Reviews of Bailey Nelson Optometrist - Richmond Centre (Optics Shop)

Xuan Luo

Great shopping expereince in Bailey Nelson, Richmond Center. Turbo is really patient and helpful. He introduced the differences of glasses in details and answered all my questions patiently. Thank you very much, Turbo! Definitely I will choose Bailey Nelson again next time.

sukhman sandhu

I got two pair of glasses from them. these are amazing. love them. great design and really good price

Haley Gregorchuk

Had a wonderful experience! All the staff were so nice and welcoming, will continue to go back :)

casey dubyk

After having a terrible experience with a snooty sales associate at Iris, I walked into Bailey Nelson & was blow away by the team working today. Dr. Lo was amazing as well, very personable & friendly. I would recommend shopping here over any other eye place in Richmond Centre. Reasonably priced as well & didn’t feel pressured to buy at all.

Aine Mc Donnell

Awesome experience, was very well looked after by Alex and Yvette who helped us find the right glasses and made sure each pair was sterilized after. Thank you ladies we will return!

Kenneth Deseo

Friendly staff and good experience

Darren Yang

very good

Lolojo Jojolo

Great customer service!!! They explained everything well and clearly. Prices are fair. Professional and friendly. David is the one helping me today. It was my first time visit to Bailey Nelson. I told him the leg of my glasses broke off this morning so I need a new pair of glasses urgently otherwise I couldn’t drive and I have a huge conference to go. David helped me with booking an eye exam ASAP; explained my insurance coverage clearly; gave me a quick quote, and being super helpful and patient! Although it takes 7-10days to make a new pair, but he managed to fix my old glasses so that it can still hold for little while until the new set comes in. Life saver!! All in all, fantastic shopping experience!!! Thank you David!!!!!

Grace Brewster

Plenty of selections for modern and fashionable glasses. You won’t be disappointed! Modern equipment for checking the eyes, so it makes the eye exam very comfortable. Eye doctor was nice and so with the staff.

Jerry Lou Hallares

It's my first time having my eyes checked and purchasing eyeglasses. Everyone was very helpful and very friendly. I will recommend you to all my friends and family.

Raazeay Devjiani

literally love my new glasses and love everyone who worked there and helped me out.

Ursula Arusei

Such an amazing team of professionals I found there,quick and excellent services. Very friendly staff ;and worth the time .. Keep up the good work!

Silvia Sasaki

Went to the Richmond Bailey Nelson store and was amazed by the friendly staff. Everyone's really helpful. Also super patient for those who need a longer moment to decide on which pair to get. No pressure at all and they assured me to take my time. As for the glasses, surprisingly lightweight! Never thought I could find stylish glasses that feel so comfortable to wear. Highly recommend!

Zachary Proulx

Great experience buying my first set of glasses here. The staff was friendly, helpful, and knowledgable. They made the experience easy from start to finish. The price was right, the quality is high, and the variety was more than enough. I would recommend the brand and this location to others.

Helen Nguyen

Everyone who was working while I was in were very nice (((:

Paul Opeda

I had a great experience, throughout the entire purchasing process of my new glasses from Bailey Nelson at CF Richmond Centre. From my initial visit to finally receiving my glasses, the sales representatives and eye doctor were all very friendly, efficient, and professional. If I had to recommend a store to buy glasses, Bailey Nelson would be first for their fashionable selection of frames and exceptional customer service. Thank you!

Amrit Sangar

Staff was very friendly and made it an amazing experience! Also to Dr. Aneil Sandhu, thank you ???? Your help was a huge thing for me. Appreciate you ????

Neil Magadzia

Great & friendly staff!

D M

Very friendly and professional staff and doctor! Had my eye exam done here, love it

Joel Rogers

Great location. All staff were awesome and very patient as I selected the right frames. Super accommodating and even includes a lifetime frame adjustment.

Nuri Chan

Came in for an eye exam and the staff were incredibly helpful and friendly! They helped me schedule one within the same day and when I went back later, I could tell I was being greeted with smiles even while they had their masks on. The eye exam went smoothly and the doctor was incredibly knowledgeable and made me feel comfortable, safe, and relaxed— especially during this this weird time with the pandemic. I’ll definitely be back to get glasses the next time I’m at Richmond Centre!

