We offer you the feddbacks of real people who are purchasing the products and services of LensCrafters (Optics Shop) in the area of Lethbridge (Canada).
At present the business gets a score of 4.6 stars out of 5 and that rating has been calculated on 87 reviews.
As you can read, its rating is practically the best one, and it's based on a very large number of opinions, so we may say that the score is very accurate. If there are many people who bothered to give their review when they are satisfied, is that it works.
As you know, we don't usually stop to put feddbacks when they are correct and we usually do it only if we have had a problem or incidence...
This Optics Shop is included in the category of Sunglasses store.
Excellent quality. They went beyond my expectations. The team take care in all the details to make you happy and more. Definitely I will recommend.
So many negative comments on Lenscrafters. They don't help you find what you're looking for unless you actually ask and specifically tell them. Very limited on selection for stronger prescriptions. I found a pair of glasses I loved and I have a strong prescription and they said I can only use my prescription in plastic wide frames, however plastic frames a) don't stay on my face as I have a small bridge on my nose & b) round glasses don't suit me and I have a round face. You would think they would try to help me by giving me suggestions and offering some kind of selection for people with prescriptions like mine. Then when I finally picked out the glasses and sunglasses I went in to pick them up (drove an hour out of my way) they informed me my sunglasses wouldn't be in until the following day, & that they ordered new lenses for my actual glasses because the lense was scratched upon delivery. Went in the next day and they told me my sunglasses still weren't in. They didn't offer any kind of customer satisfaction and just really didn't seem bothered that I clearly was upset over the fact that they didn't call to tell me when they knew I was driving an hour to come pick them up!!! Called head office to inform them of all the issues and the lady on the phone did not give a damn, didn't ask any information on the issues and gave so much attitude. I am returning my glasses (it's been 4 days and my sunglasses still aren't in from the arrival date) and getting a full refund and taking my business elsewhere. They are also SO overpriced. DO NOT RECOMMEND.
Don't waste your time here. Terrible customer service.
(Translated) Excellent service. I recommand it (Original) Excellent service. Je le recommande
Awesome! Very happy with my experience & purchases. Great deal too! Ijeoma was wonderful & very patient!
I bought my eye glasses, two years ago. I went to this shop with my broken glasses once, got a brand new eyeglass without paying a penny. More over I went there multiple times to tighten up the glass to fit my face, again it was a free service. Yesterday a little piece on the glass were missing, went there replaced with brand new pieces without costing anything. Totally loved there service.!! Highly recommend.!!! Note: I have been ripped of a shop called “Eye wear Experts” ( Previously called ‘Eyewear Liquidators’) in Red Deer.
I have always had a great experience here at this location of Lens Crafters when other locations disappoint. Audrey was amazing today. She greeted me immediately with a kind friendly professional smile and helped me to choose glasses that looked amazing on me. she was sincere and authentic. I really felt cared for and could see her boss was very grateful to have her as an employee. People like Audrey are rare and so I am very thankful to be lucky to have had her assist me today!!
Zohreh (and quite frankly all the staff, a credit to manager Josephine) was so helpful on the phone and in person during this pandemic. She was absolutely lovely to deal with. She was proactive and knowledgeable, gave the best recommendations and tried to help me save the most money possible without me even asking. I've been coming to this location for almost a decade and will continue to do so!
Have purchased glasses and sunglasses here several times. Have always had a good shopping experience. My progressive glasses took some time to get used to, but now can’t live without them! Great glasses!
I've been going to LensCrafters at the Rideau Centre for a few years, especially to see Vishal. He always has fantastic frames for my very challenging prescription. He explains the pricing and various options which are available. Thanks to him, what could be a tedious and lengthy process, is fun and I come out stylish and smiling. Thank-you, Vishal !
Super service personnalisé de la part de Ana, j'ai reçu plusieurs conseils quant à l'entretien de mes lunettes et elle a pris le temps de me proposer différents types de montures et de verres. Garantie sur les verres et monture imbattable.
Great experience with my eye exam at the back but terrible experience trying to find glasses up front. Some staff is nice but their Market Manager has been extremely pushy, even when just going in to BOOK an eye exam. Left without the glasses I was interested in, went back within 20min to ask about my PD so I could order the glasses I wanted online and that manager said they do the PD for each frame. Which is fair. I asked if I could find out for the frames I wanted ordering since if I can't find out my PD for the frames they had in store, to order them online, how would I be able to order them online at all? She shrugged and gave a passive "Hmm." Won't be going to LC for the frames anymore if a manager doesn't have anything but dollar signs in her eyes.
I was very pleased with the service representatives at this location. very helpful and provided great service. they where able to fill my prescription in a timely manner and all at a good price. Very please to see that Covid measures are being observed. Keep up the great work!
Amazing staff! The optometrist was so nice, I had an emergency and needed lenses, offered me a good deal and free trial lenses. Would totally recommend!!
The staff were very kind and helpful when I came in to get my frames adjusted!
Friendly knowledgeable staff.
I've been buying my glasses from them for over 30 years in 2 different provinces. I've been going to this location for 15 years. I've had nothing but excellent service. I especially like their 30 day money back guarantee. And there are no strings attached. I watch for the specials and most of the time I can get my glasses within one hour. I went to a different place twice over the years and I regretted it. I won't get my glasses anywhere else.
They replace my nose bridge pads for free, very nice of them ????
Very friendly and helpful. Highly recommend. UPDATE: We were lead to believe that the glasses we ordered would arrive in about a week and the most recent info from them suggests it could be 16 days. If we knew this, we would have used a different company. These glasses are needed sooner than this!
The service is very good and they are always quick to offer assistance and recommendations. Look forward to future visits.
Amazing, lots of selection, very good workers
Like others have said, if I could give more stars I would! I appreciate all the lovely ladies that work here & made the experience enjoyable. Very insightful and informative, and gave great opinions on different frames. Always nice to see their lovely faces, I might just start coming in for fun. Thanks Lenscrafters!
Warm and friendly customer service
Very nice place. Went there only to repair a screw on my glasses. I paid 5$ and received my glasses back within a few minutes.
The staff was super kind and helped me fix my glasses within minutes and that too free of cost!
Very friendly and helpful over the phone. Needed to replace my current lens (broken) and they helped everything through easily. The convenience of having the new glasses shipped is perfect during COVID!
They didn't have the glasses I needed for class at 7pm after I got an email at 2. Great customer service bad online presence.
I was here since 9am as the website says and its not open. The store staff just told me that it opens at 10am? Its misleading...
Super friendly, made me feel comfortable and helped me adjust my new frames.
Miss Li was very helpful and made the whole experience a pleasure. My son needed eyewear and she took great care of him. In and out in ½ hour! Thanks Ms. Li
I had a great time picking out a new pair of glasses here. Ana was very nice and welcoming, as well as being very knowledgable! I was surprised that they let you take the frame from sunglasses and put in normal lenses, which is what I ultimately did. I'll be going back to pick them up in 2 weeks and hope to see the same staff members :)
My purchase experience was very good. Helpful comments by crew. Wide variety of frames. 50% off on lens.
Jocelyn was so polite and had a warm welcome:)
North Vancouver LensCrafters staff lack basic customer service skills.
Rude, dismissive, and unhelpful. We got our prescription glasses at another Lenscrafters branch and everyone there was very kind and accommodating. This branch, however, was the opposite. JOSEPHINE made us feel UNWELCOMED and was in a hurry to get us out of there. While we were at this branch, we felt very uncomfortable with Josephine's presence. Yes, she asked us if everything was okay, probably because she just wanted to get the glasses from us so she can clean it up and put it back on the shelf. We felt belittled most especially when she learned that we were using our insurance for prescription sunglasses. We asked her if we can get cheaper prescription lens and she mentioned something about us putting their opticians' license at risk. I mean why would she even say that? She also told us that their system (insurance claim) was not working. I clarified if it's the same with other branches and she said YES. We tried to justify her actions but there's just no excuse because she treated us like we have no money. We felt so awful when we got out of this store. I immediately called 2 Lenscrafters branches and confirmed if they can accept our insurance and they were more than eager to welcome us there! Btw, we went to Scarborough branch and the treatment that we received was different. They were so polite and patient. Their customer service was excellent and they went above and beyond for us. We bought 3 sunglasses and paid additional $400 on top of our insurance claims.
Had amazing customer service. Thankyou Cindy
Got all my glasses here, the staff was so nice and helpful. :) 10/10 reccomend.
My family and I have been using the Lenscrafters at Oakville Place for years now. We began visiting them when my son was little and needed a particular prescription. They always made him feel welcome. Over the years, we have gone back for our own prescriptions and have always had great service. I have never had issues finding stylish glasses for myself and when people have complimented me, I tell them, "Lenscrafters." They are always pleasantly surprised. When I recently switched from progressive lenses to single vision lenses, I realized I'd made a mistake. The single vision lenses didn't work for me any longer. Mariam at Lenscrafters helped me get a new pair of progressives that suited my needs. I felt really badly having to do a return but Mariam put me at ease and arranged everything for me. I will always go to Lenscrafters first, for service, for price and for quality. I have never had an issue with any of the glasses we ordered and I have no problem recommending them.
Purchased 2 pairs of glasses and had two eye exams there and their service is alwaya great.
(Translated) Excellent from Madame Bergeron! The manager is also very nice! (Original) Excellent de madame Bergeron! La gérante est aussi très gentille!
(Translated) Always good service, professional, courteous. (Original) Toujours un bon service, professionnel, courtois.
I always get great service here. Everyone is very friendly and they are super quick at getting things done. Thanks!
Nice store with decent selection and happy people!!
Great selection and wonderful bilingual service. Looking forward to making my next purchase at this location.
They wouldn’t repair my glasses when the lens popped out of the frame. They told me to go where I bought them from (which is across the country…)
They were supper nice at first when I asked them to adjust my glasses but as soon as I told him I bought them on line he stoped and I left with crooked glasses were they weren’t before the arms were just a little long.
The staff are very friendly and the prices are very affordable. Highly recommend LensCrafters
They have wide variety of glasses which is amazing but the thing that really disappointed me was how the manager treated me. He made me feel like a huge burden to him. I wanted the other staff to help me but they were busy so I had to deal with the manager who was very rude. The way he treated me seems like I'm wasting his time. I bought a nice pair of glasses with them and I hope next time I wouldn't have to deal with the manager. Ever again.
Everything was great. Good selection. Nick was helpful and offered good feedback without being too over-the-shoulder
Awesome staff friendly and quick
Won't even answer the phone. They pick up and hang up. Seven times here, five at Fairview.
Lol rules of the company are a joke internally
Great experience sales manager very welcoming and remembered who i was.
Excellent service from their employees, I found what I was looking for.
Not a welcoming place and not very helpful. The first time going there I was waiting to be helped and the guy decided to help two women who came into store after me. The second time visiting I made it clear I don't know anything about glasses, I was pointed to the men's section and told to just pick what I like.
Very expensive!! Not sure how people can afford to buy prescription eye glasses at this price without benefits. I would not be able to get this without my company's benefit package.
My husband was next to me as I was helped today at the shop. He was so impressed he said that when he needed new glasses he would definitely come here. Thank you for your patience, helpfulness and general good humour.
Update! Great service again. Problem with some stress fractures appearing on the edges of my lenses. The lenses were replaced quickly with ones with polished edges, hopefully addressing the problem. All at no cost. Repeat customer here with now four sets of glasses from them. Easy to get appointment at the optometrist next door who performed the most thorough check I’ve had in ages. Fixed my old glasses for free, even though they were 3 years old. Can’t really comment on the pricing ... no one makes it easy to comparison shop.
The eye doctor was amazing and very through. The store staff was absolutely kind and helpful. I went there before and I will keep on coming back!! I highly recommend them!! 5 stars out of 5.
We had a fantastic experience with Kata Ljubicic. I cannot recommend her enough. She made us feel comfortable and taken care of. She is also very knowledgeable. The selection of glasses and sunglasses here is also amazing!
workers were very nice and liked to joke around, great environment and a great experience.
Dr. Shabo was fantastic with my eye exam. She was thorough and took the time to explain my options. My experiences purchasing glasses with Zoreh and her amazing team was great. They took every precaution to keep me safe as I tried to find the perfect pair of glasses. They were knowledgeable and patient while willingly offering recommendations. Would def recommend. Now, if only we can put a rush on my new glasses! :)
she did a great job by walking me through the process step by step
Dr Leroux does a very thorough exam. She is patient and answered all my questions without making me feel rushed.
im giving one star because it’s not possible to give zero stars . the staff was incredibly rude. they completely disregarded and ignored us and there was no other customers in the store. the only time a staff member talked to us was when we were entering the store and even then they talked to us like we were children. this was definitely not a pleasant experience at all. when your willing to pay hundreds of dollars for glasses, you do not want to be treated like how the workers at this LensCrafters treated us.
My experience at LensCrafters was fantastic. Everything from the selection of the frames through to the purchase was excellent. Sherisse is extremely knowledgeable and I would go back again!
Camilo was a fantastic optician. He helped myself and my daughter pick our glasses. made us all laugh feel at ease
Always meets my needs with excellent customer service!
We were very happy with the service we received. We would recommend LensCrafters! We walked out with new glasses for everyone in our family.
Great friendly staff was helped right away and felt very welcomed I would definitely suggest visiting for all your eyewear needs
Friendly staff
Great insight and very helpful when helping me choose lenses. Quick service and done right the first time. 10/10 would recommend.
I first visited the optometrist and I received a professional service. Then I went to choose my glasses, it was an excellent shopping experience. Staff were polite and helpful, especially Azam. I recommend this place to everyone.
the best! Mac helped me find the perfect frame for my transitions. He is so engaging and knows his business. The staff are always freindly and very knowledgeable.This place it my go to for any eyewear.
Terrific service in choosing my glasses and protocols for COVID also in place and being followed. Thank you
Great customer service. Lenses were a little bit pricey but overall we're happy.
Thanks to Lori and all the kind staff for helping me find the perfect glasses!
Overall very happy with the friendly staff and service. Would recommend to others.
I was assisted by Kim who was friendly and patient, and explained everything through the process very well. Great selection of frames with a good range of pricing. I'll definitely be going back for future purchases.
The ladies that helped my partner and I were excellent! We had personalized and very attentive service, but with plenty of freedom to browse the items without feeling pressured. Even when they found themselves with technical difficulties, they never let it hold up our experience. Excellent service all around, and would highly recommend them!
Friendly, courteous staff.
Glasses took forever to arrive. When they did, I didn't get a call. Not the good communication I expected for $600. Staff was nice in store but the lenses are over-priced and bad quality. They make and sell their own lenses, which are not as sharp as the Zeiss lens you can get elsewhere (even though they charge the same).
We went here for my daughter’s first out of glasses and we were so happy with the help and support we received.
Have wide variety of collections. Staff are very good and will definitely help to choose the right glasses.
The team were so helpful Always come here to get myself and family glasses. Great selection and speed of service
Nick was extremely helpful and very kind :)
Mr. Khalil was awesome ????
purchase experience was good. Although they don't have the cheapest glasses, but the sales was patient for me to try different pairs and didn't push to purchase expensive ones. friendly people.
Undeniably & undoubtedly the best place for Oakleys! Been an O-guy for over a decade now and lenscrafters got this brand and more! The selection is great BUT what makes this location stand out and BEST among the rest is their excellent customer service! Hats off to ERIKA and her team for always delivering the best customer experience and these guys know how to take care of their patrons! Keep up the good work!!!
Wouldn’t help me cause I didn’t have my prescription on hand. I know covid has taking a toll on most business, but this was just stupid. Lost a customer for sure I was looking to buy not just look.
Sarah was very friendly and helpful. Great service.
Lencrafters is a great place to buy glasses. The staff are very helplful and are good at helping you choose the frames that suit your face. I highly recommend them.
Defiantly will buy from them again.
I'll give five stars to their customer service I had some scratches on my new frame and I didn't have the protection plan they've changed the frame for me without asking any questions.
Got a very high prescription pair of glasses here. The manager, David, was super helpful and got me the lenses and coating type I wanted. I have the typical "asian nose" so I needed more adjustment than most people and David was very patient with bringing the lenses forward/changing the angle of the arms.etc to get to a point where they sit comfortably. Great service.
The team were amazing as I engaged with three of them. Josephine De Villa was an excellent ambassador of LensCrafters, she was super friendly and had a lot of patience with me as I tried on several different pair of glasses. I actually appreciated her professionalism and honesty with each pair of glasses I tried on. Thank you one again for your team...............glasses means a lot when you wear them in public view.
LensCrafters Oakville customer service is by far the best! They have variety of exquisite sunglasses, lenses and frames at affordable price. Shoutout to Rei she's great!! very attentive, helpful and friendly. She went above and beyond to assist me with my glasses needs. I highly recommend this store location for your eye needs. Keep up the great job!
Bedtime I’ve been to. The staff are friendly and know their trade. They replaced a new pair of glasses for me as I wasn’t happy with the lens with no hassle at all. Not pushy about sales and ask nicely if yo want the warranty. New glasses fit and work well for me!
Quick and very friendly service!
My glasses broke while on a business trip to Victoria; the staff member I spoke with had them fixed in minutes with a smile. The store is clean and bright, I highly recommend checking it out if you need anything optical related.
If you want cheap glasses, go to LensCrafters. My lens were pitted and scratched after 3 months of wearing them. Even purchased their expensive lens towels. I went back to the store and I was told I didn't know how to clean my glasses. I've been wearing glasses for over 50 years. WTH? Lesson learned and will not shop there ever again.
I went to get some new glasses and I received the best customer service I’ve probably ever had at a lens store. Zohreh was very nice and even helped me decide which one suited me better. Very polite, helpful (and pretty which is besides the point lol). The shipping was supposed to be 2 - 3 weeks but I got mine in a week! Very satisfied!
This was the worst experience I have had getting glasses hands down. I have moved a lot and have got glasses from many different places, this place takes the cake for poor quality and poor customer service. Let me clarify that before I go on, I had good experiences with some employees here it really was one manager that left me feeling this way. Almost exactly one month ago I bought a brand new pair of Armani glasses with anti glare and scratch resistant coating. I have several surface scratches already on both lenses. For work I sit at a desk, I am building my own website so I come home and sit at a desk, my point is I do nothing to warrant scratches. I take good care of my glasses and always use the cloth provided with the solution I purchased to clean them, there should not be scratches after one month. I politely explained this to the manager, she started accusing me of throwing my glasses down on their surface and not taking care of them properly even giving me a lesson on how to clean them in a very mocking tone. Her only solution was for me to buy the protection plan and pay $25 each lens on top of that for them to be repaired. During all of this I was also told that what I bought wasn't really good enough and if I had bought the premium coating this wouldn't have happened. I left this experience knowing that their only intentions are to up sell, if you don't but the absolute premium package then they are going to try and force their unnecessary protection plan on you and make an additional $50 every few months to repair their low quality product. My suggestion is do not waste your money here, go to Hakim optical, it is right across the street and you will get a much better product. I will never go back to LensCrafters after this experience.
They helped me fix my glasses when I didn’t have an appointment. The employee was very kind and fast! I appreciate them a lot
I was extremely impressed with the extensive knowledge base of our sales person. She was very polite, efficient and was able to answer all of our questions while conscious of our pocket book. I will be buying my next pair of glasses here again.
