Reviews of Imperial Optical (Optics Shop)

Ganesh Swami

Excellent service. Nice frame collection.

candace bureau

Wow! The selection of eyewear is Huge! The staff goes above and beyond. Never making you feel you have a time limit. They work well with your insurance company. Great service and Quality care.

Ahmad Al-Shaka

Great services and best price in Niagara Region THANK YOU

Sharleen Hadlow

Ramsey and his assistant are great people! Very helpful and I have recommended this place to everyone at work and family members. He has a variety of brand names to choose from and I am never disapointed with the glasses I buy from here.

Brett Rintoul

I've been a happy customer for over a decade. Ramzi (the owner) provides consistently good service; he has been exceptional over the years.

Angel Green

Ramzi is fantastic. I've been getting my glasses from Ramzi for years now. Ramzi's the only person I like seeing for my glasses. Always has amazing up to date glasses for amazing prices. Very respectful and welcoming. I highly recommend to anyone and everyone????

Crowzy T

Came into the store to replace my broken frame and get a new pair of glasses, I went here since it's closer than my usual glasses store in another city. The owner finished everything in under a week (I wanted high-index lens like my original glasses so it took a bit longer but still quite fast from a special order), and all at a reasonable price. Overall I'm very satisfied with the new pairs and would definitely come again if I ever need a new one. Highly recommended!

Serena Cooper

I noticed the shop when I was driving by and decided to check their reviews online when I got home and made an appointment because the reviews were good. I cannot speak highly enough of the service I got at Imperial optical! I am so happy I chose to go to them for my newest glasses. The staff were all friendly and helpful, worked with my insurance and there was lots of variety to choose from! They worked hard not only to make the experience enjoyable and easy for me but also affordable! (As well as my glasses were finished within a few days!!) But the friendliness and service is what really makes the impression in my mind and will bring me back there when I need contacts or my next set of frames. Ramzi and his team were amazing! They told me that ‘word of mouth’ was how most business came their way and I hope this keeps up! Check them out! 5 stars for sure!

B Bourgeois

I had a really great experience at Imperial Optical! Price was incredible, and you can tell they genuinely care about their customers. Overall I was very impressed, and will definitely be going back in the future.

Lisa Gormley

Great experience courteous professional staff got my eyes checked and glasses within an hour I would highly recommend Imperial optical to all my friends ????

Peter Lord

Great experience, great variety, very pleasant staff!

Marty Mako

If you are looking for somewhere to get new prescription glasses or contact lenses I highly recommend Imperial Optical. Ramzi and his team provide friendly service in a fun environment for customers of all ages. They have a huge selection, good prices and work with employer benefit plans. Tell Ramzi that I referred you and if you compliment his biceps you get an extra 10% off.

Alanna Jackson

Very friendly people and there very helpful. I'll definitely be sending people I know to them

charlotte broad

Ramzi the owner is so friendly and gives amazing customer service. I have always gone there for eye tests and to purchase glasses, won't ever try any where else. Such a friendly and welcoming environment.

MinSugaKoo

Great service, friendly staff.... I just wait for my glasses 10 minutes!!

Lisa M

I had the pleasure of visiting this establishment and I must say, not only was I treated and greated warmly, but the owner is very professional and kind and had my two pair of glasses ready in under two weeks.ive already referred a co-worker, and I myself will definitely be going back. Great deals and a very nice selection of glasses. If you're in the market for a new optometrist, you should definitely check out Imperial Optical. ????

Omar Al-shakaa

It is a great services and the cheapest price in all Niagara Region. Thanks a lot Imperial Optical

Rami Shamsan

Great service and very competitive prices.

Kyle P

Excellent service! Ramzi is an amaizing guy when it comes to fixing glasses!

