Reviews of RONA Matériaux Magog Orford (Optics Shop)

francoeur mario

(Translated) Very good pitfall as very friendly truck drivers deliverers (Original) Très bonne écueil comme livreurs de camionneus très amicale aimable

François Déry

(Translated) Excellent service! I have been counseled several times in the plumbing department and the sound advice has saved me a lot of money. I have never had a problem getting a refund for my products. Only the checkout which is sometimes long, but observation the problem does not come from the side of the cashiers, but rather of the customers. He's a good Rona! (Original) Excellent service! J'ai été conseillé plusieurs fois dans le département de la plomberie et les conseils judicieux m'ont sauvé beaucoup d'argent. Je n'ai jamais eu de problème à faire rembourser mes produits. Seulement la caisse qui est parfois longue, mais d'observation le problème ne vient pas du côté des caissiers, mais plutôt des clients. C'est un bon Rona!

Joanne Camire

(Translated) Lots of choices and very kind and helpful employees (Original) Beaucoup de choix et employés très gentil et servisble

Hélène Giguère

(Translated) Convenient for shopping (Original) Pratique pour les achats

Félix Étienne Tremblay

(Translated) There is less and less ordinary stock service when I have the time I prefer to go to a competitor even if it is further from home (Original) Ya de moin en moin de stock service très ordinaire quand j'ai le temps je préfère aller chez un compétiteur même si c'est plus loin de chez moi

Pierre Rheaume

(Translated) Zero Customer Service We wanted to order a base and shower doors that we found on the Rona.ca website. The clerk did not want to do any research for us because we did not have the item number. ... then same situation with an outdoor fireplace. More busy and more interesting to do his social .... not strong for a deposit manager. (Original) Service à la clientèle zéro Nous voulions commander une base et des portes de douche que nous avons trouvé sur le site internet de Rona.ca le commis n'a pas voulu faire de recherche pour nous car nous n'avions pas le numéro d'article. ...ensuite même situation avec un foyer extérieur. Plus occuper et plus intéressant de faire son social .... pas fort pour un gérant de dépt.

Benoit Huot

Qwerty

Nathalie Ethier

(Translated) No 8 feet and no one to cut the 16 feet (Original) Pas de 8 pied et personne pour couper les 16 pied

Christopher McKelvey

Awesome crew

My French Cottage Addiction

I shopped at Rona last week. The employees are not at all helpful. They expected me to move a heavy product while they stood around and watched. They are the one's being paid-they need to provide SERVICE. Most of them have no idea where things are located and most of them cannot make recommendations on products for a project. That said there was ONE guy in the paint department who was awesome. But given the fact that 8 other people totally sucked at their job, I can only warrant 2 stars...Get it together people. Employees need to do the heavy lifting. Period.

Sonia Swett

Sonetimes thr eait can ne long in the back yard for pick-ups but atleast they offer the service. Some hardware store get you to go in the back yard to do your own pickup, that is difficult for certain msterials when alone.

Jean-Pierre De Montigny

Way too expensive compared with competitors (25 to 33% more). I am building a house and buy nothing there unless it is an emergency. Staff generally can't be bothered with clients (with a few exceptions). The worst being the guy at the paint counter. I recently arrived with an empty can of paint. When he saw it ,his reaction was "c'est quoi le problème là?". I just wanted two more cans of paint. He doesn't like to be disturbed playing with his shelving. The staff on the materials desk is generally not very knowledgable. And don't even try to get a question answered with the evening staff. I prefer to drive to Home Depot for a good selection and helpful staff or Matériaux St-Élie for the best prices and super service.

Vincent Iglesias

(Translated) Beautiful and good Hardware store, open 7/7 (Original) Belle et bonne Quincaillerie, ouverte 7/7

Suzie Laframboise

Friendly and knowledgeable staff

Réal Olivier (Oliver)

(Translated) Excellent service. Courteous staff. Jennifer gives outstanding service. (Original) Excellent service .Personnel courtois. Jennifer donne un service hors pair.

Nelson Gonyer

The clerks at this Rona are the most indifferent and, as a result, useless group of employees in any of the big hardware stores....and that's saying something! The manager is apparently missing in action!

