Reviews of Fichte, Endl, & Elmer Eyecare (Optics Shop)

Tony C

I have been seeing Dr Fichte for over 25 years and would not recommend any other practice but this one! Staff is always friendly and helpful! I had lasik done 2 years ago by Dr Fichte and it's the best decision I've ever made for myself. He is a phenomenal doctor!

Bob Durfey

Dr.Jennifer Glose is one of the very best to check your eyes for glasses

Daniel Davis

Been going here for years, however when they relocated Niagara Falls offices I decided to try somewhere else. That was the worst decision I ever made. Came back here for my 2019 evaluation and new glasses and couldn’t be happier. Same professional and courteous care as always, now in a much larger and more efficient facility. Glad to see they added some new doctors to the practice as well, Dr. Rockwell was phenomenal. Very thorough when she noticed a preexisting problem for me, new and potentially alarming problem for her. Was just a charting system switch that cause something to not be immediately noted. It was taken care of promptly and had a good laugh about it after the fact. Great staff all around from reception to techs, sales to the doctors. Can’t go wrong here, one of the best and most professional practices in the area.

Susan Rafferty

Considerate, respectful, professional, even called me at home to see how I was doing after cataract surgery! Highly recommend!!

Manny W

The care is top notch. But it's pretty infuriating that they consistently have made me wait over an hour after arriving on time for my appointment.

Jean Clark

Excellent Service! Very Caring Staff and Excellent Results! Highly recommend! Very Well Satisfied! You are ALL the Best!

Susan Keppy

Always efficient and friendly, and they have preserved my sight in spite of cataracts and corneal dystrophy... I highly recommend.

Alanna Stecura

I am filling this review out while I'm in the lobby because the wait is ridiculously unprofessional. We have been here over an hour and no sign of ANY type of doctor or apology for the wait. We are here for a simple eye exam, that's it. I get it, it's Friday and there are a bunch of people to squeeze in to get their appointments done before the weekend. There's a reason why people make appointments, so they don't have to wait over an hour for an eye exam. Customer service isn't a top priority. Two stars instead of one because there's free coffee.

Ez Gzus

Dr Endl is fantastic! He stepped away from family and Fourth of July festivities to come save my left eye after suffering a burn injury. I’m forever grateful for the relief he was able to provide. Very professional and sympathetic!!

Peter Roessler

Excellent results. Little wait time.

Joyce Schultz

Dr. Elmer and the staff are EXCELLENT! Very knowledgeable, courteous and friendly. Highly recommend!

Roger Oldes

Been going there for years... very thorough eye Care plus a good value on glasses. The people are among the best in customer service. Job well done!????????

Charles Lo Tempio

Had a great second visit to this location. Friendly people, Dr really seemed to care, and took a lot of time explaining my options. Nice visit.

Andrew Crecco

Were great with my 6yo daughter and completed both our exams promptly and effectively.

Tim Sullivan

Dr Linda Shenkle has been my eye doctor for several years. She is extremely proficient and friendly.

Kendra Eichholz

The best for eyecare needs and the personal touch for your vision!

Yvonne Stocker

Excellent treatment & very nice people {good coffee too LOL]

Mace Mayv

Staff was excellent with our 4 year old.. they kept him busy,played games with him and treated him amazing.. I'd give them all the stars possible..

Margaret Lomasney

Everyone friendly and efficient as usual.

Dennis Manning

Excellent care and service!!! God Bless you All.

Louis Sherry

After cataract surgery a yr ago my left eye was still cloudy. Dr Anderson was great, he not only fixed my vision but took care of what I considered extra charges and very impersonal care. I left very satisfied and with clearer vision. A big thanks to Dr. ANDERSON

douglas krockenberger

I signed in promptly for a 2:30 appt but was not called for my diagnostic cataract measurements until approximately 40-45 minutes later. No advisement or any update provided as to why there was such a long delay for the tests to be conducted. Once called it was a a very smooth and professional process but for the cost of the overall process I feel an almost 45 minute wait was unacceptable. My time is as much a valuable commodity as is the providing medical staff and should be treated as such.

Donald Cosentino

My experience was very good as everyone from the office people to the nurses were all very helpful and accommodating. Dr. Endl did a great job and I am very thankful for the outcome. Thank you!

Ed W

Everyone in the organization conducts themselves with the utmost professionalism.

Brianna Nicole

Everyone is super nice, very clean environment, not a very long wait time either. Staff is very thorough in explaining as well. 5 stars for me.

Arzija Hurley

My whole family has been visiting their offices, the old one and the new one since 2009. Dr. Endl has performed 2 surgeries for my mother, the rest of us come in for annual exams and glasses. When the post-op patients are in the office, the wait time can be somewhat prolonged, but considering that one can get several tests done in one visit, without multiple appointments and then see their doctor to discuss all those test at once, I can live with that. Dr. Glose has been seeing my older son and me and we love her to death. Dr. Schenkle has seen my parents and will be seeing my younger son (his doctor is no longer with the office and she was fantastic as well). No words to describe Dr. Endl's expertise, compassion and patience in explaining everything. The opticians are very helpful and patient as well. I love seeing Judy, she always makes my day. I'd give these people a hundred stars if I could. Thank you all for keeping our eyes healthy!

dee smith

Endle is the best. Very professional office

155brenda

I told the woman selling frames three times my son wanted to keep his frames and just get new lenses and she just wouldnt take no for an answer. I get she sells frames but no means no. Also I got a bill in the mail for contact fitting four days BEFORE my sons appointment. I am going to keep the appointment this time but we wont be back next year or ever.

Greg Kinal

Dr Elmer is the best!

J D

My apt was at 3. Ive been waiting room after room for almost 2 hours and no word. No updates. Noone to check on me nothing. Dont waste my time. 2 hours i cant get back and left in the complete darkness

Phyllis Deweese

as usual, I am very pleased with staff, office procedures, timely manner for my appointment, and Dr. Shenkel is THE GREATEST!

Sharon Carr

Good

rj r172084

Absolutely disgusting customer service. They charge you $25 to get a copy of your own prescription because, according to Gordy the optometrist, "we don't want you to buy your glasses online." Where I choose to purchase my glasses from should be my decision. I find it appalling that they sell patients their own medical records. Had I known that this was their policy from the onset, I would NEVER have recommended their services. Of course, unscrupulous businesses like Fichte, Endl, and Elmer Eyecare do not advertise these shady policies. Beware!

Dale Goff

Free WiFi

Debbie Talarico

Love them. Been going since I was a child.

megan nachreiner

There doc is good wait time sucks.