Reviews of Insight Optical (Optics Shop)

David Tran

I've only been here a few times but have had a great experience with their level of care and service. The last time I was in, there was a customer that had his mask off while trying on glasses so I didn't feel comfortable going inside. I waited for them to leave and asked Mitchell if he could prop open the door and let the store air out for a few minutes before I entered. He was so respectful and gracious about my concerns. This time, Mitchell and Kim made sure to book me in for an appointment when no other customers were in the store. I get that business owners and staff are stressed but I'm often met with overt impatience or a fake smile with annoyance brimming behind it when I make requests that help me feel more safe. I so appreciate the genuine understanding I've been met with from the staff here and definitely plan on continuing to support this business.

Emilie Noble

Fantastic experience! I came here for my very first pair of glasses and had no idea what to get. Mitchell is a wizard when it comes to helping pick out glasses to suit you. I ended up choosing a pair that I never would have picked up if I was on my own, and I have had tons of compliments on them. I was absolutely blown away by how attentive and knowledgeable he was. Also very reasonable prices. You can really tell that he loves his job! Highly recommend!

Tom Sangster

The staff and owners at Insight Optical were outstanding!! Very customer service oriented, friendly and knowledgeable. It was obvious that there main goal was to have a happy client and not to upsell you on something that you didn't need. Have already referred them to anyone and everyone that I've run into that wears glasses.

Jim Osborne

Amazing service and products.

Tania Lv

Such amazing staff I could not of asked for a better experience. So Happy on the recommendation here! ????

Dean Robinson

Called Insight Optical about getting new lenses for my old glasses frames. Mitchell was extremely knowledgeable about the different lense manufacturers and answered every question I had. He was able to order new lenses (that arrived in about a week), cut them to size on site, and even replaced my old worn out nose pads. Truly amazing customer service. Looking forward to going back again when I need a new pair of glasses or lenses. Thank you!

Kyle Pugh

The selection is great and Mitchell spends his time to make sure you're leaving with glasses that suit your face and style. Referred here by a friend and wouldn't go anywhere else.

Julia

I was having trouble finding a pair of glasses at my eye doctors office because of my prescription..so I came here. The staff is SO welcoming and helpful from the moment you walk in. I was helped by Mitchell and his father. Can't recommend enough!

Greg DeGuerre

Good selection and helpful staff willing to order sunglasses to fit my head. Love my new Maui Jim’s on the water fishing.

Bonnie Biro

Best optical store in town! Mitchell has always been amazingly helpful every time we stop in. From sunglasses for my husband, upgrading the lenses on my frames, (best deal in town btw) to tweaking my glasses to get the right fit. He never lets us down, customer service at its best. ????????????????????????

David Ross Macdonald

Excellent service

Dan Clarke

Safe, friendly service. Fair prices and a good selection of eyewear.

Gautam Sukumar

Outstanding service... Mitchell is a credit to his profession. He also seems to have a good team in place at the store. He's patient with questions and product options, knowledgeable about the products, and genuinely invested in giving you a complete optical shopping experience. Unreservedly recommended!

Manon Gagnon

First time customer at Insight Optical. I had done a bit of shopping around, trying on different frames. This location has, I would say, the best frames in town, with a lot of choice and funkier styles. When you want them all you know that’s a good sign. I got the titanium steel frames by blackfin they are so lightweight and gorgeous. The only thing I found a little difficult was getting them adjusted properly to my face. I do think sometimes there are pros in the business who can do this for you. Brian Larson at Nelms optical is quite good at adjusting and it only took one visit to him to have my glasses in peak condition. Other than problems with adjustments, I would recommend insight optical for your next frame.

Nisarg Modi

I am not surprised by how it is top rated store in entire Peterborough because you won't get the level of care and service that Michelle and Kim provided to me. Because of Kim, I was able to book an appointment on same day which wasn't possible but she arranged it with respect to all covid protocols. Not only this, she calmly showed me couple of options as per my "not easy to find" kind of requirements and helped me to claim it on Insurance. I was still confused about selection then Michelle came and helped me to joint those missing links for better selection. I was highly impressed by his knowledge that cleared all my doubts. From today's learning, I personally think that there are many technical factors involved in buying a perfect fit glasses and that would be impossible to encounter through e-commerce websites. Pricing was fair too. Although, I couldn't get it all covered under my insurance but not their fault, I have an expensive taste. :( I will be getting my glasses next week and from the service and care that I received, I am confident that it is going to be my best pair of glasses ever. Go and Visit to find out! Highly Recommended!!!

akshay kapoor

Amazing shop to buy Frames and Lenses. Loved it. Very happy to buy from insight optical.

Geoff Lalonde

If you want a place to get glasses where the owner pays attention to not only your personal style, but is also carful of your wallet. This is the place to go! Mitchell is an incredible Optician who spends the extra time to understand you, your style and will find something that suits you, even if that means getting something ordered in! Thanks for the fantastic experience!

