We have all the information of people who are purchasing the products and services of Payzant Home Hardware Building Centre - 250 Sackville Dr (Optics Shop) in Nova Scotia (Canada).
Nowadays the firm receives a rating of 4.2 over 5 and the rating has been based on 127 reviews.
You must have seen that the average of ratings that it reaches is very good, and it's based on a large number of reviews, so we can think that the rating is very credible. If people have bothered to evaluate when they are satisfied with the business, it works.
As you know, we do not usually stop to write opinions when they are positive and we usually do it only if we've had a problem or incidence...
This Optics Shop is included in the category of Hardware store.
Great customer service. Quick in and out. Way better than Kent.
Useless fella on the order desk.
Love the quaintness of the building.
Great store but the weekend staff could have been friendlier at the paint counter.
Good help... friendly atmosphere
Excellent service, great selection!
Great service.
Nice clean store. Very friendly staff!
Many good stuff to buy and great customer service.
Neighbourhood store with everything I need readily available. Friendly and helpful staff.
Inside staff very friendly and helpful.
Great service as always from Payzant's! Our freezer died and Ed in appliances helped us out with our purchase of a new upright freezer. Can’t wait to get it set up.
Great, got what I needed ????
Good young cashier got me through a mismarked item price. He gave me the lower correct price. Thanks dude
Kind of busy cluttered shop but the staff are very knowledgeable and professional. Prices are competitive too.
Locally owned and operated. Complete selection of anything related to home renovations and excellent service.
As usual great and knowledgeable staff help you find quickly what your are looking for... Its always a pleasure to shop there
One terrible experience after another - I'm absolutely done shopping here. Used to be a great hardware store years ago. I ordered an item online; rude staff at the pickup counter barely answered my questions, obviously annoyed that I'd ask him anything. Then I bought an item in-store, rude cashier told me "I'm not accepting cash, I closed my till". I wasn't even paying by cash. He couldn't get me out the door fast enough as it was 5 minutes to closing. Returned the next day to return the online item (which was incorrectly described on the HH website), only to be rudely told by the same person at the pickup desk that they aren't accepting returns (understandable, but no need to be rude) and when I asked when I'd be able to return it, he said "How would I know; nobody told me". I won't return there except to take back the item when possible. I never thought I'd say this but I get better service at Canadian Tire.
Friendly and knowledgeable Staff. Appliances arrive quickly.
I go thrre to get many of house hold items I need and steak was always polite and helpful. Last visit was not as pleasant when you ask for help in a section and the employee had attitude towards me a bit when I asked for a item where it was placed and she treated me like I should of known where it was.
Benn there a handful of times because customer service is so terrible. Staff very unfriendly and pretty much non responsive. The guy at the order desk as well as the one in paint are downright rude. Change jobs if these ones make you so unhappy. Ladt time I will go there.
Staff looks miserable, and bring a hearing aid because the young folks working there barely speak loud enough to hear them!
They have a great store and great staff! Right now due to Covid, they offer curbside pick up and help you with anything that you need. Very pleased with the paint department there too - the paint manager is very friendly and knowledgeable too.
Used to work here, even before I worked here it was always pleasant experience going in here
Love having an HH I'm sackville
Great local shop, happy to support!
Friendly, knowledgeable staff
Excellent resource for all building needs an plumbing an solar lighting just about anything to make property beautiful mode.
Great picking up Supplies for a decking project ????
The last two visits I found staff very helpful, I was approached immediately and each time the individual ensured my needs were being met. Was greeted at the know by a staff person who without hesitation directed me to the area needed to go to find what I was seeking. Once there, the staffer was skilled on advising me about the products I was viewing. About 4 visitations ago to the store, I purchased a "fishing hut" and I will wait and see how that all pans out. I do not expect any issues with it, i will construct after the complete package is delivered to my home. It also came with assemble plans for the unskilled DIY person I am. Stay tuned.
An icon in Sackville. The service is exceptional with many long term, knowledgeable employees dedicated to excellent customer service. Everything you would need to build or renovate. One of the best paint departments in HRM.
I thought I saw Cody Bellinger from the LA Dodgers. Or at least someone who looks similar and wearing LA swag
Thank you Janice and Ed for Great service as always from Payzant's!
Great helpful staff
Good store, good prices
Young fellow who waited on me was very nice but you need to get him some help. Customers turned away because he was to busy to wait on them. Been there before and it was the same story.
Many items were not in stock as listed and staff was non knowledgable and uninterested in assisting. After calling another store and tracking down the items, I was informed that it all could of been at this store with the internal inventory search.
Big store with lots of items.
