Reviews of FYidoctors - St. Thomas (Optics Shop)

JG M

Good service, excellent doctors

David Feddema

Dr. Zaynab Abdulhussain was excellent. She is very knowledgeable and clearly explained everything about my vision. I highly recommend her.

Andrew Gariepy

I've been wearing glasses most of my life and experienced getting glasses many many times... but I can truly state FYIdoctors in St.Thomas were the best I've ever dealt with. Top notch professional's from the moment you walk in. Also very pleasant on the phone. The best experience I've ever had getting glasses. Way to go people!

Loree Dygos

We had an excellent experience at FYidoctors in St. Thomas! Such efficient and knowledgeable staff, and Dr Kim Shuit is wonderful. My husband and I both wear glasses and we felt our needs were met and concerns addressed. Cassie is amazing; so helpful in explaining all aspects of the lenses and frames and whittling down the numerous choices for us. We trusted both her knowledge and opinion! 5 Stars for sure!

Shlomo Levi

FYI Doctors located in St Thomas, Ontario is the best place for one to attend for all eye needs. Although a bit of a distance from London, the level high level of customer service and the attention to service provision is second to none. I recently had my glasses replaced less than a few months purchasing because it did not fit. The charged a small difference for the more expensive new frame I chose. Everyone here is amazing, but the Manager Marie is one of a kind. The level of service makes up for any long drive one has to make over there.

Dwayne Pritchett

Great experience start to finish. Customer service is obviously a priority. They were able to squeeze me in when I needed a quick solution. I felt I was important from the first phone call to end of the visit at the office. Thank you!

Sherri Doner

Always a great experience from reception to pre-appointment testing to Dr. Shuit and Marie is absolutely wonderful!!!

Dani A

Dr Schuit has such a bad attitude. I did find She is not professional. I went in there with my daughter a while ago because her teacher said she thinks she needs glasses. Dr Schuit was so rude to us, made me feel silly for bringing her in because her prescription was mild, and seemed like we were just wasting her time. (and I got a second opinion, and did need glasses to see the board). Needless to say we go to another local optometry office now! My parents were In with Dr Schuit yesterday, and told my mom she was blind in one eye, like it was no big deal, she just says “it is what is!”. Are you kidding me?! When she wanted my dad to come in the room for support (cause she was just told she was blind in one eye now!) Dr Schuit refused to let her go get him and told her no you’re okay, you’re done anyway. She No compassion, rushes through everything and very rude. They will not be going back either. I would find another Optometrist if I were you!

katie benninghoff

I am giving FYI Eye Care in St Thomas a 5 star rating because: not only are they local in our community but their Doctors and staff are fabulous but they take their time to get to know you and to ensure you are well cared for. They are absolutely the best I have been going to them for the past several years and would not imagine going any place else. They have great staff Lori, Jen, Jaclyn, and Coleen just to name a few friendly and helpful staff and the other staff are great too.

Steven Krueger

First visit today, I had an excellent experience with Dr. Shuit and the staff from start to finish, highly recommended for your eye care needs!

Jack Dees

I have yet to get any response from FYI doctors. My new lenses arrived and I have left voice mails after five failed phone calls this week on Tuesday, Thursday and Friday to pick them up. There has also been no response from their customer care email. In every case their message says they will return calls ASAP or by the next business day. Their system is broken. Apparently they are too busy. I did pay almost $600.00 up front, and have been a long time customer. I also sent a snail mail letter to let them know their phone system isn’t working, but that obviously failed as well. Very frustrating all in all..

Abigail Smith

Won't tell you they don't write your PD its no problem if you buy glasses there but lets be honest its a sales tactic just like contacts will not be doing business there

Leslie Lumley

I love the people here - they take such good care of you from start to finish. Then later when you need your glasses adjusted, they patiently help you get the perfect fit. They have a great selection, too.

Doug Carter

Efficient, friendly & organized

Hawkins and Company Inc.

Won’t give you a PD size unless you buy there glasses and they tell me it’s because they no longer need to provide that as an eye exam. Also tried to tell me it’s not because they want my money lol. Well when I tell you I need this exam to purchase glasses from an online rep I have exclusive deals with than you should say I won’t provide you your PD. But they won’t because they are getting paid. Walmart which is ok will provide that but now I have to pay again just for PD such bull Greedy People and not honest up front

Robert Russell

Great experience. Thanks to all the staff at FYI

Paula Watterworth

My husband and I and my family have been patients and clients of FYidoctors St Thomas for years. The staff are pleasant and helpful. We love Dr Zaynab. She is great .... warm and professional. My mom goes to Dr Paula and really likes her as well. We definitely recommend FYI. All of the dispensary staff are knowledgeable helpful and pleasant. Maria is amazing! She goes above and beyond all expectations! She is helpful when picking out the perfect frame to enhance your looks. I love my new glasses! Thanks María for helping me find the perfect ones! We have always purchased our glasses and sunglasses from FYidoctors and know that they stand behind their product. Thanks FYI!