Yvon Lariviere

(Translated) Too expensive compared to the competition (Original) Trop chère comparer a la concurrence

Stephane Girard

(Translated) Does not respect the prices advertised online by Rona even if the right store is chosen. Prices are much higher than average. I went there for the last time this Friday while an item advertised at $ 69 on the site was $ 99 in store. I was told to buy it online and have it delivered ... I went to Canac where prices are much more interesting. (Original) Ne respecte pas les prix annoncés en ligne par Rona même si le bon magasin est choisis. Les prix sont beaucoup plus élevés que la moyenne. J’y suis allé pour la dernière fois ce vendredi alors qu’un article annoncé a 69$ sur le site passais à 99$ en magasin. On m’a dit de l’acheter en ligne et le faire livrer... je suis allé chez Canac où les prix sont beaucoup plus intéressant.

Richard Verville

(Translated) ⚜️???????????? Good service and a benchmark for the work of trades. ???????????? ⚖️⛑️⚖️ ????️☀️????️ (Original) ⚜️???????????? Bon service et asujiti de référence pour le travail de métiers. ???????????? ⚖️⛑️⚖️ ????️☀️????️

Antoine C. Cabana

(Translated) Very bad customer service, it seems that employees pay our heads while playing hide and seek. Inventory all crooked that makes us endlessly go back and waste our time. (Original) Très mauvais service à la clientèle, on a l’impression que les employés se paient notre tête tout en jouant à cache-cache. Inventaire tout croche qui nous fait faire des allez retour sans fin et perdre notre temps.

Isabelle 23

(Translated) One of the worst customer services I've seen. My bulbs were defective and as I had not bought in this rona they never wanted to exchange them. I had the bill and I had made the transaction the day before. I was offered to refund them at the lowest price and I lost the tier of the price (I had the bill, why make me lose value in my article !!?). I would never go there again! (Original) Un des pires services à la clientèle que j'ai vu. Mes ampoules étaient défectueuses et comme je n'avais pas acheté dans CE rona ils n'ont jamais voulu me les échanger. J'avais la facture et j'avais effectué la transaction la veille. On m'a proposé de me les rembourser au prix le plus bas et je perdais le tier du prix (j'avais la facture, pourquoi me faire perdre de la valeur à mon article!!?). Je n'irais plus jamais là!

isabelle pilon

(Translated) The guy at the gate, really smiling and kind (Original) Le gars à la guérite vraiment souriant et aimable

Arianne Gravel

(Translated) Very good service: attentive, courteous and experienced staff. We are lucky to have this store in Magog. (Original) Très bon service: personnel attentif, courtois et expérimenté. Nous sommes chanceux d'avoir ce magasin à Magog.

Karine Giroux

(Translated) We had a hard time finding staff to serve us. But when we found him, he gave us good service. (Original) On a eu de la misère à trouver du personnel pour nous servir. Mais quand on l'a trouvé, il nous a donné du bon service.

Alexandre Bordeleau

(Translated) Regular service, clerks are more in a hurry to stock shelves than to help customers (Original) Service ordinaire, les commis sont plus pressé de remplir les tablettes qu'aider les clients

Claire Lacasse

(Translated) Beautiful, big and good service! (Original) Beau, grand et bon service !

Daniel bower

Terrible customer service! After a verbal conflict with a customer service rep, we will never be returning to this store. And discussing the matter with the store manager did nothing to resolve our very poor customer service! Seems to be a total lack of respect & politeness from staff & store manager!

Michel Filion

(Translated) A lot of stock and well accessible. (Original) Pas mal de stock et bien accessible.

Bernard St Jean

(Translated) No service. (Original) Pas de service .

Jean-Philippe Cyr

(Translated) The best that could happen to this group is for a competitor to settle in Magog. If the prices are good and the service pleasant and competent (which is not hard to beat considering the poor quality of the staff in this store), they will suffer considerably. What is helping them right now is their Monopoly on Magog. We have to go far to get good service and far more competitive prices. Above all, sit on your laurels ... (Original) Le mieux qui pourrait arriver à ce groupe est qu’un compétiteur s’établisse à Magog. Si moindrement les prix sont bons et le service agréable et compétent (ce qui n’est pas dure à battre considérant la piètre qualité du personnel dans ce magasin), ils vont considérablement souffrir. Ce qui les aide en ce moment est leur Monopoly sur Magog. Nous devons faire de la distance pour aller chercher un bon service et des prix largement plus compétitifs. Surtout rester assis sur vos lauriers...