Jancis Bautista

Wow! This place is great :) been meaning to get new glasses but I've always been so upset at overpriced places with a lack of choices and I'm so glad I found this place. Chloe helped me out so much, thank you, Chloe- that girl needs a raise or something. She was so kind and patient and knowledgeable about everything I needed to hear. I take forever to choose but in the end I was able to narrow it down. Really happy with my choice. The price was fairly reasonable and it only took several days before my new specs came. I will definitely get an eye doctor's appointment here next time and keep getting glasses from them :D

Phil Letts

Really fast service, the staff was great at helping me narrow down frame choices and handling my insurance issues.

Kim Seifert

Very happy with my experience at Bailey Nelson Richmond Centre! Staff was friendly and very Helpful!

Yoncer Y

First place to go for my next new glasses. Jowett was the guy who helped me out with my frame, 100% satisfied with the service and I’m happy with the light weight and style of it. They are professional and friendly. After wearing them for 3 hours now and I can barely feel the weight. If you ever need to select a pad for your glasses, always ask them and definitely pick the silicon one, you won’t regret.

Mathieu Depré

Great service! The optometrist made me feel comfortable and is very friendly.

Jillian Laird

Staff were so friendly and helpful! Aneil was awesome, so thorough and explained everything so well! Highly recommend.

Jade Clarke

Excellent customer service. Great prices for good quality products. Thanks for everything, I love my new glasses!

Bain LDL

They have a very qualified and attentive staff, Thanks for your help, I will definitely visit you again.

Derick Tsang

Great sunglasses for the price! Bought the Theodore from them. Really loved the style.

Ocean skog

Amazing staff, all very friendly and professional the optometrist I saw was amazing aswell and the interior design of the establishment was very swanky! Everything was great I'm not from the area so as it was my first eye exam in many years they couldn't have made the experience easier and more enjoyable, thank you Bailey Nelson Staff!

Josué Granados

Love them, love the style, over all great fit

Rosa Fazio

Great selection of frames. Great prices. I got two pairs of progressive glasses for less than the price of one elsewhere. Great service. I had complete confidence in their skill level to fit me well with progressives, which can be very finicky to get used to and take one to two weeks to adjust. Within a day my eyes were happy. I have ordered glasses from many places over 40 years and can say Bailey Nelson was a great experience.

Sarj Gill

Bailey Nelson in Richmond Mall. I had great experience with them from start to finish. I had my eyes exam with Dr.Sandhu. He’s very knowledgeable. The staff was very helpful with picking out the type of frames. They told me my lens will be ready in 7 to 10 working days. They showed up early. I’m happy with my glass they are my first set ever. Thank you Bailey Nelson ????????

Zack Zhou

My Sales name is Jowette, he is super patient and friendly guy. He gave me a lot of guides on picking a stylish and comfortable glasses. I am very happy with the glasses I bought.

Paul Aries Nuza

Friendly & Professional.

Jillian Lee

Whenever I shop at Bailey Nelson the customer service is always top notch! Super friendly and helpful staff, they are always lovely. The glasses are great, I get compliments on the styles all the time and fantastic quality. This the second time I have gotten glasses and first time was at the Gastown location. Customer service and quality is consistent at each location. I will definitely be back for my third round of glasses! Thanks so much Bailey Nelson, keep up the great work! ❤

Stella Mariz Doromal

Staff were attentive and very helpful

Mackenzie Bransford

Went for an eye exam and haven't had visited this location before. The optometrist Aneil Sandhu was kind and professional, and their COVID procedures were very well done. Extremely happy with my visit and all the staff were extremely helpful and friendly.

Sadie Au

I had a great experience at the Richmond Bailey Nelson store! Their selection of frames are trendy but without a steep price tag. Alex, the manager, was very friendly and eager to help, and was knowledgeable about all the frame styles, lens options and other accessories. I didn't feel any pressure to make a purchase right away and she gave me lots of time to try on frames and see what I liked. They also do direct billing for insurance which is convenient. Overall my shopping experience was very positive and enjoyable; I would definitely recommend Bailey Nelson to my friends and family!

Robert Howells

Very knowledgeable and efficient. It took less than 10 minutes to try and buy my glasses. I recommend shopping here!!!

