Reviews of Best Buy (Optics Shop)

Shreeji Pedhadiya

Humble and generous customer Service.

Rick Vanderwyst

Located in the Mayflower Mall via mall entrance. Large store, well stocked. Employees are always friendly, easy to find and knowledgeable. Reserved parking for online orders next to building. Hours may differ from mall hours as it is an anchor store.

Peter Owl

Poor services, lazy, getting worst with the covid 19 excuse!!!!

Corrina Kelly

Electronics, but not the top of the line to choose from

Satbir Singh

Great Place to buy Electronic Items

Matt Conrad

Great service and the workers have great knowledge of there products.

Christian Howald

great selection and servics

Freddie Willett

helpful staff, clean, good pricing and theyll price match (official) online retailers

Wesley MacDonald

Returned an item purchased on website. Quick service

Alyssa Basker

Great place, lots of options. Someone always there to help

Reynold Assiniwe

Can be busy and hard to find an employee at times, but they are usually helpful in finding things.

Meagan Grant

I tried to purchase ink for my printer. $76.99 for the HP63 Black and Tri-colour ink cartridges (not the XL). The exact same product at Staples is $58.99. Not sure how you can charge nearly $20 more when your stores are like, 100ft from each other. That being said, wonderful staff.

Brandon Valentino

Nice store, lots of customer service.

Cx

Great place to go and get any sort of electronics that you may be itching for... great return policies, staff is helpful (most of the time... when you can find them!) and they almost always have what I'm looking for in-stock. I have always came to either Best Buy or the now defunct "FutureShop" to purchase my Xbox consoles, and their warranties have always been worth it. I highly recommend coming here to get your electronics!

Melissa Crawford

Very nice selection of products! I always enjoy shopping here. They always have what I want and the customer service is good. I find the items are very easy to find as well which is great!

joel lamothe

Great service .... Good product

Ashton Hickson

Tried multiple times to give them our money. Couldn't find anyone to help, asked multiple people for assistance and they passed me off to someone who never did show up, on two separate visits, Was quite frustrating as this happened twice in a row, both of which where the store simply wasn't busy enough to warrant it. Super disappointing.

AR. G

Walked in wanting only one thing and knowing where to go. Was bombarded by 3 reps looking to see if they could make commission. Friendly enough, but vultures.

Spencer Maclellan

Ok prices

Faye Martin

Went in to Best Buy to look at the printers and noticed that me and my 2 friends weren't just being watched but stared at very uncomfortably by all of the employees. We weren’t sure what we did wrong so we asked why they were following us and the manager said it was for if we needed any help. We felt uncomfortable so we left. We came back to complain and the manager told us the real reason to why she had her employees surround us. She said that since we are teenagers she thinks that we could stuff a tv up our shirts and leave with it.. didn’t even apologize. They lost my business.

Loopy 13

Great customer service

Marcus Van Steur

I have always had amazing services & experiences, while shopping Vernon's Best Buy Store. Great on communication, honesty, amazing attitudes, et al. Also, I am not a "BOT", I have truly been lucky to have hundreds of excellent experiences.

Michelle MacNeil

Friendly and efficient service by Taylor! Thank you

newfiemama1

That were i get my electronic to

Jason Jessup

Bought a computer. Great help from the staff. Happy with my purchase.

Chelsea Dube

Great experience, even on one of the craziest shopping days of the year I was helped quickly, got what I was looking for and the store wasn't looking ransacked. Hats off to this Best Buy for keeping it together and having wicked customer service! 5 stars all the way.

Chris Mason

Good experience, I was helped out fairly quickly. Typical Vernon small store problems; lots of sold out items or items they don't stock that they do at most other Best Buy/big electronic stores. But one amazing thing about Best Buy that will always keep.mr coming back for most electronic and other purchases is their return policy. 14-30 day open box return policy depending on the item is awesome! I have tried out cellphones only to take them back and exchange them more than once until I found something I liked, as well recently bought a GoPro and used it for a few days and realized it wasn't enough and needed to upgrade to a better model GoPro and as always had no issue when came time to exchange it! Both times it was the staff at Best Buy that encouraged me to use the 14 day return period as a trial time to see if the product was what I needed. Most stores wouldn't dream of such a thing.

Angel Gagne

Takes a long time to get service at the Geek Squad counter

Stuart Moreau

Good this phone is stalking me though knowing where I went

Stephanie Hall

Great quality service very friendly staff

Della Slade

Had to wait for a bit; but the service was good; very helpful...

Wayne Louie

Like all others, however this one has great staff in place.

Greg Pageau

Had a great experience during a product exchange. No hassles, employee went to get the replacement. Lines formed behind me and two other employees opened up to serve them.

Claude Lefebvre

Great selection of electronics

Cheryl Chartrand

The staff was very helpful, even went out of his way for me. It was nice for change this time a year.

James Eli Gallagher

Always friendly staff, service is on point.

Behnam Jabarooti

I bought a vacuum tonight. I waited 10 minutes for the cashier. He did not scan my item and he left. Finally I found someone to scan my item. Cashiers always are unfriendly and impolite.

Giorgia Apolloni

About two years ago I brought my laptop in to get fixed using the geek squad warranty that I purchased for $400+ the cost of the laptop. I brought my laptop in after a month of usage to look at a corner that was popped out and light was leaking from it. At that point the geek squad people said it was nothing, even though we showed them that there was light coming from the corner and pressure on the screen. Fast forward to today. The corner is now damage from the pressure, popped out and the laptop cannot close. The frame is now getting warped from being in this position and getting anyone else to fix it would void my warranty - that being said I would say best buy voided it themselves by not even taking the laptop in to look at it. Safe to say I won't be getting that warranty again seeing as the employees are too lazy to do their job and investigate actual problems with laptops. From simply needing a new clip to needing a brand new frame, I think they are a little more reactive than proactive. Edit: they took the laptop in finally and everything was fixed quickly with no problems.

Robert Breton Phillips

When you have tried the rest and now you need are ready to try the best...choose Bestbuy (???? ????) choose Bestbuy.

Craig Dokis

Only big box electronics/computer store in town. Staff always willing to help, very fair prices and policies.

Andrew Jorgensen

The staff is friendly and attentive although the selection of popular items is rather low.

Amber Wright

Clean store, decent prices, helpful staff for the most part.

Keaton Smith

not a lot of staff but if a gamer "like me" then best buy is your place to go, sometimes

Rick Forest

Lots of parking selections can be slim at times staff is okay not a bad experience

Devin Arthur

Good electronics store. One of the only major retailers in town now, but has a huge selection of items. The store is always clean and well organised, and staff are there to help when needed. I like how you can order online and pickup in the store... very convenient.

Sudburydrone

Didn't get any decent help at all left store.

John Gibson

Workers used to seem to want to help. Now it is like they are avoiding you when you need their help. I was going to buy a few things from them but nobody was around so I went home and ordered online.

Michiru

It was amazing, so much fair prices.

Jay Peero

Very quick service when placing a reservation online for pickup

ZeNoChAsM PS5

best buy I don't hate you..but I went to best buy to get my computer repair from geek squad. I had to pay 220 for a hard drive replacement. I order it a week before Christmas they said could take 2-3 week.I receive a phone call first week off January and was told it hasn't been work on yet. I was told I would have to pay a addition fee if I wanted them to fix it. I said ok I waited this long, and so I can wait a bit longer. So I than Recieved my computer last week of January. When it arrived The worker didn't know how to do paper work. The paperwork was badly done they said they pulled out a sheet off paper and the cost would be over 750 dollar. They had to call a manager to tell them that the laptop was not an apple product so it cost 350. When it was all set and done I had to pay over 400 dollar for a simple HDD replacement. Also they told me that my old HDD was unusable but it work fine when I gave it in. The random blue screen once a week. they didn't give me back my sdd hardrive My old HDD was worth more than the 400 I payed. Lesson learned suffer the blue screen or do it your self.. I totally felt like they stole from me after this experience. Never going to geek squad again.

Shane Ghouralal

Good service. But could not find the item I needed to perform a hard drive data transfer and they did not have the basic SATA cable or the bracket for the hard drive.

Jacob Glover

expensive for what you are getting,the quality however is always great.

Jo Totten

I understand that it's a Saturday in DecemberI just wanted to get in and out of the store. Having somebody doing customer service right at the front entrance would have been handy and saved me a lot of time to find out that there was none in stock.

the kid

I give best buy a 0 for their weekly flyers.

Deborah Wulff

Great store,and good advice

Marko M

I was having difficulties obtaining a shipping label from the Geek Squad customer service phone line. I was on the phone multiple times a day trying to resolve the issue. Thankfully when I arrived to 1099 Marcus Drive, Erick from the Geek Squad and the other staff members Erin and Dayton were extremely helpful and understanding with my situation. They solved the issue with in a timely manner and left me with complete customer satisfaction. Thanks again to the individuals that helped me.

Brian Hedley

Always a great place to shop and excellent customer service.

