Reviews of Kent Building Supplies (Optics Shop)

Terence Kot

Really like their greenhouse collection.

Corrina Kelly

Came in handy, in stock windows and ordered beautiful reasonably priced doors

Marian Shea

I went here for a car shovel and a customer helped me choose before I had a chance to speak to staff who are always willing to advise and help. Just a great place to shop.

Keith Driscoll

Everything was there as well as friendly and helpful staff. Ty Christina from paints awesome color matching. :)

Hank Gerber

I wanted to write this letter earlier but I had to wait for my grand daughter to help me. I visited this location last week to pick out some new lights. I wanted those fancy lights that hook up to my phone because the grandkids keep going on about them. I tried to get them at the Home Depot and they looked at me like I was out of my mind. Luckily I was met by a young lady at Kent named Dariah who knew exactly what I was talking about. She was very kind, let me ask all my questions and seemed very happy to help me. The lights work great and are exactly what I want. Thankful that Kent has employees like Dariah. I'm not as nimble as I once was and these lights make life a little bit easier. God Bless -Hank G.

amruta desai

It was good we got all we wanted. The store was self explanatory. We got proper assistance and we also returned some stuff as it was extra and got refunded easily. Lots of variations in different stuff. Was very happy with the visit.

Doug McNamara

I was at this store today with my friend. He bought an air compressor. It was not powerful enough so he returned it for a more powerful model. Staff was really good about the return . He got it home to find out it didn't work. We went right back up to the store. A 3rd trip to the store that day. They didn't have any other stock of that model.The staff was so curtious and sympathic to the situation they tried to do everything to rectify the situation. In the end they really came through with customer service by offering an even better model for a discount and apologized over and over for the experience. This is what customer is all about. I highly recommend this store to anyone.

Bob Edwards

Hard to find anyone to assist at Kent in Sydney these days. Only person who came to the project desk had no credentials to log into the computers..... sent me to cash at front of store and the clerk knew nothing about vinyl siding and accessories... frustrating!!

Andrew Rasputnyi

Great stuff they are selling

Nicolas Desaulniers

Reliable local building supply store, not as glossy as the big competition but it gets the job done. Can be intimidating to those who aren't as familiar with construction materials, but the staff are helpful.

RJ

Good staffs

Maximilian Werner

My wife loves the garden section as they have lots of small potted plans. Also a good selection of woodworking materials!

Peter J. Power

Clean, organized and clearly marked out for Covid-19 social distancing.

Mario Saab

Great help and better price

Carolyn Townsend

If you are considering having a rail installed, I would not recommend Kent. We have had many months of delays and issues, with very little regard for responsiveness or service. My preference is to support local but it’s very difficult to get someone on the end of the line who is customer service-focused and who cares about a quality job. This frustration has been a unique experience for us as we have a contractors account there and have otherwise had positive dealings. It’s just installation services who have fallen (quite) short. November 26, 2019 I wrote the review above on Sept 16 out of desperation for getting nowhere with staff in the installation department at Kent Bayers Lake. The Google review was successful in that there was finally some action on Kent's part - they called and had someone out to look at repair job that same week. They promised the repairs would happen asap and they'd keep me posted on timing. Since that visit, however, nothing.... Every few weeks I'll send the employee (whose name I will omit out of respect for his privacy) a follow-up email. He sometimes replies with apologies but most often it goes ignored. It is now over two months later! In the meantime, another glass panel has come loose and shattered. This is a small residential rail and in total the effort to get it installed properly and then repaired has been going on for ONE YEAR. I assume we're too small of a project to bother with. I'm not keen on negative reviews but I can't figure out who at Irving runs this operation and, after a year of relative patience, this feels like the only hope of getting any service. One more thing, I noticed that negative reviews get the exact same reply every time ("Thank you for taking the time to review our business! We want to thank you for your feedback as it helps us make improvements. We'd like to discuss your experience in greater detail, please contact us at...") which can come across as insincere.

Bas Dawod

You can find a wide variety of hardwares

Julia Liu

Easy to park, great selection & friendly staff

Andy Gilbert

Good selection of stuff, average prices

F Fudge

I went to this Kent today. Wondering around looking for a patio stone. Passed a dozen worker who ignored me. Then I found a stone on sale for .99 a sq foot. At 13" tried to tell me it was 5$ so I used a square foot calculater and what do you know 1.16$ she still made me pay 2.60... I like supporting Canadian places but not if their going ignore me and over charge me then I will go somewhere else.

Lee-Anne Goulden

Had everything we needed for lumber at competitive prices

Twigg K

Went to kent to purchase a home bin doctor station 3. Customer service checked and saw there were 5 in the store. The staff was helpful to help me look for them,but none to be found. …

Michael Doucette

Service in the paint department on Saturday morning was horrible. I don’t know if the girl was having a bad day or just lazy but I’ll be going to Home Depot from now on.

Paula Drew

Always excellent

NL Republic

Hard to find a straight stick of lumber

justine L

The staff at Kent are always so nice and helpful, you don't need to chase people down for assistance. Kent needs a bigger selection though, I was able to get most of my stuff there but 2 things i had to go elsewhere and I didn't want to do that-i have to change my review: ONE GUY went out of his way to help people. I went back yesterday for more material for my reno- that same guy from last week and ONLY THAT GUY- was going out of his way to help people. I was in flooring trying to find something. There were FIVE STAFF at the counter-NOT ONE OF THESE LAZY SODS OFFERED ASSISTANCE. I never found the flooring I was looking for and had to settle for something else but Jesus christ.. hire people who WANT to help customers. They were so disinterested I didn't want to suck it up and and them for help. They clearly didn't want to so screw them. 5 goddam staff guys. It was the same in all other departments.

Jayme Cuzzort

Great place to get building materials

Joseph Chater

They give air miles with purchase

SUSAN MONK

Love it

Nicole Hubley

One stop shop for everything home and garden

Michael Coates

Staff was extremely knowledgeable and eager to help. Couldn't ask for better.

Joan White

Good customer service. You don't have to search high and low for an associate!

Andrew Weir

Overall a good hardware store, it would be much more convenient for busy families if their kitchen department was open on weekends though

David Williams

Friendly staff and mostly has everything in stock that is needed, but doesnt seem to offer the deals like when it was Central which is a shame. Prices are competitive with other similar stores.

