You will be able to see the feddbacks of people who use the products of The Home Depot (Optics Shop) in Parry Sound area (Canada).
As of day this business has a score of 4 stars out of 5 and that rating is based on 127 reviews.
You must have seen that it reaches an opinions average is really good, and it is based on a high number of reviews, so we may say that the evaluation is very credible. If there are many people who bothered to give their feddback when they've done well with the service, is that it works.
As you know, we do not usually stop to give scores when they are correct and we usually do it only if we've had a problem or incidence...
This Optics Shop belongs to the category of Home improvement store.
Clean, friendly
The same as every other home depot.
Orange blooded Depot people doing their best to serve you. Come in with a good attitude and we'll treat you right. Service is our first+1 priority!
My second home...
(Translated) Excellent service with Karl (Original) Excellent service avec Karl
Helpful staff, usually have anything your looking for
(Translated) When buying my air conditioning, I was told that I had 90 days to bring it back. When I wanted to bring my unopened air conditioning I was told it was only 30 days. I was refused a refund on my credit card and was given a gift card. After contacting Home Depot Canada I got a call from the manager and apologized for the service received and was offered a refund on my credit card. I appreciated that the situation is corrected. (Original) Lors de l'achat de mon air climatisé, on m'a dit que j'avais 90 jours pour le ramener. Lorsque j'ai voulu ramener mon air climatisé non ouvert on m'a dit que c'était seulement 30 jours. On a refusé de me rembourser sur ma carte de crédit et on m'a fait une carte cadeau. Après avoir contacté Home Dépot Canada j'ai eu un appel du directeur et on s'est excusé du service reçu et on m'a offert un remboursement sur ma carte de crédit. J'ai apprécié qu'on corrige la situation.
(Translated) Super good place comis are all together and not able to come show you something qq (Original) Super bonne place les comis sont tous ensemble pis pas capable de venir te montrer qq chose
Friendly
(Translated) very good services (Original) très bon services
Home Depot is not for the customers I Purchased on sale set of 4 chairs. Asked the cashier if they would be set aside ? They said yes . Left next day I receive a call from them saying they were sold and removed from the store already. If the staff entered it in the system and says paid for and if they did their job properly at the time and set items away off the floor after they were sold. There would be no chance that another customer came along and bought them. But the lady said she went to send her picker to set them aside today and they were gone. As a customer that is very frustrating and then not even be offered the discount on another set. To me this was a mistake on their end not the customer and they should give the same discount on the same or similar set . They stated if they get more returns i could have the opportunity to Purchase them for that discount before the new year. If not the only thing she could offer is a $100 off a new set in the new year. I was told it happens all the time ????
Good!!
Expensive
(Translated) Very good service the comis who helped me with very good advice and was looking for the missing part in the warehouse (Original) Très bon service le comis qui ma aider à été de très bon conseil et à été chercher la pièce qui manquait dans l'entrepôt
(Translated) Very large choice, good prices, good service, not always easy to find help (Original) Très grand choix, bons prix, bon service, pas toujours facile trouver de l aide
This place sells high quality rats
Worst ever...cannot speak to a person ..all bots and dropped calls in customer service or volume is so low you cant hear the person....ordered fridge and stove and delivery date came and went and not a word from home depot no call or email or text nothing up in the air no clue
Never shopping here again. Waited 2 hours for a pick up order of bolts and was told multiple times by multiple people it would be out any minute. Then I was told we weren't even on the waiting list around the hour mark. Then an hour after that we were told the order was misplaced. Then when I spoke to a manager they didn't even apologize once. Terrible terrible terrible customer service.
(Translated) I haven't been able to walk through the entire store yet, but what I saw is a very complete store with products for maintenance, renovation and construction. A wide variety of items for gardening and construction in general. (Original) Não consegui andar em toda a loja ainda, mas o pouco que vi é uma loja bastante completa com produtos para manutenção, reforma e construção. Uma grande variedade de artigos para jardinagem e construção em geral.
Jus like every big box store, there's never an associate around when u need one and they are sometimes weirdly out of stock of that one thing I desperately need. Despite all that, the staff I do find are helpful and the stock that I can purchase, can been easily returned when I ended up buying the wrong thing.
The store was clean but cluttered. There were 2 aisles closed and the bathrooms were out-of-order. The aisles are short so items normally found together in other stores may be difficult to locate. A few of the items I was looking for were out-of-stock, of course. However, the staff is very friendly and courteous, and they seem to know what they're talking about.
Nice people they help when u fine them but the place is great
(Translated) I had information to solve my problem thank you (Original) J ai eu des informations pour résoudre mon problème merci
(Translated) The store offers better servuxe than online offer (Original) Le magasin offres de meilleurs servuxe que l'offre en ligne
(Translated) Nice place but I never find anything in this store and more expensive than Canac (Original) Bel endroit mais je trouve jamais rien dans ce magasin et plus cher que Canac
Super helpful
At this Home Depot, the staff are incredibly friendly, and always go out of their way to help me. It never takes long to find someone available if you need help finding something or making a decision about the right product. I have had a staff go out of their way to help me put together a large order from numerous departments, and ensure all of my purchases were shipped and delivered to me, together. I find the store is always clean and well organized, and my dogs are always made to feel welcome when I bring them in with me. It is always a pleasure to shop at the Parry Sound Home Depot.
(Translated) Vast choice (Original) Vaste choix
Price increases are very evident comparatively from last year. However, I really do love the customer service in this store. I give it 5 stars for great service.
(Translated) This is the second home for any Sherbrooke handyman (Original) C’est la seconde maison de tout bricoleur sherbrookois
(Translated) Not easy to have service (Original) Pas facile d'avoir du service
Always a great experience in this store!
(Translated) This place greatly disappointed me due to its lack of cleanliness. (Original) Cet endroit ma grandement déçu du à son manque de propreté.
Great store, I was returning a lawnmower and before I was even in the building one of the employees told me not to worry that the model I had was defective and that the return would be hassle free. …
Very nice client service but bad experience in delivery or online order. I asked for concrete to be delivered , the order was late and the transportation company asked me to pay 1500$ for delivery only for staff that costs 500$, after I …
(Translated) I went for paint and hardware, I found everything I wanted and very good advice. The counselors took the time and were attentive and very kind, giving me the best direction to carry out my projects. I really recommend for quality of service and products. There are also good discounts per moment. (Original) J'y suis allée pour de la peinture et de la quincaillerie, j'ai trouvé tout ce que je voulais et de très bons conseils. Les conseillers ont pris le temps et ont été à l'écoute et très aimables, m'orientant au mieux pour réaliser mes projets. Je recommande vraiment pour la qualité du service et des produits. On y trouve aussi des bons rabais par moment.
They don't always have what you need because of their size but staff is always friendly!
This place has all you home repair needs.
Friendly staff. I was able to find what I needed quite fast.
The rental department is mostly good, beware of the following: They will add tool insurance on top of the rental price (Other tool rental places in R.D. do not) I got hit with a ~$30 insurance charge on a $100 rental. Also make sure the tool rented is fit for service. I rented a concrete grinder and the dust skirt was 1/2" too short. This results in dust blowing everywhere even if the vacuum is connected correctly. They also have technical issues adding your rental onto your Pro card. I'd suggest getting a print out of your rental agreement, and reading it before you leave to ensure they did not add insurance.
Its a one stop for all your Hardware & Building Needs , help is always there if needed .
Very friendly and good service
Awesome Customer service
(Translated) Quality materials .... (Original) Materiaux de qualités....
Takes a while in line
(Translated) The perfect place to find everything for the home. (Original) L'endroit idéal où tout trouver pour la maison.
Great place for renos
We are a 60 something couple from Ontario, who are renovating our new home here. A couple of days ago we were in Home Depot with a massive list of plumbing and electrical supplies. We must have looked as confused as we were, and happily were rescued by Kevin in plumbing and Darryl from electrical supplies. Those two gentlemen had our cart full of everything we needed in a matter of minutes. We were sure we were going to be hours. We done Home Depot.
(Translated) Ideal for home renovator (Original) Idéal pour rénovateur maison
Prices on certain articles are higher Compared to other places...
(Translated) Many choices in this store (Original) Beaucoup de choix dans ce magasin
(Translated) Done well, you can find help at every corner of the tidy! (Original) Bien fait, vous pouvez trouver de l'aide à chaque coin de rangé!
There very friendly and helpful
Was a little difficult to find help but once staff was avaibale they were helpful and nice.
(Translated) Location very complete. See when I need to buy something. (Original) Endroit très complet. A voir quand j'aurais besoin d'acheter quelque chose.
Took care of me well, Very helpful staff.
Had 2 people calling at once for 30 minutes trying to get someone to pick up the phone. Good luck! Not a single department picked up and they automatically hang up. 0 customer service.
(Translated) Attentive and fast services. Good shop. Recommended. (Original) Services attentifs et rapides. Bon magasin. Recommandé.
I like this store for experience of the staff and nice selection of items.
????
They had what I wanted so good. Good selection. Friendly staff.
Hello, Home Depot!
Hopeless. Dont deliver what they promise, dont pickup phone and not super helpful in store
Friendly staff
No cash registers open, only self checkout. Left my items behind and went elsewhere.
(Translated) No service in the household appliances section not even a portable dishwasher in the warehouse and nothing indicates on the site that it is only online first time I went there and do not intend to return (Original) Aucun service dans la section électro ménager même pas de lave vaisselle Portatif en entrepôt et rien n'indique sur le site que c'est seulement en ligne première fois j'y allais et compte pas y retourner
Ok
Only home depot around and it's nice to have on the island. Lots of selection and you often get better prices on items here than anywhere else around.
Best hardware store around.
Good place for shopping at reasonable price!
Got everything you need
They had everything I needed great customer service Pamela Shaw helped me find everything I needed vary fast and easy Thank you ????
(Translated) Hardware store has large, reasonably priced area (Original) Quincaillerie a grande.surface prix raisonnable
Always have what I need , help is usually found.
It is Home Depot. Just picking up some items for a kitchen renovation. Associates are always very helpful.
Good selection of products
If I'm going to do you job by scanning my own stuff, how about not having staff bother me check i paid for everything, which I had. If you don't trust me use cameras like Walmart and be done with it.
If you can't find it anywhere well you'll find it here. And probably less expensive
Home Depot, is one of my favorite stores when it comes to hardware needs. However, this particular one in Red Deer, never fails to amaze me. The employees, I mean all the employees over there, are super helpful, super friendly, and they …
(Translated) We can go and pick up wooden pallets for free. There is a stack of small, non-returnable pallets (Original) On peut aller y ramasser des palettes de bois gratuitement. Il y a une pile de petites palettes non consignées
(Translated) It is open when the others are closed (Original) Il est ouvert quand les autres sont fermés
(Translated) I found my phone shower at the price I wanted (Original) J'ai trouvé ma douche téléphone au prix que je voulais
Alright with the exception of loading my truck with alot of cement employees were walking by not offering to help i wasn't impressed
This HD is in parry sound. Great staff. Jimmy at the lumber desk was very helpful and very cherful. Lumber yard lady was great to deal with, especially since there were many trucks there with trailers. I plan on returning to this location for the remainder of my project wood.
I challenge anyone to actually get a store representitive to take a call. I have been on the phone with no answers now for over half an hour just to price some rental equipment. Horrible.
I can honestly say that I had a wonderful experience with the Home Depot staff, they were pleasant and very professional. I truly recommend this location.
Very helpfull staff and great delivery of products
Most recent visit I asked one question to a lady who seemed to be a manager and she looked as if I had insulted her to no end, this poor woman was the most unprofessional person, if you are unable to work due to a personal reason perhaps …
I go in here all the time. They almost always have what I need. The staff is somewhat helpful depending who you ask but they're all pleasant. They honor mask exemptions which is a huge positive for me. Update: I had the displeasure of renting a 1 man auger from Rob. Nothing was disclosed as far as cleaning upon return or a $25 charge. But he happily joked about it and took the piece to the back. He came back and I asked if he was joking and he said no I will be charged $25 - so I said well give it back and I'll clean it. Again, none of this was disclosed when I picked it up and wouldn't have been a problem if it was communicated correctly. Some places clean rented tools and I know this from experience. The whole situation could've been handled a lot better. I will be renting tools elsewhere.
(Translated) Of all (Original) De tout
(Translated) No customer service (Original) Pas de service client
Great service and variety of everything
They have got anything you need however a bit pricey
(Translated) Pickup, Drive-up service: No problem and courteous! (Original) Ramassage, Service à l'auto : Sans problème et courtois !
Great assortment of supplies for every building project
(Translated) Best place in town for product quality and advice! (Original) Meilleure place en ville pour qualité des produits et des conseils!
(Translated) Which hay branch store is amazing. They have manager who runs nothing with a customer service that has no service. Pitiful (Original) Quelle magasin de branche à foin c est incroyable. Ils ont des directeur qui dirige rien avec un service à la clientèle qui a pas de service. Pitoyable
(Translated) People available at good prices it was perfect (Original) De gens disponible des bons prix c’était parfait
Not really a great place as many people are not social distancing.
Service is hit and miss. Usually good.
You can find what your looking for in most cases with help from staff .
Absolutely love the plants ????
Quick and easy service and better prices than other places we checked
(Translated) I found it very nice at Home Depot I met very nice people thank you very much (Original) J'ai trouvé ça très agréable chez Home Depot j'ai rencontré des gens très gentil merci beaucoup
(Translated) Quick service and very kind person (Original) Service rapide et personne très gentille
Do not need to look for someone, the staff is kind enough to ask if you need any help.
If they don't have it , you dont need it.
It took the better part of an our to find the door lock I purchased .On line they claimed to have six in stock,they just didn't seem to know where they were.( can you say organized.
(Translated) Background music a little too present. (Original) Musique d'ambiance un peu trop présente.
Good
Helpful staff, haven't had a bad experience.
Love Home Depot. They have such a huge variety of goods. The staff are friendly and helpful. They could use a few more staff as you have to go look for them.
Excellent.
(Translated) Has everything from reliable service, attentive staff. (Original) Ont trouve de tout, service fiable,personnel attentionné.
I went to this store to find some paper window shades the website said they had lots so I go to where they should be and can't find them so I start to look around for someone who works here when I do spot some one they notice I am walking towards them they do a 180 and do a fast walk in the other direction now I would thing okay they are helping someone else and missed the lane they needed to go down if this didn't happen 2 more times. The floor staff seem to avoid helping customers as much as possible. Now the customer service staff on the other hand instead of calling someone up to the front to take me to where the items I wanted were she took me her self of course the item was not where it should be but still for her to take me to the area and not just call someone up is impressive
Great store
It's got all the stuff you need for renovations and construction, the store is massive and I've gotten lost before. 4/5
Friendly staff,lots of selection, clean
Lots of cottagy stuff, plus all the usual LBM. You'll definitely find anything you're looking for. Also, very competitive pricing.
I wish I could give less than 1 star on account of the terrible customer service at this store. I prepaid for an order online, and ended up feeling like I came down with a flu or cold before they had emailed me back saying the order was …
(Translated) I received excellent service with the plumbing clerk. Thank you (Original) J'ai recu un excellent service avec le commis à la plomberie. Merci
(Translated) You will always find what you are looking for, a friendly and very efficient staff. (Original) Vous trouverez toujours ce que vous cherchez, un personnel sympathique et très efficace.
(Translated) Maudi I like that allee is loitering the ???? (Original) Maudi que j'aime ça allee flâne la ????
