Reviews of Best Buy (Optics Shop)

Marcelline Zimmer

I can’t say enough good things about the Geek Squad IT department - specifically Ali. He experienced difficult problems transferring data from my old phone to a new phone and although he worked on it over the course of 3 days - he never got frustrated and always came up with new ways of approaching the problem. Thanks Ali!! I will always be a Best Buy customer!

Justin

Not a good experience. I would not recommend this store to any friends. My visit took way longer then I intended. I did not feel appreciated as a customer. I'm going to Walmart next time.

Gibson Guitarist (2idiotsandasniper)

Walked in looking to buy a laptop. Associates were in a group talking about a hockey game or something, nobody even moved to come over. Not the first time it's happened

Klair FP

I was looking for a waterproof case for my phone for when I go tidal bore rafting, and the team lead asked me if I needed help before I even went to an associate, he brought back just what I was looking for, I appreciate the customer first service, thank you!

Unknown Name Unknown Number

Prices and selection are getting worse and worse... You can get anything here online shipped to your door from competitors.

Christina Petsinis

Staff are friendly, helpful, and know exactly what to recommend— even when you’re not sure what exactly you are looking for. A few months ago, staff helped me pick out a computer monitor that suited me & my space perfectly. Today i popped in to pick up a web order; the process was very efficient.

Simon Bernard Harvey-Gravel

(Translated) Despite waving to a salesperson, we waited over twenty minutes to ask a question. Finally, we left. (Original) Malgré avoir fait signe à un vendeur, nous avons attendu plus de vingt minutes pour poser une question. Finalement, on a quitté.

Greg MacNeil

Lots of selection

Daniel McMan

Excellent selection and great help from staff

Christine D

Excellent Customer Service as well as being knowledgeable to the products.

Régis Imbeault

(Translated) I have the distinct impression that they only sell smartphones and tablets. I bought a labeler. They had the device in store but no spare cartridge. I would have had to order them on their website. The store clerks were of no use because they knew nothing. So I went to buy them elsewhere. Still, BestBuy must be given credit to hire students in the summer. But grace! Give them adequate training! (Original) J'ai la nette impression qu'ils ne savent vendre que des smartphones et des tablettes. J'y ai acheté une étiqueteuse. Ils avaient l'appareil en magasin mais pas de cartouche de rechange. Il m'aurait fallu les commander sur leur site web. Les commis en magasin n'ont été d'aucune utilité car ils ne connaissaient rien. Du coup je suis allé les acheter ailleurs. Il faut quand même donner crédit à BestBuy pour engager des étudiants l'été. Mais de grâce! Donnez-leur une formation adéquate!

Jessica Bissonnette

(Translated) Worst service for life every time I entered this store. I bought a mini ipad and they promised me services and when you claim them, are no longer in force (ex I bought a screen protector $ 40 because they told me that I could go the change for free for life but all of a sudden it does not work anymore because of more agreement with the company, having known I would have bought much cheaper on ebay). In the future, I'm going to buy my computer equipment from Bureau en gros, which is located directly opposite and offers a much higher service. Also do not be surprised that it is desert in this shop because we always run after the salesmen and nobody is smiling. (Original) Pire service à vie pour toutes les fois que je suis entrée dans ce magasin. J'ai acheté un ipad mini et ils m'ont promis des services et quand tu les réclames, ne sont plus en vigueurs (ex j'ai acheté un protecteur d'écran 40$ car ils m'ont dit que je pouvais aller le changer gratuitement à vie mais tout à coup ça ne fonctionne plus car plus d'entente avec la compagnie. Avoir su j'aurais acheté beaucoup moins cher sur ebay). Dans le futur je vais aller acheter mon équipement informatique chez Bureau en gros qui sont situés juste en face et qui offrent un service nettement supérieur. De plus ne soyez pas surpris que ce soit désert dans ce magasin car on cours toujours après les vendeurs et personne n'est souriant.

Tom Lanson

Good place, friendly staff, an great prices!

Monique Gariepy

(Translated) Service for (Original) Service pouri

Ladan Saee

Good variety, good customer service.

Chelsea McKinnon

Why won't you guys answer your phone? This is ridiculous

Éric Marion

(Translated) A month without news of my order, BestBuy and Canada Post throws the ball. Never again will I do business with them. (Original) Un mois sans nouvelle de ma commande, BestBuy et Poste Canada se lance la balle. Plus jamais je vais faire affaire avec eux.

Claude Rivard

(Translated) Pitiful service, sellers do not know their products and say nonsense (Original) Service pitoyable, vendeurs ne connaissent pas leurs produits et disent des âneries

Bruce Elliott

Hard to get a hold off sales staff and rarely have sale items in stock or can't find it.

Matthieu Thibeault-Morel

(Translated) Whether for video games, mobile phones or anything electronic, you will be well answered at Best Buy in Chicoutimi. This is the benchmark in Saguenay. I highly recommend it to you. Do not hesitate to click on Like, if the review helped you. ???? (Original) Que se soit pour les jeux vidéos, les téléphones mobiles ou tous se qui est électronique, vous serez bien répondu chez Best Buy à Chicoutimi. Il s'agit de la référence au Saguenay. Je vous le recommande fortement. N'hésitez pas à cliquer sur J'aime, si l'avis vous à aidé. ????

pops on the Cob

Employees, though probably following instructions and doing their job, are far too pushy and I often leave way before I'd like do to the shear level of annoyance I feel from being constantly followed and pestered by employees. Decent store though.

Rick D

I went in to pick up a few Blu-ray movies & PS4 here for my son. The prices on checkout didn't match, but the young lady at the checkout double checked the prices & saved me even more $$$.

Derrick “TheRealTeebs” Thibeau

(Translated) Meeeh (Original) Meeeh

Carol Faust

Absolutely the best service I have ever received at a Best Buy!!

Riley Geurts

Friendly staff and fast service.

Chris Warren

Exactly like every other one in the chain. Really hard to find things. Staff not terribly helpful.

Brian Wallace

Advertised on the map as a computer store, but was not able to find a Blu-Ray drive for my PC. If you're looking for a laptop they might have you covered, but component selection was limited, at least where it was visible. I was offered no assistance despite waiting at the service desk with quite a number of staff passing me by. Heard lots of hard-sell for geek squad subscription service. I'm not personally familiar with it but extended warranties do not pay off on average.

Frank JR Skelton

They try hard service is great but pricing can't compare to TSC.CA

Danny Lane

Great service from Jack at the Geek Squad.

Mary Nash & Philip Shannon

Knowledgeable Staff

Arik Tumarkin

Nice store, but didn't find wireless headphones for TV. more and more items I buy in Amazon because can't find in stores. Too bad. I like shopping but lately it's more waste time.

Sebastien Bolduc

Every time I go here to look into changing cell phone providers I am always reminded about the reasons why I stay with Videotron, the service! Best Buy has terrible customer service!!! You wait. and wait. and wait! Then they always pass someone who arrived after you. No thanks, I will stay with Videotron.

Richard Gratton

(Translated) We have always had good service and the employees are knowledgeable (Original) On a toujours eu un bon service et les employés sont connaissants

Jesse Duncan

Had what we wanted in stock. Did not appreciate the pushing of the sales person towards us to buy the extended warranties after we had already declined

Wyatt Grant

Usually have a decent experience here, but recently bought an Apple TV and was sold the wrong model, then charged 4 cents to exchange it, even though the listed price was identical.

David Chapman

Not a very large store but they always seem to have stock when other stores don't plus the customer service is always very good.

Alireza Abbasi

Good service

Chantal Turgeon

A good variety of products at a good price!

Irfan Ajmal

Prices are bit highest then other online stores. Sometimes very good deals are available. All the products in the store are high quality.

Zazoo Me

(Translated) Nice organization consider the circumstances. Fast and effective. (Original) Belle organisation considèrent les circonstances. Rapide et efficace.

Starla Hudson

My first time ever being in a best buy, and I have to say it was a great experience. The workers on the floor saught you out, and asked if you needed help! Offered great advice and tips..or brought you someone who could help. Very Friendly, courteous...some if the best deals i have seen!!!

William Cain

Service and selection above average

Peggy Jensen Century 21 Trident Realty

Service and staff are fantastic!

Richard Boudreau

Not much selection anymore, especially when it comes to DVD & Blu-rays. Only went there because it was close to my place.

Angie Smith

Today is my sons birthday ???? He just got his full license last week and is very excited to return to school, even though his last year of high school is going to be nothing like the rest. His one and only Birthday gift that he wants is of course a car stereo/Reciever and Subs. Pretty much the same thing every 17 year old boy wants when they get thoer first car!????. I've been searching around for best name brands/ product accessories and prices since its going to be around $400 just for the stereo. I've spent the last 40 minutes trying to maneuver my way through the BestBuy web site to view thier products that are available in store! Almost Impossible!! The results come back as 1 available product! So, I decided to give the Dartmouth Crossing store a call to see how many available products are actually in store. After a very long voice mail, it directs you to call a 1-800 number! I then hung up, dialed the 1-800 number and after jumping through number hoops I finally get to the part where I can actually speak with an employee, but the catch is it automatically searches the closest store near you by you cell number! It tell me "I'm sorry, there are no locations near you!" I then call back, jump through number hoops again, and put a familys phone number in that lives in HRM...I select Dartmouth Crossing Best Buy to speak with an employee and of course now 32 minutes into my simple question, the phone rings for 13 minutes and no answer!! I've wasted almost an hour trying to contact a store through the most horrible chain of events to try and spend $400 plus on car stereo gear and I'm no closer then I was when I started! As a customer that knows how to maneuver through web pages and voice machines very well, this was absolutely insane just to try and speak with an employee at this location. I can only emagine what a customer does when there not familiar with all these unnecessary steps. I shouldn't have to try so hard to spend my money! I can only emagine how much money they loose on a daily basis, just due to customers wanting to know if they carry a certain product. Absolutely blows my mind that these big chain stores are so ignorant to the fact that they don't have to bother with trying to make sure that new/existing customers have the ability to have thier questions answered in a easy, timely manner! I'm not a person that really writes reviews but even though I live an hour and a half away, I'm going to make sure that I visit this store to speak with a manager to let he/she know that they lost a customer as well as my money. There are alot of other small business owners that are answering thier phones and answering questions about products and of course trying to make and close a sale! Customer Service at its finest ????

William Jean

(Translated) Always had good service but they don't know their products !!! (Original) Toujours eu un bon service mais ils ne connaissent pas leur produits!!!

Derek Bedard

It's like any Best Buy, the layout where the movies are is the only problem i have. It seems a bit conjested and sloppy other than that it's a real nice Best Buy.

Aaron Atwood

Great place to shop

Christian Lambert

(Translated) A best buy is always useful to try the products before buying them. Prices can be competitive if you take the time to shop around. (Original) Un best buy c'est toujours utile pour essayer les produits avant de les acheter. Les prix peuvent êtres compétitif si on prend le temps de bien magasiner.

Nancy Gauthier

(Translated) well done (Original) Bravo

Josh

Nice small location, they could use more people at the checkout though.

Sledge Hammer

Has most of your electronic needs and some good weekly sales.

Deshan Jayampath

Staff is friendly and would found things i needed. Mighr not be the best place to get everything electronic but would recommend for most. However It can be a little expensive than an online store, but might be cheaper depending on the deals.

Pat boum

(Translated) It's a very big store and you can find everything from electronics to electronics. Unlike many other stores, there are many more clerks who are generally very friendly. What I really appreciate is that they are not on commission, so they take the time to listen to you and advise you on the good deal. No matter the price, you will always be well served. (Original) C'est un très grand magasin et on trouve vraiment de tout, à ce qui attraits à l'électronique. Contrairement à bien d'autres magasin, il y a beaucoup plus de commis, qui sont en général très sympathiques. Ce que j'apprécie beaucoup ces qu'ils ne sont pas à la commission, alors ils prennent le temps de vous écouter et de vous conseiller la bonne affaire. Peu importe le prix, vous serez toujours bien servi.