Christine Baudinet

(Translated) It is a small independent Rona, less stock than in the other Rona. An unfriendly customer reception. (Original) C est un petit Rona indépendant, moins de stock que dans les autres Rona. Un accueil clientèle peu sympathique.

Gilles Mailhot

(Translated) They have a good choice of products. (Original) Ils ont un bon choix de produits.

Yves J. Gauthier

Great staff, very helpful and nice.

Martin Roy

(Translated) Excellent service Very competitive price on materials Fast delivery service (Original) Excellent service Prix très compétitif sur les matériaux Service de livraison rapide

Audrey Caillé

(Translated) Do not arrive 15 minutes before closing because you will know it right away ... (Original) N’arrive pas 15 minutes avant la fermeture car tu vas le savoir en titi ...

François Orhan

(Translated) Great service from the young clerk, it's not always like that however, but very good there !! (Original) Super service de la part du jeune commis, c'est pas toujours comme ça cependant, mais là très bien !!

Gilles Briere

(Translated) Fair price but average service (Original) Prix correct mais service moyen

Alex Brulotte

Do not trust their website. According to the website they had 70 bags of a specific mulch for a specific price. When I went in they did not actually carry by that brand and what they did carry was more expensive.

Jonathan Côté

(Translated) Service cannot be compared to Canac Rock Forest. At Rona, unfortunately, employees who do not know their store are fought. On the other hand, some are obviously very competent. The happiness of the employees is not palpable, and it is better to check the prices elsewhere because at Rona Magog, the prices are usually higher. (Original) Le service n'est pas comparable à celui du Canac Rock Forest. Chez Rona, on poigne malheureusement des employés qui ne connaissent pas leur magasin. Par contre certains sont évidemment très compétents. Le bonheur des employés n'est pas palpable, et il est préférable de vérifier les prix ailleurs car chez Rona Magog, les prix sont habituellement plus élevés.

Ginette Desmarais

(Translated) Very good service (Original) Très bon service

vass ilika

25 feet 1/4 " copper tubing at Rona Magog = 51 $ 25 feet 1/4 copper tubing at Rona Sherbrooke is 25 $ same brand, same style, same everything.... How comes?

J F

(Translated) Very very bad service ... (Original) Très très mauvais service...

Raynald Proulx

(Translated) Always a good service (Original) Toujours un bon service

Joshua Droid

The aisles are well laid out, identified in a manner that is easy to see. Clerks were bilingual.

Guillaume Fournier

(Translated) Very bad service, many employees on the floor have a very bad attitude. Do not ask to speak to the manager in order to negotiate a situation, he will shout and get mad at you. (Original) Très mauvais service, beaucoup d’employés sur le plancher ont une très mauvaise attitude. Ne demandez surtout pas à parler au gérant afin de négocier une situation, il va crier et se fâcher contre vous.

Daigle René

(Translated) I like the service your little boy for the service for the propane gas thank you very much and to all the team (Original) J'aime le service tes petit garçon pour le service pour le gaz propane merci beaucoup et a tous l'équipe

Titou Bergeon

(Translated) Lux hardware finally what they think produces much more expensive than in other hardware I don’t advise (Original) Quincaillerie de lux enfin ces ce qu ils pensent produit bien plus chers que dans les autre quincaillerie jene le conseil pas

Jean Paquin

(Translated) Excellent service. Thank you!! (Original) Excellent service. Merci!!