The Cromwell Brothers

Eager to help

niraj savaliya

Its good place to have all electronic stuff with good qualities. I just bought JBL which has amazing sound and I like it so much.

Manuel López

I love the way they are managing all the Covid-19 situation. Safe and easy way to get all my gadgets. One of my favorite places in town.

Bill Goldston

Very helpful staff, but ended up getting a cable that isn't fast enough.

Lynne Riutta

Very good service every time!!

Craig Pakkala

This service at this location is phenomenal.

Gaylord Read

Good service but you can find more stuff at bestbuy.ca

Patel Mihir

I bought Skullcandy earpods and it's very amazing

eugeneman18

I loved it except I couldn't find the switch lite????

Nadeem Khan

Just ok

Corinne Remple

Over the past month, I have made several purchases at the Vernon store. And almost every time, I have had the good fortune to have Jake assist me with my purchases. From the first time - he was quick to offer help ...and he is helpful. Provides options and choice considerations. If he doesn’t know - he finds out. He is patient. And he knows his product. He helped me arrive at making a great decision- without being pushy. In my opinion- he is an excellent service provider. He’s the reason I’m giving this store - ⭐️⭐️⭐️⭐️⭐️

Andrew Bowering

Go see rob at the geek squad desk..he is helpful and really knows his stuff

Kris Young

Helpful staff and fair selection of products

Derrick Hill

It's like Amazon only in front of you

Douglas Ewen

Do people actually work here?

Anne Bruneau

Reasonable prices, not too busy

AnneMarie Robert

Fast friendly and knowledgeable service but girl at cash a bit saucy with me about my best buy card.

sheen thomson

great collection, but limited offers

Jenny Labrosse

Everyone is always so friendly and eager to help. So nice that they're not on commission based salaries... You don't feel pressured!

RDS Dhaul

Great service, know how to treat customer. Went here for my screen guard and employees were super friendly. You guys rock.

Vaegez Castonguay

It's good for electronic needs

A Dutka

Great

wendy rochon

Disappointing. Unless you actually find A geek in the department you r SOL in finding what you need. Most staff seem as illiterate as myself. Further more they carry very little assortments to choose from. Seems to be marketing towards a peticular age group.

Matt Sawler

None of the demos worked

Amadeus Maximus

Its ok

Courtney M

Greeter seemed very unmotivated and annoyed when we walked in. I was looking for something in particular and instead of walking me to where it might have been he says it's "by the back somewhere". It wasn't there and he finally walked back and asked if we still couldn't find it (still very annoyed) and proceeded to march usaround the entire store because even he didn't know where it was. Finally he found it, handed me the item without telling me a price, and walked off

Benjamin

Usually my go-to place to get computers, electronics, and such. Service can seem a bit shy at times, but is decent overall.

David Prud'Homme

Well staffed, and staff are helpful.

B.P. Ross

Checked online for laptop speakers and they website said that the store had a few pairs in stock. Went to the store and they had nothing...didn't even carry the product that I was looking for. I got the usual, ''This is a U.S store and you can try online and we'll bring it in for you.'' I've heard it all before and will NEVER shop at Best Buy again...should have left the store as a Future Shop, because at least then I received good service and products were in stock.

Delia Brereton

Quick website. Knowledgeable staff. Decent pricing.

David Barron

Your standard Best Buy. Ok selection. Very helpful staff makes it worth a visit and purchasing locally.

Jean Guy Paul

Large and easy to navigate

Asch Aurion

Staff quickly directed me to a section and were very friendly, they also held an item for me properly.

Dan Scott

It's a clean store, with spacious aisles, and they're doing a good job of promoting their higher-end merchandise such as 4K televisions and immersive audio experiences. The staff are quite helpful--I suspect to help stave off boredom, as I've never seen the place particularly busy--without being pushy. And their customer service is excellent: I've never had a problem with returns or exchanges.

Marlon Kowalski

They are ok, they took the effort to find what I needed, I went in when it was early and had way to many employees ask me if I needed help, I swear walked across the store and was asked by everyone in every dept, I was even asked on the way back to the till by the same person twice, I find it kinda amusing considering I work in law enforcement and knew I didn't look like a undesirable, but really :) Nothing wrong with being helpful, but how about wait a few minutes before asking if they need anything or until the person comes up to you for help. As for the store, decent layout, ok lighting parking is fine, but really I'm not joking about above.

Taylor Brosseau

Good service, but man, I've had some issues with the devices that have come out of this place.

Robert Groves

Good prices on electronics.

Lance Yorke

Bob and Brodie were very professional and proficient. Keep up the great work!

Michael Van Harten

Fairly wide array of reasonably priced items, pleasant staff. Missing some essentials, I couldn't buy an sata cable for an SSD

Todd Frawley

Often what's in stock on line can't be located at the store. I would call first.

ANNA VARGHESE

Awesome experience... Exclusive for electronic gadgets.. One of the best shop in Sydney, Nova Scotia

Jordon Hynes

Decent selection, staff is generally helpful. Movie section can be better organized.

Max Weir

They were very helpful.

Andrew Given

Great selection of electronics

kathy savage

Friendly staff and knowledgeable too

Chris Rowat

Most of the staff are super friendly and helpful but the guys at the cell phone counter are pretty hard to tolerate. I go to the Kelowna location when I need those services. This store is starting to need of an update, it feels run down and crowded but they've always got what I'm looking for so I keep coming back.

Rijin Raju

Awsome customer service, and great return policy.

Gary Lamarche

Unlike online shopping in case of a defective item it's the same day return.

Chris Vautour

Stood there for 20 mins and no one asked if I needed help! Try calling the store literally 9 times and NO ONE PICKED UP EVER! Worst customer service ever!

Laura Dennie

Bought a computer a few years back and got the geek squad protection plan. Now the time comes that the computer needs repairs and I’m told I have no coverage! I’ve invested hundreds of dollars in this “protection” just to be told I’m screwed in the end. DO NOT BUY FROM BEST BUY.

Stephen Sutton

The service is good but the selection is tiny. I rarely find what I want, such as good, moderately priced headphones.

Nathan Mac

Good experience. Staff were friendly and helped me quickly.

Adam Black

Staff is quite pushy. Trying to shove unnecessary and overpriced extended warranties down your throat. I avoid shopping here.

Casey Raymond

The store is full of practically anything and everything

Austin Flavio

Fast service the staff is quick and friendly! The store does a good job at keeping the goods in stock

Mitchell Sherratt

The Manager gave us a great discount on an old speaker system

Gta5Modder1738

Great store for a large selection of electronics and games also great deals on flatscreen TVs and other products

S

The layout is a little weird sometimes and finding someone to help isn't always easy but this location in general is kept clean and is a good place to find deals on technology and movies.

Jeter Hall

Helpful staff led me through the mobile phone options. Reasonable prices for printers.

Denis Caputo

Nice place to find your tech

Glenn Krszwda

Went inn to see about Bluetooth product ask one of staff members about it .he lie to me said no such thing if you don't know . Don't lie to me went to the source much better customer service

Alien Trike Squad AdamT

If I could rate this visit as minus one I would. I needed warranty on my wireless mouse that came with my wireless keyboard. Best Buy emailed me a copy of my receipt at time of purchase yet they couldn't find this info today. So I was told no warranty on my Logitech wireless mouse. I won't go back to Best Buy as they don't warranty that they sell. I've bought a lot of products here but never again!

Danielle St-Pierre

Went to best but to purchase a laptop. For some reason they don't hold very much stock so I had to order my laptop online to be shipped to my house. Even tho ordering from online, they only had 1 colour available of the 5 they supposedly offer. The original arrival date was to be August 4th but UPS doesn't deliver if you have a box number, so they kept it. I had to call UPS to give them a second location to deliver it too. I feel like best buy coulda told me it would be easier to have it shipped to their location and I can pick it up from there. The person who sold me the laptop also got my email wrong even tho I corrected it when I double checked. Had to call to get that sorted out, again, so I can get my tracking number. Thumbs down.

James Beckmann

If you're expecting customer service. Don't. Everytime I go into Best Buy Vernon there are very few if any staff members on the floor and more often than not they will walk right past and completely ignore you. Eff you best buy, I'll stick to shopping online.

Dennis Tackaberry

Went into store looking for specific product on sale. Found what I was looking for and a discount on the sale price.

Shaun Cameron

I have used Futureshop/Bestbuy over the years for many purchases. I go in knowing exactly what I want & if they have it in stock already. Everything from Appliances to car audio to video games, they have a little bit of everything, but not every brand/model. The few times I have had questions to ask, the employees have been able to answer my question, or inform me that they weren't sure about that specific product. The great thing is that I have had to return things in the past, either because they didn't meet my expectations, or I found cheaper elsewhere & I have never had a hassle. Very top notch. Also had an extended warranty on my iPod & they repaired it to my satisfaction.

SweetSugar Candi

Really helpful, knowledgeable staff. Visit was to exchange a damaged delivery item. No hassles.