Emma Struan

They’ll sell you anything your heart desires, but if it breaksz, then your a treated like a dressed rodent. My wife bought me an Xbox 1 X for my birthday and it worked great until within a year the GPU crapped out and was un usable. I went without the receipt thinking I had thrown it away, they wouldn’t take it. I went with the receipt, they still didn’t take it. I’m now shipping it back to Microsoft and I will not be buying anything from Best Buy ever again. Struan

Marcin Więc

Nice

Yoga Tri

I got my jbl headphone.

TheDoctor 027

I don’t think Best Buy is the best place to buy anything. I bought an Apple Watch s5 from them and got extra protection. I damaged the screen of the watch and it took several months to file a claim. It took another two months before they …

MulderScully WasHere

I had an average experience there nothing great nothing too bad

Brent 77

Best service award this year I believe and best sales in all of Canada so I'd say they are doing something right.

yves henrichon

(Translated) Reasonable prices and good food (Original) Prix raisonnables et bonne bouffe

toto16victoire Hunkel

Hunkel Studio ????

Jean-Simon Desjardins

(Translated) Very average service (we sometimes seem to disturb a clerk when we ask him something), standard prices and good customer service. (Original) Service très moyen (on a parfois l'air de déranger un commis lorsque qu'on lui demande quelque chose), prix standards et service client correct.

Shauna Gates

Great friendly staff and easily found the odd part I needed.

Ashlee campbell

Went into the store to purchase camera equipment and possibly purchase a new tv. Not one associate asked if i needed help. 3 walked by and totally ignored me. I will never shop here again and will be sure to let others know about my experience. One star is only cause i cant pick no stars. But if that is the service i get shopping i would rather spend my money elsewhere.

Guilherme Clérigo

Awesome place, always someone to help you figure out anything you may struggling with.

Sebastian Schweigert

Wanted to buy usb cable. Cheapest one was $20. Walmart had one for $5

Jessie Toyota

Helpful staff, good selection

Jean-francois Bertand

(Translated) Good buy, good price. I found a pair of headphones of excellent quality with an incredible discount during the post-Christmas .ventw. (Original) Bon achat, bon prix. J'ai trouvé une paire d'écouteur d'une excellente qualité avec un incroyable rabais lors de la.ventw d'après noël.

Amber Boutilier

Great store lots of toys

mans not hot

They've got good stuff but they should be more up to date with some of the smaller products such as the AirPods I went there and they'd said we'd half to pre order the AirPods because they don't have any. But overall there is a magnificent selection of products, not just speakers and TV screens, games and computers, there is an automatic vacuum for sale.

Kal-El Lowe

For computers and laptops they can't be beat!

Mathieu Beauchemin

Loaded with tech at a fair price. They even have Alienwares laptop.

Samuel Oyetunde

Service was awesome right from the entrance.

Fishy Glitcher

(Translated) This store offers several tech items (Original) Ce magasin offre plusieurs objets technos

Lamp_Master 69

I love this store, always has the best tech

Cory White (Vathrudner)

I bought two cell phone cases. I bought an Otter Box commuter and a Insignia shift shell case. Unfortunately I bought the ones for a Samsung S9, I need ones for a Samsung S8. I was able to exchange them without any issues. Perfect customer care.

Sydney Welcher

The workers at this location are unnecessarily rude, and ended up making my mother (a long time customer) cry. I will never recommend this Best Buy.

Eric “Zen” Andrews

Not much available to purchase. Mostly just leftover items nobody else wanted to buy.

Aree Don Phrasavath

(Translated) There was only 40 minutes left before closing and the service was the same as if he had just opened. The saleswoman and the manager of the television department were really informative for the open boxes. I had to wait for another client's decision before making my final choice. I could have a little conversation with the saleswoman to pass the time. She even offered to take the TV with me to my car. (Original) Il ne restait que 40 minutes avant la fermeture et le service était pareille que s'il venait d'ouvrir. La vendeuse et le gérant du département de la télévision ont été vraiment informatif pour les boites ouvertes. J'ai du attendre la décision d'un autre client avant de faire mon choix finale. J'ai pu avoir une petite conversation avec la vendeuse pour passer le temps. Elle m'a même offerte d'emmener la télévision avec moi à ma voiture.

Andy Burnett

Bought a smart tv, sound bar, tv stand and computer at the end of October 2018. I paid for the elite delivery and install service. I was told by the salesperson (one of the managers) that they would assemble the stand and mount the tv, set up tv and sound bar and set up the computer. I got a phone call the day of the ( December 23rd) install and was told that they don't assemble stands, mount tvs on stands or set up sound bars or computers. I went out to the store and was told by another manager that I really didn't pay for the install since the price of the tv and sound bar were discounted. I checked my bill and instead of paying the full price I paid half price. Regardless, I was originally told all items would be installed and set up. The installers showed up and set my tv on the floor as I had cleared the room for them to put the stand and tv in. They plugged it in, checked that everything worked, brought the computer, sound bar and stand in the house and explained the install program to me. I have no issue with the installers, however it was quite frustrating to find out on the day of I was told that nothing other than the tv would be set up. Also, I was called once to me know my computer was ready and they told me they would call again when all products were ready for delivery. I never got the second call and ended up going to the store to find out where my items were and when they would be delivered. All in all it was a very frustrating situation and the store employees I spoke to did nothing to help. If you buy from them you should read all the fine print and not listen to the salesperson about delivery, install and warranty info

Joshua Guthrie

Bought a tablet that I was told was fine, Turns out the tablet was locked with the last owners google account. All while the alarm was going off because a sales rep triggered and alarm while all the other reps just stood and looked at it. The only customer support I received was from an in training staff.

felix smokes 420 daily

I had a good experience with them and when I went to use the device it was all messed up. (Sim). It took fido days and reloaded my account because it was there mistake. Don't let retailers sell your short stand up for your right most times you can say a lot more than they can so use your opinion

Dave McMurray

It's the only Bestbuy in the area.

Terry Proveau

There's not a lot of stock on shelves in Best Buy these days as they have gone to a more "Apple Store" like approach for their computers on electronics. If you really want something you have to see an associate and wait for them to get it out of lockup excetera but I understand why they do that. I do like that the staff are helpful and don't pressure you since they're not on commission even though it is their job to sell you stuff. I think I prefer doing my best buy shopping online and then having it set aside for store pickup or shipped now.

kpl karthic

they price are always high, dont have a best deal most of time, customer service is good

Roxanne Dufour

(Translated) Clerks talk to each other and do not ask if clients need help .. (Original) Les commis parlent entre eux et ne demande pas si les clients ont besoin d'aide..

Dean Cote

(Translated) Always disappointed every time I go. Never anything in store, no salesperson in the field to respond quickly to customers ... in short, don't waste your time and order on Amazon. (Original) Toujours déçu à chaque fois que jy vais. Jamais rien en magasin, pas asser de vendeur sur le terrain pour répondre rapidement aux clients.. bref ne perdez pas votre temps et commander sur Amazon.

James “Dexter” Dextr

I’ve completely stopped buying product from Best Buy. Again and again and again, I come here to shop or to see a product before I buy online and I’ve never had much help. The staff are not overly experienced so really only suggest products based on what they read or are told, no real making a connection, understanding needs and specifics.

Azeem Qureshi

Awsome range of products. Great exchange and refund policy.

Michel Dionne

(Translated) Sorry to tell you that I have not had the pleasure of looking for myself and no advice in addition to looking for a counselor (Original) Désolé de vous dire que j'ai pas eu le plaisir de se que je cherchais et pas de conseil en plus de chercher un ou une conseillè re

Malcolm Brown

It's all well and good to have a telephone directory for your store location but when no one picks up after someone has called all listed numbers several times it sort of defeat the purpose of the directory and results in unhappy customers. Does anyone care about this ongoing problem? The one star is not a rating it was the only way I could post.

Pierre Gaudreault

(Translated) A lot of choices (Original) Beaucoup de choix

Stephen Doucette

Buy a lot of my electronics from here. Great service every time.

Jess Fazio

If I could give a zero star I would! I’m so sick of fighting with managers and employees because they did not do as promised! I opened an account with bell through bestbuy and was promised a credit of $200 dollars per phone ( which I got 2 ) I then had to call once a month for 6 MONTHS to START receiving that credit on my monthly bill. I also was told I could get two phone cases for really cheap if I were to get geek squad for 3 months (for each phone, $16.99 a piece each month) I called after the three months and cancelled just to find out they have continued charging me a year later!! I will never shop at this store again in my life!

james dow

Piss poor selection

William Calhoun

Mostly overpriced electronics.

Candice Chisholm

Pretty much a go-to store for my electronics!

Tarandeep Singh Saini

Bought a Smart Tv didn't even start waste of money and time

Trevor Reimer

Great Best Buy and awesome staff.

Matthew Kehoe

Staff could be more helpful.

Nathan Taylor

Pretty average best buy. It takes a long time to get any service in the computer section. I prefer this store to the one at Preston crossing.

jerome gravel

(Translated) Good store. Better services than in the days of future Hop. (Original) Bon magasin. Meilleurs services qu'à l'époque de futurs Hop.

Kent Pollard

Mostly clean and well laid out. Customer service is a little below par for the chain, which already suffers from the general trend of employers expecting more for less. My wife was sold a phone in a coffee stained box that they made lots of excuses for, but no effort to make her feel better about. Despite very careful enunciation of exactly what we wanted, they processed the contract wrong, necessitating a follow-up call to the service provider to remove a package that we didn't want.

Mitch Trottier

Awful customer service and even worse sales technique. The computer I bought was advertised all over the Internet via reviews and the manufacturer website (asus) to include a DVD drive. I understood this to mean I would get the DVD but that was not the case. Best buy discounted the computer because they were selling the complete advertised by the manufacturer. Not a good way to conduct business if you ask me. Since they have monopolized the market, they think they can walk all over the consumer. Will NOT return.

Ricardo Gatica

(Translated) Excellent service, on the other hand it's worth comparing with amazon. (Original) Excellent service, par contre ca vaut la peine de comparer avec amazon.

Alexandre Joyal

(Translated) In general, I have good service when I need it. Returns are usually quite easy and without "silly". (Original) En général, j'ai du bon service quand j'en ai de besoin. Les retours sont habituellement assez faciles et sans "niaisage".

Marie Litia Bélanger

No CDs

Saber Radji

Literary one and only around here.

Xiaofeng He

First I shouldn't have done this myself, buying a $240 iPad from bestbuy. I received an iPad last week from this 'company'. The screen has tons of scratches and I also suspect it's a fake Apple product. Because the charging cable coming with it won't fit in the charging slot. The cable end is 2 mm wider than the slot. Only looking at the cable, I'm sure it is not 'refurbished' apple product. I'm not sure where these guys got these tablets from but definitely it's not usable for me. We know what refurbished means and the product doesn't demonstrate itself as refurbished. I wrote a letter to this company and hope they could take this back as soon as possible. Looks like on the website it says bestbuy can't do the return of their product, which also shows bestbuy lack of responsibility on the products sold on its website. I've been shopping at bestbuy for daily electronics and company needs as well but I will not have same trust on this company as before.

Jamie Howlett

I love going into best buy to check out all the gadgets, tvs, games, appliances etc

SUSAN MONK

Great story

Nicole Hubley

Great selection, easy to find what you want even in a big store and friendly staff.

