We offer you the information of real people like you who are buying the products of Henry's (Optics Shop) near Nova Scotia (Canada).
At present this business gets a score of 4.6 out of 5 and the rating was based on 127 reviews.
As you can see its rating is virtually the highest, and it is based on a very large number of opinions, so we may be pretty sure that the assessment is very credible. If many people have bothered to value when they've done well, it works.
As you know, we don't usually stop to put scores when these are positive and we usually do it only if we've had a problem or issue...
This Optics Shop belongs to the category of Photo shop.
Knowledgeable staff
A fantastic camera store with knowledgeable staff.
Decent inventory. Friendly and helpful staff.
It’s the incredible staff that makes Henry’s the go to destination for professional photographers and enthusiasts alike. Some questionable corporate decisions aside, Henry’s remains the number one photo source in the city. Shout out to Phil, Marco, Matt, Lisa Marie and Andrew. Keep up the great work!!!
Knowledgeable, friendly staff.
The friendly, helpful staff at Henry's were just what I needed to choose a camera for my vacation.
Amazing service. The staff were very knowledgeable and gave me a good laugh. Thanks to everyone who helped me!
Great customer service. Lots of gear for any style photography and videography. They beat competitors price. Will order anything they don’t carry in store. Bayer’s Lake location manager very knowledgeable and helpful
Really great employees and their product range is good too
Always the best customer service here!!! Even if they are sending you somewhere else ~ they're basically doing everything for you. Experienced and honest!
Very knowledgeable staff.
Amazing service, friendly staff.
Great staff. Very knowledgeable.
ordered a Rode Lavilier go microphone. they advised me to order with the as it would be faster rather than ordering it on their website. After a complete week's delay , they want me to wait for another week. Totally unprofessional people.
Great service. Very knowlegable staff
I've never had a bad experience at Henry's and this location was no different. The staff was quick to ask if I needed help, knew their stuff, and was willing to let me fit the product to my camera to double check. Big selection too, they had even better than what I was looking for (I bought a smaller strap than I went in thinking I wanted).
Best camera shop around
Originally a 4 star, but I've since changed my rating to 5 star. After an originally shipped lense arrived broken, the next one we ordered arrived in perfect condition and is working beautifully! Phil was very helpful in locating a compatible telephoto for my ole Pentax ???? Thx!
Great service!
Great service and very knowledgeable and friendly staff!
My go-to place for photographic equipment purchases.
Very good customer service with knowledgeable associates. Very happy with my photography shopping experience.
Knolageable, good prices, left with what I needed, not just what I wanted.
Informative staff
Great camera store, and the staff have all been extremely helpful and knowledgeable.
Experts advice highly recommend
Great knowledge staff. Plenty of high end products to fit anyone's budget. I come to the checkout and the item I bought was on sale when rang in on more than one occasion.
You have a camera problem? This place will likely be able to sell you the solution.
Helpful staff and a wide selection of camera equipment.
I recently received a gift of a Sony camera that was bought at Henry's. The staff was extremely helpful to my gift giver. Better yet was that because they had a sale two weeks later, they gave me full credit for the sale price difference when I went back with my receipt. That being said, the gift giver was upsold on the expensive and almost useless extended warranty. That money would have been better spent on a case, or toward another lens.
Covid setup is annoying. Staff knowledgable and friendly.
Call ahead before visiting the store to avoid disappointment, they do not keep film products or darkroom accessories in stock often these days
No longer carry Pentax
Excellent and knowledgeable service here from friendly staff. Great quality products, but the prices can be seem unreasonable at first when comparing identical products to those at electronics stores in the area, but I've since learned they have a price match policy to authorized retailers locally and online. Keep an eye out for their good sales!
Very knowledgeable staff. I dealt with Marco and he couldn't have been more helpful. Great guy and "Really knows his stuff"!!
Great store
Nice shop well set up , friendly service and good advice.
