Reviews of Diamond Eyes Optical Nanaimo (Optics Shop)

Odins Wrath

Great service and reception. Doctor was friendly and nice to talk to during exam. Everything was covered due to my disability coverage and close to home so im glad to have gone. Glasses were ready in about 2-3 days. Case included a huge microfiber cloth to take care of them and im thankful i didnt have to go pick one up! Definitely happy with service.

Jessica Morton

Wow! This is totally unlike any experience I've had at this store. The lady running the shop is knowledgeable and friendly, always. Has gone out of her way to make sure my glasses are to my liking and fit properly. I would highly recommend this store to anyone!

Fiona Watt

Absolutely amazing experience! Lindsay had my glasses ready the day after my exam! Also, the cheapest place in town for eye exams!

Dustin STROM

I'd give them 6 stars if possible. Always super friendly and helpful and great prices also

Donna Luchak

I don’t usually post reviews but I felt compelled to do so after my amazing experience at Diamond Eyes. From the moment I walked in I knew I was in good hands. Lindsay’s superb knowledge of all product lines resulted in me not only purchasing new frames but a new pair of prescription sunglasses that I absolutely love. I was very impressed by Lindsay’s professionalism and friendliness and I will not go anywhere else for my new prescription lenses and frames. I highly recommend Diamond Eyes!!!!

ashley marie

The ladies in here were awesome! My son had an appointment first, the doctor was amazing with him, even though he was super nervous. She walked through every step with him. Then I went next, the doctor let him stay and watch mine and walked him through every step with me too. Then the ladies at the main area distracted him while the doctor continued her exam on my eyes. After the doctor was very informative. I learnt a few new facts I wasn't aware of for my eye health and my sons. She gave me options for prescriptions and glasses that would help but not necesisity. Following up in two weeks after prescription is done. Definitely highly recommend diamond optical. Made both of us feel comfortable, informed and price was great too.

Priscilla Wilson

What an amaxing experience all around! The Diamond Eyes Optical staff (Dr. Michelle Ambrose & Lindsey) are hands down the most friendly, genuine & welcoming I have encountered in years! I felt welcomed as soon as I walked in and, in my situation, they went above and beyond to ensure I left happy & fully informed. Prices, Quality & Service just can't be beat in my opinion! I will 110% be returning & booking an appoinment for my son! I highly recommend going in!

Kevin Schneider

Fantastic service!! Wonderful, friendly staff, glasses came on time and everything went super smoothly!! Would definitely come again!!

alison donaghey

Very disappointed with the way my dad was treated at the Bowen location. My dad brought his glasses in with an issue that should have been covered under warrantee and the woman was really rude about not wanting to cover the warrantee claiming it was for one year and not the two he was sold. She finally agreed but then called my Dad at home to tell him he was rude and then hung up on him! When he went to pick them up she just put them on the counter and didn't even make sure they fit properly. My dad said thanks and left and then she followed him out of the store as he was getting into his vehicle she called out "that's the end of your warrantee".

Shane Locher

Wonderful service and a great selection. We had a great experience shopping and the advice we received was excellent. Really happy with our purchase. They also went out of their way to make sure we got the best price possible, which was much appreciated.

SAM H

It was a bad experience, for both myself and the staff at that place...left without going through with the eye exam

Nicole Simpson

Comprehensive care from expert staff. Thank you for your extra care during the pandemic.

Colin Coon

Popped in with a pair of glasses that needed fixing and another that needed adjusting. I was in and out within 10 minutes and they didn't even charge me for any of it. Amazing service!

Leona Bourcier

I am very pleased with my experience with DIamond Eyes Bowen Road location. Lindsay is very professional,kind, helpful and knowledgeable. I would definitely recommend them as eye glass specialist, for my friends and family for all their eye glass needs.

Nash Nicholson

Lindsay took on the difficult task of putting my prescription in a delicate antique frame for me, and executed it with absolute perfection. Very happy with my experience here, and always happy to support a local business! 10/10 recommend

Allan LeBlanc

Best service, they go above and beyond any other optical store. Top notch .