Brandon Mol

Staff here are pretty useless and the product selection has shifted towards mobile phones. Half the store is filled with fancy ear buds. Good luck finding home or car audio components and accessories.

Mike Elliott

Fixed a ipad mini through MTI

Farzaneh

When I was shopping on Black Friday, It took forever to purchase a phone since they had dedicated only one systme to help everyone. Also the advisor had misled me with some information which could have affected my decision. In addition, you always will find similar items on Amazon for a better price.

Megan Vance

The man that helped me with finding a laptop was so kind and understanding, taking time to find me the right one instead of rushing through a purchase. Definitely will go back for future tech purchases

Robert Lindberg

Had great service here. When buying expensive electronics, I like looking at things in person and knowing there’s an easy return process if something goes wrong.

ZER05IVE

Great electronics shop around

Olivia

They have a good selection, however not enough check outs.

RICHARD BARIL

(Translated) Good service (Original) Bon service

michael goulet

Has all you need in electronics

Cheyenne Vogels

I have had nothing, but good experiences every time I visit Best Buy orillia. The first time I went in was just a browse but later I went and purchased my gaming PC and the employee was very patient and helpful. A few weeks later I had a power supply issue yesterday and brought it in today. I was completely expecting to have to purchase a new power supply or surrender it to the manufacturer under warranty for who knows how long. The employees I dealt with were polite, amazing and were honest with me. They straight up offered an exchange which I didn’t know could be done since I thought it was 14 days, they let me know it was on sale now and gave me $300 back which I then used for a 3 year warranty with them because wow! Best customer service I’ve had in a long time, If I could give 10 stars I would.

Luke Warman

This location is very busy, the store front organization needs better accessibility and is always cluttered. The remainder of the store is clean but lacks an organizational flow. The staff are helpful at finding what you need, but more often lack knowledge of the product.

Barbara Austin

The staff is friendly and helpful they help in every way they can. The Greek squad are great.

Crystal Mulder

Staff was very helpful.

Liam Cooey

Friendly and helpful staff, great place to shop!

Katheranne (Katheranne)

Selection of electronics has gone way downhill

Samara Zwicker

Usually receive excellent customer service at this location, besides today. Went in to pick up laptops purchased online and asked for a physical receipt. The manager wouldn't talk to me, only through the employee directed to me. "There's no …

ryan Czindl

Jason was very professional, and guided me to buying the tv I was looking for, recommend going to see him for your next purchase

Jared MacKenzie

Great place for the latest electronics

Rob Caufield

Good sized Best Buy. Lots of parking if you don't mind parking toward the edge of the lot and walking a bit.

Erica-dorine Budreau

Rrserved an item online for pickup the next and upon arrival was ready and waiting. Checkout was fast and seamless.

Princepal Singh

Worst place to buy electronic products, I bought AirPods and they don’t tell you policies, bad customer services ????????????????????????????????, better but apple products from apple official stores or websites

Sabin Lapointe

(Translated) A nice atmosphere and competent employees (Original) Une belle ambiance et des employés compétents

Patrick O'Hanley

Great service! I recently purchased a chromebook online and 4 of the keys weren't working. I brought it in to Best Buy to see if it could be fixed. Instead they offered me a brand new chromebook. I can't recall the associates name but it starts with T, and I was in around 12:20 on March 13th. He was working at the customer service desk. He was super friendly and helpful! Great job Best Buy!

Jonathan R

Store is too overwhelming

Mathieu

(Translated) One of the largest electronics stores in Estrie. Many employees so it is an ideal place to have a fast service. (Original) Un des plus grands magasins d’électronique en Estrie. Beaucoup d’employés donc c’est une place idéale pour avoir un service rapide.

Pierre-Marc Baril

Great service

Andrew Turk

Staff not really always on top of service or know what to answer in terms of computers all the time.. If you know what you're looking for and you know the specs & details (which, let's be honest, you should) then you'll be fine! But customer service desk in general is spot on and employees are young, pleasant, smart and helpful. I would recommend this place to anyone! A+ Also, hire me ;)

Dwayne Harris

I give this rating 3 stars and not 2 only because they do have a lot of general products in a one-stop environment and they can have some really good sales. Personally though i have had numerous less than stellar experiences at Best Buy. Staff that doesny really have much expertise it seems, language barriers between customer and staff, and often just poor advice given compared to other retailers. My option is to go to this store only if they had a specific product you have kbowledge of (and don't need advice on) AND they have a good sale price on it. Otherwise go to OTV TECH or similar store where the staff actually know what they are doing.

Isabelle Stépien

(Translated) Good service, done several times down. (Original) Bon service, fait plusieurs fois affaire la bas.

Jean-Marie Robert

(Translated) Clean and bright, the aisles are clear and airy and easy to circulate. The staff are professional and accessible with a little patience. ???????????? (Original) Propre lumineux, les allées sont claires et aérées faciles à circuler. Le personnel est professionnel et accessible moyennant un peu de patience. ????????????

IvanSquad

It's not like every best-buy because there is a musical instrument section. The prices are like normal best buys. Friendly staff.

Jstp abracadabra

(Translated) A lot of choices (Original) Beaucoup de choix

Jacques Alie

Normal

Femila Antomagesh

INSTEAD OF SELLING PRODUCTS THEY SELL YOU A SERVICE THAT WILL RIP YOUR MONEY OFF SLOWLY I went there to buy an Ultra HD TV. I was attended by Sales person Mahmadul. I kept on asking about the advantages or differences of LG and Samsung, he was very keen on selling their service called "Geek Squad Total Protection Service". The service included delivery, installation and I should pay $40 every month. If I cancel before 30 days no charge. or cancel after 6 months then there is no charge. Please remember this service name and keep saying no to them how many times they ask about it. Because they kept on selling me this product for at least 15 times and they told me I can cancel it any time before 30 days without any charge. So to shut his mouth I took the service and the next day I went to cancel the service. Here is the twist. Initially for taking the service he made a discount of $50 on the TV cost. Then when I went the next day he didn't let me to cancel and offered me to waive $130, the cost of TV stand assembly (but the cost of the stand is $126). After giving a thought I went to cancel again the next day, he offered me $250 dollar (that is I don't have to pay my monthly charge for the service for 6 months and then cancel it) I got suspected how come an organization employee can offer me this much just to keep a service. So I went online and searched about Geek Squad and found the true colors of the service. They kept on saying that you can cancel after 6 months, but in the bill it is clearly mentioned as 2 yr plan. So it means you can't cancel before 2 yrs. Also the services they promised to offer have never reached the customers as per the customer reviews on Geek Squad. So I kept on insisting about cancellation and I agreed to repay the $50 reduction in the TV cost. Finally with utmost efforts I cancelled the service. So never and ever and ever accept the "GEEK SQUAD" service even they ask for 100 times.

Benoit Massicotte

(Translated) Always the reference in the field, special coupons on the flyer and real VIP offers on the mailing list. Efficient and courteous service. (Original) Toujours la référence en la matière, bons spéciaux sur circulaire et vraies offres VIP sur mailing list. Service empressé et courtois.

Anthony Lunn

Zach was a great help

Raveena Saini

Went there on June 19, 2020 to buy a phone and I was shocked by the service I received. Usually when you go to any place to buy a phone, the first thing they do is ask all the details about your present carrier and stuff related to that but this time the guy who was helping me was excessively rude. If I’m not wrong his name was Ayan. He definitely didn’t know how to deal with his customers. When asked about any deal on the phone, he provided me with the monthly bill I’m gonna pay without breaking it down ( which I had to ask him later on). Then I asked him couple of more questions and he answered me in just Yes/No. He was absolutely not interested in selling me the product and did not even try once to convince me which was very awkward because that’s not how the sales associates are normally. This was the very first time in so many years that I received this kind of horrible customer service. Very disappointed!!!

Jason Smith

Love that they are dog friendly

Andrew Davis

Love the stuff in here

Fazal Malik

Went in with intent to purchase a TV. Waited 15 minutes before someone came for assistance, only to be told that I should order online. Total number of customers in the store was not more than four or five.

Jacob Bondt

The Need high Technology this is the place for you.

edward emmerson

Had to watch where we walked in the store and keep moving. The body odor was disgusting. Not the customers, some of the employees. Got what we needed and got out.

Pete Pardoe

They have it all, one stop shop for electronics

Mammoth Owl

As good as any other best buy. as expected the staff's knowledge on the products is mediocre and the prices are horrible.

Mike K

Old school and small. It’s a neat little bestbuy

Mahumuda Ali

Helpful sales staff and they have good collection of products.

Chris Doucette

What do you have a telephone for? Nobody will answer it!

Nancie de la Chevotière

Terrible customer service. I bought a TV on Black Friday and they didn't notify me there were any issues with the order. Then when I call to check on a different order I find out there is a problem and now it won't arrive before Christmas! …

Some Guy

Bought a vr helmet in october. Found out on 25th of december that it wasn't compatible. Tried to return it on the 27th. Refused return or exchange. Never coming back.

Nicolas Boulianne

(Translated) The prices are a bit expensive, I prefer to encourage local before the big chains. (Original) Les prix sont un peu cher, j'aime mieux encourager local avant les grandes chaines.

Pierre J.

Great store and location! All staff are passionate about any item quizzed on, from phones, to TV to Surround or Video Games. It’s only a 4 Star due to the “Geek Squad” seems to always lack the same effort when asked questions or problem solving.

Mark MacDonald

Super friendly staff who are happy to always help.

Sameer Javed

If you want poor customer service and told lie to. Please visit this store

Dylan “Laxx” Stubbert

been trying to get someone on the phone for over 15 minutes and it just rings, rediculous.

J

Much better than future shop... Says volumes

Kyle Horack

Friendly staff, but they sold me a used console that should have been new. There was already an account and a screen protector as well as a gnarly scratch on the screen of the switch I bought brand new.

Mohsen Teimouri

No one available to answer my question

Jason Hiltz

Met with whom I suspect was the manager, his name was Dave. I confess that I am somewhat technologically illiterate, Dave walked me through my problems in the most laymen of fashion all the while maintaining both respect and dignignity towards the customer. The service was top shelf, I walked out of there both satisfied and happy, that doesn't happen too often anymore in the world of corparate retail chains. Best Buy, you got yourselves one hell of a great employee there, thanks Dave.

dan desindes

Stood around 15 minutes looking at laptops no one came to help. Spent 1800 on laptop elsewhere. Clean and well organized

Dan Mcw

Knowledgeable friendly staff. Great selection and prices.

Dany Lavoie

(Translated) Convenient because it is stuck to a mall (Original) Pratique parce qu'il est collé à un centre commercial

Ash Ending

Literally woke up to $600 taken out of my bank account at 4am for a desk I purchased back in December that never got delivered. I called customer service and they informed me I’d have to go down to the store to get a refund back to my card, …

Natalie Cantle

Everyone working here is so quick and eager to help, also had several things I was interested in and they had so many options for everything when I had been other places that told me they don’t make them anymore (anywhere). The staff is soooo helpful, great customer service ????

Eric Jobin

(Translated) He's doing hell specials (Original) Il font des spéciaux d'enfer

Jobie68

Just questioning representative on wall mounts and soundbars and he was quite knowledgeable on the Samsung product.

Production Savard

(Translated) One of my favorite store. By cons everything is more expensive than anywhere else, especially if we compare with Amazon or Ebay. (Original) L'un de mes magasin favori. Par contre tout est plus cher que n'importe où ailleurs, surtout si on compare avec Amazon ou Ebay.