Shyann Ngo

Place was so nice and friendly my cousin reccomended me here and honestly loved every staff here

jinyl ayen

got the Thomas frames in Biscotti at the Richmond Centre store, and the staff were extremely friendly and helpful (thank you to justin, chloe, and jowett) the glasses themselves are also really high quality and comfortable, i will be buying from Bailey Nelson again :D

Catherine McDonald

Great Service, my glass prescription is perfect! I went all out and got progressives with transition lenses and am very happy with the results!

Martin Kwok

Good services and overall a very good experience! My new glasses fit well and comfortably.

Shudan Liu

very friendly, knowledgeable and helpful staff. I love my new glasses :)

Lindsay Byres

Super friendly and personable staff! Really helpful and accommodating when trying on frames & efficient ordering. Would recommend :)

Karen C

I love, love, love the service here. Super friendly and professional staff. Frames are unique and you'll for sure find a frame that matches your personality and style.

Cherry DJM

SUPER PERSONABLE & PROFESSIONAL !!! - This is my first time getting glasses, didn’t know what to expect in regards to style, fit, function & cost. Every sales associate I spoke to here made everything so easy & hassle free. And the value & quality of my glasses is amazing! I’ll always come here for my eyewear needs :) THANKS AGAIN !

Roselle Joyce Jurado

Optometrist and the staff are really great. Satisfied with their products and services at high levels. Highly recommended.

Ying Xin Chen

Appointments are really easy , the lady was super friendly, they sanitizes everything u put on , fair prices, and awesome service . Totally recommend this place!! You can get clip on sunglasses on certain styles too , and everything was tax included. It takes 5-7 business days to ship which is really reasonable time i think.

Milica Vukovic

The were great and did an amazing job. They said it would probably take up to a week or two to get my glasses but I got them even earlier. 10/10 highly recommended.

Cat Sy

The Bailey Nelson in Richmond Centre is the best! No other eyeglasses place treats you this good. I had no pressure on me when choosing my glasses, and even got awesome recommendations from the staff here. The Doctor here is amazing. Dr. Aneil Sandhu is super friendly, and actually listens to your concerns. He is the best and you won’t regret coming here. I feel like a lot of customer service based areas should follow after the customer service set in this store. I would give 10/5 stars if I could!

Kim Davies

Love the glasses they are awesome I see so good with them on

Ken Ma

Got several pairs of glasses here and I'll be coming back for more in the future. Staff here is extremely friendly and well trained. I've never once felt pressure of being upsold. Staff don't hover over you, you just come in, look at glasses/sunglasses and try stuff on, if you need assistance, you just signal them over.

Richard Engelhardt

The staff are competent and the product is adequate for my requirements.

Danny Olliver

Awesome dealing with everyone at the Bailey Nelson store in the Richmond centre. The staff technicians as well as the optometrist were awesome. I found great glasses and got awesome customer service!

Ceaux Chitty

What a great team of Staff! They are all very knowledgeable and friendly! It was an awesome experience, buying progressive prescription sunglasses. I felt so adult-y buying them. The staff made it fun for me and gave me feedback when I was trying to narrow down choices. They explained the whe process and all my options! When I picked my sunnies up a week later they were equally as friendly and helpful! Thank you so very much!

Anastasia Egorova

I went here to fix my glasses as with time they became a little bit dented. As always, the service as perfect. Overall, I always have a very nice and positive experience at any BN store. Highly recommend.

Carlos

Went to get some new glasses and tested many of them out. The staff employee that helped me pick them out's named Justin, he was very outgoing, nice, and professional; And of course the rest of the staff were also very nice. The whole trip was very quick and efficient and everything went nicely. Would definitely come back without a question. 10/10 for everything.

Kat Golik

I was starting to feel quite a bit of eye strain from working on the computer a lot and I thought it was time to visit an optometrist, I hadn't seen one since I was a kid so I was a little nervous. I looked online and found that this little stylish store in the mall had some glowing reviews, so I called and they were able to fit me in half an hour after I called. The staff were bright and friendly and up front with the costing and how to apply my benefits. I found the whole experience to be pleasant and I was really blown away by the friendly atmosphere. They have a wonderful selection of styles and options for glasses. I will be picking up my first pair of glasses ever in a week or two and because of the staff and the environment at this store it did not feel like a bad thing at all.

Angelika Lopez

They’re so accommodating and kind. It’s my first time going to BN but I felt like I’ve been with them for years. Best customer service ????

