Reviews of Factory Optical (Hamilton) (Optics Shop)

Sheri Seidel

Amazing experience! Brought in two pair of glasses for minor repairs. Even though they were not purchased through FO, I was still treated like a regular patron. Service was top notch, and Monique is absolutely wonderful. Many recommendations coming her way to friends in need of optical services! Factory Optical found a gem in Monique!!

rbruss

Friendly, approachable and awesome staff

Shaun Pekrul

Amazing Customer Service - customer service starts at the sale of a product and is important to many people. An organization that strives for excellent customer service doesn't end at the sale. The team at factory optical far exceeded my expectations with a problem 8 months after the sale of glasses. I would recommend factory optical to all my friends, family and colleagues. Thanks for all your help!

John Austria

Very knowledge and kind! Great staffs and amazing customer care. Took time to give the perfect frames and shared their amazing expertise!

Patel Paris

Spend more then $900/- on Tom Ford Glasses, they sold me demo frame seating on shelf. Gold / design woreout in few months. Does it look original Tom Ford now ??? Waste of money.

Rebekah Polvi

It was my first time shopping for glasses and Jewels made the experience a breeze! Friendly, helpful, and enough advice that I didn’t feel any unwarranted pressure to buy anything I didn’t need. Was able to take my time with a decision. Satisfied customer that will be returning for any other of my eyewear needs!

Janet Johnson

Great staff and they're very helpful. Quite expensive, but they have good deals!

Marshall Littlefield

Staff was super helpful! I had my eye exam finished and a new pair of glasses selected and ordered far faster than I thought it would take, and I had very hands on help with picking frames that felt good, looked good, and fit right!

Fay Munro

I have now purchased two frames on two different occasions from this location. My frames came earlier than expected, which was a nice bonus. The staff are very knowledgeable and polite, will definitely return in the future!

Glen Cheney

Monique is awesome. She has single-handedly turned me into a Factory Optical customer for as long as she’s there. I love my two new pairs of glasses and I love Monique’s knowledge of lenses, eyes, eyewear, and especially her friendliness and helpfulness. A lot of people could learn a lot of customer service skills from her. Thanks for all your help, Monique.

kunal Desai

This is the best optical store. People are too kind. They didn't even charge me for a small work on my glasses which were very special to me. I appreciate it.

Bill Weir

Monique was wonderful to work with!

Keeleigh Macleod

Very knowledgeable and friendly

Ned Merrill

Beware -- They will accept frames bought online and fit custom lenses -- however -- they cracked mine when putting them in and were quite glib about the whole thing afterwards. You have to sign a waiver saying they are not responsible for any damage, so there is a risk. But they are so desperate for business they will take any frames without discretion -- and will then go on to shame you for buying less expensive frames in the first place, even though gladly taking the frames you bring in when you make your first appointment. Shady business model. I now have cracked frames and out $700.

M

Went when there was a promo for 50% off lenses. The frames I wanted were out of stock so Jules helped me find a pair that were even better. Unfortunately the glasses came with a small chip but they ordered a new lens once I called them about it and they fixed it in one trip.

Judy Dodman

I recently broke my only pair of glasses. Monique at Factory Optical helped me pick out two new pairs that better suited my face and were reasonably priced. It was the week before Christmas, but she was able to get one pair rushed through in just a few days so I had at least one pair of glasses over the Christmas holidays. I am very pleased with the friendly and attentive customer service I received and would 100% recommend this office to a friend.