They take the time to explain what you need too know. They'll sell you want you're asking for and nothing more unless you ask. There's always the extended warranty but they don't push that either. Overall my experience was very good. The staff is very professional
Friendly guys. Great experience
I went to take a passport photo for my baby, the stuff was super friendly and helpful with lots of patience!!!!! I should came here for photos earlier! Way better than grocery stores, better prices and quality.
Great people and fair prices
Staff was great, extremely knowledgeable and friendly, so easy to deal with!
Great service and knowledge of what my needs were. Showed me a quality microphone to use for my videos, but suggested I try a less expensive entry level one instead. If within two weeks I'm not satisfied, I can returm my purchase at full price, and even trade up to the next level. Thank you!
Great product selection and a friendly and knowledge staff. Lots of camera bags and accessories too.
Staff were very helpful and try to find you the best and cheapest way to do what you want.
You don't have a choice of walong around and exploring, however the sales reps are good at answering the questions
Competitive prices and knowledgeable staff. Would have given 5 stars but did have a somewhat off-putting experience with what I would call a "camera snob" salesperson. Next trip in I got a different salesperson who was fantastic. Overall a place I feel comfortable shopping.
Great to have a local shop with competitive pricing where you can hold the gear.
Always helpful and lots of subject knowledge
Stopped in to look at the Nikon D5600 and Canon SL2. Discussed my needs with the salesperson (I didn't catch her name). She recommended the D5600 for my wildlife photography. I was very impressed with her candor and very helpful attitude.
It is a great place to explore for any photographer. I was served by Donald, he is a photographer himself and knew exactly what I wanted and how to give me a good deal. Thank you. All the best to him once he retires next year. I will be visiting again for sure.
It's a great store the staff are very knowledgeable and very helpful definitely recommend going there.
I had a question about a lens I was having issues with and thought I would have to send it away to solve the soft focus. Marco told me to bring it in along with my camera and got it fixed in about 15 minutes. I was thinking I’d be 6 weeks plus with the lens if I had to send it Away to be checked, so I was beyond happy with the above and beyond service! You don’t get that on Amazon!
The staff are extremely helpful and eager to share their knowledge and help you make the right choices for whatever you are looking for. Ordering something that isn't in stock is easy and usually doesn't take long to arrive. I highly recommend stopping by even just to look around. You never know what you might find.
Great customer service! Didn't hesitate to help me find a solution when my original order was delayed. Folks at the Ottawa store were friendly and welcoming, and went the extra mile to help me out.
I really like the store they know what they're talking about they give you the best deals they always have sales When you love photography and you talk to some one about it and there's no hesitation in their answer that tells me being a photographer that this is the best place for me
I've been a few times and have yet to have a bad experience browsing, buying or returning. Hard to get Fuji lenses though.
Very knowledgeable and helpful staff. Excellent selection of cameras and accessories. Highly recommend.
Fantastic location. Staff are very friendly and know what they are talking about there is a great selection of cameras, lenses, filters, adaptors, tripods, bags, etc. Prices are very reasonable, especially for used equipment and they are willing to work with you to get the best setup for YOU. Not their bank account. Special thanks to Paul who helped me get 2 lenses and dealt with my pickyness.
Good place to learn knowledge. Employees are friendly, helpful and knowledge.
Knowledgeable staff. Always willing to go the extra mile to share their knowledge! Stock was low due to COVID delivery issues and staff offered to order anything I needed. They helped fix a couple issues with my new camera and off I went. Very enjoyable experience, as always.
I went in freaking out because I thought I had some serious maintenance to do on my camera. The super friendly staff taught me something new, fixed my problem, and had my camera back in my hands in five minutes, at no cost. I am super happy with service, and quality. I would definitely recommend this particular location.
Rude people! If you are looking for place to hear cynical answers to anything you ask then you are most welcome to walk into Henry's at Bayers Lake I came with family on 30th Sep, around 1pm for getting citizenship photos clicked. Before clicking I just asked a simple question - would you show us the photo before printing it? There was a long pause from the older gentleman literally staring at me for 30 seconds as if what have I asked, then came the rude reply - "I am not going to click 15 photos of you ok", this is not a photoshoot going on". Such a response to customers just asking simple questions is uncalled for. You could have simply answered yes or no. Overall the treatment was rude, never going there again. You just lost business by being rude.