Faustina Chang

Chloe is so friendly and helpful in helping me pick out my glasses. Highly recommend!

Marielle Valmores

Overall, the staff were very accommodating and they really help you out in booking your appintment and choosing the frames. They also explain everything so qell to you.

Mike Fowlds

good experience

Eran Ashtar

Love the experience! Good people, great glasses and excellent price!

Pixie Riches

10/10 customer service. Very helpful and patient staff found me the perfect pair of prescription glasses and sunglasses and the prices are so good. Just picked them up and the quality of work is outstanding. Thank you!!!

Neil Leveridge

Great glasses, excellent service! We will always come back here.

Brittany Lee

I was helped by an associate named Chloe. She was kind, super patient, and knowledgeable about their products. I'm super happy with my frames! Thanks again, Chloe!

Varsha Nageshkar

The staff were all super friendly. We had just walked in and they booked us right in for an eye exam. The doctor was professional and friendly and great to talk to. He gave lots of tips on eye care. The sales staff were the best I have ever come across in any store. They gave me excellent choices to consider while picking up my frames and were really warm and welcoming. Everything was a delight! 10/10 for the whole experience.

Sarver Minwalla

Dr. Sandhu is professional, knowledgeable and client focused. Staff are friendly and have great customer service skills. Reasonable pricing on good eyewear.

Tina Yan

Really helpful and friendly people who work here! :) Patiently helped me and my mom pick out a pair of glasses.

Jamie E

This was my first experience with Bailey Nelson and I must say – it exceeded expectations on all fronts. Great selection of stylish and reasonably priced frames; as well as prompt, friendly, and professional service from store associate Justin. The eye exam itself went smoothly, and I am looking forward to getting my new glasses!

Elinor Hanschke

Great service and honest advice. I ended up buying 2 pairs of sunglasses cause the frames were so fun.

neera dhingra

Dr. Sandhu was professional, thorough and helpful in answering my questions during my eye exam. The eye exam was reasonably priced compared to other clinics in the area. Same day booking was very convenient. The 2 sales associates that helped me provided great service and made my experience quick and easy.

Amy Lo

Chloe the staff of Bailey Nelson in Richmond Centre is very friendly, cheerful, not pushy, polite, patient and providing good customer service with detail eyeglass knowledge. Communicated with timely follow-ups through email in the stressful pandemic made my visits in this store much faster and comfortable. Clean and bright optical store with reasonable prices and fashionable style frames is my highly recommended optical store. I have 2 pairs of glasses from Bailey Nelson for reading and distance Will come back next year and check with Chloe at Bailey Nelson in Richmond Centre if any changes of the lens if needed. Thank you.

Raul Gomez

Pretty helpful staff in good mood, boutique is well organized and clean, great variety and beautiful designs in glasses at a pretty reasonable price The Optometrist very aknowledgeable Giving good counseling in a very agreeable manner

Anita Liang

Great and friendly customer service! Definitely had a very good experience and was able to find a pair of glasses to my liking.

Maine Mai

Eye exam was quick and efficient. Staff are professional, would recommend!

Bernard

Dr. Lo saw me for an eye exam and she was very courteous, knowledgeable and efficient with our time. She did my prescription a little differently from the last one from another doctor which will cause less strain and be more comfortable overall. I’m excited to try the new prescription which is something I haven’t been able to say about this before! Thanks doc!!

Valerie H

Everyone who works at the Richmond store is absolutely amazing right from the optometrist to all their assistants. It had been a very long time since I had had my eyes tested and I had a million questions so we ran out of time in the appointment. Free of additional charge they set up another appointment to have my pupils dilated and checked (in the past I had had to see an ophthalmologist to have that done). The young lady was obviously certified to do more than optometrists had been able to do in the past, at least that's my interpretation. I ended up ordering two sets of glasses and when I got the text to pick them up I was excited to do so. Unfortunately I forgot that it was Sunday and they were closing at 6 so I didn't arrive until about three minutes before. I was apologizing profusely and hoping I could just do a pickup but the young man said that he had a bit of time before he was officially off the clock and insisted he do a proper fitting. In all I ended up ordering three pairs of glasses, two at the store, one for reading a pair for distance to keep in my car, and then I ordered another pair of sunglasses from them online which was very easy to do because my prescription for distance was already on file. They assured me they could do a fitting for those as well. Really really great service. Thank you so much!

