Reviews of Ritson Optical (Optics Shop)

C Smooth

Adam provided great customer service, glasses ready in less than 5 days. Will be recommending this location to friends & family.

Steve Laffan (U save)

Wow fantastic customer service, this is a family run business and they really do treat you like family (I loved the dad very funny).

Joan Snowdon

Great selection of Frames. Great service from friendly staff.

Melissa McComb

Terrible experience. Awful, argumentative staff. Arrived at the store at 10am and waited 20 minutes for the man working to arrive and open the store. Another (more polite) associate told us he’s late every day. He did not have our records on file and said we have never been there before even though we had been there Several times in the past 4 years. We chose instead to go to a different place down the street and had the polar opposite experience. Don’t waste your time here; customers deserve to be treated better!

Absar Syed

Great spot! I come here exclusively for all my glasses needs. Great customer service.

Mohammad Atif

They were very professional and friendly. The guy Adam helped us setting an urgent appointment for my dad. I will refer it to all my friends and family:)

Wendy Powlenzuk

Their customer service and their knowledge was excellent and then I found out that it was Family Owned from father to son we got our eye exam and Doctor Mohamad was wonderful and so was Adam and so Was the young lady that work with them, We are coming back tomorrow to buy the glasses thank you so very much

Bonnie Cuk

Family run, everyone is so nice. Always looking out for your best interest. Very helpful. I feel my needs are always the priority! Been a customer here for 8 years! Great selection of glasses too! Highly recommend them!

LHGR H

Kind, professional optical all-in-one place from eye exam to eyewear purchases.

DJW

Came in looking for sunglasses with Manulife insurance information and prescription in hand. Having checked into our plan, I knew I had some coverage for sunglasses and would see reimbursement of an amount. Sales person "Adam" proceeded to argue with me that I would not, unless I would allow the store to A. replace the lenses in the sunglasses, or B. purchase a separate set of readers, which I wasn't in the market for. The whole experience came to feel so unnecessarily awkward. He did offer me what seemed an attractive package deal, being from out of town, he quickly took that off the table when I explained that I was not certain when I'd be able to pick up a set of readers, and apparently shipping them a whole hour away is too big a hurdle for the store to manage. As the store began to fill, and line ups longer, he did offer to sell me the sunglasses I desired at a reasonable price, but again warned that I wouldn't see any reimbursement. He claimed that if I were to read the "fine print" I would discover that I am not eligible. Well, guess what, I was reimbursed and without issue. I am in the customer service industry myself and let me tell you - where I come from, if I treated my customers like you did me, I wouldn't have any left. Word gets around. You sir need a lesson on being straight up with your customer. Was your failed high pressure sales tactic for a chance at a few extra bucks worth a 1 star review?

Olivia Mbolekwa

I recently needed a pair of lenses switched out in my Ray Ban sunglasses which proved to be a slightly tough pair to insert but Roger at Ritson Optical managed to get them to work. The staff was welcoming and ready to assist anyone that walked in the door. Great experience.

Pawan brar

I really love this location and I highly recommend to other people. I appreciate the amazing service of the staff. They have great selection of eye glasses, sunglasses and contact lenses. I can't express their amazing service in words.

Graham Nadin

Polite, professional, and prompt.

Claudette Flowers

No need to do business at this place. They would not allow you to use the washroom. The young man said his manager told him it is not allowed. Just crazy. Why do you bother open for business????

MONIR HOSSAIN

Just I visited there with out appointment for check up my eyes. They are so good and friendly that I can't explain with words. Really impressed.

Mehroz Ali

I have been coming here for the last few years because of the service they provide. It is exceptional. Their service is incredibly professional and they are empathetic to the customer’s needs and wants. They have great selection of eyewear and if you like a different one they will do their best to get you exactly what you need. Would highly recommend for those needing eyewear, prescription or sunglasses. Great experience.

Carly Wilson

Amazing service! Our first time in and we were treated like family. Got gorgeous glasses for both my husband and me, then decided to go back the next day and get sunglasses. Absolutely 100% recommend!

Connie Maglioli

Ritson Optical is a family owned business that has taken care of our family’s optical needs for almost 20 years! The service is outstanding and the prices are fantastic! If you can't find the right frame for your face it's worth the trip, I've literally walked in and chose the pair they selected! They are patient, always on trend for those wanting current styles and the quality is superb! I highly recommend Ritson Optical!!!