Great products and friendly and helpful staff
Extpertise and quick service. Had a faulty camera body, Henry’s diagnosed it quickly and sold me a used camera body of the same model they had in stock at a good price. If not for them I would have missed out on these great pictures!
Shout out to Marco and Andrew who helped me to choose and purchase a beautiful Nikon D7500 for use in agricultural research! We will use it to record blossom time this spring.
Great store
Took a passport photo at Henry’s today and the service was great. Picture quality was perfect and the gentleman that served me made sure my photo met all the requirements (size, dpi, etc.) and the price was affordable! Thank you Henry’s!
This store is great...The staff are so friendly and seem to know the regulars well. They have cameras, accessories, lighting, mics and super knowledgeable about everything. I will be back as I have my eye on a few things...
Staff are very friendly and easy to work with, great service all around
Your very welcome and this place and the people are great.
I called in ahead of time and was greeted pretty fast by Katherine (Kate) and even though I was only calling for business hours, she tried to find out what exactly I needed. At the store she was very helpful and knowledgeable, professional and friendly. And the prices ARE very good. Saved over a hundred on my merchandise today.
Overpriced, won't return product with a simple receipt from a transaction. Instead you need a bill. Why they would have two separate pieces of documentation is stupid.
Without question the greatest camera store in the Maritimes! Have a great deal of selection and if they don't have what you're looking for in stock are more than happy to order it for you. The staff are knowledgeable, friendly and quite entertaining! No matter what your experience level they are more than happy to spend the necessary time with you to ensure you are comfortable with your purchase and you'll always walk out of the store a better photographer than when you walked in. Marco is a great manager and he has a great crew of dedicated professionals working with him!
Everyone who works at this location is friendly, knowledgeable and so helpful. I enjoyed my experience here thoroughly and cannot recommend them enough for anyone looking for anything camera related.
Super helpful and fun staff. I had to stop in as soon as they opened to solve a work problem and the folks at this shop were fast friendly and knowledgeable! Will shop again!
Staff is very knowledgeable and happy to help when you have any questions. Good sales fairly regularly.
Really great customer service. The staff are super knowledgeable and helpful. I had an extensive repair job done through them recently and communication was consistently great throughout the whole process. It was also fairly quick considering the extent of the repair required. I'm very glad to have such a good company available to us haligonians locally.
Very nice people. I Called to ask if they do passport photos and US Visa photos and they were professional and friendly at the same time. Arrived in and was told they ran out of printing papers. Another employee when heard the conversation told them that papers have arrived. I got 2 photos both of them were dated and signed...Price for 2 Photos was $20 Plus tax..
Lots of gear and good prices!
Professional camera shop
Nice people there, Went for a passport photo for my 2 month old son. They took the perfect picture and it took me less than 10 minutes to get the printed copy. Went back for the same photo with a bit different size and they provided it for very low price.
Not a bad spot to go if you are looking for camera supplies. Good selection of accessories to meet any photo taking needs.
Good Service!
God I love Henry so much ❤️
I got a quick service for clicking visa photos. I was expecting digital copy of the photo by email, but their internet system was down, so the guy copied the photo to USB drive and didn't charge for it. I just paid for the photo. That was awesome. Thank you so much for you service.
Very friendly and helpful.
Amazing customer service
Good selection. Staff will make or break your experience though. Some are good....others make that 4 turn into a 0
Excellent customer service. Very kind, helpful and funny!
I've been a fan of the Henry's brand for years but never lived close to a store, so I was really looking forward to my first retail experience. I just spent $300 on some lights for a video shoot and was blatantly discriminated against for a hidden disability. The salesman Andrew was courteous enough on the phone when I placed my order but I was denied service by the manager, Marco, when I entered the store. His explanation, "we're just following a policy set by Toronto". It is a policy that doesn't accept medical exemptions and it is against the law in this province – the Human Rights Act prohibits discrimination based on a list of criteria, including medical exemptions. It is black and white. A store policy cannot be enforced if it breaks the law. Henry's has broken the law by upholding an arbitrary policy set from their head office outside of this province claiming that it complies with a bylaw - there is no such bylaw. I will be filing a Human Rights Commission and serving them a notice. We cannot tolerate businesses that do not respect human rights, especially when their slogan is: "You Matter to Us". Not.