Atonu Das Gupta

One of the best providers of office products & computer suppliers !!!

Chantelle Larin

Very Knowledgeable and I even showed him a selling point in screens.

Tom MacDonald

Made a major purchase there....very competitive and will price match with Amzzon

Ben Settimo

????

Mike Murphy

Very pushy sales people.

Amy-Rae Cuzzetto

They couldn't fix my laptop that was under warranty so I had to get a replacement one. They gave me a salesman in training who didn't know what he was doing and I had to tell him the same information literally 10 times. To top it off I had to pay almost as much money to replace the computer as I bought it for, EVEN THOUGH IT WAS UNDER WARRANTY. Not very happy, and never dealing with best buy again, what a figgin rip off.

Cave Lion

1 star review. I’m giving it a one because of the service I was given. I asked an associate for help in a department he was working in and he said sure and continued to text on his phone rather than help me. After his conversation when he helped me I had asked him the difference between two options and he said if i wanted he could bring up the specs but insisited it’s a waste of money. Then after googled the answers to very basic questions...

Robin HR

they never answer their phones so don't bother calling, guess the don't care about their customers

Mr Goku OSRS

Afternoon staff always huddled together conversating and get snarky when you ask them for help because apparently youre rude for interupting their convo. The one small Brunette that works cash is incredibly rude. Id put 0 stars if i could.

Michelle B

Assistant manager "Craig", is awesome, and was so very supportive as we dealt with some issues today with our cell phone. He is a big reason we will return to best buy in the future.

Tina Mcleod

Pricey..but great service

Kris Campbell

Was recently in to purchase a desktop computer. While the staff was incredibly eager, it was slightly irritating to be approached four times in roughly 5 minutes asking if I needed help. When I finally did speak with two separate employees, I did not have the greatest confidence that they actually knew what they were talking about. Eventually I just googled my questions and made my own informed purchase.

Joseph Hajek

Prebuilt Computer prices are way overpriced. Example: one had a 500g hard drive and the other had a terabyte all other specs were the same. price difference was 3 times the price of just buying a terabyte hard drive. Pricing is out of whack. price computers based on cost, you know better, shame on you.

DalJit Singh

excellent service

Haider Alsaeq

I went there yesterday and wanted to see if they have the chair I saw on their website. I didn't find it and was leaving when one of the guys working there approached me. I asked him about the chair and I can tell he doesn't have a clue about what I'm talking about. He said they don't have this chair in store because it is easy for people to steal it! I DID NOT KNOW THAT MANY PEOPLE GO TO SYDNEY BEST BUY TO STEAL CHAIRS!

Larry Lxw

quality, intelligent and friendly

I Love Kitties

was getting warranty work done to my computer, it had to be sent off, not a problem, but I asked them not to wipe clean my original setup when I bought the laptop, but sure enough they did,they apologized, I used to have no ads or pop ups, now its constant, and slowing it down drastically. I returned back to get my set up re installed, but still getting every add and pop up there is, they said there's no way of knowing what the original set up was... my $1500 laptop is now no better then my $300 laptop, thanks Geek Squad Sydney,

Ford Phone

vert friendly employees and very helpful prices for what I was looking for were s little high

Mohammad Aadil

The whole staff is awesome and very helpful.

Victor Dugyburger

High retail, only good when something is needed quick.

Angelo Holstein

Do not get a screen protector from geek squad. I got a screen protector done at geek squad and it was not the right one for my phone and I went back and told them that its the wrong screen protector and they said they will put a new one on but they didn't they just took the old one of and gave me my phone back with no screen protector on it and so i was so fed in the end i went back a 3rd time for a refund and finally a guy that actually cared took care of me and put the right one on. but it should not take them 3 times to put on a right screen protector when i told them what phone and they should check their work before it goes out to the customer.

Syl Brosseau

We purchased a TV from the store (in Sudbury, ON) on November 4th (paid over $1600). We paid for delivery and were told the TV would be delivered on November 5th. We waited all day for the TV... no delivery, no phone call, nothing. Tried calling the store, impossible to get through to the store. Spoke with online customer service. They cannot find the TV, they have no idea why it's not delivered, when it will be delivered, if it is even still in the store. Finally spoke with someone in customer service who will try to contact the manager of the store and have this person contact us... We've been waiting hours. Still nothing. This is essentially theft.

Tristan Therrien

Good customer service always offering help as soon as possible

Brent and Krista Tarini

Great service and helpful with picking the right laptop.

D Stewart

Went in to get a set of Bluetooth headphones for the gym . Tried a few sets( that is why we went there cause they let ya try them), found a set of Jabas. Really good sound and the price was right. The sales rep Michael was outstanding in the help he gave us. So helpful that I even bought the extra warrenty! Well worth the visit!

Shaun MacKinnon

They might not have the stock that they used to, but they are always helpful.

Simon Hardy

as with any Best Buy your best bet is to do your homework You can order online and deliver to the store.

parminder singh

Good staff nd great deals advice

Frank Papa

Only big electronic store left haha

Olga Minikh

Don’t know right products. Make customers return vs verifying in store.

Balagopal Asokan

Customer oriented service from the best sales team in town. Grab your gadget at the best price!

Justin Fawcett

Easy to get what I wanted. HOWEVER, what I bought didn't work from the start. Games wouldn't work properly if at all so finally decided to bring it to geek squad. DO NOT BUY the geek squad protection on anything. I paid for three years of geek squad protection but inside of a year I was informed by best buy employees and geek squad online that it's a manufacturer problem and I would have to deal with them. Here's the problem. Bestbuy sold me a protection plan that is good between 2019-2022. Having said that, they require you to deal with the manufacturer, in this case Microsoft, during the first year essentially RIPPING PEOPLE OFF of at least one year of service. I understand it's not an extended warranty and sometimes companies like microsoft require units to be serviced by them under their limited warranty. BUT, best buy is knowingly ripping people off and I know this because all of the employees I interacted with agreed with my claims. One tried to help me but in the Sudbury location management is lacking, at lest when I called. I encourage people to never buy geek squad protection and buy from Costco or direct from manufacturers because the return policies are way better. And when I went into the store a few minutes ago, I counted 11 employees and four customers including myself and nobody from the store asked me if I needed anything. They were to busy looking at their cell phones and even playing games on them. Again management was missing. Nothing against the people working here but it reflects poorly on management if this was how they were trained

akhil john

Have a good selectionof electronic products with some good deals

Maryann Wilhelm

Not once have they carried stock of the sales I was looking for. I’m wondering now if this is false advertising

J M

Quick in and out, way I like it

Jay Vora

Not bad place for electronics

Monique Kerr

It has everything and good service.

Jane Timmons

Staff are very helpful

Drake Peddie (drwhoboy1999)

Good place to get phones or laptops

Kate Bain

Staff is very knowledgeable and friendly, always eager to help you look for whatever you need

Heather Lueck

We showed up a few minutes AFTER closing time (thought it was 8pm) to grab a Go Pro that was on sale, and even though they were having a STAFF PARTY(!) one of the reps ran to grab it for us (along with a remote control truck). A+ for going way above and beyond, even on their social night!

WCT Fan Channel

There I was, standing in the Vernon Best Buy customer service lineup, Garmin GPS smartwatch in hand. The smell of new phones and gadgets meets my nostrils as I glance around the store. After a couple of minutes, It's my turn to speak to an employee. So unsure of what was about to happen, I stepped forward. "Hey, how can I help you?" The employee asked me. "Hi," I replied. "I bought this watch a couple of days ago and am hoping to return it for store credit." "Alright sounds good," The man said before turning toward the register, (no doubt to activate the pin pad.) "Don't get me wrong, I love the watch and it's really great, but the reason I got it was to communicate with my parents, and the watch didn't have the features I thought it would." "No worries." He replied, gesturing toward the pin pad. Then it hits me. "Wait, the money's going right back on my card?" "Yup." He answered simply. Strange. I thought to myself, last time I tried to return something here I only got store credit for it, and it was quite the hassle... He hasn't even opened up the box yet to make sure the watch is in there. -Which it was- Then he asks me for my signature on the pin pad. After I write it, he prints off a seconds receipt and hands it to me along with my original. "Wait," I asked, I can just spend the money on anything I want outside the store?" -235 bucks- "Yup, you could spend it all on McDonald's cheeseburgers if you want." His answer caught me off guard a little, which made me laugh. "Thanks, man, I'll see you around," I said before walking off. Anyway, the moral of the story is, I currently work in a customer service role at Splashdown water park and understand the importance of good customer service, and also understand how much of an impact customers' attitudes can have on your day. So It's only natural I write a positive review because that's what I know would make any day of mine. Thanks for taking the time to read! An Anonymous Tip.

Jeff Vincent

Very clean and well staffed store. I had no trouble finding what I needed and was out the door quickly. Lots of selection and displays for all kinds of technology for everyone.

angus cormack

It's a Best buy. So far the best place I've found for tech stuff in Sydney, but for most "nerd" gear (3d printer supplies) I'll probably be shopping online.