Denis Gosselin

(Translated) Pay attention to the price at Rona very expensive, they have the monopoly at Magog, some examples if we compare with Canac or elsewhere, propane filler $ 7.00 more expensive, Tecniseal WR7 concrete sealer $ 7.00 more expensive per gallon, Cherry walk 42`` $ 25.00 more expensive, board 1X6X8` Cherry tree $ 30 more expensive. You decide (Original) Faites attention au prix chez Rona tres cher, ils ont le monopole a Magog, quelques exemples si on compare avec Canac ou ailleurs, remplissage de propane $7.00 plus cher, Scellant beton Tecniseal WR7 $7.00 plus cher le gallon ,marche Merisier 42`` $25.00 plus cher , planche 1X6X8` Merisier $30 plus cher. A vous de décider

Louis & Claudia

(Translated) I made a purchase from another Rona and tried to return it to Rona Magog. They refused to take back the product; neither refund nor credit note. What advantage is there to buy in a chain ??? 80's return policy. I will not set foot there again. Between Canadian Tire and the nursery, they have nothing that I cannot buy elsewhere. (Original) J'ai fais un achat à un autre Rona et tenter de le retourner à Rona Magog. Ils ont refusé de reprendre le produit; ni remboursement, ni note de crédit. Quel avantage y a t'il à acheter dans une chaîne??? Politique de retour des années 80. Je ne remettrai pas pieds chez eux. Entre Canadian Tire et la pépinière, ils n'ont rien que je ne peux pas acheter ailleurs.

Joe Petreccia

Bought and paid for vanity and sink. Showed 3 in stock. Waited over an hour at warehouse pick up. No stock found.

Ronald Mcdonough

Mediocre sevice

miche120 mombleau

(Translated) Long live canac (Original) Vive canac

Nathalie Lepretre

(Translated) The prices are much higher than elsewhere and the service is bad. A place to avoid (Original) Les prix sont beaucoup plus élevés qu'ailleurs et le service est mauvais. Un endroit a éviter

Simon Lacrox

(Translated) Excellent service and very courteous staff with a family atmosphere (Original) Excellent service et employés très courtoie ambiance familiale

Pascal Cadeau

(Translated) In a hurry to go on vacation, the plumbing consultant, sent me in this information, I felt that I was disturbing (Original) Pressé de partir en vacances, la conseillère en plomberie, m'a expédié dans ces renseignements, j'ai bien senti que je dérangeait

Ian Roy

(Translated) Very poor service, employees of the course do not know where the products are. Waited 1 hour, tired I went back inside to get my money back. (Original) Très mauvais service, employés de la cours ne savent pas où sont les produits. Attendu 1 heure, tanné je suis retourné à l'intérieur pour me faire rembourser.

Bertrand Goyette

(Translated) Very satisfied (Original) Très satisfais

Mathieu Gagnon

(Translated) Cashier who talks about their weekend (Original) Des caissier qui se raco te leur fin de semaine

Maurice Provost

(Translated) Too expensive (Original) Trop cher

Elaine Raymond

(Translated) Very clean and good service, the people who work there very nice. (Original) Très propres et bon service,les gens qui y travailles très gentils.

Amanda Lunnie

Great experience! The staff is friendly and the lady at the paint departement wow!!! 10/10 she knows her stuff!!! I always shop there and never once had a problem. Thank you to the amazing staff

Marco Leclerc

(Translated) Excellent (Original) Excellente

Mick P.cote

(Translated) Today I asked someone at the hardware store .. here is my question I have in hand 3 inch hinges I ask if this is the standard view that I live in a house over 100 years . Rest of the clerk I do not know I have a new house. Ec-this normal ????? Thank you Rona (Original) Aujourd'hui j'ai demandé conseils à quelqu'un de la quincaillerie.. voici ma question j'ai en main des charnières de 3 pouce je demande si c'est le standard vue que je demeure dans une maison de plus de 100 ans. Repose du commis je sais pas jai une maison neuve. Ec-ce normal ????? Merci Rona

pierre david

(Translated) The shelves are empty, we want to buy local, but they have nothing in stock, thermostat, dimmer, molding, baseboard, standard items that are stocked in other RONAs. Nothing to say about the staff who are courteous, especially the guys in the outside courtyard who are efficient and helpful (Original) Les tablettes sont vides, ont veut acheter local, mais ils n'ont rien en stock, thermostat, gradateur, moulure, plinthe, des items standards qui sont stock dans les autres RONA. Rien à dire sur le personnel qui est courtois, particulièrement les gars de la cour extérieure qui sont efficace et de service

Bene “JIbe367” teau

(Translated) For the service, we could hope for better since the prices are not very competitive (Original) Pour le service, on pourrait espérer mieux puisque les prix ne sont pas très compétitifs

dan iel

(Translated) Fast and efficient service ... Watch out for the sarcastic mood of the young people in the outdoor courtyard Ha! Ha! (Original) Service rapide et efficace ... Attention à l'humeur sarcastique des jeunes de la cour extérieure Ha! Ha!