It was my first time in the store and Kyle was cool, but an old dude made some questionable remarks. They didn't have any of the new Lumix gear I wanted to look at. I understand I'm a minority in that brand in this location.
If you are anywhere near Henry's in Halifax, don't buy your camera gear anywhere else. They will match any price you can find online, and what they will give you that you can't find online is immeasurable. Advice, service, generosity, even camaraderie. They are a genuine treasure.
Went in and had a fantastic experience! I will be a long time customer just due to the customer service that I received when I went in!!
Pretty helpful, store was clean. Not amazing, but a good camera store.
Exceptional customer service. Always willing to help and offer suggestions. And they know photography. I buy all my equipment from Henry's
Nice and helpful staff
The staff was extremely friendly and helpful. The store was nice and clean. I got what I was looking for without breaking the bank.
Henry's - for Photographers by Photographers. Henry's is a camera shop staffed by photographers so where else could you get better advice? I want to thank them and Westcott for the Peter Hurley seminar a few years back. I've bought more than one camera and lens from Henry's. Marco (Manager) is passionate about the gear, has an encyclopedic knowledge and provides extraordinary customer service. He cares and treats you the way I suspect he would want to be treated. When I've had problems with gear, I've been able to walk in, discuss the problem, drop it off and they take care of the rest.
Amazing service, I believe the gentleman who helped me had a name that started with a R? Regardless he was awesome and i would highly recommend This location to anyone!
Friendly staff, nice selection, decent prices.
Very friendly staff, who are more than reasonable when you have an issue with a purchase. They're very knowledgable about photography/gear, and won't pressure you to buy, or recommend something that isn't right for you.
Service is very friendly and helpful advice given. Bought gear here for myself and my wife and was able to talk things through with them, never felt rushed.
Very helpful staff and knowledgeable.
Good prices
Very nice store where they were very helpful and gave me lots of time to figure out which option was best for me. I wanted a product that was not available in store, so they ordered it in and it arrived sooner than expected, which was awesome for Christmas time! They prices can be a little high, but I recommend doing research on their website and going into the store to figure out what's best for you.
I am so so happy that I did my telephone/online shopping through Henry's in Halifax! Andrew was super-awesome about helping me decide which accessories to get with my camera, and even though my camera was backordered with no certain delivery time due to the pandemic, Andrew found me an open-box one in the Henry's system and so I even got it at a sale price! The delivery was superfast and everybody I talked to on the telephone was wonderful. I will definitely keep doing business with this store. Thank you so much! A million zillion times better than ordering through amazon, considering the wonderful service and prices. Definitely five stars!
Helpful staff & convenient location.
Love this store fantastic staff!
Gentlemen on the phone was not very nice , and seem to rush me off the phone with out asking me if I was done, very rude and would not recommend to anyone ????
A1 service as always! Excellent knowledge. Took the time to explain things out to me. Even answered my silly questions.
Love it, overall good experience... friendly staff. But only have one branch in Atlantic Canada, I hope to have more in future.
Incredibly friendly and helpful staff
has everything I need! very helpful staff
Knowledgeable staff, great selection of products. Marco in particular is my go-to guy when I have any questions about lighting. I can spend hours there talking about equipment and photography. They helped me out a few times with recommendations and equipment selection. I love that there is no pushing toward buying more-expensive gear and they actually listen to what you need and make suggestion based on your needs. I think I need to stop being a photographer and get a higher–paying job so that I could buy more gear from these guys, hah!
Best camera store in Canada
Great selection and helpful staff. My preferred camera shop.
Purchased a new pro video camera, drone, and Hero5. Had to be shipped from Halifax, NS to St. John's, NL. Staff was great and kept in contact every step of the way, especially Marco Gallo. Order arrived super fast - even for items that were on pre-order. Would recommend 10/10 again.