Nicky James Ballard

Awesome place! Was there today with my father's girlfriend who had broken her glasses and needed a new pair. Mitchell was immediately helpful. Took her prescription from her old glasses, and showed her new glasses she loved just by what she liked. Well priced glasses as well. All in all a great experience, and we'll be coming back for sure!

gimena valencia

Amazing service from Mitchell. He was so patient and took his time to find the right pair for me. Im so happy with my new pair of sunglasses. He has so many styles and he will tell you what is right for you. Totally worth it!!

J.P. Longpre

I went in for service the other day. It's easy to see why they have a 4.9 star rating. Well done Mitchell

Julius Borja

Terrific experience with a 5-start customer service treatment. Mitchell was informative, friendly and patiently walked me through the different options. I could tell he had my best interest in mind. I was also surprisingly impressed by the numerous frames available as I opted to purchase prescribed aviator and distance glasses.

caw 1987

great place to buy glasses great service

richard field

I agree with all of the other reviews listed below mine. I bought a pair of glasses from a national chain in Toronto and when I got the glasses I couldn't see clearly out of either lens. I wanted them for reading and my computer. Mitchell looked at the glasses and asked me a couple of questions and it turned out that the national chain gave me the incorrect lenses. I was supplied with 3 focal lengths, reading, computer and driving not two as I wanted. That's called an "office lens". Now I can see my computer screen and read a book with perfect vision. In addition, I told Mitchell that Elton John would be happy shopping here because his selection of frames is spectacular.

Kelley Sharp

Excellent Service. Kim and Mitchell really take there time, and genuinely care about the customers happiness. Thanks Guys Kelley McGrath

Jiri Hlavacek

I have been their customer for almost 10 years and couldn't be happier with the level of quality and service.

Laurie Jarrett

Highly HIGHLY recommend Insight Optical. The gentleman who works here provides fantastic customer service. I purchased my first pair of glasses from him last year and he was very helpful. I returned last night to help my sister find her first pair of glasses and again his customer service was outstanding. He is very knowledgeable and genuinely helpful . My sister found glasses she is very happy with at insight optical, and I purchased a pair of sunglasses as well. The glasses my sister purchased were also being sold at another store in town for TWICE THE PRICE that they were at insight optical. Don't bother going anywhere else... trust me, I did the leg work....

Ayesha Prasad

I was very impressed and happy with the attention to detail, extra effort, and professionalism that Mitchell brings to the job of helping customers find the right pair of glasses. He was patient with me, and gave me honest but kind feedback on the fit, look, quality, and price of every one of the frames that I tried (which was over 35). This is why I support local, family-owned business, and I would recommend Insight Opticals to anyone looking to find a great pair of glasses.

Eric Van Gerwen

Been to Insight Optical several times for prescription glasses and sunglasses and we always leave happy. Mitch is super helpful and knowledgeable about styles and what fits you best. Prices are very reasonable for the quality of eyewear and service. Mitch truly looks out for his customers! Highly recommended.

Amanda Gray

Excellent service, great quality glasses

Tyler K

Impressive selection, quality frames, and excellent customer service. I will definitely return.

Rick Blackmore

Great Service from the staff with Great Prices on great eyewear! These guys have some of the most eye catching (pun intended) eyewear in town! My wife loves her new Burberry glasses and my next pair will surely be from here. Do yourself a favour and take your eyeglass prescription here to check out the selection and get a quote before committing anywhere else.

Sophie R

Really good selection. Amazing staff that actually help you find something that looks good. They were able to direct bill which was very helpful. They were also very reasonably priced. Significantly less than my optometrists office. Go check them out you will be glad you did!

DrGonzo321

I've only been in the store twice, but both times I have been treated with pure genuine help. These guys are the best and I will be back to do my business here. I had a small screw loose and I also had 2 nose pads completely gone, and they replaced both free of charge. I didn't even buy my glasses from them and they will completely easy to deal with, no hassle, they didn't even question a thing. I felt so good that I never review any business, but felt with how helpful they were that I can spend a few mins to points out to people to go to this store. Give them ur business, they are the best hands down. I was willing to spend 10 bucks or whatever was necessary and they didn't want anything. I'll be back to get a new pair of glasses soon, and contacts. Thanks so much guys.

S Campbell

Hands down they have the best selection of frames in town. What really surprised me though was how reasonable they were on price. My super light Blackfin glasses are the most comfortable glasses I’ve ever had. Also my daughter is absolutely loving her new Burberry sunglasses. Thanks Insight Optical!

Lauren Steinsky

Highly recommend Insight Optical! They are very professional, knowledgeable and pleasant to deal with. I had my glasses in two days and I ordered them on a Saturday!

joseph sciuto

great customer service. incredible selection.

Kimber

Awesome selection and the staff was very helpful! Will definitely recommend to my friends. Purchased 2 frames and absolutely love them