William Chace

Not bad people to deal with

jeremy snook

Getting help for in store things is like winning the lotto.very rarely

Meduckies

Good customer service.

Sandra Neil

We went out to buy a new door handle, and the guy was a big help.

Jerry

Not much help on the project desk. Couldn't get all the material needed at one store had to go to Dartmouth. In the old days they would have offered to send it over.

Dawn Matheson

Very helpful staff as we are doing reno to our home and love the pop corn???? thank you . Always loved getting my supplies there .

Jacqueline MacDonald

Great service in the paint dept. And Brittany & Karen at the service desk is always so helpful

Peter Peters

Friendly and knowledgeable staff and a good variety of merchandise selections.

Ship Wreck

Try to get in here weekly. Good sales on pine boards.

Cynnaera Trainne

Nice store. Easy to find what you want. Staff is helpful and friendly.

DigzBig

The Stellarton store is conveniently located. Always a good place for odd bits and pieces of hardware I occasionally require. Prices are about average for the area with the key being to shop the sales. Floor staff is friendly and always …

Mary Anthony

It's has a wonderful staff.

Denise Pelchat

One of my favorite store if I need any building supplies.

J-F Bondon

Big stores lots of stuff, decent prices, Canadian owned... Sort Of... Lol

Ian David

Kent bayers lake was great, customer service was amazing... thanks Evan and James

Joe Locke

A good sized hardware store close to my house, so I go here a lot for home and garden stuff. Staff is always friendly and helpful. Surprisingly good prices on furniture. Got a bed and mattress for the spare bedroom for super cheap.

Kim Morinet

Love this store for all our renovation needs.

Derrick Hill

Big inventory helpful staff great parking

James S

Good and friendly service with an excellent contractors desk

Todd B

Nice store but didn't sell white unfinished ceramic tile.

JinQing Zhong

Great staff. Very helpful

Meow jij

Great staff very friendly and fast

Alicia Penney-Harnum

Not a great deal of selection for what I want in my home. Kind of limited.

Kyle Gray

Best In Location in HRM. Each department has everything you need. Staff here are great, often knowledgeable and accurate with their recommendations. Lumber yard is great size for any project. You find what you need at Kent Bayer's Lake.

Devin Babb (thatguybabb)

Very large store with great deals and friendly staff.

Darren MacDonald

Always went to Kent when shopping in Truro. When they bought out Central Supplies we got one in New Glasgow. I always thought they had a better selection of merchandise than Central, prices that are average but they have a much better …

Denis Bissonnette

Great buying experience and cashier was extremely helpful.

Wayne Whitty

Bought a shed package 3 weeks ago still waiting trusses won't be in until the end of next month very unprofessional

Bob Brewster

They are gouging prices on most wanted items calling it a shortage.

jamie gil

building supply

Jason Collin

Outstanding customer service and very well stocked.

Ivy Cronk

Always have what you need. Staff are great

Akshay Chaudhary

KENT chain Lake Halifax hands off to you guys whatever you promise you did it 0% satisfaction guaranteed. 2+ moths to install a small kitchen cabinets Total 10 out of which 7 needs replacement, Note my kitchen is still not completed. unethical Visa payment transactions No proper communication or i should say no communication at all Management doesn't really know whats going on in their store If you want to get screwed and waste your money and time and energy and your old kitchen then go to them. I am surprised how they are still operating. if i would not have been vigilant to see what items they are putting up i would end up with total different material than what i ordered and paid for. i wish there's an option of negative stars .

Barbara Sawatsky

Went to pick up soil, fertilizers, etc for my fall planters. Good selection.

marlene MacGrath

Friendly service and really good selection

Tanner McKay

Always great very helpful

Sam Orianne-Walker

Curse you Kent and your lovely inch plants! I buy another every time I visit.

Andre Macinnis

Better today then last visit

Mike Beaulieu

Great place to shop for whatever your needs are, friendly staff, they go out of their way to help.

Kelly H

Big place! They likely have what you need, just a matter of finding it. If you can't get help, ask at customer service, it doesn't take too long to get help...

Steve Prosser

Used to be my go to place for all diy projects, lately the staff seem less knowledgeable and prices are no longer competitive.

Philomena Nolan

Very helpful and friendly staff and not hard to find someone to help like most of the other stores. Overall good working knowledge of the items I was looking for.

Julie Ricketts

Getting new flooring...yay. Almost didn't come here after 2 dismal experiences at the Lr. Sackville location. Soooooo much better/more professional here.

Willow Marsh

The staff is non-existent in the store and it takes almost days for them to deliver a 5k delivery for build a barn. Absolutely awful.

scott

Always friendly Competitive prices. Price matching policy. (Not including Costco, because it is a club with an annual fee.) I like the price matching and the local connection as far as large companies goes.

H M

Staff are helpful, but not always the most knowledgeable. Love their lumber yard COVID set up though.

Hailey Pudan

Always had every thing we needed. I never heard of Kent when we lived in Ontario, moving here exposed me to the establishments with multiple locations. Kent had everything we needed to complete the home renovation of indoor and outdoor. We love their kitchen cabinets, ordered our counter top and awaiting it's arrival. We are happy by the respect and care staff give when you come in with an agenda of items you need, services you want to inquire about an estimate or to confirm and proceed with their services after receiving the estimate. The garden centres are lovely and the indoor tropical plants are always pretty decent looking. There is always amazing clearance details at all of their locations. The staff made sure we got the online sale price as we had trouble ordering line (webpage glitch), and when we had to wait for one particular cabinet to come it, they made sure to give us the sale price even though it was a week or two later. Because we bought enough cabinets for the entire kitchen. They did not want us prepaying for that one size/piece incase any confusion was to follow. So we came back with the memo, the previous bills and met back with the same managers that worked collaboratively at the various locations to help make sure we got all the pieces we needed. Delivery was amazing and when we did come to discover perfectly conditioned boxes were opened up upon installation; and see the cabinets are internally damaged, they exchange and process was flawless with no hassle. They really made a stressful situation more manageable and enjoyable. Had the staff and management been rude or judging or difficult or had there been no stock or unwilliness to assist and work and help make the huge sales; there would have been huge anxiety and disgruntledness on our part to never want to renovate and repair ever again. Kent(s) made our handy selves and DIY projects achievable and the final outcome super successful. We did have to wait for our counter top to be made to measure and shipped out from out of province into the store for pick up but .... It was worth the wait. After harassment at a competitor's sole location: we were overjoyed that Kent could accommodate.