Great staff.. knowledgeable
Salesman sell. They try. Good stock, but not much of it
Friendly and knowledgeable staff. Willing to help you out and take the time to answer your questions or to have a quick chat.
Amazing staff
Great service. Friendly, knowledgeable staff.
The staff at Henry's are extremely knowledgeable and caring. Shout out to Lisa Marie; not only is she an expert, but she has tremendous patience and kindness. Lisa went above and beyond is explaining and comparing the different versions or lenses and DSLR's, which as a beginner photographer can seem overwhelming. 5/5 I Highly recommend visiting this store; the service is excellent and the expertise is truly amazing. Outstanding work team! Way to go Lisa!
Friendly and knowledgeable, long-term employees that you can get to know a bit, Eryn has served me before, lots of selection,
Great options for photography gear.
Very helpful staff!!
Thank you thank you to Phil and Marco for fixing my hot shoe for no charge. And with entertainment as well. Will be back for all my camera needs.
Went in during none busy hour, the service was really nice.
I would give them zero stars if I could. There is one repair shop in the city that will repair their products. They won't return your call so you're forced to buy new products from Henry's instead. I thought that I would be playing it safe by buying a warranty with my last purchase from their store. Now I can't even use it as there is one location left in Nova Scotia and their listed number is out of service. AVOID THIS PLACE AT ALL COSTS.
Friendly staff, helped choose a ring light and didn't oversell. Covid compliant. Will go back whenever not buying 2nd hand. Though they do offer 2nd hand :)
A great photography store for amateurs and professionals. Nice selection of cameras, lenses, and gear. The store in Halifax has a very knowledgeable staff.
Good service but stock was abit low because of supplers do to covid.
Very helpful with camera problems.
Great selection and the absolute best service. These guys take care of me!
A few weeks ago I was having a problem downloading some pictures from my camera as I couldn't find the connecting cable to download. Older camera and hard to find cable connector. The staff at Henry's was so amazing. They bent over backwards to help me accomplish my goal. Seriously.....they used one of their cables and actually had to download the file to one of their computers and transfer the file to a thumb drive. I am so very thankful as it was for a friend and a sentimental photo. I will definitely be using Henry's in the future for all my photography needs. A big thanks to all the staff especially the young lady who looked after me.
(Translated) Good photography store, good service and competent staff. (Original) Bon magasin de photography, bon service et personnel compétant.
Great in-store staff. Easy to deal with. Knowledgable.
Be aware that if they're having an offer with things added 'free', the price of the item is raised the value of those items. If you don't need the items, wait for the items to come off, because the price will go down. Their stated policy is 'You Matter to Us' but in reality, like every other business, the actual policy is 'Profits matter to us', and they're happy to see you go if they can't make as much as possible off you.
Went for a passport photo, in and out of the store in 3 minutes. Really quick service!
The service is never good when I go in. I usually wait to be served or am ignored completely.
Poor service. They lost my business today when I went there to purchase a camera, based on a conversation I had with the salesman the other day. I told him I would be there to meet him and called upon arrival. I was told he would be right with me, but he stood outside talking with other people who arrived after me, without any acknowledgement. This went on for 30 minutes so I figured they did not need my business. No wonder Amazon is prospering.
Spent 30 minutes being ignored by employees so i eventually walked out. Not sure what is going on in this location
Best camera store in the city! Always get great service from the employees and they have amazing prices! They price match too if needed
Great staff at this store. Very knowledgeable and patient while I decided on a new camera system. Prices are on par with other large camera stores across the country
The best staff ever. Helpful, knowledgeable and most if all honest and trustworthy.
Great service, but a bit isolated if you don't have a car. I live in town and take transit out. Not too far away.
Very knowledgeable staff, a great variety of items to compare so you can make an educated purchase with comparable prices, or will price match.
Got my Passport photo taken there. Super quick; very friendly service!