James Wheeler

Bought a toilet on sale. There were none left in stock after the first day of the sale.. Have been waiting over 6 weeks for it still not in stock.. If I could rate 0 I would...

Lucas Durocher

(Translated) Price more expensive than elsewhere (Original) Prix plus chère que ailleurs

BamBam Royal

(Translated) Save yourself the trouble and go to Canac instead. (Original) Sauvez vous la peinne et aller au Canac a la place.

Audray Pepin

(Translated) We had a hard time having door material service because the committee decided to do an inventory instead. So we left the empty cart! Thank you so much for using it that was around 18: 30-19: 00 on 22 April. Customer service he does not know What is it! Thanks good evening. (Original) Nous avions eu de la misère a avoir du service au matériaux de porte parce que le comis a décider de faire une inventaires a la place. Donc nous sommes parti le panier vide ! Merci eaucoup a lemployer qui etais la vers 18h30-19h00 le 22 avril. Service a la clientèles il ne sait pas C'est quoi! Merci bonne soirées.

Steven Proulx

(Translated) 1st call: 8 minutes of waiting for me to hang up the line (Waiting for materials). 2nd call: 12 minutes waiting for me to hang up the line (Waiting for materials). Excellent customer service ...! (Original) 1er appel: 8 minutes d'attentes pour me faire raccrocher la ligne (En attente pour les matériaux). 2e appel: 12 minutes d'attentes pour me faire raccrocher la ligne (En attente pour les matériaux). Excellent service à la clientèle...!

Colleen Mac Dougall

If you're going to shop at this store and anything goes slightly wrong, don't expect management, in particular Eric Breton, to deal with you fairly and respectfully. This is not a complaint from a customer who is unhappy because she didn't get what she wanted. It is a complaint about unethical (bordering on "illegal"), certainly dishonest, management practice. I am a psychologist who works with organizations on the very issues that came up here - acting on store values, building trust with the public and with customers, training and being an example to a future generation of leaders. In our case, the unethical practice of Mr. Breton, and possibly the co-owner Mr. Anctil who appears to have backed up Mr. Breton's choice, has to do with the handling of a sales transaction for a floor model patio set. My husband and I prepaid for a new set that was to arrive in a few weeks. The understanding was that in the case that the new product did not come, that the floor model was available to us and was being held for us, Hold/Sold signage posted on the set. When we came back to the store to follow up on the arrival of the new set, we were told the model was no longer available. We then asked to speak to the manager about how to value a set that had been on the floor at least 4 months, if not also last year. The cushions were visibly dirty, and there was no manual or guarantee. We also noticed that the signage Hold/Sold had been removed, and that the original price sign was no longer there. Mr. Breton (who makes the final decision as store manager) refused to speak with us. His management style with us as long-time Rona customers was, "If you want it, the price is still the same". His leadership style with his middle manager was, "Deal with it!" We have never experienced a retail manager refuse to speak with a customer who was simply asking to be treated fairly, with no price bidding behind their back. In the end, price bidding is what happened. After us having to call his own manager to explain the situation, Mr. Breton phoned and explained that he had many customers waiting to buy the set at full price and that if we didn't want it, others did and he could sell it easily. This is unethical and again, certainly dishonest, practice because : 1) He wanted full value for a product that would leave any customer with a used, no guarantee set; 2) He removed signage on a floor product that he would have known was not otherwise available and therefore already sold to us, instead encouraging potential new customers to bid up the price; 3) He did not honor the accepted practice of negotiating the sale with the original customer before advertising to other customers. He acted in an authoritative manner, unwilling to work with us toward a reasonable solution that took into consideration the store's commitment to us while also being cognizant of the need to sell what was now essentially a clearance item. You didn't, still don't, see the big picture, Mr. Breton. You chose to protect $50 in profit at the expense of good customer service. You didn't use the power that was in your hands to the right thing. You've lost not only this sale to us, but also us as long-time customers. Is this smart business, Mr. Anctil and Mr. Breton, when it is evident this store in Magog is losing customers to competition?