(Translated) Very bad service, very bad price tagging, (Original) Très mauvais service, très mal étiquetage des prix,
Undoubtedly the best place to buy construction-related stuffs !!!
Rented a van here to haul all the wood I bought. Great service on the rental, Jimmy was great. So much better than those car/truck rental companies. This was simple, available by the hour. Only downside was that you are unable to reserve online or ahead of time. So you take a bit of a chance that one of the vehicles will be available.
Excellent service. Very pleased with the consideration.
(Translated) Of all the renovation centers, this is the one that I like the most. The staff are courteous and knowledgeable. The store is clean and the aisles are easy to navigate. Employees are easy to find for help and are generally very knowledgeable. (Original) De tout les centres de rénovations, c'est celui-ci que j'aime le plus. Le personnel est courtois et compétent. Le magasin est propre et il est facile de faire les allées. Il est facile de trouver des employés pour de l'aide et généralement ils sont très compétents.
(Translated) Good service .. they almost always have the products in stock unlike other stores in the area (Original) Bon service.. ils ont presque toujours les produits en inventaire contrairement à d'autres magasins de la région
Absolutely horrible service ! 100% lost a customer. About a month ago I purchased something for curb side pick up, they emailed me saying it was ready so I followed the steps selecting “I’m here” and listing my parking spot. I was the only one waiting for pick up... after 40 minutes waiting I called, waited 10 more minutes for them to pick up, finally somebody came out... with the wrong items. 20 more minutes go by I finally got my items. Over an hour waiting.. I recently ordered an item, and selected same day pick up (WHICH WAS LISTED as an option) and after 6 hours waiting for an email I decide to call.. and they tell me to wait a couple days to see if they can squeeze me in.. absolute horrible service ESPECIALLY since I was under the influence of getting it the same day.. very disappointed.
Staff were helpful and friendly, went out of their to assist me.
(Translated) Very nice staff, helps us find what we are looking for, does not run away not to answer our questions like in other places where I have already been, I will return without hesitation! (Original) Personnel très gentil, nous aide à trouver ce que nous cherchons, ne se sauve pas pour ne pas répondre à nos questions comme à d'autres endroits où je suis déjà aller, j'y retournerai sans hésiter!
(Translated) Excellent service and the store is clean. (Original) Excellent service et le magasin est propre.
No service.. warped lumbee
(Translated) Good choice of products, some exclusive brands. (Original) Bon choix de produits, certaines marques exclusives.
(Translated) I love this place! It's very big, with all the products you would expect to find, even the wood is in the store and not in a yard. There is a Subway at the entrance of The Home Depot. Very good service and more. (Original) J'adore cet endroit! C'est très grand, avec tous les produits qu'on peut s'attendre de trouver, même le bois est dans le magasin et non dans une cour. Il y a un Subway à même l'entrée du Home Depot. Très bon service en plus.
Friendly helpfull staff lots of products
Needed metal grate.got help finding it and getting it cut.
Helpful staff, very clean
(Translated) Slightly poor service to materials, limited number of cuts, time is very long, materials (wood) are of very poor quality ... (Original) Service un peu médiocre au matériaux, nbre de coupe limitées, le délais est très long, les matériaux (bois) est de très mauvaise qualité ...
Very helpful
(Translated) I said go to the store 4 times following an online order which was supposedly received without ever actually being received, finally, 30 days later, to finish with a refund ... really disappointed with the service received !! (Original) j'ai dit me déplacer en magasin 4 fois suite a une commande en ligne qui était supposément reçus sans jamais ne l'être réellement pour finalement, 30 jours plus tard, en finir avec un remboursement... vraiment déçus du service recus !!
(Translated) This is my favorite specialty store. (Original) C'est mon magasin spécialisé préféré.
(Translated) So much fun go shopping there (Original) Tellement le fun aller magasiner là
Great store. Helpful and friendly staff.
Asked an attendant where a product was he motioned oddly and said something i didn't understand. Show a customer where the item is. Poor employee
Good selection of building materials , pricing is fair and competitive . One of the employees named Melissa made our shopping experience PRICELESS . Led us to each dept. on our purchasing order , showed us the samples and gave fair , honest opinions of the articles we were considering . Very hard to find that kind of personal interaction and dedication to our needs . A GREAT employee . Kudos
Best Home Depot I’ve ever shopped at in Canada or USA. This place has a culture of service and care in its team DNA. Older staff, friendly, knowledgeable, fun and service oriented from the greetings to the managers this place gets it. I’m doing a home renovation myself now given these economic times and my teachers are Home Depot videos and Home Depot staff and I know accomplish things I never did before or knew I could. A DIY dream team. Thanks to all my homies at Home Depot Parry Sound
My one stop shop for everything building and hardware related. I always check here first before anywhere else for my building needs.
(Translated) Clear aisle, clean, knowledgeable staff (Original) Allée dégagé, propre, personnel compétent
Good news! Found what I was looking for (aisle and bay), but did that by researching ahead of time ONLINE. Very difficult to catch the attention of in store clerks. One must be patient and prepared to wait when visiting Home Depot.
Helpful and friendly staff
A great help
Was in to get paint, helpful staff, no line, good trip
(Translated) You can find several articles there that are not available elsewhere. Sometimes difficult to find a clerk ... (Original) On peut y retrouver plusieurs articles qui ne sont pas disponibles ailleurs. Parfois difficile de trouver un commis...
Helpful staff.
This is really a great hardware store. They have high quality products displayed well. But the most important asset this store has are the people. You always feel welcome, people are not depressed or inaccessible. All employees are smiling …
Store messy with cement bags broken open on the floor etc, ect.
Waiting they say 50 minutes but its more like 10. So make sure to order your supplies 3 days ahead and grab them kn the weekend if your a contractor.
Good location
(Translated) Good price (Original) Bon prix
Great service, very helpful and pleasant staff
Home depot is my go to place for just about everything if we go to Sudbury. They did a very efficient job during the pandemic. Ordering online and picking us was a breeze compared to other places. I like shopping there good customer service, but you do need a few additional employees covering dept. Usually have to go on a mission to find someone. I think they need a few partner employees to run the individual departments more efficiently. But, you got the other big store around the corner beat hands down. See you again soon.
(Translated) 16hrs41 19oct19. 7 customers 1 clerk. Please direct your customers to other crates and well indicated that we can pay at the checkout counter. Your prices on the lights are to be reviewed. Thank you (Original) 16hrs41 19oct19. 7 clients 1 commis. Svp dirigé vos clients vers d'autre caisses et bien indiqués que nous pouvons payer à la caisse de retour. Vos prix sur les lumières sont à revoir. Merci
Had what I needed. Self checkout is open. Much better than the Lowe’s nearby which usually has its self checkout closed.
Hardware Heaven. . .
Always helpful, just didn't have what I needed.
Home Depot like to sell you items they don't physically have. Never order online from them. Selling on speculation should be illegal. Selling on speculation should be illegal.
Horrible customer service! Woman spoke over me the entire conversation and would not let me speak to her manager. Ordered online and couldn't even give me an idea of where or with who I could follow up on my $1000 order with.
Helpful staff
Everything you need
Very friendly, helpful, and genuine staff at the appliances section. Made sure we got the deals and discounts for our purchase. Very impressed with the overall purchase experience.
Shopping online is easy but their inventory is way out of count. Place your online order only to be disappointed that your online order gets change as they can't find the product that they said they had when you ordered it. Now you wasted time ordering it there and now you either wait for them to get it or complete your order somewhere else. Big waste of time.
(Translated) Very good customer service. (Original) Très bon service clients.
Ongoing bad experiences, the overall knowledge of the staff is very poor, and they are generally useless when trying to provide assistance. My latest negative experience involved waiting about 30min for curbside pickup only to receive the wrong items. I was then told I would need to make a new order to get my items and wait until covid restrictions are lifted before I can return the wrong items and get my money back.
Nice store, good and clean and organized. Helpful staff
(Translated) Find what I was looking for at a good price (Original) Trouver ce que je cherchais à bon prix
It's refreshing to find actual customer service at a big box store. When a kid absolutely decimates a toilet and you don't feel like splashing out big bucks for a plumber, Home Depot is the only sensible place to go. The staff are friendly and actually helpful. Will definitely be back.
(Translated) Good service (Original) Bon service
I bought some painting supplies. Eventhough I couldn't get all the colours I wanted. But the best part was the staff, the customer representative (Old lady) guided me very well. Very friendly service.
(Translated) Roger that (Original) Bien recu
Good deals on summer goods right now...
(Translated) Very nice place for advice. (Original) Très belle place pour conseil de pricolage.
Customer service is was aweful
(Translated) Always a special that we can not help but buy (Original) Toujours un spécial qu'on peut pas s'empêcher d'acheter
Typical Canadian Tire with very helpful staff. The store is always clean and well stocked.
This review is for the Barrie ON store!! I used to think highly of this place until I bought a fridge. I bough it on December 14th, they promised me it would be delivered before christmas on the 21st. I had no fridge for my Christmas dinner. I did not receive a phone call on the 20th as they had promised. I called on the 21st, They claimed there was no delivery detail and a glitch on their computers. We had to use coolers for our Christmas dinner. They then said it would be delivered on December 28th. Again same story, no record of delivery. I am angry and disappointed on the service. Went into the store and we were told, there's no need for you to come. Fridge will be delivered on December 31st though my fridge is already in Barrie, when the delivery company called, they said your fridge will arrive sometime during the 31st we were third in line! After all the waiting, lies and wasted time we were to wait again. I am angry and this experience has been so bad that I will never purchase anything from Home Depot I dont recommend anyone buy a major appliance there. They were dishonest to make a sale! I bought a fridge from a different major store, they matched the price and delivery was made already. Home depot doesnt care about their customers satisfaction so long as they make a sale!!! Horrible, unprofessional experience, the escalating department manager promised he would call me back and on the 30th and turned out the guy wasnt even working thst day another lie to brush me off!! People be careful of this store promises!!
(Translated) Very happy with my visit since I wanted a benzomatic brand torch since I tried other brand inefficient. Thank you home deposit (Original) Très content de ma visite puisque je voulais une torche de marque benzomatic puisque j'ai essayé d'autre marque inefficace. Merci home dépôt
Great website. Found the product I wanted in stock and location of product in store. Cashier very friendly.
(Translated) Very good choice of materials (Original) Très bon choix de matériaux
Very helpful staff when I was looking for flooring.
(Translated) Yes, the prices are very good but the discounts are more important at the Reno deposit ... (Original) Oui, les prix sont très bon mais les rabais sont plus important au Réno dépôt...
Friendly people and almost always have what you need
(Translated) Very courteous service, but it's a shame that there isn't enough stock at the hardware store! (Original) Service très courtois mais c'est dommage qu'il n'y ait pas assez de stock à la quincaillerie !
Very helpful staff here in Parry Sound. I was looking for 1lb propane canisters as the other blue big box store in the plaza was sold out. HD had 63 packs of 4 in stock according to their web site but unfortunately in storage up high. No lift driver was available. The lady clerk was not fazed. She contacted her leader and got approval to package 4 individual canisters for me. Love it. Thanks HD.
Prices are bit high.
(Translated) Worst delivery service in the world, left to ourselves, no steps to help us, despite the flagrant delay in delivery. (Original) Pire service de livraison au monde, laissé à nous même, aucune démarche pour nous aider et ce malgré le retard flagrant au niveau de la livraison.
Best prices on lumber in Parry Sound (by at least 15%) and they had all my products in store. Very satisfied.
Friendly, helpful staff, clean store.
I love home Depot. I love the orange theme and could spend hours in the model kitchens. Not only that, the section with the lights is so magical and I find that time seems to move faster there. The Samsung fridges are cool too.
Bought an LG dishwasher from Home Depot it was broken on arrival with an error code. Terrible customer service from Home Depot terrible customer service from LG Home Depot basically washes their hands of the problem even though they sell LG products neither Home Depot or LG stand behind their products they don't have a repairman in my area so I'm still waiting for them to figure out how they're going to send someone to fix the dishwasher if it can be fixed they will not take the dishwasher back LG will not take it back and neither will Home Depot. Zero stars for LG zero stars for Home Depot extremely frustrated and disappointed will never purchase appliances from either company again!
Nice place to get building material
You can find pretty much anything you need for home maintenance and improvements.
(Translated) You can find everything at a good price (Original) On trouve de tout a bon prix
The staff here are amazing! Super helpful and always available????
(Translated) Super i love this place (Original) Super jaime cet endroit
Great store
(Translated) Excellent customer service. Staff always ready to help. Service in French, English and even Spanish. Variety of products. 100% satisfied (Original) Excellent service à la clientèle. Le personnel toujours prêt pour aider. Service en français, anglais et même en l'espagnol. Variété des produits. 100% satisfait
Staff can sometimes be a little hard to find for a certain area, but are always helpful in finding what I'm looking for. Lots of great clearance tables and seasonal area is updated often. Aisles are kept pretty clean and free of product.
Always good service, but sometimes understaffed. They should really have more people on the floor. I mean come on, don't be like walmart. However, any time I do find help I am happy with the result.
My go to hardware store for most everything including plants and garden stuff, good service and easy to get around and find what your looking for
(Translated) Always check if "Offered online only" (Original) Toujours vérifier si "Offert en ligne seulement"
(Translated) Good customer service! The plants section is great! Many choices for a cheap hardware store. It's worth the detour! (Original) Bon service à la clientèle! La section plantes est super! Beaucoup de choix pour une quincaillerie à petit prix. Ça vaut le détour!
(Translated) Space for battery tools (Original) La place pour le outils à batterie
The place where the workers actually run away from you.
Took more than a 30 minute wait for each of my 2 orders for curb side pickup. Only a couple of the young guys delivering to cars, walked with speed and purpose. The rest looked like they were on a sight seeing tour and clearly didn't need the job.
Didnt have much selection as other home depots
(Translated) Happy shopping (Original) Bonne achats
Staff are very helpfull! Because the have the drive in closed, I had to load all the wood on a card and weel it out to the parking lot. Because the helpt me to load my trailer. So that was Ok!
(Translated) Good store and courteous staff (Original) Bon magasin et personnel courtois
I like the young kids at work in the lumber department they're easy to talk to anyone that works in the store is pretty easy to talk to it's a good place to shop at when you need certain things
Majority of the employees are typical employees of any large corporation... but there’s always one or two who have some real knowledge on specific thin gas there passionate about. This Home Depot I’ve found one older gentleman as well as a lady in the paint section. Both have a lot of knowledge to share.
We were with Amy in kitchen designing. She was a wonderful person, very patient and really showed passion for her job, and had some swell ideas for our kitchen layout. I highly recommend making an appointment and working with her for your next kitchen project.
Staff are knowledgeable, give good advice, even trade referrals.
You need to allow the customers to pay by phone and a contractor to pick up later instead of having customers come in to pay. Especially when they're elderly
(Translated) Products well displayed. Sufficient inventory. Friendly staff. (Original) Produits bien étalés. Inventaire suffisant. Personnel aimable.
(Translated) Very good, the prices are reasonable and the paint kits at low prices, on the other hand, it is great, ask the councilor to direct you, because some person does not know their store (I admit that it is not always obvious when it is large), I recommend it for their price and their warm staff and for their help (Original) Tres bien,les prix sont raisonable et des kit de peinture a prix bas,par contre ,cest grand,demander au conceiller de vous diriger ,car certaine personne ne connait pas leur magasin( jadmet quil est pas toujours evident lorsque cest grand),je vous le conseille pour leur prix et leurs personelles chaleureux et pour leur aide
(Translated) The counselor did everything to accommodate. (Original) Le conseillé a tout fait afin de accommoder.