Matt Gordon

Understaffed, nobody out in the yard to get my wood. Had to go inside store to find where it was at and got it myself.

Roger Kelsey

Best place to go to buy stuff for da house

Courtney Mac Neil

Awesome plant selection! Check for bugs, but other than that they're all very healthy

Carol Edwards

Great selection and great prices. Love their gardening selection!

Gavin Stewart

Awesome staff, lots of selection.

Catherine Archibald

Helpful staff and it is always well orgnized

Sounak Sinha

Nice shop to go for construction materials and has great working environment

Keith Hazzard

I have been shopping at Central for 15 years and having lived in several places across the Maritimes, these guys were the best of the best. Project desk team is amazing, store staff pretty great too. Seeing Kent take over has me a bit …

INFAMOUS_NIGHTMARE Account

Overpriced

Grant Lamontagne

I found exactly what I needed in no time at all. They had stock that Home Depot didn't.

Nicholas Kelley

Great service and great prices! #airmilestoo

Tracey Ryan

Customer service was acceptable. After several employees just walked past as I tried to get assistance I did locate a very nice and knowledgeable one to assist me. However they did it have either product in stock. I did however buy a few great item off the clearance section.

Michael Anthony

Big store. Everything you could ever want in one location.

Percy A Paris

For the most part, staff were very helpful. My real problem with the store is around their pricing. As an example, they are selling a pallet of firewood for $139. The pallet is advertised as a 1/3 cord of wood. On top of that is a delivery fee of $50 which brings the cost to $189 plus tax. Two weeks ago I purchased a full cord of wood, cut, split and delivered for $220 taxes in. Do the math and the Kent product is grossly overpriced.

Mike Smith

Love this location. Friendly knowledgable staff, always spoil our pup with treats

Sue Cooper

The store was clean. The staff friendly and helpful. Got what I needed.

John van Gurp

Kent has some good deals from time to time. I really like their outdoor patio stone and masonry yard, it's so easy to pick your materials. Home Depot's staff seems a bit more customer service oriented than Kent's. I could go into detail, but won't.

Mike Cart

Like the rest of the chain, larger store

Hali Life

Great customer service

Gej Hfx,NS

What can you day it's Kent..there's everything you need for any home project..

G Morphy

Love this store prices are reasonable and great service!

Sundog Creations

One of the larger outlets. Competitive pricing and knowledgeable staff. It can be a bit daunting to navigate the isles until you have been there a few times, but there are usually staff available to point you in the right direction and help you find what you need.

cmbtgenie

Their staff is lazy, they mostly do noy have any idea what they are talking about. Always on their phones. Hard to find any help to find things. They have a shortage of crown mouldings. In the summer i almost every time had to load all my …

Jason Belliveau

One of the bigger locations. Worth the drive is you need something particular. The web site sucks so if you think they might have it this is the better location to go look.

Christopher Lohnes

Was able to find what I needed with ease.

Mel Newell

Great help in the plumbing department

BRUCE FRIIS

Always have what I need convenient location

Lok Tom

Social distancing are still in effect. Some waiting mysy required. Lots people are doing their gardens and fixing their last winter wear and tears on their properties. Right now patio stones are high in demand and low in supply. Hopefully more are coming soon.

Claire Chambers

The staff are always great for advice when I visit here. Also have a year round large variety of plants.

Adam Fleiger

Over two occasions I picked up pre ordered doors, both times it took them roughly 40 mins to locate them.

Arthur Sapida

The guys outside the yard, specially around the plywood and premix concrete area is useless, they don't even bother asking the people if they need help, they just stand around talking to their co-workers, some of them disappears if they saw some people. Nothing like in kent in dartmouth branch (cutler ave)

Kayla Cooper

Very helpful ????

Moath Basil

Great service

Mesa Haltom

I use to love going here for plants, until today when I seen the most sad looking ZZ plant and asked how much it was, I was going to rescue it...and the lady was clearly clueless as she said it was doing fine... And wanted full price. She obviously thinks branches broken off, half of the leaves turning yellow and the stem bent all the way over is what a healthy plant looks like???.. give me a break. She should have offered me a deal as I came all the way there for a ZZ and that's all they had left, clearly because nobody was going to buy a dying plant!! ????

Lewis Stewart

I like the drive through lumber pick up. Awesome.

Jesiah Mac

Central Supplies was my favourite store. Clearly Kent hates everything that made the store unique and a great experience. They would rather fill the aisles with mess, move stock around without moving signage, and generally ignore customers. …

Gren Wood

Refused to allow a pre order of garden supplies that were due to arrive in store in less than 48 hours

Kimberly Brown

Friendly and helpful staff and employees. Usually can find everything you are looking for. Also only place we go to get LARGE garage bags.

Barbie Rodriguez

Showed up 5 minutes before closing (I know. I know.) Everyone was super helpful and friendly anyway. They even made sure I got all I came for before I left. I felt no pressure to hurry. Great prices too.

Victor Tykva

Good choices for renovation, a lot of options and knowlegible staff. Good layout, a lot of spaces and parking. Conveniently located close to shopping.

Rob G

Kent seems to have good pricing, my issue has only ever been with their lack of selection in certain departments.

Kaylee

Staff are very knowledgable and kind.

Divine E.

Expensive these should be shut down and replaced with home Depot or lowes

Jennifer Brushett

helpful and empathetic

Thomas Allen

Great employee knowledge. Reasonable prices on most items vs larger chain competitors. More geared for contractors but if you go in with an idea what your looking for the staff can assist you the rest of the way. Not a five star rating because lack of inventory on website. A fact that is addressed directly on the website as a way to keep costs down to the common customer. While this is somewhat inconvenient it is commendable that the company is up front to their customers about it.

Jo

Always have what we're looking for, and competitive prices with other big box stores, I like to support Canadian business! ♥

Dave Gaudet

They have everything for building. I shop Kent often.

Sandy Best

They have everything and if they dint they will order it for you

Jonathan Pulsifer

MAKE PLYWOOD CHEAP AGAIN

Sean McMullen

Very rarely do I have issues getting what I need from Kent!

