Reviews of Eye Associates of North Bay (Optics Shop)

Heather Gillespie

The staff have a wealth of knowledge and experience, and are genuinely dedicated to providing outstanding care. My family and I trust them with all of our vision healthcare needs.

Owen Tyler

Doctors and Staff have been working with me for months to diagnose and treat a recurring issue with my eyes. They’ve accommodated multiple short notice appointments to assess me when these issues flare up without warning. Excellent service all around from everyone, helpful and compassionate to my issue. Highly recommended.

Cheryl Stewart

Looking for an Optometrist...look no further!!! Eyes Associates of North Bay is the place to be! The staff was so friendly and welcoming. They were very professional and explained every test. Dr.Lam took his time during my appointment and was very informative. Christine was an incredible help with finding the right glasses and took her time to give me her honest opinion about what worked and what didn't. I would highly recommend Eye Associates of North Bay! You won't regret it!!

Andrew Steeves

I am always impressed by the friendly and professional staff! Whether I’m in for a checkup or to purchase a new pair of glasses, I’m always greeted with a smile and treated like a valued client! Their new equipment gave me a really detailed picture on the health of my eyes! If you have questions, you’ll get answers!

Jason Edgar

Great optometrists let down by a weak dispensing service.

Donna J Croxon

Extremely friendly staff, they go above and beyond to remember their client's name.

Bob Sinclair

Always phenomenal!

Jennifer Lefebvre

I brought my son here to have his eye issues addressed, I almost couldn't belive how amazing they were here. Apart from reception through email, they seem to lack a bit in this area. Nevertheless the staff and the doctor were patient and knowledgeable. They made my son, who was a bit nervous, feel comfortable about the eye exam and the notion of needing eye glasses. Haley is hands down the best! I even booked an appointment for myself! A large selection of frames to choose from and at every price point! I don't leave many reviews, but customer service like this should be recognized. Thank you!

Brandon Lowe

Everybody is so nice and knowledgeable here. Dr Cobain will always take the time to explain to you what he sees in the picture of your eye. Always a nice experience when I go

Brad Davis

Always a pleasant visit :)

Therese Jubran

We called them in January 2020 to book appts for my husband and me, our appt was for June 11, 2020, a couple weeks before our appt. They called and asked us if they can cancel our appt and rebook, we said okay, here we're sitting waiting for them to call, finally got fed up with waiting so I called them today June 24 to see when will they book us for, and all of a sudden Dana the person I spoke with, said that because of covid-19 they're not taking new patients, so I asked why didnt you tell us when you cancelled our appt that you're not taking new patients, no answer to that. They have no decency at all. THEIR SERVICE AND CUSTOMER SERVICE ARE LOUSY ????????????????Waited 6 whole months for our appt., they have no we don't like people giving us the run around we're in our late 60's and 70's and if we had known ftom the start they're going to do this to us, we would have booked with someone else

Anne Postma

Staff went above and beyond for my mom's eye surgery booking!! Thank you for getting her in in Ottawa so very quickly!! Greatly appreciated!

William White

Conduct examinations with the latest technology, extremely well qualified staff, friendly, efficient.

Brigitte Lachance

WHAT AN AMAZING EXPERIENCE! Especially during a pandemic. My hats off to everyone who works here. The treatment from the first phone call, to the actual appointment and then picking out glasses was truly outstanding. You can tell that everyone works as a team and it really feels like a family experience.

Wayne Miller

Very professional, everyone at Eye Associates show desire and ability to do a very good job. Can not think of anything that needs to change to improve service.

Lucy Smith

The staff and Optometrists go over and above in kindness, knowledge and assistance... especially as I am a Senior with extra concerns with my eye health, vision and multiple other issues. I dont know what I would do without them. Thank you.

Anthony Giordano

I had a great experience with Dr Lam, he takes time to explain his recommendations.

Sarah Gingras

My family and I have been going to Dr. Cobean since 2008. There is no one we trust more with the health of our eyes and our children’s eye’s. The office if full of vibrant professionals that are very eager to help and answer any questions you may have. The eye exam is extremely thorough and makes you feel very confident in the future of your eyes knowing that such detailed examinations occur annually. Any eye issues we have, we go to Dr. Cobean or Dr. Kincaid. The frame selection and current trending eye wear is always available there and if you’re set on a pair that isn’t there…you’ll have it in two days. I highly recommend Eye Associates of North Bay and am embarrassed I haven’t written a review sooner.

Sylvain Rivet

The best...... Always great Service!

Jacob Sarrazin

I was given a prescription for eyeglasses at a competitor in North Bay and was overwhelmed with the costs associated with starting up. Eye Associates Of North Bay was able to make the process as easy as possible providing top of the line glasses with affordable prices! Very Professional and very knowledgeable! 10/10

Kennith Blais

My family had a great experience.friendly helpful staff.seem real knowledgeable and like they care.will return smiling

Darcie Gignac

Don't go here....asked for a detailed receipt for my insurance company explaining basically why they charge twice as much as anyone else because the receipt only says eye exam...they refused and said thats the standard price and thats all our computer system does...I said I just need something, hand written even, just something that details the charge for each procedure in order for me to get a partial refund from my insurance company, nothing fancy, which part was for vision testing and which part was other testing...they still refused. I said your not willing to do anything to assist me, I am not asking for anything difficult....the answer was still no. SO UNLESS YOU WANT TERRIBLE SERVICE AND TO BE OVER CHARGED, STAY AWAY!!!!

Heather Jamieson

O.M.G. i can see so clearly again..i am amazed at the AWESOME team at Dr. Cobeans office. I have been back and forth with eye issues since March and Dr.Cobean and his team of beauties have been absolutely amazing!!!! They genuinely care about your eye health and overall health for that matter.They take the time to be personable and professional...no matter what is going on in that busy office. And Dr.Cobean always takes the time to explain stuff to you. I am so thankful for this team...you guys are truely the best!!!!!!! Thanks for EVERYTHING.

B H

Awesome experience every time I walk through the doors. All the doctors and staff members have excellent knowledge in all aspects of eye care and are very friendly. Not only do they care about the health of your eyes, they care about the customers. I personally witnessed an employee hold an umberella for a patient in a wheelchair until they got on the bus. I highly recommend for all of your eye care needs.

Cody Lamb

Friendly helpful staff

Sylvie Tousignant

After many years as Dr. Mike’s patient I look forward to my visits and feel confident that he and all his team have my best interests at heart and he knows me and I am not just another name. Everyone is polite, friendly and go out of their way to make sure the service is seamless. And there is also a good working relationship between the optical (Kennedie) and Dr. Mike which is great. Dr. Mike Cobean of Eye Associates of North Bay is an excellent optometrist with an excellent support staff. He truly goes the extra mile for all his patients. I am very happy with the comprehensive eye care he provides with his vast knowledge and state-of-the-art equipment. His compassion and kindness make every visit to his office a pleasant experience.

Mike Godin

Friendly well informed people always greeted with a smile. The best eye people around