Jamie Burton

Ritson Optical is a great place to get your glasses and eye test I have been going to them for years and they treat you like you're their best friend and help you with any need or concerns you may have. Their service is well above any other company that I have dealt with over the years and are very quick to get your glasses. I had my 2 pairs in 7 days including the weekend. Thumbs up all the way.????????????????????????????

John Spence

When u call they hang up and forward the calls to voicemail thanks guys. Very professional!

Sammi Rafhee

Highly recommend, Professional service, Friendly staff, Good family business, Great selection of eye glasses, sunglasses, contacts. I am going there for years and recommend all my family and friends. They also provide eye exams too.

britt gilmer

My family and I have been coming here for YEARS. Unfortunately, the customer service has changed drastically which is why I’ve decided to leave as a customer. I had my eyes tested and was then told my prescription changed slightly. From there I’ve had nothing but problems, struggling with my vision. My new RayBan glasses (which cost me well over $300) have caused my vision to feel blurry, specifically in the right eye. When I let Adam and the eye doctor know, they told me to wear my glasses for a week straight and then see how I feel. This was well over a month ago and I am STILL struggling at night while driving and while watching tv. The doctor assured me the prescription is correct. If it’s correct and so slight, why am I still experience blurry vision? Why did I just pay $300+ for lenses and frames that don’t benefit my vision? I’m beyond upset that after years of service I’m just dusted off like nothing. Side note: I asked Adam not once, not twice, but THREE times for a trial pair of new contact lenses after he suggested the new brand to me. Adam assured me that he’d order the pair so I could try them before buying them. He did not deliver. Again, not once, not twice, but three phone calls from myself asking Adam for the contact lenses. A long term, loyal customer that pays thousands of dollars over the years should NEVER, EVER chase the service or product. Ever. To say I am disappointed is to say the least. Myself and my family will never deal with Ritson Optical ever again.

Kristy Lintner

Amazing products . Love all my glasses great customer service . Best place ever. Thanks so much for such great service

Hussain Subhani

The team at Ritson Optical is great. They listened to my needs and provided me with prompt service. Even same day eye exam.

D. A. Cousineau

Great customer service. Family owned business. We're regular customers since we moved to Durham region in 2007. Highly recommend.

Trista Ashby

I'm writing this review on behalf on my Mother in Law whos family has been going to once known as Nema Optical now Ritson Optical for many years. They make you feel so comfortable and are such pleasant people, we tell everyone we know about them. We also find they have such a great selection of glasses and are so willing to take as much time as it takes to choose the right glasses for you. If you need new glasses definitely go check them out.

Kayanat Sharma

Best optical store in Durham. Very impress by their staff, they have great selection of eyeglasses ,sunglasses and contact lenses. I would highly recommend to all my family and friends!

Vilayat Mohammed

Ritson Optical got large selection of Designer Eye Glasses ,Prescription Sunglasses,Safety Glasses and Contact Lenses for everyone and every budget.They do eye exams too.Highly recommend to everyone and their amazing customer service.They got Optical lab too onsite for fast turn around time for your eye glasses.Best Optical store in Oshawa.

Tracey Castano

I have been going to Ritson Optical (formerly Nema Optical) for many years. The staff is wonderful, always willing to help you and work with you to find the perfect glasses/lenses or sunglasses. They offer a wide variety of brands for all kinds of budgets. The doctors on staff are also great, very informative and do not rush through the exam. I would highly recommend Ritson Optical to anyone looking to buy glasses!

Clare Stork

Adam at Ritson Optical is amazing!!! I bought glasses many years ago at their old location. Customer service, quality, selection and pricing was so awesome I had to track down their new location. Adam did not disappoint. He helped me find a pair of everyday glasses and sunglasses. I can’t wait to get them. I will definitely be back!!!

Susan Lew

Excellent service, had my eyes tested and new glasses within a week. Will definitely go back. ????

Jim Powlenzuk

great family run business,huge selection of frames and glasses are crystal clear at fare prices

Joseph Keith

There staff are friendly and very helpful I really like this location

Mr Crepes

Two brothers give best customer service. Prices are great

Shakeel Hyder

Very good customer service & wide variety of glasses to choose. I highly recommend & will visit again. ????