I looked for syber special. Nobody came to help even i was the only customer, almost anyway. I needed also filter for my furnace but i couldnt reatch and extension cord was twice as much as Canadian Tire. I went home and ordered everyting on line.
Best lumber prices in Parry Sound
Sat in the rental location for way too long and no ever came to assist me. Glad I left because they were charging twice as much as the local rental place a few minutes away.
To many people in there for me
The best place to find any hardware tools in sydney. They have almost all the things that you need to build a building or fix it.
Staff is great. Prices are a little expensive though.
We had to return a drill press and I must say Cass at Customer Service did a great job. Thank you so very much for your hard work Cass.
Guys loaded all my pellets for me great service.
(Translated) I make deliveries from Home Depot! (Original) Je fait la livraisons de Home Depot !
(Translated) The associates are welcoming (Original) Les associēs sont acceuillants
As far as Home Depots go, it's a Home Depot. Seems to be seriously lacking in certain items, which may be the economy and way things are lately! Not always the best price, but usually has a good selection. I do spend a lot of time picking through lumber though!
Great
Great place and helpful staff, but they couldn't find me a spade shovel. It was in a bin, but they couldn't find it. Hmmm
Good
Fits my needs when I am looking for tools, construction materials for small jobs, and general fasteners. Prices are competitive when it comes to tools appliances and other items as such. If it’s not better they will make it better than the competition by 10% which is always appreciated.
Not quite up to home depot standard I'm used to
(Translated) I love it ???? (Original) J'adore ????
Home Depot in south Red Deer is located at 2030-50th Avenue (Gaetz Avenue). It is right next to the Walmart. This home depot location offers in store pick up for online orders, with clearly marked parking stall designated for online …
(Translated) My store is good for the handyman (Original) Mon magasin à bon bon pour bricoleur
(Translated) No parking all use to put discounts (Original) Aucun stationement toute utiliser pour mettre des remises
Needed paint and we knew what colour, was mixed and shaken, in no time. We needed a pull down shades and got it cut to size. Service was great and even in English.
Good place to get some products for home restoration
While it can be difficult to get good service from a big box store, I’ve had several excellent experiences at this location. On 2 occasions the experienced staff walked me through my home projects saving me time and costly mistakes.
Excellent staff, very helpful.
Cull lumber 70% off
Mostly good service.
Really good customer service.
Everyone always proves prompt service and all are very friendly... The products I have purchased even 4 years ago (freezer) is still running great... At the time it really saved the day as everyone's assistance meant I did not lose all the food in my old freezer that died ... it was early evening but they helped with securing a delivery truck that same evening, as long as I returned before closing... All the help and service was great!!!! And still so very much appreciated. Have a great day!!!
Helpful staff. Nice displays.
Good location, staff is very nice and helpful. Speak English too.
First I'd like to comment on the online experience. If you need any help finding anything, you can connect to a chat-bot which asks you if you'd like to connect to a live agent. I waited less than two minutes and spoke to a friendly and helpful live person who helped me find what I needed without me being in the store or even knowing whether or not I was going to purchase from them. For this, I would give five stars. Secondly, I've been in the Sudbury store numerous times and almost always need to ask someone a question. I would say about 75% of the time it's fairly easy to find someone and they're always friendly and helpful. Thirdly, the only reason that I'm not giving five stars is because of the push for the self-serve checkout lanes. I'm all for them for those who choose them but there are still a lot of people who don't want them and I'm one of them. There are times of the day, including early in the morning where self-checkout is the only option even. There are other times where the full-serve lanes are moving at a snail's pace with the self-checkout lanes free. I would recommend serving the customers in the way they want to be served. So much is done already done online so it's important to have excellent in-store customer service.
I'm really grateful we've a sizable HD in the area. Fair prices, decent sales, and great staff to assist people like me (unhandy!)
HD
(Translated) There is always a lot to choose from and things other hardware stores won't have. Unfortunately it is very difficult to get service. We are looking for employees between the rows. But when they are found, they are very sympathetic and helpful. (Original) Il y a toujours beaucoup de choix et des choses que les autres quincailleries n'auront pas. Malheureusement il est très difficile d'avoir du service. On cherche les employés entre les rangées. Mais lorsqu'on les trouve, ils sont fort bien sympathiques et aidants.
Great selection. Big well organized store.
Buddy smashed up my car. Massive dent. Found a plunger here that almost did the trick. Just hoping the car rental place doesn't notice.
Very knowledgeable staff. I have never had any issue trying to find stuff here .
My mother loves to shop here and she's a journeyman carpenter
(Translated) I found that exceptionally the pick up staff were unhelpful. Too busy discussing their private life! Usually the service is excellent, but not today! (Original) J'ai trouvé qu'exceptionnellement, les employés du service de ramassage était peu empressés. Trop occupés à discuter de leur vie privée! Normalement le service est excellent, mais pas aujourd'hui!
A word of advise to buyers: for the sake of your already vulnerable mental state you may want to check your order on spot - when you pick it up at the 'curb side". Returns are not currently allowed so you have to put on hold your project or order more and wait longer. Of 20 various sized lumber pieces ordered online 6 were damaged: either split in the middle, shortened due to a smashed end, other sorts of damage that renders them completely unusable for the intended purpose; it is over 25% of the entire order and is unacceptable. I mean, would you put a piece of 1x6x8 in your cart when it's barely held together by a few wood fibers and would fall apart once you start working on it? It might be the same person who saw the lumber was damaged and still picked the pieces and then assembled the order putting the damaged pieces in the middle of the pile and turned most damaged sides inside and wrapped them up? I cannot imagine a few people in that assembly line all failed to notice so much damage! Or if they did notice then they decided it's all right, it's not THEIR order. Being in a lockdown is not an excuse; that is just plain and simple - bad customer service.
(Translated) Wonderful we find everything (Original) Merveilleux on trouve de tout
(Translated) Very well ! (Original) Très bien !
(Translated) Lots of choices for your needs. Lumber yard is indoors which is a plus on dreary days. (Original) Beaucoup de choix pour vos besoins. Cours à bois est à l'intérieur ce qui est un avantage pour les journées maussades.
Sending a huge thank you to & Sherri & Shawn who spent a good 10 minutes helping my girlfriend remove a breakaway screw from a kitchen drawer! They were super friendly & helpful! Super impressed. Management give these guys a raise! :)
Good staff, store is well organized.
Great staff great products
Great
Great location with familiar layout to other Home Depots.
Understaffed and when you need help you cant find anyone when you dont need help they harp to help you
(Translated) Selection, choice, variety. Price to check! (Original) Sélection, choix, variété. Prix à vérifier!
Seems like the manager Ken has enacted some policies over the cutting of plywood at the saw station. Seems as if they will not permit 12" cut or smaller due to safety reasons yet ZERO staff could explain why. Been getting cuts here for years and now I take my business to Lowes. I waited 25 min for someone to come and tell me they can't do it because Ken said so. Who is Ken and why is he such a knob?
Didn't have what I was looking for but did suggest options. I like this store.
Clean organized store. nice selections
(Translated) Courtesy and prompt service at the checkouts. (Original) Courtoisie et service rapide aux caisses.
Helpful staff great selection of material.
Great service!
(Translated) I found everything despite the fact of the pandemic (Original) J'ai tout trouvé malgré le fait de la pandémie
Home Depot as usual
What wonderful customer service! I went in to purchase a leaf blower but could not find the specific product that I was looking for on the self. Christine was incredibly helpful and knowledgeable in helping me to retrieve the item that I was looking for. She went above and beyond to search the store for the product, and when she could not find it, she proceeded to help me purchase it online and also allowed me to get the promotion on the product that I was originally hoping to get in store! She resolved the issue quickly and was extremely kind and understanding during the entire process. Just a fantastic human being. Thanks Christine!
(Translated) The prices are higher than elsewhere but it is often because the quality is better than in other supermarkets. At the same time you have to watch the specials since quality tools are sometimes cheaper than anywhere else. Home depot also has a 10% price guarantee. Always check if the same is available at home depot since they will make you the same item 10% cheaper. For example I found a $ 1300 baking sheet at costco online (not in store) that sold for 1800 at home depot online (not in store) they sold me for $ 1170 !!!! (Original) Les prix sont plus élevés qu'ailleurs mais c'est souvent parce que la qualité est meilleure que dans les autres grandes surfaces. En même temps il faut surveiller les spéciaux puisque les outils de qualité sont parfois moins cher que partout ailleurs. Home depot a en plus une garantie de prix de 10%. Vérifiez toujours si la meme chose est disponible chez home depot puisqu'ils vous feront le même article 10% moins cher. Par exemple j'ai trouvé une plaque de cuisson a 1300$ chez costco en ligne (pas en magasin) qui se vendait 1800 au home dépôt en ligne (pas en magasin) ils me l'ont vendue 1170$ !!!!
Clean, easy to maneuver, and always easy to find help
Staff is always helpful here. Busy in the summer.
Good selection of goods need to know your prices
(Translated) Good value for money (Original) Bons rapports qualité prix
You usually can find everything there
Awesome staff. They are very helpful and caring as much as they can print a page out and advise you accordingly. Special thanks for you Jim and James.
standard fair
A real man's store. The Ryobi promotion was really worth the trip!!
Excellent help with a building question. National warranty on tools.
Don't seem to have much in stock especially home appliances. Staff are very helpful though
GREAT CUSTOMER SERVICE. FRIENDLY AND LOVELY TEAM!
Everything you need in a hardware store. Everything.
This place doesn't open until 9am on Sundays. The hours on Google need to updated.
Found the staff very helpful and knowledgeable, a pleasure shopping at Home Depot Parry Sound
They have everything
Its bit expensive I find ... you can better deals
Staff is not very knowledgeable or helpful.
Friendly staff always helpful.
I asked a staff member for help, then another gut asked for help. Instead of dealing with me first, he dealt with the other person first. I thought it was first come, first served. Apparently I was wrong.
(Translated) Grrrrrrreat (Original) Grrrrrrreat
Professional
(Translated) Many good products for renovation and tools. Very bin price and promotions. I remove a star because they do not always have the products in promotions. (Original) Beaucoup de bons produits pour la rénovation et les outils. Très bin prix et promotions. J'enlève u e étoile car ils n'ont pas toujours les produits en promotions.
guy working in lumber dept. on 15 sep 2021 at 7pm saying himself as lumber manager was not able to do his job, he refused to cut a piece of lumber bought from home depot, which was later been cut by Rona!! shame on you mr. manager. I am amazed home depot has such useless staff too.
(Translated) We are virtually left to ourselves in this huge store. The staff when we find them move us to another because it's not their department ... (Original) Nous sommes pratiquement laissé à nous même dans cet immense magasin. Le staff quand on les trouvent nous passent à un autre parce que c'est pas leur département...
This location of Home Depot has the best staff I’ve ever had in a large chain store outlet. The red deer store is unique as it has a fantastic cadre of staff who focus mainly on the customer service. They also have a great deal of knowledge about the various products that they carry. Their selection is very good and the store is very well organized and put together! Keep up the great work!
Excellent choice of products, service is great. Very helpful when we were doing our kitchen reno
(Translated) Great choice, great place ... (Original) Grand choix, grande place...
(Translated) Excellent service from Mr. Daniel! He took the time to tell us what we were looking for with courtesy! Thank you ! (Original) Excellent service de Mr. Daniel! Il a prit le temps de nous indiquer ce que l'on cherchait avec courtoisie ! Merci !
I've always had great service, and most of the employees are bilingual if you need it
I had a great experience at Home Depot after a horrible one at Lowe’s, it got even better after dealing with Pamela and Adrik in customer service! Both these employees were so friendly, and went above and beyond to make things effortless for my partner and I. I hope management recognizes these two for all their hard work, and exceptional customer service!
Although I prefer to shop and support local stores near me, I do like shopping here because they carry more variety. Prices are a little higher than I expected.
(Translated) Always had good service despite the fact that you have to look for a clerk, and pleasant to shop (clear rows, and a multitude of good products) but the worst service I have had is in customer service !!! The clerk who served me should have been in the warehouse and not in customer service. (Original) Toujours eu un bon service malgré le fait qu'on doit chercher un commis, et agréable a magasiner ( rangés dégagées, et une multitude de bon produits) mais le pire service que j'ai eu est au service à la clientèle !!! La commis qui m'a servis aurait dû être à l'entrepôt et non au service à la clientèle.
(Translated) Very friendly staff and excellent service. (Original) Personnel très sympathique et excellent service.
Very frustrating when trying to get information on the phone, hard to get help some times
Rob ignored us after telling him we needed help finding an item. Darlene was much more helpful but they still couldn’t find the box of the items even though their system says its in stock. We asked for possible restock date and then said …
We love the selection and variety of options at this location. Whether we need to purchase paint or rent tools, The Home Depot is always there to assist with a smile :) Thanks!
(Translated) Very professional and fast service. Employees who perfectly meet the needs of their customers. I recommend Catherine at the Pro counter for all your projects and Dominic for the plumbing and electricity departments. (Original) Service très professionel et rapide. Des employés qui repondent parfaitement aux besoins de leurs clients. Je vous conseille Catherine au comptoir Pro pour tous vos projets et Dominic pour les rayons plomberie et électricité.
(Translated) Very good served each time parontre a little more expensive. (Original) Très bon servie chaque fois parcontre un peu plus chère.
(Translated) good service and respectful of social distancing (Original) bon service et respectueux de la distanciation social
(Translated) Employing them answered my questions (Original) Les employer ont bien repondu a mes question
Best service in the town
Clean simple
Home Depot much as the rest. Helpful staff when you can find them. No real complaints.
Was scheduled to have a dishwasher delivery early this week but, of course, the order arrived late because they apparently forgot to put it on the truck, and now can't be delivered until AFTER the long weekend. Not to mention I've been chasing Customer Service for days to get any kind of answer. Happy hours of washing dishes by hand this Thanksgiving! Will definitely be skipping Home Depot from now on.
Always very helpful and friendly staff.
Goid customer service.but they dont assemble items you buy .like canadian tire
(Translated) Very varied for exterior and interior materials (Original) Tres varie pour materiaux exterieur et interieur
Very nice and helpful service
(Translated) Very good service from Mario (Original) Tres bon service de Mario
It's really a depot
They price matched on a DeWalt cordless drill that was the same style and make at Canadian Tire that was $20 dollars cheaper.
Very uncomfortable, staff is very unfriendly And arrogant! Mildly said! Unhelpful!
Quality products.
Wonderful staff. Highly knowledgeable staff. Huge selection of products available!
(Translated) Ridiculous. Because of the pendemie employ them n ..... (Original) Ridicule. A cause de la pendemie les employer son n.....
Great customer service and selection of products.
