Reviews of OPTOPLUS - Sherbrooke - Centre D’Optométrie de L’Estrie (Optics Shop)

Sebastien Bolduc

I was not impressed with my appointment I made for an exam. Everything is rushed to make a quick dollar. I was rushed through my appointment so quickly that the secretary nor the optometrist took the time to update my medications within my file. I also informed the secretary when I made the appointment that I needed the eye dealation test to be performed. No such test was performed nor schedule to be performed at my appointment I had today. The most important test was the eye dealation one, not vision test. I also didn't like that they wanted to take a picture of my RAMQ medical insurance card to keep in their system. My RAMQ card, and it's number, is private information. Someone my age are not covered by the RAMQ for an optometrist visit. Them having that information actually leaves room for fraud to be committed on their end by charging the RAMQ for services not rendered. I'm not saying they're doing this, committing fraud, but it leaves room for it to happen. And what happens if their system gets hacked and all that private information is stolen? They claimed they want a picture of people's medical insurance card because sometimes the RAMQ will partially pay for some emergency services. I still don't understand why they need to have that picture and information? Even the hospital doesn't keep a picture of our RAMQ insurance card. When there is an emergency people bring their RAMQ card with them to the hospital. Optoplus better hope nobody hacks their system one day and robs all of their clients RAMQ ID. The appointment I scheduled was not respected, what I initially went there to have done. Second, it's not my fault if the optometrist was too rushed to update the list of medications I take since last seeing me for a few years. It's not professional nor responsible as a licensed professional. But if you're a patient that spends a lot of money on glasses, etc every year they probably give you the red carpet treatment. The optometrist that I have at this clinic ONLY seems to do eye exams, nothing else. If you have any problems she'll just send you somewhere to see a specialist. I always had the impression that she fakes it until she makes it. In other words, she knows enough to hold down her job. I never got the impression that she was good or passionate about it. What happened today is my fault because I had a bad feeling returning back to this place. I should have listened to my instincts. They know how to take your money, they just don't want to earn your money.

Julien Lecours-Cyr

(Translated) best service in town! (Original) meilleur service en ville!

Mathieu Landry

(Translated) Impeccable service, welcoming staff and a very clean environment. Can't wait to go back to buy me my next pair :)! (Original) Service impeccable, personnel accueillant et environnement très propre. Déjà hâte d'y retourner pour m'acheter ma prochaine paire :) !

Melyna Plante

(Translated) Myself and several members of my family have been going to OptoPlus for several years now. We have always been satisfied with the quality of service. Staff available, attentive to our needs and very pleasant. Thank you for everything! (Original) Moi-même ainsi que plusieurs membres de ma famille allons chez OptoPlus depuis plusieurs années déjà. Nous avons toujours été satisfait de la qualité du service. Personnel disponible, à l'écoute de nos besoins et très agréable. Merci pour tout!

Matthieu Côté

(Translated) Highly recommended, great team! (Original) Très recommandé, super équipe!

Jean-Pierre Brouillard

(Translated) Pleasant atmosphere and very good service. (Original) Atmosphère agréable et très bon service .

Emanuelle Gariépy

(Translated) Very good service! I love my pair of glasses (Original) Très bon service! J'adore ma paire de lunette

Kevin Provencher

(Translated) Great service!! very nice and dynamic staff. (Original) Super service!! personnels très gentil et dynamiques.

Stéphanie Boucher

(Translated) Superb experience every time! Very professional and courteous service. The team helps each other to take good care of customers and I always follow up closely on my appointments and the products I order, by email and phone. Great digital support too, I can prepare my appointment by email! The Covid security and protection measures are very well applied. (Original) Superbe expérience à chaque fois! Service très professionnel et courtois. L'équipe s'entraide pour très bien s'occuper des clients et j'ai toujours un suivi assidu sur mes rendez-vous et les produits que je commande, par courriel et téléphone. Super soutien numérique aussi, je peux préparer mon rendez-vous par courriel! Les mesures de sécurité et protection Covid sont très bien appliquées.

Genevieve Barabe

(Translated) The best optometrist service I have had in a long time. We are in good hands from entry to exit. Professional examination by Dr. Julie Vanasse, she listened to me and gave me clear explanations. I also had, by the optician Maude Benoit, an impeccable adjustment of my old glasses. I highly recommend them! (Original) Le meilleur service d'optométriste que j'ai eu depuis longtemps. On est entre de bonnes mains de l'entrée jusqu'à la sortie. Examen professionnel par Dre Julie Vanasse, elle était à mon écoute et me donnait des explications claires. J'ai également eu, par l'opticienne Maude Benoit, un ajustement impeccable de mes vieilles lunettes. Je les recommande chaudement !

Mark Falardeau

Phone hangs up when you dial, no message nothing.

Brigitte Bourque

(Translated) Very good service, nice choice of frames, the staff listened to our needs. my partner was more than satisfied. (Original) Très bon service , beau choix de montures ,le personnel sont à l écoutes de nos besoins .mon conjoint a été plus que satisfait.

