Reviews of Rexall (Optics Shop)

wayne rockall

Friendly and helpful staff

Kelly McGillivray

Staff are rude.

Julie Hutton

They have so much in there now for Makeup. The staff is very helpful. Thanks girls!

G Hatton

Even though the phamacy staff are extremely busy, and the phone is ALWAYS ringing off the hook, they have always been pleasant and helpful to me, and others around me.

Josh Hayes

The pharmacy is terrible avoid if possible

David Wheatley

Nice people, well organized. Only problem; the pharmacy staff aren't always straight up about things. If it's going to take an hour and a half, say that. I'll keep busy. Don't say 45 minutes and then have me sit there.

Sarah Jaeger

Charges a 12.99 for dispensary fees that will not fully be covered on a good benefit plan (Greenshield). They were unable to direct bill my insurance for one of my husbands prescriptions that was covered no problem at a Shoppers Drugmart in Belleville. Employees were good to deal with, but there are many other options in Picton that you will not experience this inconvenience.

Heather Coates

They need to get staff in the pharmacy part that know what they are doing. It took 3 people to find one persons prescription. Then the person that waited on me was looking for 6 cases of boost milk in the drawers where they put peoples pills. Ummm don't think you will find 6 cases of milk there buddy. And then being told that the milk wasn't in.Time to get these people out of our pharmacies and give the job to people that know what they are doing and are English speaking

Liz Lacey

Great assortment of products and staff were helpful and friendly

Mark H Paddison

Chain drug store who's phone rings busy. Sums up their customer service attitude. Show up and wait or be ignored.

Lauren Gulyas

Went in to ask about flushing my ears out. The guy at the pharmacy was so extremely rude and miserable. First he acted like I was insane for asking if they had kits to do it at home, and said no like I was an imbecile for even asking (I later found 4 different kits.) Then when I asked if they had any saline solution I could buy he treated me like I was trying to use it to make drugs or something. I can’t imagine being an elderly person who can’t advocate for themselves having to deal with this kind of customer service. Absolutely brutal. Will never go back.

Natalia Huang

It really saved our lives as it was open until 10pm

Paul Hicks

A large pharmacy located beside Sobeys. My personal experience is the prices are high for commodity goods.

Raquel David

Rude employees, too many of them supposedly organizing shelves, but they are just hanging there mostly, non of them wearing a mask by the way, self serve machines are always broken, nobody has a clear answer or they are just annoyed by costumers asking. I will avoid this place from now on... This is without mentioning the times I have gotten the wrong prescription here.

Jamal Browner

I was being served by hannah and she was absolutely rude to me when i asked if i could use my airmiles. She ignored me while i tired To speak to her. Then i said that shes being rude and she called me names. Pls hire people that dont treat people like absolute garbage.

Lisa c

Shopping is ok it's very expensive but the pharmacy is horrible! They don't follow new scripts or changed dosages from the Dr's. They never had the insulin we needed it was 2 weeks checking in to see if they got it yet never did so we changed pharmacies

Natalie Normand

The staff at the pharmacy are rude and unhelpful. I'm not sure why I keep going back. There are too many options in Picton to ever go back to this location.

Larry Brice

Often very long waits and even got my scripts wrong.

Deirdre Chalmers

I recently moved to the area and moved my prescriptions from Shoppers Drug Mart. My monthly cost for medications and dispensing fees there was $156.00. At Rexall, it is $416.00 for the same medication. I was told that there is no mark-up on the medication and the dispensing fee at Rexall is $3.00 more. So how can they charge $260.00 more than SDM?

Tracy Brisley

Some who work at the post office are extremely rude. Their customer service has a lot to be desired. They are more concerned about their breaks and lunches.

Margaret White

the pharmacists that I've dealt with here are miserable , I actually got yelled at by one of them last night because the prescription I've been waiting for for 2 days still wasn't ready and I stated I'd come back for it the following day. I was busy and couldn't wait for it. She told me she was going to take at least a half hour to fill it , I stated I'd come back tomorrow and started to walk away , she yells at me that I need this prescription and that how could she have gotten ready if she just got it. Extremely unprofessional !! I did not make a scene about coming back so I saw absolutely no reason for her acting that way. I'm thinking of switching pharmacies , they never have my prescription ready ( even with lots of advance notice) , I always have to wait to get it and there is only one or two friendly people who work there the rest of them act like they hate their jobs...overall a horrible customer experience.

Annie

I try to avoid Rexall because they don’t follow the Scanning Code of Practice and they overcharge regularly. But really needed something and they are much closer than the competition, so called today and asked if they had it. They said yes. So I drove into town. They don’t. So annoying.

Richard Chapman

Highly recommended

TIM BROWN

Found the same over the counter medicine (Children's Tylenol) at Rexall was almost DOUBLE the cost of both Sobey's and at Metro (at regular price). It would lead me to believe that they have a healthier than normal margin across the board.

Audrey Bonter

Always good

Matthew Lein

We own a family cottage up in Muskoka. We went up for the weekend. My grandfather needed prescription medication (long story, which is irrelevant to this review). When we looked up nearest pharmacies to our location, this Rexall location was the closest. The hours set by the owner, on Google, said 9am to 9pm; 7 days a week. Since it would take more than an hour to get to this location, and it was cutting it close to the posted closing hours, we decided to head there. Upon arrival, the Rexall was shut down completely. No sign on the building, but still posted as open online. Our doctor who prescribed the medication was already closed so we were unable to get the prescription sent to the nearby Shoppers. How wonderful that it is still posted as open 9am to 9pm everyday when its not!!! Thank you for the time and money wasted (car fuel and boat fuel) to get to this location - that is closed! Don't get me started on how my grandfather doesn't have his meds...

Kathryn Thompson

Good selection of greeting cards.

Aleya Wight

Lovely staff, front & pharmacy! Knowledgeable and nice!

Jill Hill

I received an automated phone call yesterday that my prescription was ready. I have several prescriptions, none of which was about to run out. Late this afternoon I went to the pharmacy counter and the clerk found a bag with one of my drugs in it. However, there were only 7 tablets of the ordered 100, I was told that I "might" get a call when the other 93 were available. This is a drug for high blood pressure and is widely prescribed. Why would a pharmacy in a community heavily weighted with senior citizens run out of such a drug? And though I am fairly mobile at this point, the day may come when yet another trip to the pharmacy will be difficult. This is a pattern of inefficiency in this particular pharmacy.