Neil MacCandless

Every thing electronic

Alexander Wood

Waited in line for snes, smooth process

dean pickup

new dash cam there love it

Ginette Poulin

Found what I was looking for right away without being asked if I needed help. Too few cashiers for the amount of customers.

Scotty Campbell

Found what I needed and a good price.

Jonathan MacDonald

Staff is exceptionally helpful, and the store is usually pretty clean. The only drawback is the pricing. While it's not as bad as the Source, I often find things cheaper online.

Marty Wills

Needed more staff working the customer service desk , 1 cashier 10 people in line ...4 staff members standing around discussing there work schedule ..?!?!

Joel Jacques

Great place to shop for technology

Jairie Laplante

Very good

Xetzly

Me & my family come here quite often , each time we get better service than the last and almost every time it has been with a handsome gentleman by the name of Kyle , very nice , efficient , and patient with how and what he does when helping customer's.

Braeden Killeen

Seems kinda dead, customer service is alright but they dont seem to care a whole lot.

Dale Davidson

Always great service especially when dealing with Andy

Jethro Bodine

Awesome

Sheldon Simon

Good

Louella Noble

Helpful staff large inventory and good prices

Harkamal Mettla

Good experience

Jared Strang

It really is... Dare I say it... the BEST BUY.

J S

PROS - The ability to try out the item you are looking for, before buying it - Staff, always someone able to assist you CONS - Stock. This is a HUGE factor. Out of the last ten trips I made the past two months, only three times did this store have the product I wanted in stock. They will not sell demo units. - Staff. Its great to have a lot of staff, but when you get asked if you need help every two minutes - it gets frustrating - Geek Squad. I would do a simple Google search on why the Geek Squad should never be trusted. They provided false information to my brother in law which would have cost him $80 when no actual new part on his laptop was required.

Lisa Patterson

The Geek Squad people at Best Buy in Vernon, bc Were very understanding and extremely helpful in getting my computer up and running again!! They even sent it to Ontario when it they realized I had deleted my whole Hard Drive! The patience and understanding they gave me was very much appreciated. Thank you so much to all the employees who didn't even so much as snicker at me when i told them what I did!! Amazing!!

Juhani Kivisto

The staff was more than helpful, going above and beyond to help make sure we got exactly what we needed

Julien Paul

There was this young Honduran woman who was very helpful with helping me choose a camera. She even gave me tips on editing software.. too bright to be making minimum wage in my opinion.

Ryan Manahan

Geek squad was rude and didn't answer my questions with much knowledge. I will never go back.

Connor Gudmundson

Great selection of technological items but a lot of the time they don't have things such as games or the flyer says something they do not have

Ross Ferguson

Left without my intended purchase after waiting 15 minutes in line for a cashier. The only open till was the Customer Service desk! Ridiculous. Went to Walmart across the parking lot and got the same HDMI cable for literally half the price.

Chad Bryden

Everything was sprinkles and rainbows regarding how the store would take care of my new appliance if anything happened and an appliance tech would be sent to my house. Out of the box it didn't work. Refused to honor warranty. Refused to send the tech they promised. Refused to replace item unless I paid extra for delivery. Manager told me it was all fixed up. IT WASN'T. NEVER SETTING FOOT IN HERE AGAIN. Feel dirty giving 1 star. Negative rating would be more accurate as this entire fiasco cost me a lot of money.

David Saari

Reasonable prices for anything to do with technology. Bring a friend!

Bill Boxall

Whenever I've been in the store physically, generally they're pretty good. The one star rating here is solely for their abysmal phone system. I wasted 15 minutes trying to talk to a human to no avail. I'm trying to talk to someone in order to save me from yet another wasted, unnecessary trip into Sydney. Looks like I wasted 15 minutes on the phone, and will need to risk wasting a trip into Sydney because I can't talk to a human.

Blaise Duff

Never an issue. Great Geek squad team always ready to help.

Chris St. Pierre

Only place in town to buy electronics.

Mohamad Alzahran

Best customer service ever. Staff are very friendly and helpful

Daniel Killam

I ordered from bestbuy because their order estimate said it could arrive as early as the next day which implies that they will be using 1 day shipping, which is conceivable for an $800 item. After ordering I waited a day and contacted a CSR to see where it was and all they could tell me is that it was not shipped and I couldn't cancel the order because it was too far along in their system. It took 2 more days to ship and the delivery date is 7 days out from the date of shipping... I could have ordered from Amazon and had it 7 days quicker and $30 cheaper. If bestbuy cant give me good customer service, prices or a quick delivery then why would I ever choose them over Amazon again? And now that I have told you their trick of giving you a quick shipping estimate to lure you in and then not allowing you to cancel once their lie has be exposed, why would you order from them either? This is a review of their online system no brick and mortar bestbuy in particular.

Supergirl Rules 80

Has everything you need

Les Jr

If you can dream it they've got it. You can always find the latest technology in electronics.

Willow Burton

The staff sold us a set of headphones insisting that they were multi-point. Took them home only to find out that they weren't. Tried to return them, they would only do an exchange because they were earbuds. We exchanged them for another set that the staff, once again, guaranteed were multi point. Big surprise, they weren't. Went to London Drugs and the staff were incredibly helpful, got us the right set immediately. Tried to return the second set that "Best" Buy sold us, NOT ear buds, and they were extraordinarily rude and wouldn't refund us. We had to fight to get store credit (like we want to go back there now?). Definitely wouldn't recommend, spend your money somewhere that appreciates it!

Dylan Ashton

You see the place from outside. It's large and imposing- typical of large technology stores. You enter and see a large swathe of stuff. There's a greeter, and you wonder why- it's nice, but feels unnecessary. In any case, you expect marked up prices typical of a store like this, and for the most part, that's what you get...but it's not atypical. There isn't anything blaringly wrong, and that's good enough for you.

Todd Vansantvoort

Staff helpful but they were out of stock of 2 of the 3 items I went in for.

Ms TaxiDrvr

Staff have always been good to me.

Lil McGill

Reasonable prices and good deals.

Kurty Buns (Buns)

It ain't no Future Shop. But it's a nice location, staff is helpful and knowledgable. Everything you need to enjoy an electronic store.

Denise Hill

Great customer service despite the store being extremely busy. It was easy to find what we were looking for.

王正煜

(Translated) The same price as Apple's official website (Original) 苹果官网一样的价格

kendal logtenberg

got my laptop here and caused me lots of problems, so i brought it back and now have a new one that work great but just tried to use my SD card reader and doesn't even work... so frustrated

Octodonorian

Went in to buy two graphics cards and psu. Was told we could not return once opened, so we said we would buy a warranty so that we could return the opened one if it was not compatible, and the associate said "that's a good idea, just try one out, and if it doesn't work, come back". Went home, and the psu was not compatible. Went back to the same Best Buy a few hours later, and we were told we could not return the opened product.

Alex Croskery

Well I attempted to purchase at a local store instead of from Amazon. Galaxy buds plus are on their site for 149 and 200 in your store. Your staff refused to price match because my item was only shipped by Amazon. You shoukd study this policy. If I am purchasing from Amazon and it gets to me in 1 or 2 days I don't care about who the certified seller is. I was merely attempting to give my local brick and morter some business but I am not going to pay an extra 50 dollars to do it. This has cost you my sale on these headphones and I don't think I will ever shop in a best buy again.

Evan

Love the store but there's some major need for organization, especially with the online order stuff. Ordered a dishwasher and they were to call when it arrived. A week passed so I called them. It arrived on the estimated date, they just didn't bother to call. I've had issues there before with them not finding my item(s) and no longer having stock. Good staff though.

Pat Giroux

The staff need more training on the proper way to help customers. Noone should wait 15 min with not a single word from a employee..

Karen McKinnon

I bought a tv recently and decided it was too big for my room. A hassle-free return. No questions asked. Just friendly guys unloading the old, and loading the new. I didn't even have to try to stuff the tv back in the box. I was told to just put the box in my car, put my tv in a blanket, and bring everything on back. Best Buy took care of the rest! Great service!

Ernie Claveau

They usually always what you want

D. Taylor

I'll start by saying the staff here is generally very good, if not excellent, and are willing to help while being fairly knowledgeable. The only real issue I've had at my local Best Buy is that the stock can run short/low somewhat regularly and the prices are a little higher than available elsewhere; but Price Matching is always an option and one I use most of the time when shopping here. I say shop comparatively online and get that price match to support the high quality employees that work at this local store.

Kathy L

Customer service here is awful

Abhi

Nice place to purchase electronics gadgets but some items are very expensive than other stores .

Marc Chretien

My favorite place to shop!