S N

Great service with experience Thank you, highly recommended. Sundus

Paulette Ferreira

Came in short notice for my son. Squeezed us in eye exam and glasses completed. Great service both owner and employee. Caring and helpful. Thank you!!! Highly recommended.

gary sims

Okay i went in the store feeling like a prince . I walked out feeling like a King .The owner is a really nice guy and he tries hard to please you. He has great frames and best of all he has great prices .Do not ask me about names i am terrible with names . But the Lady who does the financial part of it is also very sweet . This is not a chain glass store this is independent owned . If you want great service excellent customer service go to Imperial Optical . This my second time going to Imperial and it was just as good as the first time . It is friendly place no pressure i would recommend this place hands down . Satisfied Customer

Jodi Kitto-Ward

I received incredible service for my Father's glasses, thank you so much. I highly recommend Imperial Optical!

lesley S

I needed new glasses for my job with very short notice. Imperial Optical not only squeezed me in within 2 days for my eye exam, but gave me an awesome deal on my new lenses! Highly recommend!!!

Nathan K

Had an absolutely amazing experience at this location. The optometrist was extremely friendly and thorough. She took her time and was extremely patient with me and my situation. Also Ramsey (I think was the owner) was able to show me a wide selection of frames to choose from. He took his time and didn’t rush me through a selection. Glad I found this location!

Lauren Merry

Ramzi has been taking care of mine and my family's glasses for years now. There's always a fresh selection of frames (even the sunglasses). He offers great advice, amazing service and incredible prices. Shannon is also amazing! I always refer them to anyone I can.

Rick Golen

Great service and very friendly . checked out 4 or 5 other places but choice this place. would defiantly use them again. would have given a 5 star except for one small issue. they said they would call when glasses were ready. after almost a moth i called them and they said the glasses were ready. otherwise top notch.

Eric R. Fast

GOOD SERVICE NICE PEOPLE

Iliana Ponce

Excellent customer service!!! Your glasses are ready for the next day. In most places you have to wait for one week minimum to get your glasses done. The prices are great. The Manager / Optician Ramzi is very professional, very friendly and really cares about you. I will recommend 100 % Imperial Optical to everybody. If you are in need of glasses it is a good opportunity to check this place now because they have a very good deal at the moment. I am so happy that I found Imperial Optical!

Ali iskurt

I was at Imperial optic 2 weeks ago for a comprehensive eye exam as advised by my family doctor. Optometrist Petra is really competent and rigorous at her job. She listens your story patiently and makes you feel relaxed with her attitude. The same also goes for Ramsey, owner of the store. He is friendly and helpful. I noticed the customers share the same impressions from the dialogues and smiles on their faces while I was there.

Sean Weatherson

Ramsey is amazing. Exceptional service. Great place. Highly recommend this place.

Papa Lew

Went there to check out contact lenses. Very helpful explained everything in detail. Came back next day for training and it's all good now. He knew exactly what I needed and is very professional.

shellydiamond1

We took my daughter there last week in our search for new glasses. The selection was great. The service was excellent. The staff were incredibly friendly and knowledgeable. This place and these folks are my #1 now! So helpful.

Sandro D.

Amazing place and service and continuous support, Very friendly customer service.

Julie Ting

Nice service..professional and patience

andrea jane

Excellent staff. Optometrist was incredibly patient and friendly. Loved the selection of frames. Awesome experience.

Jennifer Johnson

Went in there today to start my dreaded search for new glasses. This is usually a long long process for me because I am a very indecisive person. I absolutely hate shopping for glasses. Right away I was greeted politely. After me trying on almost every pair Ramsey (I beleive was his name) came over to help me. He was very patient and honest with me about what looked good and what did not, as well as the other lady working and even other customers! I was there for probably 2 hours and I ended leaving with not 1 but 2 pairs of glasses. Probably some of the best service I have received. Thank you!

Sean Bernardini

Recently got my new prescription through here. Had some questions and an adjustment a few days later and he sat down with me for 40 minutes, going into a very detailed and interesting explanation that I have never gotten out of my actual eye doctor. It was very enlightening, and I will absolutely return here next time I need any such services.