You will be able to see the reviews of people like you who are consuming the services and products of The Optic Zone Inc (Optics Shop) in Ontario (Canada).
At the present this firm receives a score of 4.7 out of 5 and this score has been based on 98 reviews.
As you can see its rating is almost the best, and it's based on a very large number of reviews, so we may be quite sure that the valuation is quite credible. If people have bothered to leave their score when they are satisfied with the service, is that it works.
As you know, we do not usually bother to place feddbacks when they are correct and we usually do it only if we've had a problem or incidence...
This Optics Shop corresponds to the category of Optician.
On my flight from Vancouver to Toronto, someone had a construction jacket poorly placed on the baggage bin and it dropped on my prescription Ray Ban, somehow it sliced the arm of my glasses. I was visiting Toronto for a few days and now I couldn't see, so I went to Optic Zone for help. Joe Singh was kind enough to hep immediately where other glass companies had apathy because being here for a few day's wouldn't make me a customer it would take weeks for the replacement arm to arrive. But Joel, gave me free help so I can be able to move around with my glasses until I return to Vancouver for a long term solution. He didn't need to do so, but he did anyway. Besides being helpful I can tell that he has years of experience and anyone buying glasses from Optic Zone is great hands. Thank you Joe for your help.
I cannot speak higher of Joe and his staff and how helpful and customer focused they are when it comes to purchasing glasses. From the moment you enter you are brought into complete focus and his staff are so attentive to your needs and interests. They work around your likes and dislikes always ensuring you leave with what makes you most comfortable and confident. If you haven’t been, you must go experience this store and their staff.
Amazingly helpful staff. Good prices
These guys are the glasses gurus. They can help you find the perfect pair of frames for your face - even if you have no idea what you're looking for when you walk in. The prices are very reasonable, too. I send everyone I know here and everyone comes away so happy!
The best selection, quality, friendliness of the staff to not to talk about professionalism. Make this place the best store to find your new glasses. Also check the sunglasses section with some rare ones. Definitely recommended, you won't be disappointed.
Love the optic zone! So amazing to walk in and have someone pick what's right for you (still giving choice of course.) But love the experience and service provided at Optic Zone!
The staff are not staff they are friends. The service is great and everyone is friendly. They go the extra mile to meet your needs. I'm always needing adjustments to my glasses or slight repairs and I can show up anytime and they are always willing to fix them as soon as they can. I may have to wait a bit but that's because their so busy because their so good!
Always friendly, always helpful, even when they are busy. Great selection of glasses that are not out dated!!!!
A colleague referred me to this shop just over two years ago and I am most satisfied with the service. They spent a great deal of time helping me decide on most suitable frame for my face combined with my strong prescription. Same attention to detail and customer care last week when I went in to buy my second pair. Their recommendations are honest and blunt with regard to frames that just wouldn't suit me. Another example of their excellent customer care occurred when they repaired my glasses free of charge approximately six weeks ago when I damaged them after having fallen asleep wearing said glasses.
Joe is a master at picking the glasses/sunglasses that look best on your face! Highly recommended!!
We have been going to get our spectacles from Joe and his staff for over 10 years now. Amazing inventory of glasses at very reasonable prices. Joe and his staff take the time to commiserate over the fit and style of your frame selection and make sure that you are happy with your accessory. From eye exams to cleaning cloths they have it all. Did I mention that they treat you like family. Highly recommended. Thanks Joe and Staff
Great service. The staff is very friendly and helpful.
ONLY EVER BUY GLASSES HERE! I shopped around at a few of the cheaper glasses stores in the city and I was so underwhelmed by their selection and got mixed service depending on when/where I went. Until my friend brought me to Optic Zone. To say their selection is amazing is an understatement. The walls are covered with glasses and they have lots of funky and unique designs. I went in with the vague idea that "I like purple" and their sales associate pulled tons of glasses that fit the bill and were my style to boot! She was so great at picking out things I might like and helped me find the perfect pair! Prices are pretty standard. Mine were $500 on the dot. Not cheap per-say but not astronomical either. And for what you're getting I think it's well worth the price. Their staff are so friendly and helpful, I got my glasses within a few days of ordering, and I feel confident in a unique pair of frames I never would have found otherwise. This is the only store I want to buy glasses from for the rest of my life. A++
Joe is a dream
Joe's the man. Reliably a great glasses-shopping experience.