Very accommodating staff... There are 3 of us in the family that require glasses all the time -- I think we will be long-term lenscrafters patrons.
Collette, Mustafa and Mariann are awesome! They fixed my glasses with the right nosepads and did everything I needed done. I'm a very happy customer!
Very perfessional, very knowledgeable staff
ive been shopping here for several years, they are hands down the best for service and helpful staff. Getting to know all the staff thru the years ,i see the same great service.
I had a wonderful experience at the store. Great customer service by the associate working there ( I don't know her name). There is a lot of variety of prescription glasses to choose from which makes your visit worth it. I would definitely recommend to visit this store.
The receptionist lady at the front wasn’t all that friendly and I seem to be of an annoyance(?) to her. Didnt seem that she wanted to help nor want to be there. I actually Returned the second time to get another pair after the girl (optometrist student) who was helping me get my first prescribed glasses was super helpful and friendly, but will not be coming back here anymore.
There is a reason Lenscrafters is the quintessential optical dispensary - because they have the best selection, prices, and attitude! The staff are so kind and actually LISTEN to what the customer wants! And they go out of their way to make you satisfied! Thumbs up!
Frame missing a screw, employee here are very friendly and help me to fix it in a second
(Translated) I had great service, great advice from very welcoming and smiling people :-) Thank you so much! Bobby (Original) J'ai eu un service de grande qualité , d'excellents conseils par de personnes très accueillantes et souriantes :-) Merci beaucoup! Bobby
Everything is great about lens crafters
Always very efficient staff! Khalil was so friendly and helpful and was not pushy. Understood what I wanted, no more no less.
Yesterday I went to LensCrafters to get my glasses fixed and i was very satisfied by the way that an employee called David helped me out.
Samantha is friendly, professional, knowledgeable, and patient!! I walked in and was served immediately. I gave Samantha my prescription and she is showing me the lens on the iPad and what it would look like BEFORE I have my glasses! I am thrilled that I came here PLUS I saved $240 if I went to Pearle Vision. Thank you Samantha, you have a customer for life!!!
(Translated) the saleswomen are extremely aggressive. They really like to insult customers from the reception in the store! The pressure to buy is incredible !! I will never go back and I will tell everyone about the service they provide! (Original) les vendeuses sont extrêmement agressives. Elles aiment beaucoup insulter les clients des l'accueil en magasin! La pression d'acheter est incroyable!! Je ne retournerai plus jamais et je vais en parler a Tout le monde du service qu'elles offrent!
Very helpful, got me in right away. Gave me all of my options and even discounted my appointment. Highly recommend!
I bought a pair of Ray-Ban prescription sunglasses and a pair of prescription reading glasses today for $718.00 with discount. I was well pleased with the price and the staff were very friendly and helpful. Thanks
I do not recommend getting your glasses here. Clearly contacts has glasses for cheaper and much better customer service. When you go in for troubleshooting for your glasses, they are much more interested in arguing with the customer and trying to convince them nothing is wrong than helping the customer. Had to return twice because the first time the nose pads were not adjusted properly, and the second time because the hinge was loose on the arm of the frame. Paid $450 for the glasses and they treat you like you paid them $10.
Fixed my mothers glasses for free!
Sonia is an exceptional employee she went above and beyond to help me!
I have paid for new glasses $650 a week ago no word from them , where are they ? such bad service
My wife and me went in to see about our current glasses and we waited Patiently and the lady said she would be right with us and when she was done with the customer she was dealing with looked at my wife and me and a man walked in and she went right to her and skipped us all together like we where not even there , I can't stand being ignored so if you want a bad customer experience come hear what a waist of time , they won't be seeing me future Business .
Mr. Khalil and Poopak were extremely kind and helpful. Thank you for the great service. Mr. Khalil reminded me of a warmth and welcoming people used to have years ago.
BEST service ever!! I can't recommend this place more. Was there on Thursday and Rei helped me fix my glasses. I normally don't write reviews but she really exceeded my expectations. 10/10 highly recommend!
First time coming to this store. Moira was amazing! Her expertise and humorous nature made me feel really comfortable and confident with my choice of new glasses. I will definetly come back for any glasses needs in the future ????
Mom had her glasses fixed and the staff were cheerful and very helpful! Thank you so much:)
Dealt with Kata over the phone who assured us that they would do direct billing. Once we arrived at the store she was nothing short of rude, unprofessional and began to harass my spouse over the claim. She deliberately lied over the phone just to get us through the door and try to tell us how our insurance works when I know how my insurance works since i deal with the benefits side of things for my company. Terrible customer service, ethics, bad attitude and a waste of our time.
Everyone we spoke to was friendly and very sensitive to our particular situation. Thank you to all at the Mayfair location who had a hand in making my daughter's first experience getting glasses such a positive one.
Great customer service. They delivered what they promised.
Best optical place in Lethbridge! Never a let down! Charlene the manager always goes above and beyond. Will never go anywhere else!
As a new customer I think I received the best service so far in Lethbridge Alberta. Thanks
Nikita was extremely helpful, she found me the perfect frames for my face at the Oakville store. She also showed me frames I would have never noticed. Loved the selection the store had and the service was fast and efficient. I only purchase my glasses from LensCrafter because I always have a great experience.
Good customer service. I was indecisive with my frames and they were very patient and understanding with me. They gave me exactly what I wanted and needed.
My experience at Lense Crafters at Woodgrove Mall, was excellent. Allis really took the time to help me find the perfect look and fit. She was patient & considerate. I will definitely be shopping there again. I highly recommend that anyone needing eyewear do the same.
Very friendly and helpful
Great experience at LensCrafters at Fairview Mall. Sheryl was very friendly and helped me find glasses that fit well. Highly recommended.
It was a pleasure working with Alex on the purchase of my new pair of glasses this past Saturday. Not only did her bright, energetic personality enhance this experience but I found her knowledge of the products and her clear style of communication helpful in making my final decision. Thank you.
I had my eyes examined today by Dr Lou Crust. He was so professional. After my appointment I walked next door and had Sam help me with selecting my new glasses. She is so friendly, personable, and was very honest when helping me to select my new glasses. I hadn’t seen her in over a year and I was very impressed that she remembered me. She was very professional and made me feel so comfortable with my decision. Moira helped with the paper work and payment. She was very efficient, helpful, and friendly. I recommend the St Vital (Winnipeg, MB; Canada) LensCrafters to all my friends.
Bad service! The person at the entry didn't even show any interest, and talked to me in rude way! I didn't have even the chance to explain what I wanted!
Lens rafters on St.vital mall are professionals. I will come back there. I am using correction lenses for last 50 years. They are exceptional.
Excellent customer service , great deal and fast delivery time.
Worst experience ever. I had a problem with my glasses which I bought in this store, this store said they offered refund. so I went there and exchanged my glasses successfully. However the shop assistant looked so confused when I told him that there should be a refund. Because my glasses are less expensive then the exchanged ones. It was a Middle Aged Male who has round glasses that served me today.( Thursday ) When I asked for a refund, he looked at me with the upmost uncomfortable expression ever. Like it's a crime to ask for a refund. Then it took him20 minutes to work on the refund process, and he took my credit card to swipe without asking for my permission. I felt so angry at this man and disappointed at this store. For a store that prize itself on the one month guarantee rule, this just shows how unprofessional the stores employees are and how dosrespectful they are to customers. They welcome you in with a warm smile knowing you are going to pay money, however they hate you for taking money away from them.???????????? Worst experience, would not recommend this to anyone. If the owner from LensCrafters sees this, please take what I said into consideration okay?Because it's for your good to improve on your image. so more people will go there. Talk with the guy who served me and get some sense into his head. Seriously he is the worst shop assistant I have ever seen.????
I have trusted Dr. Singh at Woodgrove Optometry and LensCrafters for all of my sight needs for several years. I wouldn't go anywhere else.
I am satisfied with the information and options that were given. Clear explanations and all my questions were answered.
Excellent service today. Looking forward to the glasses! KA
(Translated) I had a special request that according to some eyeglass dealer in Montreal was impossible to do. The order was simple to make me a telescope that had an opaque glass and a clear glass. Congratulations to LensCrafters who managed to deliver me a product excellent condition and delivered in less than 14 days thank you very much (Original) J avais une demande special qui selon certain commerçant de lunettes à Montréal était impossible à faire. La commande était simple me faire une lunette qui avait un verre opaque et un verre clair .Félicitations à LensCrafters qui a réussi à me livre un produit excellente condition et livré en moins de 14 jours merci beaucoup
(Translated) Very courteous service. Miss Huot took the time to explain the health of my eyes to me. And his team is very professional. (Original) Un service très courtois. Mlle Huot a pris le temps de m’expliquer la santé des mes yeux. Et sont équipe est très professionnelles.
Extremely polite and helpful!
(Translated) I really did not appreciate the way I was greeted by the lady at the reception of the eye exam. I was wrong place and she explained to me in a haughty and condescending way that I was in the wrong place! Not cool, what does it cost you to be nice? It left me with a very bad impression and did not make me want to try their services. I'm glad I took an appointment to another place across the street! (Original) J’ai vraiment pas apprécié de la façon j’ai été accueillie par la dame à la réception de l’examen de la vue. Je m’étais trompée de place et elle m’expliquait d’une façon hautaine et condescendante que j’étais au mauvais endroit! Pas cool, ca vous coûte quoi d’être sympa? Ca m’a laissé une très mauvaise impression et ne me donne pas envie d’essayer leurs services. Je suis bien contente d’avoir pris un rdv à un autre endroit l’autre côté de la rue!
(Translated) Excellent service and great price! (Original) Excellent service et très bon prix!
Went to fix some glasses, no receipt, Jun is great. Helped me with all my problems, even replaced the ends of my frame all free of charge.
This location recently changed management so other negative reviews may want to revisit them. I went in today (April 9, 2018) and even though the staff were very busy helping other customers, the manager acknowledged me as I entered the store and said they'd be with me soon. Far too often healthcare businesses (and I do consider vision products to be part of healthcare) don't put effort into making customers feel acknowledged because they know we're probably not going to leave. But the staff here made sure I felt acknowledged and appreciated. So right away the experience began as a positive one. Once they wrapped up with the other customers, they quickly dealt with my need. Part of my glasses were broken and they fixed it on the spot. They were friendly, patient, helpful and kind. I'll definitely return and I highly recommend this location.
I came into the store to order my prescription sunglasses. I had already picked them out, so that helped, but she had me done, fitted, paid and out in about 17 minutes so that I could be on time for my doctor appt. A huge thumbs up!!
Mac at The Bay Centre location in Victoria was awesome when I went in for new glasses. Super friendly, helpful, and extremely knowledgeable! ????????
Good choices , friendly staff
Extremely helpful team! I had to adjust my eyeglasses frame which were quite delicate. Even though the frames were not purchased from LensCrafters, this store was incredibly accommodating and helped me out in a bind. Obviously, I accepted all liability in case of damage (as the product wasn’t purchased here), but Natalia was a pro and carefully got the frames back to normal. Thanks LensCrafters!
Amazing staff, everyone was very friendly and knowledgeable. Their customer service skills were unlike I have experienced before (in a good way)
(Translated) The workers, both in the store and the professional optometrists were a pleasant group, quick to answer questions and discussion, and their cordiality was unwavering. Thank you (Original) Les travailleurs, tant dans le magasin que les professionnels optométristes constituent un groupe agréable, prompt à répondre aux questions et à la discussion, et leur cordialité était sans faille. Merci
Shawn, Nancy and Mackenzie were amazing. The customer service was excellent. They took care of me and I left the store with a smile on my face. They helped me with choosing a frame that fits perfectly and at amazing prices. I would recommend visiting the store if you are looking for glasses and they will give you amazing advise on the product you want. Customer service was on point. Thanks guys
I have been coming to LensCrafters (St. Vital location) for years and they have a great selection of glasses! Their staff are always helpful and really try make the process easier. Moira is an absolute gem and so easy and fun to work with. She always had a smile on her face and was very patient with my parents and myself no matter how busy she was. She gave her opinion but was not pushy and it’s evident she had a passion for her job. Definitely a place that cares more about making people happy and comfortable rather than just trying to make money.
Had a great experience at this location. Eqlima was fantastic to work with and she handled our requests with ease. She helped me pick and set me up with a great pair of sunglasses. Amazing place!
Absolutely love LensCrafters I always have a hard time finding the right pair of glasses and Mackenize was amazing, she was so helpful in making sure i chose the RIGHT glasses for me. Will be telling everyone to come here. Thanks LensCrafters team and Mackenize
doesn't even deserve a star. I went there today and was served so aggressively I had to make a formal complaint to the head office.
Got My Eyes Tested ,Purchased New Specs & Shades:)Best In Nanaimo:)Great Service & Awesome Staff
The screw fell out of my glasses and they (Monigue? Monique?) fixed them for me super fast! The place was extremely clean, and everyone working there was so nice. Will be going back to purchase my next pair of glasses from here!
(Translated) great experience! (Original) gran esperencia!
Amazing team and always friendly! Best place to buy glasses city.
I had a wonderful experience. Thanks Khashayar for your great service. Khashayar is very knowledgeable and I recommend him to anyone who wants a great pair of glasses.
(Translated) The whole team is very professional! The service is excellent. The 1 hour service for the manufacture of the glasses is really convenient. (Original) Toute l'équipe est très professionnelle! Le service est excellent. Le service 1hr pour la fabrication des lunettes est vraiment commode.
Not only is there where you'd go to get ripped off, but they are discriminating and useless. I've bought glasses here two times now, and had my eyes checked once. They often put you least priority if you are a child because they don't get payed as much since it is covered by healthcare. Not only that but their prices are insanely high, about 20-25% more expensive than any other place I've been to to get glasses/eye exam. My most recent experience is when i called them, and a french woman picked up the phone, then said she was going to transfer me because I spoke English, then proceeded to transfer me to an even more Quebecois woman who basically said "Hi how may i help you" but them moment I said "hello" she almost immediately hung up. How straight up rude.
Wonderful staff and very helpful with selections!
Super nice lady helped me out with finding the right glasses. Very friendly and welcoming :)
Dr.Leroux is amazing. I had a fantastic appointment with her. She's very thorough and kind. I highly recommend her. Also Nancy was amazing at helping me pick out and get my new RX glasses and prescription sunglasses. Great customer service from all the staff. 5 stars!!!!!!!
Great place and service
Superb service! One of their employee Anna was very polite and helpful.I Got my glasses in 1 hr .I didn't have to wait for weeks.Couldn't be happier with my experience at this Lenscrsfters store.
Worth the drive for me to come for such a wide selection. The staff are always very informative and professional.
I've bought my glasses from Lens Crafters for over 20 years and I'm not going anywhere else!
(Translated) A big thank you to the staff for your work and patience. We are very happy!! (Original) Un grand merci aux personnels pour votre travail et là patience. Nous sommes très contents!!
Excellent service, great selection and fair prices. This is my favourite go-to place for eyewear.
Clean, professional, and friendly are the first three words that come to my mind thinking about my experience at this LensCrafters. David and another associate whose name I unfortunately did not catch were patient and helpful in helping me find the ideal pair of glasses for my very high prescription! Both of my parents have also gotten their newest glasses here at this location and also would highly recommend. Keep up the great job!
Great professional services. Nice place and people.
Fantastic eye doctor. She was wonderfully friendly, made both my own and my two year old's eye exams a breeze.
I switched to a different eye doctor and glasses provider due to proximity. What a mistake. I have always loved Lenscrafters. The care and effort made by the opticians has always been second to none and I can't recommend my optometrist - Dr. Peter Tong - enough. I will stick to what is better instead of what is closer.
I being coming to this store for the last 10 years and got around 50 pairs and always come back because of the people here!
In 2020 and this kind of customer service?!! Good luck with surviving!
Received a glasses fitting free of charge even though I hadn't purchased my frames there. They didn't even try to shame me for not buying their frames.
What happened today (July 2/21, 17:00 fitting appointment)? My spouse returned from this store in Fairview Mall upset and angry. She feels that she was given a very cursory fitting with her new glasses. It was a rushed affair. The agent didn’t bother having my spouse look at a full-face mirror to see whether or not the glasses fit. No effort was made to use the heating pads to remould the frame’s arms to my spouses’ ears. LensCrafters took her money, and then LC ushered her out the door. What upsets me is that I have received good service from this store. LensCrafters, what has changed?
Everything went well. Kia (Bahador) was very helpful. Thanks Kia...????
Great customer service, yes short staffed. But what stores are not short staff now adays!!
Super prompt service with a smile. Just great at what they do. Thank you
Great place to have your first glasses! Very helpful and detailed staff! Happy with my experience!
The staff at this location are always so friendly and helpful, always a positive experience :)
Pegah, the assistant manager is really friendly and knowledgeable. My husband didn't feel good with his wear glasses and however it passed 1 month to return, she helped him to return his glasses and get the new one with new type of glasses. They are great and very helpful.
Very professional & knowledgeable service.
The Employee helped is knowledgeable experienced.explained to me different options of price and features. no pressure for me at all
(Translated) The receptionist was not overly friendly. (Original) La réceptionniste n'était pas trop sympathique.
I received exemplary service! They were very patient and friendly answering questions and explaining details so I could make informed decisions on what frame and lens features to buy. I really felt like a VIP there. On top of this, their selection of frames are very good if you are looking for premium brands.
Very disappointed. I took my glasses that I've had for a couple years (which I purchased from them at an astronomical price) to get them tightened and when I walked away, I realized when the girl had tightened them.. she had cracked the frame. It almost looks as if they are too tight on the lenses and the material is being stretched which has never happened before to me with any glasses! Won't ever go back!
I had an great experience getting Oakley prescription sunglasses from this store. My situation was a bit complicated because I was travelling but they offered a full refund guarantee should the glasses not be done in time or shipping it to me. Everything went well and I am very happy with the glasses. They also have direct billing for insurance which is very convenient. Thanks!
The staff were very friendly, knowledgeable and cost conscientious on my behalf! Excellent experience overall!!
Amazing experience Nikita was great.
Very friendly and knowledgeable staff. They helped me choose the best pair according to my daily needs and style.
thanks for you help me for my lenses
I've had nothing but wonderful service from this location 10/10. The staff is very knowledgeable, polite and amazing. They answered all of my questions professionally and really helped me find the right pair of glasses. I plan on continuing purchasing my glasses from this location and can 110% recommend them if you are looking for a great place to purchase your next pair of glasses.
(Translated) Super nice shop, very welcoming with staff who advise us well for the panoply of choices available. I will go back there. (Original) Super belle boutique, très accueillant avec un personnel qui nous conseille bien pour la panoplie de choix disponibles. Je vais y retourner.
This is the best place for lens and glasses in Nanaimo! I went there yesterday and Monique helped me patiently and answered all my questions, advised as and what can be best. Today Amelia spent 1hour time to elaborate various kind of lenses, extra features etc. and finally I was able to choose a frame and lens type!! The store was doing 50%off on designer fram and lenses too! Loved the experience!
Pavneet assisted me when I arrived at the store. She was extremely kind and helpful. When i returned the next week to finalize my purchase she immediately remembered me and was ready and willing to help. Very positive experience.
This was my fist time looking for glasses! I’m sooo glad I chose LensCrafters! Cindy at Woodgrove in Nanaimo was amazing! She is now my go to! Looking forward to getting my new glasses
They were friendly and professional. I liked the selection of prescription sunglasses.