Nathalie Gagnon

(Translated) A rotten store, there is a notice against them I gave them 10 days and no news but it will not stay there (Original) Un magasin pourri , il y a une mise en demeure contre eux je leur ai donné 10 jours et pas de nouvelle mais ça resteras pas là

jerry Patel

It was very bad experience with store manager (AYAN). We were there for Sasktel portability. He said we don’t do anymore in bestbuy. I was like I ask one of my friend who …

Art Forever

As per right now where social distancing is neccessary this guys went great with all safety precautions. From front door to suggestion and from there to customer experience and communication was really a great job that they do...really appreciated guys...keep it up !!!!

Zhiyong Sun

Great display of gadgets, welcoming environment, and friendly clerk.

Ethan Cere

Toys for days

Julien Lachapelle

(Translated) You have to run after the service and once you get it, they don't know any more about the products in store than you do ... for quick pick-up only ... (Original) Il faut courir après le service et une fois obtenu, ils n'en savent pas plus que vous à propos des produits en magasin... pour cueillette rapide seulement...

Kuro Xiao

Staff walk up to you and ask how you are and what you are interested in.

Marc-André Bilodeau

(Translated) Lots of choices, and they hit the prices. It is not always easy to find employees for information, however. (Original) Beaucoup de choix, et ils accotent les prix. Pas toujours facile de trouver des employés pour de l'information par contre.

r

a friend don't let another friend talk to the blue shirts. Befriend a geek, ask them for advice. do not engage with a blue shirt. Do instore pick up if you must, do not talk with a blue shirt. this place is weirder and weirder every time

Daniel Lemay

(Translated) Very bad customer service. I call customer service, I wait 10 minutes, it rings for about 15 seconds, then it hangs up. I phoned 3 times and it's three times the same thing. I chat with someone from customer service, I explain that I made a mistake in the delivery address he told me that I have to call Purolator to make the change. I call Purolator and they tell me that they have Bestbuy's instructions not to change the delivery address, that I have to contact Bestbuy because they have a direct line. I'm chatting again with a Bestbuy employee and he tells me that he can not call Purolator, that I have to call them! (Original) Très mauvais service à la clientèle. J'appelle au service à la clientèle, j'attend 10 minutes, ça sonne durant environ 15 secondes, puis ça raccroche. J'ai téléphoné 3 fois et c'est trois fois la même chose. Je clavarder avec quelqu'un du service à la clientèle, je lui explique que j'ai fait une erreur dans l'adresse de livraison il me dit que je dois téléphoner Purolator pour faire le changement. Je téléphone chez Purolator et on me dit qu'ils ont comme directives de Bestbuy de ne pas effectuer de changement dans l'adresse de livraison, que je dois contacter Bestbuy car ils ont une ligne directe. Je clavarde à nouveau avec un employé de Bestbuy et il me dit qu'il ne peuvent téléphoner à Purolator, que c'est moi qui dois les appeler!

3en D.

(Translated) Always good service, fast and with a smile. (Original) Toujours un bon service , rapide et souriant.

Elemqn

Had a great selection of everything tech related and gaming related. PC's and Laptops are fairly priced and up to date. TVs are constantly on sale.

Steven Anthony

Cool stuff there & friendly staff but ..all the headphone demos etc were broken. Management could address that. Otherwise everything was fine ????

Graham Slaunwhite

Could not get what I wanted they do not carry car radios anymore

Rhonda Tonello

I used to love this place I'm shopping with my Dijon card but now that they only have the 6 to 12 monthly payment and charge you an extra $60 on that I no longer go as much

Fraidoon Amiri

Friendly staff, excellent customer service and you can chose from a variety of items.

Jay L

Very helpful staff. Solved my issue immediately.

Peter Michelsen

awful experience with the geek squad, most of the so called technicians know something about computers but little how to treat the customer. Only excepcion would be Alexandre. Several problems left unsolved with our laptop which was brought in to the strore to be fixed. Upon returning to this site a couple of times, in frustration I went to quebecom who were able to resolve all the issue online

Keri Winsor

DO NOT TAKE YOUR COMPUTER TO THIS STORE FOR SERVICE. My computer was hacked & my bank required/recommended that my computer be evaluated. They recommended either Best Buy or Staples, I chose Best Buy. My computer is only one months old & it worked fine when I took it in. They did a wipe & created a folder with my info, however, none of my word documents can be read because they deleted my Word program. When I returned to the store because it has crashed twice since the service & to also have them re-install my Word program, they now tell me that my hard drive is no good & offered to sell me a new computer! Luckily I bought it at Costco & they have a 90 days return policy, but it's an inconvenience. The technician was very pleasant, but something has gone seriously wrong. As I live 30 minutes from the store I called & spoke to the store manager, requesting a refund of the $262.19 that I paid for the service I didn't receive be refunded, however, received little satisfaction. I couldn't post without choosing at least one star, but that is not deserved.

Cronexz (Cronexz)

Best Buy in U.S is way better

The Grumpy Traveler

One of the smaller locations but they do have a pretty decent inventory of Televisions and Appliances. Certainly worth a look.

Daniel Côté

meh... employees didn't really care

Gaulix

(Translated) The electronics store staff are smiling and helping as they are capable. (Original) Magasin d'électronique le staff sont souriants et aide comme il's sont capables.

Sherry Johnson

Better prices on appliances than local competitors...

Brant Rumpel

Lots of staff but still waited for 10 min to buy an item in stock

Bob Hainer

Knowledgeable staff and good selection

Guillaume begin

(Translated) The only advantage of this store is its proximity to the SAQ, where you can buy what you need to forget your visit to this store. An extra star for the Sherbrooke tech geek squad, too bad Best Buy policy doesn't let them actually help the customer (Original) Le seul avantage de ce magasin est ca proximité de la SAQ, où vous pouvez acheter ce qu'il faut pour oublier votre passage à ce magasin. Une étoile supplémentaire pour l'équipe de tech geek squad de Sherbrooke, dommage que la politique Best Buy ne les laisse pas aider réellement le client

Cody Anderson

Service is good until it comes to the till only have 1 or 2 people on till whenever I go and the till takes forever

JC CM

(Translated) I had a lot of difficulty getting service. Some employees see me but do not come to help me, others who chat together but no one comes to see me. It took another employee who was already serving a customer to call someone to come and serve me. Other than that, the person who came to serve me was kind and courteous. Let's not be in a hurry when we go there. (Original) J'ai eu beaucoup de difficulté a avoir du service. Certains employés me voient mais ne viennent pas m'aider, d'autres qui jasent ensemble mais personne ne viens me voir. Il a fallu qu'un autre employé qui servait déjà un client appelle quelqu'un pour venir me servir. A part de ça, la personne qui est venu me servir était gentil et courtois. Faut pas être pressé quand on va là mettons.

Shannon Cobb

Brett was great to deal with very friendly and knowledgeable and helpful

alan GEORGE

Friendly staff. The lady at the desk allowed me to test the headfones which I bought and she told me that I can return if it doesnt work with my phones when I doubted my phone. Thank you.

Juan Carlos Del Real

Amazing customer service

Chad Stephens

Very busy store, only so many staff, that's how they keep prices down. Excellent customer policies. And from my experience the cust. service is great if you're not pompous

Perla Présioza

Nice

Christopher McKelvey

Not a bad store a lot of variety of a bit of everything

Travis Vinn

Possibly the worst service in the world. Go in and either every employee will harass you to help you, or go in and no one will even pay attention to you. Tried to buy Apple stuff here, end up going online and buying it. Typical big company pushes out competition and destroys the entire market with bad service. BestBuy has helped me learn to buy from Amazon and Costco.ca

Egshina Byambatseren

The best place for electronics. Always has anything you need and all items are good quality ????????

Gregos le Requinos

(Translated) At the top like stats (Original) Au top like stats

Cocofrutti sherbrooke (Belvedere)

nice place to buy electronic items latest model

Roger House

Great service in and out about 20-30 minutes, helped me with my speakers to the truck awesome service

Patrick Maranda

(Translated) The sellers in the cell section should inform themselves about the other product available, it's not just Samsung ... (Original) Les vendeur dans la section cellulaire devraient s'informer sur les autre produit disponible, il n'y a pas que Samsung...

Frank Novak AtlanticAerialworX

It's a regular Best Buy like all the rest. The only thing I wish is they all had the same layout but I can't deduct a star for something that's not the store's fault it's just the way they do things as a company and whole. The people at this store are as usual very nice and very knowledgeable. Ample parking and it's safe to cross to get into the parking lot which is pretty important to you don't feel pressured to have to buy anything because no one's on commission which is also very nice. They pretty much have everything that you would expect for the common technical items to sell. And plenty more items online that you can buy and have shipped directly to the store.

Annette Howland

Finding someone that knows what they are talking about, isn't a thing at this store. Do yourself a favor and Google first.

Suuggestion Kalaxy (SuuggestKalaxy)

Such nice staff, honestly I couldn't of asked for better! It shows they're not commission based, they don't screw you over like a lot of places do!

David Macdonald

Electronics store. Well stocked. Friendly staff -- but questionable product knowledge at times.

Malum Vixen

Everyone who works here knows what they are talking about, and it's very helpful. The layout is easy, and I always enjoy wandering about and trying the testers and such.

KAREN JOHNSTON

Great

Paul Haber

Has all of your electronic needs. If stock is low it can be ordered. Was a bit hard to get help in store, but things may pick up soon.

14farmkid

We have been to the store plenty of times before and not had an issue with service. Today, however was different. The geek squad precinct chief was great, looked at getting a new screen protector put on the phone and he asked if we were due for an upgrade and sent us towards mobile as he had a few things to take care of there. We waited in mobile for a good 10 minutes without anyone asking if we needed anything and the two behind the counter did nothing. We left mobile and wandered around when the precinct chief, Ben, approached us and asked if mobile had helped us yet. We told him no and he helped us. Unfortunately not available for an upgrade just yet but he was the only one to help us for the hour and 10 minutes we were there.

MomNathalie

(Translated) Good service ! (Original) Bon service !

Linda Mercer

If you're looking for electronics checkout Best Buy I think it's the best we have right now.

Julie Barkhouse

Declan was a fantastic employee!

Sylvain Roy

(Translated) Good service, the seller took the time to answer my questions. (Original) Bon service, le vendeur a pris le temps de répondre a mes interrogation.

Landon Humenny

The products and pricing are just fine here. The problem I have is standing in the middle of the store when it is relatively slow looking for a sales person to help me out. Instead I have to go and interrupt three of them sitting there chatting about their weekend instead of caring about their jobs and what they're supposed to be doing will never go back to this location again!

Lise Auger

(Translated) Good specials (Original) De bons spéciaux

Dave D

Same as all best buys... boring

Tristan Burrows

I always loved best buy. They are friendly workers with experience and knowledge behind what they are saying.

JYSER roshan seeam

Good place and help full people but service sometime a bit long when a lot of customers

TONY Gladstone

Great friendly staff, got the item I needed at a great price.

Carma Daria Companiona

I like that I don't feel pressure to buy something here when I go to Best Buy. Often there is someone available to help me and more often than not they are knowledgeable. I was looking for a hot pot or what is called a pressure cooker. I thought that they had advertised some perhaps over Christmas time but they didn't have any in stock at this point. They suggested that I look online. Overall the service was good and I would definitely return here.

Barry Robson

No help was offered even though many free staff were around and couldn't help but notice I was searching for something. Finally I was near a staff who was assisting another customer so asked him and was directed to the item.

Salem “Magic Prince” B

Very pleasant staff, they always know what I seem to need. Always got that new game out in stock when I want it! Hecking yes. 10/10☆

JOBI JOSE

The staff are very unfriendly and I went there for a laptop there its hard to get what you are looking for, even that items on the display but not in stock. The attitude of the staff are very bad.

