Reviews of Greiche & Scaff Sherbrooke - Carrefour de l'Estrie (Optics Shop)

Sonia Daigle (Design)

(Translated) We were delighted with the impeccable and professional service from Natasha. Thank you for your precious help ???? Sylvain and Sonia (Original) Nous avons été enchantés par le service impeccable et professionnel de Natasha. Merci pour ton aide précieuse ???? Sylvain et Sonia

Noémie Lemieux

(Translated) I had an appointment and when I arrived all the employees were busy. So I sat in the waiting room and no one came to see me. Deeply disappointed with the customer service. (Original) J'avais un rendez-vous et lors de mon arrivé tous les employés étaient occupés. Je me suis donc assise dans la salle d'attente et personne n'est venu me voir. Profondément déçue du service à la clientèle.

J. B.

(Translated) Super friendly attendant fixed my favorite pair of sunglasses <3 (Original) Préposée super sympathique a réparé ma paire de lunettes de soleil préférée <3

Mikaël Lavoie

(Translated) I put 1 star because I can't put 0, very very bad service, stupid as her feet, one of the employees makes me feel extremely bad for leaving me my prescription to go and see the frames elsewhere, on the pretext that they have needs to make money. Plus, the optometrist was 30 minutes late. I understand the business point of view, but if I don't like frames I can look elsewhere, that's my right, especially when I paid for an exam 3 times as much as elsewhere. Arogance, bad service, exorbitant price, I STRONGLY ADVISE EVERYONE (Original) Je met 1 étoile parce que je peux pas en mettre 0, très très mauvais service, bête comme ses pieds, une des employés me fait sentir extrêmement mal de me laisser ma prescription pour aller voir les montures ailleurs, sous prétexte qu’ils ont besoins de faire de l’argent. En plus que l’optométriste était en retard de 30 minutes. Je comprends le point de vue business mais si je n’aime pas les montures je peux aller voir ailleurs c’est mon droit, surtout quand j’ai payé un examen 3 fois plus cher qu’ailleurs. Arogance, mauvais service, prix exorbitant, JE DÉCONSEILLE FORTEMENT À TOUT LE MONDE

Chantal Henley

(Translated) Excellent service without pressure selling. Custom fit and frame. Best price for the purchase of 2 frames and lenses for 2 people. (Original) Excellent service sans vente à pression. Ajustement et monture personnalisés. Meilleur prix pour achat de 2 montures et verres pour 2 personnes.

Martin Chartrand

(Translated) Optometrist very professional and very nice technicians. It would have been a beautiful experience. Prices are competitive. (Original) Optométriste très professionnel et ainsi que les techniciennes très gentilles. Se fût une belle expérience. Les prix sont compétitif.

Priscille Bernard

(Translated) Super service as much of the review as the side of the sale! They made sure it was perfect and I appreciate it. (Original) Super service autant de l'examen que du côté de la vente! Il se sont bien assuré que c'était parfait et j'apprécie.

Daniel DeRome

(Translated) Glasses and lenses of very poor quality vs the price paid! I had to repeat treatments on lenses twice and changed three times frames that broke my hands! Purchase February 2017, $ 950 and I just got usable glasses, November 2017. I used all that time pharmacy glasses! Next time it will be at Costco !!! (Original) Lunettes et lentilles de très mauvaise qualité vs le prix payé! J'ai du refaire les traitements sur lentilles à deux reprises et changé trois fois des montures qui me cassaient dans les mains! Achat février 2017, 950$ et je viens d'avoir des lunettes utilisable, novembre 2017. J'ai utilisé tout ce temps des lunettes de pharmacie! Prochaine fois ce sera chez Costco !!!

Félix Vézina

(Translated) glasses fell to the ground and broke in the center. This is not normal after paying $ 300 for glasses. I strongly advise against Go to another, the prices are better. (Original) lunettes sont tombées au sol et ont cassées au centre. Ceci n’est pas normal après avoir payé 300$ pour des lunettes. Je déconseille fortement. Allez chez un autre, les prix sont meilleurs.

Martin Tremblay (Marxx)

(Translated) No service (Original) Aucun service

Harold Laporte

excellent Service

Cynthia Ars

(Translated) I had an eye exam at Carrefour Greiche and Scaff. It was fine, professional and everything. I would give them a 5/5. But when I asked for my prescription, it really seemed in the face of the lady that it did not please her to give it to me. A smile is not too much I think. (Original) J'ai eu un examen de la vue au Greiche and Scaff du Carrefour. C'était bien correct, professionnel et tout. Ça, je leur donnerais un 5/5. Mais quand j'ai demandé à avoir ma prescription, ça paraissait vraiment beaucoup dans la face de la dame que ça ne lui faisait pas plaisir de me la donner. Un sourire, c'est pas trop demandé je crois.