I visited five carpet stores in Red Deer before being lured in to Home Depot by their promise of free installation. Beware! Advance Flooring (the carpet installer that they subcontract) are crooks! I had already done a rough estimate of my living room size (12'x16'), but the lady from Advance Flooring said it was 12'3" wide (measuring with her laser pointer), which would require buying extra carpet to fill in that last 3-inch strip. After she left, I measured it again myself very carefully, and my living room is 11'8" wide; one 12'-wide roll of carpet should be enough. I noticed that she was sloppy with her laser pointer, resting it on top of the stair railing to make the measurement instead of placing the butt of the pointer on the side of the railing. When I got the estimate, it was the most expensive of all of the stores I had been to, despite free installation! Furthermore, it wasn't itemized, so I couldn't see the calculations that went into the subtotal ($/sq.ft. x square footage), so I couldn't figure out if the expense was due to inaccurate measurement, wrong carpet price, wrong pad price, or what. When I asked for an itemized estimate, she refused, simply reiterating that installation is free. I went with another store in the end -- one which gave me an itemized estimate (so I could know where to save costs) and which more accurately measured my living room at 11'9" wide (requiring only one roll of carpet). Home Depot's good reputation is being dragged down by association with this dishonest company! They should disassociate themselves with Advance Flooring.
Got what I needed. Thanks
Love it
Its a home depot... not much to be said. Didn't have what I needed but thats ok.
Helpful staff. Good prices.
Whenever I need something from a hardware related store I always go to Home Depot. The manager is extra friendly and helpful.
They have lots of your typical hardware store supplies. Prices are average but the staff are barely helpful in my experience. They can tell you where to find things, but that's about it. …
why plywood so expensive
I bought tiles there for a backdrop. The service was excellent. The sales person who served me immediately put me at ease with his knowledge.
Nice big store. The staff are very friendly most of the time always asking if we need help. They have a Harvey’s outside that closes at 8pm and a huge parking lot. Nice clean washrooms and accessible entrance. In summer I get my flowers and plants from there. They also carry Christmas and seasonal decorations. We get the paint and washroom renovation materials there as well as the temporary signs (house for sale/open house etc) I recommend this place much bigger than the home hardware. They cut keys and wood. They have roofing materials. If you are new to renovating by yourself they also have books and will guide you.
My Wife and I went to Home Depot to find some renovation stuff and we saw sales on appliances. Joan came and helped us out. She was so polite and patient with us. She showed us different options and I think she even stayed past her shift to help us. I was very pleased to have such a wonderful person helping us with great Customer service! Thank you Joan !
Great service
Good store
(Translated) We always look for clerks (Original) On cherche toujours les commis
Love the merchandise and staff
Excellent service looks like the eyes are smiling Hugs..........
(Translated) Lousy service (Original) Service nul
Nice all i can say
(Translated) Great (Original) Super
(Translated) Several things that are not found in other supermarkets of this kind (Original) Plusieurs chose qu'on ne trouve pas dans les autres grandes surfaces de ce genre
(Translated) Boln price and service (Original) Boln prix et service
Automated phone service sucks! Press 1 for store hours....I press 1...I'm sorry you pressed an invalid number, try again! Uggh.
Doing a renovation near this store. Really nice and helpful staff here. Bought tons of stuff from them and got some good tips as well. Will be buy lots more from them
(Translated) Lots of choices but more expensive than at Canac. (Original) Beaucoup de choix mais plus chers que chez Canac.
Great products and great staff
Good spot. Had everything I needed
(Translated) We find everything there at a good price (Original) On trouve tout la bas a bon prix
(Translated) I just went to the store to request a quote for my renovations, they directed me to a person who takes care of the materials and I politely inform him that I need a quote for materials, 2x4, plywood ... he told me immediately return to see the prices, I inform him that I need a large quantity and advice, and he still directs me to see the materials, no service from his part, I was shocked by the service and I left the store, I take the trouble to go see it and that's the result ... we will have to go elsewhere (Original) Je viens de passer au magasin pour demander une soumission pour mes rénovations, ils m'ont dirigé vers une personne qui s'occupe des matériaux et je lui informe poliement que je besoin une soumission pour des matériaux, 2x4, plywood ... il me renvoie tout suite voir les prix, je lui informe que je besoin une gros quantité et des conseils, et il me dirige encore voir les matériaux, aucun service de sa parte, je me suis choqué du service et j'ai quitté le magasin, je prends la peine d'y aller le voir et voilà le résultat... il va falloir y aller ailleurs
On the floor helpers, not very helpful. It seemed like you needed to be female for them to show much interest. Bring your wife or girlfriend, might help. Other staff was good!
(Translated) Bravo for the appliances! I ordered a stove and fridge on June 29th. The first available date for delivery was July 7th, compared to other retailers around who had a month or more to wait! The day before I was notified by email and phone that I would be delivered between 10 a.m. and 2 p.m. Received at 11:30 am on July 7th as expected! The delivery men were very careful. Really happy! In addition they equalize the price of the competitors plus 10% !!! Very satisfied! Thank you! (Original) Bravo pour les électros! J'ai commandé un poêle et un frigo le 29 juin. La première date de disponible pour la livraison était le 7 juillet, comparativement aux autres détaillants autour qui avaient un mois ou plus d'attente! La veille on m'a avisé par courriel et téléphone qu'on me livrerait entre 10h et 14h. Reçu à 11h30 le 7 juillet comme prévu! Les livreurs ont fait très attention. Vraiment contente! En plus ils égalisent le prix des concurrents plus 10% !!! Très satisfaite! Merci!
If you can't handle providing people with their orders then dontv stay open. Hire more temporary staff to handle curbside ordering. If we are sent an email that says our order is ready after 5 hours of waiting, we should not have to wait in your parking lot for another HOUR for it to be retrieved. Other stores, specifically your competitors have figured this out and provided a system that works. This is an embarrassment for Home Depot, and rest assured you've lost a customer.
So helpful and fast service
Good prices. Fantastic staff who are knowledgeable
(Translated) Good service and special product available! (Original) Bon service et produit en spécial disponible !
(Translated) After-sales service completely rotten! (Original) Service après vente complètement pourri !
Everything u need they have
I shop here fairly often, so I know my way around. If you need help it's sometimes a little hard to find, but the staff are very friendly and helpful.
Best place to get your home improvement solution at the most competitive price. Cons: Non-Canadian store...
Was looking to purchase a tub surround. Couldn't find anybody to help as usual. Another guy was trying to get someone to help and not having much luck. I left the store empty handed. Nobody seems to care about customer service any more.....sad.
(Translated) At the end (Original) Au boutte
(Translated) I did not find what I was looking for but I love to go there (Original) J ai pas trouvé ce que je cherchais mais j adore aller là
The best Home Depot. I have never had a bad experience here, they always have what I am looking for and more. Best place to buy Fresh cut sods when the season is on. The clearance tables towards the back of the store by the lighting department always have a great buy. Staff are friendly
Found exactly what I was looking for many good quality choices good staff and a Subway right there.
They probably have it. But you try to find it yourself is almost impossible.
You can find almost anything you're looking for at The Home Depot. The staff are always willing to spend a little more time answering your questions or to explain the difference that some variables that might make with your project so it makes it all worth while.
(Translated) A lot of choices (Original) Beaucoup de choix
(Translated) Since Rona lost her soul, Home Dépôt has been one of the hardware stores I go to now. The products are of quality and the service is impeccable. Unfortunately, some advertisers who display poorly translate their advertising. You will find two examples in these photos. (Original) Depuis que Rona à perdu son âme, Home Dépôt est une des quincaillerie où je vais maintenant. Les produits sont de qualité et le service est impeccable. Malheureusement, certain publicitaires qui s'affichent traduisent mal leur publicité. Vous trouverez deux exemples dans ces photos.
Very helpful staff and lots of stock. Got everything I was looking for
(Translated) Big store! Filled with everything I love (Original) Gros magasin! Remplie de toute chose que j'aime
Amazing staff
(Translated) Just what I needed for my new house I found (Original) Justo lo que necesitaba para mi casa nueva encontré
(Translated) Esti de marde service! When you wait more than an hour in the wood for you to serve that no squealing of common sense. (Original) Esti de service de marde! Quand t'attend plus d'une heure dans le bois pour te faire servir ça pas de criss de bon sens.
Good clean store very reasonable amount of inventory staff is very helpful
(Translated) Good (Original) Bien
This is a great hardware store, everything is accessible and store staff are wonderful. I found parts to a washing machine where I could not find anywhere else!
Beautiful place to live or visit
I have noticed that the website for this location has products listed as being in store, but when you get there and try to find it, it doesn't exist in store. You get told to order online ????.
(Translated) Nice inventory ... (Original) Belle inventaire...
If ordering multiple items online, one cannot count on all items on the order being available for pick up, even after being advised that "your order is available for pick up". I made the trip for pick up my order, only to be told on pickup that the item is out of stock due to an error online (Note to add insult to injury it took Homedepot 3 days to process my order); Needless to say, I had to pay approx. 1/3 more for a comparable product, without the courtesy of being offered the replacement garden soil for the same price as the one I had ordered. In my opinion, customer service in this instance was poor at best. Very disappointed with my purchase experience!
(Translated) Lack of clerk but when you find one, it is excellent (Original) Manque de commis mais quand tu en trouves un, il est excellent
(Translated) They had everything I needed in stock at a fair price. (Original) Ils avaient tout ce que j'avais besoin en stock à juste prix.
(Translated) Excellent service (Original) Un excellent service
(Translated) Very good service for trip unloading ???????? (Original) Très bon service pour le déchargement de voyage ????????
(Translated) Very slow internet pickup, but good customer service (Original) Tres lent question ramassage par internet, mais bon service à la clientèle
Good
Normally I have good experiences here but I purchased a 100$ Dewalt work backpack recently, within 4 months and given that it's overdue the 90 day policy, I won't be getting any exchange. …
Do not get any custom cabinets / vanities from this place. They lied about the timelines, couldn't be bothered answering emails about the issues. Sent half of my vanity a month late and back ordered the other half. On top of that, the vanity was built with different sizes than the plans they provided. Complete garbage.
(Translated) Great satisfaction, They have a very large selection of kitchen sinks and faucets. for all budgets. And U.S shopped there sink and faucet.We received a very good service. (Original) Une très grande satisfaction, Ils ont un très grand choix d'évier de cuisine et robinets. pour tous les budgets. Et nous y avons fait nos achats évier et robinet.Nous avons reçu un très bon service.
(Translated) Great locations, with good service. Thank you! (Original) Super emplacements, avec un bon service. Merci!
Great location gor all you need in and around the house. Great selection of tools, hardware, mats and the staff is knowledgeable. I recommend this store to anyone who has a small or big project at home.
(Translated) fast efficient (Original) rapide efficace
(Translated) Good service, lots of choice (Original) Bon service, beaucoup de choix
reasonable price with different variety
Great staff
(Translated) I always find what I need and more (Original) Je trouve tjrs ce que j'ai besoin et plus encore
Minamal stock And NO I don't want a credit card Paul!!
Decent selection, not quite enough people in the floor helping find stuff
I went in to find a shelf, and luckily I didn't have to walk around searching for it, I asked someone where they were, they were seated so they pointed me in the right direction. Found my shelf easily, then I needed screws for it. I asked someone where they were and they pointed me down the correct isle. Friendly, helpful, easy to get what you need and get out.
Very nice
(Translated) Flexible opening hours, staff always smiling and know their department well. The quality of the materials is good, as well as the variety. It's always a check mark above others. For all our interior or exterior projects, we always start our purchases here, because we know we will find it without wasting time. (Original) Heures d'ouvertures accommodantes, personnel toujours souriant et connaissent bien leur département. La qualité des matériaux est bonne, ainsi que la variété. C'est toujours une coche au-dessus des autres. Pour tous nos projets intérieurs ou extérieurs, nous débutons toujours nos achats ici, parce qu'on sait qu'on va le trouver sans perdre de temps.
Good.
(Translated) Different from others! Lots of specialized tools (Original) Differant des autres ! Beaucoup doutils spécialisés
Who does not love this place
The store was small and didn't have what I was looking for I was in cottage country and wanted to get a Axe and torch fluid and could not find anything.
(Translated) No service I think the employees are hiding ... (Original) Pas de service je crois que les employés se cachent...
Home depot gives your home needs a better place to being fulfilled.
I placed an online order for an item that was not in stock at the store and requested it be delivered to the store for pickup. Two weeks later I have no product, a charged credit card, 2 conversations with online customer service and an unsuccessful visit to the store. When you live out of town, you really hope that customer service can do their job and have a resolution for you without having to drive back and forth not knowing if you will get to pick up the item you have already paid for weeks before.
(Translated) Very efficient online ordering and very quick order pickup since they had prepared my order very well (Original) Commande en ligne très efficace et ramassage de la commande tres rapide puisqu ils avaient très bien préparé ma commande
Home Depot is like going to the movies with your best friend and their mom. You know they'd do their best to get you whatever you need and it's mostly about you having a good experience. At the end of the day, either way, you probably didn't pay for a movie.
Another trip to Home Depot to find a couple of reno items. Success! Always a bit nervous going shopping during this awful pandemic... but everyone, …
Huge store with everything you might need. We'll organized and interesting quality vs price ratio.
Store stock is poor, lack of products that are supposed to be in stock and lots of products they don't even carry.
Ok
I really enjoyed myself here at the Home Depot today while doing my shopping. That staff is good, that selection is good, and that flashlight is bright they sell. Such a nice place, such a great shop. They could use a few more stalls in the bathroom though, cause if you gotta poop you don't have to wait so bloody long.
(Translated) Very poor customer service. After 1 month of telephone approach for a simple complaint of delivery time, where I am told that a superior will call me back within 48 hours to process my request, nobody has called me yet. We throw the ball from one service to another, and assure me that there is no possibility of speaking to a higher authority to complain about this service. Do not do business with this store which does not respect their customer and tries to stifle dissatisfaction by simply not responding to it. (Original) Très mauvais service à la clientèle. Après 1 mois de démarche téléphonique pour une simple plainte de délai de livraison, où l'on m'affirme qu'un supérieur me rappellera dans les 48 h pour traiter ma demande, personne ne m'a encore appelé. On jette la balle d'un service à un autre, et m'assure qu'il n'y a aucune possibilité de parler à une instance supérieure pour me plaindre de ce service. Ne faites pas affaire avec ce magasin qui ne respecte pas leur client et tente d'étouffer les insatisfactions en n'y répondant simplement pas.
Experience was bad enough that we made our purchase elsewhere. Salespeople in general ignored us and those that did respond, after we made initial contact, were less than helpful bordering on rude. We have recently moved back to Quebec from …
(Translated) I have been there several times to look for the equipment I needed for my renovations. The staff are qualified and are there to give their advice. (Original) J'y suis allé à plusieurs reprises pour chercher le matériel que j"avais besoin pour mes rénovations. Le personnel est qualifié et est présent pour donner leur avis.
Great staff. Good selection of products. Great for home improvement needs.
(Translated) Good service (Original) Bon service
(Translated) Always a great shopping experience at Home Depot! (Original) Toujours une belle expérience de magasinage chez Home Depot!
Great variety and prices.
Good service
(Translated) Empty shelf .... (Original) Tablette vides ....
I'm not sure what happened to this store but when Phil was at the Building centre pro help desk, it was the best place to shop for materials to build. Lately the staff they had there have been unwelcoming, un-interested and unhelpful. It's three separate times, three different ladies that are put there too. We spend up to 15k a year sometimes on business related purchases and other personal purchases. We went there the other day to purchase almost 1200$ of OSB material and asked for help to load the material on our truck. The lady at the front told us to "load it ourselves". As if hauling 30+ full sized boards onto the cart would be "easy peasy". Either way, after hauling 12+ boards onto the cart and realizing that not only was it tedious and back breaking work, we'd have to haul it the other way to the truck. We gave up and spent only $400. A simple forklift would have saved time and gotten us out of the store faster than lugging it by hand. Sorry to have bothered the lady at the Pro Desk, she's obviously too busy.... The place hasn't been the same ever since Phil left. Won't be going there unless there's something that's exclusively home depot now.