Tommy Villeneuve

(Translated) Me and my wife have waited 30min to buy a TV but there is no staff to answer (Original) Moi et ma conjointe avons attendu 30min pour acheter un téléviseur mais y a pas de personnel pour ne repondre

Jean-Daniel Plante

(Translated) Ask for advice by phone on the purchase of power supply He names me the 3 brands he sells and I am told to go and see on the website. haha But what service XD (Original) Demande des conseils par téléphone sur l'Achat de power supply Il me nomme les 3 marques qu'il vend et on me dit d'aller voir sur le site internet. haha Mais quel service XD

Gabrielle Chantal Jubinville

(Translated) Advised Plea = excellent service, attentive, attentive, courteous and highly qualified. BUT !!!! aggressive and without respect. We dared to ask for additional information on the procedure to follow and on the services offered .... She was even drier towards the client (70 years old) I had to ask her 2x to be less stupid, less dry .... She answered us so. That she didn't give a damn and that we only had to go buy elsewhere if we were not happy !!!!! I had to ask another attendant to ensure that all information is completely destroyed and to ensure that no request is made !!!! We went. 2nd time the service is EXECRABLE at THIS is Best Buy 1st cellular service 2nd customer service. I do not recommend this place and would never stay there again. (Original) Conseillé Plea = excellent service, attentif, à l"écoute, courtois et très qualifié. MAIS!!!! Une dénommée Laurence qui était au "service clientèle" devait remplir une demande de financement pour une somme considerable. Dès le départ son attitude était agressive et sans respect. Nous avons osez demandés des renseignements supplémentaires sur la marche à suivre et sur les services offerts.... Elle a été encore plus sec envers le client (70 ans) J ai du lui demander 2x d être moins bête, moins sec .... Elle nous a répondu de façon. Qu' elle n en avait rien à foutre et que l on avaient qu' à aller acheter ailleurs si on n'étaient pas content!!!!! J ai du faire demander une autre préposé pour m assurer que tout renseignement sois completement détruit et m assurer qu' aucune demande ne sois fait!!!! Nous sommes partis. 2e x fois que le service est EXÉCRABLE à CE est Best Buy 1ere service cellulaire 2e service clientèle. Je ne recommande pas cet endroit et n"y retournerais jamais.

Brent Casement

If you are like most people these people are great, But if you have a more extensive knowledge of the products you plan to purchase your better off on your own.

Andrew Johnston

I work here. And everyone is friendly.

Dion Melo

No one seem willing to help. No displays worked that I was interested in(stereos speakers headphones ) will try Halifax next time.

Andre Pelletier

(Translated) Don't go! He only wants to sell you their guaranteed spit. And the racks are always empty ... (Original) Vas pas la! Il veule seulement vous vendre leur garanti de marde. Pis les racks sont toujour vide...

Alex Rankin

Great place 10/10 would recommend

Richard Perras

Staff is really helpful.

Rafaela Menugini França

A great store, but the service is terrible. I just have 1 good experience there, all the others were a nightmare.

Stephane Fafard

(Translated) I was good advise but the prices do not reflect what I can find online (Original) J'ai été bien conseiller mais les prix ne reflètent pas ce que je peux retrouver en ligne

Youri Octeau

(Translated) Good service very satisfied (Original) Bon service très satisfait

Barry Edmar

Good to have a membership there. Keep your cumputer clean and up to date.

Steve Rich

(Translated) I love to go back service very bad and I will not recommend to anyone (Original) Jaimais je vais retourne service tres mauvais et je ne recommanderai a personne

Katia Bellisle

(Translated) I ordered online. My order was ready when I arrived. No waiting. (Original) J ai commandé en ligne. Ma commande était prête à mon arrivée. Aucune attente.

Toran Dobni

Thomas the sales rep in the cell phone department provided us with exceptional customer service this evening. He was friendly, polite and very knowledgeable. We were very impressed with his ability to communicate details with ease of all of the packages and benefits of the various providers sold on behalf of Best Buy. It's people like Thomas that keeps the positive retail experience alive. Thanks again for all of your help!

Yadlayeul Marty-Mart

(Translated) What a fool when the flow that serves you answers you never pleasant (Original) Ce.sentir imbécile quand le flot qui te sert te répond nai jamais plaisant

Yves Piette

(Translated) Good service. Guaranteed guarantee. Many goods. (Original) Bon service. Garantie respecté. Beaucoup de marchandises.

Jordane St-Hilaire Dupuis

(Translated) I have always had great service! (Original) J'ai toujours eu un très bon service !

Cocanut

Good size with many products to offer. They will match online prices if they are lower.

Aaron Crowther

Found what I wanted

Claude Boivin

(Translated) Good service (Original) Bon service

Theo Lerbeil

(Translated) A good electronics store, there is everything you need whether it is appliances or video games (Original) Un bon magazin d'electronique, il y a tout le nécessaire que ce soit électroménager ou jeux video

P F

Went in to grab a sale item, it was out of stock. Fine. But the odour of this place was unbelievable. The entire store reeked of BO and I couldn't get out of there fast enough. That isn't acceptable.

John Sosnowski

Purchased a TV on Tuesday July 21st.The sales rep I believe Bret was very helpful and patient with us explaining everything we wanted to know about the TVs. It was a pleasant experience although when I got home after a 45 minute drive I could not find my receipt. I tried phoning but the Best Buy stores will not answer calls at this time because of the virus. I don't want to drive another 90 minutes just for a receipt. It is frustrating not being able to contact anyone unless you go personally to the store.

Shayne Eisner

Your typical best buy. Had everything you could expect. The staff were actually very friendly and didn't pester at all.

Lynn Chayer

Very friendly staff

Ketsia Guillaume (Ke7sia)

(Translated) Available staff (Original) Personnel disponible

Gabriel Angiolini-Gaudreault

(Translated) It is very good (Original) C'est tres bien

Guillaume Lamontagne

Staff knows their products and will help you find what's good for you not what's more expensive

nicholas legassie

Expensive and upperclass focused also gave my girlfriend bad advice.

Steve Prosser

I had web reserved a purchase and when I arrived at the store it was waiting for me at the customer service checkout. Very smooth and efficient. Also, the clerk that helped me was very helpful and cheery.

Kristopher Machiskinic

Service was not to bad just had a staff member telling me that i can't do Credit/Debit and well was put in and out of the line for service 3 times until finally i can get my Birthday Card, Battery and and toy helicopter a little $10 purchase took me half hour just to use the Debit/Credit Machine even went through 3 cash registers because they only deal with cash.

Linda Chouinard

(Translated) The customer is not a priority. I'm 40 km to see if a Garmin watch suits me. Four employees pass me without offering to serve me, they talk. I ask for the service they send me employee who obstinates me that the watch that I ask is that in demo whereas I know it is not that one. I ask to try the other. The box is in my hand. No you can not try it. I ask to speak to the manager, who responds my day is over ... who tells me if you want to try it buy it and if you're not happy come get a refund. I explain that I moved and I want to know if the watch is too big. NO. Congratulations for your customer service. (Original) Le client n'est pas une priorité. Je fais 40 km pour aller voir si une montre Garmin me convient. Quatre employés passent devant moi sans m'offrir de me servir, ils jasent. Je demande le service on m'envoie employé qui m'obstine que la montre que je demande est celle en démo alors que je sais que ce n'est pas celle-là. Je demande à essayer l'autre. La boîte est dans ma main. Non vous ne pouvez pas l'essayer. Je demande à parler au gérant, qui répond ma journée est finie... qui me dit si vous voulez l'essayer achetez-là et si vous n'êtes pas contente venez vous faire rembourser. Je lui explique que je me suis déplacée et que je veux savoir si la montre est trop grosse. NON. Bravo pour votre service à la clientèle.

Hunter Poirier

Every time i've been here i've always had employees come and try to help me. They know what they are talking about, and are not afraid to just have friendly conversation.

Jon Poulin

It's a Best Buy. You may be bombarded by people wanting to help you. Also I find people that work there may not have much knowledge on the products.

Do L

Correct

Ian Amanté

Service is okay. Return policy isn't the best... But I had to wait 45 minutes for someone to help me out with my dead Chromecast

Coach Rogers

Helpful staff. Located the item I was looking for in the Preston Crossing store and helped me find it.

Jordan Buffett

The food here was so good. Made my peepee go BOING!

Valentyn Zhukov

RETURN POLICY!!! DO NOT BUY!!! You can return only unopened items. If you bought it opened and found it broken or if it is not working for you they will not accept the returns. But FCAA statement says : Rights and protections Retailers are required to take returns/exchanges on goods that fail to meet the warranties under The Consumer Protection and Business Practices Act. The warranties are designed to protect consumers by setting expectations for goods and services. Some examples of the warranties that The Act requires might include that an item works properly, that there are no liens (debts) attached to an item, and that an item is free from defects and hidden damage. I hope it will help someone

Scott Lepp

Best Buy has become frustrating in that the website has a ton of stuff the stores don't have and it's not the easiest procedure to check local stock. Then you head over there only to be disappointed.

DJ Stan Parker

(Translated) Opening at 11:00 am !!!! Total I went to see elsewhere ..... (Original) Ouverture a 11h00 !!!! Total j ai été voir ailleurs .....

Amanda

Repairs are lengthy and pricey. Best off dropping off your computer at a small repair shop. I was told it would take maximum 2 weeks but low and behold it took 16 days to have a diagnoses alone!

nathanjcjames

Awesome place for technology!

dan gogol

Good help and doors on chromecast right now. However only 2 week return policy at the store even with a 1 year warranty by google.

Jonathan Ostrander

Great place get a new phone. I picked up a Pixel 2 and changed carriers and it took no time at all. Great mobile staff!

Alex Ponce

(Translated) In the TV area, you should be served alone because there is no customer service. (Original) Dans la zone TV, vous devriez être servi seul, car il n'y a pas de service à la clientèle.

Jeremy MacLeod

Service was far better from Future Shop

Chadd Armstrong

Great reps to deal with pricing is ok but not great

Murielle Gignac

Hello I would Like to take the time to thank the staff at Best Buy number # 953 ,in orilla I went there last Friday to purchase an iPad 9.7 for my husband for his birthday ,I was greeted with enthusiasm and professionalism . my sales person Chris was absolutely amazing very helpful very thoughtful and very diligent on getting me what I wanted . also the manager and general manager Ken and Ruby were amazing With me and I noticed how they treated their staff with integrity and respect .( which is very RARE). I find very seldom anymore can you go out to a retail store and get good customer service Without being all about money for the business. over the last three months including Christmas my husband and I spent a lot of money at this Best Buy in Orilla , And we continue getting the best customer service . thanks a lot guys job well done I will spread the word about your customer service . And feel good energy when you walk into your store . CHRIS YOU ROCK :) See you soon M

Mario EvilDm

(Translated) If you know what you're buying ok but don't trust their advice (Original) Si vous connaissez ce que vous achetez ok mais ne fiez vous pas à leurs conseils

Larry Weagle

Hard to get to in Dartmouth Crossing. Staff not very helpful

Trevor Orser

Clean and easy to shop

Jean-François Héon

(Translated) Establishment with a good area. Superior at Bestbuy de Granby. Varied choice, clear display and courteous staff. (Original) Établissement avec une bonne superficie. Supérieure au Bestbuy de Granby. Choix varié, étalage dégagé et personnel courtois.

Solara 143

Love

SCP boiii

(Translated) Everything you need but a little too expensive for the product (Original) Tous ce qu'on a besoin mais un peu trop chère pour les produit

J Oli

Seem to have limited speaker / audio star working the few times I went in. People were constantly looking for help and anyone on the floor working wasnnot knowledgable in regards to audio and video equipment

pooja shah

Went to get the Sasktel prepaid and because they did not want to give the connection first they said they don’t have prepaid service. After that csr called the manager and he gave a different answer by saying that server is down. They simply don’t do it because it’s a free service and they don’t get any commission.