Alain Brunelle

(Translated) A little crowded for the beginning of the season (Original) Un peut encombré pour le debut de saison

bob gratton

(Translated) There were few customers in the store, I waited for service, all the employees were busy discussing in them. Ten minutes later, no one had spoken to me yet. I went. At Canac, the ventillation pipes were half the price of rona Magog. (Original) Il y avait peu de clients dans le magasin, j ai attendu pour du service, tous les employés étaient occupés à discuter en eux. Dix minutes plus tard, personne ne m'avait encore parlé. Je suis parti. Chez Canac, les tuyaux de ventillation étaient la moitié du prix de rona Magog.

Chantale Bonin

(Translated) I needed propane (Original) J'avais besoin de propane

Guy Parent

(Translated) Good service a lot of choice (Original) Bon service beaucoup de choix

JEAN-PIERRE PAIEMENT

(Translated) Excellent advice in the service of materials! (Original) Excellent conseil au service des matériaux!

Renaud Tremblay

(Translated) A little pell-mell, the order is not easy to follow but there is a good variety of tools and materials (Original) Un peu pêle-mêle, l'ordre n'est pas facile à suivre mais il y a une bonne variété d'outils et de matériaux

Gérald Dubois

(Translated) The service is excellent and the lumber yard clerks are helpful and very smart, especially the one named "Dean". (Original) Le service est excellent et les commis de la cours à bois sont serviables et très cutes, surtout celui nommé "Dean".

patrick menard

(Translated) Lousy service. endless wait. Attitude problem (Original) Service nul. attente interminable. Attitude problem

Genevieve Neault

(Translated) I bought an electric fireplace, at the cashier I asked to be billed in three equal installments three times because the cashier (Carmen) didn't seem to understand. She charged me the full amount on my credit card. She told me to go to customer service to rectify the transaction and told me that I never asked her to bill on three installments (she bluntly lied to me). Then I would hear him talk and laugh at me with the following clients. However, the three women in customer service and the floor clerk (François) were faultless. This is why I am giving 4 stars and not one star for the cashier who was extremely shameless. (Original) J’ai acheté un foyer électrique, à la caisse j’ai demandé qu’on me facture sur trois versements égaux et ce à trois reprises car la caissière (Carmen) ne semblait pas comprendre. Elle m’a facturé le montant complet sur ma carte de crédit. Elle m’a dit d’aller au service à la clientèle pour rectifier la transaction et m’a dit que je ne lui ai jamais demandé de facturer sur trois versements (elle m’a carrément menti). Ensuite je l’entendais parler et rire de moi avec les clients suivants. Cependant les trois femmes au service à la clientèle et le commis de plancher (François) étaient irréprochables. C’est pourquoi je donne 4 étoiles et non une étoile pour la caissière qui a été d’une extrême effronterie.

Rock Beaupré

(Translated) So much no service and lack of professionalism ???????????? (Original) Tellement pas de service et manque de professionnalisme ????????????

Louise B

(Translated) 2 words .... EXORBITANT PRICES !!!!! (Original) 2 mots....PRIX EXORBITANTS !!!!!

Carole Savage

(Translated) Excellent service, inventory seems up to date, friendly and diligent staff, easy website. (Original) Excellent service, inventaire semble à jour, personnel aimable et diligent, site web facile.

Hélele Dupuis

(Translated) I am very very satisfied with the service of the very competent staff and even if there are errors or faults in the flooring department they are doing everything to satisfy us and above all to give me a quality as it must be CONGRATULATIONS THE FLOOR TEAM A BIG THANK YOU The only thing I regret and believe needs some improvement is the service at court. Customer phew that it has every time really sad to have such a POCKET service ... (Original) Moi je suis très très satisfaite du service du personnel très compétents et même si il y a des erreur ou des défauts dans le département plancher ils sont tout fait là pour nous satisfaire et surtout me donner une qualité comme cela dois être BRAVO L'ÉQUIPE PLANCHER UN GROS MERCI La seul chose que je déplore et je crois que cela a besoin d'être améliorer est à la cour le service au. Client ouf que cela a chaque fois vraiment triste d'avoir un service aussi POCHE ...