I came in with my own frames to purchase lenses. My experience with Pavneet was quick and seamless. She provided excellent customer service and was very knowledgeable and sincere in answering all my questions. She listened to my needs and provided me with all the information as opposed to swaying me towards the most expensive option. Highly recommend!
I hear people giving these guys bad reviews. I TRULY do not know what people are looking for??? .....so.....um. GREAT service ALWAYS.
Great service and very informative. Delivered in perfect condition and very reasonable pricing. Thank you Reza for the professionalism and time to make sure my spectacles fit perfectly!
Great staff, great doctors, great experience all around.
I broke my frame on glasses that I purchased from another company. I called Lenscrafters to see if they had the frame in stock. They did. They put the frames on hold and I drove to the store. Within 20 minutes, I walked out of the store with the old lenses in the new frames and was able to purchase a 1 year insurance plan to cover the frames should I break them accidently again. The service was excellent and exceeded my expectations.
I haven't gotten a new pair of glasses in over 5 years, so I was due! The staff were so kind, approachable, made me feel at ease, and we're so friendly. My shopping experience was fast but not rushed - the team was also efficient and accommodating. Health and safety measures were clearly explained to me and followed, and I felt safe throughout my entire visit. I will be returning to this location for my next pair, and highly recommend their exceptional customer service!
A screw came off my glasses a while back and I finally got the time to fix it. They did an excellent job and fixed it for me for free!! The employees were very friendly and I liked how clean their store was. 10/10 would recommend!
I had an appointment for an eye exam today. It was my very first time and I had an appointment with Dr. Parsons. It was very quick and I didn't really have to wait. Dr. Parsons is very nice and friendly. My experience here was extremely well and I recommend getting your eye exams here!
Awesome personel attention! Fix my frame glasses free!
Expensive store with glasses but great customer service
The optometrist at Lenscrafters (Place Montreal Trust) fixed my glasses (bought elsewhere) on the spot, no appointment, and for free! Super friendly, helpful & professional. Merci beaucoup!
Loved my new lenses they are so clear! Having the privilege of trying many different lenses the Modern Lifestyle high index are my new favorite. Ultra clear and super comfortable under the single vision category. Thanks Nikita for changing out my old pairs!
Great experience. Tom offered some great advice, and the product line and service by all was above what was expected. Pricing is good as well. I haven't picked up my new glasses yet. I'll pop back and update this review if anything goes wrong.
I have purchased many glasses from this location and I am always happy with the selection. However, back in August, my partner and I purchased glasses from this location, and they royally messed up his sunglasses. Trinh was our sales person and she is VERY fast and pushy. She knows how to upsell and she draws up quotes in an instant. She also totally stole my glasses purchase from another sales associate as she was working with my partner first. I am not sure if these employees are commission based, but based on how quickly she stole me from the other lady, I would not be surprised. My partner purchased a pair of Oakley sunglasses, and chose lenses from the catalog. Little did we know, when you "design" these glasses with a Rx, the optician (Trinh) MUST adjust the fitting to account for the CURVED LENSES. Due to COVID, working essential jobs and well, life, we were not able to get in to fix this problem until after the 30 day satisfaction guarantee. The only way we were able to get a relatively decent solution to this problem is because the extended warranty on these glasses was purchased. Kata help us with this issue, and now we are waiting for the correct lenses to be made. I am disappointed that this problem even happened in the first place and I am hopeful that the new lenses are correct.
I have coming here for over 10 yrs! The service is outstanding! A special tip of the hat to Ron and Dorthy for all there hardwork. Thank again And here we go again ! this year was no exception. Stellar service from Aleesia and extra special thanks for all of your help!
I just came from my first eye exam with them and was very impressed with the Dr. Through, very knowledgeable and cheerful. Much more in depth appointment than anticipated. Overall great!
They weren't kidding when they said glasses in under an hour great for emergency's
Top tier service from the team working here!
Very friendly and experienced Staff offering excellent service!
Went in because they called and told me my glasses were in, and made a trip all the way up to Red Deer, just for an extremely rude man to tell me that only my sunglasses were in, but not my regular glasses. I specially told them earlier to call when both were ready so I only had to make one trip. A wasted trip was made and the man helping me was extremely rude
Friendly staff, so welcoming
Azam is very lovely and has such a great personality she is so nice and calm she doesn’t rash you to pick what you want 100% recommend going there
A wonderful experience with outstanding service.
Great place to get your glasses. Spent all day there till i found the right pair. Great team effort on their part. Very happy with their services
I purchased a pair of prescription glasses and a pair of prescription sunglasses. I received excellent service! I did have to wait for a bit, but I think the wait time was reasonable. I also took advantage of their policy in which you can get a different pair of glasses if you don't love the ones that you bought.
LensCrafters store at Rideau Centre provided me an outstanding service, the place to go. a specia thank you to Hannah for your dedication and always ensuring full customer satisfaction. I recommend this store.
Yasmin was fantastic to work with!!
My wife was in the market for new eyeglasses after an eye checkup with Dr. Tong. Very convenient to have the doctor's office and store together in one location. Newly renovated, clean and bright. We received top notch service on both the eye checkup and shopping experience. Thank you to Kevin and Josephine respectively!
Went in for repair and had exceptional service
To say I'm bewildered would be an understatement. I waited a year to share this because I was so petrified and genuinely terrified of the opticians. This LensCrafters has easily some of the most unprofessional opticians I will ever see in my lifetime. Both Kim and Shawn were extremely rude from the start and both had zero patience when adjusting my frames. The same thing happened last time, only this time, I was being yelled at and talked down where my sister and cousins had to come over and ask if I was okay after hearing her from across the store!! This is because I requested for her to readjust the frames just a bit more during the time when she is readjusting them on my face. I didn't want my glasses to stay crooked like my last pair at LensCrafters.. and I didn't provoke the lady whatsoever, so I'm clueless as to her behavior, but she really shouldn't take out on me like that. I almost started crying and wanted to run away - that's how bad it was getting. Good thing I had family with me. She toned herself down when they came to check up on me. I'm an adult male, by the way. This was just completely foreign and out of the blue, and I couldn't leave because she held my prescription glasses I payed for. I left prematurely and pretended they fitted comfortably. I came back to have them readjusted because they were digging into my skull leaving red marks, and since their frames have free readjustments. I had Shawn this time, instead of Kim, who was better (only at the start, though). I also inquired about my lenses being defective. My lenses had a severe fish eye effect, seemed completely defective to the point where vertical lines appeared completely warped to look at. Kim told me to keep wearing these fish eye lenses for a week and then she might do something about them (I tried so hard to make them work). Shawn wanted to see me again to determine the problem but when I came back, he forgot, then began addressing me as the problem. After trying so hard to convince myself that they were okay and that I am indeed the problem that they made me feel through repetition, and that this is normal, I realized that this isn't okay, nor right, and I'm positive others can make them better, because I am not the problem. They forced me to see my optometrist again. I've been bullied in my life, but I will not tolerate that when politely trying to get glasses done right by opticians. I took my optometrists advice into consideration, and decided to return the glasses altogether due to the varying issues the opticians are having cooperating and with mannerism. I wish I had recordings. === To keep things minimal (LensCrafters will receive my full story): They gave me inferior frames, bad lenses, bad resizing, and very bad attitude, forced me to come back several times in the span of a month and got annoyed when I did, told me I was the problem and to see an optometrist-who said I was fine and to stay away from this place if they couldn't accommodate my eyes, and when I decided to make a full return due to all of this, Shawn told me they would never serve me again at this store and to never come back, and staff kept talking about me over a week later out loud for customers to hear (my sister who passed by heard them). I wasn't planning on coming back after this, but this truly was a shocking, considering I just wanted glasses and lenses that fit, and to get out of there, and LensCrafters (ironically) couldn't accommodate. I went to Hakim Optical shortly after, across the street, they treated me right. I price matched from LensCrafters and they were able to order the same frames, they accommodated my request for flatter lenses (actually, they just made them right the first time), and I was the happiest I could be, all in a very short time frame. My advice is to come here only for frame ideas, you can order them from someone else and they'll be happy to help. I never thought opticians of all people could behave this way, and the quality of lenses just really isn't right, and it's true. I indeed was not the problem, Kim and Shawn.
They have a good collection of frames but the staff are not friendly at all. Ramona, she is the only exception who is very friendly. Today I went to pick up the frames for my daughter. The guy at front desk was some what okay but the female at front desk was so rude. Acting like she is giving some favor to me. No, I paid a good amount of money ($327.00) for the glasses and came to pick it up. Not for any of your favors. They never advise or ensure the customer is satisfied with the product. My daughter was okay with the glasses when she worn it first but experienced little discomfort. We approached the front desk to get it fixed, the lady was so unhappy and reacted in a rude tone saying that you have to wait. This is not the way to behave to customers. While I was waiting with my daughter for their technician, I watched how this lady dealing with other customers. She is very selective acting nice to some of them and rude to others. We faced the same when we went to select the glasses on 31st December. She didn't like people like me to be in her store. But Ramona was very friendly and helped us. We normally go to Doctors Eye Care. They don't have many selections but the staff are very polite, friendly and helpful.They will spend time with the customer with out any impatience and ensure the glasses are perfect and customer is happy. I may not go again to this place due to this bad attitude. May be to Calgary or Edmonton?. My daughter still experiencing discomfort with this glasses.
Dealing with every staff member at the St. Vital location was such a positive experience. This was the first time I've been to Lenscrafters and would recommend it to anyone. Very professional and helpful.
Very detailed & helpful nice people
Always pleasantly surprised by this particular LensCrafter. I have been wearing glasses for many years now and the experience has always been similar: getting new prescriptions, waiting a few days to a week to get the new glasses. This particular LensCrafter however, managed to get my glasses done in a day. I was amazed. Later I had a problem with my glasses that needed one of the lenses replaced, and they've fixed it in 20 minutes without charging me anything. I also bought sunglasses here, and I'm sure I'll get a lot more glasses done at this store in the future.
Excellent service highly recommend .
I have purchased a few times from Lens Crafters out of the Conestoga Mall Waterloo branch. My experiences have always been very positive. The employees are all very well trained, have great customer communication abilities and finalize sales very proficiently. Thank you for continued excellence.
Everyone was quite friendly and accommodating. The doctor was both efficient and jovial throughout the exam, and the saleswoman who assisted me with choosing my frames was absolutely lovely! My visit was a pleasant experience.
Amazing service! Very friendly employees and very fast reparation on my sunglass! Thank you :)
Amazing experience Anna was so helpful fixing my glasses, amazing costumer service. I will be coming here for my future glasses needs because of her service.
Came in to get my glasses adjusted. Service was great and couldn’t have asked for better help. Nick the team lead was stellar to my experience.
I've bought glasses from here in the past, and had a good experience. This time I went back, I felt that the one saleswoman wouldn't leave me alone. I felt like she was just following me around the store, and I became uncomfortable. When I did find a pair that looked good on me, she was okay at helping me figure out the price of lens and frame, but she kept on saying that I need the premium type of lenses, blue light addon etc. which I didn't want. I then became even more turned off by her behaviour, and wanted to leave because I was no longer interested in buying. She then insisted that I look at other pairs, but I still said no and became more frustrated and left. Please be mindful of becoming too pushy, and annoying to your customers -- I don't think that tactic really works for anyone anywhere. Just let them browse, and if they have questions they can come to you.
The worst experience that my family has ever had. The women at the front as well as the manager were very cold. Our HD lenses came with factory markings on the lenses that created blurry spots while wearing them. When asked about it the employees stated that all HD lenses have had that for 3+ years. Which is odd as I have HD lenses from septmeber 2015 with out such markings. When sent back away to get HI lenses, we waited 8 days and and they still had those markings. Again when questioned about it we were informed that they all came like that, although we were never told that when we got them sent back. The staff was very unpleasent to deal with and that includes the manager. We were treated as though we were a nuisance. We will not be returning and hope that others will take from our horrendous experience.
Very positive experience. Staff were very helpful and thorough.
A small selection but very decently priced and efficient. I picked out a pair of glasses today and they're going to be done in an hour? Like what? Thats amazing. Found my perfect pair as well. It was probably a 10 minute process to get paperwork and account done. 10/10 would recommend! Glasses shopping made easy
I went in to discuss purchasing glasses via my work benefits. The lady I was speaking with was very nice but another employee joined in on the conversation and I left feeling like I was a peasant who couldn’t afford their glasses. I was surprised by the prices compared to competitors. Said employee told me how my coverage would barely cover the cost of one pair and continued to say they are a high end store in a condescending tone. I felt embarrassed. Employee wasn’t interested in showing me anything in the store (even the lower priced frames). I got the message that they are high end and I am not a viable customer. Funny how my insurance can get me 2 pairs of glasses everywhere else. If you are not rich, don’t go there.
Easy to understand pricing and excellent service at this location! Shout out to Hanna for a great experience.
Was told glasses would be ready in 7-10 days. 15 days later still nothing. Tried to call store 4 different times on different days to follow up. No one has ever picked up the phone. It just drops the call after 4 minutes of ringing. Need to go in person and wait in line just to ask a question about when glasses will be ready. They have no reliable tracking method to know where the glasses are in the process.
Just bought a new pair of glasses and couldn't be happier. Leon was very patient with me (it took me some time to pick my new frames), very informative and helpful! He gave me plenty of time to look around and explained everything. Great customer service! My glasses were ready for pick up in an hour. I will definitely come back! Thank you!
Aziz and Kevin and the Optician were incredibly helpful. I needed new prescription sunglasses right away because mine broke and we were leaving on vacation a few days later. The team had my new sunglasses ready for me in an hour!!
All staff at the store (and optometrist next door)are friendly, welcoming and excellent to deal with. Shout out to Danny as he is our go to man!! He is excellent; knowledgeable and takes the time to make sure you get not only the best deal, but also exactly what you need (balanced well with what you might WANT- which is not always 100% the same)...we are admittedly not the most decisive, or easiest customers to deal with...so kudos, and thanks.
I had a great experience at LensCrafters today the gentleman was absolutely fantastic and knowledgeable. Yuvi is definitely an asset to this company. I recommend anyone to make a trip to this store as all the staff are very courteous.
Natalia provided excellent service! I bought my glasses from a different LensCrafters and needed an adjustment and she helped me with no problem! Definitely will be coming back and recommending this location to everyone
The technician was very professional and helpful in my selection. A+
I visited Lens Crafters on Sunday and Karen helped me adjust my glasses. It was great, she was fast, friendly and professional. I left with glasses that were not crooked anymore. Thanks Karen! I did not buy any glasses at LensCrafters but I did go in to have my glasses adjusted. I go every 6 months or more. I tend to fall asleep asleep and roll on my glasses, or smash my face into something. The last few times Derrick or Darrell, I will call him Mr. Fix has helped me. He is not overly chatty but always helps me without question to bend my glasses back into a shape that will sit on my face. I am very thankful for this free service offered by LensCrafters as I am utterly useless in keeping my glasses in 1 piece. I had boycotted LensCrafters previously for the commercial that questioned if you were lucky enough to wear glasses! But when I need to purchase new glasses in the future I’m coming in to see Mr. Fix. Thank you! I wish you had a tip jar!
Great place, always get my glasses here. Good quality. I aways go to Nick, he is great help!
The sales associate, ijeoma was really helpful and patience with my elderly mother. She explained everything and run the information one final time before the purchase
I had two girls, I didn't feel any pressure from them about what I decided if I should get both Glasses and the brand of the glasses, they where very helpful and tried to save me money the best that they can, I thank them very much for there service, I give them both a 10
I have recently purchased glasses from here and I am extremely happy with the purchase and service. The staff is friendly and knowledgeable. Mustafa, who was assisting me is amazing and very helpful! I highly recommend this location and dealing with him. Also, they follow all the COVID-19 protocols and I felt safe shopping there. I will definitely shop there again.
Can't wait to wear my new glasses..thanks
Super experience. Great staff and service
Since I needed glasses very soon because my previous ones were smashed, I came hoping to get new ones soon. As a walk-in from some distance away, being put off until another day would have been understandable but it would have made my life very difficult. They had an opening at the doctor and my lense type was available so they took me right away and had my glasses prepared before I had to return to the highway to go home less than a couple of hours later. Everyone at the doctor's office and the store was friendly and helpful and professional and the doctor even showed me pictures of my retinas to illustrate her advice to prevent further degeneration of my sight. My glasses are comfortable, fit well and allow me to see clearly. I appreciate this team of eye specialists.
Solid selection of frames, with decent promotions for buying multiple pairs. Joss was a kind, patient and all-around excellent employee who made my experience a very positive one. He also was more than willing to assist with my budget and find the most cost effective solution to getting the glasses I needed. Thank you Joss!
My family and I always come here to buy glasses and always have a great experience. Sheryl and Azaam are patient and always ensure that you find a pair of frames that make you happy!
Had a great experience a few months ago at Lenscrafters. Had an older pair of Burberry frames I wanted to wear, but their lenses were super scratched. They were able to replace my lenses and have them ready for me on the very same day. Friendly and fast service :)
Josephine was patient and offered great tips on fit and overall look/match. She ensured we looked at dozens of frames to make sure it was comfortable while looking best on me.
Had a great experience here today, Jocelyn was super helpful and friendly. Thanks!
The staff are awesome. They are very hard working. That's why I love going to Fairview Mall. Pegah is the best manager and she served me wonderfully. I love my new Rayban authentic polarized brown lenses with the Rayban DST logo on the side. I have never had prescription sunglasses with Rayban before. So it was super amazing. An opportunity at the store was that they were low in stock on the lens wipes. I will have to go back again to purchase.
(Translated) I would like to give a star as a rating. Horrible service! I went to buy a clean glasses. There were only two employees, and they ignored me. So, I went to Bon Look, at the Eaton Center, where I received impeccable, courteous, and professional service. They greeted me warmly. I will never go back to Lenscrafters! You should be ashamed of hiring snobby employees like that! Especially during a pandemic! (Original) J'aimerais donner une étoile comme note. Service horrible! Je suis allée pour acheter un nettoyer des lunettes. Il y a eu que deux employées, et ils m'ont ignoré. Donc, je suis allée chez Bon Look, au Centre Eaton, où j'ai reçu un service impeccable, courtois, et professionnelle. Ils m'ont accueilli chaleureusement. Je ne vais jamais retourner chez Lenscrafters! Vous devriez avoir honte d'embaucher des employés snobs comme ça! Surtout durant une pandémie!
The sales associate was so great at helping my son choose his first pair of glasses. UPDATED Its been nearly 4 weeks and my son still doesn't have his glasses. And why do you never answer the phone? I call and no one answers. I'm very disappointed and frustrated at this point.
The person who helped me was great. The right amount of attention and opinions, very lovely and helpful.
Triode to get my glasses adjusted and was told that I had to wait for over 2 hours in order to do so. Seriously? I will be at work at that time. It’s a 2-5 minute task. This happened Nov. 12,2021
Waterloo Conestoga still rocking it in 2021, year after year, same great team. Definitely see Dr. Hussen next door at Conestoga Eye Care - talk about how different lens are best for different tasks. Wear the right optical tool for the job!
The process of getting a prescription to walking out with a pair of quality glasses is very quick and effective. Very good selection. Extremely knowledgeable staff. Very clean and easy access from mall parking. I would definitely recommend this location to others. Very professional staff. Confident in purchase.