Rick W

Great store clean, well stocked, enjoy shopping here.

rosa aucoin antonello

Kents today five stars, the girls in the lighting department actually got a ladder out and changed the bulb in a fixture so we could see how much brighter it could be, great service.

kate Smith

Great place to shop

Florence Axworthy

Shopping at Kent in Sydney NS yesterday and have to give a huge shout out to Donna who was working in the hardware dept. She went above and beyond to prov ide the best customer service I have received at any store in a very lon g time..WAY TO GO DONNA

Pepper Bucket Peppers

This store is going down hill ever since it switched from the Central brand.

Arun Johny

Better than Homedepo

JoAnne Noblett

Found exactly what I was looking for. Competitive price.

Paul Demetre

Well stocked with supplies but help from the staff is hit or miss, sometimes exceptional, other times hard to find and not helpful at all.

Malcolm Norton

I want to thank the garden centre at Kent Bayers Lake for their extra help this year. Harrison went the extra mile and called the nursery and found me exactly what I wanted at the price I wanted, saved me a ton of money and was really helpful. Also Anna couldn't be more helpful every time I go. These two people are outstanding, many thanks for jobs well done!

Gena Dawe

Personable staff. Always helpful.

Jeannette Rogers

I've been there several times. It's my go to place for my hardware needs.

Oreoblizzard 600

Great Customer Service, Great product knowledge!!!

Kara Baisley

Had what I was looking for. Thanks!

Jennifer Desmond

Made three appts which they confirmed and never called, showed up or followed up for weeks. Finally called today to apologize.

Michael Noseworthy

Great staff, friendly and knowledgeable

Jim Chisholm

Bought what we needed with no issue. Customer service staff were friendly and willing to help if asked. Over all shopping experience was pleasent and stress free.

Brian Mosher

Good retailer/ building supplies, etc.

jaybird

Fast, in out

Lynn and Ray Walsh

Found what I was looking for. Staff helpful.

Jared Ferris

Went into kent and i had a question and i seen a group of employees standing around talking, so i walked up and they seen me and walked way. So i followed one of the employees and finally caught up to them and asked my question and i have …

Warren Watson

Wide selection for all construction and renovation needs. If they don't have it there on a shelf or aisle, then you can custom order many items. It isnt a specialty store, but it fits the order for most everything.

Piotr Luczak

Great alternative to Home Depot. Way more relaxed. Staff are super helpful. Also nice to support a Canadian business.

Antonio Mifsud

COVID 19 FRIENDLY

ROCKN ROLL

of all building supplies retailers and for lawn and garden KENT's is absolutely the best!

Murilo Torres

My new favourite store!! Unbelievable the variety and options. Well done KENT team! Cheers Murilo Torres ????????

Chad Raymond

Pretty average store, lot of selection, ok prices

John Cochran

Great service. Helped me design my DYI project, cut all the wood to dimensions I needed. ????

Martin Graham

Great place, good service.

Dave

The worst service. They have too many young sales staff that do not know the first thing about materials or how to build products. I had to go home and order everything online I needed. What’s the point of having a store if you don’t have experienced or retired trades people working in it.

Abhi

Nice place to purchase furniture. Sometimes good deals are available. But hard to find some one to enquire about any products.

Peter Lord

Staff isnt very knowledgeable and engaging, we didn't trust the staff to load our wood for our addition, the majority of there wood was twisted, and we were glad we didnt have to take any hockey sticks. We had the siding delivered the wrong material on two different occasions was delivered. We were told originally at bayers lake they did not have our siding color and that we would have to call sackville to order it.. we couldn't order it over the phone which was stupid?? so we drove 45 minutes to stand at the project desk for 2 hours submitting this order. Not worth the hassle dealing with this organization super unorganized the left hand has no idea what the right hand is doing.. for larger projects I would avoid kent at all means try using direct suppliers. Wouldn't return

Gerald Burgoyne

Staff didn't know what I was looking for. They said try other department..

Curtis Clarke

Not a bad spot to shop in CBS, but the lineups on the weekends are kinda long and they should have more than one cash open. Other than that, friendly staff!

费伊恩Mr. Yien Fay

Very good customer service

Michele McGroty

The staff were brilliant with their professional service and friendly attitude!

Jim Conrod

Friendly but low on essential supplies.....everything I reached for was soldout and I settled for less.....I willhave to acquire elsewhere

Francois Segard

This is a great store, good service of personnel. I was disappointed to find higher pricing and cheaper products at that store compare to a closer competitor.

Ray McLennan

It's Kent's can't ask for much more

Maureen Beauchamp

Ann in home decor was super helpful!

Tina Falconer

I didn't go in but had a great nap in the parking lot while the partner shopped

T Mos

Don't bother with curbside. Its a total waste of a week. Whoever was on the phone is rude, doesn't want to check the order number, interrogating me about why I think it should be there instead, thus wasting everyone's time.

Jamie Halifax

Kents is a good hardware store.they usually have what you need. They have a huge parking lot so parking is never really an issue.the store itself is huge and if your in a hurry this can be daunting. I don't find their website is as good as say Canadian tires but it is slightly better then nothing. I don't think you can check online to see if the store has what you need in stock.. and to find that out you have to call..but they have good phone service.

Bon MacD

Great plants!

Hollie Howlett

Good spot to go for home building supplies and the like. Only downside is they don't carry much of the same tool brands that I'm used to with Home Depot. Select DeWalt power tools, but no Ridgid or Milwaukee.

Emily Macneill

Very friendly staff and always someone willing to help .

Robert Castonguay

Staff are fairly knowledgeable about item locations in store. Prices are the upper end of what you would expect.

Ruqaya R

great stuff!!

carl thomas

I like this place, great for building stuff

aaron norman

Great supply of materials and good service have to say better than rest of store

Bob Power

Has just about anything you need for your building projects. Helpful staff.

Chris G

Nice stuff at good prices.

Roy Thornhill

Very expensive home depot was half the cost

Curt Hendrix

I didn't get to talk to Kent, but one of his employees was helpful.

Susan McCurdy

Always the healthiest plants to buy, every year!

Andrew Mcmanaman

Support local...

Wes Surrett

Brad in flooring dept was super helpful!

Shaaron

So disappointed. I'm a senior who needs to use one of their scooters to get around the store. I waited a long time to ask a question and when I did, the fellah was very short with me. A few minutes ago, I discovered that the tool I bought is no good for the task so I called the store to see if there was a service where someone could cut my plastic deck tiles with a table saw and I would pay for it. Nope. Didn't buy them there, so nope. I'm going to return the tool I bought and NEVER go back to Kent again, especially because staff almost ALWAYS ignores me and now they're doing this to me! No thanks! Home Depot - here I come!