Sean O'Hare

Mixed experience. Sometimes I go and the staff is very helpful and knowledgeable. They help me find everything that I am looking for, help me compare different products, and make recommendations based on personal experience. This is great. The less than great came when I tried to return a failed usb stick. I had lost the receipt, had only used it two or three times before it became unreadable by any computer, Mac or PC. They wouldn't take it back. There is something to be said for companies like Walmart or Costco that will take back any of their products basically no questions asked. The sales associate wouldn't take it back, give a store credit, or exchange it, even though they had the identical ones still hanging on the shelves. A bit more compassion for the consumer would be nice.

Emily Andrews

The staff were helpful and polite.

Mike Honcho

Absolutely no privacy. I got told to leave. Can't a guy masturbate on a couch and not get hassled?

Brian Burton

Ok service. I went in for information and left frustrated as they were not able to help me with buying a new laptop

andrew kingsbury

Everything that I need in electronics the very best of service

Matthew Woods

The only downside to this place is getting the attention of the employees after you first enter... But once you do get assistance it's great.(assuming you even need assistance, 90% of the time I go to Best Buy I know precisely what I want and where it is)

Phil McGrory

Repair price on computer over double compaired to other places, even though we bought the computer there.

Annette Denk

After explaining what kind of computer I need they sold me the wrong one. The tech guy realized it did not have enough space. Then they needed to order me the computer I should have had ! After one week the new one came, and it still did not have the space required. I was too frustrated, they also messed up my old computer, sold me on the Geek Squad which is a rip off. Had to hire a separate IT guy to get this computer the way is should have been. I will never go back there. I wanted to cancel the Geek Squad account, they said no, I have to pay for one year !! Terrible service and customer support.

Crystal Seeker

Compare prices because time after time they are more expensive then The Source or Staples.

Srinivasa Krishnamurthy

Very pleasant experience buying a TV. The associates were very friendly and wished it very good deals

Charles Ross

Excellent selection, prices, and service. I needed to return a chromecast but I didn't have my receipt and I couldnt find the one they sent to my email. Also I don't carry my bestbuy card as they just look me up via phone number, anyway they were able to pull up my digital receipt on their computer and my refund was issued all in less than 5 minutes!

Alan

Great customer service, they went out of their way to help me and answered all my questions fluently. 10/10 would shop again. They've finally fixed their phone issues!

Jessica Drougel-Smith

Normally when it comes to buying tech I get very nervous because Im not fluent in it. I had Rob helping me find a laptop and he made the experience so easy and found me the right fit! Thank you Rob for all the knowledge and chill vibes!

Dominic Labonte

I get all my movies an electronic gadgets here

RYAN

Always TONS of staff, Never any customer service. I spend a good chunk of change at this store and ALWAYS have to hunt the help down. Looks like Amazon is becoming even more of a go-to!

Dex K

Amazing Boxing day deal! 99 for 5 Tb external hardrive!! Hurry up!!

Thomas Tiedemann

Was a quick shopping trip. Knew what I wanted, and they had it a the right price

Pattmyn

Prices might not be the best you can find, but the staff is top notch across the board.

Steve Marko

Prices are cheaper for similar products online. If you don’t need something right away check for different brands on Amazon. The store does price match +10%. So, be sure to take advantage of that if you can.

Joel Proulx

You can greet people without touching them...

KAREN GOUTHRO

Like this store but found the staff a little pushy.

Sarah P

Was assisted immediately and left shortly with exactly what I wanted. Great prices as well.

Ryan Robinson

I have never felt more unwanted from a store in my life. Went shopping for appliances for my home and got stared down by the manger as if I were some criminal, will be buying my new kitchen appliances else where.

David Eichler

Nerds paradise ish. Not totally up to date but close enough.

Mason Legere

Geek squad is God awful and told me my computers motherboard was broken so I ordered a new one and it turns out my gpu wasn't working. So now I have two motherboards...can't return it because I bought it online and they told me I can't return a non defective unit. The only real redeeming quality is that best buy is flexible with most returns

Daniel “OmegaDoom” Kostelecky

Great store, great staff, awesome experience. Recommended!

Vishvjit bhati

Electronic items are there at such big discount

Max Fortin

It has everything you'd want in electronics. But I personally don't enjoy shopping there. Almost feels sterile and weird. That's a personal thing though. It has everything you'd want and really good deals on tvs.

Curtis Halvorsen

Review edit: Best Buy has gotten much better and impressed me recently , service has been good , item stock decent, prices decent. Still do your research before buying employees not always around or the most knowledgeable

Breanna Davlut

it would be nice if they actually had someone pick up the phone.

Color Me Crazy

I bought my Belleville juicer here and I love the juicer. The cashier thought I already paid for it and was just buying batteries? Honestly could of just walked out with it if I wasn't such an honest person lol long days make us tired I get it. Each time I needed something I was pointed in the right direction so it was perfect for someone like me who likes to grab what I need and run out after forking over my hard earned money....it never gets less painful. If your someone who needs an employee to hold their hand to show them where something is well this place might not be for you. Very knowlageble so if you have a question dont worry it will be answered these employees know there stuff.

Al Bateman

Paid for a tv up front. They are to email you for pick up. Over 2 weeks has passed and there is no way to contact the store. I've tried the website phone and chat. After waiting in queue for over an hour to find they are completely useless. I'm going in for my refund tomorrow.

j bob

Great inventory & staff

Matt Simpson

It's probably the best place in Sudbury to get electronics

Basil Abraham

Best place for a good purchase...

D David Li

nice service

Alec MacDonald

Selection is bad, and the prices are worse. Order online.

Zachary Sarlo

Best place to buy electronics in town and great customer service

Craig S

Terrible service. No stock. Asked for 3 products. All out of stock.

Edgar J. Leblanc

The "Best Buy" Employees are not always the most honest people. When I called the store to inquire about certain items I wanted to purchase I was told that they had what I wanted in the store when in fact they didn't !!

Navneet kaur

I had a good deal for my laptop

Tracy J Leblond

Ok customer service when you find a store representative

TheTripleDeuce

They can't seem to work "email receipts", not overly knowledgeable a out the items they are selling

jason Spanish

Always good fast service and reliable prices. I bought my PC from here and I absolutely love it ! The computer runs smooth, the monitor is absolutely stunning 4K monitor! Webcam from Logitech is phenomenal for the price and the mic is very clean and crisp! 2 year warranty was super easy to register! Best Buy is a great trusted website and I’ll be a loyal customer to them! Especially at this location they are very friendly and fast and helpful during the times of COVID! The driver even went out of his way to make sure my delivery got to me early! What amazing customer service I am so pleased thank you!!!

NotMartha

Huge selection. Caring staff.

Glenn Gay

The customer service is great, and the selection os wonderful

Karla A.

Employees are polite and the store is clean and tidy. They helped me pick out a new laptop last Christmas and I'm very happy with the service and product

Crystal Denise Clear

Quick knowledgeable staff.

Doug Ivey

Everything you want or need from electrons to appliances.

Enchantress Pain

The worst Customer service in history!! We purchased a laptop that they did not pre install an active version of wins 10 on even though their website clearly states it does. Gave us a two hour run around before making a purchase another laptop for a higher value and having to wait a week before it will show up yet again..needless to say Extremely disappointed!

Judy Hussey

terrific service

James Dean

This feedback is to show some gratitude to Josh G., an employee with Best Buy, in Vernon, B.C., who went above and beyond to assist us in locating the correct dash cam and completing the transaction. Josh was friendly, approachable, and very knowledgeable on all things related to electronic devices in general, and dash cams in particular. We had an issue which required the store manager's approval, and Josh took the initiative to speak with the store manager and explain our situation. Although the rest of the staff at the Vernon store were not very understanding with our situation, Josh was the single bright light that compensated for their poor customer service, or lack thereof. Josh managed to resolve the issue and we left the store satisfied that we received the right product, but more importantly that our needs were addressed appropriately. While professional and respectful service is an expensive commodity during these uncertain times, Josh is a prime example of how important it is to still do the little things that go a long way in retail customer service.

K DX

Friendly and helpful staff. Had what elwe were looking for.

Kandoo Ooo

Needed to buy a new phone since mine was stolen. I really wanted a Google Pixel 3a. I tried buying a phone at Koodo but I couldn't get the Pixel. I was able to purchase the unlocked Pixel 3a at Best buy. They were busy at the time but the customer service was great and helpful. There was lots of parking close by. Highly recommend going to Best Buy if you're looking to buy a unlocked phone with no contract. So you're able to choose more freely what type of phone plan you want with out getting stuck in a plan. After shopping around I signed up with Lucky Mobile and have been happy with the services so far.

Tara Deveaux

Super friendly and helpful staff but had a hard time finding someone to help me at first. when I got help they went above and beyond ????

D Flewitt

Not the best buys but still pretty good.

mark naguib (eguy4)

The selection is okay. They don't carry more pricey items so those have to be ordered and delivered. The staff is knows a lot but they tend to hover over your shoulders and won't let you look around on your own.