Nice Experience, and better staff support
I got the nose pads of my glasses changed here. The customer service is excellent!
Thank you for helping me fix my glasses for free, even though they weren’t even purchased in your store. These folks care.
(Translated) Excellent service, courtesy and a great atmosphere. Highly recommend (Original) Excellent service, courtoisie et bonne ambiance. À recommander fortement
Bought a new set of glasses from this location, paid for the most expensive damage resistant lenses possible, lenses were scratched in no time super soft coatings and prescription was also incorrect, not very impressed, poor quality optics and overpriced
great service , polite and friendly
The entire store is very modern and fresh, Azam the optician helped me pick out the perfect pair of glasses that fit my face after struggling for so long due to having a wide face. Dr. Troung was also very helpful and efficient at measuring my eye prescription. Overall great experience and would recommend my family here!
They were so incredibly fast with swapping out my lenses. I showed up without an appointment and they were able to swap out my lenses within an hour. Another location told me it would be four weeks. Definitely happy with the customer service here and how knowledgeable they were too!
I've never bought glasses from LensCrafters before, but decided to check it out when I saw the recent good reviews at the Fairview location. I decided to give them a call to ask a few questions since I've only ever shopped at local small businesses for my glasses. The lady on the phone was very dismissive, condecending and rude. Her tone insinuated that I should already know what to expect with glasses. Anyways, maybe she was having a bad day, but that definitely deterred me from booking an appointment.
Gautam was extremely helpful in selecting right frame and glass. He was also able to get me glasses on next day
I enjoyed browsing frames and purchasing multiple pairs of glasses at this location. The new renovated store has a large variety and the sales associates, Zohreh, was VERY helpful and pleasant to deal with. Thank You Lenscrafters!!
Everything was awesome..
She's was super kind ad knowledgable and also very patient with my teenage son. He gave us lots if options and made lots of good suggestions. We are very happy with the service that we received.
Came in at the last minute to get my glasses repaired. They were super quick to help and even replaced the screw for me despite the glasses not being from LensCrafters. Thank you so much!
I visited in September for new blue light glasses and had a great experience. Thank you to the staff for their hard work!
All of the ladies here were fantastic! Including Dr Leroux, she was an absolute gem. It was very welcoming and comfortable an they didn’t hawk over us like we were going to steel something which I love. We have never had a better experience choosing glasses before. We look forward to returning in the future
It was nice to shop at LensCrafters. I was greeted as soon as I walked in and just wanted to browse. Joy let me know about the deals going on, and let me know that she would be available for assistance, and then let me shop. It was such a nice change to the usual hounding. When I chose the frames that I wanted, Joy helped me out with pricing and the gentleman that was there got my prescription sorted etc. They were so nice and efficient to deal with and I would definitely recommend the store to anyone!!
I have been dealing with LensCrafters for many years now and they are always pleasant, helpful and professional. Amelia was very helpful today and patient with me trying on "a million" glasses. She helped me narrow it down by being honest. She was also very mindful of covid protocols. Thanks for making my experience pleasant and painless!
The store so clean and well organized, the staff were so helpful and patient with me even though I didn’t make my mind from the first visit but Gautam was so patient and explained everything for me especially the difference between the lenses and he helped me choose the right frame for my face.
Rei listened and helped me pick glasses that fit my face shape and I love them! She took the time to help me out and was super nice!
We have been using this clinic for 2 decades and find the doctors very. professional. They are well equipped and do a series of tests to thoroughly check your eyes. Lens Crafters next door is a great place to shop. We have bought glasses from other shops only to find the quality not as good.
I’m giving them one star for the helpful opticians who worked w me. However, the condescending, rude management was unhelpful and fairly clueless. Lectured me on being ‘patient ‘ while I’ve made 3 trips over 4 weeks trying to get a refund for glasses I could not see out of. Finally called to say it was fixed, come in. And here I sit, 1hr 10mins later, the system won’t process my refund. And Being treated indifferently at best. No apologies only another lecture, and making me feel like it’s all my fault. Unbelievable! I was a Customer Service Manager for years. I would have fired her if she was on my team and had seen this display today. If you value your eyesight, your time and respect for customers,Go anywhere but here.
Staff are amazing! Kudos to the team!!! Prices are reasonable... Promos makes it more affordable. Good selection of brands and style. My go to place for my eye wear needs.
The ladies that helped us were awesome. I love it when someone else can help me with my choices for glasses.
It was a very quick and easy experience. Camilo explained any questions that I had. Pricing was comparable!
Great selection of frames. Wonderful customer service. Great store. Highly recommend
Always go here now because I’ve had bad experiences every else but this place works fast and very polite
I only left a one star rating because it would not allow me to leave a negative rating. In June; less than two months ago, I purchased a pair of Coach Prescription Glasses. My new French Bull Dog Puppy decided to scratch the lenses yesterday. Since there is currently a sale on lenses and I am a repeat customer I returned to Lense Crafters for a new pair of lenses in my still new Coach Frames. I was advised to just bring them in today. Today, I went into the store to drop off my frames and was told they would not do it it for me. I would need to purchase another pair of frames. I explained the situation but they were not interested so I brought my business to another store and will not return. I spent well over $1,000 putting new lenses into some of the frames I had at home. The Staff at this new place was kind, curious and knowledgeable and happy to to help my with my grasses!!! I will be going there from now on!!!!
The sales lady was very helpful & made the visit quite pleasant! Thanks for a great experience. I returned to Lens Crafters to purchase a 2nd pair of glasses and was scammed! I was told me that I could get 40% off on the 2nd pair. This turns out to be a scam as the 40% reduction was on the full cost & not on the $593 that I paid for the 1st pair. The 2nd pair was quoted @$580. I promptly took my business elsewhere - the Eye Factory who provided amazing service without any trick.
This has been an awful experience for me. I decided to go with their promotion of 6 months no interest if paid in full. They advertised an ability to pay the pay in-store, online, over the phone, or through mail. They sent me a statement due within three days. I spent a collective 5 hours on the phone over three calls, as their system wasn't working and they couldn't accept payment. There is no online payments, and they charge a fee to accept any payment at the store. The woman was trying to rush me into signing the paper, and was angry when I took the time to read the terms and conditions. She assumed I wanted gradient sunglasses as that is the style. I couldn't see anything because they did nothing to block the sun. I tried to use my 30 day guarantee, and the associate said they could swap it out in a few days. The supervisor said it would probably take longer. They phoned me two weeks later to say that it would be another week. Two days after, my purchase was over 30 days, and I received a call as they said the glasses had been back for a little while. This store has rude associates, and they make promises they can't deliver on. The focus is on getting some money out of you, not making you a happy customer who comes back for everything. I regret coming to lenscrafters, and other reviews aren't positive either. Choose somewhere else
I have had great experiences whenever I've purchased glasses from LensCrafters. They have a great policy that guarantees customer satisfaction. There are other places where there's no exchanges or refunds no matter how your glasses turn out, so I very much appreciate this. I'm also extremely happy with the quality.
Very, very poor customer service. I've had two incidents with one of the girls at the front desk. NOT helpful what so ever, she was very difficult and continued to refuse to help with two of my situations. She continued to want to brush me off and said "sorry I dont think I can do anything, and I'll have to call you next week" she continued to push that I should order my own contact lenses. On the flip side there is one lovely blond front desk girl that is lovely and always willing to help. Get rid of that other girl!
Very nice service, so so friendly and helpful :)
Danny is always such great help!
The whole experience was very enjoyable! Would highly recommend!
They have substandard policy's. I bought my glasses there only 3 months ago, and they've been taken. In twice to have them repaired.
The store was organized, however the staff kept interrupting and ask if i needed help continuously non stop. With multiple people asking if I needed help and I had to decline each person was very irritating. Just let your customers browse indepently for one minute unless they ask for your help please. Just wanted to try on glasses and enjoy the process without interruption.
I’ve been going to this location for almost 6 years now and I will continue to because the service from the associates is absolutely amazing. They are always friendly and knowledgeable, even when they’re busy they still take the time to make sure I have everything I need and I’m happy with my decisions. They always try to get me the best price possible and I never feel pushed for add ons or anything.
Not very helpful, understaffed on weekends, eye exam is a rip off
So... I went to Lens Crafters yesterday for my 11:30 AM appointment (March the 2nd 2021) and after the funny experience we all shared they went ahead and fixed, adjusted and made my glasses tight! I’m from Scarborough, and LOVE the Fairview Mall Lens Crafters WAY better since they are cheerful, nice and extremely understanding! Needless to say they most def might see me again in the future because they rock! The 2 girls that helped me deserve a raise! I don’t remember their names but the supervisor will, GIVE THEM A RAISEEEE ???????????????? With Love Drew ❤️
great team -service excellent- direct claim to insurances
Terrible place! Will never be back. Spent $800 on glasses for them to mess up order four times. Don’t recommit anyone. They have no idea what they are doing.
Absolutely amazing service. Brianna was great!
My glasses were broken so I went to fix them today. The lady with glasses on is really kind and tried to help me a lot. She even wrote the information of my glassess for me that i can find them on online to get a new one. I am so glad i found this place. I want to thanks to her again!
Azam is so beautiful and kind.she always have a pleasant smile. She was very helpful on helping me finding my pair of sunglasses. She had a friendly personality. Thank you Azam for having excellent customer service skills
It's so difficult to buy glasses for someone else . But the store manager helped me find the right pair. Excellent customer service
I had a great experience at this store. They have a variety of good frames available and the staff treats you very well. Especially Josephine is very welcoming and helpful. With her advice I got the best looking glasses for myself! I will definitely come back again for my next pair of glasses.
(Translated) very good service (Original) tres bon service
I am very satisfied with the service provided when I was in the store located in Oakville Place. Nikita is very friendly and professional staff working there, and she answered our questions patiently always providing us with the best solution. I am extremely happy that I get the exact pair of glasses which I am dreaming of. Excellent experience!!
I went to get my glasses adjusted and cleaned. The saleswoman came back after about 10-15 minutes and handed me back my glasses. They buffed the Ray Ban off the sides, the lenses were streaky, and they still didn't fit properly. I made her aware that they were still loose and she said that she adjusted them a lot already. Left feeling frustrated. Had my lenses changed once due to scratches. Had the scratch protection and asked how to avoid scratches on the new lenses. I followed the advice and now have multiple scratches on my lenses. I never owned such scratch susceptible lenses. I've had better luck with buying glasses online.
Everybody in the store who helped me was very professional.
Amazing Service! From the moment I walked into the store Eqlima new exactly what pair of frames to suggest! She was super knowledgeable and very kind and polite. I was impressed by the service honestly! I did not feel felt rushed or pushed in choosing a frame! Eqlima was patient and she let me try on the frames I wanted to that I could chose! Will definitely return for my pair of sunglasses!
(Translated) Great service and lots of choice! I recommend. (Original) Excellent service et beaucoup de choix! Je recommande.
I like going to this LensCrafters as all the staff are so friendly and helpful. It can be hard to find glasses that fit my face and sifting through all the options can be daunting. Thankfully the staff here know the stock well and helped narrow down my options way faster than I could. Thank you ????
On site optometrist closes at 5:30, despite the store being open until 9 on weekdays, and stops taking patients well before the end of the day.
I was very impressed with the variety of frames! I did not intend on buying two but I couldn't resist. The associate was very helpful, professional and very patient! In these challenging times a little kindness goes a long way! Thank you to Dr. Fallon Patel for a very comprehensive exam. This was by far the most thorough exam I have ever had and she will definitely be my life-long optometrist!
Excellent service and very knowledgeable assistant. Picked a different set of glasses than originally planned based on her recommendations. 3rd glasses from this store - always a good experience.
They were very rude at front desk on both visits. Both employees talked hurriedly in condescending tones. First time attempting to use group benefit insurance, and when it didn't work she didn't provide any reasoning - just expected me to pay immediately without trying to assist with how to proceed with insurance. Expected better customer service from a leading optometrist service and brand - very poor. Visited February 19th and 20th 2019
Came in today to get my glasses adjusted (nose piece and ear parts) because my glasses were loose. My glasses are not from the store, but they were super friendly with me and very accommodating. The manager (I believe) is very professional and has a good sense of humor :) would definitely recommend, especially as a student. Service was free, unlike some other places that require a "tip".
The salesperson was very friendly and helpful. I was in and out in less than half an hour with a beautiful pair of glasses!
I purchased my lens and frame Wednesday night and they promised me I can pick up on Thursday, so I went back on Thursday night but only the left lens was finished, they can't figure out the reason, but PROMISED me again they will call me Friday. Didn't received any phone call on Friday but finally picked up Friday night. Their price is higher than the average but I'm ok if they can provide better services, this experience is disappointing.
Worst customer service. My glasses had a chip in right glass with only 40 days of use. I bought their Blue IQ premium reflective glasses. They refused to fix it since they said you did not take protection. I do not wear my glasses all the time only for diving and the glasses has scratches too They premium reflective Blue IQ glass is a farce. The quality of their product is the worst. I am never going there again. Cancelled my son's glass order too. If you want to buy their glasses buy protection they insist because they know their quality is inferior and confident the glasses will chip.
My anti-reflective progressive bifocals have become terribly scratched up with just one year of use, and I never use paper products to clean them. In the first few months they repaired this problem but my last time there -- just under a year after purchase -- they would not do anything about this. So I paid about $500. for glasses lasting one year? They claim that anything except their own wipes and cloths will scratch the glasses so it's my fault. I've been wearing glasses for about twenty years, and have never before encountered such a vulnerable pair at such a high price; and I've always used a variety of soft cloths including scarves and clothing I'm wearing, to clean them. This seems like a deliberate kind of planned obsolescence, or is just poor quality manufacturing and workmanship? Very disappointing.
Lovely and professional staff! Highly recommend. Wendy and others who helped, thank you!
We wanted to get advise for rx or none rx unfortunately the receptionist that works today does not seem to be friendly her approch were a bit rude not pleasing with her direct approach.
Our service agent Nikki was very friendly and knowledgeable.
Fixed my glasses :) excellent customer service.
Everything is usually great. But customer service was very terrible today, it could be because I am First Nation's Or just a bad day idk. An employee yelling at a paying customer is something I'd never except from a business of this sort.
DO NOT GO TO THIS PLACE!!! Honestly if I could leave zero stars I would called to book my appointment on the 3rd of January got one for the 15th of January by 3:30pm then got a call on the 14th saying I should be there by 10 am like that's not bad enough I got there and was turned down and told to get another appointment like I planned for 3:30 got 10 a day before and still showed up and their rep had the guts to tell me if I didn't have the appointment on a business card there's nothing she can do. Nonsense not all of us have the time to parade downtown with no parking space just cos we need an eye exam
It only took an hour from my eye exam appointment to when I was walking out wearing my new glasses. Nancy was amazing. She helped me find a pair of glasses that suited me and it turned out to be in the price range I was aiming for. I am autistic, so any social interaction outside of my normal routine gives me a little anxiety, but she made the experience go smoothly. I would highly recommend this location.
Had to bring back my glasses because I was given the wrong prescription with no anti-glare that I paid for and lenses that were coming out of the frame. Went back, got them re-done, and the legs of my glasses were broken (mis-aligned & wobbly), have to go back tomorrow to get them fixed. Wouldn't recommend this place, they clearly don't care about service and disregarded my complaints despite the fact that I paid 300+$ for my lenses.
Customer service got better, changed my review.
Excellent service over and above expectations.
Terrible experience would NOT RECOMMEND!! First of all they do not pick up the phone AT ALL. Secondly, after going there and waiting in a line to get into the store for 40 minutes and ordering glasses they do my BILL WRONG. I didn’t notice until I got home and tried to call them the following days. I called over 20 times and NO RESPONSE. My mom made the hour trip back to the store as I was working and they were extremely rude to her, I was listening on the line and the ladies were so disrespectful. I ordered a pair of prescription glasses and prescription sunglasses. They asked me if I want to pick them up when they’re both ready or if they should call/ email me for each one. I said I live an hour away and to PLEASE only call and/or email when they’re both ready. I get an email a few weeks later to go pick them up. I try to call them to make sure they have both pairs but OF COURSE THEY DON’T PICK UP. I get there and wait in line only for them to tell me to come back 30 minutes later. This happens THREE MORE TIMES!! Each time I came back they would make me wait in line again just to tell me to come back!! When I finally get in the store they tell me they only have my prescription glasses and not the sunglasses. At this point I am extremely upset. They promise me they will call me when the next pair comes. A MONTH GOES BY AND THEY CALLED ME YESTERDAY JUST TO TELL ME THEY LOST MY SUNGLASSES!! They shipped them to the states by mistake!! STAY CLEAR OF THIS PLACE AND THE HORRIBLE WORKERS!!
Great experience with them dealing my returning frames and getting a new one! The manager or optician are the best one to talk if you have high power lenses or your eye needs care more than fashion. At first I thought I am paying a lot of money for my glasses but their exchange and return policies are hassle free and smooth. I was always welcomed when I had an issue with my frame and my power changed. Always try to buy the coverage if you buy expensive glasses.
Amazing service, great staff and Covid-19 Protocol was on point. Thank you so much for helping me picking out my glasses and I would definitely recommend this LensCrafters to everyone.
Great selection and both Nick and optician (Jasmina) were both very friendly helpful.
Thank you so much for excellent service for my mom and me! It was highly professional. It was also a warm and pleasant experience on the personal level.
Very knowledgeable staff and had the latest technology for the eye exam. Great selection of Eyewear for all ages.
Just got 2 pairs of prescription Lenses & frames, there's a lot of option to choose. Best part was their service or teamwork made our visit perfect. We came 12pm eye exam+frames+lenses and we got it all that same day. Definitely deserves a 5* rating
My daughter and I get our glasses from this place and besides having the best selection of frames in town, they have an amazing costumer service. I am always super happy with the outstanding quality of service. The staff is so friendly and helpful. I broke my beloved Versace glasses and I found out that they had discontinued that collection, I was so sad about it.... The staff did everything to find me a frame. I recommend this place above any other optical place in town.
Great service and attention to detail, which I appreciate greatly.
Best place to be. The staffs are amazing. Azam attended to me and she was awesome, so helpful and fantastic staff with smile
Excellent customer service!!!!!!
The staff and quality of LensCrafters' lenses at the Nanaimo branch are impeccable! It's Corporate LensCrafters that get the extremely poor rating due to their archaic credit card machine that has not been fixed in many years. Needless to say it's always an extremely inefficient experience. :(
Anna was extremely helpful and kind. She adjusted my glasses, cleaned then without having to ask, and gave me great tips on how to use my glasses. Excellent customer service!!
Excellent customer service!!! Would absolutely recommend.
Jasmine and Nick are absolutely the best. They’ve earned my trust and loyalty. Not an easy feat. I highly recommend to anyone.
This store always provides high quality of products and services. I would like to thank Sherisse for her help during my visit for a new pair of glasses today. Her warm greeting and professionism impressed me. She provided knowledgeable suggestions, and went extra mile to clean and adjust my current glasses perfectly. I had a very pleasant experience there.
Wendy and Khalil were extremely helpful and friendly when I had a problem with my glasses that I had purchased at their store. They offered me several solutions. I would definitely reccommend this store.
Very good service, will recommend !
Khashayar was very knowledgeable in assisting with a Rayban purchase. Highly recommended for the great service!