(Translated) Mafasin offering a very large inventory of electrical equipment. (Original) Mafasin offrant un très grand inventaire de matériel électrique.
Excellent service and assistance. Return/exchanges are customer accommodating. Been to other Hone Depots, but this is one of the best for customer care!
(Translated) Everything for the house (Original) De tout pour la maison
(Translated) big box store it's ok (Original) magasin à grande surface c'est ok
Hit or miss with employees when it come to help finding where stuff is, their online inventory greatly differs from what's in the store.
(Translated) It's been great !!!! (Original) Ss été super!!!!
Good service
Tran at home depot Red Deer is among the best sales representatives. He always help and assist customers no matter how busy he is. A gold star to Tran!
Excellent service ????
Not much for in electrical department
Service was excellent
Friendly and good service
I got most of the things I was looking for but weather stripping for doors was a slim selection but it is the season
Went to the tool rental, service was good and the tool worked well.
Employees display various experiences
I ordered a shower bar online for curbside pickup and the money was immediately deducted from my account but I never got a confirmation email and I have yet to get a call that my product is ready for pickup. I had my cousin stop in same day …
(Translated) The prices are lower than elsewhere! (Original) Les prix sont plus bas qu'ailleurs!
Found the lumber I needed easily. But not the steel roofing. My go to place to shop.
Staff are always friendly, the store is always well organized, and the washrooms are the cleanest on the island.
(Translated) No service and no hurry to act (Original) Pas de service et pas pressé d'agir
(Translated) Very large store. Lots of employ available. Helpful & polite. (Original) Très grand magasin. Beaucoup d'employer disponible. Serviable & polis.
(Translated) Good service (Original) Bon service
(Translated) 20 min to wait for a refund, it is 4 to wait, she asks for no reinforcement and does not even greet us? desolate, finally 30 min later we are served (Original) 20 min a attendre pour un remboursement , on est 4 a attendre , elle demande pas de renfort et nous salue meme pas ? desolant , finalement 30 min plus tard on nous sert
Great customer service thank you
Difficulty with getting help. But, once I did it was ...ok.
Love this store
Stopped in our local home depot today and have couple comments , we walked in looking for an item and didn't see it so we stopped where 2 employees were talking , one asking the other where something was and didn't bother to acknowledge us standing there waiting to ask one of them a question rather just ignored us and proceeded on their way, on top of that when we finally found someone to ask about the item we wanted we were told they didn't have it even though the website said the day before they had some in store stock but now nothing , very disappointing experience to say the least! Just maybe someone from Home Depot will see this and try to correct our experience someway !!
You gotta love how depot
Nice staff
(Translated) You can find all my materials at Home Depot (Original) On trouve tout mon matériaux chez Home Depot
(Translated) Great even with everything going, I bought online and great service !! (Original) Super même avec tout ce qui ce passe, j'ai acheté en ligne et excellent service!!
Big store with lots of inventory
Very experienced with issues concerning paint
(Translated) Good choice of products (Original) Bon choix de produits
No stock. Shelves seemed bare.
Had exactly what I was looking for..????
Excellent service
Great place to shop... was helped to find what I was looking for and continued on my way......
(Translated) Very good service especially the seasonal department. (Original) Très bon service particulièrement le departement du saisonnier.
Awesome service
(Translated) Many choices you can find everything at a good competitive price (Original) Beaucoup de choix on trouve de tout à bon prix competitif
I had the good fortune to have Paul Nickelo assist me when searching for appliances for a new house build. He took time to snswer all my questions, made suggestions about reliability and local service for products, checked for availability within my timeline and and we stayed within my budget. Great job!
Love wrapping paper
Took a while to find someone who could help me in the end left with out what I wanted.
While i expected a modest wait time for my order to be ready for pick up, 3 days later still nothing. The least they could do is provide their customers with an honest wait time estimation. Decided to cancel my order and go to Home Hardware, everything was ready for pick up within a few hours.
Usually have the stock on the shelf when I check online before I go. Have been disappointed with Canadian Tire and what they show for stock when I'm online and go to the store and no stock. Burned 3 times. Pricing is competitive and sometimes better than competitors. They are doing something right.
All you need as a homeworker
Was looking for varnish and I had a young girl serve me. She was very good, knew her products and spoke very good English.
Great staff here! Store is well kept, clean and organized. I frequently visit this location and cannot find an issue or complaint at all.
I thought all home depots were the same...this store in Red Deer is amazing! Choice selections, quality and I had lots of assistance. In and out within a 1/2 hour ????????
(Translated) Excellent service (Original) Excellent service
(Translated) Rude and not understanding return service. Lack of courtesy and respect. (Original) Service de retour désagréable et non compréhensif. Manque de courtoisie et de respect.
(Translated) Had a recall for my snowblower to change to a new one on the spot the very courteous lenient manager. Great (Original) Avait un recall pour mon souffleur à neige changer pour un neuf sur le champ le gérant clément très courtois. Super
(Translated) We are always well advised and served. (Original) On y est toujours bien conseillé et servit.
Good selection. Decent prices. Friendly staff
Walked in to greeter texting and didnt even look up. Couldnt find anyone to help me load bricks. I even walked all the way to flooring and still couldn't find help. I gave up and found a yellow ladder to reach off the pallet on the second rack.
I recently purchased a bunch of flowers from the garden center at this location and the sales representative taking care of the plants there was extremely helpful and friendly in locating everything I was looking for. I could see that they really cared about the flowers and plants they had there and they looked absolutely beautiful!! I almost bought every plant! Thank you!
Smaller version of store. Drive-through lumber yard is closed for winter and poorly maintained. Was not designed for northern Ontario. Very pushy appliance sales. Customer service desk is very helpful but many of the staff on the floor have limited product knowledge and I always double check any advice I receive
The woman in the paint dept was so friendly and helpful getting me the color stain I needed.Very very nice as was the cashier that rang me thru.
This location has wonderful and very helpful staff.
good service
(Translated) Prices are generally lower than at Réno-Dépôt. There is plenty of parking space and cashier service is fast. (Original) Les prix sont généralement moins élevés que chez Réno-Dépôt. Il y a beaucoup d'espace de stationnement et le service aux caisses est rapide.
(Translated) I inquired about the price of a snow blower and got 3 different picks in 2 visit in the same day. The price was not displayed on the item. Sorry. (Original) Je me suis informé sur le prix d un souffleur à neige et je ai eu 3 pris différents en 2 visite dans la même journée. Le prix n'était pas affiché sur le article. Désolant.
Great selection and good prices. Best in sydney for home renovations.
(Translated) Nice store but the products suggested by the clerks are often not the right ones depending on your use. When you go there on Saturday, finding a clerk is a challenge… Another point, we are very disappointed with the …
Great garden Centre and anything else you need
Terribly run store with new COVID procedures. People at the entrance give you bad information, tell you to go to the wrong zone, online system for pickup works only some of the time. Tool rental is extraordinarily slow. Expect to be on hold for 15-20 minutes and then wait an additional 20 minutes to actually get an item. Time of day for service speed seems irrelevant, just always slow.
What a great start to the morning: Needed some materials, stopped in, and left in an even better mood. Such friendly staff and always so willing to help you out. Much different than any other Home Depot (or other big box store). Too bad you can't share your level of service with the rest!
Very good ,and thanks for the teams working in the store.
Hello to everyone, they're more professional than others, polite, speak english, if you need help they really do, reasonable prices.
(Translated) You find everything (Original) Tu trouve de tout
Great service on this visit
(Translated) Clearly the service at home depot ... It's not their specialty !!!! (Original) Clairement le service chez home dépôt... C'est pas leur spécialité!!!!
(Translated) Good variety of item. Courteous and smiling staff (Original) Bonne variété d'article. Personnel courtois et souriant
Good selection. Helpful staff.
(Translated) It's like Reno ... but much better (Original) C'est comme Reno... Mais beaucoup mieux
Who doesn't like a trip to HD
Helpful staff - found what I needed fast
(Translated) Good price ???? (Original) Bon prix ????
Awesome service. Good prices
(Translated) Good (Original) Bien
Carla , the service gal was very helpful! JG
(Translated) Good service (Original) Bon service
(Translated) Of all, quality available and service also several choices of tooling of article and appliances, for some items the prices a more expensive than competitors, except it must also be watched the bargain, what I like more no course has wood , wood and indoors at room temperature. (Original) De tous, qualité disponible et service aussi plusieurs choix d'outillages d article et d'électroménagers, pour quelque articles les prix un peut plus cher que concurrents, sauf il faut aussi surveillé les aubaine, ce que j aime plus pas de cours a bois, le bois et a l'intérieur a la température ambiante.
(Translated) I received very good service. I looked at the dishwashers and an employee provided us with very good advice with great kindness and patience. (Original) J'ai reçu un très bon service. J'ai regarder les laves-vaisselles et une employée nous a fournie de très bons conseilles avec une belle gentillesse et patience.
Best place the get your stuff, better than Canac, Rona or BMR.
Our sales girl was super helpful
(Translated) Good service! (Original) Bon service!
Tried twice to get assistance on two different days. Needed help to get a runner cut to length. No one came to help, even after asking someone from another department to call an associate. Decided instead to head over to Lowes. Took less time to walk into the store and get an associated help than it did to drive across the street to the store. Won't be choosing Home Depot Sudbury again.
It was good but couldn't find everything we went to buy.
Lots of choices
Went shopping for a light fixture. Was greeting by 2 workers, both older gentlemen who offered help and have advice. Extremely helpful. We were successful in finding just the right fixture. Many thanks.
Good place for the diy er
(Translated) Personal not courteous and impossible to get good service because it hires incompetent people (Original) Personnelle non courtois et impossible d'avoir un bon service car il engage du monde incompétent
Great staff at this location very helpful
Clean and very friendly
They offer best service and give right advice on how to do a diy project.
(Translated) Attentive service. (Original) Service attentionné.
(Translated) Good store have found almost everything (Original) Bon magasin ont trouve presque tout
Clean store and friendly staff lots of variety ion all products they offer, stock is kept up and they always have selection. Prices are on par with similar stores. Lumber is ok.
Sometimes hard to find workers that will help
Selection is good, the prices seem a little high but guess that's everywhere nowadays!
Got good service and quick
(Translated) I use this store as a convenience store. 15% of expenses for return in store. Reno Deposit and Canac 0% (Original) Je me sert de ce magasin comme dépanneur. 15% de frais pour retour en magasin. Reno Dépôt et Canac 0%
(Translated) Good service but prices a little expensive! (Original) Service bon mais les prix un peu cher!
Good service, good selections
(Translated) Excellent service to the painting department !! He knows their stuff !!! (Original) Excellent service au département de la peinture !! Il connaisse leur affaire !!!
Love this place!! Great buys and lots to choose from.
(Translated) Very good service and a lot of stock despite the pandemic (Original) Très bon service et beaucoup de stock malgré la pandémie
Like a toy store for larger boys
Definitely a lot better service that has been in the past. And they have cool Halloween decorations this year
Always has what I'm looking for, staff are super helpful
(Translated) Staff present, efficient and everything we seek including good advice (Original) Personnel présent, efficace et tout ce que l'on cherche y compris le bon conseil
Good place when you know what you want. I don't know about their service. Lumber is so so, need to pick through them to find decent stuff.
Absolutely Terrible customer service. Half of the staff doesn’t seem to know their own return policy let alone answer a phone call lmao… If you want to exchange a $250 drill with any type of defects good luck because once the box is opened and you try to put a 3" screw thru a 2x4 your return is now void and won’t be accepted, even tho the drill doesn’t work… not sure if it was just the store location Or a company wide issue but seems quite ridiculous imo.
I use ALL the box stores in Parry Sound. The staff @ Home Depot are friendly and mostly quite knowledgeable. If in doubt, ask for the expert in the department before entertaining questions that require trades knowledge. The outside yard drive through is "golden" when picking up multiple items, or heavy bags of concrete/mortar. Quick and easy most days.
Hard to find staff, but once service was found it was great.
Typical home depot. Large store with lots of parking. We were expecting clearly marked entry and exit doors with the new Covid restrictions in place. Not so. One door was not marked at all. One door was marked exit with the 3rd door marked as both entry and exit. Very confusing.
(Translated) Very good store (Original) Très bon magasin
The employees gave me many important advices to help me choose the right product, they're also very respectful. The price/quality ratio is also good.
Great staff and ok prices
Excellent customer service at the Pro desk
(Translated) Good large choice and prices readjust to the other (Original) Bon grand choix et les prix réajuster au autre
Perfect
Like IT!
Drove from the Soo to pick up a toolbox. Staff at Service staff was super friendly and the young man who helped me load it up was excellent. Quick in and out.
Lots of quality products ..competitive prices ..very helpful staff..A+++
(Translated) Excellent service, quality and good price. (Original) Excellent service, qualité et bon prix.
(Translated) wow! I found a humidifier $150.00 less than on Amazon for the same device.???? (Original) Wow ! J'ai trouvé un humidificateur $150.00 de moins que sur Amazon pour le même appareil.????
Clean, well stocked, well staffed.
Very helpful staff, found everything I needed and despite the cost of materials having been raised to exorbitant amount (all in the name of Covid) all employees made a difference and prices arent the worst compared to others.
I find the staff are very nice in there. I used the paint department today.......there was a lot of people in there not social distancing however and on top of each other in the paint department, but it didn't affect the service. Only shop for my paint there.
(Translated) Very disappointed with the customer service. Purchasing an item packed, arrived at home I see that it is damaged (It happens), returns to the store, I ask for a discount with the exchange, I refuse, I ask to see a manager, arriving tell me, is it you? I reply, me what? ... By holding my last I finally received a 10% (in gift card, haha) Who is the cellar? (Original) Très déçu du service à la clientèle. Achat d'un article emballé, arrivé à la maison je constate qu'il est endommagé(Ça arrive), retourne en magasin, je demande un rabais avec l'échange, on me la refuse, je demande à voir un gérant, en arrivant me dit, c'est vous ça? je réplique, moi quoi?... En tenant mon bout j'ai reçu finalement un 10%(en carte cadeau, haha) C'est qui le cave?
I ordered a vanity top from Home Depot online. Product arrived broken. Contacted HD ca was told by one rep they would pick up item and bring new one. Second rep said this was not possible. She told me item would be picked up taken back to Ontario and if they see fit would issue a credit, and I would have to pay for another one in the mean time if I wanted it. I asked if I took the item back to the store, would they refund me right away. She said yes So the next day I loaded up the broken vanity top took it to the Red Deer store. They went into there system and took the vanity top back, but told me they could not refund me as it would be done by Home Depot.ca. But they sure would take my money so I could order for another top. After speaking to a couple different reps at the store this was my only recourse. The did not issue me a receipt for the returned item so I had one of them right a note on my receipt that stated item was returned to the store. The next day I contacted Home Depot.ca, and another different rep told me I would not get my money back until the store returned the item back to Ontario. I spoke to numerous people at Home Depot ca and the store and received a different story from everyone. Gave them a 1 star rating because it would not let me go lower
(Translated) Very good service And good service after sale (Original) Tres bon service Et bon service apres vente
(Translated) Big surface. Always clean and good services (Original) Grande surface. Toujours propre et bon services
I will not be shopping a Home Depot in the future with the amount of money that was given to the Trump campaign nor anyone else in my family Shame on Home Depot it totally discussed me
(Translated) Good (Original) Bien
Great place to shop. Staff is friendly and well informed.