Really nice people there and some great frames!
Friend advised me to try this place, and no regrets. Fast, easy, friendly. Thank you!
Great store that really cares about its customers. Would highly recommend to anyone looking for glasses or glasses repair
I bought glasses here earlier in the year. I have progressive lenses and it was a challenge finding the right lenses. After 3 attempts (and no extra cost) I now have a great pair of glasses. Flash forward six months and I've damaged the lenses...bad scratches. I was expecting to pay for new lenses...low and behold they were under warranty! I highly recommend the Optic Zone for great glasses and great customer service.
Great experience. Nice guys and Joe knows his job well.
The best! Awesome selection, great staff, only place to go for sun or regular glasses!
Great eyewear, great people...all around great experience!!!! Thx.
Love the Optic Zone. We've done business with Joe for years. We travel from Northern Ontario for all eyewear needs.
A great variety of standard and unusual frames. Friendly staff who are very knowledgeable. I've been going there for years, and they've always been excellent.
its like Ollivander's but with Glasses
Amazing service and team at Optic Zone. Although my time spent was limited during the fitting and pick up, I'm extremely happy with my new glasses and the attitude provided by the staff and Joe himself. No BS, I called in, told him what I wanted, he gave me a price, gave me his advice on lens selection, thickness, etc, and I was sold. As with most places I've purchased my glasses, the ongoing customer relationship after pick up is important for me, whether I come back for repair or to purchase a new set in a couple years or not.. I've been shopping for a new pair of glasses for a while, specifically something non luxxottica having owned ray bans for the past 20 years if my memory serves me correctly.. I've personally never had issues with any of my ray bad frames, although I'm at the point where I'm out of options from Ray ban, and I'm not a fan of other brands/offerings from luxxottica, let alone their entire business model/practice. I figured I'd try something different. I set my eyes on a pair of moscot frames. Unfortunately, the only stores within the GTA that carry moscot, in addition to having frames to try on, are located in Toronto. Granted, it worked out for the best.. I went to a few stores and had a sub par experience.. I went to a shop though within Roncesvalles of which I was truly set on returning back to for a set of moscot frames. Amazing service, conversation and respect from the owner. Never felt I was being forced or pushed to buy, despite that being the goal at the end of the day. Most shops in Peel, and really any basic retail store is exhausting to deal with, sometimes dirty, and I feel rushed to buy and make them a sale, that's the last thing I want and what prompts me to leave everytime. Having had terrible experiences in the past, I value good customer service, patience and industry knowledge to a whole other level.. The owner was amazing to meet and talk to about frames, moscot as a brand, lens options, and more.. Unfortunately, the price was slightly out of my budget and I gave Optic Zone a shout.. Thankfully Joe prompted me of a promotion they had running which I was able to catch. The exact frame I was looking at, at the previous store, Joe was able to sell me, and at a more competitive price. Had this not been the case, not sure if I would have been sold. I ended up with a pair of Moscot Zev - TT SE's, 1.76 ultra high index lenses, AR/AG and scratch resistant coating. The turn around time was quick, and I couldn't be happier. Probably the best frames I've owner to date, and I hope they last. Just the pick up and feel of Moscot frames is on another level compared to Luxxottica.. -- Anyways, a very close knit feeling at Optic Zone and I've had a great experience thus far. Should anything come up in the future, I'll be sure to update the review.
Been going to Joe for years and won’t go anywhere else. Best selection of eyewear hands down, reasonable prices and they know their craft. Joe really is the glass-whisperer. He always finds me the right frames. And they always look amazing. I can never just get one pair because he has so much to choose from. Highly recommend.