Steve Taylor

Great Kent location, great people. Great selection. They always have what I need.

Kaitlynn Robinson

Garden center was fantastic and the staff were friendly and knowledgeable. She repotted my plant for me and gave me some great tips!

Chris Rodgers

Staff seems very helpful and knowledgeable

Jordan Parker

friendly service and staff!

JOYCE FIANDER

Very friendly and helpful staff

Andrew Elgie

Great supply of tropic plants and succulents, very knowledgeable staff in the greenhouse as well!

Charlie Hubley

It is a store..... not too many people seem to like their jobs and the customer service needs a lot of work. Just love searching for carts. That is the most annoying thing about the place.... searching for lumber carts

Shauna Marshall

Great store! So much to see and they often have good sales. My little guy loves the car cart!

Katherine Walsh

Great help from the plumbing parts staff - thanks.

Jeremy Snook

Cashier was very nice

Monica Stoilov

Customer service is awesome.

Tony Reid

Helpful staff always takes care of me. Ask for Duane at the project desk!

Mindy Haight

Always good prices

Ryan Dawe

Isabel (possibly spelled Isabelle?) helped me out so much yesterday. She honestly went above and beyond in procuring the things I needed to fix my situation, I would’ve been totally lost and stranded without her. I’m so grateful she was there, such a professional and such a kind person, thank you for all your help.

Tracy Cawley

Great store always find what I am looking for.

Dan Brennan

My go to hardware store. Usually has everything I need.

Jeff Cluett

Clean, tidy and generally well stocked.

Mary Dennis

Ron approached us immediately and helped us out greatly with picking out the flooring best suitable for us. He has a lot of knowledge about the products he shown us. Thank you Ron

Justa Guy

We were in and out of there very quickly and the overall experience was very normal.

Heidi Zinck

Dog friendly staff

D David Li

Great

Chris Zulinov

Usually slightly more expensive than home depot. Catch a sale and its definitely worth it.

Leon Cordeau

This store is huge and has it all. Staff in the yard didn't mind helping to get some 1 inch well line, required a forklift to move many products.

Andrew Townsend

My go to store for my general contracting needs

Dwaine Hill

Always nice displays. Great customer service

Peter James

Perfect store for a to z building supplies

Dave Sewell

Very helpful project desk but some project details were missed resulting in several return trips. Good price for delivery and very quick.

Acadia Summons

This is a great location.

Michelle Barnes

I love kents..

Carrie Fullerton

Everyone there was very helpful.

David Barnes

They had what I wanted. I like that the online inventory matches the shelf in store

Krystal Coombes

Staff were helpful, knowledgeable and friendly. I found everything I was looking for, and more!!

Jamie

Poor selection 25% more than Home Depot

Xin Sun

(Translated) Very rich in things (Original) 东西很丰富

Nelson Nicholson

Really helpful, the do have the last straight 6x6 posts on the island.

Tyrone Wheeler

Great supply of building materials.

Vanessa Loveless

Conception Bay South. Poor customer service at the front counter. The young girl checked me in and when I asked her some questions she gave me a half answer and turned away to the person behind her and started to ignore me. My husband doesn't even go there anymore because of the lack of customer service.

Kevin Pope

Just about everything you’d need to make or build something and great selection of plants too.

David K (nsguy)

We were in and out of there with our purchase and back on the job site. Very efficient and more importantly, it was a normal experience.

Fadil Elsheik

I bought Perfect Aire (PA) dehumidifier model 1PFD50 from Kent, I have a worse experience with the dehumidifier. the unit stopped working, the ice was building up on the coil in the back of the unit, I defrosted it and started again, the same thing happened. I bought the unit and paid $343.99 Canadian currency including taxes. I took the unit back to Kent, customer services at Kent told me I have to call PA customer services. I called the PA customer services, the representative asked me several questions to trouble shoot the problem, she spent with me half an hour on the phone and finally told me the unit is out of refrigerant gas and needed to be replaced, it was not worth fixing. I bought the unit 15 months ago, the customer representative, said it was out of the warrant. it’s only a month extra out of warranty, the Perfect Aire customer service would not agree to replace it. This is the last time; I'm buying any products made by Perfect Aire.

Glenn Gay

Fast, easy, and found what I needed with the help of a very friendly staff member

Sherry Dickson

Wow it's big and has everything!

Richard Randell

Always has what im looking for. Quick servive

Katie Enman

The Kent experience would be so much better with a website that actually works properly and doesn't appear to have been built on Wordpress.

Ron MacLeod

Great store and staff. However they recently changed the parking to UK style. Yup we drive on the right side but now you think your in Britain. Very dangerous. Avoid going there unless essential now after years. Too risky!

Grace Morris

Always have what I want

orville “O2J” jean jacques

Really good prices and courteous staff

Donna Bishop

One of favorite building supply stores to go too in the Sydney, NS area

Anita Smith

Always great service

Jordan Boutilier

Kent building supplies... Rip off. Bought this product labelled at 5.99. Charged 15.99 for it. When I went back to get it fixed they said nope that's tagged wrong. I said well there's a whole box of it tagged at 5.99. She said well that's …

STAN LEY

Although it's a smaller location you may find alot of products will not be picked over.. Often times at the other location picking lumber is a task at best the cbs location its never a chore.. This visit I was looking for cedar shakes and the other 3 locations either never had it, couldn't find it or the shakes weren't worth making splits to burn.. Cbs location had them on hand when I arrived.. Great help and the product was in excellent condition.. Pleasure shopping..

Cody Gosse (cgosse08)

Not enough spray paint

Imran Channa

Good place to shop home stuff.

Jason Vaters

Knowledge staff and best selection in the city.

jude Algabl

(Translated) I really loved it (Original) احببته حقآ

Rodney Ramsey (Twistedgamerz)

Amazing services, very helpful and great prices

Betty Gulliver

Not the biggest location but you can find most things you need. The staff at this location is mostly friendly and helpful. Location is usually clean and organized which makes for a better shopping experience.

Elias Safatli

Great service.

John Corkum

Great place to buy gas

Unique Lawn Garden Statues

great store nice staff

Edwin Power

I'm lucky this store is even here I was told,,I'M lucky?? Kevin was his name,,tall and glasses. My company don't care,, we will go elsewhere, we are only a multi million dollar company.