Purchased a Style Well Bracebridge 54inch Media Console Electric Fireplace on a Sunday morning at the Red Deer Home Depot and put it together that afternoon. Moved it into place plugged it in and the firebox was not working. Hauling it back to Home Depot was not high on my list so went in to talk to Customer Service and the Seasonal Department. Everyone I talked to were helpful and they soon had me away with a new firebox and it works well. I would recommend Home Depot to anyone.
(Translated) Great staff! (Original) Personnel super !
Rude employees, yelled at me for a solid 5 minutes about how returns are different from exchanges. After the 5 minutes she clicks a few things says they don't have another sink and here is my refund. I walked back to the shelf found 4 more. WILL NEVER SHOP HERE AGAIN
Great service staff is always helpful, great prices on tools
Great service and selection
Worst customer service waited a half hour to be told no help for atleast another 20min. Went to Lowes instead.
Not always having staff that know much in their departments.
(Translated) Good choice of products and advice. The staff are welcoming. (Original) Bon choix de produits et des conseils. Le personnel est accueillant.
Very polite and attentive. Help me find what I need quickly. Cut any wood purchases to size. Good stock and variety. Lots of parking. An overall great store.
The deals are better than any other home depot
(Translated) Good choice but lack explanations to replace a kitchen counter (Original) Bon choix mais manque explications pour remplacer un comptoir de cuisine
Always easy to find help. Website inventory is not accurate and is the only reason I didn't give 5 stars
Guy in Plumbing very helpful
Large, bright store!
"Half of a normal Home Depot" Everytime I desperately need an item for my cottage it's always out of stock at this store, or they don't carry it -and you have to order it in. This week for example; my roof was leaking bad on my RV camper I needed a 5 gallon pail of roof sealant( a common item) I figured the Parry Sound location would have it -Wrong!! They had zero in stock and said it would take over a week to get it in .I had to drive over 100 km's return to the Huntsville or Orillia store to get what i needed..The Huntsville store had 7 in stock and the Orillia store had 6 in stock.Do not depend on this store to have what you urgently need - pickup what you want at other Home Depots on your way to Parry Sound and save yourself a trip.
Good and friendly service
Found what we were looking for to buy. Efficient COVID check out. Nice young gentlemen who worked there helped us get some used pallets for a home project as well.
(Translated) Finally a place where these possible to speak to a clerk without having to wait 1hrs (Original) Enfin une place ou ces possible de parler à un commis sans avoir à attendre 1hrs
(Translated) I find tjs what I need (Original) Je trouve tjs ce que j'ai de besoin
good
(Translated) Great home depot to buy but I wish you no breakage. I bought an LG Lavause for $ 1100 with an extended warranty of $ 200. First try, she can't do a spin, she makes a din and an error message. I try to apply my extended warranty, it redirects me to LG. I call LG 3 times, the same guy answers, not possible to understand 3 letters or numbers, it takes 9 minutes for him to understand my address which is 135 Main Street, no harder than that, impossible. He tells me that the communication is bad ... I call Sherbroke, the young lady is on duty and tries to help me but unfortunately, she has the same phone number as me to the same guy who does not know a word of French and neither of English! WOW. So I have a super guaranteed brand new non-working washer that no one can apply or manage. So shopping at Home Depot is good, but it shouldn't break because it's more expensive than expected ... I have furnished casi the whole house with Home Depot. I have regrets ... and especially a fear of breakage because no service and even if you pay the extended warranty ... you will get an account with another company which ultimately refers you to the manufacturer. AWESOME WOW! 5 stars for the effort, 0 stars for the result. Obviously, being nice helps, speaking the language too, but solving the problem is the goal. Philippe Marchesseault (Original) Super home depot pour acheter mais je vous souhaite de ne pas avoir de bris. j'ai acheté une lavause LG à 1100$ avec une garantie prolongée de 200$. Premier essai, elle ne peut pas faire un spin, elle fait un vacarme et un message d'erreur. Je tente d'appliquer ma garantie prolongée, ça me redirige vers LG. J'appelle LG 3 fois, le même gars répond, pas possible de comprendre 3 lettres ou chiffres, on prend 9 minutes pour qu'il comprenne mon adresse qui est 135 rue Main, pas plus dur que cela, impossible. Il me dit que la communication est mauvaise... j'appelle à Sherbroke, la demoiselle est de service et tente de m'aider mais le malheur, elle possède le même numéro de téléphone que moi vers le même gars qui ne sait pas un mot de francais et ni d'anglais! WOW. J'ai donc une laveuse qui ne fonctionne pas flambant neuve super garantie que personne ne peut appliquer ou gérer. Donc, magasiner chez Home Depot c'est bien mais faut pas que ça brise car c'est plus cher que prévu... J'ai meublé casi toute la maison avec Home Depot. J'ai des regrets... et surtout une peur bleue des bris car aucun service et ce même si vous payez la garantie prolongée... vous aller vous faire un compte sur une autre entreprise qui vous réfère finalement au fabriquant. WOW GÉNIAL! 5 étoiles pour l'effort, 0 étoiles pour le résultat. Évidemment, être gentil ça aide, parler la langue aussi mais résoudre le problème est le but. Philippe Marchesseault
Bought our new kitchen here. Sue the kitchen designer was great. She was very knowledgeable and extremely helpful.Covid-19 made delivery and Installation tricky but Sue helped us every step of the way.Very pleased with the finished product
Friendly staff knowledgeable and good variety of products in store
Everything you need for your home
Good selection of everything, but finding assistance can be difficult. Not the Home Depot of yesteryear, when there was a knowledgeable employee on almost every second aisle.
Had a great experience today at Home Depot. They processed a credit I was due without any problem and I found a great deal on a couple of items I've been looking for. Overall a great day.
It was a great experience they were friendly and willing to help
Terrible service! A lot of the staff have no knowledge of there department. Staff are snappy and miserable.
Home depot is the place to go. The staff are amazing friendly and very helpful. Never had a issue and great prices. Love home depot thanks for being there for your customers.
(Translated) Lack of staff. Try to get information, it's not easy. Less choice than before. (Original) Manque de personnel. Essaye d'avoir de l'information , c'est pas facile. Moin de choix q'avant.
(Translated) Very good stocked place and good service with trained and fast cashiers (Original) Muy buen lugar surtido y buen servicio con cajeras capacitadas y rápidas
Sat on the phone waiting for someone to pick up and no one did. Was trying to inquire about if they had something in stock but found it elsewhere. Lost out on a sale due to poor customer service.
(Translated) Good choice of flowers (Original) Bon choix de fleurs
Was in store today to buy a 4x8 sheet of asbestos( which is very flimsy) the salesperson was good enough to get me the cart that you can transport this with . Anyway here I was with a flimsy 4x8 sheet trying to navigate to the check out. …
Service and selection are usually great but with lockdown, it takes days too get anything. What do you do in an emergency?
Hard to find help
(Translated) A lot of choices. I love this store. (Original) Beaucoup de choix. J'adore ce magasin.
Need for traffic control in the yard. Summer drivers aren't smart enough or courteous enough on their own. Staff are helpful for the volume of people
(Translated) Super checkout service (Original) Super service a la caisse
It was very good
(Translated) No more service after a purchase I got defrauded (Original) Aucun service de plus apres une achat je me suis faite frauder
(Translated) Always good service with friendly people (Original) Toujours un bon service avec des gens sympathiques
Very helpful stafg
Poor. I have never been more frustrated with the lack of common inventory. The staff suffers from a general lack of intelligence or motivation. Unbelievable! Whenever I go there there is only about 3/4 of the ingredients I require, thus the job cannot be completed. Don't waste your time.
Good service
Good to go
Very helpful staff and curtious. Love shopping there as they usually have what you are looking for.
(Translated) For product quality and customer service in the garden and outdoor living sector. Thanks to Daniel who helped me a lot to get my bbq into my car. (Original) Pour la qualité des produits et le service à la clientèle dans le secteur jardin et vie extérieure. Merci à Daniel qui m'a beaucoup aidé à entrer mon bbq dans ma voiture.
As others have said, this store is quite small and under-stocked. Do get a bit tired of the staff walking around asking if i am going to put this purchase on my home depot card.
(Translated) Highly expensive high visibility clothing compare to other work shops. (Original) Vêtements haute visibilité très dispendieux comparer à d'autres magasins de travail.
Kitchen Associate was very helpful with our purchase.
Staff was very helpful
(Translated) Make the price unbeatable and in addition 10% more ???? (Original) Font les imbattables de prix et en plus 10% de plus ????
(Translated) Staff available and efficient ... (Original) Personnels disponible et efficace...
They sell mostly everything to build with, great seasonal section. I never go to Lowes anymore.
Ronda is awesome.
Home Depot always has a large selection of hardware supplies. Even with the large selection, the Iles don't feel cramped but instead things seem logically organized. Another bonus is that their staff can actually provide useful advice based on experience, which is more than what can be said for many stores these days.
(Translated) Did not have a clerk to answer us (Original) N'avait pas de commis pour nous répondre
Great people in the tool rental department. Helpful and thoughtful. Thanks Bill.
(Translated) Good prices (Original) Bons prix
The associate was very courteous & helpful.
Very knowledgeable staff, in and out in about 10"
(Translated) Welcoming and friendly staff (Original) Personnel acceuillant et sympathique
Great service , quick and to the point, the clerk found the information I needed, best of all served me in my language. Thank You .
Your typical home depot It's A little challenge to find someone that can help you when you asked someone it's never the right person They always say I'll try to find the right person for your question
Great products and helpful/knowledgeable staff
Seems I'm always alternating between home depot and Lowe's and I don't know why I bother ! I'm always able to find what I need and quickly at HD. Good prices. Service is excellent if you're in the right place at the right time. My only cons: - lack of staff sometimes - they need more of the large platform carts, w.e they're called.
(Translated) Service is poor (Original) Service laisse à désirer
Store has no real Covid 19 policy. Shopping an hour ago, literally ran into 5 people not wearing masks or practicing social distancing. Left store immediately, called to complain. Informed store policy was to recommend. City 311 said store …
Great customer service by Stephanie, she helped me find what I needed and had me on my way in record time!!
Great service.
They usually have what I'm looking for, prices are competitive, lots of selection. I find the lumber isn't great quality, sometimes it's hard to find a straight board. Staff are sometimes helpful, other times they're simply extra pylons to navigate around.
Everything you need
Staff is helpful, usually pretty on top of things when ordered, always nice to shop here.
Great selection. A CSR actually came up and asked if I needed help.
Reese Oh Henry blizzard was just ice cream and tiny particles of supposedly whatever remember the days you knew what you were eating? Shop and toilets were clean so 5 stars for that but come on. let's get what we pay for.
Big store, has everything
(Translated) No service to get information (Original) Aucun service pour avoir de l'informations
(Translated) Excellent service! Great choice of products, several good specials and I like the sections "liquidation". Damaged packaging where already open, but new items and sold for a fraction of the price! Daniel the clerk gave me great suggestions, thank you very much! (Original) Excellent service! Grand choix de produits, plusieurs bons spéciaux et j'aime beaucoup les sections "liquidation". Emballages endommagés où déjà ouvert, mais articles neufs et vendus pour une fraction du prix! Daniel le commis m'a fait d'excellentes suggestions, merci beaucoup!
Good
We left Lowe's because there was no one to be found for help. Home Depot was great. Some one there to answer all our questions and and eager to help.
Ok place
Great place to shop
(Translated) Huge choice !!! Good price!!! (Original) Immense choix!!! Bon prix!!!
My home depot in Sudbury ontario has to have the worst customer service ever. I have been trying to buy windows there for the past two weekends. Either there is no one working there to order the windows or I'm told they are too busy to help me. Not sure how them just standing around talking to other staff members is considered too busy.
Everything you need pretty much at One Stop Shop, Associates kind and knowledgeable and fairly courteous. But not Canadian
Home Depot in Sudbury was not adhering to the 25% limit of people in the store at one time during the covid lock down. When I ask a manager why the parking lot was at 50% full but yet no line up of people outside the store, he bluntly answered me that this is "their" 25% and walked away. He did not care and had no worries about the store being crowded at the time.
Easy drive through section to load and pay
I love visiting this place for home items. But other than that the garden centre has some very affordable rate for the plants. I had few good plants on sale and I recommend to go and see often so we know the offers.
(Translated) Cutting service poorly equipped but the clerk was very friendly. The guys at the painting: wow. I always have a good service, they know their business. (Original) Service de coupe peu équipé mais le commis était très sympathique. Les gars à la peinture : wow. J'ai toujours un bon service, ils connaissent leur affaire.
(Translated) There is stock. Thank you (Original) Il en on du stock. Merci
Good selection. There's my positive remark. And now my negative one: Was overcharged for some items and when I brought it to the attention of the checkout person she replied "Well, that's YOUR fault." (How being overcharged for something becoming my fault escapes me). Then I mentioned that I would like to cancel the whole exchange and I was told I'd have to go inside (wasn't fussy about that because of social distancing), wait in line and ask for a refund. I did just that, but won't have to any more, since I'm going to avoid the place . I left the store feeling upset, not going to put myself through that anymore.
Store is clean. Bathrooms are clean. Staff is helpful when needed.
I just got off the phone with Kayla *(sp) at the Sudbury Home Depot. She sounds young and going on to do great things in life! She was above and beyond helpful! That is what you call customer service!!!!!!
They were closed after their telephone recording said they would be open.
Horrible customer service. Been waiting to return an item for over 20 min and currently still.
Walter in appliances was amazing
Great place
The staff is what sets this store apart from the rest. All are helpful and friendly, every time.
Was greeted by Erika(or Erica) when I walked into store. She was on till wiping it down but reached out to ask if I needed any assistance. Got my purchases and went thru her till. She has a spring in her step and is a great store customer service rep. Thanks For making my experience there a great one.
(Translated) I went to Home Depot in Sherbrooke to buy a pine board about 3 to 4 inches thick to make an entrance console. I was served by a very nice young man named SAM. He listened to my needs. He offered me some superb, beautiful products. I was really delighted with the excellent service offered by this young man. (Original) Je suis allée chez Home Dépôt à Sherbrooke pour acheter une planche de pin d'environ 3 à 4 pouces d'épaisseur pour fabriquer une console d'entrée. J'ai été servie par un jeune homme très sympathique qui se prénomme SAM. Il a été à l'écoute de mes besoins. Il m'a proposé de superbes beaux produits. J'ai vraiment été enchantée par l'excellent service offert par ce jeune homme.
Always get what I go for, easy in and out and priced competitively
I have yet to have anything but a good-great experience here. The staff are knowledgeable, efficient, welcoming and when one needs a hard in a particular department and that member is busy with another customer or on a break, they promptly …
The best place to get Quality products for a home..
It's a home Depot.. what's not to like. Easy to navigate.
Great store
(Translated) Waited 20 minutes for him to find the employee to hire me a trailer, and re waited 30 minutes for the employee to return the trailer ... it's not like there are 200 clients a day either .... (Original) Attendu 20 minute pour quil trouve lemploye pour me louer un trailer, et re attendu 30 minute lemploye pour retourner le trailer... c pas comme si ya 200 clients par jour non plus....
(Translated) I was surprised by the low price of the last items I bought! (Original) J'ai été surpris par le bas prix des derniers items que j'ai acheté!
