Reviews of Optique Grande-Allée (Optics Shop)

keven lachaine

(Translated) Impeccable service !! I have been patient with them for 6 years and I have always received a professional service and their deadline for their appointment is short and their price is excellent !! Thanks to the whole team. (Original) Service impeccable !! Je suis patient avec eux depuis 6 ans et j'ai toujours reçu un service professionnel et leur délai pour leur rendez-vous sont court et leur prix sont excellents !! Merci à toute l'équipe.

L2-R2 yt

(Translated) Poor management of meetings with lots of secretary. (Original) Mauvaise gestion des rendez vous avec plein de secrétaire.

nemer badr

1st it wasn't more than 45 minutes it was 40 minutes (pls try not to lie) I understand that you have no emotional intelligence so this is for the readers. the reason I was 40 minutes late is because my dad had a hard time breathing and I drove him to the hospital, he passed away days later, I'm sorry if that was an inconvenience to you but life sometimes doesn't allow you to pick up your glasses on time rudely badgering and raising your voice to a customer while your standing cleaning glasses(being useless to help me) is NOT a good customer service especially that I apologized and I never answered you back but you kept going and it felt like forever in front of another customer, I am not your kid nor your employee. and we're going to fly by the fact that my glasses were paid for and all I needed was simply to pick them up, a 2 MINUTES TRANSACTION? 3rd I had to go see another place and pay on top of the 528$ that I paid for the glasses because after 2 weeks they fell apart, I was advised that it was badly put together, your quality control is non existent. thank you for your understanding. I don't understand your customer service PS: I have to say that Dr. Anne-Sophie Lemyre was excellent. I suggest changing your front desk staff's mentality towards customers

Bergeron Mélissa

(Translated) I have never had such good service ???? A special thank you to Josianne who, despite my many questions, took the time to guide me and advise me skillfully in my choice of mount. (Original) Je n'ai jamais eu un si bon service ???? Un merci spécial à Josianne qui, malgré mes multiples questionnements, a su prendre le temps de bien me guider et de me conseiller habilement dans mon choix de monture.

Josette Charpentier

(Translated) Customer for a very long time, I have always had a very good service. And it continues :) (Original) Cliente depuis très très longtemps, j'ai toujours eu un très bon service. Et ça continue :)

Dai Dam

(Translated) Very good service (Original) Très bon service

Anne-Marie Beausoleil

(Translated) Good service (Original) Bon service

Viviane Vallieres

(Translated) We have been with them for several years and each time the welcome is courteous and the service impeccable. (Original) Cela fait plusieurs années que nous sommes avec eux et à chaque fois l'accueil est courtois le service impeccable.

Gianpaolo Spampinato

(Translated) I was satisfied 2 years ago the first time I ordered corrective safety glasses (paid for by my employer). This time, I was also going to replace my personal glasses. I called and confirmed that they could also give me the measurement of my interpupillary distance (it's the pupillary distance in mm between each eye.) No problem, they said on the phone. I paid $ 95 for the eye exam, got a copy of the prescription, and couldn't find the ID number. They said: No, they don't give that. Why, I asked? Answer: artificial "professional reasons" which boil down to "they do not want to give this figure". I cannot reward dishonesty as they confirmed they would give me this number when I called them. I still ordered the working glasses but they lost the sale of my personal glasses which were fully covered by my supplementary insurance. Obviously, they don't want to make shopping online easy. You can always calculate this measurement yourself (Google: measure your pupillary distance) but it is a process that must be precise. At the end of the day, they just don't care about making the customer's life easier. Selfish customer service. (Original) J'ai été satisfait il y a 2 ans la première fois que j'ai commandé des lunettes de sécurité correctrices (payées par mon employeur). Cette fois, j'allais aussi remplacer mes lunettes personnelles. J'ai appelé et j'ai confirmé qu'ils pouvaient également me donner la mesure de ma distance interpupillaire (c'est la distance pupillaire en mm entre chaque œil.) Aucun problème, ont-ils dit au téléphone. J'ai payé l'examen de la vue 95 $, j'ai reçu une copie de l'ordonnance et je n'ai pas trouvé le numéro de la DI. Ils ont dit: Non, ils ne donnent pas ça. Pourquoi, ai-je demandé? Réponse: des «raisons professionnelles» artificielles qui se résument à «ils ne veulent pas donner ce chiffre». Je ne peux pas récompenser la malhonnêteté car ils ont confirmé qu'ils me donneraient ce numéro lorsque je les appellé. J'ai quand même commandé les lunettes de travail mais ils ont perdu la vente de mes lunettes personnelles qui étaient entièrement couvertes par mon assurance complémentaire. Il est évident qu'ils ne veulent pas faciliter les achats en ligne. Vous pouvez toujours calculer vous-même cette mesure (Google: mesurer votre distance pupillaire) mais c'est un processus qui doit être précis. En fin de compte, ils ne se soucient tout simplement pas de rendre la vie du client plus facile. Service client égoïste.

Philippe Lavigne

(Translated) Excellent customer service. Good service, good price, competent and caring employees. I highly recommend it. (Original) Excellent service à la clientèle. Bon service, bon prix, employées compétente et attentionnées. Je le recommande fortement.

Nemer Badr

I was late to pick up my glasses, a transaction of about 2 minutes and they started badgering me about the importance of being on time and that the next time I better be on time. What an experience that will not be repeated cause I'll never go back

Jeanpaul Carbonneau

(Translated) Kind and courteous staff! (Original) Personnel gentil et courtois !

ghfg ghhffgh

(Translated) wowww super satisfied and very good price .... !!! (Original) wowww super satisfait et tres bon prix....!!!

Geneviève Theriault

(Translated) Very good place !! Efficient and fast service ???? the girls are super nice and patient???? (Original) Très bonne place!! Service efficace et rapide ???? les filles sont super gentille et patiente????

MAGALIE AUDET BERGERON

(Translated) Perfect service! (Original) Service parfait!