Christian Gagnon

(Translated) Great (Original) Super

David Maclean

Very obvious we were looking to buy a printer, many staff whizzed by us none offered to help, although we didn't figure out which one we wanted, an offer to help could have ended in a sale, but we just left without making a purchase. And no it wasn't overly busy.

Kelsey Krueger

Don’t order anything for pickup from this location (8th St.) because they will not send you any type of confirmation resulting in a last minute scramble to receive your order before it goes back. I almost lost my order that was a sale item …

Matthew Bertrand

Got my mario amiibo

Max Dagbert

(Translated) Good shop! (Original) Bon magasin!

Aaron Schroeder-Tabah

(Translated) Very good service. The clerks gave more than I would have thought in this kind of supermarket. The only catch, a lot of stock not in stock or available online only. (Original) Un service très bien. Les commis se donnaient plus que ce que j'aurais pensé dans ce genre de grande surface. Le seul hic, beaucoup de stock pas en inventaire ou disponible en ligne seulement.

Hannah Noel

Great place for all your technological needs. The staff is very helpful in advising you which product is best for you. Best part is they don't work on commission and no one pushes you to buy something you're not 100% sure about. Also has a great online platform. I highly recommend it!

Hasan Coolkid0

This is where I buy most of my stuff, it's nice and rich makes me feel nice..

Ryan Keddy

Order your items online and pick them up in store. The whole process took name all of 4-5min to get a new tv.

Jacob Quigley

Has all your electronic needs with sales going on alot. Prices are definitely fair and the customer service is outstanding. All the employees will ask if you need help if you are near them or they aren't busy. One employee (Forgot name) told me and my friend about the gaming computers so they can play league with good settings, she ended up getting a pc with the employees help and is really happy about it.

Tracy Henderson

Are the people working here a bit crazy? they keep asking me to purchase extended warranty on my $ 50 headphones, which is not worth the money at all, of course. I'd stay away from this place.

Alain Savoie

Good prices on sales and black Friday... Otherwise, subpar. Service is good though.

Jessi Sweet

(Translated) Service was good and very fast. (Original) Service était bien et très vite .

Emerald Hills

Some staff are bit too aggressive with sales tactics while others you need to chase it get service. Great prices and products it's the staff that I'm not happy with.

Ed Grassie

With the service and lack of product on shelves it not hard to understand why buying online is so popular.

Abdul Aziz Al-Amin

Very friendly and helpful staff. Also they were very diligent about precautions for COVID. Inventory seemed bit low but overall good place for tech shopping.

Lutte SCW

(Translated) Purchase online! 7 working days for an accelerated package from Montreal to Sherbrooke! First and last experience of an online purchase on bestbuy.ca! Also impossible to cancel the order after 24 hrs! So we are taken hostage to wait for the package! To have known I would have bought it elsewhere! (Original) Achat fais en ligne! 7 jours ouvrable pour un colis accéléré de Montréal a Sherbrooke! Premier et dernière expérience d'un achat en ligne sur bestbuy.ca! De plus impossible de canceler la commande après 24 hrs! Donc ont est pris en otage a attendre le colis! Avoir su je l'aurait acheter ailleurs!

Louis-Marie Pelletier

(Translated) I am always satisfied with the service when I visit this store. (Original) Je suis toujours satisfait du service lorsque je visite ce magasin.

Blaine Abbott

Great store with tons of staff!

Nichola Banks

Excellent service, good prices and extra warranty at great value

Melissa MacNeil

Large selection of electronic goods. Helpful staff. Has good sales.

Sam Fromm

all staff were in one area of the store. when we found and told them where we had looked in store and could not find them we pointed back to where we came from and not offered help finding the product.

Derek MacMillan

Knowledgeable staff.

Mouchos Black

(Translated) Exelent rapude and professional service (Original) Exelent service rapude et professionel

Lisa Harris

Great store, staff are helpful and friendly, and can definitely find what it is what you are looking for

Eileen Steele

I bought my first mac and they took the time to show me and they did not pressure me. They took the time to make sure I was comfortable and even after I got it home, they talked me through a couple of small issues on the phone. I am totally impressed with the professional and compassionate service I received. Well done.

rosaowha

(Translated) Very simple online purchase, very simple and very fast store collection, very welcoming and availability. (Original) Achat en ligne très simple, collecte en magasin très simple et très rapide, très bon accueil et disponibilité.

Roger Newton

I've never gone wrong here. Staff is always helpful, especially the Geek Squad. The store is well stocked and always have what I'm looking for or shown on their website.

Torben SimLinks

Great service from both connected and mobile! Definitely would recommend going there! 10/10 would recommend #RT

Mathieu Bourget-Perreault

Prices are high and staff can be pushy to make a sale

Samuel Girard

(Translated) Beautiful products, but impossible to reach by phone their sellers. I had to call 15 times in 4 hours and not once I was answered! (Original) Des beaux produits, mais impossible de rejoindre par téléphone leurs vendeurs. J'ai du appeler 15 fois en 4h et pas une seul fois on m'a répondu!!!

Victor Frohmann

Ethan and Dave in the Mobile department were fantastic. Handled me with great customer service, went the extra mile to make sure i was properly informed and helped get me a great deal! Ethan even stayed past his shift to make sure I was taken care of properly. If you are looking to get a new phone go see these guys.

Bianca boo

Do not go today.

Jaime Tinoco

Big store, a lot stuffs

Greg Slaney

friendly staff

Jimmy V

(Translated) Good electronics and good prices too (Original) Bon matériel électronique et bons prix aussi

David Schult

Got a good deal on a TV and sound bar. Rep did not try to upsale items and was very friendly.

Shan Cunningham

Always lots of staff on, but the last few times I've gone in, I've had to chase them down to help me. And even then they almost seemed to busy to help. Three if them actually pointed me across the store in the general direction of what it was I was looking for. Not one of them would walk over with me to help me find the item.

Terry Liske

Worst Customer Service ever! Went in to spend some money and they weren't willing to give us the time of day. Two associates just waved their magic hands when we asked about products. Walked away and ignored us. Went to another store who gave us great service and we spent our money there. Avoid this BB at all costs!

Aly G

(Translated) Good customer service (Original) Bon service à la clientèle

Pooya Ghasemi

If you are buying cellphone and services there, make sure to ask the agent to write down the money you gonna pay on your bills. Staff are friendly and helpful.

Gabriel Bourbonnais

(Translated) Horrible service, I waited for more than 30 minutes to return an article, the staff jumps on us when we cross the door, it seems that they are commissioned, very difficult to have a clear answer for questions of base, a chance that this is the only electronics store in Sherbrooke otherwise there is no reason to go shopping there. (Original) Horrible service, j'ai attendue pendant plus de 30 minutes pour retourner un article, le personnel nous saute dessus lorsqu'on traverse la porte, ça parait qu'il sont à commission, très difficile d'avoir une réponse clair pour des questions de base, une chance que c'est le seul magasin d'électronique à Sherbrooke sinon il n'y a pas de raisons d'aller magasiner là.

Fraz McMann

Seems expensive to me but I don't frequent those shops I look for the small mom-and-pop shops things are cheaper there I think

Louis Boutin

(Translated) The service has been worse since Future Shop changed its name to Best Buy. (Original) Le service est moins bon depuis que Future Shop a changé de nom pour Best Buy.

Patrick Greig

Placed an order on hold online. Came in the next day to pick it up. Staff was friendly and courteous. Bought the item with no difficulty. Highly recommended.

Mike LePage

The best in Metro. The service was great, selection was there, staff was friendly, but best of all the store is pet friendly. I brought my dog in with me and the staff completely enjoyed it. Jaco got many pettings and made a couple of new girlfriends too. The fact that I'm able to bring him in with me means that I don't have to worry about what to do with him when I go shopping, and that ensures that I'll be back. Thanks Best Buy Dartmouth Crossing!

Richard Burnside

Good selection of products friendly staff

Max williams

One of the blue shirts in returns and exchanges (he was a larger fellow if the manager is reading this) was extremely helpful. He went the extra mile to help me figure out how to do my exchange and I was able to have me walk out with the …

Shawn Carter

Pre ordered a game that came out 3 days ago and it still hasn't arrived. It's been sitting 2 hours away from my house for 2 days now. Last week I got a gopro and it took one day to arrive. Think it's time to dump Purolator as your carrier. I would have never pre ordered had i known I wouldn't get the game within a day of release. That's the point of pre ordering.

Petru Nicolae Ruta

Awesome

Ed Toth

Personal service could be better rather than just the hawk to a sale. I stood there waiting several times and never helped once when ready to make a purchase. I like best buy but service has been better in the past. I hope they work on that.

Chris Nicholson

Great service by the staff here, very friendly and helpful.

Carolyn Tomkins

Excellent customer service. Definitely will be back.

Terry Smith

Spent about 15 minutes in the store and was not once approached by the staff who were far from busy serving customers. The store shelves were unorganized and under stocked, not sure what the staff was up to. I choose to leave rather than chase after a sales person.

Jean-Baptiste Fradette

(Translated) Great best buy you can find anything there (Original) Très grand best buy on y trouve de tout

Adam Dymitruk

Got really great service in getting a chromium and a chrome cast!

Luis Amado

I wanted to buy a keyboard and mouse combo which was very clearly priced at $30. At the register they told me the price was $40. It didn't matter that the price tag listed the model. Went to Staples instead. They simply don't care.

Chris Stone

With plenty of what you're looking for in personal or home electronics, Best Buy's staff have always been helpful, friendly and courteous. They have a wide selection of mobile phones, personal computing essentials as well as home entertainment and appliances on hand.

Chelsie McKnight

Clean, organized store. Friendly staff.

Marie-Michèle Coudé

Took a while to see someone but Maximus was great! They are all super friendly and helpful.

Jay Mo

Great service and knowledgeable staff, I still enjoy a good conversation in a good old brick and mortar.

Shahbaz Hussain

Extremely helpful staff. Always eager to assist and get you the best offer.

Louise Dollar

(Translated) Very good service (Original) Très bon service

a.j. Long

very poor service, walked around for 15 mins and not one of the dozen employeea asked if i wanted help!! i would have spent more but no one wanted me there

Roger Bérubé

(Translated) Fabulous store for electronics and computers, everything for the home (Original) Magasin fabuleux pour l'electronique et informatique, tout pour la maison

Brett McLain

50% of the time they don't have the cable I need in stock and when they do it costs 3 times as much as OTV Technologies.

amandeep singh

You can get a vide range of almost every electronic equipment.

Gerald Bangay

Find they are quite helpful. They always have great customer service, and are willing to help find something that suits your needs or want. Though even during non-peak times of the year they seem to have more popular items out of stock.

Sergio Garcia

Fast service and nice customer service experience.... totally recommend this place.

Samuel McAndrew

Good spot to find the latest tech on the market

Grant fahlman

Cant ever talk to anyone.. just recordings!!

Flabinne

(Translated) customer service is null, no one can be reached. (Original) le service au client est null, impossible de rejoindre personne.

