oldfin

I cannot say enough about the care my Father received at Sunnybrook. He recently was admitted into the emergency dept where he was looked after by the most caring nurse I have ever encountered. Suzy not only looked after my Dad and so many others that day but she also looked after me who was there with my Dad during such a sad time. Forever grateful.

Ken Mack

The staff is awesome very helpful and caring for the patients who they deal with

Rajashita Datta

It’s been months and my loved one is gone now so leaving a review won’t help her but it took me experiencing patient care at a different hospital to realize how horrible the C6 unit and even other in patient units are in Sunnybrook. Even more than the nurses the management is to be blamed. I remember how she was left in a wheelchair all alone with a 39 degree fever at the Odette centre, as the porter left her there without signing her in..and this was after hours so everyone had left and I had to get the attention of the last screener as he was leaving to get to her. As a patient there for weeks in the C6 unit, I don’t remember my loved one being bathed even once, the hygiene/cleaning was practically non existent and my loved one would sometimes have to wait hours before being cleaned…one of the nurses whose name I wish I could remember and took action against was rude to myself and my loved one, and her staff too when she was the night charge nurse. I am honestly disappointed at myself for waiting so many months and for my loved ones passing away to write this review but now I know better. Being under staffed or crunched for time should never be the reason behind poor patient care. The management needs to either step up on hiring more nurses, or hire more aide like PSWs or implement better time management skills (I felt for the burnt out nurses being a future nursing student and family to a nurse myself when I really should have advocating for my loved one) but now every time I think about how my loved one was left unwashed for weeks and Uncleaned for hours I feel disgusted At myself for not taking any action..and I even called the nursing manager (Sonia) once and left a voicemail with request for callback that was never returned. I still remember how my loved one would make excuses on their behalf so I didn’t feel bad about the situation. To my loved one, I’m sorry it took me this long to stand up for you but I hope patient care sees this and understand that no compassionate service should be this burnt out..to the management and staff a person might be just their patient but to a loved one that person is their entire world.. please do better and strive to implement patient and caregiver feedbacks into your patient care

Ali Moini

Horrible ER section and rude staff !!! I was taken in by an ambulance at night to Sunnybrook ‘s ER . I was put on a chair in a corner with no doctor visiting me all night! 8 hrs later when I asked again about when the doctor will visit me they said they don’t know and it maybe another few hours... I asked for a bed since I was in a bad shape and they refused to accommodate even though I saw many empty beds around !!! Ultimately I asked to be released , without the doctor seeing me, since I needed a damn bed to rest on and they happily let me go at 5:30 in the morning!!! Worst ER experience in my life! In all fairness this hospital’s birth section is the best. But definitely avoid the ER at any cost

Laura R-B

Horrible experience in the emergency department. They were extremely under staffed. If it wasnt for one nice male nurse who was treating all the patients i would have lost my mind. I was having a serious gallstone attack that was lasting for over 12 hours. I came to the emergency room at 2pm and wasnt seen until 8:30pm, even though i was in excruciating pain ( in my chest and back). Once i was finally taken in to see a doctor it was so unorganized and understaffed in the blue room. From 8:30pm i waited in the blue room until 11pm (still in excruciating pain). When i finally seen the dr (who rubbed me the wrong way with her attitude and clearly did not know what she was doing) she tried to tell me my pain and symptoms were not gallstones, even though i have already been diagnosed with them and showed her my last ultrasound paperwork and told her i had an appointment with a specialist in april. She then ordered pain medication and an ultrasound, still telling me what i was experiencing wasnt gallstones even though ive been having shorter attacks for over 3 months. The nurse who hooked me up to iv and gave me medication was extremely good at his job. He talked me through everything and made sure he was extra gentle after i told him of my fear of needles. The ultrasound technician was very good at her job and answering any questions i had. Once i came back from the ultrasound i was dizzy from the medication and was told that i had to sit in the waiting room and not lay down anymore. I waited to see the dr who then told me i had small gallstones and i should wait to see a specialist but she did not know how long that would be. I told her i would wait a bit longer but that i was tired and wanted to go home to rest. Not to mention i have a 3 month old who i needed to go pick up and that i had an appointment with my family dr the next day. She said she would prefer me to stay but I inssisted that if it took too long i would go see my family dr that week. She said ok. At 2am i was exhausted, sleep deprived from the pain i had experienced in the last 24 hours and still sitting in the waiting room chair and not a bed. I had had enough of the dr and the amount of time i had to wait while being in a lot of pain. I stated i would like to leave. The nurse was very fast and kind as he took out my iv ( which had been empty but still in my arm for hours) and said he was glad i felt better and he was sorry for the long wait again. He said he hopes i felt better and to make sure i went to my family dr. At no point did the dr come to check if i was feeling better or needed anything else. She was just on the computer with a sour look on face as i left. What really got me upset was that as i was leaving i seen that 2 beds were empty, clean and had a clean gown folded on them. I was so upset that they had kept me hooked up, dizzy, naseous and in a gown in the waiting room sitting down when i should have been laying down resting. I will probably never go to the hospital again or tell anyone to go there. The hospital needs more nurses and more capable drs in the emergency department, who can understand, have empathy and help patients.