Nitro Networks

Products ok lack of customer service everytime I visit

Ron MacLeod

Future Shop to me is so much akin to my experience at Target Stores. It is the blah of electronics. It is expensive! You will not get a deal ever. I wish I could say something more positive but is is a lame electronics store. I have made maybe five purchases since it opened. All items went back due to defects with the exception of one desktop. After one month it had issues. I had to pay $40.00 to have it shipped to Acer to replace the drive and it still has a problem. Reminded me of service in the 60's! So unless Future Shop makes some effort to to increase the quality of its products and prices I would give you a year in Sydney to lose more money and finally close. You really need to make some BIG changes to succeed. Hope you do of course and remain in our market. Meeting the competition's lowest prices does not cut it. A lineup at the returns desk does not cut it.

Avery Hogue

Not the most convenient location unless you plan to go to the movies or something after. RIP future shop.

Michael Connors

Price matching is unbeatable. Expect to wait a while for service and checkout

Lizette and Rock Fortin

Would not sell me a phone because they have a sale next week and holding on to their stock.

Christopher DeLongchamp

Large selection, clean. Many associates.

Darryl Penniston

I want to start by saying I've spent close to $6000 on the home theatre system for my upstairs living room at this Sudbury branch in a little over the past year. When it comes time to do my downstairs living room I'll be shopping elsewhere. I've had many issues with the customer service at this branch. I've wandered around the isles on more than a few occasions looking for a sales rep for help and the place was a ghost town. Only later would I find a gaggle of reps gathered in one area having what could only be described as social hour. When one was asked to help they acted as if I was asking the world of them. Once they dealt with my 1st question they started to walk away. I'm not kidding. This kid acted like I was keeping him from a hot date. Add to this the fact that anytime I've had to call this store nobody ever answers the phone. I can't count how many times I've spent more than a half hour trying to get through. Now I do want to mention that there is one exception to the atrocious service at this branch and that's Ryan (sorry Ryan I forget your last name). I think he's an asst manager or a department head or something along those lines. He sold me my stereo receiver. He was completely thorough and helpful. But I shouldn't have to drop nearly $1200 on a stereo receiver and speaker accessories to get good customer service. It should be the same when I go in for a $20 charger for my phone for Christ sakes. This store really needs to shape up or I'm sure I'm not the only customer they're going to lose. The only reason this review was given 2 stars instead of 1 is entirely because of the professional attitude and effort shown by Ryan. Best Buy Sudbury could use many more of you Ryan.

Donna Bishop

Excellent friendly staff!

Obie

What can I say. It's best buy. Big box electronics store. I like that I can reserve stuff online and then show up and grab it.

Roger Auge (SproutCo)

My favorite tech store by far

Kaitlyn

Fun fun games

Danielle Roy

Great bought my razer diamond back gaming mouse here

Patrick Vance

Tristan at this store was the best. They're all non commission so their only objective is to match you with the product that best fits your needs. Prices are industry standard and the variety is great.

beaton57

Could get what I was looking for staff.very helpful thought pleasant visit

Jeffery Bushnik

Pretty much the only game in town now, unless you count The Source.

ReinaBaby55

Went to this store on my birthday seen online there was a 55 inch tv for 299. On sale. And then one of the guys that works there says ohh were out. But come back Tom and ask for me cause I'm working 3-9 and I will help u get a t.v for that price or similar. So I went In the next day and the guy wasn't working. So I spoke with another guy and he said they had a t.v but there was only one left then told me and my mom to wait till he found it. 15 mins later he comes out and says he can't find it. Anyways a bunch more stuff happened. But if I wrote everything I would be here for an hour lol. Anyways moral of my story is they need to be more organized and know what one another is doing and know there inventory.. And shouldn't tell people something and then not stick to it. . They were very confused. As to what was going on..... I only ended up getting 50$ off. When the other t.v was 210$ off.....

Najam Ahmad

The associates work there have very low product knowledge.

Ripplay Ripples

I hate boxing day shopping. Too many people too little staff, tempers are high and stock is low. I was waiting for a Tv for 20 minutes. Now that seems bad but i wasn't running around looking for someone to help, they knew I was waiting and helped me out as soon as they were done with the other people waiting long before me. They didn't forget about me. Steve helped me and my mom get her a new TV, he was fast, easy to talk to and knew everything we asked. Tristan, this guy knows everything there is but more so he knows exactly what you need, if I know anyone needing anything I'll be sending them to Tristan. Lastly, Matt is the kind of guy that is able to make you laugh and forget that your shopping at such a hair pulling time. These guys took good care of us, there easy to deal with and I am comfortable coming back to this best buy time and time again. As well as sending anyone else I know who could use a hand.

Helen Rae

Went to purchase a Bluray player; the one I wanted was not in stock, and I was never approached for assistance. Better selection online....

Lance St. Louis

Always lots of help when looking for electronics and games. Friendly staff. Love going there.

An Nhu Cun

I visited best buy this evening for a new headphone. I am satisfied with the quality of the headphone, but not the service here. When I asked if I can return the headphone if it has any problems, the staff said it only can return when the box is not open yet ???? then I asked for a bag, he said they don't usually give bag, if I want a bag, I have to pay 50 cents. It's not much, but the main problem here is the staff bad attitude since the beginning, even I did nothing wrong with him. Really upset with this experience.

Mr MacIsaac

Most friendly staff of the Best Buys I have been to. There is always someone available for questions. We've made a number of large purchases from this location and could not have been happier I also purchased the Geek Squad monthly service for the previous 12 months but as an IT person, it didnt add much value for me. This is something the older generations could utilize. I did have a free installation for the TV I had purchased and the guys that did this were excellent. Mounting above the fireplace in older brick can be tricky but these guys were awesome.

Candace MacKillop

Horrible customer service! Rude! I would rather pay double the price then shop there ever again!

Harsimran Sidhu

Only best buy in sydney

Joshua Steeves (Little Garchomp)

Good prices but absolutely terrible online ordering and customer service, ordered a series x and were told we would be messaged when we were supposed to pick it up and after 6 days they finally got back to us but only to tell us the order was cancelled because we didn't come pick it up even though we never got a message from them.

Jonathan Admond

Great product selection and prompt customer service.

David Hawkins

Helpful staff, good range of products, I'll personally usually wait for a sale to buy my toys !

simivercity409 zach .cindric

staff are knowledgeable and professional the services and large quality of items are great

Lee Stead

The store has become a shadow of its former self. The sections are smaller, the camera selection is now nonexistent, and it feels empty and unappealing. No longer worth the trip! Failing grade for sure.

Ryan Campbell

Great buys and I got helped right away even though it was intensely busy today!

Savanna Reardon-Cannaday

Awful service. Twice I went in to try and buy a TV and a PS4, and twice I was completely ignored by the staff there. I would understand if it was busy, but there was no one there. I also tried to get an iPad there, but they refused to price match Costco even though they have a price match guarantee, and then they said they were accepting only cash because all the tills were down. I get that the tills aren’t their fault, but they could have mentioned that beforehand.

Gisele Harvey

A good place to go for a laptop and the young man that serve me was very good and the service was good

Lisa

Staff are useless..they scattered to avoid helping customers

Gustave “Gus” Moreau

Nice big store with some good service.

Jainam Patel

3.5 out of 5. Some limited varieties on laptops and some other specific items. Overall good collection. Nice and decent staff.

James Rideout

Y'know Best Buy Future Shop is good because they don't answer their phones due to Covid (Yeah try calling any Best Buy, you get told to go to their website) and have reduced hours in Nova Scotia even though we've only had max 6 cases in the last 6 months. Apparently Covid morphed so horribly that you can catch it through phones. Nothing available instore, ALL has to be ordered online. Terrible company. one star. Maybe Futureshop shouldn't of merged with Best Buy and fired 700+ employees in 2015. Best Buy itself is horrid. Before this 2015 merge I bought a overpriced Pc at Staples in 2013 because I thought it would be cheaper then Futureshop, turns out the Pc I bought didn't even have a Motherboard that could have video cards put in it and I paid over $800 for that pc in 2013 which is ALOT today let alone back in 2013. Oh but it gets better! In around 2015/2016 after having to buy another motherboard at Futureshop (SURPRISE that also had to be ordered online and took over a week to get!) which was $150 just so I could get video cards placed into my Pc I got a 750ti for around $150 at Staples then got the guy at Staples to put it in my Pc, (which I paid around $40 for him to do so), didn't place the card in correctly and a few months later my Pc wouldn't turn on, I took it to a Pc shop we used to have here in Reserve Mines called the Web Beach (Also a terrible store and no longer exists), they told me that the 750ti fell out of the slot it was placed in, which meant that the serviceguy at Staples half arsed it in and did a half job. So the guy at Webbeach placed the card back in and charged me nothing for it. (one of the only good things I could say about Web Beach). I wish there was a negative rating because aside from a few good guys at Geeksquad I couldn't rate this low enough!!!!!

Neil Stephen

It's your run of the mill bulk electronics store. Good in a pinch but I prefer dealing with specialists stores.