Charles Bélisle

(Translated) Surprised of the service received, a good general experience, clerks to help us and good general attitude :) (Original) Surpris du service reçu, une bonne expérience général, des commis la pour nous aider et bonne attitude général :)

Darrell Warren

Friendly staff are easy to approach for assistance.

alexandre comeau

(Translated) Worst service ever I waited 30 minutes for a seller that I called and then he never came so I had to go find one myself ... its hiding is small beasts (Original) Pire service ever jai attendu 30 min pour un vendeur que jai fait appellé puis il est jamais venu jai donc du aller en trouver un moi même ...sa se cache cest petite bêtes la

Jessie Megre

(Translated) Very disappointed Magnificent customer service waited over 30 minutes asking for help tell him to come back and not come back! Also to be careful when buying online it has been refurbished! I will avoid the store as long as I can (Original) Tres decu Service a la clientel lamantable attendu plus de 30 minute demande de laide dise quil revienne et revienne pas ! Aussi a faire attention les achat en ligne il a bcp de remis a neuf ! Je vais eviter se magasin tant que je peu

Larry Siebrands

My wife brought my laptop computer to have the keyboard cleaned by the Geek Squad. She was about an hour early (10 a.m.) before they opened (11 am.). The manager was there, and he refused to take it nor leave it with the Geek Squad. We live an hour away, so she thought he could cut her some slack. But no, he couldn't make that concession. She told me he was arrogant, rude, and told her that if she didn't like it, she could take her business elsewhere. Of course, we will. All our business! Over the past 3 to 4 years, we've bought 2 laptops from them, a TV, a TV stand, and mobile phone. When we're spending our money at Best Buy, everyone is nice and accommodating. You'd think the SOB manager could be more customer considerate. That's the last Best Buy shopping we'll do.

amanda randle

The guy that helped me was great

Brandon Black

Clean and friendly, helpful return policies and staff

Roni Orser

We were approached quickly but not aggressively. Our questions were answered thoroughly and we felt no pressure. Great customer service.

Christyne Blais

(Translated) I was about to buy 2 laptops until I was given the worst customer service at the Sherbrooke branch. The girl on the phone began to persist in a silly tone when I told her that some agreement-D plan was at 0% interest for 1 year ... I would have taken it whatever, but not with this service. (Original) Je m'apprêtais à acheter 2 portables jusqu'à ce qu'on me donne le pire service clientèle à la sucursale de Sherbrooke. La fille au téléphone s'est mise à m'obstiner d'un ton bête lorsque je lui ai dit que certains plan accord-D était à 0% d'intérêt pour 1 an... Je les aurais pris peu importe, mais pas avec ce service.

Helene Simard

(Translated) Didn't find what I wanted (Original) Pas trouvé ce que je voulais

TRINCO Shajee

Its onlyone place in barrie. What to do. Nice people working here and always helpful

Martin K

Live going to this location. Friendly service and helpful and knowledgeable staff.

perreault l'écuyer marc

(Translated) I don't have a good reference because I become a kid when I come into the store (Original) Jpas une bonne référence car je deviens gamin lorsque je rentre dans le magasin

Venom Carnage

(Translated) For electronics fans, there is nothing better. In addition, the employees are really helpful and smiling. Nothing to say. (Original) Pour les fans d'électronique il n'y a pas mieux. En plus les employés vraiment aidant et souriant. Rien a dire.

Becky Sullivan

Workers aren't well trained in the products they sell. It can be very fustrating. Inventory says in stock online and then you go in and it gone.

s elza

Being may be the biggest Best buy in Sherbrooke, i must say it rarely turned me down, the staff isn't so nice sometimes though.

Joe Fraser

Friendly staff and great black Friday deals this week.

Elizabeth Feener

Great place to get electronics

Aigerim

Good place a lot of sales. But will not purchase anything there and I dont know why

Kevin Wood

Good place for quick tech buys

Fire Ethence

I was in there for 30min had FIVE different employees come up to ask me if i needed help. Last time i checked best buy doesn’t work on commission. STOP TRAINING UR EMPLOYEES TO MAKE IT SEEM UR WORKING ON COMMISSION

Martyn Balai Vandal

(Translated) Good service (Original) Bon service

Danilo Wadt

If you went to buy something specific (like a Console, or TV) is fine. If you actually need a decent unbiased opinion before buying something (like a laptop), read some online reviews beforehand, because 8 out of 10 employees won't be able to help you out.

Devane Evans

Great customer service

Joseph Allen

Store is located in a shoping district so it is at least easy to get too.

Simon Doyon

(Translated) Staff very welcoming and kind. They directed me to what I was looking for. (Original) Personnel très accueillant et aimable. Ils m'ont dirigé vers ce que je cherchais.

Nick Manuel

Worst customer service of any store I've ever been in. Shelves are empty and what few things are on the shelves you can be sure it's on the wrong price tag. Employees have no interest in helping customers and usually just hang out with each other on their phones. Never purchase a warrantee from here so much fine print they'll never pay up, then you're still left paying the monthly warrantee fee for a product you no longer even have. This is the last store I'd willingly choose to purchase my product in.

wwwraydicksoncom

Staff is always friendly and helpful. More importantly they know when to just leave you alone so that you can look around.

Brian & Mariela Fagan

Very experienced staff. Well knowledge in all products they sell. Watch for sales and deals on pricing. Geek Squad also very talented installs, polite and personable.

Lyric

Best Buy is a decent place to get tech stuff. However I wish they had a setup to test out virtual reality- if I'm going to spend hundreds of dollars on the HTC Vive, I want to at least try it out first. Also they only have very low tier microphones for recording vocals- had to buy a good one off of Amazon

Tanner Animation

Knowledged friendly staff

Jean Guy Perron

(Translated) Excellent service (Original) Excellent service

Chris

I wandered every aisle as it was my first visit to the store and even though there were employees standing around the aisles, no one offered to help or said anything. I felt like they were more concerned with watching me as though I was about to steal something. The cashier was friendly. I wasn't impressed, nor was I completely unimpressed.

matty

A young aggressive sales team that has limited knowledge on the product they're trying to sell. One must appreciate the fact that they try hard but they don't really understand the detail (or basic) specifications on the products they're trying to retail. But kudos must be given to the young team

jmprince47

(Translated) Good service (Original) Bon service

Real Corriveau

(Translated) Very good service at the TV the young salesman Dominique very competent (Original) Très bon service au niveau de la télé le jeune vendeur Dominique très compétent

Sam Proulx (ShaveMyKiwis)

(Translated) Shopping experience ok. We try to sell us computers by telling us that they are slower and that we have to pay to remove what slows down. We demonize Windows while filling our pockets. (Original) Expérience d'achat ok. On essaie de nous vendre des ordinateurs en nous disant qu'ils sont plus lents et qu'on doit payer pour retirer ce qui ralentit. On démonise Windows tout en se remplissant les poches.

TSG

(Translated) Very good store (Original) Très bon magasin

Katelyn Bonomo

I usually don’t complain about these things but .... I went to buy a camera - didn’t have it in store so I ordered it online in store with a cashier thinking all would be fine. As the guy even said “ I haven’t had any issues with this in the years that I have worked here” well I think you jinxed yourself pal. Got my order shipment confirmation a day later - name was spelt wrong and postcode was wrong :). called the customer service line and proceeded to go in store and there was nothing they could do because it was already shipped.Showed up to my house today and it was definitely not the brand new camera that I ordered but instead a camera literally thrown in a box with no protection what’s so ever and there are things also missing from the box!?! Spent 500$ Probably the worst service I have ever had.

Peter Hernandez

(Translated) An employee tells me on the phone yes equalized the price once there I am told not otherwise big store but how difficult it is to have information (Original) Un employé me dit au téléphone oui ont égalise le prix une fois sur place on me dit non sinon grand magasin mais au combien difficile avoir de l information

Mana Eternal

Very slow service, I waited literally 30 minutes before a sale person came to me and didn't understand I don't have a iPhone even after I said I use a pixel 3 from Google.

Steve Buell

Fairly typical big box electronics store. Found that some stuff is displayed in seperate sections of the store. For instance, the gaming gear is spread out over a couple aisles separated by the laptop section and some other non-gaming related products. A bit confusing.

Chris Taylor

Great place to get your electric needs. Helpful staff

Joe Sobkowich

No commission, no pressure right? They're so disinterested in the customer here that it shows. Looked at camera equipment, headphones, and televisions here and was approached in the home theatre department by a guy who was more interested in talking about my phone than TVs. Waited for the person greeting people at the door to come pay for headphones. Hey guys, if you want people to buy online, you're making a great case for it; I've gotten better customer service from Amazon and that's such a low bar that I can't begin to describe it. Man, I miss Future Shop.

dany harvey

(Translated) It is already a few things that I buy and I always had excellent service, even after sale! (Original) Ça fait déjà quelques trucs que j'achète la et j'ai toujours eue un excellent service, même après vente!!

Ryan Mcphate

It's Best Buy! If you can't wait for Amazon just go to Best Buy

JETT PWR

The way of the future but I sure miss looking at movies. Don't care for the new setup where movies have vanished google home takes over.

Jérôme Perron (Jay)

(Translated) No way to have service in full Sunday ... no representative available .... ordinary !! (Original) Pas moyen d'avoir du service en plein dimanche...aucun représentant disponible.... ordinaire!!

Yogesh Pise

Very limited selection smartwatches, headphones, etc compared to other bestbuy stores

Ernie MacDonald

Always friendly and helpful

Jean-Pierre Fortier

(Translated) There are a lot of electronic stuff and good people in good spirits (Original) Il y a beaucoup de choses d'électronique et des gens bien de bonne humeur

André Lalancette

(Translated) Good service, prices a little high for some items but good specials on occasion! I was very well served following the fire at my home last summer and bought almost all my new electronics here and I'm not disappointed. (Original) Bon service, prix un peu élevés pour certains items mais de bons spéciaux à l'occasion! J'ai été très bien servi suite à l'incendie de ma demeure l'été dernier et j'ai acheté presque tout mes nouveaux appareils électroniques à cet endroit et je ne suis pas déçu.

Jay White

Disappointed, drove an hour to purchase an item that showed on the website as in stock only to find out it was not. However staff were great.

Kitty 1234

Love this place, good prices and great service. All around great place for games and electronic stuff!

Vernon Campbell

Can be rude and uncommunicative over language barriers. I'm always unsure of the type of service I will receive if I go in with questions.

Mike MacDonald

Meh. A shell of its former self from decades ago. Returned goods get revised as new again for the next victim

jaëlla bergeron

(Translated) After-sales service more than mediocre. Best goal sells me services that they can't even operate. (Original) Service après-vente plus que médiocre. Best but me vend des services qu'ils ne sont même pas en mesure faire fonctionner.

Patrick Bourdon

(Translated) Good service, good location but very limited quantity in items. (Original) Bon service, bien situé mais quantité très limité dans les articles.

Clint MacKinnon

Man this place is overpriced. 80$ for a Display port to HDMI connector and an HDMI coupler. But not much choice when you are short and need something to work asap.

Kevin Ramsay

(Translated) I strongly advise against taking the guarantee that they sell us with your cell phones (Geek Squad) This guarantee at practically $ 20 per month does not cover practically anything, in addition you have to pay a deductible between $ 200 and $ 400 and even more if you have an accidental break (fall) and the screen breaks ... if they fail to repair your breakage they give you a reconditioned used phone in addition to losing your cellphone for a period of 7 to 11 working days and if you exceed the period of 90 days can no longer exchange your phone ???? So in the end, the guarantee costs $ 480 over 2 years plus the deductibles between $ 200 and $ 400, so in the best case $ 680 Changing a cell phone glass costs $ 450 at Apple And they do it the same day with certified Apple parts ... (Original) Je vous déconseille fortement de prendre la garantie qu'ils nous vendent avec vos cellulaire (Geek Squad) Cette garantie à pratiquement 20$ par mois ne couvre pratiquement rien, en plus vous devez payer une franchise entre 200$ et 400$ et même plus si vous avez un bris accidentelle (chute) et que l'écran se brise...si ils n'arrivent pas à réparer votre bris ils vous redonne un téléphone usagé reconditionné en plus de perdre votre cellulaire pour une période de 7 à 11 jours ouvrable et si vous dépasser la période de 90 jours ne peuvent plus échanger votre téléphone ???? Donc au final la garantie coûte 480$ sur 2ans plus la franchises entre 200$ et 400$ donc dans le meilleur des cas 680$ Changer une vitre de cellulaire coûte 450$ chez Apple Et ils le font le jour même avec des pièces Apple certifié...