Honor Walmsley

Excellent customer service in store. Very friendly and quick. I love my new glasses. Thanks!

asha sharma

Great experience! Love the doctor and the staff! Thanks!

Lea Angeles

Very impressive, their service was fast, I phoned the store and get in the following day for an appointment and got my glasses ahead of time. Due to Covid, they’ve followed the protocol to have a safe customer service, very knowledgeable to answer all my questions I needed for the glasses I need, chose my own style of frames from all their current styles of frames available in store and even helped me used my benefits with an option to have two glasses with very reasonable price which is given me interest to come back and gave me better vision. Thank you Bailey Nelson!

Gabriel Capinding

Went in for an Eye exam at Richmond Center Bailey Nelson, DR. Sandhu and the team gave me exceptional service. I highly recommend them if you want to undergo exemplary customer care this is the place to be.

Samantha Peng

Great staff! Would recommend.

Samantha Chan

So pleased with the customer service here! Jowett brought different styles for me to try on based on my preferences and was extremely helpful, friendly and patient. I didn't feel pressured at all to make a purchase. Will definitely come back!

HRK M

The staff approached me soon as I stepped into the store. No waiting time. Everything went to smoothly. From eye exam to purchase glasses. Great service. Good teamwork. They provided knowridge of product to me satisfactory.

Tracy Teng

I really like the design of the glasses in this shop and customer service is very nice .

Brian Lor

All the people there are friendly and awesome.

calvin sebastian

The eye exam for prescription glasses was extremely fast and the staffs really help you with their opinion to pick your frame base on your face shaped, eye brows and your skin tone. I must give 10/10 customer service experience when shopping there!!

Angeline Plaza

Had a very pleasant experience with Bailey Nelson at RC. Came in as a walk-in wanting to get contacts for the first time and they we’re able to accommodate me within 20 mins! Dr. Lo was pleasant and super knowledgeable during the eye exam and contact lens teaching and was able to answer all my questions and find the contacts best fit for my needs. Jow was also very helpful in making me feel confident and providing tips with taking my new contacts on or off. The team overall was great. Was able to walk out with a new pair of contacts within an hour! Highly recommended

Pushpinder purba

My experience with this location was very positive. Doctor at this clinic is very PROFESSIONAL and knowledgeable. I Had some Ocular emergency and I am very grateful to the clinic that they gave me the appointment same day because of my severe red eye and on top of that they billed to Msp instead of charging me ( not greedy like some other places). I did not buy any frames but I found they also have a decent collection of frames. if you are looking for a reliable optometrist in Richmond center then this location is the best. Thanks for handling my ocular emergency.

Emma Hunter

If your looking for quality at a lower cost without the boojie name BN is your place. Great service and selection. Even though I had to get my first pair sent back the service was easy and professional. Great job Evette, I'm walking away a happy customer and would recommend you and this location to others.

Admin ZW

Very good shopping experience

George Backhouse

I had a magnificent experience at the Bailey Nelson Richmond store. The staff were extremely kind and helpful and truly went out of their way to ensure that my experience was pleasant. I would highly recommend coming to this store!

Jenica Co

It was my first time shopping with Bailey Nelson and I truly enjoyed my experience. I went to the Richmond Center location and everyone was so nice to work with. From my eye exam to picking out my eyeglasses and sunglasses, everyone was knowledgeable, helpful and patient in helping me. It took about a week for my order to arrive. My glasses look well made. It’s lightweight but feels sturdy and comfortable. Highly recommend Bailey Nelson Richmond center location ☺️

Don DeVries

Great experience at a fraction of the cost! Decent selection of frames and friendly staff.

Klaudine Asuelo

The staff were very helpful and gave me great recommendations based on my needs. It was a very clean and well organized place and followed covid protocols. They made the process very easy for me and my glasses arrived within a few days. They were even able to adjust the nose pieces before I left to ensure that they fit properly. Thanks again to the staff at Bailey Nelson!

Al Tuliao

I ran a bit late for my eye exam appointment but I really appreciated Dr. Sandhu still being able to accomodate me. Lots of different frames to choose from and staff was very friendly and gave me time to look for the perfect pair!