Stephane Hervouet

(Translated) no answering machine never available I do not recommend (Original) pas de repondeur jamais diponible je ne recomande pas

Denis Pleau

(Translated) Good service, competitive prices for 2 pairs! I recommend. (Original) Bon service, prix compétitifs pour 2 paires! Je recommande.

Sophie Carneiro Esteves

(Translated) Superb service! (Original) Superbe service !

Ghyslain Veilleux

(Translated) Very good customer service. I recommend, competitive prices ... (Original) Très bon service client. Je recommande, prix compétitifs...

Tanya O'Reilly

0/5 TERRIBLE SERVICE WITH A TRULY TERRIBLE ATTITUDE. As soon as i arrived at 5 pm on A thursday, i expressed that i was looking for new glasses with a prescription, the receptionist said the person who does the measurements without be there for a couple of days so i wouldnt be able to buy it today. Then what is the point of being open after othe rpeople work hours to not be able to sell anything and waste peoples time?? As a poor student, i didnt have a lot of money for lenses. But the receptionist clearly didnt care or have time to waste on me (even if the store was empty...) and tried to force me to go with the expensive kinds without bothering to check for different prices or discussing it, even after i told her i was a struggling student. She had nothiNG BUT attitude and no explanation with each answer to my questions. She also just let her daughter or family member roam around the store with her earphones in without even being more polite than her mother. This store needs a reality check becausE if they have a deal with a university for students, then maybe accomodate and try to emphasize with THESE students coming in with a lower budget instead of treating me like garbage with no help whatsoever. GO TO COSTCO, COST ME 1/3 OF THE PRICE WITH BETTER CUSTOMER SERVICE.

guylaine bouchard

(Translated) Second time doing business with Greiche & Scaff and twice as disappointing. Clerk who doesn't understand when asked for basic stuff. (Original) Deuxième fois que je fais affaire avec Greiche & Scaff et deux fois tout aussi décevant. Commis qui ne comprend pas quand on lui demande des trucs de base.

Louis Bernard

(Translated) Good service, opening hours are not always compatible with our schedule, but good (Original) Bon service, les heures d'ouverture ne sont pas toujours compatibles avec notre horaire, mais bon

Yannick Tendon

Poor customer service. Would definitely not recommend the place.

Tristan Rivard

(Translated) The other reviews here are absolutely correct that the service is abysmal, in fact the clerks seem to hate giving information and make you feel it. To avoid. (Original) Les autres commentaires ici ont tout à fait raison que le service est abyssal, en fait les commis semblent détester donner de l'information et vous le font sentir. À éviter.

Jennifer Dubuc

(Translated) I am a student and money has been tight since I went to school because I have no parents to help me financially with anything. I raised the hard-earned money to go for an eye exam since it had been 6 years since I had one. The optometrist made me feel like the worst of the jugs because I hadn't turned it over and my prescription was no longer good with its area full of judgments. Also, at the end of the exam after paying, I can't get my prescription !!! The girl at the counter insisted that I try on the glasses in the store and I left without my prescription which I paid $ 85 to have. Real sales under pressure and a complete lack of professionalism from the two people who served me. Incredibly disappointed and when I get my prescription back I never set foot there again. (Original) Je suis étudiante et l’argent se fait rare depuis que je suis aux études parce que je n’ai aucun parent pour m’aider financièrement avec quoi que ce soit. J’ai ramassé l’argent de peine et de misère pour aller passer un examen de la vue étant donné que cela faisait 6 ans que j’en avais passé un. L’optométriste m’a fait sentir comme la pire des cruches parce que je n’y étais pas retournée et que ma prescription n’etait plus bonne avec son aire plein de jugements. De plus, à la fin de l’examen apres avoir payé, impossible d’avoir ma prescription!!! La fille au comptoir insistait pour que j’essaie les lunettes dans le magasin et je suis repartie sans ma prescription que j’ai payé 85$ pour avoir. De la vraie vente sous pression et un manque total de professionnalisme de la part des deux personnes qui m’ont servies. Incroyablement déçue et lorsque j’aurai récupéré ma prescription je ne n’y met plus jamais les pieds.

Genevieve Boulanger

(Translated) Very good service and very friendly. It is worth choosing them. (Original) Très bon service et très amicale. Ça vaut la peine de les choisir.