I was shy, but wanted to try something a little bolder for my next pair of glasses. I read several reviews that credited Joe at The Optic Zone with near-mystical powers of finding exactly the right pair for your face, so I went, took a deep breath, and put myself entirely in his hands. He pulled a couple dozen pairs for me, all of which were pretty close to perfect, but kept coming back to one pair, saying, "I know you're a little afraid, but I really like these on you." I gathered up my courage and said yes. Yesterday, I nearly missed a subway transfer because I had been stopped by someone asking where I had gotten those amazing glasses that looked like they were designed specifically for my face. Thanks, Joe!
Great glasses with lots of selections. Customer service is on point - staff just knows which frames best fit your face and it makes the selection process so much easier! Their expertise is unmatched
My hairdresser advise me to come here and thank god I did the best!
I went in for new glasses around December. I found this place on Google Maps, and decided to go as it was the most highly rated. I have regrets going here for my glasses or an eye exam. I am originally from Europe, and am used to places like Specsavers. They have a large selection, the stores are open, clean, well lit and comfortable. On getting an eye exam, the equipment is clean, modern, the Optician is well trained and hospitable. Going here. The selection was pretty moderate, but OK. The store itself, is very cramped, quite dated, dark, and messy. On getting the eye exam, they put my face into a machine to blow air, and the chin guard doesn't have a tissue cover. That has been standard whenever I have taken that test. This felt pretty unhygienic. Then, when they bring you in the back for the full eye exam, it is like someone's office, that is used temporarily for this, the examiner is not a member of staff, they bring someone in from outside to do these. The tools that the person is using, seem to be from a kit in their bag, and is so incredibly outdated looking, I couldn't really believe it. It was like from a different time. In addition to this, the examination was very brief, and didn't feel in anyway thorough. I am felt like I have to get the exam redone. Anyways, I ordered glasses, and lenses based off the results from this eye exam. I was told that if there was anything wrong with the prescription I would have 60 days to come back. No one has ever said this to me after getting a new pair, it is generally assumed that the prescription would be perfectly fine, perhaps you would have issues with discomfort with the frames... It would be a huge sunk cost for them, if they are giving out incorrect prescriptions... or if people are wearing incorrect prescriptions and causing themselves problems... I didn't wear the glasses initially. I normally wear contacts, and have a pair of glasses as backup. In the last month or two, I have worn the glasses daily for a change. I can say, that the prescription is quite poor. And causes a lot of eye strain. I feel like these were a waste of money. It is at this point that the 60 days have lapsed, and I cannot get them changed. However, it is months later, and I still feel compelled to still write a lengthy review. I think the standard of eyecare here is low. If you feel that it is OK, or amazing, you need to expose yourself to more places, or pay more, because a poor pair of glasses, or a poorly carried out eye exam isn't worth it.
We have been going to see Joe since moving from Montreal. Professional, quick witted, and great staff. What more could you ask for? thank you Joe!
Joe and his team are super friendly.
I've been coming here for years. I always end up getting the 1st frame Joe whips out.
I have purchased four pair of glasses at the Optic Zone. Each time I made thorough price comparisons with many other eyewear shops. The lenses are much less expensive here, and you get the best quality.
Great Service! The staff is super efficient, kind friendly and helpful. Went in to for new spectacle lenses and a small repair. Got both back in a few days. Definitely coming back here again.
Love the selection, the people and the excellent service....every time!!! Thank you Joe!
This is the Ollivanders of glasses stores. A stranger with cool glasses told me about this place (when I asked where she got hers), and I am so glad I checked it out. I’ve gotten two pairs of prescription glasses and a pair of prescription sunglasses here. The staff seem to just know what you’re looking for and what will look good on you. I love the glasses I got there two years ago so much, and I went back earlier this month looking for the most similar pair I could get. They had it. They have everything! I can’t wait to descend into weirdness as I get older and keep getting cooler and cooler glasses from them. Oh, and I had an eye exam here and it was super quick and pleasant.
I always recommend The Optic Zone to family and friends. The staff are fantastic and won't hesitate to provide amazing recommendations to suit your style and face. I liken the shop to the wand store in Harry Potter. Every nook and cranny is filled with glasses, however, Joe and team always seem to find the perfect pair hidden away.