Very friendly and helpful staff.
Excellent customer service and staff are always available and willing to help. Great selection of hardware from nuts and bolts, cleaning supplies to building materials.
Great family business
Was good, foundwhat we needed
Super friendly staff, great selection of products, fantastic prices! Location is good.
Large selection ,knowledgable staff
Nice local store, get forgotten amongst the big box stores but usually has better prices
Not like a major home center but this place is iconic. Great staff who are friendly and helpful.
MY- Home Hardware, you can't beat them!
Beats 3big box stores hands down for knowledge and service, decent prices too
We placed a large order for brown pressure treated wood to rebuild our large deck. Payzants sale price was the best in HRM. Friendly staff. Quick delivery & very accomodating driver, operated his boom crane with ease into very tight spot. All the wood looks great. Have experienced bad wood from other building material stores in the past, warped, cracked etc. So much appreciated to a business who didn't disappoint., Recommended ☆☆☆☆
Locally owned business with friendly staff.
Great visit. Got what I needed . Saved a few miles of driving.
The staff is very friendly!
Great friendly store with excellent stock.
Well stocked.. always friendly..
Amazing customer service. And the floor workers were really helpful. Thanks ????
If you are looking for a company to hire for home installations, do yourself a favour, and go elsewhere! My Husband and I had bought a new home (first and last new home I will ever own), and we were SO excited to have some renovations done to make it a little more inviting for us. We hired Payzant’s Home Hardware in Lower Sackville to put in cupboards in our kitchen including a lazy susan garbage area and a dishwasher. We also had them rip out carpeting and install laminate flooring throughout the top floor of our home and install a hot water tank. There were so very many issues, it would be an extremely long read for anyone, so I will sum it up in bullet point. - I scheduled the movers for several days after the flooring was supposed to be completed. The day before the movers were due to arrive, the work was still not completed, and they did not even come to work that day. On the morning of the move, I called to ensure the workers had masks on as we were going to be there (I am immune compromised). I was assured they would have masks, but when we arrived, there was only one person working, with no mask, and he ended up being underfoot when the movers where trying to bring stuff into the house. - When they removed the carpet upstairs there was a very sticky substance all over the floors. The installation crew did not bother to try and protect the other floors in our home. They walked all through the main level of our home and the carpeted stairs. They did have a steam cleaning company in to clean the stairs, but we are still trying to get the stuff off the laminate flooring. - We were not asked to pick out a dishwasher, so we asked what dishwasher we were getting in advance and were told a Frigidaire. We like that brand so we never said anything further about it. When the installation was complete, imagine our surprise to discover it was a GE they installed. They came back and switched to a better model. - When installing the new flooring they discovered a hole in the floor where the railing was and told us the railing had to go and they could not use it again. We paid close to $2000.00 for a new section of railing. When they installed it, they drilled holes in the wrong spots for each spindle and neglected to nail in some of the pieces of wood in the top rail (and used the wrong nails when they did). They came back and nailed in the pieces of wood on the top. - They drilled two holes in the wrong spot in our new cupboards for our lazy susan. So right out in front there are two obvious holes. They did try to fill them and hide them, but you can still see it. - On our very first visit we were told we would need handles for the door cupboards, but the person we worked with was in a hurry so it was going to have to wait for another day. That day never came, and we were not asked again. When they installed the cupboards, they came and asked us where the handles were, and we didn’t have any. They had to come back and do that too. Which was okay because one of the people installing took home a piece of our cupboard in his pocket, so they had to come back anyway. I could go on, there was more. The customer service was very much lacking. We were made to feel as though they were doing us a favour. We had to have people in our home so many times when it should not have been necessary. In the end, we have expensive new railing with holes in between every spindle, we have holes in our new cupboards, and some sort of a substance all over our floors. After weeks of trying to get things settled with the general manager, he offered us $250.00 off of the total invoice, which was over $20,000.00. I told him he was missing a zero, and he could either provide proper compensation for the damaged items in our home; or, come install new railing and a new cupboard. He responded by telling me if we didn’t pay in 15 days, they would put a lien on our new home. I went to the BBB and they tried to get a response but had no luck. We paid, but I would never EVER recommend anyone use their services!
Professional, knowledgeable, and friendly staff. Reasonable competitive prices. A pleasure to shop there.
Always helpful, good service. Great to have in the community
Always get what I go there for!
The knowledge of the staff has kept me coming back for almost 2 decades.
Payzants has really improved as a construction materials retailer. A wide variety of products available and a pleasure to deal with!
Its always dissapointing when you go somewhere because there website says they have it, then you have to drive store to store and keep looking because they don't have it....