Alain Gauthier

Can't understand what most sales associate are saying. No English speaking ppl in the geek squad dep. They are very discriminating against real English people. Only east Indians working here in Sudbury and you can't understand what they are saying. I guess Amazon or an English speaking non discriminating store will get my money.

Shane Tabobondung

The check out person processed my order before I could ask for a email reciept and was rude when I asked her to process and said I would have to go to customer care...

Brandy Kroll

Lots of store reps willing to help with questions about their televisions.

Jenn Blanchet

Aweful service. There was no one at the cash when I was ready to purchase. I waited a good five minutes for someone to show up and tell me I had to wait longer so he could "set up" his cash. Then only to discover once I had paid and got in my car, that they had over charged me. Had to wait in line again! So aweful!

Ken P

Like going here for good deals on electronics

Michael Neville

Will only buy her great service & always have what u need

Daniel Mac Lennan

Just what you expect.

Elizabeth Patrick

Lyle manager excellent..knowledgeable...great experience.

Gary Roney

Staff is always helpful. Never try to upsell me. Location is great. Parking is also really good. Store is clean.

Carol Labelle

Good service and great people to deal with

Mary A

I like shopping there occasionally when I know what I need. I noticed yesterday that their stock is very low of most of the products... their prices are also too high compared to the same online. The store is always clean and the staff are nice. It has accessible doors and clean washrooms with handicapped ones. We got our screen protectors installed yesterday for the phones. They did good job with my I phone but my husband’s didn’t go that well and he had them redo it. There is a huge parking lot for the plaza and we most of the time find spots easily except for before Christmas as all other stores.

Amy Faubert

We only went in to look around and kill time before work. The staff is pretty involved and enthusiastic. We ended up purchasing an Alexa Echo and a group of staff chatted with us about the purchase telling us how fun they are and funny things to ask. They also let us know about the things it can control like lights and security cameras. I was very impressed to know how much they knew about the specific product I was buying and it helped me feel confident about my purchase knowing that so many of the employees knew and use it daily.

Lisa Eichler

I really like it here because they have so many deals. I've been looking for a better practice guitar and I found one here for a very decent price. Now I can sound better when practicing

brian sproul

Good store

J MacKinnon

Great service

Trist Binder

Pretty much the only place where I buy my electronics

Sharondipitys Canada

The staff is amazing. Products are the best ! Geek Squad service excellent.Thank you especially to Katherine, Jason and Angus.

Dan Cayen

Good selection helpful staff but not that knowledgeable

Anson MacMillan (Ants Mac)

Went in to purchase an Arlo security system. What a hassle. At first they had the one I wanted, then didn't. I chose another package and was told it was a particular price. Of course it wasn't, option 3 took 10 minutes to find. Service was terrible but the Arlo Pro wireless camera system rocks.

felicity

lots of games, dvds, and electronic stuff! It's fun to test the Nintendo Switches and stuff????

Pv Z

Went for buying a screen protector for my iphone 12 ,they charged me ₹57 plus ₹10 for installation of screen protector. Even then the proctector was placed in a ugly manner ,they tried twice to fix it but still was with air bubbles .

Delphine V Masilamani

Went to buy a cell phone...amazing boys at the mobile desk.

Jacob Smith

I LOVE VIDEO GAMES AND THIS PLACE IS JAM PACKED FULL OF THEM!!!!!!!!!!

Joel Rusk

Layout is a joke, management is a bigger joke. Who puts an express online order booth at the back of their business during Covid? Who hired the manager for that position too. Absolutely zero ability in customer retention, and no conversation skills. Will never go back, and I am a person who never complains as I keep expectations low. Even McDonald's knows that customer service is important.

Alfred Jonce

One where you can find all the gadgets. Employees are really helpful. I buy a tv from there.

Aniesa Tario

Pretty bad if you call 3 times (different days) and they don't pick up the phone. I bought a laptop from here and the sound doesn't work. Trying to figure out what to do and it would be nice if they picked up the phone.

Jessie Thomson

Despite not having the item I was looking for tonight, the two guys that went way above and beyond trying to help find the item get major kudos from me. They searched the entire store, in the back, online and within the stores system trying to find my item for me, and without attitude or making me feel as if I was a bother. Truly appreciated! The store was very clean, organized and had ample stock and staff throughout.

Paul MacDonald

Best place to get your electronics. I have bought a couple of computers, monitors, accessories, electronics, cell cases, camera lenses, hard drives and other things over the last couple years. They have the best prices in town. If they don't have what I need in store, orders placed online arrive in a few days. Best part is they now accept PayPal. The only problem is that when you go in the store, you are bombarded with staff overly eager to help you. Some people may like this, but I don't. I find it quite irritating.

Francine Ralph

Decent deals on TVs. We had a helpful employee pick out one that we are satisfied with.

Cloe Cardinal

Expensive and understocked! Went back multiple times to get Bluetooth headphones and was stuck picking out of what few they had left.

Kurt Gould

Buy

jasil khan

Best place to buy best things

Peter Townsend

Visited again today. Nothing but good to say about it's people, product. Thank you very much.

David Duffy

The staff thinks they know more than they do.

Doug “VA3TDG” B

I wish they had some competitors. Staff are not honest nor experts at anything trying to make a sale for the $$bonus$$ thats all.

Bobby MacLean

Lots of stick and selection

Pam Poulette

????

Manuel Gonzalez

Good place to buy. Good price and great service.

Brian mclean

bad store, I have been in a few best buys and I have never been treated as poorly as I have here, I have been in there and the last 4 times and have been ignored every time, once I have even been smiled at and then walked away from when I was ready to buy. and they didn’t even get called by a customer, they just walked away to go chat with another employee. If you want customer service don’t go to this store shop somewhere else.

Travis Johnson

Best buy. I need this store and so should you ????. Good layout and good help. Usually has whatever I'm looking for in electronics.

Julian Rickards

I've always had good service at Best Buy.

Alen Joe Francy

Good and economical

Greg Anonymous

Lots of tech

L. Paradis

the only person who paid any attention to me roaming the isles lost... looking for computer cord was the floor walker. shelves were empty...staff was scarce and my overall experience made me feel like creeped right out. first thought the guy hired to watch for shoplifters was a sexualy disturbed man ready to take me out in the parking lot and throw me into a windowless white van....please take care when hiring these guys and make them look and feel less desperate and creepy

Aaron Claus

A little bit empty, but sometimes expected for big stores in Sudbury.

ZeldaGamer XOXO

I have been having NON STOP issues with baby monitors for my little one... Today I went in for my FIFTH return. Not ONCE have they given me trouble, and have gone above and beyond to make it work. I honestly have to say, I have never seen this level of service in any other store. Keep it up Best Buy Sudbury! And thanks Lyle for making this stressed out mother feel at ease.

Anthony Burger

Black Friday sale, big lineup and the staff wasn't going fast enough to get hurt. Had 3 of 5 things I wanted.

richard moyle

Good products a little on the high end price point but if its electronic they more than likely got it or can order it

Greg Bradford

Don't shop here. The Manager of the store does not follow company policy for price matching. The item I wanted was in-stock online at another retailer and they said they couldn't price match because it was below cost. I called their head office and they advised that the Manager should have priced matched the item. I then had to order it online and then requested a price match over the phone without an issue.I will definitely avoid this specific store going forward and share my horrible experience with friends and family.

Ayden Pierre

Fantastic selection on all electronics. Customer service is good and friendly but not pushy like many other electronic stores. Employees are very willing to help there.

julie tremblay

Excellent service and products.

Roger Mongrain

Good and clean. Friendly and helpful personel.

Eric Malette

It's got a great selection of TVs but sadly a declining Blu Ray selection.

Jason Dixon Topaloff

Staff just seem to chat amongst each other and really don't try to help customers at all. Miss futureshop very much

iris shea

I made a couple of big purchases recently at Best Buy . I was looked after by Daniel Jason Hardy ,the service was second to none ! He was very knowledgeable about exactly what it was I was looking for. He gave me the stats on an assortment of products, that I may be interested in & was very helpful in finding me exactly what I wanted & needed . Very friendly & efficient as well . I would highly recommend others to buy their purchases there as well ! Happy customer here ! Great job guys

Louisa Szymanski

Friendly helpful staff. Also, prices are better than Staples imo.

Josh S

One of the better places to shop in town for tech supplies as they price-match the other stores. BUT the staff there generally don't know much about thier product. It's best to do research before shopping, as they will try to upsell you on everything.

Justin Lalande

I asked for help on a windows tablet and the guy was pretty knowledgable

Andrew T

Small location, small selection, horrible stock. It seems like this place is way over employeed. It seems like they're trying to put a small amount of everything in a small space, resulting in not much selection when looking for things.

Sylvain Labelle

Good place to buy tech but terrible service

Johnson Sathaseevan

It sells car security and audio but sends you to a local installer.