(Translated) Good service, lack of products in store, they are pushing towards online service which means a lot more time to plan for reception 3 to 4 weeks to plan (Original) Bon service , manque de produits en magasin ,ils pousse vers le service en ligne cela veut dire beaucoup plus de temps à prévoir pour la réception 3 a 4 semaines a prévoir
Polite staff and well stocked
(Translated) Best value for money (Original) Meilleure rapport qualité prix
(Translated) Excellent service! (Original) Excellent service!
great service from Christine
This place is a complete joke. After waiting a couple days, you go to pickup your order and they hand you something completely different. You want a return the thing you didn't order? You'll have to wait until Covid restrictions are lifted. You want the product you actually ordered so you can complete your job? Try ordering online again and maybe you'll get lucky this time and they won't screw it up. Oh and don't commit to a timeline on your jobs, because you've already been delayed by a week and if could happen again. If you can go somewhere else, try that first, these guys don't know what they're doing.
Had everything I needed for a job. Some of the staff do not know their department. I asked for a hardware piece and the associate had no idea. I found it 10 minutes later.
(Translated) Efficient car pick-up (Original) Ramassage à l auto par internet efficace
Great place to shop staff is friendly
Ordered 4 items for pickup off the website, which claimed the items were in stock. I received a call several hours later informing me they were out of stock. Very surprised your inventory systems are not integrated with your website.
One word : Ryobi If you like to tinker Ryobi has a cordless tool for your crazy project.. has far as I know home Depot is the only one to carry it around here... Amazon sell it for a higher price.
(Translated) Quality of service and excellent products Subway on site, (Original) Qualité du service et des produits excellentes Subway sur place,
Friendly staff and the best wood in town
Easy to shop friendly people.
(Translated) Incredible service. The employees are very knowledgeable about their products and take the time to clearly explain them to us. Congratulation. ???? (Original) Un service incroyable. Les employés sont très bien renseignés sur leurs produits et prennent le temps de nous expliquer clairement. Félicitations. ????
(Translated) It is sometimes difficult to find staff on the floor but once done I found answers to my questions (Original) C'est parfois difficile de trouver du personnel sur le plancher mais une fois fait j'ai trouvé des réponses à mes questions
(Translated) Nice experience in general. The associates are not many to cover all these square feet, but once one gets service, wow. (Original) Belle expérience en générale. Les associé ne sont pas nombreux pour couvrir tous ces pied carré, mais une fois qu'on obtient du service, wow.
The best
(Translated) Good service and good advice on painting / staining (Original) Bon service et bonne conseillère au niveau peinture/teinture
They had what I needed. So, Ya it's OK.
(Translated) Very good place and very good customer service (Original) Très bonne endroit et très bon service à la clientèle
(Translated) Really happy with our last visit! Despite the high traffic, we easily found an advisor to inform us and help with our shopping list. All without too much waiting at the checkout. ???? (Original) Vraiment satisfaite de notre dernière visite ! Malgré le fort l'achalandage, nous avons trouver facilement un conseillé pour nous renseigner et aider avec notre liste d'achat. Le tout sans trop d'attente au caisse. ????
The staff are great and great deals.
Very disappointed in the service provided. I have been a loyal customer to Home Depot for many years and have spend thousands of dollars in their stores. About two weeks ago I bought a Frigidaire refrigerator from them and have had nothing …
ok
(Translated) Very bad experience today when returning merchandise. At the Home Depot Sherbrooke, Sophie had the condescending attitude of a jaded teenager before she even served us. She refused to take our product back on the pretext that she could not see the invoice in the system. We had to call in his supervisor. He himself being unable to resolve the situation, it was my wife who intervened by insisting on several occasions that they check all the bar codes on the product (there were several). And indeed, they persisted in scanning the wrong code ... In short, the more incompetent you are, the more arrogant you are. (Original) Très mauvaise expérience aujourd'hui au retour de marchandise. Au Home Depot Sherbrooke, Sophie avait une attitude condescendante d'adolescente blasée avant même de nous servir. Elle refusait de reprendre notre produit sous prétexte qu'elle ne voyait pas la facture dans le système. On a dû faire appel à son superviseur. Lui même étant incapable de résoudre la situation, c'est ma conjointe qui est intervenue en insistant à plusieurs reprises pour qu'ils vérifient tous les code barre sur le produit (il y en avait plusieurs). Et effectivement, ils s'obstinaient à scanner le mauvais code... En résumé, plus tu es incompétente, plus tu es arrogante.
(Translated) very slow service. and to my surprise there was a lot of staff on the floor (Original) service tres lent. et il y avais a ma grande surprise pas mal de staff sur le planché
Ordered a sliding patio door online in July, was supposed to arrive 5 weeks. After 2 months I cancelled the order and went into the store to buy a different brand. My research on the reviews made me hesitant to buy the door sold in stock …
I love going to home depot, but the wait time for the building desk on the phone is terrible. I can never get through after being on hold for over 15 minutes every time I call so I just hang up
My friend was ordering new kitchen cabinets. I was impressed with the service, attention to details,vast selection of choices. The young woman serving us put every detail into their computer program and was able to give us a fairly decent representation of what all the components would look like together.
Ordered curbside pick up for a lawn mower. Have had to wait over an hour the first day, second day same time frame. If they know they are experiencing high volumes for curbside pick up, then you should have more staff than two staff completing this. There needs to be a better system. Bring the orders that have checked in out on a skid to the front entrance so these staff members can grab their ticket and item and deliver it, significantly reducing wait times for customer.
Stay clear of Home Depots online shoping and delivery. I purchased a Ridgid thickness planer and it arrived with damage to the box, I opened to find the item also had damage. Its an outright nightmare trying to return it or even get help. Worst service i have ever had with online shoppin, hands down!
I could not place an order online. I followed all directions I was given online regarding restarting my browser and clearing my cache. Would not work. I called my local store and let them know the trouble I was having, trying to order over the phone. I had all the SKUs of my items and quantities I needed. I was advised that their garden center was open, and to come in. I'm high risk, and wanted curbside pickup. I asked if the items I had selected besides soil were in the garden center for me to find. The employee wasn't sure, and clearly wasn't interested in finding out for me. I ended my interaction with Home Depot's website and with the sales associate over the phone completely dissatisfied, and without being able to purchase the products I required.
I had to go in to your store for a quick run for some gloves and cleaner.I was going to the check out when we were met buy one of the cashiers blowing her nose in a cleanex.I have a heart valve transplant and wouldn't have left home unless I had to what is someone blowing their nose working.they had the apron on of the store we tried to stay away from her as far as we could.
(Translated) It's big as a store; but there is choice and space to walk around and choose. The checkout service was quick. Well done. (Original) C'est gros comme magasin; mais il y a du choix et de l'espace pour se promener et choisir. Le service aux caisses a été rapide. Bravo.
(Translated) The place for everything found (Original) La place pour tout trouvé
It was a great onw
Staff is helpfull
(Translated) The service is terrible (Original) Le service est exécrable
Awful service
(Translated) Nice attention (Original) Bel attention
(Translated) I loved ... the staff were super nice and knowledgeable ???? (Original) J'ai adoré...le personnel était super gentil et compétent ????
The gave my wife a Pine 2x2 and told her that that was hardwood as well as giving her a #2 robertson bit when her list that I gave her specifically said countersink for the 2 inch # 8 screws that she was to get for goodness sakes if you are going to have folks work hardware and lumber at least folks should be trained that pine is a softwood and that a countersink is not a #2 robertson bit
Excellent customer service
Always have what I need ...
(Translated) Always a great service (Original) Toujours un super service
(Translated) Have found a friend (Original) Ont trouvé de tout même un ami
Great help when needed seems most of there staff are bilingual never had a problem have most everything a normal guy and business are looking for open 7 days a week and late weeknights love the store nothing better in my books than the home depot always 100 % satisfied
45 min to buy screws one guy working with a one customer for all that time had to leave and buy my screws and Windows elsewhere
(Translated) We have good price and good quality (Original) On a de bon prix et bonne qualité
Went to home depot today looking for one piece of wood for a craft project, I needed it cut in 6 pieces well the young man that was helping me treated me like I was the most important person in the store, he was so nice and helped me get just what I wanted his name was J.B. and the cashier was also very nice I dident get her name but you would think I was buying enough wood to build a house, this is not the first time I have had exceptionable service at our Home depot they all treat you very nice no matter what you are buying, Thanks Home Depot staff.
Staff shouldn't be invisible, having two at employees at the self check out doesn't help the customers wandering the isles looking for products that may require helpful advice on where to find said product! before the customer needs a hand to scan and pay, when did Home Depot forget about their ask the pros slogan! Can't ask whom isn't there!
(Translated) I found that there were a lot of items in inventory and the checkout service was impeccable. (Original) J'ai trouvé qu'il y avait beaucoup d'items en inventaire et le service au caisse était impeccable.
Love it
I have had really good help with my online order today , thank you Home Depot
My go to place for home diy supplies and projects. The staff on the project desk is efficient and the suggestions they show you always make sense.
I want to thank Kevin, who works at Home Depot Red Deer, on March 16th I was looking for a shelf pin for my bookcase I asked for his help and he very kindly and attentively took me to the hall where they were and I showed him a sample of the shelf pin that I needed and quickly found it without any problem. I congratulate Home Depot for having this kind person. NOTE: please don't let Kevin go to work elsewhere, he is a great person and does an excellent job
(Translated) Very good service. After several searches I found. (Original) Très bon service. Après plusieurs recherches j'ai trouvé.
It's getting better and better. The service is good and the inventory is excellent.
I could shop at Home Depot all day! They have everything you could possibly need to repair or renovate. Staff are friendly and knowledgeable.
(Translated) Ultra fast online purchase in less than 24 hours my purchase was at my doorstep (Original) Achat en ligne ultra rapide en moins de 24 h mon achat était à ma porte
(Translated) We find everything and many avant-garde products (Original) On trouve de tout et beaucoup de produit avant-gardistes
(Translated) Complete rental center personalized approach offers quality rental products (Original) Centre de location complet approche personnalisée offre des produits de location de qualité
(Translated) Perfect for shopping for everything for home improvement and construction! (Original) Parfait pour le magasinage de tout pour la rénovation et la construction!
Excellent service. Just wish they allowed dogs as I had to leave someone outside with our dog. We cannot or wouldn't leave our dog at the cottage alone for over 3 hours for our round trip. Cottage is not air conditioned and is very hot.
Always have some reasonable sales on most of the staff are helpful and friendly. With the exception of one in Red Deer no names but I was not impressed at how he treated my girlfriend and mother when the went in looking for an item.
Good Home Depot with a good helpful staff. But I have to comment on a ridiculous situation I encountered there. One person ahead of me in the checkout. Cashier asks if he would like to apply for the Home Depot credit card. End of the speedy checkout experience once he indicated yes. They need to run his driver license and another credit card through their credit approval process at the check out and not somewhere more appropriate like Customer Service desk. After about 7 minutes and a growing line behind me and a complaint to another employee I was sent to another checkout. Paid for my stuff and upon exiting the same holdup at the other cashier because the credit approval process wasn't done yet. Who instituted this stupid policy ?
Great product, all you need is here.
(Translated) A lot of things at a decent price (Original) Tout plein de choses à un prix convenable
Great choice
Went in an hour before they closed and the staff were so helpful! Was directed to the first tool I needed to pick up and then went to pick up some lumber, that's why the 4 stars instead of 5...lumber quality is garbage from their suppliers! Not the first time we picked through a skid to find a few good ones this needs Home depot's attention.
This not a dig at the Red Deer store in particular but a Home Depot in general, as I requested a quote to get a water heater installed, never ever heard back from anyone and I called in to find out some info about something and requested a call back and never heard back from anyone. Ended up going with a local plumber who did a great job.
(Translated) Bad service we only went twice for roofing quotes and not managed to get any (Original) Mauvais service on n'est aller 2 fois pour des soumissions de toiture et pas réussis a en avoir
Curbside pickup is excellent. Extremely fast service. Very friendly. Highly recommend curbside.
Miss Joan , Appliance Sales Associate, In RedDeer Location, She is very friendly, Knowledgeable and helpful to choose me right product. I do really appreciate her customer skill & help me to find great products and offer great deals & her customer service was awesome. Highly recommend her service and will come again to find any of our new appliance needs. Thanks a lot, Miss Joan. Really Appreciate your great service. Thanks a lot.
(Translated) Price quality (Original) Qualité prix
Home Depot- always reliable
Good service. Fair prices. No waiting to get your lumber
(Translated) Impeccable service in terms of household electrons. (Original) Service impeccable au niveau des électrons ménager.
Came to store and it was short staffed at the paint department the sales person took it upon his time to assist 4 customers in the painting department. If you need help in paint department go see Rajat . Thanks Rajat much respect for paying attention to detail.
(Translated) Everything for construction at a good price (Original) De tout pour la construction à bon prix
Usually has what you need
Great staff
Friendly!! And helpful
Great assistance. Quick service
Purchased plumbing supplies. Managed to get what I needed but employees not very well informed. Took an hour to get. Little copper fittings and faucets. Like the place though usually have what we need.
Very good customer care.
(Translated) Amazing deal on plaster! (Original) Deal incroyable sur le plâtre !
I couldn't find something but I ask someone to help me what I was looking for they found it for me
Its alright
Staff quite helpful
Fast and had what I was looking for
Staff is friendly. Thing are organized Place clean
Nice big store, perfect size for sudbury and decent service not the greatest though. I have been found walking for 10-15 minutes looking for an associate to help me locate items within the store. Half the time they have no idea either.
Always find what a needed and good service. If they don't know the response to your question they will ask another worker to find your answer.
This store is beyond bad when it comes to curbside pickup. People waiting over an hour in parking lot is regular. You see someone come out every 5 minutes or so. Canadian tire you see 5 people in and out non stop. Here it's a small miracle when you see someone come out.
(Translated) Always a good service (Original) Toujours un bon service
No complaints here the staff are knowledgeable and friendly.
Great store good selection and knowledgeable staff
Amazing service tonight from Sherri! She went above and beyond for us this evening to make sure we got a Christmas present for our In-laws :) Thank you & Merry Christmas !!
Good store.
Love this store!! Large selection of items and lots of sales! Very helpful staff!
(Translated) It would be good if there are level 2 terminals (Original) Il serait bien qu'il y est des bornes niveau 2
Polite staff, well organised
Windows n doors
I was in a few times picking up items for a few different projects . It was nice to finally get consistently good helpful service from each employee l came across on the floor.
As always this story is like others. But some of the staff are very very helpful and kind.... curbside pick up is great.
(Translated) One of the worst customer service. Impossible to simply speak to someone to share our problem. (Original) Un des pires service à la clientèle. Impossible de simplement parler a quelqu'un pour faire part de notre problématique.
Friendly and helpful, with self checkouts that take cash. Lots to choose from
(Translated) A lot of choices. Good price. (Original) Beaucoup de choix. Bon prix.
Staff has no knowledge of anything
Awesome people to deal with
Good advice.
Fast, friendly, knowledgeable
Knowledgable staff. Nice layout. Had everything I was looking for.