Good service and selection.
Basically my favorite hardware store. They have a great selection of ACTUALLY useful and good quality items. A rare thing these days.
The staff is great here! They know their stuff and are fun to be around.
Staff are friendly and eager to help. Like any store a few products are not 'top of the line' items but generally good quality. This is a regular stop for me.
Great store, great people
Very helpful bunch of people there
Always been a great place for building supplies and hardware, at least for the fifty odd years I've been going there
Very please with the two young men working customer service just before Christmas. Both informed me it's a small, family owned company that they're really happy to be working for. Makes me proud to know that there's a local company providing entry employment to our youth.
Better than Kent
It's the best hardware store in Sackville. Has everything and super friendly and helpful staff. No project is too small and no project is too big.
Our go to store for 40 years.
Quick in and out. Weekly stop for wood pellets
Always great help
Store selection may not compete with the other larger stores in the area, however the staff are mostly experienced and knowledgeable. In the very least they are professional. Pricing is fairly competitive however often just a little more.
Helpful Friendly Advice, store looks bigger and brighter!
Great store. Very helpful and pleasant staff
New layout but that is not a real problem as it is nice . Found what I was looking for with assistance. Friendly people.
Best little hardware store in metro.
This is our local Payzant store. I used to work for Home Hardware back in Ontario, and have been a loyal customer for a long time as we believe strongly in supporting local. As such, I have come to love certain lines of products that we use regularly in our home (Natura, Folex etc) some of which are unique to HH. We often have trouble finding the products we need at this location, either isn't carried or out of stock. We often need to visit a larger location or a different store. The staff are always very friendly and welcoming here, and I can't often get through the store without someone asking if we need help, which I love. It's nice when you are acknowledged. Great location and plenty of parking space. Would love to see more product lines available in store!
Staff are great and knowledgeable, but if you're looking to actually find products, go elsewhere. I'm constantly disappointed. I always go here first to support local, but 95% of the time I end up having to go to Kent because I'm informed HH doesn't carry the product on hand. If I wanted to order online I'd buy from Amazon. Carry normal stock in store! Couldn't even get a mail key cut here. Embarrassing.
Good selection, great service
will never go back, waited in line to order siding material, after waiting my turn guy said he needed to create a po and i would have to wait as he was busy with customers in line behind me,,, what?? i guess my money is no good, also he had no clue on kaycan product , who suggested i go there in the first place, i gave the counter guy the part # from kaycan and they argued with me that it was wrong , then called kaycan to find out it was the right p.n., only then to tell me i had to wait as they had to wait on the line up of people behind me , of course all this after waiting 10 min in the same line for them to wait on me , how hard is it to order from kaycan, when im giving them the product part number,, i wouldn't trust them with anything to order, let alone their almost unbelievable poor service and rudeness, the worst retail experience ive ever had ,,anywhere,, rude and unknowledgeable
Closest place in Sackville that isn't the insanely over priced Kent. Most wood is kept inside and fairly straight and free of twist.
Since their major reno. This store has a lot more to offer and also has a fantastic enclosed wood yard with a helpful staff. They have also added pricing for store cuts which makes life easy.
Great as usual! Only wish there were considerations for frequent/repeat customers that aren't contractors.
It's a great little hardware store. Although when there are sales, things sell out quickly or they just don't carry enough items in stock for the sale.
Great customer service and friendly staff. Nice selection
Great place to get your needed supplies but if you need 1" number 8 screws right now ypu won't find them here. They have loads of number 6 tho.
Purchased a few things at Lower Sackville yesterday. I saw the Black Mulch outside the doors with no price posted. The Black Earth beside it was posted at $2.49. I went in and asked the nearest cashier the price and she said $2.49 so I loaded 20 bags in my truck. When I went to pay I was confused to find out the price was over $5 per bag! I told them Kent was $2.99 per bag. One person up front replied sarcastically "Oh well" . I then unloaded all 20 bags and left. Not once did anyone say they could price match Kent nor apologize for giving me the wrong price! EDIT:Revised my rating to a 3 as the Manager did make this right and honoured the price match and helped load the mulch into my trucks. Much appreciated.
1st time making a purchase in the store and very friendly and knowledgeable staff!
Friendly helpful staff, always willing to go the extra mile.
Great selection and prices!
Helpful staff always willing to help find things
All good
Had exactly the paint I needed staff were excellent.
Nice employees and all that stuff but I paid for stuff went out back and it wasn't in stock like their computers said so had to go through the reimbursement process at different gates
Great as always. Payzants has treated me very well over the years. No other place to shop for what I purchase. Thanks
Very friendly and helpful staff.
