Reviews of FYidoctors - Regina - Downtown (Optics Shop)

Claudio Della Valle

Good service and large range of glasses. On the pricey side.

Danielle Knaus

Great products!

Aydin Torkabadi

Unprofessional team with many mistakes and not nice. But many selections (sometimes overpriced).

Mustafa A

Dr. Thatcher is very knowledgeable and answered all my questions. Also, amazing customer service. Needed last minute contacts refill prior to an overseas trip and they were so helpful!

Blerim GEGA

Extremely rude , bad customer service. This is (was) my first and last time I spend over $800 and get treated like a garage.

刘熙南Xinan Liu

(Translated) Passing by (Original) 路过

Lori Bailey

awesome customer service! I called in because I forgot my contacts while in Regina on business, and they had a trial set waiting for me 10 minutes later.

Shawna Morrow

Lee was amazing helping our daughter pick out frames. Highly recommend him

Mohammad Yusuf

The only star is due to the fact that my DR was Great. First, i received 2 messages and call that my appointment was on XXth march @ 3 pm, but when i reached at the office i had to wait exactly 1 hour 1 min to see the doctor. if you are so punctual why didn't you informed me that doctor was running late and i can arrive after 2 hours. In addition staff was so rude ... and wasn't concerned at all. Furthermore, male staff member approached and asked if i touched few frames. He was confronted by another staff that those frames were handled by her. During my visit they had 6 six staff members who were sitting and laughing ..... This guy was only interested to serve beautiful ladies..... Moreover, I felt the high rudeness due to diversity, i felt that being a person of color they did not like me. I would not recommend this place until and unless its urgent. You will be wasting your money. In the end i asked the staff member to print me my previous year eye examination result. The body expressions and tone she displayed seems that i have asked her to run 30km marathon. Highly disappointed @ fyi doctors this time ...... if they are charging us $100 per visit, one should look for better options

Adam Levine

Dr Hannah takes the time to explain my exam n keeps my eyes in good health thanks fyi..

Lili Zwart

My experience at FYI downtown on November 12, 2021 was just stellar. Receptionist asked me to ensure my insurance was up to date, the technician was polite and efficient and optometrist Dr Mark Vandermeulen was very personable and thorough. Optical Associate Sangita Ramial really stood out as she reviewed my Rx, discussed my preferences and selected over a dozen frames. All the while carrying on such an entertaining level of conversation. I walked away with two pairs of frames, Jimmy Choo's and Michael Kors. I can't remember a time where a whole team provided such excellent client service. Highly recommend this location downtown!

Jim Pryde

Several years as a client of this first-class optician. Dr Bill Thatcher and all the staff are terrific!

Brian Kinsella

Amazing experience with Maureen. Very friendly and helpful staff. Absolutely recommend.

Jason Berenyi

Downtown location staff are awesome. Friendly and helpful! Thanks team!

aftab akhtar

Dr Baldock very nice and kind person I have issue with my glasses she still in contact and getting update from me. Thnx Dr Baldock

Tamarah Nguyen

I feel that there is a level of professional responsibility that is expected of medical professionals that has not been met in regards to my needs as a patient. There is a standard of service when I make appointments to see to my personal health and I feel that standard has not been met and that my time is not being valued. I have taken time out of my work day to be present and you have repeatedly failed to provide me with service we agreed upon. I think that in this situation, compensation should be considered.

Hanna McArthur

Wow! The staff are so friendly and helpful. The doctors are great and take their time with patients. Definitely recommend to anyone looking for exams or glasses!

David Brown

I am new to Regina and I came here for the first time and this place was amazing! Great doctors and staff

cathie cameron

I have been coming to FYI and Dr. Hogan since moving back to Regina 9 years ago. The entire team over the years has been very professional and helpful! I would recommend FYI to anybody!

Nasser Nammari

I just wanted to mention how disappointed I am with the quality of your service, I have purchased a set of glasses and paid $700.00 to get a set of glasses with the promise of having it done within 4 weeks and I had that done on march 5th, almost 2 months has passed and today I get the news that the frame has arrived my issues are the following -if I knew it would take 2 months to get a frame I would have ordered a different set -I was contacted and told that the set will be delayed and an offer to place on a temp frame was offered (great job) but no follow up was done and never happened -when I called to follow up I was given the run around first person who picked up clearly told me that they were not installed yet and if I would like to install them then passed to the manager who told me that they were installed and waiting for me to pick up and contradicted the first person and in a polite way turned things around and blamed me and what ticked me the most was there was no apology in the entire conversation no one has said I am sorry for the mistake I will take care of that just to let you know I got a similar pair and I am paying $100 extra only not to have their services

karla

Excellent customer service. Great selection of frames and sunglasses. Reasonable prices.

Mr Gilchrist

Great doctors. Lens to be done and after two months they just could do them Had to go to somewhere else to get them done.????

E D

Doctor was very nice.We had a family appointement for 4 of us.Waiting time for the eye exam was extremely long, more than 1 hour.No explanation was given by the staff.Considering the price of an eye exam per person,this was very frustrating.Their basic selection frames is extremely overpriced.

Frank Saulteaux

A Great Experience, very friendly staff. Very helpful never once felt rushed they helped with all my needs.

Ella Bavle

Wow! This is such a great and professional office! Everyone is so friendly and the Doctors are very invested in their patients!

Kimberly Bavle

Super friendly and knowledgeable staff! The doctors are great and a huge selection of glasses/sunglasses! They definitely put their staff first! I love going here

Natalie Jack

I had a not great morning taking my son to his eye appt in the Indianhead Office by the lady that helps you with your glasses. She came to the door n said you are 20 mins late for your sons appointment, I told her that i got a call from the Regina Office last thursday October 15th telling me to bring him here to Indianhead and that his appt time was 11:40 am and dont arrive until 5 mins prior to your appointment because of covid. Was treated very unproffessionally, so I will be taking my business elsewhere, where they treat you well .

Emily schick

Great staff and doctors! Love going here