Had a great and long overdue experience with an eye exam and glasses purchase. Everything was fantastic, from the service to the precautions taken through these weird covid times. Thank you for making it so easy! ????
Jenny was amazing!
Very friendly and helpful staff.
Shopping for new glasses is always stressful, with trying to pick the right frames and hoping that they fit properly but Vishal made the experience so much easier and stress free!
After being told nobody could see her and that she'd have to wait over a week and to get over it by her eye doctor in Hamilton my mother came to you guys for an exam and same day glasses and you not only brought her in that same day but got her 3 pairs of glasses made for her on the spot. She called me crying with happiness. She said how amazing the service was and that the technician stayed after her shift was done to finish making the glasses. Thank you for your service and for helping my mom get what she needed so she can see properly again. As a family we will be coming to you from now on I am beyond impressed and can't express my gratitude for all of you guys helping my mom. Just thank you ????
David, the Asst Store Manager, was very helpful and answered all our questions about the glasses, lens and frames. We didn't feel rushed but I docked 1 star as their system was very slow and we spent 1.5hrs at the store (our selection of the frames took half that time and the rest was billing & completing information on the system (which was super slow).
Great service and selection of designer glasses. Staff very helpful.
Excellent and quick service! Stopped to get my Sunglasses fixed and it was sorted right away. Love it!
The lady that helped me was very nice and very helpful. I had been to a different location earlier in the day and found the atmosphere much friendlier here. My prescription was not very difficult so they were ready in 45 minutes, which was a nice surprise. Thank you for your help
Very customer service oriented! Courtesy and responsive staffs. They are my repeated store now (From a happy client ????)
The ladies were so upbeat, and made it a great experience! Even had fun with my weird way of testing glasses.
Great customer service. Very positive experience.So friendly and helpful getting my son his first pair of glasses and myself a great pair of new glasses. Extremely knowledgeable staff.
Amazing service and very patient staff. I was buying my first new pair of glasses in nearly a decade (oops). I took AGES trying on different frames and the staff were so patient and never made me feel bad about it. I finally settled on some and put in my order. I was told it would take 2 weeks but my glasses were ready 6 days later! The staff person helping me (I believe her name was Kata) was SO helpful and kind and patient. I did have to come back in a few days later to get some more adjustments and again I had no issues. Yes, glasses can be expensive and I know there are lots of websites offering very cheap options but you really have to be so careful when it comes to your eyes. Pupillary distance matters, ya'll!
(Translated) excellent attention to the Lens Crafters of Place Montreal Trust! from all the employees with whom I have dealt, all the sanitary measures respected, very good collection of models for reading glasses and sunglasses! I highly recommend this local! Thanks again! A lot of attention and the optometrist explained to me all the possible options with the benefits. thank you! (Original) excellente attention au Lens Crafters de Place Montreal Trust! de tous les employés avec qui j'ai traités, toutes les mesures sanitaires respectées, très bonne collection de modèles pour lunettes de lectures et de soleil! Je recommande fortement ce local! Merci encore! Beaucoup d'attention et l'optométriste m'a expliqué toutes les options possibles avec les bénéfices. merci!
Every associate I’ve ever met with has always been so kind and helpful. I’ve been shopping here for my glasses for over 8 years now and I can’t think of a better, friendlier place to go.
I needed to get my eyeglasses fixed in an emergency and they were quick to answer with excellent service.
Good evening. I would like to say thank you to ANNA and QUINLIN who work with LensCrafters at the Mayfair Mall in Victoria, British Columbia. Their client service was the best I have ever had bar none. They really do care, and sincerely did their very best to assist me. It had been a really rough day for me, and after my appointment with Anna and Quinlin I was smiling again. I couldn’t believe they cared as they did. I appreciate LensCrafters for having employees on their team representing them as Anna and Quinlin do. Their kindness and client service was above and beyond. Top Quality Service.
Excellent service and great selection of glasses. The staff is very friendly and professional. I was provided all the attention and expertise necessary to make the best possible choice. Can't wait to get my new pair of glasses!
Was feeling totally overwhelmed and unsure of picking new frames. Brenda helped me pick 2 new frames and was helpful with the figuring out my portion and my insurance. When asked Leon gave his opinion as well. I feel Brenda was respectful of my age and didn't try to get me to pick something a younger person would wear. Hopefully she is still there when I need new frames in a few years!!!
Always great service. I go to this location every time I am needing glasses.
Very polite and efficient staff. Would definitely return if/when the time comes.
Great Service and attention to detail
Sonia, Keith and the rest of the staff at the location were VERY helpful with finding my first pair of prescription glasses. From giving me a more time to choose my glasses and the deals the store offered. It made things very easy in the end to get MY glasses!
I have been a customer here for years now! Everytime the staff have been so amazing, helpful, and patient with me.
Best selection of brand name frames. One hour optical. Full warranty. And a nice bright store
The staff here are fantastic. They’re so attentive and patient and accommodating. I always have a hard time finding glasses that fit but the staff helped me find some great frames and went above and beyond to make sure I was 100% happy with them. The opticians also do awesome adjustments here. They’ve come up with all kinds of creative solutions to mold my frames to fit comfortably on my face and not slide down. I’ve tried other glasses places in the past but I always come back to LensCrafters because the quality and customer service are unparalleled. So grateful!
(Translated) Courteous and professional service. To refer. (Original) Service courtois et professionnel. À référer.
I would give them more stars if I could. The staff here is amazing and super knowledgeable. Selection is awesome, and the prices are great. They also went out of their way to help me and my son, whose glasses were broken by a kid at school. His prescription is so strong that they wouldn't be able to get the new glasses in right away so they fixed the broken lenses and popped them in frames for me, in addition to giving me a great deal on his new glasses so he could still wear them, otherwise he wouldn't even be able to go to school. For free. They didnt even charge me for that. You can really tell these people love what they do, I couldn't have had a better experience.oh, and they carry Tiffany and Prada frames. I'm so impressed all around!!!
Nick was super helpful and very informative, left with a better understanding of where my money was going and what I was getting. Highly recommend LensCrafters and Nick for your glasses needs.
I always by my classes from LensCrafters now my husband too,,,, they have a great customer service, Mustafa always help me select the best things.
Lori and the rest of the team at the St. Vital location were amazing. Fantastic personalities, great help and just overall a great experience, despite having to spend as much as I did. Lori did everything she could to save me as much as possible and gave great input when trying out frames.
The staff are extremely helpful and took the time to find the best possible solution for replacing my daughter's glasses, saving me a significant cost. Thank you!!
Staff was very nice. Service was quick. My glasses had a small issue and they fixed it for free.
Always so helpful and friendly! The best one in the city! :)
Best warranty in the business. The Fairview Lenscrafters location has always gone above a d beyond to make their store a comfortable place to shop. Their expertise, patience and knowledge has proved to be the best I have encountered throught the many years of having glasses. Check out the state of which they replaced my glasses under warranty. Simply the best. Thank You for making my day. Thank You Zohreh and the Lenscrafters team at Fairview mall.
As per other reviews on here, they never pick up their phone. When I got the chance to ask about it in person, the associate said that it might just be because their lines are busy and have many people calling. However, I called at different times during different days and still, no one picked up. Service in store started off well until the associate originally helping me handed me off to one of her colleagues, who kept pushing me to do a store survey and to only rate them a 9 or 10 otherwise, I shouldn't do the survey at all. Such an odd thing to say. I'm a long time customer of LensCrafters but I'm never coming back to this location again.
Always so supportive!! Today was no different. I was met with friendliness and a shear eagerness to help at the New Sudbury LensCrafters store. I always leave that store feeling they did the best for me and if I need them they are eager to help out afterwards. Cannot say that about too many stores these days.
Outstanding experience at the Place Montreal Trust Lenscrafters. Anna was incredibly kind, understanding and helpful. She went above and beyond. She fixed my glasses in a matter of minutes... for free! And I didn't even buy them at Lenscrafters. Amazing customer service!
Great collection. Fantastic service. Very personable staff. Mya helped me find the perfect pair! Highly recommended ????
Tried on at least 30 frames and not once did someone come to help. There was 2 people working in the store and one other customer. Walked out due to the poor service and took my business elsewhere. I will never shop here or buy anything from here. Selection of designer frames was not that great either— very basic frames and ridiculous prices with no customer service.
The staff is friendly and helpful. They care about each one of their customers and do their best to find the ideal pair of glasses for them. You won't be rushed here, so take your time selecting glasses. There are discounts in place, as well as reasonable prices. Covid-vise, The store is hygienic, and hand sanitizer is readily available. Everything is disinfected, and the personnel wears masks. After each try-on, the glasses are carefully cleansed. Overall, a great branch.
James at Rideau Centre made me feel like I belong in the store. No pressure of any kind. No stress and no anxiety. I have been going to LensCrafters for 21 yrs. I will always recommend Rideau Centre location.
I have been a repeat customer of the LensCrafters store at Conestoga Mall for years. I have always been very impressed with the high-quality service I receive. The staff are very customer focused, have tremendous understanding of eyewear along with expressing real interest in the specific needs of the customer. I was again impressed with the high quality customer service I received while attending the store during this pandemic. It is based on this consistent, great customer care and service that I remain a dedicated LensCrafters customer. Thank-you!
(Translated) Excellent service, where we were able to clearly identify my needs and my tastes and offer the service accordingly, adding that little extra that makes you want to do business with Lenscrafter. (Original) Excellent service, où l'on a su bien cerner mes besoins et mes goûts et offrir le service en conséquence, ajoutant le petit plus qui donne envie de faire affaire avec Lenscrafter.
Very patient and friendly. Thank you for all your help
Excellent customer service! Highly recommended
Excellent experience purchasing 2 pairs of glasses today. The customer service was perfect and the attention to detail was on point. Highly recommend this LensCrafters.
They are really helpful. I’m happy with my glasses. Their services and warranty are satisfactory. They are recommended.
Thank you LensCrafters, love my new glasses! The staff were excellent
Staff was really nice and helpful. Khasher (I'm not sure how to spell his name) help me fix my old glasses and was very informative and helpful when I bought my new ones.
Visit the place during the pandemic, the place is clean and all staff super careful and professional on their jobs. Nice selections and fast service.
Great service, knowledgeable team members that went the extra mile to help out. Definitely will be back.
Great shopping experience at Fairview Lens Crafters. Excellent customer service and selection for the whole family. Sheryl and Josephine were very helpful. Would ask for them to help me again in the future.
Staff is very friendly and helpful! Store is extremely clean and organized. Definitely coming back in the future for service
I have been a customer with LensCrafters since 2013 at the Fairview mall location. Staff is very knowledgeable and professional. Zohreh is an amazing person her smile keeps me returning back to your location, she is very helpful and gives very good advise. Zohreh always helped with choosing my glasses and I always end up getting complements. Thank you Zohreh and all the team for an amazing job.
Jocelyne was very helpful, knowledgeable and pleasant, great service.
Friendly staff, average selection of frames, average prices
Their choices of style are versertile, and the attendance is really friendly that when I want to change to a different frame one day after picking up the glasses, they did it without hesitation and charge nothing. It was a great experience.
Awesome and helpful employee
I was very appreciative of the professionalism and care of the staff, and the discounts I didn't even ask for. Extremely satisfied, thank you!
Great experience at LensCrafters in Victoria--the staff were very helpful and the prices were reasonable!
(Translated) Lots of choice and great service (Original) Beaucoup de choix et un excellent service
My eye examination, and then the fitting of a new pair of glasses were thoroughly handled and I feel confident that I have been well cared for.
Although the two staff were extremely busy and could have used some additional help - they were very polite and professional to those they were serving and those who had to wait at the door. I am a first timer so I appreciated the help and they varied choices offered to get to the budget that was comfortable for me. Thank you
I had an appointment with the Optometrist, Ana Marinova and was 15 min late due to the metro slowdown. When I arrived, I was told that the doctor could not see me and I had to make another appointment. They did not want to make an exception. I will never return to the Optometry Department at Lenscrafters Place Montreal Trust. Very unprofessional. But if the doctor is late, it's ok to keep us waiting.
I've been meaning to post this for some time but forgot since the outbreak, this place is a total scam, I took a pair of lenses in and asked for the frames and the sales guy without looking at the computer or stock said the frames were discontinued, I bought a different pair, later I stopped in bower eye care and they told me that the frames were not discontinued and I could order them. I gave them a low rating on they're survey and the manager did call and say the computer system was messed up and it didn't register the glasses as being in stock.. funny since he never even touched a computer. Bower eye care was super professional and customer service orientated, I would advise going there instead.
If you are looking for new glasses, go to Lenscrafters Rideau and ask for Vashal Jani. He is fantastic at his job and at suggesting glasses that will suit you. Great experience.
Excellent service
A big thank you to Moira today for a great and friendly experience picking out mew glasses! Would highly recommend this location :)
Highly recommended! Personalized service reasonable pricing and quick turnaround time.
Very friendly and knowledgable staff. Received exceptional customer service. Will definitely visit again.
I had a simple problem with my glasses and they just fix it for free! Really love the friendly service here!
Great customer service and patient associates ready to help. Had to return a pair as the frames were too small - discovered this after wearing them for a few hours... disappointed and concerned about this expensive item I went back the next day and was greeted with a welcoming and understanding staff person. She made it easy to do an exchange and find a frame that fit me more comfortably. Lenscrafters has never let me down.
Always have difficulty with the same person working there. Have had close to 10 pairs of new glasses from there and I won't ever deal there again. Always short staffed and long waits. I returned to this location today for the first since having issues with an employee there. I was pleasantly surprised with how quickly and professionally I was served. I will continue to take my business to this Lenscrafters location.
Issue - Bought one of their most expensive glasses. Poor quality. Replaced twice but still defective. First had scratch on their scratch proof glass and second has coating issues which creates webs during night time. Very frustrating. Would never recommend. Please do some research at other stores in mall and save your money/ problems later. _______________________________________________________________________ Resolution - Was contacted by the store manager after above review who took time to understand the issue. Finally, as a resolution she decided to replace the lenses and refunded $100 as a compensation. Appreciate this nice gesture of customer satisfaction and rectifying their mistakes, but had to explain multiple times the same problem despite explaining everything in first conversation and coming to an agreement. Giving 4 stars because of overall experience, wasted time, hassle and inconvenience.
Shawn assisted me with my Sears Optical warranty, going above and beyond to rectify my challenges. I'm looking forward to purchasing my next set of glasses there!
My 1st time to visit this place - amazed with the variety of options. Staff are friendly and knowledgeable specially Kata. She was able to assist me with my preferrence and within my insurance plan coverage. Im excited to come back to pick up my glasses next week.
Amazing & friendly staff! Definitely recommend! (:
Yep they did it. They actually use the sample frame that has been put on by hundreds of people as the final product’s frame unless you told them to get you a new one from their inventory. Not to mention that we are in a virus outbreak situation, no matter how often you clean it, it is still a used frame and who knows what kind of virus it has. Customer service experience is quit “interesting “. I called them yesterday about the process of my glasses, the lady told me that it is ready and I am able to pick it up this Friday. When I called again today, a new person picked up the phone call, told me that my order is still processing at the factory. He said he cannot give me an accurate date to pick it up. Then why would you guys told me that it is finished? Now, I got a important work to do next week but I can’t drive without glasses. Definitely not recommend to go there. Save yourself some times and energy.
Really friendly and helpful staff. They let you browse on your own pace and assist when you have any questions. Everything is disinfected right away and they are very on top of keeping everything comfortable for customers.
Azam is the best and the most patient option that I have ever seen during 20 years of eye glasses purchasing. I will recommend her to all of my friends and family.
Staff at the store were very polite and professional. I was given required attention all through. Very satisfied with the experience so far.
Great experience and customer service!! The manager Brenda is professional and very caring for their customers.
I bought my prescription glasses from Lenscrafters North Van. The staff was very helpful and knowledgable. When I told her (Poopak) roughly what I wanted, she easily understood and helped me choose a pair quicker than I had expected. I can't think of a better client-oriented service.
I came in to try on glasses that I had originally decided on, but one of my close friends told me they didn’t suit me. So I came in and this sweet heart named Allie said I looked nice in them. Needless to say, I bought the glasses with her helpful insight into modern spectacle fashion. Pretty girls opinions > stupid friends
I was very pleased with the selection. However, One criticism I'd have would be that I would've liked to have been notified there were less expensive frames available in another section earlier during the selection process. After getting a quote of how much it would cost, I suggested that I may have to return the next week because funds may be too tight for me at that moment in time, that's when this less expensive section had been made aware to me of which the frames were almost identical in appearance to the ones I had picked out from the more expensive section, but it was not a brand name like Oakley or Polo etc. I don't really care about big brand names myself and this was my first experience picking out frames. The service I received was very warn and friendly, and the experience was top notch. I would go back again.
Amazing service from Azam. My wife and I received top customer service from Azam and I can assure you that we will be back and refer others to the location at Fairview. LensCrafters is fortunate to have such a dedicated associate that puts customers the center of everything. Thanks Azam and keep up the great work! Thanks Bile
Recently purchased 3 pairs of glasses at this location ( 2 clear + 1 prescription sunglasses ). Staff is friendly, patient and professionnal. They took time to show me various options. Large selection and bright open concept location. Many thanks to Zineb for her enthousiasm, her advices and picking the right frames for me. ( those Armanis fit so well, got great comments ...). Got the glasses quickly in about a week and vision is perfect. Highly recommend staff and location
Extremely amazing staff and very clean store
Very good experience.
I bought 2 glasses about one week ago. One of the employee named Azam helps me to find my best. She was so friendly, very polite and helpful. For sure this location will be my first choise forever.
I like the service of lens Crafters. The doctors are kind and gentle.
Azam and Josephine are absolutely amazing! From the minute I walked in up until the time I left, they were attentive and the service rendered was outstanding! I felt as though I knew them all my life!
(Translated) Very good service from Audrey and great offer in store. I recommend! (Original) Très bon service de la part d’Audrey et belle offre en magasin. Je recommande!
I went to buy some new glasses the other day and Sheryl and Azam were very helpful in selecting a new pair and making sure they looked good! Would definitely recommend Lenscrafters to other friends in need of new glasses!
Really great customer service! Super friendly and helpful!
(Translated) condescending. (Original) condescendant.
I had an amazing experience with Rei the manager. I would recommend this LensCrafters to everyone I know.
Went in looking to get glasses with mine and wife’s coverage they would only submit to my insurance not to both. Would submit to both if I was to buy two pairs of glasses not good customer serve
Super friendly great service, Kata was very helpful in finding the right frames and walking us through all the options!
Great service!
Disgusting behaviour from management. I was trying to shop with my wife for her new glasses and it was all I could do not to ask for the company main to complain. Cori name on her tag is store manager and her associates were openly discussing issues with another manager and her staff in front of us. We happen to know this person they were discussing very well and found this behaviour to be very tacky. We decided we would not patronize this store or contribute to their commissions so we left without taking her prescription back but you can be sure we will not step foot inside this lenscrafter again. We will go back to the kenaston and polo store like past years. We came here because the person they were discussing is off sick right now so we will wait for her to come back. Well worth being treated with respect and dignity and not what we witnessed today. Very disturbing for any staff member set aside a manager of any kind. You should take a look at your own store.
Excellent customer service!!