Had fire logs in stock
One of the worst service i had
Always like coming here. Staff is always very friendly.
Amazing deliver crew today. Chris and his guys were on point and got the board in with less than perfect conditions. Looking forward to continuing to use Pazyants for all my drywall projects.
Always friendly team. If its not there they'll get it.
Poor Customer service. Had windows delivered today and received the wrong size. Spoke with the manager and sales person to rectify the issue. I was instructed to try and sell them on online as there was nothing they could do. Original quote even had the right sizes of windows on them but the sales representative punched in the wrong quote so now I'm out $1120 worth of windows. Update: I've upgraded the review to 3 stars rather than the initial 1 I originally gave. After I complained to the Better Business Bureau and made this review on google. I was contacted by the company and they refunded all of my money on 3 of the 4 windows I received. Had this happened right away when I originally called I would have been able to replace all my windows and not had to deal with the additional cost of selling one of the windows online.
Great place to shop and friendly people too.
Every time I go in to get a product, they rarely have it. My husband went in today for something. It rang up wrong and the cashier just said, “oh well, that’s what it is ringing up as”. This is about the 6th time an incident like this has happened. The staff do not care or want to help. Will NOT be going back and will share our experience. I come from a retail background and pride myself with treating the customer as the number one! We want to shop the small shops,but it’s hard to do when they don’t care as much as we do!
Was looking for a light fixture got great help and a good deal
Always has friendly helpful employees to answer questions, offer suggestions and advice.
First time in store! Staff were polite, and helpful! Showed me to area for what I was looking for. Discussed pros and cons! Well stocked, but seemed cluttered! Checkout area needs some attention as to customer spacing, and exit directions!
Had what I needed, all that matters
Great place good selection
This is the best hardware story your ever going to find, everyone is always so nice, helpful and always have a smile on their face!
They had what I needed
Fast and helpful staff with great suggestions for your projects
Excellent service from the service desk!
Usually have the unexpected item
Great staff whom are very friendly and knowledgable. One of the last true hardware stores imo. Also will sell damaged drywall and other things if you only need small amount for cheap.
Friendly clean store where you are greeted by helpful staff.
Great experience. The employees were very helpful.
They were very helpful .at the paint department. A d very friendly. And patient. To let me explain what happened at another paint shop .which my paint didn't come out the way it was supposed too...They help me get the right color. I will come back again for my paints. And I will tell other to go there .Thank you so much .(NOW IF I could just sell the wrong paint..lol ) Once again Thank you ....Jocelyn Critch.
Great store. Always has a wide selection of products to choose from
Great place for basic hardware and lumber needs
This company would have great potential if ran by someone other than Andrew and his childhood buddy Jim. This location is always understaffed or way overstaffed. Staff members walking/joking around looking bored with nothing to do. Alot of the new employees have no idea what they are selling, slow and make alot of mistakes without taking the time to ask for help. No proper communication between management and staff, or even between management and management. Jim Macgregor seems to be a big issue with several of the staff members, new and old. I dont like his attitude or the way he treats the staff at payzants. Maybe someone is a better fit for his position! I love to shop at this location but I hate to see how many frustrated employees there are at this location. They are WAY underpaid! And get shown ZERO appreciation for what they do. Maybe rethink who is running the place.
Was in the store for about two hours. Spent about 30 minutes looking at snowblowers, than I went looking at other sections - tubs, window & doors, and smaller hardware. I wasn't acknowledged by any staff the entire time in the store. Had staff pass me; with other customers, that were trying to find product, and that were just walking. My intent was to buy a snowblower, and a few other house hold items. I left without buying anything. Extremely unimpressed with the store's customer service.
Just had a great experience ordering lumber from this location! Great customer service! Less expensive and delivered faster than expected!
Most helpful and courteous. When they didn't have what I needed, they contacted the other store and had it held for me till I could get there thr next day.
That's my go to spot.
Went to try to get an estimate on a new deck. Was told they sell materials and install. Talked to a young man at the service desk who told me if I wanted it built to code he could not give an estimate. But if I did not want it built to code he could. Not sure what the heck is up with that but certainly left me with the impression if I wanted a crappy build they could do it but not a quality deck. I repeatedly said of course I want it built to code! Would never recommend getting anything built by these people.
A few times that I have gone to purchase lumber the staff in the yard were less than helpful. On separate occasions they asked if I was sure that was what I wanted with the piece of lumber in my hand to ensure the match. The younger staff sat on his phone hidden on a step and seemed bothered that I needed to ask him a question. Still playing on his phone as he walked towards me then proceeded that I would have to purchase a 2x4 and saw it to get the dimensions I wanted. Another gentleman called me Missy. Not too impressive for me to spend my money there.