Ron Abarbanel

Kent's is my #1 go to store for anything construction related. Widest selection and helpful staff. My one complaint is the quality of their lumber - could be way better.

kripal jhala

Yesterday I went to purchase 30ft ladder and I told that am getting discount online can yu match it so one senior gentle man agreed and Thomas burnett and fenner zyler were also very co operative I very pleased with customer satisfaction I recommend to purchase from kent Thank you Pal

Julia Corcoran

It may be a smaller Kent, it has all the things that you need for your DIY projects, and the staff are friendly and helpful!

Tracey Lynn

Found what I was looking for here when other hardware stores didn't keep the item in stock!!

Micah Peters

Good service, good variety of lumber and tools. Tool guy even recommended sale area to save money for drill bits, and what was best.

Jason Dawe (JD)

When there is a labor day sale, go to this one. Hardly crowded and one of the best views in the town.

J D

Pretty cool place very friendly staff

Phyllis Roy

I was looking for a part to repair a lamp - Jeff found me 2 alternatives, and told me that I could return them if they did not help. These items were about $5.00 each, and |Jeff treated me like I was spending 100 times that! Also, I saw counter stools, curtains, other decor items - Who knew!

Peter Perry

Great customer service.

christopher cann

Friendly service and good deals

Tracy L

Excellent customer service ..usually has everything I want in stock

Our Whimsical Life

Always great customer service and knowledgeable staff

Ellen Marie MacLean-Bowser

The need more qualified staff at the front desk. I had a simple request and I was there for well over an hour and they still did not get it right. I had to call the manager the following day and he was on the ball and made things right.

Mae Fredericks

Always a pleasure to do business with ...A Canadian company. Please shop there . So good to help people.

Robert Forsey

Great spot and good staff

J. Ross Mayhew

A BIG (almost too big, lol) store filled with a huge variety of building supply products for both consumers and contractors. Excellent contractor service, according to a friend who goes there a lot, but sometimes the customer service seems a bit disappointing. WONDERFUL selection of lumber. Store is well-organized and clean.

Natalia Blestanova

(Translated) A store where you can buy everything you need. (Original) Магазин, где можно купить все, что нужно.

Angélie McCarron

Great price on an outdoor Bistro set.

Genadi Saltikov

It would be nice if we could get emailed receipts like Home Depot, it is why I prefer to buy stuff there so I could return even if I lost the physical copy.

Kevin Dunbar

Great hardware store that should have all your needs. Lots of staff to assist you.

Bill Mosher

Great

I Duncan

Always staff available to help

Paul Garrison

Great customers service

Brian Lager (Sandylns)

Friendly and helpful place. Great selection of clear pine at a reasonable price. Garden Center is open with a good selection of plants. Kent have some excellent shrubs including white weigelia.

Anne Young

Always difficult to check out wood.

Mark Swider

Helpful staff that are knowledgeable about your needs. Excellent service and support.

Dave Farrell

I spend over 200k every year with. Kent's. Now I am giving all my business to Homedepot as they don't charge for Paper bags. I am annoyed that they look after the contracts of this way by charging for paper bags. free bags are supplied by Home depot. NSLC and lots of other business. Ken's should be ashamed they have lost my business. .......

John Gibson

The staff are helpful when asked

Mike Perry

Woods expensive these days

Lovepreet Singh

huge variety of products and nice customer service

Asma Moazzam

Variety.

Benjamin Wilkes

Newly renovated. Lots of selection!

Colleen Guy

Great place that always has what im looking for!

Tim Ferguson

Usually has everything you need in stock. Prices are average. Staff are generally helpful, however I do find from time to time that I get staff that have no idea what they are talking about. Pretty much a given for any store anywhere though... Air Miles available.

luc Brisson

Best service in Atlsntic canada

Rudolf Tusek

Disappointed ????

Samuel Rad

Harrison was the most helpful, genuine and professional. He works at the garden center and is an amazing guy with upmost customer care for his customers. I had a fantastic experience at Kent because of him. Thank you

Kenny Pothier

Went out of their way to make sure we got everything we wanted and on a Sunday.

Pam Smith

Always find the staff friendly and helpful

Aminul Islam

Great sales people to help out at this store. Love the service.

Alex Neporozhny

Place has different choices of products which easily can compete with HomeDepo. Will visit this place again

Patricia Brunet-Young

I bought a small plant.

rob fraser

Staff was eager to give a hand very satisfying

David Foster

A standard Kent, not too much to say except that it has great selection and lots of it. Perhaps I've just been unlucky, but I have found that the staff here are less experienced than other locations, and therefore it can be hard to get expert-level advice for your projects. Perhaps that has just been bad luck though.

Kevin Bryden

Good deal on potting soil

ruth macdonald

Awesome customer service getting kitchen tiles!

Chris Kinsella

Standard building supplies store. A variety of products. Prices are mid range with other stores. Staff is good.

Erin Dauphinee

I know we are experiencing a pandemic and stores/companies are being overworked and understaffed and things like longer wait times are to be expected BUT, isn't the point of curbside pick-up to pick your pre-ordered/prepaid items curbside to help reduce contact!? My husband went to pick up an order today, he called to say he was there, no one answered. After 20 minutes of waiting/calling an employee came out to his vehicle and asked if he was there to pick up an order. They came back within a few minutes and directed my husband to the lumberyard. When he got there he gave them what they needed to find the order and was told by an employee that "it's over there, you'll have to load it yourself." Okay, no problem. Husband went where he was shown and nothing was together. He had to shop the yard himself. When he asked another employee for help locating an item, the employee simply stated "I don't know." With no offer to help him find it or locate someone that may know where the item was. My husband found another employee that did help him find items but he gave my husband an incorrect item, even after my husband told the employee that it wasn't the product he needed. The employee also told my husband to ingnore the shelving labels (that indicated it was the wrong item) and price stickers as most are incorrect. He now has to return these items at a later date because by this point he was pretty frustrated. We will not be using this service again and are unlikely to shop at Kent in future.

martini 997

This review is solely for the garden crew working today. Super helpful and above all they came to me not vice versa. 5/5

Natasha Wood (nat)

Great place! Got all my soil there this year.

Charles Bungay

Went there to pick up cleaner for my deck

Michael Coley

It had everything I need for my task.

David S

Friendly staff. Huge selection. You can collect Air Miles.