Candace Wight

We just switched our family here, and couldn’t be happier! Everyone is so friendly and extremely helpful when picking out glasses. Dr. Zaynab Abdulhussain Is the best! She was absolutely wonderful with my 5yr old. Highly recommend!

R Stephens

My doctor was very thorough and took the time to explain my eye conditions and answer any questions that I had. I was really impressed when she showed me a picture of the inside of my eye! The ladies in the glasses area were very helpful and helped me to pick the perfect pair! Thanks for everything you do!

J Ferguson

Excellent, friendly care. Highly recommend.

D D

thought this was a stand up place have great staff very friendly but money motivated sales. since the laws changed for Pupil Distances they won't give you your full prescription to take to other places even if you pay so you are forced to either pay someone else for the PD which on top of getting an exam done here. They try and say its a liability issue which really its not. just the distance between pupils

Kelly Peters

Friendly service. Take the time to listen and solve your eye problems. Very busy clinic but worth the wait!

Lisa p

Dr. S. was great with my 4 year old son and even though he didn't know his letters yet. He was a bit nervous at first but the doctor made him feel comfortable and she was able to measure his vision and let me know his eyes are healthy and developing normally. My son had a great time and he can't wait to come back next year!

Greg James

Keep up the great work! We appreciate your care.

Coffee Adventurer

I have been a patient here for over 10 years and the staff and doctors are always friendly and ready to help. I am really picky about my glasses and they took the extra time to find the right pair for me. I wouldn't go anywhere else for my eye care and glasses!

Cindy Watters

Male eye doctor has no people skills. Ordered lenses for my own frames. They messed up the order with the wrong pupilary distance. Ordered lenses January 6. Contacted them about the issue a couple of days later. They supposedly ordered the correct lenses. It's been almost four weeks and they keep postponing the appointment to install the replacement lenses. Don't order glasses or lenses from there if you don't want to pay high prices for pathetic services. No consolation for their pathetic service.

Wil Zufelt

I've called and called and called If you are in business pick up the phone when your customers call... and no...Covid-19 is no longer an excuse why you can not answer the phone

Z Elliston

I am a client of an associate F.Y.idoctors in Arthur. We were camping and the lens came out of my glasses. St. Thomas was the closest location. I was asked how they could help me, I explained and they repaired my glasses immediately. I was on my way within 15 minutes, when I asked about any charges they said no charge. Thank you for your service.

Dave M

Dr. Schuit is professional, courteous and extremely knowledgeable. She took the time to explain my eye issues and discuss my options. I've recommended her to many friends and family members.

Leslie Gillis

Was not impressed!! Been going here for 25 years and will not go back. Very unprofessional service. The doctor would not see me and passed me into another doctor, who wasnt even there, after waiting 2 1/2 hours for a call back. Ended up going to emerg. Thanks FYI

Gemma Gordon

Thank you so much Dr Tang, great appointment. But helped so much with a rapid referral to an ophthalmologist.

Derek Lightfoot

Great doctors, but I would recommend purchasing prescriptions and frames elsewhere. They sent my 14 yr old daughter home with mismatched lenses after one of the new lenses was damaged by their equipment. Seriously, who thought that was a good idea when it will take a month for replacements?

Tammy Lightfoot

Great doctors and great service for eyewear.

Finnegan Groo

Friendly service and great eye care. Wouldn’t go anywhere else in St. Thomas!

Steph Cee

Excellent eye care, high quality examination and friendly service!

leila dakroub

I saw Dr. Tang and was very disappointed in the service I received. I went in for a simple contact lens fitting and was not able to find a pair that worked for me. Dr. Tang was very dismissive, told me he could not find a pair of contacts for me and that there was nothing that could be done. He did not offer to refund me for my contact fitting or appointments. I finally decided to go to another St.Thomas Optometrist who was able to find me a pair that worked for me almost immediately without any fuss. I cannot recommend FYidoctors St.Thomas to anyone.