Maya Gal

What a great experience! Everyone who works there is very friendly and patient, Dr. Fung was very thoughtful, and the glasses are very reasonably price and great quality. I would 100% recommend purchasing glasses from this store and look for Dr. Fung for your eye exam!

Cher Wood

Excellent Customer Service! Dr Lo was proficient, knowledgeable and professional!

Wilson Lee

I am very pleased with the amiable and professional service displayed by all the sales staff at this store. They are very knowledgeable of their products and make great suggestions based on what is suitable for each costumer. Dr. Sandhu, the optometrist, was also very patient in my eye examination process and made it a very comfortable experience. I highly recommend everyone to check this place out if you need to prescribe any glasses.

Jay

First time customer. What a fantastic experience and very professional service. By far the best place I've gone for eyewear over the years. Dr. Sandhu and the Team were excellent through the whole process. Great products to match the service as well. I'll most definitely be a return customer. I highly recommend to anyone. Thanks to all Bailey Nelson staff for helping me out.

Wayne Scafe

Easiest eye exam and purchase of glasses I have in the thirty years of wearing them

Evelyn Tran

The optometrist was great! And chloe helped me to find the perfect pair of sunglasses and everyday glaases!

tetet de jesus

Very accomodating and professional at the same.

May Lu

All the staff are very friendly and the service was great.

Marco Tsoi

Excellent experience

Maureen Tang

The store was clean. Optometrist and staff was friendly and helpful.

Tingchang Deng

Friendly receptionists and knowledgeable doctor here, I would recommend to everyone else.

pat Lyon

Alex was great,she was attentive and knowledgeable. Prices are great and selection of frames incredible.

paco rocha

Very professional and excellent customer service

Allen Zhu

nice service and good price

Louise Lee

Awesome staff! Dr. Fung was knowledgeable, patient with answering all my questions and so personable. The staff was fantastic also and so helpful! Would recommend this place to anyone. Expected to pay exorbitant price; but they were able to connect me to my insurance & ended up paying less. Great cost on my progressive lens also!

michael wu

the staff that works there dress very unprofessional, a young boy wear hoody and jeans to work? that's unacceptable!!!!

yolanda galang

This store rocks. They have the best customer service and very knowledgeable about their products. Always ready to help and listen to my needs. They did what seems to be impossible for my prescription glasses. They are far more professional than the other optical stores in Richmond Centre. They even mailed my beautiful glasses. So thankful.

Nadia Moutal

I was really impressed with the professionalism of the optometrist. He was compassionate and reassuring. The other staff were helpful and friendly. I enjoyed my experience at Bailey Nelson and definitely recommend it. Thank you.

Gavan Dhillon

the team was excellent in helping me find the right frames that fit my lifestyle. they demonstrated patience and brilliant product knowledge, 10/10 service!

Lynn Varley

This is a great place to shop for glasses as well as having your eyes tested. The selection of glasses is excellent and the service is friendly without pressure.

Samuel

Fantastic experience , knowledgeable and friendly staff from the optometrist to the assistants, reasonable prices and great atmosphere, would recommend

Andrea Wong

Excellent customer service. Staff are very patient and professional. Highly recommend.

Mohsin Khan

Very good experience, friendly staff. Already recommended to friends

Wang Donia

I’m really happy with my overall experience Bailey Nelson at Richmond centre. The eye exam was extremely excellent and the optometrist Dr. Aneil was really professional and he helped me know more about my eyes, especially I have a high prescription. Most importantly, I’m very satisfied with my glasses and staffs over there were really friendly and helpful. They offered me some suggestions while I was choosing my frames and they helped me know that I do have student benefits, which I haven’t known that before. Everything was really easy and fun!!! It’s a nice optical store at Richmond centre and I definitely will come back and recommend my friends to there!!!

Gregg Rushton

Fantastic experience and service across the board. Optometrist Dr. Aneil was great. State of the art equipment, very knowledgeable, professional and very nice. on the Retail side, all the staff working in the front of the store were amazing too. Super friendly, very helpful and very organized. I would highly recommend Bailey Nelson in Richmond Centre to anyone...

Eleanor Ma

Had such a nice experience there! Sales are really nice and professional about eye care. My one pair of glasses was just Plano blue light, but the frame, Harrison in Rose gold, was really good on me! The price is very reasonable and I do enjoy this glasses! I don’t have any eye strain anymore!!! 10/10 customer service.

cathy yu

The staff and Dr. are nice, friendly and professional! Thanks!