Loved my experience here. If you don't know what kind of frames you should get, you can definitely rely on their input. The glasses made worked pretty good for me. Joe knows his stuff and is very good at his work. Highly recommend!
This is one of the underrated secrets of Toronto. Joe really knows his stuff and really goes out of his way to find glasses that really fit your face. Don't let the appearance fool you you get wonderful quality at great prices.
The store had the Mykita frames I was looking for (I have searched about 20 stores in Toronto) The staff was friendly and very professional. Not only my frames + lenses were ready in a week, but I even got a discount. I highly recommend this place.
Great service, great staff and always a great experience!!
We have been coming back to this shop for years. A small but well stocked place where staff knows their job. Joe is the best!
Joe is simply the best. I've been a loyal customer since being single, and now married with two children, the oldest 14, we drive 2.5 hours to get all of our optical needs fulfilled at "The Optic Zone". I can't leave out Joe's team, always there to get the whole job done. Usually Joe suggests one or two frames, then we spend hours trying on different ones, and in the end it is Joe's original suggestions that are the right ones. Simply put, Joe, his team, his store and service cannot be surpassed!
The best. Crazy amount of inventory, good prices, and the most knowledgeable people in the city.
I've been buying my sunglasses from the Optic Zone since 1998. Every time I need a new pair; Joe is there to help me. Within minutes of walking in Joe has dug through this selection and picked out the perfect pair. I lost my favorite sunglasses in the lake over the long weekend so I guess it's time for a visit. -Graham
The best place for friendly service, excellent selection and quality eyewear.
I've bought at least 5 pairs off Joe and so have my friends and my wife. I love Joe becasue I can go in and say "what looks good on me" and he'll pull out 4-5 designs that I love. On the flip side, if I find something that I think looks good and doesn't...Joe won't even sell them to me. Joe's the man!
What a helpful bunch! I'm visiting from The States and they totally got me out of a pickle when a package had not arrived in time. The second I spoke to the lady on the phone I thought "Wow! This person is awake and actually wants to help me." You can just feel the difference in the energy right away.
Stumbled upon this place randomly because the screw from my glasses came off and I needed them fixed. They fixed and clean my glasses for free. As I was waiting for them to be fixed, I started trying on their glasses and this very nice lady called Salome gave me a lot of recommendations and let me try them on.
I am buying my 5th pair of glasses from Optic Zone. Buying from this store is a completely different experience than buying glasses anywhere else I have been to. The place looks chaotic but don't let that fool you. They look at your face and begin their magic, pulling out frames that suit you and fit what you are looking for. The experience is easy and fun every time. They are not pushy and never hold back when a frame does not suit you perfectly. I have tried other places over the past 10 + years and nothing compares.
They do an ok job. Just note that their eye exam is not complete.
Customer service is what this location is all about. Been going there for my contacts for almost 10 years. Time to get some eyeglasses from them for yours truly.
I wouldn't even think of buying glasses from anyone else, these people are simply the best.
Holy Cow! This place is the bees knees. The legends are true, you walk in and then find yourself trying to decide between at least a dozen perfect glasses. Joe just looks at your face and starts handing you glasses, and then he helps you decide on the best pair. I was in and out in under 45 mins, and it only took that long b/c I wanted to play dress up with some of the more creative glasses. When I picked up my glasses someone was picking up his glasses which ODSP paid for - which means that Optic Zone is accessible as well. Very impressed - I will never go anywhere else!
This place is simply the best. Great ownership and employees who truly care about your experience and help you. Lots of stock and fair pricing. Keep up the great work! Will come back for all my glasses and any repairs.
This is the best location in Toronto???? they offer great service too
While willing to take the time to show me many frames, they need to learn to respect their customers' choices. The owner, when he was shown my frame choices to price out, gave me a condescending look and said 'REALLY?' Then proceeded to tutor me on fashion. If you enjoy being told what your taste SHOULD BE, this is the store for you.
Previously read a review that said Joe was a glass frame whisperer, after purchasing glasses here recently I can confirm this is true. The absolute best service I have ever experienced buying anything.