Kenny C

This review is based on my experience with the floor manager by the name of Dean. I submitted an application for employment to him directly. As soon as he noticed that I admitted to having a criminal record without pardon, he immediately dismissed it. He behaved like a drill sergeant, was extremely judgmental and had zero social skills. I will never step foot inside that store for the rest of my days.

Jennifer Tulk

Good service

Kallus Maximus

Lots of selection.Great greenhouses.Noticeably upmarked but good deals should you look around.Great go to for renovation.

Briana Fletcher

Not a bad experience but not much selection for plants, both tropicals and seasonal. Maybe I just missed a restock day but the selection certainly isn't what it used to be.

Michael Raafat

It nice place for getting stuff for your new home at the high level technical. But you will not find the low level technical items.

D Baker

Love that I'm allowed to bring my dog into Kent he's 16 years old and doesn't like to be left alone in the car .oh ya Kent has some great deals I got a 3 piece couch love seat and recliner for a great price

Steph Mulley

Paid for $500.00 in materials and arranged to have them delivered 2 days later. They specified a delivery time frame(between 12-4) and stated that they would call me prior to delivery. By 15:00 on the expected delivery day I had not …

Oval Al

Had what I needed and pointed it out to me! Save me time!

Vito Forgione

Good service

Paul Creaser

Great place to get what you need. And what you want. And the tools to make it happen. And the stuff to clean up after the fun. Just GO already.

Dale

Good products and service

Neil Matheson

Great store if you're building something!

ryan burris

Closed during regular hours unbelievable

Sosep Hatfield

It's a local hardware/construction material store with a big chain feel. Staff are great to deal at the project desk and the prices and services are very competitive. Huge selection in store and a critical contributor to local community development.

christine m gray

great helpfull staff

Don

Very helpful and knowledgeable staff. Competitive prices. Great selection.

Pat Noade

Great service from Duane Bonnair at the project desk today at Kent Bayers Lake (who found 3 Kool-Ray Rail kits on-line) that I needed to finish my deck project & to a young lad named Jordan at the project desk at Kent Dartmouth Crossing who located the kits I needed and put them aside for me to pick up. Thankyou to both employees! ????

RNPCP2020

Has everything you need and more. Better than home Depot. Same idea..over priced but they do have more selection. I go in and just walk around and check out prices and compare them to online before I purchase. Friendly staff.

T J H

thanks for the exceptional customer service Patrick today

Ronaghan's

Always have qhT you need for DIY

Richard Reid

One of the best places I've had the pleasure of shopping huge inventory lots of friendly staff. Little things matter like there displays working fireplaces detailed countertops displays so u can see how it's going to look. Oh and don't forget to get a free bag of popcorn at the door. Yum.

Rick Collins

Well stocked and helpful people

Dave B

I worked in the area for a year doing windows and doors. In that year I spent thousands on materials and tools with Central. Best experience ever, and I've been all over Canada.

Dan MacInnis

Great service

Mark Dull

I have never written a review but I thought it was time I write one. I am so impressed I even wrote on Facebook:):) We needed a quote for a kitchen. I went to 5 different kitchen stores, incl. the one our builder wanted us to go to.I received quotes for the same kitchen, solid wood, plywood drawers and side etc.I also wanted to sit down and TALK about it. I ended up with Daryl from Kent in Halifax. He sat me down for as long as it took and together we created, on the computer , the kitchen we liked.We had lots of fun doing it (NO STRESS). When all was said and done he was even $3000.00 cheaper then all the others. Of course when we needed ANOTHER kitchen for a small apartment, we went to him. He was able to give us a top of the line kitchen from beautiful cabinets that happen to be on the floor for an amazingly good price. Thank you Daryl for your humor and care. Take care and kind regards. This was written by my wife Jennifer. Jennifer ten Wolde-Dull and Mark Dull

Chad L

Service is consistently slow.

Samantha Hawke

Staff at the paint counter very helpful. Actually all staff were extremely polite and eager to offer help. Prices however were not comparable for the most part

Natalie Comeau

The best customer service I’ve received in years. Jamie in the windows department guided me through insulating for winter and was so helpful. I know if I need any other advice, I’ll be going straight to him!

Jessica Baker

Got my first tiny little plant for my apartment. If I can keep it alive, maybe I'll get a cat lol

Ken Pineau

Great Superstore. The lumber yard and drive through warehouse is awesome.

Heather Patton

So disappointed to be writing the following very negative review! We've shopped at this location for many years & experienced wonderful service, however, today was the absolutely the worst customer service EVER. We were purchasing two larger items, so I went to Customer Service to ask for a large wagon cart. A young lady said she would contact someone to bring one TO OUR LOCATION. We waited approximately 10 mins, finally I returned to service area again..asked second lady for cart...same thing NO cart. I returned to entry door to ask another young person for said cart, he told me I'd find a wagon around the store. I asked him where I could find them but he didn't know where that would be. Finally, returned to my husband (who was waiting beside items), he then approached two employees who were having a personal conversation. When I told them of my frustration re inability to acquire something to move the items one replied that everyone was very busy in the store......it was very obvious these two individuals were 'too busy' with their own conversation to be helpful. At that point we could see three men at a service desk in building supply area...again engaged in private chat. A young employee (Thomas) appeared, ask if he could be of assistance. We explained our frustration ...he left immediately, came back shortly thereafter with a cart..... he then loaded the items for us. It took 'six' people before we were able to make the purchase!!! When I returned to "Customer Service' to ask for Customer Survey, young lady ( # 2) told me there were now 4 wagons at door area.......but she didn't know where to locate me. I had previously advised where I'd be waiting...so I could let my husband know a wagon was on the way. All this ranting re pathetic employee service on a summer Sunday afternoon... with only few folks shopping in the store & evidently lots of time for personal chat. Really now...each of these individuals (with the exception of dear Thomas) have no problem collecting their cheques on pay day!!!!

Robyn Merrithew

Don't order online. No one will respond to my calls or emails, my credit card has been charged but I have no faith that I will actually get my order as it was supposed to be locally delivered within 24 hours and has now been 8 days and counting. Customer service voice mailbox is full. Emails to 3 different customer service inboxes going unanswered. Terrible experience, will not order from here again.

Brandi C

Excellent customer service

Trevor Johnson

Lots of stock. Employee s pretty helpful.

Cheryl Stewart

Great place to buy plants etc.

