Reviews of Niagara Electronics (Optics Shop)

EpicMarioFan ayala

Epic fail

Herbinatah420

Terrible!

Simon Damrow

Jacob, being a karen isn't a mental condition

Paul Anderson

AWSOME SALES

Jo Ann P

Very courteous and helpful Very knowledgeable and fair prices for their services ...explaining what was done as I am not that computer literate

Yogies Here

Dropped off my phone to get it repaired 2 months later I called and Sean the owner said that he was holding the phone in his hand after he told me it was on his desk for two months and hadn't had a chance to look at it! Drove by picked it up... And told him what kind of business are you trying to run here. their faces dropped! Google should have an option of 0 Stars! My last words to them was Jesus loves you both????????

Bradley Cooney

This establishment is incredible. The staff are so helpful. I especially enjoy their mask policy. It makes me feel safe and that they care about the health and safety of their customers. While some small-brained people may think this infringes on their made up “rights”, I think this shows how much this company really cares about the community it exists in. I recommend this establishment to everyone.

Sheila Poirier

Fantastic service. Thank you

Yvonne Wu

Service was good. Needed them to find lost files on the hardware of my Mac. They succeeded and did so on time within my time constraints. They worked efficiently.

Larry Gardner

These guys restored my desktop within a few days and were very helpful and professional.

Chris Haun

I've always been pleased with Niagara Electronics. They've been in business in excess of 30 years and frankly I'm glad they are still in business. I'm going to mention they sell Aftershokz headphones but I'll elaborate on that more after. My recent experience brought me in to find some screws for mounting my M.2 NVME drives in my laptops. First off Matt was super helpful and they had these screws that not many others do. They were actually referred by another store located in St Catharines. That's saying a lot. I was fortunate to speak to Matt a bit, great attitude of everyone in the shop. I want to touch on something in store. Aftershokz bone conduction headphones. Ooooh my goodness. Literally one of the best headphones I've used. Buying another pair for my wife. Literally the most comfortable for watching YouTube, movies, listening to music and taking phone calls while being aware of traffic and others. I haven't taken them off except to charge which is insanely fast. Insanely insanely good! Battery life beyond the advertised. As an experience I'm extremely impressed with Niagara Electronics and I believe you will be extremely happy with your computer design, purchase and aftercare.

Wendy Baby

This is were I spend ALOT of HARD EARNED MONEY ????. Worth it

Hank Nauta

Been dealing with this company for over 10 years. NOT one computer system built by them for our company has ever crashed and broke down. Solid computers...and solid service.

Chase Dahmer

I found them to be rude and impatient. I will never deal with them again. Seriously, when did it become wrong for the customers to ask questions when it's my money I'm spending. The owner of this place should take a hard look at his staff. They may know computers but they do not know customer service.

no-name

Joe will do what is best for you not what is best for his bottom line. He will find you the cheapest and best solution to your problem. He has built me three computers over the years and I would never go anywhere else because it is rare in this world to find a man with as much integrity as Joe.

Philip Reilly

This computer team was great to deal with. It's nice to be treated with honesty and respect by small business in Niagara Falls. I will be recommending Niagara Electronics to everyone with computer issues. The team always followed up with me to make sure everything was working properly. I hope they keep up this excellent service.

VCOMSYS com

Very bad services

Shaun Castle

Knowledgeable friendly staff, good prices, fast but good quality work

Noel Burf

I find this place very helpful in upgrading my electronics.

Judy Walker

Matt is so patient and accommodating to understand my concerns and needs. Glad he continues to work w Joe. Ordered extras I wanted, speedy delivery. Glad to be able to deal locally!

Jacob Delay

Stopped in to have an old laptop looked at. No hello no nothing, just “Sir, you have to wear a mask” to which I replied “I am exempt.” If he knew the law, he would know you are not allowed to ask how a person is exempt, it is part of the civil rights act. Instead, he says “how so?” I told him I am medically exempt, and he refused my business. Last time me or my business take any of our products to this dump. Cheers

Daniel Cooper

I went to Niagara Electronics because I had heard good things about Joe, however; I came away sorely disappointed, frustrated feeling I was trying to be scammed. From the moment I stepped into his tiny office, he seemed extremely impatient. I had a screen problem with my HP laptop that I was hoping he could fix. When I told him that I had disassembled the screen myself and checked the LCD cable he said abruptly, "You really shouldn't do that, you know," adding that I could have "fried" something. I calmly told him that I knew a little bit about computers and that I had unplugged both the power and the battery before inspecting the screen. After inspecting my computer for a couple of minutes, Joe announced that I would need a new LCD screen. I wasn't altogether surprised since I knew I might, but I asked him whether the issue might be a loose or faulty LCD cable. This is when, to my great surprise, Joe became totally impatient. All I wanted was extra information so that I could make an informed choice but he seemed to resent my questions (including whether I could get the same model screen as the one currently on my laptop). At one point he said, "You don't seem to know very much about this stuff" (even if that were true, do you tell a customer that?) and that I was trying to "railroad" him. How was I trying to "railroad" him? By asking questions. Has it become a crime to explore all one's options? Like most students, I have to be careful about my spending and so I wanted to make sure that JOE was sure that the issue was with my screen and not the LCD cable. I never expected to be treated so rudely and unprofessionally. I told him as much and took my computer and left. I found a place nearby where the owner was much more professional and patient. I will never come back here; that was Millennium computers in Welland, Nick.

Google User

Extremely rude Staff. DO NOT go here.

joanne christine

Zero stars actually but I had to leave 1 to write a review. Drove by as my daughter phone broke so I was like hey a phone store. We pulled in got to the door its closed appt only, so we call meanwhile I'm talking to my daughter about businesses loosing money cause ofcovid this fella answer the phone not by saying hello it was how am I loosing money. So ya creeper wanna listen to my conversation and then act like an jerk. Then proceeds to ask if i can read. I'm also going to be calling the Better Business Bureau

Bella Brides

Terrible customer service. Ask a simple question and it feels like its a burden to them to answer. They will not compete price wise with any major companies and over charge for their products.

make changes

Called 3times in 2 days to inquire about a laptop repair. First time I was told I'd get a call back second time I was told call next week. They didn't even ask what the issue was. Didn't seem interested in the work at all.

MEDHUB-UK Limited

No mask no business well done ????

Laxmi Rk

I took my 3 laptops to Matt and got the most honest reliable advise on what was worth repairing and what was not. He also gave me good tips on what to look for in a new machine . I would anyday go to Niagara Elecrronics to get my machines serviced or to get a new computer. Its hard to find honest solid reliable service like they offer these days. I highly recommend them.

Roger rousseau

Great place to shop the people that work there they look after with a smile along with knowledge

barbara grumme

Fantastic service , trustworthy , reliable and all at a reasonable price.

Khushang Thakkar

Best place with normal rates and fast service

Brian Patterson

Great custom built computer. Only took two days including ordering the components. Matt was a great communicator and saved me money in the process. Very, very satisfied.