Store employees were awesome, little upset my sunglasses had the incorrect lenses. Would have been nice to at least get a cleaning kit with spray for spending over $800 on my 2 pairs of glasses.
Great customer service, very helpful when looking for frames and told me about the different lens options.
Awful customer experience. When I picked up my glasses on July 31, I wanted to get a copy of the measurements they used for my glasses. The fellow I was dealing with refused. When I reminded him I have the right to any personal information about me, he still refused, and then, when I insisted, he angrily shoved the paper to me so I could take a picture and became confrontational. I asked to speak to the manager, and he said he was the manager. He wasn't. The real manager's name is Brenda. I've cancelled my order for a backup pair of glasses, sunglasses I was considering for driving and glasses for my wife. We will gladly take our business elsewhere.
(Translated) In 2014 I made my glasses and my visual examination at lenscrafters, I paid 550 dollars (with promotion 50% on HD glasses) and spent 1 year with glasses with which I saw distortions and some parts of blurred glasses. The first time I put these glasses on, I immediately told the optician that I couldn't see well with them. He then reassured me that it was okay and that I got used to the glasses. Of course, you tell yourself that the prescription may be wrong, but the optometrist had used my same old prescription and added +1.25 as an addition for reading and working on the computer. I then opted for HD 1.60 Premium AR enhanced view progressive lenses. In 2015, I had a new visual examination at another optometrist and I made my glasses elsewhere, my prescription was still the same but the vision problems were gone. At the time I thought it was the additions for reading (I am a hyperopic and astisgmate student) that had caused these problems. However, to my surprise I wanted to reuse my old Rayban frame from lenscrafters (still in perfect condition) recently November 2017 that my optometrist as well as my optician confirm to me that the optical lenses of lenscrafters were very bad and completely wrong. In my opinion I deserve a refund even after about four years (I still have my receipts) for changing my lenscrafters rating. Good day to all. (Original) En 2014 j'ai fait mes lunettes de vue ainsi que mon examen visuel chez lenscrafters, j'ai payé 550 dollars (avec promotion 50% sur verres HD) et passé 1 an avec des lunettes avec lesquels je voyais des distorsions et quelques parties des verres floues. La première fois que j'ai mis ces lunettes, j'ai tout de suite dit à l'opticien que je ne voyais pas bien avec. Il m'a alors rassuré que ce n'était pas grave et que je m'habiturai aux lunettes. Biensûr, vous vous dîtes que la prescription est peut être mauvaise, mais l'optométriste avait utilisé ma même ancienne prescription et m'a ajouté +1.25 comme addition pour la lecture et le travail sur ordinateur. J'ai alors opté pour des verres progressifs HD 1.60 Premium AR enhanced view. En 2015, j'ai passé un nouvel examen visuel chez un autre optometriste et j'ai fait mes lunettes ailleurs, ma prescription était encore la même mais les problèmes de vision avaient disparus. À l'époque j'ai pensé que c'était les additions pour la lecture (je suis étudiant hypermétrope et astisgmate) qui avaient causé ces problèmes. Or, à ma surprise je voulais réutiliser mon ancienne monture Rayban de chez lenscrafters (encore en parfait état) récemment novembre 2017 que mon optométriste ainsi que mon opticien me confirment que les verres optiques de lenscrafters étaient très mauvais et complètement erronés. À mon avis je mérite un remboursement même après environ quatre années passées (j'ai encore mes reçus) pour changer mon évaluation de lenscrafters. Bonne journée à tous.
Best ever shop , excellent service and explanation , friendly employees, I recommend it 100% , you will be happy when you walk out of the shop with your purchase.
I really appreciated the fast and efficient experience.
Great experience buying glasses! Staff were extremely friendly and knowledgeable.
Visited the Mayfair location. I was quoted 1200.00. This was due to me bringing in my own frames (my deceased brothers) and their smaller size. Having never worn glasses before I was flummoxed but just assumed that this is what it costs. I told the Rep that I was going to lunch to think about it but would probably be returning soon. I was actually heading for a drink as it would probably be my last for awhile. It's nice to have a beer but being able to see is kinda more important... On my way out of the Mall I walked into IMAGE Optometry and was quoted 389.00 for the IDENTICAL (!) lenses and coatings. Guess where I bought my glasses...
I was at fairview lenscrafters today and I had the best eyeglass shopping experience with the help of David and Sheryl. Definitely I will come back next time????
I had a wonderful time getting a new pair of glasses here. The service was excellent, and Erika did a great job helping me find a pair that matched exactly what I was looking for!
Very nice experience. Professional and friendly staff. All my respect.
I have got all my eyewear from this location the last 5-7 years or so. - Professional - Knowledgeable - Kind I dunno what I would do without my prescription eyewear - great selection of Oakleys and RayBans
Worst ever, been waiting on my glasses for 3 weeks i need them for work they dont tell you anythinv
Friendly and helpful staff at Oakville. Wish they had better deals
Incredible service! I walked in to see the cost to repair my sunglasses (I had not bought them here, nor am I a regular customer to this particular store). Noel promptly greeted me and offered to repair my glasses free of charge! Incredibly friendly, welcoming etc etc will be coming back for eye exams and future purchases. Thank you!
The employee will blame the customers that its their fault for asking the right questions
Mustafa was great helping me pick out some choices he gave opinions I can honestly say this experience was great.
(Translated) Great shopping experience. Thanks for your advices. (Original) Belle expérience d'achat. Merci pour vos conseils.
Marcia was great very patient. Tha k you for the great service.
more than 10 times visit, great deal, Awesome service,
The assistant manager, Keith Trahan, was great. Professional, knowledgeable and polite.
Erika was lovely and super helpful. Always a great experience trying on and purchasing glasses from LensCrafters!
Heapful staff very polite .lots of selection. easy access Top of escalator Rideau Center
Great experience:) keep up the great service
Thank you for the great customer service! I haven't had the best experience going to Lenscrafters in the past so this receipt experience definitely changed my mind. I also liked that you can get a full retinal scan instead of having your eyes dilated, this is the fastest eye exam I've had in a long time. Special shout out to one of the associates Josh that helped me out (2 hours* of going through frame after frame lol) . Overall a great experience at this particular location. I would definitely recommend!
Great Customer service . My husband and I bought a few pairs of prescription glasses and are really happy with the staff. Brenda the manager was very helpful, knowledgeable and super friendly!
I had a pleasant shopping experience in this amazing store. Excellent variety of Eyeglasses, Sunglasses and the Sales Associate, Mr. Khalil, was so welcoming, professional and friendly. he explained about all the requested details with the positive and warm attitude. Highly recommended this store in the North Shore.
I. had trouble with my glasses and frames at last place , i should have went with my gut feeling to always remain faithful to Lenscrafters, they have never and i mean lids appointmented me with any prescription! The staff is in one word wonderful and they go above and beyond to please the customer, I can’t say enough , Myra was top notch , who helped me , very professional, yet down to earth , as a nurse myself, we love that !! thank you Lenscrafters st vital . thank you Virginia
Thanks to Poopak, The Specialist A few technical problem with my progressive sun glasses sorted out very professionally by Poopak. Absolutely recommended.
The service given here is exceptional. Employees are quick to address your needs and are super kind. Highly recommend!
Was able to pick glasses and options with ease thanks to staff. Awesome.
Purchased a pair of sunglasses and prescriptioned glasses here and they were amazing! The staff were really helpful in assisting with all my needs and concerns.
Great staff, always helpful, efficient and prompt no matter who helps me
Great staff, service experience very smooth. Well done!
Great experience. Anna fixed my glasses I had bought many years ago. Excellent service!
Thank you for the 'starting $99' promotions. It is the first time in my life I have been able to afford to buy more than on pair of glasses and actually own a pair of ???? sunglasses.
Sonia is amazing, this is probably the 3rd time I deal with her and she's just super helpful, knows her store, products. she's an asset to this company! Thank you for having her and Keith on your team!
Shopping at LensCrafters, was one of the best shopping experiences I have ever had. Kim, was a huge help, and was able to find me the best glasses to match my needs. I can’t express how amazing the experience was and will be recommending LensCrafters to everyone I know.
Love the team! :D
Purposely visited this branch since I had good experience from Polo branch. The lady staff showed an attitude right away when we are at the entrance. The way she instructed us about covid rules and her other blah blah was so irritating like you already commited a violation before. She doesn’t have a single drop of customer service skill! She has condencending attitude, rude, and no pleasing personality at all. As a customer, no matter how I’m interested with the product, I resisted not to deal with her.
So kind and helpful.
Very positive experience. Excellent service. Professional and knowledgeable staff.
Silverdale office..horrible customer satisfaction!! Too busy talking among selfs to hear what customer saying!!!! Pushing products we didn't want and always a wait!!!! Then bill me for insurance that I wasn't using!!!! Not many frames to choose from!!!!
Lots of variety of glasses!! Wonderful team and services!!!
The staff were very friendly, and I found the people at Visioncare to be professional, approachable, and confident.
The staff at the Place Montreal Trust LensCrafters have always provided myself and my family with the best service and products! They are friendly, attentive and genuinely care that as a customer you are completely satisfied with the experience.
Azam provided amazing service. She was patient and wonderful with my son. She gave us great tips for buying our first glasses for our son. Would recommend her to anyone!
The service was really great. Employees were a great help.
Very friendly staff! Not saying this because my aunt works there. They're all just super friendly and helpful and honest with looks. I was having a hard time choosing between frames and the associate helping me helped me narrow it down to a pair.
I am usually taciturn but I got very excited about my new glasses thanks to the professionalism and good energy of the associate and the optician who helped me, although I forget the names.
Worst customer service ever! I was there on August 29, 2016 to have my prescription glasses adjusted, but the lady just let me wait and wait while she was going through some paperwork. Very inconsiderate! She can see that I have a small baby with me but she continued to ignore me. After over 20 minutes I left the store and went to Lenscrafter in Fairview mall instead where I was looked after less than 2 minutes I was there. I will never go back to LensCrafter in Conestoga Mall again! And I made sure I told all my friends about it too!
Was having a generally bad week and to top it off my last pair of glasses broke that morning. I was at Mayfair mall getting Christmas presents and stumbled on this place. Walked in and asked if they could fix my glasses (I didn’t buy the glasses from them nor did I get an eye test done there, in-fact I had never heard of them). They basically fixed it for me in little time, at no cost and we’re super nice and friendly, even after I knocked the cards off the shelf! (by accident). Needless to say the customer service and the whole experience changed my day and my week. Thank you to the 3 amazing men who took turns trying to fix my glasses, and most especially to Quinlin
Excellent and Friendly Service
Really great service and amazing staff!
(Translated) Huayu is a pearl! Warmly recommended. (Original) Huayu est une perle! Chaudement recommandée.
Excellent Service! Lori is Awesome!!! I would definitely recommend this location! (St Vital Centre)
Nice staff. Good service
I got prescription Ray Ban sunglasses at the London location and the job they did was very sub par... I came to the Waterloo location and they fixed everything for me without a single question. They treated me excellently!
We had a great experience at Lens Crafters Mayfair in Victoria. The assistant manager was very helpful when adjusting my daughters glasses.
I came in by myself to pick out glasses and the whole team was so helpful! I was able to pick out two new frames that I love. Thanks so much for the great service
I paid more than $600 for my glasses, but when I got my glasses I noticed the lenses are a pair of thick and heavy plastic glasses. and while I told them that they had not told me they were giving me the worst lenses in the market they said oh sorry did not we tell you? !!! then they said I can give them around $100 to $200 more and get the worst glass lenses. I said no thanks I got enough.
Friendly, knowledgeable, efficient service. Would highly recommend.
(Translated) Audrey has the patience of an angel! Great service from a passionate! Thanks Audrey. (Original) Audrey a une patience d' ange! Super service d'une passionnée ! Merci Audrey.
Pavneet adjusted my glasses even though I didn't purchase them at lenscrafters she was happy to do that for me. Thank you.
(Translated) Super service from Anna who took apart and fixed my glasses (hooked for 2 years) in just 10 minutes free of charge! Thanks again. (Original) Super service de la part de Anna qui a demonté et arranger mes lunettes (crochues depuis 2 ans) en a peine 10 minutes sans frais! Merci encore.
Thanks it works good .fit perfect.
Awesome experience getting glasses for the first time. Nick was great to work with.
(Translated) Great service !!! Always an impressive choice of glasses. (Original) Super service!!! Toujours un choix impressionnant de lunettes.
(Translated) A lot of choices (Original) Beaucoup de choix
Friendly, reliable and professional service. Thank you.
Visited this store and the service was AMAZING!!! I got an adjustment from Natalia and she handled everything with so much care! Absolutely such a pleasant experience. Thank you so so much!
I had an exceptional experience. The representative who assisted me was friendly and highly efficient - he made informed recommendations and provided honest feedback. The selection was of high quality and great value - I was quickly able to find many options to suit my style.
I recently bought some new glasses from LensCrafters in Fairview mall. Josephine and Azam were amazing. They helped me to find the perfect frames for my special occasion. They listened to my wants and found me exactly what I was looking for. They were very patient and did not rush me...I tried on quite a few pairs before deciding. I will definitely be going back when I need a new pair.
Excellent customer service. We decided on LensCrafters after my wife got yelled by the owner for no reason at Hakim (Dorval).. we’d recommend LensCrafters at Oakville place..
Très bon accueil et ce malgré notre arrivée juste quelques minutes avant la fermeture. Je recommande !
Khalil was amazing! He had great suggestions, very professional, knowledgeable and answered all of my questions.
Horrible experience. Horrible customer service. Even the manager didn’t help. Waited for almost an hour and all they did was throw a tray of frames in front of us. Then serviced 6 other people before even talking to us even when we asked for help twice. When we first walked in all the workers were doing was talking to their friends. When confronted all the manager did was give excuses and never apologized once. If we received a genuine apology or acknowledgment that we will be helped we would have still bought the glasses. They just missed out on a sale. We were ready with prescription and money in hand to buy right away. Instead somewhere else will receive our business. We will never go back until they are under new management. By the way 3 people in my household wear glasses.
Excellent selection of sunglasses and eyeglasses at great prices. Special thank you to Kata for the wonder customer service. Thanks again!
Extremely friendly staff who are well informed and professional. Highly recommended!!!
Went in for replacement nose pieces for my sunglasses. When I asked for the price I was told that is a no fee service they provide. Awesome service and highly recommended place to shop.
Great service, knowlagable and very friendly. Thank you for your service.
I've come here before and my experiences have been great. It's not terrible but they should honor what they have displayed. Disappointing today when we came for a pair of glasses and decided we wanted to go with the great value sale which they still have the old sign out including whats included in that sale. Unfortunately they wouldn't honor it even though the sign is still there. They should really change that out.
Awesome place. Best selection and super staff
I dropped in on a weekend to see if they could fix my broken sunglasses - the manager had them fixed for me in under 5 minutes, free of charge. Amazing customer service, highly recommended
Went to this store as they advertise glasses in about an hour. Picked some frames and sat down with a very nice representative.Unfortunately she explained their "computers were not working and could not communicate with the machinery in the back" so it would take minimum 7 days for the glasses to be made. I've been here before and you could see the plant in the back, now there is a wall and you can't see it. Not sure if it actually exists. Anyway, feel like I was not being told the truth - computer problems can be fixed quickly, please don't tell me stories. Left and went elsewhere.
The store was empty of customers this afternoon when I asked to look at frames. I was told without a prescription in hand I could not try on or touch any frames. Why have a store if you don’t allow customers to try the frames? When I entered to walk around I was ignored and not offered any help or advice. The store remained empty of any customers as I left. Thankfully the other stores I tried today accepted my contact lens prescription and have cleaning protocol where if you try one or two frames, they sanitize them and offer detailed consultation and service. Not sure what your employee is being paid to do, but I’d be angry if I was the store owner. One potential sale walked away never to come back.
Excellent service! The staff were very helpful and attentive!
Nick was able to suggest styles and help me choose the best pair of frames based on my wish list. He was so informative and made it a great experience overall. Will definitely be returning.
(Translated) Great service (Original) Super service
Very pleasant staff who knew what they were talking about. Wide selection of glasses, and fast assembly. Overall very happy with this location.
I was recently prescribed glasses for my astigmatism. I don't have any experience but Zohreh was EXTREMELY helpful and understanding. She helped me from start to finish. I'm very glad I picked that location and recieved such an excellent service. Thank you!
The entire staff is very helpful. I did visit them today again but a service without even buying or making an transaction they have helped me our with my frame service ( tighten and loosen ) I do find this store going above and beyond for every person that walks into the store for which i would recommend them. Thank you for always saving me and making it my one stop store in the island.. !
As usual, the professional and friendly staff assisted me with my purchase of prescription sunglasses this visit. It was quick and easy. Lens options were presented and the fitting process was seamless. I have been coming to this location for years and for good reason. They are awesome. Keep providing the great service and products. Thank you again.
I received excellent service at Lenscrafters Fairview. Cheryl and Josephine were very professional, thorough and attentive with me. And at the same time they were trying to serve other clients, which was made all the more complicated due to COVID procedures. They were a pleasure to work with, and I'm very pleased with my glasses!
I have purchased ALL my glasses at this Lens Crafters for over 20 years and I have NEVER been disappointed ! Excellent service , excellent staff
Dorothy Emily and Mac at the Victoria LensCrafters are just the best! I recommend them to everyone based on them providing consistently above and beyond service over the last 5 years.
Staff are adequate, but seem eager to get you out of the building. They don't ask questions or offer advice or try to help in any meaningful way. They only deal with the largest insurance providers so the assistance there can be lacking. Hidden fees and add ons can quickly turn a $200 pair of glasses into $450. Avoid this place if possible.
Great Service. Confident in customer satisfaction. I received a pair of glasses from Lenscrafters which I paid for with my own money ~$550 (I currently do not have insurance), which in all honesty is a lot of money to me. I ordered a Armani Exchange half frame pair of glasses. I wore them in the store and they seemed fine so I thanked David who helped me and left the store. When I got home, I noticed that one lens was popping out of the lens and that both lenses were not really seated properly. So I went back to the store and was helped by Zohreh and Khashayar. Khashayer asked what the issue was and I told him that the lenses were not seated properly. He told me that he would take a look. We sat down and he tried to adjust it with his hands which did not work. He said he would need to take a look at it and took them to the back. Still they could not be fixed. He then said that Zohreh would help me. She looked at it and noticed that something was wrong with them. So she asked some questions and offered a new frame after checking that they had it in stock. So she took the glasses and installed the lenses from my old pair to the new pair. When I got them back, the lenses were fitted very well! I was happy and again went home. However this time, I noticed a small nick on the front of the frame. I called Lenscrafters to let them know and they told me to come back to get it fixed again. I went back to the store in the new years and again they offered to correct it by offering a new frame. However they didn't have any in stock so they ordered a new pair and told me that they would call me when the new pair arrives. So I am awaiting the call, but I am impressed that they are able to offer new frames until the customer is satisified.
Great staff, super helpful and went the extra mile.
the employee helped me was patient,professional anknowledgeable
I had a very good experience at LensCrafters My concerns were addressed well I didn’t feel pressured All my questions were answered They took the time to be personable Plus I got a very good deal I will definitely recommend them
The staff member who helped me was very friendly and readjusted my glasses many times until it was comfortable, and helped greatly with purchase matters as well.
Excellent service, had my glasses made the same day !