Sarah-Yan Soucy

(Translated) Amazing service! The employees are smiling and respectful and there is a large selection of glasses! I recommend x 1000! :) (Original) Service incroyable! Les employés sont souriants et respectueux et il y a un grand choix de lunettes! Je recommande x 1000! :)

Sandra Favreau

(Translated) Excellent service, professional team. Comprehensive and very well explained eye exam. Very nice choice of trendy glasses! Possibility to test contact lenses before ordering. Explanation of mailing rebates and current rebates. Attentive eyeglass adjustment service. The best place in town! (Original) Excellent service, équipe professionnelle. Examen de vue complet et très bien expliqué. Très beau choix de lunettes tendances! Possibilité d’essai les verres de contact avant de commander. Explication des remises postales et rabais en cours. Service d’ajustement des lunettes à l’écoute. La meilleure place en ville!

Laurence Lessard

(Translated) Service really blah! I went to change my glasses and waited two and a half hours there. In addition, the saleswoman had told me that the wait was about an hour and after an hour and a half, when I try to approach her for an explanation, I am completely ignored. Also, the saleswomen talk to each other all the time about their life and laugh loudly, it's very disturbing. In short, after tonight, I intend to change optometry salon. (Original) Service vraiment bof! Je suis allée faire changer mes verres de lunettes et j'ai attendu deux heures et demi là bas. De plus, la vendeuse m'avait précisé que l'attente était d'environ une heure et après une heure et demie, quand je tente de l'aborder pour avoir des explications, je me fais ignorer complètement. Aussi, les vendeuses parlent tout le temps entre elles de leur vie et rient fort, c'est très dérangeant. Bref, après ce soir, je compte bien changer de salon d'optométrie.

sanserodv tameu

(Translated) Nothing to say, good cheap glasses (Original) Rien a redire, bonnes lunettes pas cher

Viviane Arpin

(Translated) Excellent service. The staff is professional and attentive. The products are of good quality and prices are competitive. (Original) Excellent service. Le personnel est professionnel et attentionné. Les produits sont de bonne qualité et les prix sont compétitifs.

C. Land

(Translated) On June 11, I have an appointment with Dr. Lacombe for the visual examination. Correct encounter. By cons, very disappointing meeting thereafter with the optician. Expeditious, look forward to moving on to the next customer ... error in the bill .... in short a service without attention. A month later, on July 9, I was still waiting for my new glasses, no answer. So I go there to let me know that my order had not been sent since June 11 ......? I am disappointed and manifest it. No excuses from them! I listen to my complaints, just saying that you could send my order the next day. In beautiful rifle, I asked for my prescription and a refund of the deposit. FIRST AND LAST VISIT TO THIS PLACE. (Original) Le 11 juin, j'ai un rendez-vous avec le Dr. Lacombe pour l'examen visuel. Rencontre correcte. Par contre, rencontre très décevante par la suite avec l'opticien. Expéditif, hâte de passer au prochain client... erreur dans la facture....bref une service sans attention. Un mois plus tard, le 9 juillet j'attendais toujours mes nouveaux verres, pas de réponse. Je me rend donc sur place pour me faire dire que ma commande n'avait pas encore été envoyée et ce depuis le 11 juin ......? Je suis déçue et le manifeste. Aucune excuse de leur part! On écoute mes doléances, en me disant simplement qu’on pouvait envoyer ma commande le lendemain. En beau fusil, j'ai demandé ma prescription et un remboursement du dépôt. PREMIÈRE ET DERNIÈRE VISITE À CET ENDROIT.

johanne ménard

(Translated) Thank you to dre gaboury for her great availability to receive me within 15 minutes of my call to her nice Louise she knew how to prescribe the right antibiotics after the first drop almost resolved problem (Original) Merci à dre gaboury pour sa grande disponibilité à me recevoir dans les 15min de mon appel auprès de sa gentille Louise elle a su me prescrire les bons antibiotiques après première goutte problème presque résorbé

Virginie Couture

(Translated) Very nice experience. Nice choice of frames. Dr Josiane Rancourt is very professional. I recommend for the whole family. (Original) Très belle expérience. Beau choix de montures. Dre Josiane Rancourt est très professionnelle. Je recommande pour toute la famille.

Philippe Lemieux

(Translated) Excellent service for me and my children (3 and 7 years old!) We have consulted dre Lacombe the children we love! Excellent help to choose our glasses afterwards! I strongly recommend them (Original) Excellent service pour moi et mes enfants (3 et 7 ans ! ) nous avons consulter dre Lacombe les enfants l'on adorer ! Excellent coup de pouce pour choisir nos lunettes par la suite ! Je les conseille fortement

Riel Boisvert

(Translated) Warm welcome, family atmosphere, more than candy! (Original) Accueil chaleureux, ambiance familiale, plus que du bonbon!

