Reviews of Vision Clinic - Fonthill (Optics Shop)

Johnny Hopper

First of all, my experience with the optometrist was fine. However, when I called back the following day to ask for a PD number that was not added to my prescription I was told it was an additional $50. I queried with the person on the phone that the PD number is a very basic measurement and she agreed that it was... I was then in a position where I was unable to purchase the glasses that I wanted online and Vision Clinic do not carry the brand. I called back about 30 minutes later and asked if they would be able to order the frames for me as I did not feel like spending an additional $50 for a something that would literally take 30 seconds. I was told they do not carry the brand but they would see if they could order them for me and call me back later that afternoon. I waited 3 days and did not receive a call back, so I am assuming they are unable to order the glasses. I am now in a situation where I have paid for an eye exam but I am unable to order the glasses I want unless I am willing to pay The Vision Clinic an extra $50 and sign a disclaimer. I really think they should be upfront about this and explain you need to purchase a brand of glasses that they carry direct from them otherwise you are required to pay $50 extra. Ridiculous...

Nicholas Contant

Knowledgeable staff, wide selection of eyewear and great customer service. I was in good hands at the Vision Clinic Fonthill.

rob harper

Great staff worked with me to get the glasses I wanted. The eye exam went quick with a very knowledgeable staff. About different types of glasses

AL PORRETTA

One of the two pair of glasses I purchased at this location had recently developed an issue with the integrity of its frame. After some time they became quite annoying and somewhat troublesome for me. I decided to stop by and ask what options were available to me to get the glasses back in working order. I was met and greeted by Candice Cropper who had a look at the glasses and informed me that she would contact the manufacturer to see what could be done and call me back. At that moment I remember thinking to myself, "Well that's nice, at least someone is going to attempt to help me with this." The next day and less than 24 hours later Candice personally contacted me to inform me that my glasses were ready for pick up.That's right, my lens fitted into new frames and ready for me to use in less than 24 hours, I couldn't believe it. I guess I can honestly say that I felt beyond "Wowed" as a customer and truly "Dazzled & Amazed". Thank you Candice Cropper & Vision Clinic Fonthill for a truly incredible customer service experience.

Phillip Raney-Yan

Kimya was amazing! This was the best customer service I've had in a long time. She assisted me in picking out two different frames. And made sure that I got the exact lens that I needed. I would definitely return there for any of my Optical needs.

nick cherwinsk

They did an eye exam on me while she was sick, during a pandemic.

ingroundpool

My glasses broke recently at work and Nancy who works at the Fonthill location helped me out greatly, she's very there for you, listens and she gave me half off the new glasses frame i needed, big help especially during the current times.

Tasha Noronha

My boyfriend and I visited Fonthill from out of town and had to stop by Vision Clinic on a whim. They addressed his inquiry with professionalism, speed and understanding. Thanks so much Vision Clinic!

Gail Dunn

Always a pleasure visiting the Vision Clinic! Kimya, thank you for your assistance with choosing the prefect eyeglass frames. Your professionalism is top notch and you always go out of your way to make me feel comfortable. Your honesty is also greatly appreciated; the frames you helped me pick out look absolutely fabulous! Can't wait to start wearing them!!

Aryon Nekoui

Popped into the Vision Clinic Fonthill to check out their selection and was very happy to see that they offer a HUGE variety of brands. I'm a sucker for sunglasses so I couldn't help but walking out with a pair of Ray-Bans and Oakleys. Since i already have a pair of Maui's I thought I had better get a fashion pair.

Kendra Watt

I have dealt with Vision Clinic for YEARS, more specifically the Fonthill location. I have never been so grateful for them as I was today. Thank you for continually being amazing and exceeding all expectations, always. I have always highly recommended Vision Clinic and will continue to recommend to Fonthill. Thank you for putting a HUGE smile on my face, even though you couldn't see it with the mask on, the amount of gratefulness hopefully showed. Thank you ladies SO much.

Cameron Nekoui

Brand new location with a brand new selection.

Elizabeth

So happy to see that the Vision Clinic made their way to Fonthill! They looked into my insurance for me and I walked out with a beautiful new pair of Versaces. Thank you Vision Clinic staff, you were great as usual!

rachel prior

The friendliest staff!

Franz Skipper

Walked in at 6:30. They close at 7:00. I understand you close in 30 minutes but aren't you still open for business? The lady there was hoping I would just leave. She said hello as I entered then ignored me for 10 minutes while she got her stuff ready to close. I tried on half a dozen frames and she didnt say a word or offer any help. Seriously? Maybe you should close at 6:00 if you dont want to be there till 7. I left without saying a word and she never said a word either. Took my business elsewhere In response to the owners reply: Nice try, but you dont need to lie. I was in your store for 10 minutes and no one said a word to me, you just bustled around closing shop. There was no mention of promotions or if I needed help trying on frames. Thanks for the dishonesty. Very professional. I drove from your place to Phoenix Optical at the Pen and got treated very well and bought my glasses there. Good luck

Lianne Esmores

What is the point of offering extra scratch guard coating on safety glasses when the specs become scratched and you will not replace the glasses? Please explain how your "manufacturer's warranty" works because my dad's safety glasses are well within the timeline of this one-year warranty (He received them in February). They are neither "chipped, cracked, lost or broken lenses" as it states. He paid extra for scratch guard coating. Even if this is an issue with your manufacturer, as your employee stated, your receipt clearly indicates this is a "manufacturer's warranty", therefore the issue would be up to you to resolve and not at the cost of your customer. This has been an unacceptable method of dealing with this issue and giving my dad a run-around whilst leaving him with a poor product to do his job. Feel free to contact because I would very much like to have this issue resolved.

Mary H

Awesome service! Awesome prices! Went in for 1 pair, came out with 4 pairs. Nancy was phenomenal!! Highly recommend it!!

Kay S

I was recommended to the Vision Clinic by friends in the past and I stopped by quickly to look at frames, the two ladies working helped me out tremendously. After weeks of searching at other optical stores I finally found my perfect pair. They offered honest and great styling tips and took their time with me. I ended up bringing my whole family here and switched over from another optical store. In regards to the previous review, I came in one time get my glasses adjusted (they were not from Vision Clinic) and I arrived 5 minutes before closing, not only was the women working very friendly, she adjusted my badly bent frame and the wonderful lady stayed 10 minutes after closing to make sure my glasses fit perfectly and did not charge me. I will be recommending Vision Clinic to everyone I know!