Great place to shop!! Always have what I need and very friendly and helpful staff!!!
Well established Sackville store with plenty of free parking.Newly renovated store and they have drive through warehouses. Check their free scrap bin for your kindling or firepit.Well staffed contractors desk.
Excellent price for 9' umbrella
Called and ordered lumber, had it set aside for pickup later that day. They sold it right before I got there so I drove 2 hours for nothing. Will never use a payzants again.
Friendly local hardware store with great service !!
Best deals
I thought coming to Payzant a "family" run business, that they would have better prices than Kent Building Supplies but I was wrong! They are ripping their customer off even more than Kent Building Supplies. One 2X4 8' stud is $7.35 and Kent Building Supplies is selling at $5.88. So bypass Payzant and go to Kent for better prices.
It was great. Very friendly staff.
Always helpful, friendly staff ,willing to take the time to show you where the item you are looking for is.Big box stores could learn from them.
Great.
Love this store. They have most things and more. Great staff
The store has many unusually hard to find items.
I asked 3 people for help and got 2 I dont knows and one I'm with another customer who never came back to help! I'll never go back terrible experience
Lacking in customer service in my opinion
Good buying experience
Great helpful staff, good prices
Good building supplier at convenient location. .
Great store
Well stocked great gift ideas as well as home improvements
Very helpful and if something isn't in stock they order it in.
Great staff and a lot of household items!
Very professional and so friendly!!We had a lovely girl help us with stain
good service and pricing
Disappointed there is no washroom open for public. Wait in line to get in, then you get in and start shopping to soon realized your coffee wants out. Find it interesting that Home Depot and Kent are aloud to have their washroom open but Payzant cannot.
Have been trying to find a product before going out to the store.. I have been hung up on 5 times.is it really the hard to put someone on hold if busy, can say hello can u hold please. Simple manners go A loneway
Went to buy a hat for my father in-law. The clerk walked around the store with us until he found the hat we were looking for. Awesome customer service.
I attempted to return a tool my parents gave me for Christmas. They bought the tool in my hometown in New Brunswick. When I attempted to return it to Payzant in Lower Sackville the staff were unwilling to take it since they do not stock the product. When I asked what I should do they simply said "call around to other HHs not owned by Payzant and good luck. Not helpful nor friendly. They basically wanted to get rid of me. I contacted Redmond Home Hardware in Tantallon and within 15 minutes they contacted the head office for me and arranged that I return it at their store. Now that's great customer service!
I spoke to Mathew today at 4:43 pm, Sunday, January 20, 2019 looking to see if they had an item in stock and he went out of his way to see which other stores in HRM had that item. Also to see if it could be transferred to a closer store to me. This is the service I always get from Home Hardware and lots of their products are still made in Canada.
More stuff than kent, if you compare the size
Friendly, helpful staff. Couldn't ask for better.
Friendly people and they always have what you want.
Small store.... seems to rarely have whats needed.
Excellent customer service
Very good service at a fair price. The paint department staff are very knowledgeable and helpful.
Beautiful store and friendly staff.
Staff is great. Loved working with them. Some of the best people. Management not so much. Especially current management. Oh , and I'm speaking of Enfield location. Do what they ask or tell you to do or else there is the door. Don't let it hit you on the way out. Actually they would probably like it to hit you. They don't care about what you have done for them or the years you have put in. Means nothing to them. If you are not making money for them, see you. Would not recommend this place for work.
Family-owned franchise. They always seem to have what you need when you visit the store. They do a very good job of stocking core items for your hardware needs.
Very helpful staff
Found everything I was looking for and more. Friendly staff
Staff were very helpful and friendly
Very disappointing. I called Enfield Payzants about a product but they didn’t have it but said Sackville had it in stock. So called Sackville and they said they have it. So I drove all the way down to find out it’s not true.
Downstairs speaking to mark in the window door sales, he has to be a valuable asset to the co.
Called your location on Jan.21st at 7:30pm and asked the young clerk if he carried clear 4000k light bulbs. His response... I can't answer your question man, can you call back tomorrow? ..... Really?
Been going there for Years. Has everything I need everytime I go in. Water spout for our tub. Easy to find.
warm friendly staff who are very knowledgeable and eager to help you. Theres no waiting around for help. great selection of products and pricing is very competitive. If there was another star I would give it to them.
Some stuff is a little cheaper than Kent..over all people are very helpful
Don't expect customer service here. Doesn't matter how much money you are spending, at the most they might tell you "somewhere in whatever aisle"