Buffy Silver

Nice store, always cool stuff to look at.

Brenda Wilson

4 cashier's and only one was willing to ring us in. The rest completely ignored us.

Greg Hartlen

WORST building supply store going. I spent over 100,000$ at this store and they repeatedly screw up the orders, or delivery and delivery times. And most of the staff have no idea what they are doing. Really need to work on the customer service aspect as it is horrible. Lastly, If you're a serious builder, don't waste your time or money.

Helena Kaizer

Great garden centre!

Brody Blane

Winter dark, 7pm. The parking lot is far too dim. Compared to Dartmouth Crossing location. Felt unsafe. Indoor staff very helpful with needs.

Laura T

I bought some raised gardens last year. The wood ones that they normally keep outside. Bought 4 of them and 2 of the bottoms fell out within days. Very poorly made, waste of money. Won't buy again.

Elisabeth “and” Steve

Great selection. Local store. Reasonably helpful/ knowledgeable staff.

Maurice Johnson

Everything I wanted was in stock. The gentleman at the project desk was very helpfull

Allister MacAulay

Great service and they discounted the price for the paint we had mixed because we asked for the paint that was on. So an honest mistake was fixed by the cashier

joanne redmond

Good experience. Alot of staff that will help you.

Walter Rudderham

Nice staff and they had more stuff there than i should have been looking at. Go in for one thing want everything.

Tricia Higgins

Perfect

Phyllis Currie

Service was friendly and products well stocked.

Wendy Hamilton

Friendly and so so helpful unlike Home Depot with their I'm doing you a favour attitude!

Bob Richards

Pleasant, helpful staff.

Janice Ptak

Tina was very helpful! Creatively solved my caulking issue!

Eric Scanlan

I was just turned down at the checkout after gathering all my products up from all over the New Glasgow store because my client was going to give her credit card info to the cashier over the phone. Apparently th!ey will not accept this …

Robert Brownell

Great Atlantic Canadian Company!!

Valerie Bates

There's always someone near by to assist you,and they don't mind asking if they can help you.

Brian Henneberry

Excellent sevice friendly staff great products

Jennifer Barbour

Helpful staff!

Dawn Albert

Andy waited on us outside. He loaded Mulch in our truck. He was very helpful and friendly! Great employee!!!

Alan Thygesen

Fine

J.B. Robertson

I always like shopping at Kent. Delivery policies seem much better than the other guys. Staff always are helpful for me.

Roger Mercer

They got everything I need people are friendly lots of parking close to other places

Craiglan Gushmore

Good selection of all building supplies.

Jacob Wiseman

Waited over 25 minutes after having to call 2 times to pick up an order. When the order was brought out it was the wrong items from the online confirmation.

Wandering Minstrel

Best store in CBS.

Mary Strang

Very good, friendly staff who were more than helpful.

J. G.

First rate home improvement store in Halifax. I have always enjoyed dealing with this place. Store was very neat and tidy. Sanitizer was readily available. Lots of selection for any type of project you may be shopping for. Staff is knowledgeable and friendly. The prices are decent. They have a lumber yard with quick service. I highly recommend stopping in.

K

Best Kent around, in my opinion: large with incredible selections, good pricing and very helpful and knowledgeable staff. The only thing I wished they carried was appliances so we shopped for that at the Home Depot close by, which was also fantastic. We bought all our lighting fixtures here and more. Everyone was so cooperative and truly helpful. Their project desk is so helpful in guiding us so this is easily a one-stop shop location. Other Kent stores are good too, but this one is the best.

Marina Lafferty

Lots staff knowledgeable so friendly lots product

Linda Morrison

Very friendly and helpful staff

Matthew Rideout

As far as a building supply store goes this one has it all. They stock everything you could need to build a home or a garden shed. They also have so e great tools for the do it your selfer or for the weekend woodworker. Their prices are great compared to their local competition, and if they don't have a particular item they will get it for you. The only thing keeping this from being a 5 star review is the staff members. I am greeted every time, as I enter the store and the cashiers are very friendly. However I have had some staff walk away when I approach them and have others say "well you know more than me about this." And walk away without even thinking of asking another co-worker. Overall a great store but some if the staff needs additional customer service training.

C.L.M

It's a large store, they also have a great selection. There's something for everyone! Men and Women. Also I personally would like to thank the helpful staff. ????

James Cooper

For the most part ofbthebitens here I had to bring back.

Cory Miller

Great service.

Michaela Reid

When I got to the door the guard said to follow the arrows and please follow the social distance rule. When I got the the isle there were two people having a social chat going the wrong way. I went down the next isle figuring that when I …

Felicia Fleming

Good coustmer service

Rod Saifi

Employees very Friendly, prices are similar to other stores, you can find all ur building needs here

Morley Ward

Good selection.

Heidi Dawe

Friendly, knowledgeable and helpful staff!

Derek O'Driscoll

Great selection and very friendly staff.

Sammy Gordon

Good work. I'm happy you are now Kent. You're just a little bit better than you were before.

BohoBabe

So many helpful employees!

Wil Sevigny

Friendly knowledgeable staff and lots of stock.

Robb Manuel

The staff member in the cabinets section was polite, informed and helpful. When she found a product on the floor that met my needs better than the item I thought I had to make do with, she tracked me down in the cash out lineup to tell me about it and I got what I wanted for $100 less. Super Service

Paul Rumsey

Store seems small compared to the other kents

Scott Miller

Kent's Bayers Lake is the best building supply store for having what you are looking for in inventory. Always pays to shop around but this stir is most reliable.

Sean Deveaux

Great staff!

adioable

Pleasant experience. Knowledgeable staff.

Jeannie McKinnon

Very helpful and got a couple of good deals :)

Ken 'MacDawg'

Regularly shop there knowing they have what I'm looking for. Recently had a plumbing problem that required some adaptation in fittings. The staff were very helpful and put the parts I needed in my hands in seconds. They know their stuff and their inventory well. Thanks

Jeremy W

Really great workers who are always looking to help whenever they can. Huge place with lots of good prices. Highly recommended against all the other big places in Sydney.

Matthew McLeod

Great service with knowledgeable staff. Affordable pricing and good inventory selection.

chris craig

Good selection of out door furniture.

Rhonda Rafuse

Hard to find a staff member to help me and when I did find not 1 but 3 all gathered in an aisle with a sign"1 person per row". None of them were eager to help me.