Today, Dec 20, I stood 30 minutes in line waiting to use the photo print machine, while a woman with 2 kids took her time to adjust a whole raft of kids shots.. I asked for help from 4 male staff members but got no help. I asked for Lisa Marie who waited on me last week, but was told she had left for the day. The men were no help and rude, so I went to Staples and got my photos for half the price. Put some women in charge,
A great place to shop. I bought two cameras there and Mario is a staff member you can count on, great service, knowledgeable people. I had problems with my Liquid Image video ski Google and it was under warranty and they replaced it. No charge . NO hassle. Mario is a great guy to help you.
I reserved a lens for pickup and had a great experience in-store. I'll definitely come back for all of my camera needs.
The guys here are incredibly knowledgeable and understanding. They heavily assisted with a few photo shoots that I've had recently. Would recommend many times over.
Very knowledgeable staff.
Love these guys
Friendly staff who can always help out, no matter the complexity of your requests.
I went to Henry's last Sunday and all three clerks were busy with customers.Nonetheless, I'm not invisible- not small and have blue Hair- nonetheless, I encountered what seems to be a growing trend- middle aged women are ignored in stores- we're old enough and have shopped enough through our years to not expect a sales person to drop the customer that they're serving and slavishly spring to our side, but if I'm in a realitively small store, and am standing there quietly for 10 minutes or more, and I don't even receive an acknowledging nod with some eye contact, and I am , at the most, 5 feet away from the 3 sales clerks, it is obvious that I am invisible- A word of advice to the owner- train your staff to let anyone who enters your store know that they have been noted- a nod, a brief, "Hello, I'll be with you as soon as possible- a smile thrown in wouldn't hurt, either- remember, it's the customer who really writes the cheques. I left, but since I needed what I'd initially come for- only 4 photo prints, I came back later- a new clerk waited on me and was a dream for service- so 50%
Awesome place, super friendly and helpful staff. Gentleman helped me print passport photos although they were not print-ready, he did all he could to edit and cut them to match photo requirements. He literally printed and resized them 5 times to make it work, and I was only charged for the print that worked. Exceptional service!
Quick, friendly service. Knowledgeable staff and quality products.
Olivia helped me with my tripod and camera mount purchase. She was knowledgeable and professional. She made my visit to the store feel like a mom & pop experience, A+
Excellent and helpful service.
Thanks to robbie for all the help...i will be back..cant wait to get back into photography
Had problems with my camera. The sales associate was so helpful. Although they didn't have my battery in stock, he spent the time to look for other sellers. Battery came in and Camers works great. Thank you!!
Excellent service from knowledgeable folks
My favourite store. I have been going there since 2009 and the staff have been consistently helpful and knowledgeable. Plus, there were memorable times when they went above and beyond to provide amazing service. I send everyone there.
Best phot store ever
Always Quick,Friendly and Knowledgeable Service.Never had any issues with any of my purchases or equipment .
Great customer service
I cannot believe the outstanding service at Henry's in Halifax. My husband and I have always found the staff to be knowledgeable and helpful since we started shopping there several years ago. But my latest experience has convinced me that Henry's value their customers like no other retail store I've encountered. On the phone as we were shopping for a new lens, Marco took his time to answer all our questions and provide us with a wealth of information and assistance, with no high pressure sales tactics. Then in person, he provided the same high quality of service. But when Marco came to my rescue not once, but twice, over an issue with protective filters, I was convinced that Henry's at Chain Lake is a superior camera store with a superior staff.
Very good and fast service,recommend
Amazing and knowledgeable. Kennan was more than helpful. Thanks again!
The staff is always friendly and very knowledgeable. You can tell the staff are also enthusiasts, not just working there. There is a wide variety of products at decent price points including some refurbished items. This is THE place to go in the HRM for your camera needs
Popped in to buy a battery and two rolls of film. Extremely helpful service and I am looking forward to returning.
Staff is always helpful
Great store very knowledgeable they had an answer for any and all questions i had would recommend Henry's anytime
Friendly and helpful staff. Everything from go pro's to drones to cameras
Helpful and friendly staff. Instant photo kiosk was easy to use and nice quality photos.
Fair prices friendly staff