Extremely helpful staff at this location. Lynn was great and very patient with my contacts fitting. 5 star great experience.
Very friendly and professional service. My glasses were centred on my face using a new computerized system and the optician was very knowledgeable with a thorough grasp of how to make the glasses really fit. As I look at pictures all day for a living this was very important.
Incredible customer service...thank you so much
Very nice place! I recommend 100%! Three diferent people attended me and all of them were really friendly and nice, they gave much more attention than I expected. They were patient and explained all the details for my daughter's glasses. The product arrived within the deadline and with very high quality. My daughter degree is high, around 6, and the change on her prescription was significant, but after some hours she adapted very well. Congratulations for your work! I had to come here to say thank you! Please, keep your good work, it worths, makes people happy!
Wonderful service!
Super nice staff! Very funny and easy to talk to.
This is a nice store and very friendly staff. I met Dr. Ali which was very professional. Also, Amin helped me with the whole purchasing process and he was very professional and helpful. Totally recommend it.
Great place to go for eyeglasses! Rei was awesome! Great customer service! - raymond
Great visit, I am a returning costumer and will continue visiting this location. They have a wide selection, lovely staff and costumer service. I have and will continue to refer my family and friends to this location. Love my new glasses, thank you!
From the moment you walk in the door you feel very welcome as the staff are extremely friendly courteous knowledgeable and thorough. The store is absolutely beautiful bright and wonderful location.
Dr Hussen rocks! He is very thorough and professional. He always adds a personal touch, takes time to ask about other things and shows a human interest. I love that! During the eye exam he is very precise and is very good at giving direction for what he needs you to do. I have been coming to him for many years and intend to continue.
Great experience! Staff is very polite :)
Professional and helpful staffs and highly qualified doctor. Highly recommended.
From out of town, lost my glasses in the lake and had a new set within a hour, easy to deal with and would definitely recommend
lovely and helpful staff great visit
Always have a great experience with lensecrafters the staff are helpful and great with their customs
Staff helped me choose frames and lenses. The staff member who assisted me answered all my questions and was very helpful.
HI there, I did purchase glasses and lenses here, I admit that the sales lady there named Azam went beyond my expectation in terms of customer service and professionalism. She knew her job pretty well, and was quite helpful and patient with me to choose what was the best fit for me, I am pleased with my purchase, thanks to her, and that's why I will be a returning customer to this store. Hopefully, she will be there once I am back. I also talked to the manager, I think her name was Pegah, she was quite friendly and helpful as well. All in all, a great experience, and yes I highly recommend this place!
The staff at the Bay Centre Location have always been very helpful to me over the past 5 years and ensure that they will do everything they can to make sure the glasses I have are the right fit and clarity. They will replace and adjust until I am totally satisfied, despite how many attempts it might take! I really appreciate the care and attention they have shown me. Truly a great customer experience. Thank you.
Everyone is always super friendly. Great customer service.
Excellent customer service
I’ve been coming to this store for a few years now and always have great costumer service! From new glasses to repairs and warranty work, it’s always a smooth experience. The prices are fair with great quality.
I was very happy that I could make an appointment to have my glasses looked at during these pandemic times. I purchased my glasses there a few years ago and just recently I had a problem. They fell off my head when I leaned forward. I could see that the left arm was totally out of line. My son looked at them and said it is because the little spacer, embellishment has fallen off. I was so happy the I was able to find it and the fix looked as if it could be very simple. Well the front desk girl who I dealt with said that they can't do anything about it. You must be kidding! She said that they weren't under warranty because they were over a year old. Are we expected to by new $500.00 glasses every year?. All you have to do is glue the piece back on and maybe make an adjustment. If I could see without the glasses I would be able to fix them myself in less than 5 minutes. When I asked her where I could get them repaired she had no ideal. I will never buy glasses from that place again. If a retailer is selling an expensive product they should able to service a simple problem or at least suggest who can fix it.
Very rude reception received from a brown woman with long hair & eyeglasses; stands around 5ft tall. Left the store in less than 3 minutes. Can't afford talking with that woman who was so arrogant!
Poor service, especially for the price they charge. They are THE MOST expensive optician in Ottawa. I expected reasonable service at a minimum. The day after my appointment for a full eye exam and purchase of new glasses, I had ONE question regarding eye drops I was prescribed (I also bought the eye drops there). In order to ask the optometrist 1 question, they required me to pay $65, after I spent approximately $600 there the day before. While I was there, another customer walked in because she had been waiting 3 months for a refund.... They made her wait for over an hour before serving her. I don't know exactly how long she had to wait, she was still there when I left an hour later. Most of the staff wasn't doing anything, it seemed they just made her wait for no reason. The moment you pay them, they have NO interest doing anything for you or answering any questions. In my experience, most optometrist would gladly answer 1 question even if you don't spend any money there. Go elsewhere. These people just want your $$$.
(Translated) Very good service. Courteous and professional staff. I will go back there. (Original) Très bon service. Personnel courtois et professionnel. J'y retournerai.
Cindy at Lenscrafters at Woodgrove Center in Nanaimo helped me choose frames, and then called my health care provider to ensure that my benefits covered as much of the cost as possible. Well done.
Super friendly and knowledgeable staff with a fantastic selection of frames to choose from.
Really positive experience. Staff (Jocelyn) was quite amiable and professional. Eager and attentive to the needs of the customer.
Stood outside the store for 15 minutes. Large gentleman in a white shirt saw me from when I got there, made eye contact numerous times, and proceeded to leave me standing there. I only had 30 minutes for my break. I wanted to take a look around as I have to fill a prescription. Absolutely awful customer service and I won’t be returning.
Awful service. Even worse lens quality.
Very helpful a d kind and patient. Great selection!
Optician has not been available for adjustment or fittings. Very frustrating. Hard for me to get to another location . I chose St Vital store because of its locstion and now it turns out they don't offer the service they advertise. Since I am handicapped and live in the area it seemed a good choice. Wrong.
very professional handling prompt simply and straight forward and great environment
Nice staff + amazing doctor
Such great and friendly service. Good job!
Joss helped me pick out a new pair of glasses and was very friendly and professional throughout the whole experience. I will definitely be going back!
Staff were professional and friendly. Have been seeing Dr. Parsons for routine eye examination over the years and he is definitely the best!
When purchasing glasses at Lenscrafter in Nanaimo, I highly recommend Amelia. She is an optician, but she is most helpful with finding suitable frames/measurements/suggestions etc.
I brought my own glasses, cause they didnt have what I need. They quoted the cheapest prescription at $199. No antifog, no anti scratch...just the basic. I knew that was scam...I went to another place and they quoted at $59. I would only pay $200 for glasses plus prescription...Avoid this branch.
Ordered a pair of glasses and a pair of sunglasses on Friday. Brenda told me they would be ready in 6 hours so I came on Sunday. The glasses were not ready and not even shipped to the store. Extremely poor customer service. Would not recommend.
I tried for the first time 3 yrs ago to get prescription sunglasses and I'm sorry it was so poorly done. They tried to fix it 3 times I even went back to my doctors get a lower prescription because it felt too strong but nothing was working. I put the glasses on and the floor looked higher than it was and was moving like waves. I tried driving with it to see if I had to get used to it but NOPE very dangerous if I had left it on. $300 later and its still sitting on my dresser and I can't wear them. I tried to contact the company to see if there was anything they could do and they wouldn't refund my money. I had it for a year unworn and getting close to the expiry of the warranty but Covid hit and everything closed. Now I'm stuck having lost $300 that I will never get back. They have great customer service the ladies there where really helpful but I won't ever buy from Lens Crafters again. First and last. 3 yrs later and I found a place that has made my glasses and prescription sunglasses that was money well spent. I still would like my money back.
I went in thinking I was going to have to pay over $200.00 for replacement glasses, and would be without glasses for over a week. They surprised me charged me $99.00 and had my glasses ready in 5-10 minutes. They made my day!!
Waterloo Conestoga Mall Lenscrafters is excellent! Highly recommendedm They are so friendly and helpful! Direct billing to insurance companies makes it so easy. Always have great promotions.
I spent a lot of money on these frames and they split less than one year after purchasing. I brought them back to the store and was told they could not repair them and was blamed for the damage. Really? Terrible service and quality.
The lady working was upset because I wanted to try on ANOTHER pair *omg the horror* of glasses because one of her friends was in the store who didn't even want to buy glasses she just wanted to chat with her instead of help me find a frame that fit my face.
The service was excellent, the selection was great and the prices were very competitive. My second time back to LensCrafters to buy my prescription glasses.
(Translated) I would like to underline the incredible service received from Zineb. Her patience and her positive and smiling disposition made all the difference. A true professional and a concern for customer service rarely experienced. Well done and thank you! (Original) Je tiens à souligner le service incroyable reçu de Zineb. Sa patience et sa disposition positive et souriante à fait toute la différence. Une vraie professionnelle et un souci du service à la clientèle rarement vécu. Bravo et merci!
(Translated) Super good service! (Original) Super bon service!
The staff in the North Vancouver always always been so very helpful every time I have a problem or wish to buy new product. I will never shop anywhere else. Thank you again
Phenomenal staff
Je me suis rendue à cette succursale parce que mon amie m’a dit que le choix de monture y est vaste et le personnel très attentionné. Je n’ai pas été déçue! J’ai été conseillée par Sarah, opticienne d’ordonnances, qui m’a proposé des montures que je n’aurais pas essayé sans ses précieux conseils et qui m’allaient si bien que j’ai acheté 2 paires de lunettes. Je recommande très chaleureusement cette lunetterie où les employés sont soucieux de répondre parfaitement aux besoins de leurs clients peu importe leur budget!
Sudbury LensCrafters offers a wide variety of frames and sunglasses. I am a Ray Ban fan and they offer a large number of choices in that regard. Staff are knowledgable, friendly, and very helpful. it is definitely my store of choice.As an extra perk, they have an Optometrist right on site, which provides a nice flow in eye care.
customer service is amazing.
Great experience! Thanks to Gautam and Pavneet- Great opticians to work with. They fixed my glasses so easy and so fast i and whole family will be here for our glasses
Pretty nice experience! Ana is so friendly. Will definitely come back
Came in to find some new frames and was instantly greeted by Nick. He was so friendly, kind, and helpful! I found a pair of beautiful frames and my measurements were taken by Kata who was very knowledgeable and informative throughout the process. Such a great experience (also got a really good deal with a promotion) and I’ll definitely be back again!
Great service friendly staff !
I recieved wonderful service from staff with replacing my lens, special thanks to Collette!
The 2 sales people that helped me find my frames were very helpful. Had a good laugh as well.
Been a loyal customer for the past nine years. Always likes their good products. However, certain agents are RUDE and CONDESCENDING and it makes my experience there unpleasant. Bad customer service ruins everything! Hence three starts instead five.
Excellent customer service from Leon at marine drive. Attentive, helpful and very pleasant. Would definitely recommend.
Bought a pair of glasses here several years ago. One of the arms recently became damaged through regular wear and tear. I brought them in and Jill fixed them good as new within 15 minutes. Amazing, friendly service. This is why I only buy my glasses at LensCrafters.
This is my second time purchasing glasses there. Last time I had Nathalie and she was awesome. I have a hard time making decisions at times especially glasses and she was so patient. Great service both times!
Got a good price and service was good
Fantastic experience!
Love ❤️ the service I receive from Sophia at Rideau…LensCrafters is lucky to have such a valued and emphatic associate!
The team at the store are so friendly and helpful, Azam helped us a lot , she has so much patients and professional. I am so happy with my shopping.
It’s been always wonderful experience dealing with the optician ( Mustafa). We dealt with him for years, we used to get out glasses from the square one location but we’re only comfortable dealing with him.
Needed glasses in 30 min as i had to be on a train and last day for benefits- i usually take 6 months to shop. The guy was an absolute pro. Within 10 min he showed me about 5 that fit and looked reasonable. He took care to make sure of size. They shipped them to my Ontario address. I forgot my glasses there which they also shipped in two days! No charge. I really like my new glasses.
Terrible staff and customers service
Awesome experience! the staff is great and welcoming. Dr. Huot was nothing but courteous and professional. Great selections and overall, I would definitely recommend this place for your eye care and needs.
Would not recommend to anyone. No customer support.
I specifically told the employee I did not want any add-on to the lens or the insurance coverage, but she was so persistent to give me the whole bundle. She was trying to convince me and giving me ridiculous reasons to why I should have it. I told her, I only needed to wear glasses on specific occasions and getting the most expensive bundle would be a waste in my case. She was not listening to me. When I thought she finally understood and I was about to pay, the amount did not match what I wanted, but the expensive bundle... I do not like to be pressured into buying something I do not need or want.
Went for an eye exam with Dr. Crust at Lenscrafters in St Vital. Was greeted by the Doctor and associate. My appointment was on time and I was treated very well by the assistant who walking me through all the pre-tests before the exam. Dr. Crust was very friendly and patient throughout the exam. He provided me with all the necessary care to ensure my eyes were looked after and offered advice on how to maintain good eye health. Upon, going into the Lenscrafters store, Dr. Crust shared his finding with the Lenscrafters associate that was assisting with fitting me in appropriate frames and lenses. I was presented with yet again, kind and professional employees that provided me with several options as well as helped me widdle them down to the frame and lenses that looked and felt the best for my face. Very pleased with my experience with Lenscrafters associates and Dr. Crusts team. Thank you
Excellent service from all the opticians. Worth every penny.
A disgusting service, we walked in last week in the the clinic inside St Vital. My 5 yr old daughter will start school soon, so we want a simple exam to ensure everything is OK. They talk to you from afar, refused to book an appointment for a 5 year old girl, but take refuge behind the optometrist's decision, when I said that I will make a complaint to the association, she was indifferent, on the defensive. finally, we made an appointment with another clinic in the same center. Too bad for the clinic that loses clients like that, Optometrists who do not take into account that a child who will start school needs a routine examination. On the college website it is clearly noted that a child needs an exam. Where the nobility of the medical profession is? Too bad
Great help and service.
We had a great experience, and we appreciated the patience and time taken to help us out. Mya took a lot of time to listen to all our questions and has an very kind disposition. We didn’t feel rushed, even though the store was busy (Black Friday weekend!). Thank you to Mya and Ana, and Jasmina (our optician). Great job:)
Excellent Staff! Amazing selection!!!
Terrible. My prescription isn't complicated but my glasses came back wrong. They attempted again, glasses came back exactly as they did on their first attempt. They offered refund which I took; they told me it would take 2 weeks to reverse charge insurance carrier and that they didn't have the number to the head office (and that I could deal with it myself). 2 weeks passed with no result. I attempted to call/live chat Lens Crafters head office which resulted in hang ups when choosing Canadian option (head office is actually somewhere in the US and zero correspondence on the on-line chat option). Called the St Vital branch and had to convince the rep to call for me, which she ultimately did. A month later and I'm just back at the starting line now. Avoid this place, I'd give zero stars if I could.
Normally I don't go back for maintenance of lens or frames until it is time to buy new ones but I really like these frames that I took them in for adjustments after a year or so of having them. They were able to really clean the lens/frame and straighten out the arms for me. I felt like I had a whole new pair mean while they were the same. Thank you for your help, I feel comfortable with my glasses and that I am okay until the next clean or replacements.
I went for a repair and David was so good and knowledgeable about glasses. I am due for a new eye exam so when i have it done I will go to this store.
Great service. They took the time to look for what I wanted to the exact specifics...
Service and courtesy during all of our visits.
When I went to the store to choose my glasses, Azam approached me with a professional and kind manners, she even helped me more when I went back within the Customer satisfactory periods to get my glasses. I am very happy with her and I will recommend her to my friends. Than you
Nice store with a lot of selection. Staff seemed nice. Only downside is their pricing...much higher than other stores in the mall and significantly higher than online. My wife and I wear 1.74 high index lenses and we were ordering two pairs of glasses. They wanted $434 for each pair of lenses, and then the frame was on top of that. With frames, our bill would have come to $1387. I got the same pairs at Visions Optical for $830, same brands and lenses. Online would have been about $700 but I wanted to buy in store so I would have a point of contact if there was issues once we received them. Good place to go look but not buy.
Always so friendly thanks for all your help. :)
Went here to get a new screw for my glasses. The ladies at the front desk were very curt and unfriendly, and sounded frustrated that I had come for that. The screw they put into my glasses was too long and stuck out of the top. Poor customer service and poor atmosphere.
I still keep coming back to this LC (downtown). But, I wish the management would do a nice make over of the place. It is dated and looks a little worn out. The place is not the same as the old day, but you can't beat the prices and the selection is decent. It is a hit and miss with the staff. I do miss the mature staff who cared about offering quality service. Be patient and you will be happy with your experience.
Extremely helpful and professional staff always! Would highly recommend visiting this location for great consistent service by knowledgeable staff.
Very helpful, experienced and friendly.
Great service! excellent customer service and friendly staff.
Incredible service, friendly and knowledgeable staff.
Walked in and I was ignored by staff. I look young but I do have money and a prescription but won’t go back there. Went to Iris and they treated me great.
I have been a customer of LansCrafters (Fairview Mall) since the day the store opened, more than 30 years ago. Myself, my wife, my overseas relatives and my late mother are/were customers. We deal exclusively with Zoreh. She is the absolute best. It is people like her that make LensCrafters the powerful brand it is.
(Translated) My daughter is here, go see her, this the best (Original) Ma fille es là ,allez la voir ,ce la meilleure
Very good service, lots of people came into the store, and they had enough staff to help everybody
Awesome! Got me up and running with some new nose pads on my glasses that were not purchased there, at no cost! Top notch service and the store looks very professional. Thanks!
Very friendly staff working here! Nick helped me choose a great pair of glasses that suited me, was also very patient. I highly recommend people to come check out this location!
Very happy with my experience at this location. Great service provided by Dima and the team. We got glasses for my two kids and Dima was very helpful. Thank you
The service was really good! The staff were very helpful, and helped me find frames that suited my face. I'm super happy with all the pairs of glasses I've gotten over the years from this location!
Walked in today determined to get a new pair of glasses, met the condescending lady who didn’t even bother to help me to find a solution and without asking me if there’s anything she can help me with she sat down to help another pair of customers. Never had such horrible services and I’m never going to this LensCrafters ever again.
Top notch customer service- they are super friendly and knowledgeable and have a pretty big selection of frames. I’ve purchased two pairs of glasses from this location over the passed couple of years and have been super happy both times. I raised a concern about the lenses in my newest pair of glasses and they were quick to work with me and resolve the issue- BIG thanks :) I highly recommend this location.
I would love to give this place a better rating for the quality of their products, but the management and customer service is atrocious. Never in my life have I dealt with such an unprofessional manager, a lady named Cori. Her tone is condescending, she openly gossips and talks poorly of her coworkers right in front of customers, as if we aren't even there. She has been rude every single time I've been there or called, and will unfortunately be the reason I stop visiting LensCrafters. You need to get this woman out before she drives away all of your customers!
Highly recommended❤️❤️❤️
Excellent place to go if you want to receive unending email spam from which you can not unsubscribe from. Also they will automatically book biannual appointments for you with no option to cancel. These practices are both extremely annoying and unprofessional.
Great experience getting a new set of frames and lenses. Amin was very helpful in picking a pair of glasses for me along with adjusting my current ones. Great experience :)
They uphold me on brand lenses because they apparently come with the logo and it has taken 3 weeks because the part to stamp the logo is broken. They called and told me it was done and I drove all the way here and it turns out they still do t have the part.