D H

Good prices on electronics. Great service

Shred Lemming

The staff is pretty friendly and helpful. Used this location to get a new cellphone while I was visiting family. The guy working the phone section really helped me get the best value plan/trade in/etc. One thing of note, their phone number didn't seem to work; whether dialing from the number on the website or Google search. My wife tried on her phone and my cousin tried from his local phone as well. Weird.

Stacey Creech

Bhreagh in customer service was amazing! She really went above and beyond to help us solve an issue with an appliance that arrived broken. We couldn't be more satisfied with our experience. Thank you so much for you help!

Jesse Doherty

Andy is a champ, went above and beyond

Carolyn S.

What a helpful staff! Was able to procure a new router.

Breeyn Burnett

Very friendly staff in the cell phone department

Mylene Thibeault

Nice and clean. Always a staff around to help you out. Good products with awesome prices.

Everyday Medic

Slightly pricey but decent service.

Pierre Tellier

High prices, not much help but a usually good place to find what you want. I preferred future shop when they were still around!

Garett Parisien

terrible store. has boxes of product on the shelf but when you go to checkout the product isn't in stock. was told i could order it but if i wanted to order the product i would not be there in the first place.

Peter Downie

I dropped in with my Apple MacBook Pro tonight after work hoping to get my ram changed out right away since I was working on a project and was hitting processing implications and freezing up. The service tech at the geek squad counter Brandon was awesome to deal with and fast. He helped and recommended what I needed and I am happy to get working on it again. Thanks Brandon. I am a happy customer.

Kamesh Patel

Great deals and electronics at very low price.

ambiguous1346

Called the store today 27 times and nobody picked up the phone. After I called Walmart and they answered the phone so it was easier to head over to Walmart and I'm not a fan of Walmart but they helped me out and I got a nice tv now

Samantha-rose Dupuis

Great customer service but the entrance and cash are very cpmfusing to us.

Ciril Baby

Solution for your technical stuff, and u can find all the latest electronic device

Lise Lanteigne

Amazi g staff very helpful

Shawn McLeod

It is nice to have a best buy in Sydney but they need to update the layout.

Morphodidius (morphodidius818)

Tried to call the store and no answer during covid they don't answer their phones. Can't return our broken monitor needed for work... The guys suggested : buy another one ... Don't do returns... This monitor was used twice

Ashley McCarthy

Always a line up, never stop here on your way to work or you'll be late

Elizabeth Desanti

Good service and products at reasonable pricing.

Linda Butler

Asked for help and got it..had to order some parts, but happy to be able to have the option! Always friendly, always helpful.

Robert Mac Kenzie

Very helpful...

Patrick K

I like tech and this place makes me feel at home. If only I could afford the stuff but one day one savings we will have it all

Tori Lanceleve

Considering I was wondering around with a PS4 no one asked if I needed help.

Michael Brown

Generally have whatever I'm looking for.

Jaspreet Kaur Sangha

Large beautiful store with awesome products. Cleanliness maintained, variety of products available.

Karen Peters

Very helpful. Great service.

Denise McSpadden

I've been to this BestBuy a few times and always had good customer service. A special mention goes to Maria. Maria was friendly, compassionate; she spoke to my husband and I without being condescending (unlike an employee at a different store we'd visited earlier- not a BestBuy), she answered all of our questions and concerns with appropriate detail, she demonstrated understanding of our needs and wants with regards to the products we wished to purchase and didn't pressure us. We were able to leave the store for a while to discuss our options and purposely sought out Maria when we were ready to make our purchases. Maria is an outstanding member of staff who deserves recognition for excellent customer service.

Alec Bedard

No real service, can’t find anyone half the time. Then stores wonder why amazon is winning.......

Marc Frappier

6 foot HDMI cord? 21$ 3x 6 foot HDMI cable on Amazon? 18$ This is basically the case with everything Best buy sells :( That or they never have what you're looking for in stock.

Ashley M

Staff is knowledgeable and very friendly. Can find any item there and get help with online purchasing. Price matching is great too! Amazing procedures during COVID times as well- always felt safe. Also, Lyle was a great help! Not bad on the eyes either ;)

Erik Lemieux

Staff are friendly, sometimes annoying but there just flopping their job

Olivier Wery

I to return an item, didn't take more than 5 minutes. Than I took a look at the headphones as I needed a pair. I had just started looking that an employee came up to me and asked me if he could help. He knew what he was talking about and didn't try to push me towards the more expensive model of headset, but told me exactly what I needed to know.

Abhay Bedi

Wish they had more in the store!

Steve R

I went in looking for a tablet hoping to buy local. The one I had in mind was missing from the display bracket but there were several in boxes locked up in the cabinet underneath. I looked around for help and no one around. No one approached me the 15 minutes I was there and there may have been 5 customers in the entire store. It was like a ghost town actually. I returned home and browsed tablets on line.

Mike Corrigan

Being a National Chain you will most likely find what you're looking for including the most popular tech products.

Grady Bonner

Great electronics friendly staff

Damien Schoengen

Selection was good and customer service was great

Kevin Yapps

During a pandemic, the Vernon franchise has made it impossible to call to speak to a customer service representative. I had to navigate through their phone system for 5 minutes only to get to a department that NEVER answers the phone. I tried accessing the "chat" format on their website. I was put in a queue (55th in line). You can be better, Best Buy!

Larry Meyers

Made a quick trip in for speakers since mine had died. I didn't need an expensive solution, just a temporary one, as I was looking to order a premium set. The team member I spoke to understood exactly what I needed, and didn't try to force me into buying an expensive set, but recommended 2-3 products in the range we were after. Great experience.

Charlotte McLellan

Lots of help in the store and very knowledgeable!

Anil Varghese

(Translated) Poli poli (Original) Poli poli

Andre Maillet

Very knowledgeable staff in regards to tech. Many lack in social skills however. Product=very good. Customer service=more training needed

Marie-Louise Kelday

Knowledgeable and helpful! Staff was able to answer my queries!

Jennifer Naprstek

The cashier was just wonderful so sweet and helpful, where this fell short was I couldn't find an associate on the floor for assistance so I went upto the service counter. The associate didn't know so he took out his phone to look it up. I told him I already looked it up and couldn't get a straight answer. He response was then to put down his phone and say 'Yeah that seems right' not at all answering my question and then turned back to his computer without another word.

Cheryl Denny

Great service

Liz Ducharme

Staff was excellent, very friendly not pushy

David H

They display items even though they are out of stock. Very deceiving.

Rui Wang

Their price is higher than Amazon foe the same product. Service is also not friendly.

Cameron O'Brien

Very friendly staff that are more than happy to help you

Tim Butler

Good service at Geek Squad

JIm Gillis

ok

tiju thomas

Nice place those who look for an electronic shopping.

John B

Overall decent shopping experience

Jessie Saint Jean

Me and my Fiancee went in to purchase a PS4 VR and wanted to make sure that they would honor their return policy for the gaming accessory because we were unsure whether the VR headset would fit over my Fiancees glasses. We were told that they would not take it back as a return if it was open, when their website says that they will take back open gaming accessories in the return policies. We then asked if they maybe had a set that we could see if his glasses would fit behind and were told no. The staff here absolutely did not try to help us in this situation at all. Its ridiculous that this store would go completely against the return policy that their website states. Very glad I did not go by the website and purchase the VR to have it not fit and be unable to return it.

Gordon Woodill

Great service and very knowledgeable staff.

Brenda Best

Excellent service, clerk was very helpful

John Jobes

Helpful advice

Mark Nearing

Same as most bestbuys. Huge selection online, small inventory in store.

David Mete

Looked at 4 products, none of them priced. Looked for headphones and found them in 3 different aisles... Not the ones I was looking for... But maybe there was a fifth location.

Andre Thewhite

I wanted to give 5 stars but everytime I go there they do not have cash. Yep actually money. And I had gone on boxing day out of boredom , picked up an ecobee3 and some sensors which was one of those they have to get at the back with the empty box which they had tons on the shelf. So I waited a long time in line for a long time. When I got to the cash I had to wait again (no cash. They literally have no ???? and only accept debit or credit as they can't give you change lol) then I was told they do not even have the ecobee 3 in stock. What a joke. Or the people working there will not want to look in the back for stock even if there is stock in the back or no boxes on the floor (this is on a normal day with very little customers around). So its either one or the other lol. I am giving at least 3 stars because the store itself is clean and I usually reserve to pick up in store thru the website when you can.

Liz Wangari

Good for shopping

Judah Catanus

whush

Robert MacKenzie

Excellent Service !!

Albin kunnumpurath

Good place for all electronics

Joyce Tunoi

I bought a Danby portable conditioner online no one mentioned it was an open box and missing an hose pipe. Felt cheated by a store that I had trust in them. My order number was 916115035....

AJ Laflamme

Customer service is amazing at this store!! Everyone is friendly, knowledgable and helpful. They really do their best to ensure a positive customer experience. Had an issue with a TV just outside of the return period and because the store knows that the manufacturer is difficult to deal with, they said they would handle it in-store to make my life easier.