Tony K.

The screener Layla(Leila?) absolutely rude and racist. Gives seniors and other ethnicity a hard time. When it comes to someone with the same race as her, her tone changes. She needs to learn proper manners. Not suitable for this field of work.

kevin thurston

Please tell me why you feel the need to charge an exorbitant amount of money to park at your hospital and dont offer reduced rates for those who are low income/no income! I unfortunately receive a non liveable amt of money each month yet I've have already shelled out $53 in parking which means I will have less this month for food, in order to be with my dying father in palliative care. Should a Canadian be forced to choose between sitting with their dying father OR eating that month?? I hope my money is really making a big difference to Sunnybrook, because not having it will certainly be making a huge one to me. Adding insult to injury, on the backs of every parking stub you have the nerve to solicit more money out of the pockets of Canadians who already pay enough thru their taxes to hospitals!! You should at least be using the parking slush fund you must be raking in daily and buy some outdoor location maps for ppl so they are not either wasting gas and time driving around looking for the correct building or end up walking around the entire property trying to find the desired building! I spent 45 mins in the cold walking around trying to find C building (it was a staff member in K that told me I had to go to C but never thought to mention I had to enter thru M to do so!) only to be told I had to enter thru M building because of Covid. SIGNAGE and a MAP in each of your parking lots would be extremely helpful!!! Is it so much to ask not to have ppls time and energy wasted walking around your hospital? That includes inside which is almost worse when trying to find where you are going or even trying to find a washroom is bloody impossible. NO signage or maps are to be found in this giant sprawling hospital!! Have signage that sticks out into the hallway above washrooms and have maps showing where to find those washrooms!! Like seriously it boggles my mind how NON user friendly this hospital is. I have had nothing but bad experiences from unaffordable parking to finding the room my dying father is in. Like if its not enough stress for ppl that have to come here in the first place but you seem to be completely ignorant on the ways you should be helping ppl make it less stressful, not MORE. So thanks a lot Sunnybrook for causing there to be a lot less food in my fridge this month, hope you'll enjoy it. Happy 2022.

NorthBelle

I would like to thank Dr. Phillips who attended to my urgent health issues via zoom. I met with Dr. Pirouzmand who will be performing surgery as soon as possible. I am so grateful to be under his care. A knowledgeable, skilled, personable surgeon who is extremely professional, which I appreciate. So grateful.

Cayla Ramey

My husband has been waiting to see a doctor about pain in his kidney (he only has one) and he started getting really bad chills. I had to asked 4 times for a blanket, and was laughed at twice by 1 nurse who said, ‘that is literally my lowest priority right now.’ Her priority is sitting behind the desk gossiping to another nurse. Anytime any employee saw someone coming up to the desk, they would avert their eyes and walk in the other direction. They ended up changing nurses, and it was a huge difference in treatment. Way more helpful. Even though they weren’t able to spend a lot of time on one person, they were very personable during the couple minutes they did have.

Susan MacPherson

Didn't know you could rate hospitals! This is one of the top hospitals in Toronto in my experience. Excellent doctors and some of the best nurses I've dealt with. The staff is friendly, efficient and helpful. Don't like the expensive cramped parking but it's a small price to pay when you get excellent care. Have to say that Emergency was a nightmare with my mom who was seriously ill but it's emergency. Don't know anywhere where that's any better.

Behrad

I was injected with Moderna vaccine today and I had an appointment for Pfizer. I did not consent to that or was informed in advance. Sunnybrook response to me was, it was up to me to check their website!!! Currently I’m not feeling well and Telehealth Ontario advised me to go to an emergency. Yes, this could have happened with Pfizer, but at least I had consent to that. Shame! ————— Reply: I am talking about CONSENT! All these you are saying now must have told me prior to the injection and then I, only I and I would decide if you can proceed! You awful doctors constantly pulling people shirts up without their permissions and touching their body like it’s a normal thing and people gotta shut their mouths because it’s a “free” health care! This has happened to me and seen it with my own eyes happened to others that had companied to this hospital. All sorts of health practitioners being thought in details how to communicate / approach patients, but it seems doctors due to their power over patients, holding their lives in their hands, being thought that do whatever you want and they all will shut up because there’s nothing they can do. I have contacted you over a month ago and to this date nobody from Sunnybrook has contacted me. Shame!