(Translated) I like this shop, my daughter has done several workshops for young people (Saturdays) (Original) J'aime bien ce magasin, ma fille y a fait plusieurs ateliers pour les jeunes (les samedis)
Where to start... Aug 20th we ordered a customized front door with sidelight. We were told with the Covid situation the order might take a few weeks and we were good with that. Since the end of September we have been calling weekly to find out where the order is...some tell us it's coming and waiting at a warehouse, some tell us is being delivered shortly and some tell us they can't even find our order. Before I go on, this order has been paid in full. Last we heard last week was that it was being delivered the week of November 8th. Yesterday I call again to see what's going on and when we can be expecting this order...nice lady from the sudbury,ont. Was able to help me out after a few calls. The door is not even in the production line yet! I ask for a refund and she mentions she can't do that yet since the order has been finalized. I want my money back or want them to add a instalation for this. Come on Home Depot. Get your information straight, and stop making excuses Super upset that we can't get proper information and even more upset I have no door to show since Aug.
The level of rudeness I got from the kid on the forklift made lowes money today. It will be a while before I come back to this location.
Very helpful staff.
Good selection of patio furniture which is what I was looking for and bought and a good selection of garden plants even though it's very early in the season. I like Home Depot because they always have a great selection and I also checked out prices for several things I want to buy in the future. Staff is always helpful and friendly.
Wide selection of tools. Staff is helpful
(Translated) Personally, Home Dépôt improves with each of my visits and the professional and always courteous staff. Quality at competitive prices I also greatly admire their initiative to have people with disabilities among their employees Congratulations to the whole team !!! (Original) Personnellement, Home Dépôt s’améliore à chacune de mes visites et le personnel professionnel et toujours courtois. Qualité à prix compétitifs J’admire aussi beaucoup leur initiative d’avoir des personnes avec un handicap parmi leurs employés(es) Bravo à toute l’équipe !!!
Ordered an axe online last night, which they had it in stock. Says on the website they have lots of orders and might be a delay in pick up, just called and they said it could be a 2 day wait or longer....to pick up an axe they have in stock. If I would have known that I would have taken my business somewhere else. Horrible.
Checked a lot of places but I found mold proof paint at the home Depot in Sherbrooke they didn't even know they had it
Lots of selection
Great variety helpful staff and good prices!
Great staff
Very prompt service! The attendant was at my car before I even sent a request. Received my correct internet order!
Always a great experience at the store. Always have what I need. Get great service.
Was in and out never had a problem lots of people to help you out
I am being charged for a vaccine which was never delivered.
Most times they have in stock what you may look up online. Very helpful staff.
Staff was friendly, we went to 2 different departments and both times, staff approached us asking if we need help.
Can’t call for information and supply question. No one answers at any department, not even special services. I like their prices and variety, but shipping is $100. I get all my large orders shipped from Kent for $25 shipping and they price match.
Ordered flooring for our stairs at the end of March. Needed boards and nosing which were ordered. Boards arrived after 2 weeks from the supply warehouse in Ontario but unsure as to when the nosing would come as it would need to cross the border from the US. Checked with the store frequently and were given several arrival dates- usually a 2 weeks ETA. After many disappointments we were given the phone number to the supplier in California. Many promises made but no follow through. Finally received the nosing for the stairs and hired the carpenter to complete the job. When ready to start the job we realized that the colour of the wood didn’t match. Same product on the box- different colours. Staff at the Red Deer Home Depot presented as indifferent. If someone would of validated our frustration it would of made a very frustrating experience just a little bit better. Instead we were met with indifference and no effort to try and problem solve. BigBox store at its finest. Absolutely no service and no willingness to provide solutions
Helpful staff
Ordered online in March...apparently shipped March 30th... May 13th still not here... covid or not where is my paid order? Vicious circle on perpetual hold or delivery status says shipped, no change for 6 weeks Not happy ... Finally got through! A real person...Jennifer went the distance and solved the problem Thank you Jennifer. I am happy now.
Great selection and prices.
(Translated) Impeccable service! Advisors are looking to help us! (Original) Service impeccable! Les conseillers cherchent à nous aider!
(Translated) Always a great selection and friendly staff! Always a good selection of products and a very friendly customer team! (Original) Always a great selection and friendly staff! Toujours un bonne sélection de produits et une équipe client bien sympathique!
(Translated) Very disappointed with our visit today to this home depot on public health rules. 80% of employees in no way respect social distancing between them and find it difficult to deal with customers. None wear masks and no disinfectant dispenser is available in the store other than at the entrance and exit. If the employees themselves do not respect the rules it is not reassuring at all in times of deadly pandemics. (Original) Très déçue de notre visite aujourd'hui à ce home dépôt concernant les règles de santé publique. 80% des employés ne respectent aucunement la distanciation social entre eux et difficilement auprès des clients. Aucun ne porte de masques et aucun distributeur de désinfectant n'est disponible dans le magasin autre qu'à l'entrée et à la sortie. Si les employés eux même ne respectent pas les règles ce n'es pas rassurant du tout en temps de pandémie mortelle.
This review is not only 1 star for the home depot, but also 1 star for their appliance delivery contractor. I purchased a 1 piece (stacked) washer and dryer unit from home depot and paid for it to be delivered to my house, including that they would take away my old 1 piece unit away for me and setup the new one. The delivery company was late and rude and then they came into my home and right away said its impossible and they wouldn't do it. Then we agreed I would sign the damage waiver first and they would attempt to bring the old one down from 2 stories up first. They lifted it and then put it down and said its too dangerous and the new one won't fit anyways. So then I had to wait another week until they could deliver me (and late again) the washer and dryer because I said I'd just do it myself if their "professional movers" aren't man enough to do it. So all said and done I brought the old one down and the new one up with only me and a friend without damaging anything. I was refunded my delivery fee and a mere $20 on top of that with no apology. We tried to let home depot rectify this by sending an email to head office to which we didn't even get a reply back. Couldn't get a hold of anyone on the phone either because they kept hanging up on us. If I could give them 0 stars I would. Pathetic.
Good service
Online shopping is a nightmare! They don't update the stock availablity, when I went for curbside pick up, and then they said the item I ordered was out of stock. Now I have been waiting over a week for my online pick up email, but still not processed yet.
The Microwave I ordered online arrived damaged. Home Depot made the return process incredibly difficult and frustrating. We drove this microwave back and forth from our home in Blackfalds THREE TIMES due to all staff there giving us the run around with this return. This is the second range microwave that has arrived damaged. DONT BUY YOUR APPLIANCES HERE. Save yourself alot of trouble and just go to an appliance store. This home Depots customer service is absolutely atrocious. I'm so done with shopping in this store. Lowes will get my buisness from now on.
Great customer service ... staff so friendly .
awesome service
It's expensive. I shop around first or try to price match.
The staff are super nice and u can apply for financing on items that u need.. all u need is 1 piece of ID and a credit card.. definitely recommended
Everything you need to work on any of your projects in one place ; with great people willing to help you out.
Sold me product that was not in stock. Checked in upon arrival. Order was then canceled about 30 minutes after I arrived. Nobody came to explain. I needed to flag someone down in the parking lot. They explained that there was no stock left. Website still shows stock and there was stock when I made the purchase. Now I am forced to wait a week for my refund on my credit card.
DO NOT order appliances from Home Depot if you value your time, money and sanity. It's now going on 10 weeks, fridge arrived two weeks late full of dents, sent back after speaking to home Depot, 6 weeks later still no refund, takes his to get ahold of home Depot customer service. Worst shopping experience ever, I well never ship at home Depot again in any form. My family is currently without a fridge using coolers and I still don't have my money back to get another fridge ordered
Nobody to be found to help u!!
(Translated) Toujoirs not to shop the (Original) Toujoirs non de magasiner la
Lacking quite a bit in its products carried compared to other locations. Staff are friendly and helpful. The yard staff are great.
(Translated) a lot of staff in each department eager to serve you with good advice I will definitely go back (Original) beaucoup de personnel dans chaque département désireux de vous servir avec de bon conseil je vais y retourner certainement
(Translated) Very good service (Original) Très bon service
(Translated) I had to ask 4 different people for information before having an answer. I was not referred. I was simply told that he did not know where it did not exist (air filter). However, the last person I asked was very kind and helped me find what I was looking for. (Original) J'ai dû demander à 4 personnes différentes une information avant d'avoir une réponse. On ne me référait pas. On me disait simplement qu'il ne savait pas où que ca existait pas (filtre à air). Cependant, la dernière personne que j'ai demandé à été tres gentil et m'a aidé à trouver ce que je cherchais.
Great prices and staff
(Translated) Good for decor (Original) Bon pour decor
(Translated) Good atmosphere (Original) Bien bonne ambiance
Tried to buy a fridge at this store. Told me that they don't have any in stocks. Had to wait for over a month or two to get one. Staff was not helpful in telling me were I could get one. As I am losing all my food. Went to the competition and was sold what I wanted. Real bad store and staff. Worse store ever.
(Translated) I found everything I was looking for! (Original) J'ai trouvé tout ce que je cherchais!
Helpful staff☺
Always willing to help.
When to home depot to by a Milwaukee m18 chain saw with battery an battery charger 11 on hand.get the store told that they never had the kits. This a waste on my time and a 600.00 dollar sale for you
The worst service ever my son was there for 1:45 min just to buy a door he left without the door I went today picked out the door in 5 minutes waited another 45 minutes for help that I had to get at the cash ask for manager another 15 minutes after someone showed up I left the door would pay 3 times the amount to do business somewhere else . I know other people r having the same problem there .
(Translated) Bad service this Sunday in the kitchen section. We were greeted coldly. We had the impression of disturbing. The kitchen designer was not very available to listen to our needs and did not try to identify the best service for us. I advise against! (Original) Mauvais service ce dimanche dans la section cuisine. Nous avons été accueillis froidement. Nous avons eu l'impression de déranger. La cuisiniste s'est montré peu disponible à écouter nos besoins et n'a pas tenté de cerner le meilleur service pour nous. Je déconseille!
They speak English. When there is a problem they make sure to fix it so that the customer is happy.
Everything was there
Like to shop here all da time
Worst store I've ever been in. Inventory is terrible and/or they don't carry 100's of items listed on the web site . If I'm looking for something specific I have to drive more than an hour to Bracebridge. Thank god Rona and Home Hardware are here for backup
(Translated) Very good store and great customer service (Original) Très bon magasin et excellent service à la la clientèle
Friendly Staff most are very knowledgeable
Standard Home Depot.
I love this Home Depot in Parry Sound. I had to go in two days in a row and each time I had a clerk offer to assist me near the front and they didn't give up until I had ALL of what I wanted. I didn't get told 'aisle 56', they took me over and helped me find what I wanted on the shelves and offered suggestions. I am impressed! You rarely get that in the city!
(Translated) Good service and quality (Original) Bon service et dla qualité
i love home deopt great place for all your house hold needs
(Translated) Great service (Original) Super service
Well.. everyone is a contractor in this town and gets a discount. They take people's words for it and not go through the correct process. Most of the staff are very nice, they all seem to have a great time at their job. Just wish policies were followed, especially when they price something wrong and then treat you like an idiot until you tell them they have to honour it. Watched a manager throw a fit after I tried pointing out the problem. "Do you even know what OSB board is?!?" In all honesty I should have filed a complaint after her rude interaction with me.
Couldn't find anyone to help me with info on a range hood or a bathroom fixture
(Translated) Advice not always has what ... to have been there often .. often mistakes. On the other hand always nice. (Original) Conseil pas toujours a dès quoi...pour y avoir été souvent .. souvent des erreur . Par contre toujours gentil.
Great knowledgeable service. Friendly staff.
went in, asked for assistance/guidance/insight for some renovations to do, clerk found us exactly what we needed and recommended lower priced' tools as well.
Service is poor
The the store & staff!
Kitchen designer was quite thorough and very helpful
The gentleman who took care of me was kind, courteous, polite and took care of my order by checking on hand stock and all of it was available at the store and it was a one transaction order. Nice to deal with someone who cares about customer service. Quick, easy and efficient a rare thing these days in our Covid world.
It's not fair I Don't like home Depot I don't shop there and I wouldn't recommend anybody else to shop there although my mother did say if you had nothing good to say then don't say anything at all
Always terrible service. So many examples I could use. They will not pick up the customer service phone. The long-haired guy at the front will not help you but is constantly trying to sell you a Home Depot credit card. I returned Two boxes of ceramic tile’s that were sold to me cracked and found them on the shelf for sale again a week later. I have also purchased new tools that were obviously a return and used in the box. I have found my two select go to people when in the store who are the only two who will offer any kind of help that is worthwhile.
I wanted to return two doors that I hadn't even picked up yet and was told I could not return them online or over the phone. I drove to the store with my receipt and waited for 30 minutes while the girl played with her computer. I was then told one of the doors was already returned and I would not receive my money for ten business days. It took THREE staff members to "help" me. No apology for being slow. Waste of my time I will never purchase anything from this place again.
Good place. Large selection
(Translated) Very good store, often competent staff. On the other hand, big black point: do not take back used paint !!!! What do you think people will do? In 2017 the environment should pass with the "commercial misunderstanding with between home depot and the ecocentre" of which the employee spoke to me to justify this failure ... (Original) Très bon magasin, personnel souvent compétent. Par contre, gros point noir: ne reprennent pas les peinture usagées !!!! Que pensez-vous que les gens vont faire? En 2017 l'environnement devrait passer avec la "mésentente commerciale avec entre home dépôt et l'ecocentre" dont l'employé me parlait pour justifier ce manquement...
(Translated) Very nice store, but the service will come back, if you do not know by heart or is the stock, you will look for each clerk or associate or call them as you like, I spent three for a cjose I was looking for and all except the last m were taken from one ranger to the others. In addition I will look for an electrical outlet with a button on, off with outlet, I ask a clerk telling me that she was working in this department, if I press the button I could interrupt the current going to the outlet, she looks on the box and tell me no, this plug is blocked so that children can insert objects into it. Well a whole answer, I still said stop asking them questions here c is like tpute big surgace they do not know their departments. (Original) Tres beau magasin , mais le service ont repasseras , si tu ne connais pas par coeur ou est le stock , tu vas chercher, a chaque commis ou associés ou appelé les comme vous voudrez, j en ai passé trois pour une cjose que je cherchais et tous sauf le dernier m ont fait promener d une ranger a l autres . De plus je vais chercher une prise electrique avec un bouton on, off avec prise , je demande a une commis me disant qu elle travaillait dans ce rayon , si j actionne le bouton je pourrais interompre le courant allant a la prise , elle regarde sur la boite et me dit non cet prise se bouche pour que les enfants n y inserent des obgets . Bon toute une reponse , me suis encore dit arrete de leurs poser des question ici c est comme tpute grandes surgace ils ne connaissent pas leurs departements .
Ordered online twice now and had to wait 4-5 days for my order to be ready for pickup. They weren't big orders but my business is just as important as the others. Have shopped there ever since the store opened, my" go to" for all my project needs. Considering bringing my business somewhere else.
(Translated) I deal with the car service. The employee helped me put my items in my car. Good service! (Original) J'ai fais affaire avec le service à la voiture. L'employé ma aider à mettre mes articles dans ma voiture. Bon service!
(Translated) Good service from the clerks! (Original) Bon service de la part des commis !
(Translated) I had excellent service from the clerk. Thank you (Original) J'ai eu un excellent service du commis. Merci
(Translated) Always good service, I appreciate a lot thank you. ???? (Original) Toujours un bon service, j'apprécie beaucoup merci. ????
Lacks selection
With COVID, we had curbside pick up. We waited a bit long for service and the instructions for zones and spots was a bit confusing as they had removed some signs the morning we went. However what makes it a 4 star experience anyway is the service we received. The young man assisting us was great. He helped load all the lumber and we had great conversation while doing so.