Kai Turmann

Had an awesome experience at Bailey Nelson Richmond Centre. I was referred to the optometrist, Dr. Sandhu, who was thorough and efficient. You can’t beat the price and quality of their frames, and the service I received in the store was friendly and professional. Will shop here again, and recommend Bailey Nelson to my friends and family.

Mohak Tyagi

Accidentally walked in and decided to get an eye exam done, they were able to do it without any appointments or wait times. Staff was friendly and at the same time professional and Dr. Sandhu is a great guy himself had a great conversation with him. If you’re having difficulty with vison just walk in, Dr. Sandhu is there to help you see and be seen ;) ????????

Adobea Foli

Staff are very friendly and professional. This is my second time at a different location and the quality of service is uniform and excellent! The Associates helped me pick two pairs that complimented my face and skin tone. Highly recommend them.

Tim Lin

Staffs were very friendly, patiently making suggestions and had me tried on many pairs until I finally chose the one that fit me. Great service but reasonable prices. Strongly recommended????

tania wu wu

Excellent service

Carol Moldowan

COVID protocols were followed making the visit very comfortable. The staff were knowledgeable and friendly with a varied supply of frames available. I bought two pair of glasses which arrived on time within the promised time frame. I have recommended them to others and would have no problem recommending them again. Thank you!

EE Account

Dr. Elkie Fung is excellent. She was very patient listening to me and she explained in very details. Besides, the staffs were friendly and helped to find me a suitable pair of frame in few minutes.

Cj N

Amazing staff from the start. Right when I walked in I was greeted immediately and given a break down for everything (mind you I’ve never owned or needed glasses in my life so everything was a first for me) and they got me in for an eye exam and the examiner was also fantastic. Overall 10/10 staff experience.

Ahmed Barakat

Second time visiting here, such a great team. They gave me real good advice as I was shopping for new styles. Really happy and kind crew that even remembered me when I came back. They’re a really solid team, I created a second account just to give them another 5 stars because they truly deserve some good recognition. They took their time to show me some great styles, even showed me a style I didn’t think I’d like but fell in love with. I unfortunately forgot the names of the people who helped me, but I visited today and they were there. They were also there July 19th. Really happy with the service here and I’ll be back again for new ones once I want something new.

Alison Ramsay

Nice staff.

lily

everyone that works there is so swag and fun. had a great time. they did an amazing job 10/10 everyone get ur glasses here

George Xue

(Translated) Insightful and inspirational guidance. Professional examinations are thoughtfully tailored for the individuals starting with assessment on their specific demand. Also nice and welcoming store to visit. (Translated) Insightful and inspiring guidance guides students on their career paths. Tailor a professional plan for individuals, starting with assessing their skills and interests to determine potential career matches. Not bad, the office space is welcome to visit. (Original) Insightful and inspirational guidance. Professional examinations are thoughtfully tailored for the individuals starting with assessment on their specific demand. Also nice and welcoming store to visit. （由 Google 翻译） 富有洞察力和鼓舞人心的指导，引导学生走上自己的职业道路。为个人量身定制专业计划，从评估他们的技能和兴趣开始，以确定潜在的职业匹配。也不错，欢迎来访的办公空间。

Yuan Yuan Zhang

Excellent experience with the optometrist. My son is 6 years old and got some allergies so he was blanking his eyes a lot. The optometrist was very patient and they have good modern equipments for eye exam. Well recommended!

Simran Sanghera

It easy and quick, which is perfect for someone on the run like me! The glasses didn’t take too long to come in and the staff is super friendly and knowledgeable! Definitely would recommend this place to family and friends

leo yang

Very nice staff and the eye doctor is friendly too!!

Alejandro Moncada

The staff is very friendly, and they help me got the best deal possible.

Ryan Le

I came into the store and the staff was super friendly. I didnt really like how the pair of glasses I bought had fit with certain outfits and had went to return them, they refunded me right away! Very professional service would definitely recommend this store.

Sarah El Daouk

Very professional staff and optometrists as well as super friendly, straight to the point and give optimal advice. They are clean, organized and followed covid protocols which made me feel safe. Would definitely visit them again and will recommend this place to friends.

Mammon Shen

Super nice service and good price!!!!! Highly recommend!!!!!!!!!!!!