Jessika Bordeleau Houle

(Translated) Have found nothing in your stores it's just disappointing. Choosing only online is insulting when you need it now ... (Original) Ont trouvé plus rien dans vos magasins c'est juste décevant. Du choix seulement en ligne c'est insultant quand on a besoin maintenant...

W.A MACDONALD

Great place for your electronic needs. Competent, knowledgeable and friendly staff. Highly recommended!

Alexandre Cotey

(Translated) Great (Original) Super

Alan Bourne

The sales rep Taylor was Amazing. Knew her stuff. Answered all questions, helped us choose the best lap top for our needs. Very polite to talk with. I give her a 10+ review. Thank you Taylor.

ItzOrange

Small for the size of the area. Staff didn't even know the product I was talking about even though any other Best Buy I've visited carries it. Doesn't sell Pop! Vinyls.

Daniel Rashed Real Estate

Great staff and prices. Anyone shopping appliances, shop here for your rentals

Alaric Besharah

Good if you know they have the item you need in stock

Jason Quinn

I have shopped here for years and have always had good experiences but recently had an issue with an open box item I purchased. The employees went far beyond what I would have expected to resolve this issue. Probably best customer service I've ever had.

Charles Boisvert

(Translated) What is the point of having a store if the ssds are not in stock. Wd digital has $ 80 ... not in stock but I have some 512 to 300 $ left. Ridiculous! Make sure you have popularly priced products in stock. (Original) Ça sert a quoi d'avoir un magasin si les ssd ne sont pas en stock. Wd digital a 80...$ pas en stock mais il me reste des 512 a 300$ quelques. Ridicule! Assurez-vous d'avoir les produits a prix populaire en stock.

Eliane Leblanc

(Translated) Excellent customer service! All employees are great but especially Pierre-Luc Lachance ✋✋✋✋ (Original) Excellent service à la clientèle! Tous les employés sont formidables mais surtout Pierre-Luc Lachance ✋✋✋✋

Geoff Murray

Calling and calling and no one ever answers! Infuriating!

Chris Belli

Get all your screen protectors from the geek squad corner! Best ones money can buy with lifetime warranty! (Phones, Switch, Galaxy Watch!)

Dean Squires

Went into the store to shop and quickly discovered most items were not in stock. An associate told me they leave display items on the shelf even if they have no physical stock in store because it lets customers know what the store can sell and could be ordered online. Don't waste your time going to the physical store, just order online. Chances are the store won't have it in store and you will end up going to a physical store just for them to make an online order on your behalf.

Patrick Bellemare

(Translated) Good service, but do not know their product !!! (Original) Un bon service, mais qui ne connaissent pas leur produit!!!

Derek Daigle

Good selection and prices. But when you don't want help you get hounded and when you do you can't find an employee to save your life.

Pascal Turcotte

(Translated) Shopping is done online now. Yes, it seems because the sellers are less present and there are fewer services. By cons, you can order online and pick up in store and that's great! (Original) Le magasinage se fait en ligne maintenant. Oui, ça paraît car les vendeur sont moins présents et il y a moins de services. Par contre, on peut commander en ligne et ramasser en magasin et ça, c'est super!

Steve Mackay

I find the staff at this location very helpful. I am always approached and when I do have questions they have always put ina good effort.

Salman Razavi

Never answer phones in a proper way. The staff are not trained, I talked with 3 of them and heard 3 different stories about a product and its insurance. They try to help but really don't know how.

Julia Chernushevich

Products are alright when you need something immediately. But the customer service is awful.

Diane Tremblay

(Translated) No cashier .. We have to go to customer service .. the lady is already busy with a customer and another customer is waiting for this service. . The manager asks the ladies behind me how they settle Ohh by debit card .. He passes them before me who wants to settle in money .. I wait 5 minutes nothing moves .. I move forward .. Remove the top bluetooth speaker on the counter and I leave .. A couple of hundred dollars of lost for Best buy .. Best Pocket yes I will buy elsewhere cabochon gang. (Original) Pas de caissière.. On doit aller au service à la clientèle.. la dame est déjà occupée avec un client et un autre client attend pour ce service. . Le gerant demande aux dames en arrière de moi comment ils règlent Ohh par carte de débit.. Il les fait passer avant moi qui veut régler en argent.. J attend 5 minutes rien ne bouge.. Je m'avance.. Dépose le haut-parleur bluetooth sur le comptoir et je quitte.. Une couple de centaine de piastres de perdues pour Best buy.. Best Poche oui je vais acheter ailleurs gang de cabochon.

Thomas Larouche

(Translated) Store offering an incredible product diversity. These are certainly more technological objects .. television, cellular, earpiece.etc. the garenties are good and we have no problem to claim them. (Original) Magasin offrant une diversité de produit incroyable. Ce sont certainement plus des objets technologiques.. télévision, cellulaire, écouteur.etc. les garenties sont bonne et on a aucun problème à les réclamer.

Marilyn Chaisson

Went in to buy a mobile phone charger and had a really difficult time trying to get the salesperson to understand what I wanted. ???

Mason Wilde (MasonJar)

Don’t shop Best Buy. You have nothing in your stores, everything must be ordered online and when I’ve received orders in my mail they are not in brand new condition. You are not Amazon, shut your damn doors.

Alexandre Beaudoin

(Translated) The store is mostly understaffed, the inventory is limited (in other the rows of video games are almost empty). By storytelling we often manage to find what we are looking for. (Original) Le magasin est la majorité du temps en sous effectif, l'inventaire est limité (en autre les rangés de jeux vidéo sont presque vide). Par conte on réussi souvent à y trouver ce que l'on cherche.

Micheal Ritchie

Barrie has a very large store with huge selection when store is fully stocked. Staff could improve their service skills and pleasantness towards the customers. Asked for assistance with Laptop purchase and their lack of interest cost them our purchase. Took our business to Orillia Best Buy store and they apologized for Barrie store and talked us in to a much higher priced laptop which we are very satisfied with by listening and giving honest advise. Love Best Buy, especially the Orillia location where we have since purchased TV’s, microwave, coffee centre, music systems and all our Google Smart Home accessories and systems. Love the helpfulness staff provide us.

Sabribloo B

(Translated) Good service, the only complaint is that there is often a lack of stock on the shelves, especially popular products and special products. (Original) Bon service, la seule chose à reprocher c'est qu'il manque souvent de stock sur les tablettes surtout les produits populaires et les produits en spécial.

Norm Petroff

Great place to buy tech if you know what you are doing. I feel bad for old people and the uninformed about computers. The staff know enough to be dangerous. I guess that's what you get when you higher kids for minimum wage.

Michael Chambers

Don't like being pressured in to buying a more expensive computer I just walked away

walterFL12

I've never had a good experience in this store. There seems to always be some factor that interrupts my purchase; whether it be incompetent staff or receiving a broken product that needs to be returned.

Lindsey Ross

Going into this store makes me feel like their true goal is to have everyone buy online and pick up. The customer experience shopping in-store at this location is dismal.

Kathryn Fletcher

I got bilingual service, very appreciated

Jo Good

Don't bother with geek squad here.

56K (Xeast Streaming)

(Translated) When we got to the Bestbuy Mobile, the 2 reps were busy so we were ready to wait. A little later the two are released almost at the same time. On the other hand, without giving us reasons, the two left I don't know where without ever coming back. So we had to leave the store after almost 50 minutes of unanswered waiting. (Original) Quand nous sommes arrivés au bestbuy mobile, les 2 représentant étaient occuper alors nous étions prêt à patienter. Un peu plus tard les deux ce sont libérer presque en même temps. Par contre, sans nous donner de raisons, les deux sont partie je ne sais trop où sans jamais revenir. Donc nous avons dû quitter le magasin après presque 50 minutes d'attentes sans réponse.

Larry Crosato

Was going to buy 58 in samsung tv at best buy for 699.00 but they wanted 99.00 for delivery so decided to buy exact tv from amazon for 698.00 and free delivery

Antoine Kelly

(Translated) Worst service has all, always try to escape the legal warranty. Don't expect anything new there. Employees think they know everything, but most of the time you know it better than they do. Really ordinary. (Original) Pire service a tout, toujours essayer de se sauver de la garantie légale. Ne vous attendez pas à avoir des nouveautés là-bas. Les employés pensent tout connaître mais la plupart du temps tu t'y connais mieux qu'eux. Vraiment ordinaire.

MaryAnne Clark

A huge thank you and shout out to Ali and Brandon at the DC Best Buy! Those guys went out of their way to help me out, including playing Tetris to get my purchases in the car! Thanks for all your help! Good employees make or break a store!

Sean Dicks

(Translated) Very good service during our visit. (Original) Très bon service pendant notre visite.

Lise Delage

(Translated) Home impeccable but a lack of knowledge of extra material on staff (Original) Accueil impeccable mais un manque de connaissance du personnel sur matériel d appoint

Darkdezigns

Good, but sales team hound lots

Stephen Gould

Used cell phone upgrade card for a new tablet.

Sandy Best

Great service

Michael Timmons

Always had a good experience here! Sometimes can be a wait for cell phone assistance but the customer experience is worth the wait.

Jim Heimbecker

Pushy salesmen you cant understand they need to learn English before trying to be salesmen

Vishal Tomar

It's a good best buy but the employees here sometimes are very slow and a lot of times don't know their own policies. I literally had to pullout their website to show them their policies to the cashier in some return cases or reselling my old phones or buying a new phone plan. And sometimes I literally had to show them what options to select on their machine to get me what I want.

Marceau

(Translated) Very disappointed with the adapter that I bought. (Original) Très déçu de l'adaptateur que j'y ai acheté.

Michel Simard

(Translated) Good price (Original) Bon prix

Jordan

Wonderful gentleman (floor supervisor at the time) who was knowledgeable and assisted me with purchasing my new GoPro

Jennifer Jermey

Store is clean and well stocked.

denis gagnon

(Translated) Very good service (Original) Très bon services

Manon Doucet

Nice store, clean and service personnel very polite. Sadly no cover for my tablet.

Ryan Morris

Not bad, stock limited

Ama Kouamé

The customer agent Maximius was really really amazing and careful

Ashley Clarke

Clean and bright. Not a great selection as it's smaller then most but they have most of the stuff you'd need.

Raghav Gupta

Friendly and great offers..!

Serge Turgeon

(Translated) Excellent store of computers, laptops, tablets, appliances, etc. (Original) Excellent magasin d'ordinateurs, portables, tablettes, électro ménager, etc.

Alexander Grinton

Adequate

Stacie Loverin

This store is my go-to for anything electronic. The staff are incredibly knowledgeable and friendly while not being pushing or overbearing. …

William Brown

Understaffed

Carlos Del

Great customer service

Laura Chiaramida

Very helpful! Good customer service.

David Experience

(Translated) Good price (Original) Bon prix

Shawn “Babagahnoosh” Carnes

It's smaller than the average Best Buy, but it goes the job done.

Annie Dubreuil

(Translated) Fast and precise service from the clerk who served us. Mom is very happy with her Mother's Day gift, a beautiful Android tablet from Samsung ???? (Original) Service rapide et précis de la part du commis qui nous a servi. Maman est très contente de son cadeau de la fête des mères, une belle tablette Android de Samsung ????

Bas van der Horst

Nice store to see some tech stuff. I would go here again just to look at the tv's.

Kayla macleod

Terrible customer service. When you go to buy a phone half the time they mess it up and the other half you wait 3 hours for help.