Rip off price for their glasses. Avoid to buy from them. They sold me a Micolii glass frame for $300 and said it was made Italy. Surprise! When you search online Micolii is a Montreal based company and their frame is $60
I got new glasses from The Optic Zone and I just love them.... They are interesting, a great colour and fit perfectly. Joe and his salespeople are extremely helpful, interested and provide personal service, choosing glasses to fit your face shape and style. I highly recommend The Optic Zone.
This place makes buying glasses enjoyable. Joe and his staff are very skilled at finding you the right pair of glasses for your face that suit your style. Joe in particular seems to have a sixth sense for fitting frames to faces.
Staff was extremely knowledgeable and helpful in fixing my glasses. Took them 2 minutes and they waived any charge. Great people.
Great service...Great selection with lots of current styles.....super staff...best place in town!!
Don't be fooled by the Bohemian facade of the shop. These people are not flower-children; they are money grabbers! They have no price list and none of their frames and lenses are priced; this means that they have carte blanche to make up prices and add-ons as they go along. One female employee, early middle aged plus dark haired and bespectacled was somewhat helpful, but the stern-faced young female with fair hair was very aggressive and condescending. She told me that frames didn't have to "fit", ( I have quite a wide face) and that I should go with the ones she would determine for me. The shortish, middle-aged and tanned male who appeared to be the leader of the pack; whilst not offering to help, he stood at a distance scanning for easy preys, with the his condescending looks reserved for the street-smart, who are unlikely to fall prey to him. All in all a place to avoid. They quoted me over $1200 for a mediocre pair, apparently with 40% discount! Would you believe it? I turned around and took flight, safe in the knowledge that I didn't allow myself to be cajoled in my usual way.
Have been purchasing contact lenses from this shop for years. They're consistent, helpful, and super friendly. Feels like a family shop, feels like friends. Sadly the shop is closed right now during COVID lockdown but they're still able to help me in a safe and compliant manner. Since COVID it's the little things like stopping into Optic Zone that I miss most. Was nice to touch base and see how things are going. Looking forward to my resupply arriving soon. Let's support this store!
Joe and his staff at the Optic Zone are the best. I have an extreme prescription and can't afford to spend too much, and they work with me to ensure I have frames that are durable, affordable, and the right fit for my prescription, my face, and my style.
Always amazing help and a terrific selection of glasses available!
I wish I came here earlier. staffs are very considerate. It feels easy to get what I want here. they try their best to help you. and I like the outside decoration of the store, very special. ????
The best. Other places aren't even close. I now drive in from suburbia to see Joe and it's still very much worth the effort. Pop across street to St Laurence market while I wait. Street parking slightly south east.
Fantastic service and expertise. Highly recommend.
I had such a fun experience choosing my frames today. Joe gave me the best frame selection that suited my face shape and personality. He was almost like a frame whisper - all within minutes of entering the store! Thanks Joe and Mary!
I cannot recommend this place highly enough. The staff were so lovely and beyond patient with me (as I had to try on a million pairs before deciding). They also have such a wonderful selection. Joe and the lovely lady with beautiful glittery glasses (sorry didn't catch your name) helped me find the perfect pair - thanks SOOO much!
They have a good selection. It's maybe a bit pricey but you get what you pay for, the quality is good. They'll also do adjustments to your frames after you've bought them if necessary.
It quite simply doesn't get better in terms of selection and service. A classic example of why owner operated small businesses are the way to go. Thanks Joe.
Nice selection of eye glasses and courteous staff!
I stopped by because I sat on my my flex-frame glasses and they were sitting lopsided on my face. I couldn't manage to bend them back into place for the life of me. I walked into a warm reception and waited about 5 minutes for Joe (iirc) to have a free moment, and he fixed them in about 8 seconds. I tried to pay him, but he wouldn't take my money. "No charge for that". I didn't even buy my glasses there. Good folks at Optic Zone. Highly recommend.
I am a customer of Optic Zone for 5 years and I highly recommend this place. Joe is truly gifted in the sense that he looks at your face and pulls the right frames. The staff is very helpful and knowledgeable. The collection is huge and you definitely need them to find the right frames for you. Prices are reasonable. Post purchase service is good too. Above all, Joe is one of the nicest guy you will ever meet and the entire experience will make you come again.