Marie-eve Lapierre

(Translated) Great experience at Optoplus! Fast, quality service. The staff are attentive and in a good mood! One of the best customer service I have had. Thanks again Optoplus! (Original) Super expérience chez Optoplus! Un service rapide et de qualité. Le personnel est à l'écoute et de bonne humeur! Un des meilleurs services à la clientèle que j'ai eu. Merci encore Optoplus!

Rémy Lemire

(Translated) Very good quality service! (Original) Très bon service de qualité !

Joany Maheu

(Translated) Excellent service! Everyone is courteous and a great help! (Original) Excellent service! Tout le monde est courtois et d'une grande aide!

pocket chuck

(Translated) I love my lounettes! Thank you Mathieu! : D (Original) j'adore mes lounettes! Merci Mathieu! :D

Zo Ne

(Translated) Excellent service, helpful and courteous staff. I recommend without hesitation! (Original) Excellent service, personnel disponible et courtois. Je recommande sans hésiter!

Juan Godoy

(Translated) A month and a half to receive my glasses, lack of follow-up to inform the client, disappointed ... (Original) Un mois et demi pour recevoir ma lunette, manque de suivi pour informé le client, déçu...

Kimberly Orantes

(Translated) Very good service !! Advised by many members of my family and friends. I brought my grandfather there the other time, he said he liked the accuracy of the optometrist and the patience the staff had for him, which is rare in other places. Thank you so much !! (Original) Très bon service !! Conseillé par plusieurs membres de ma famille et amis. J’y ai amené mon grand-père l’autre fois, il a dit qu’il aimait la précision de l’optométrice et la patience que le personnel a eu envers lui, ce qui est rare dans d’autres endroit. Merci beaucoup !!

Patricia Vaillancourt

(Translated) Excellent service! Courteous and competent staff. I received my new glasses super quickly. In addition, benefit from a wide choice of magnificent frames. (Original) Excellent service ! Personnel courtois et compétent. J'ai reçu mes nouvelles lunettes super rapidement. En plus, de bénéficier d'un vaste choix de magnifiques montures.

Olivier Trottier

(Translated) The service is sublime! Josiane Rancourt is doing a nickel job! (Original) Le service est sublime! Josiane Rancourt fais un travaille nickel!

Laurence Vézina

(Translated) I love the quality of service and the professionalism of the team. I now live in Quebec and I continue to travel to Sherbrooke despite everything! When I have a good experience, I remain a client for a long time. Thank you the Optoplus team. Laurence Vezina (Original) J'adore la qualité du service et le professionnalisme de l'équipe. Je demeure maintenant à Québec et je continues de faire la route jusqu'à Sherbrooke malgré tout! Quand j'ai une bonne expérience, je reste cliente longtemps. Merci l'équipe d'Optoplus. Laurence Vézina

Francois Jean-Jean

(Translated) Exceptional service from an employee. But Mélissa and Dr Robillard who took care of us afterwards are really excellent. Julien Berthiaume is also very nice. Unfortunately due to the incompetence and the lack of professionalism of a receptionist I would no longer go to this place. (Original) Service à l'acceuil exécrable de la part d'un employé. Mais Mélissa et le Dr Robillard qui se sont occupé de nous après sont vraiment excellentes . Julien Berthiaume est aussi très gentil. Malheureusement à cause de l'incompétance et du manque de professionalisme d'un réceptioniste je n'irais plus a cette place.

Jessica Bibeau

(Translated) Excellent service! I highly recommend. (Original) Excellent service ! Je recommande fortement.

Myrka Simoeau

(Translated) The employees are really great and make us feel at ease! (Original) Les employés sont vraiment géniaux et nous font sentir à l'aise!

Jonathan Ethier

(Translated) Very good service, the team is competent and they have a lot of products available and good advice. (Original) Très bon service, l'équipe est compétente et ils ont beaucoup de produits disponible et de bons conseils.

Francois Bourgault

(Translated) My eye itched and after spending 8 hours in the emergency room, I returned home. I called a dozen optometrists to have my eye evaluated as soon as possible. Optoplus were the only ones who could take 15 minutes for me between two appointments. Impeccable customer service ???? (Original) Mon oeil me démangeait et après avoir passé 8h à l'urgence, je suis retourné à la maison. J'ai appelé une douzaine d'optométristes pour faire évaluet mon oeil le plus tôt possible. Optoplus ont été les seuls à pouvoir prendre un 15minutes pour moi entre 2 rendez-vous. Service à la clientèle impeccable ????

Nicolas Paquette

(Translated) Excellent service, great variety of sunglasses and a thorough eye exam, I recommend! (Original) Excellent service, grande variété de solaires et un examen de la vue approfondie, je recommande!

Camille Dufort Rouleau

(Translated) Always impeccable service! The employees are professional, attentive and always smiling! There is a large choice of glasses and always someone to accompany us in our choice! (Original) Service toujours impeccable! Les employés sont professionnels, à l'écoute et toujours souriants! Il y a un grand choix de lunettes et toujours quelqu'un pour nous accompagner dans notre choix!

Marie Dionne

(Translated) Excellent service especially from Vicky Gaboury! (Original) Excellent service surtout de Vicky Gaboury!