Optic zone is amazing! Joe's taste in eye wear is awesome. I walk in and basically let Joe pick out a selection of glasses for me to try. Which ever one he likes is what I always go with. Best place in town for funky, cool glasses.
I loved my experience buying glasses here. The staff are extremely helpful at finding frames that suit your style and face. Will definitely be coming back!
I am editing my review because Bella at Optic Zone came to the rescue. She is great to work with and is very responsive and kept me up to date on a back order that took a very long time to come in from Italy. After a long wait, I love my new frames and happy I gave Optic Zone a second chance. I only am giving 4 stars because my initial impression of this place was disappointing, but I am glad they made it right, because it is ideal for me to support a local business, rather than buy online. __________________________________________________________________ What a frustrating place this is. I will never go back. I called and asked to make an appointment for an eye exam and specifically asked if I would get a full prescription where even if I got glasses somewhere else it would be full functioning prescription that anyone could use anywhere. They said yes, not a problem. My prescription is missing pupillary distance (PD), so when I emailed in asking if they can let me know those figures, the response was “it is part of making glasses”. I have to now rely on an old prescription for those measurements. On top of it, I went in a week before Christmas and I was told that a new shipment of Céline glasses would be in in 2 weeks. It’s been 7 weeks and no shipment. Really poor customer service and their prices are not competitive at all. Not sure how they stay in business. If I treated my clients this way I would be fired.
My optometrist recommended this place as they use high end (e.g. Zeiss, Nikon) lenses. I’d been having trouble converting to my first pair of progressive glasses I’d gotten a couple of years ago. They listened patiently to my whole story about how I just wanted the same prescription from my 90’s specs. They made recommendations and set expectations and I couldn’t be happier. Really great service. Very, very happy. I also know of two friends that go here (I should’ve listened to them sooner!)
Just bought a pair of sunglasses. The staff were very knowledgeable and the selection was great.
Nope, must be fake reviews. Such incompetence or discrimination or bullying. Unbelievable, unsure how many times I'm expected to go there for a proper fitting - lost count. Though not unlike other opticians in this area.
Joe and his team are the absolute best. I won't go anywhere else for my eye wear needs.
I’ve reached that age where reading glasses are becoming a necessity. However, I put off buying a pair for well over a year due to anticipation that it was going to be a frustrating, time consuming process. I am the polar opposite of an impulse shopper, and with the countless frame styles and lens options, I envisioned myself endlessly wandering from store to store, trying to find something I would be happy with. However, Optic Zone came highly recommended by a friend who used to work in the industry, so I decided to roll the dice and start there, even though it meant a 45 minute drive in from the ‘burbs. I came on a Saturday, and the small shop was bustling with activity, but I was still seen to surprisingly quickly. The staff was very friendly and professional, and after handing over my prescription, there was a brief chat about what type of lenses I would be needing. “Computer” glasses seemed to make the most sense, so that was sorted out thankfully quickly. But then came the dreaded frame selection! Optic Zone has an amazing selection, and I could have easily spent all day trying on one after the other until I had a mental breakdown. So, I decided to take another gamble and ask for some suggestions. It was completely out of character for me, but I had a good feeling that I wouldn’t be disappointed. Six different frames were selected, and given my likely usage, the merits of their design were clearly described. I was instantly drawn to the style of one of the six, and that was it, the choice was made! I didn’t even risk looking at any others. Moments later, I was walking out the door with a set of glasses on order. I now suddenly had the rest of the afternoon to explore the St. Lawrence Market and other surrounding shops with all this unexpected extra free time. A week later, my glasses were ready and I was back to pick them up. Trying them on for the first time, I instantly marveled at how crystal clear my phone screen was! No more blurry mess. What a revelation! I’ve now been wearing them for about a month, and couldn’t be happier. I’ve received many compliments on the frames, they are very comfortable, and most importantly, reading is no longer a chore. Ninety percent of my job involves reading and writing documents, so this was crucial. In summary, I am very pleased with the service I received, and I would recommend Optic Zone without reservations.