Great experience people were wonderful and I ended up with amazing sunglasses. .. I highly recommend this place Unlike some sunglass stores, I Felt very comfortable Taking my time and finding the perfect pair instead of feeling rushed and p pressured like some places do Overall I will be recommending this place To anyone who is looking or Sunglasses or prescription sunglasses . The location I went to is right by Bay Subway station
I have a great experience everytime I go there. If you want a thorough and professional experience go see the Manager Yuvie. He will go out of his way to help you . Some of their options are expensive but still better than most competitors, I'm glad I don't need a new pair every year!
Awful service!!!! Made an appointment on june 26 for the 29 to have an eye exam. They demanded that i pay ahead by credit card only. They would not accept cash. I spoke to the lady at store and was told i could send etransfer. An hour later they called and told me my appointment had been cancelled because i had not paid them quick enough. I will NEVER go back there and don't recommend them to anyone!!
(Translated) Excellent service, I recommend (Original) Excellent service , je recommande
We can't say enough about our experience here. It's my wife's first time getting glasses and she was worried, stressed just wanted to put it off! The staff, Khshayar was incredibly helpful when she was making her choice. We didn't feel rushed at all and in the end we not only got a fantastic product, but also great service. He did direct billing for my wife's insurance and took the time to figure out how much my coverage is and readjusted and cleaned my glasses! I'm booking a doctors appointment today and I will definitely go back again
Excellent service, knowledgeable staff. Was not happy with the feel of my new frame, the staff was quick to switch my lenses into a better fitting frame and get me back on my way. Awesome service on a Friday afternoon!
The staff is very helpful and found great solutions. What I do not like, and this is not the staff's fault, is the quality of the lenses. I owned a lot of pairs of glasses but in the last years it seems whatever the manufacturer does, it does not improve scratch resistance at all. I clean my glasses very, very carefully and owned a frameless transition set 10 years ago, which lastet years. But the last three sets I got from lenscrafter's suppliers always scratched extremely easily and sometimes just a short time into new ownership of a new set, which is very frustrating. I think it might be a general quality issue throughout the supplier line up to save on production costs (Not like they are cheap in the first place on the consumer end.)
Jocelyn, manager was ????amazing!
Great customer service! One of my nose pads broke off and their associate replaced both of them in less than 5 minutes, no charge. Highly recommend this location for repairs!
I bought 2 glasses from them and I love them. Azam is the best!!! she helps a lot and gives you great advices.
I Would like to commend the one who assisted me, when i bought my eye Glasses. She's Friendly and patience on assisting me while im choosing my style and brand. That's one of the reason i decided right away to bought my Eye Glasses????.
They went above and beyond to assist me..Thank-you so much! Great Team!!!
Great experience. Very attentive staff which listened to my desires and helped select a number of frames for my selection. Azam spent time with me offering suggestions and her opinions. I was not rushed and was allowed allowed to make my decisions at my own pace.
Great service. Considering it was Black Friday and the deals were very good, I was in and out within 45 minutes. Would recommend this location to anyone.
very good service..
Staff are always friendly and helpful. I am not sure what the other reviews are about as every time I go in I get excellent service. Yes they cost a bit more but their after sales service makes it worth it!
Great service provided by very knowledgeable staff ...Stephan and Keith !
Great staff and great service! :)
I had a very nice time in the clinic. Everyone is patient and polite. The doctor is amazing and friendly! I strong recommend it.
This was my first time buying glasses and the staff made it an enjoyable experience for me, helping me pick out glasses that I really like.
We’ve been coming here for many years because of the wonderful service. Zohreh is very friendly and every time we come she remembers us! She is patience and understanding to our needs as result, she always recommends the right products for us. The manager Pegah is very kind and she makes always takes the time to say “hi” and that we are being taken care of. Highly recommended LensCrafters.
Had a really good experience here. I had forgotten my prescription receipt at home and staff went out of their way to accommodate. Had my new glasses back in just under a week. Would go back for sure.
Great experience at LensCrafters. Marnie was excellent. Very helpful. Quick and easy visit, got set up right away.
We initially visited the St-Laurent location to have a pair of glasses adjusted, but they ended up warping them completely out of shape. We then went to the Rideau Center location to have that fixed, and Jun Liu (Optician) was able to expertly reshape the frame into perfect condition. Jun and the management team at the Rideau store truly went above and beyond to help us with our terrible experience from the St-Laurent location.
BEST SERVICE! Other places my say they have lower prices but if you have a customized prescription that you need you cannot beat the prices at Lens Crafters. The staff are knowledgeable and friendly. I highly recommend.
Hi, I did purchase glasses at Len crafters Fairview. It has very good atmosphere. The lady that helped me ,her name was Azam. She was so kind, friendly and knowledgeable. She did very well her job and, I am so happy from my glasses. Thank you so much.
(Translated) Very good service and lots of amazing personal choices thanks for everything. (Original) Très bon service et beaucoup de choix personnelles extraordinaires merci pour tout.
Incredible staff really fixed my glasses in no time and helped me with my situation.
Excellent Service!! Keith (manager) was extremely helpful recommending glasses and sport specific sunglasses. He also proactively compared available personal discount and store promotion options, and presented options to take advantage of both. Would definitely return and recommend Rideau LensCrafters.
Horrible staff, waited 35 minutes for them to come ask how we can help? Sunday - only one customer and two employees, Price doubled in three days for same job, Looks like they did not want to take that job but we had waited for 35 minutes and no point to go anywhercause of closing time Will never come back even if I have to spend panny
Super-friendly, super-helpful! I know it can be a little daunting looking for new glasses but this store couldn't be more welcoming. I'd dropped both my pairs of specs and knocked out the lenses (luckily not breaking them) so called in while I was passing by to see about getting them popped back into the frames. Manager Bryn couldn't have been more friendly and helpful and his colleague Tom talked me through what to do if it happened again. "No charge", they gave me new boxes to replace my rather tatty old ones and I'll definitely be going back when I next need a new prescription! Please visit :)
Great service. Friendly and happy staff who make you feel welcome when you enter the store.
Had a really excellent experience going to Lens Crafters at Fairview Mall. Everyone we dealt with(my wife and I) were excellent and generous with their time. Eqlima hand picked a number of glasses for me based on my preferences before I came in (during these Covid times), so I had a number of great frames to try on immediately when I arrived. Sheryl was also fantastic in explaining the pros and cons of different lenses, and everything that goes in to getting the proper prescription for my glasses, and answered all my questions.Very impressed with Lenscrafters. Would not hesitate to recommend to friends, and especially this store in particular :-)))
Awesome service from the associates in the store
Sherice was incredibly honest and knowledgeable in helping me pick out frames that worked for my face shape and my prescription type. She also went above and beyond in helping to adjust old glasses of mine so I could still get some use out of them. Highly recommend!
Gave me and my partner an incorrect prescription
Why is my lenscrafters dude so much better than the hospital that made me cause this visit? Nurses were very nice but Vishal took me down to the convenience store and helped me in my blinded state to buy a drink. This is not what a big mall level person should be expected to do. Props to him, better person than me working the same style job. Also, despite an old prescription had my glasses ready within an hour. Cheap, too. Had been walking around for 2 days nearly blind. Hats off to the staff and efficiency. Very nice people. First review, 10/10
Walked in with a pair of Maui Jim sunglasses that were in two pieces, had a major catastrophic failure with an arm falling off. In a state of pure sadness I plunked myself down and laid out the pieces and was greeted by Jillian. I asked her if there was any salvaging what I had brought in and before I had the opportunity to really gripe about them being broken, she had them repaired and was in the process of adjusting and checking the rest of the fasteners. Moments later I was all fixed up, eyes shielded from who knows how many UV rays and smiling down the hallway after an exemplary job. Truly I am grateful for your work, I did NOT want to invest in a new pair of sunglasses to break. Thank you so much.
Terrible customer service and attitude. Refuse to adjust glasses without a liability waiver because no one is properly trained there and it's likely they will break your glasses or crack your lenses. Bunch of incompetents.
What a great visit, the staff is very friendly and helpful, I highly recommend Lens Crafters for good experience.
I purchased my glasses from competitor and needed nose piece fixed. Went in and optician tech was very kind. Fixed nose piece at no cost. Highly recommend. Wonderful service.
We recently shopped at LensCrafters Oakville location and purchased two prescription glasses and one prescription sun glass. We are happy with the purchase as they offer good variety of frames at competitive prices. The Sales Associate, Pavneet, who helped was knowledgeable and courteous and we wish to thank her for her help.
Samantha and Moira were wonderful to deal with. Highly recommend.
Leon was super helpful and really listened to my needs! Great customer service with lots of information so you know exactly what you are getting and the cost involved. Leon's patience and no pressure made it so easier to find the right glasses.
Big shout out to Keith at LensCrafter in the Rideau center for assisting me and getting my glasses to me while i was stuck in an isolation centre. Keith went out of his way to drop the glasses off on his way hime from work...was very professional and knew excactly what i needed...Thank you...
Poor quality lenses, coating on some of their most expensive lenses wears off in less than 2 years, didn't use any cleaners or abrasives on them at all.
If you’re a tourist and you need to buy new contacts with your prescription, go to LensCrafters! The lady was super helpful and found exactly the contacts that I need under a different brand name.
Person that assisted me was extremely polite and informative. Very positive experience
Ladie at the front was not pleasant they are not helpful and over priced I would not recommend going here for any reason
Thoroughly impressed. Eye exams were NOT rushed, and explanations of test results went beyond my expectations. Service afterward in choosing frames and lenses was equally good. I will recommend them to friends.
I had purchased glasses a year ago in the US and was travelling to Ottawa and broke the arm - I went into this location and the store manager - Lilly - and her staff could not have been more helpful and accommodating. They offered to replace the arm free of charge but when they were unable to do so, they glued my glasses together and offered to provide a repalcement pair at a very resonable price the same day. I was so impressed with this gracious and professional service, I promised myself I would write a review. Highly recommend this service and especially Lilly.
I recently went to Lenscrafters for the second time to get another pair of glasses. Both times they were amazing, very professional very knowledgeable. I would highly recommend Lens Crafters. The one I went to is the one located in Conestoga Mall. Again thank you for such great service.
I ended up accidentally sitting on my sunglasses so I went in to LensCrafters to see if they can fix them because the sides were bent out of shape. Despite being in rough shape, Keith agreed to try and fix them for me. As luck would have it, he was able to do so without breaking them and now they look good as new. They also didn’t even charge me a service fee. Excellent customer service, thank you!!
Thank you to the staff for helping my husband and I choose frames for new glasses! We so appreciated your professional guidance, and your support as we made these tough decisions. We felt safe and well cared for!
Super happy with my experience here! Pavneet was a great help
I had a very good experience here. Very kind, informative workers and i love my glasses. Thank you! :)
Great customer service.
(Translated) I wanted to buy glasses, the person who served me spoke to me in a serious tone and in a haughty manner. I ask questions about the glasses but she answers: no, we don't do that .. yet I just asked if we can decrease the width of the glasses. And I was surprised at the way he spoke with me so gravely no smile. I must have chosen to go to other people's homes where I received the right customer service. Unfortunately no professionalism or respect. The lady was short in stature with glasses and black hair long down to the shoulders. I visited Thursday August 13, 2020 around 6:10 pm (Original) Je voulais acheter des lunettes, la personne qui m’a servi me parlais d un ton grave et d une façon hautaine. Je demande des questions a propos des lunettes mais elle me répond : non on fait pas ca .. pourtant j’ai juste demande si on peut diminué la largeur de lunettes. Et j’étais surpris de sa façon de parler avec moi si gravement aucun sourir . J’ai du choisir d aller chez des autres la ou j ai reçu le bon service client . Malheureusement pas de professionnalisme ni de respect. La madame était petite de taille avec des lunettes et des cheveux noir long jusqu’aux épaules. J ai fais la visite jeudi 13 aout 2020 enver 18h10
Kindly resized and cleaned my glasses even though I didn’t purchase them there
Excellent customer service. I think her name was Kara. Definitely recommend.
Customer service, education, and client involvement was top notch. I travelled over 2 hours and they made every accommodation possible to ensure they had everything in place for when I arrived. I had tried previous bifocals and it was impossible to adjust. I've worn my new AVP progressive lenses for 2 days and no problem. Thanks so much to a wonderful team!!
The staff at this Oakville location was wonderful and so helpful! I walked in to inquire about where I can purchase the little screws in your glasses. My favourite pair of glasses lost one of its screws and they were so nice and fixed it for me at no cost!! I was so thankful and will definitely be coming back here when I need a new pair.
Really appreciated the sales offered. Excellent service from Amelia. Super happy with the quality of Frames available.
"At LensCrafters located at 1225 St Mary's Rd, we believe vision care is about far more than a pair of glasses or a prescription." A direct quote from LensCrafters, however, their guiding principle doesn't match reality. For instance, when requesting a prescription lens for one lens and just a plain lens for a false eye, they refused stating you have to order 2 prescription lenses and if one lens is progressive the second HAS to be the same. This is about as far from "caring about vision care" as can be stated. This is more like "we care about making as much money as possible by charging for 2 lenses (about $700) when only 1 eye is useful." Sad but true story. And I would give NO stars but can't post otherwise.
If I could give less than one star to this store, then I would in a heartbeat. Their prices are outrageous, and not just compared to US retailers, but in comparison to any other stores in the Nanaimo area. The saleslady at LensCrafters put through a charge for the glasses that I had selected, to my extended medical insurance, without my authorization. All I wanted was a quote. When she told me what she'd done, I immediately asked her to reverse the charge and I stormed out of there. I then went over to Walmart and got a way better deal.
Sherisse and the team at LensCrafters were so helpful, efficient, knowledgeable and professional! Definitely recommend the Lethbridge Park Place Mall Location to anyone looking for a full service stop.
Great Service, Nikita help us very professionally to guide us on my son's glasses. Very happy with our visit. Highly recommend.
2 weeks to get glasses way, way, way too long. Your marketing advantage is rapid service. This disappointed me!
The staff is helpful and friendly. The computer program had a glitch and the staff was very patient and walked us through everything.
Excellent customer service and friendly staff.
Terrible. Had issues with my glasses after two weeks of being told my eyes will adjust, they did not. Tried for a refund and was told to give it one more week to adjust. Had a family emergency and had to leave the province. Went to a Lenscrafters in Winnipeg, was told they would not refund me without original receipt and to wait for my eyes to adjust. Phoned Sara at the Chinook location who confirmed they would extend past the 30 days return policy so I could focus on my family. Few days after my 30 days, visited the Chinook store for a refund and was told I could be refunded, but they suggested giving my eyes one more week to adjust. Still no success, I tried to refund again, and was told I could be refunded but they suggested to get my eye exam redone, as the issue was not the glasses but my prescription. Due to COVID, I had to wait 10 days to get a retest. They told me no problem and take my time. No change in prescription, so I returned to the Cross Iron Mills Lenscrafters to get a refund and was now told that a refund is only possible up to 30 days because of insurance fraud. So even though, I was clearly trying to find out why my glasses were not working for me and followed their poor suggestions, was told I could get my refund but should try just this one more thing to make sure I needed to return my glasses, all the sudden its was not possible when it finally came down to it. This is poor customer service, I feel like I was not properly listened to or taken care of and completely taken advantage of. For a new glasses owner, this has made my transition to needing glasses very frustrating and a terrible experience from three different Lenscrafters locations.
Karen at Bower eye care is a gem. She was able to get me the frames and lenses that I wanted and gave me a discount on the lenses with my AMA membership. She is extremely knowledgeable and helpful with my eye care needs. Very, very pleased.
(Translated) Really satisfied with my glasses thank you (Original) Vraiment satisfait de mes lunettes merci
After finishing the eye examination with my family to an optometrist, we entered to LensCrafters. First we asked if they could simply change the lenses for my husband in a new frame that he never used. Because in the previous optometrist they did something wrong and bother him when he was using. In the LensCrafter replayed that they could break and that it was better to buy another pair. This way they force you to buy a new frame that you don't need. No, I don't recommend them.
Horrible customer service provided.. was given attitude straight off the bat when I wanted to purchase a pair of sunglasses. Lost a paying customer, and will definitely tell all my friends and family to not come here or purchase from LensCrafters. Be better.
Great service, very helpful staff.
Lenscrafters at the Park place mall in lethbridge have the best people working there. Saved me alot of money and went above and beyond to help me. Would definitely reccomend and would go there again. Thanks ladies you're awesome!
I had a great experience at this location yesterday to fix my son's lens that had popped out. Khalil was extremely helpful and kind and even fixed the nose pads on my glasses. I have been a customer here for several years and have always had great care from the minute I walk in the door.
Dorothy was extremely helpful and patient
Great and speedy service! Will definitely return to get a pair of sunglasses in the summer.
The staff are always super friendly and helpful! My favourite place to get glasses.
I went in to Lens Crafters today and was blown away by the service! The staff were incredibly welcoming and knowledgeable, there was plenty of product to choose from and I was able to find a pair quickly with the help of the staff. As someone who has purchased dozens of glasses I would highly recommend this location! You won’t be disappointed!
Need to be more attentive to customers
Hi, just wanted to let you know about an incident that occurred with Dima. Dima would not listen to any issue regarding my glasses. Instead of trying to be helpful or courteous in solving the problem. Frankly she just continued to argue and throw around blame.
A really nice place. Ana warmly helped me to fix my glasses and clean them after. No charge after all.
I really need my eyeglasses today and they acommodate me immediately.. and also, they are friendly too..
This is an awesome place to get glasses. They care about things right down to distortion of the shape of the lens.
Highly recommended! The best place for all your glasses needs! A wide variety of glasses and sunglasses. Great customer service. Rei is a wonderful manager. Staffs are really good. Nikita is awesome, she is really great and knowledgeable of what she is doing. Pravneet is very helpful. Thank you so much for all your help. We love our glasses and will definitely recommend your store to everyone.
Went there a month ago because of a pair of glasses that bent because of my poor care. (Glasses weren't even from there, I bought them from costco). Then a kind gentleman (of whom I don't remember his name but I believe he wa's ethnically east asian) helped me readjust them to the size of face until I was completely satisfied. Really appreciate it! Also it was free so that's a bonus, hats off for the wonderful customer serice and I know where to buy my glasses next time!
Great service, staff is very helpful and nice.
we have an excellent shopping experience in Montreal Trust LensCrafters. The team is professional and cooperates very well to serve customers like me to choose favorite glasses.
The Staff was impatient and the waiting period is very long. No one approached me for 15 minutes and they were rude to answer the questions.
Merci Melanie B. for you help.
Good store. Good service.
Staff is awesome. The girl who helped me was warm and knowledgeable. Would recommend to family and friends.
Incredibly rude staff. try speaking to your customers instead of screaming at a man that is hard of hearing and maybe let the patient one handle his hearing disability. I didn’t catch your names but to the patient one, you do you. I hope that woman was not your manager because that is an embarrassment for you and the company. Shame on you. Remember to be kind and patient with one another; it’s a pandemic, your customers are not criminals.
Had a great experience with all the staff here! found the perfect pair of glasses for me and my partner and at a good price too! The manager Corrie is a darling human being and I would love to continue coming here :)
Excellent customer service! The associates are really friendly and helpful and I received amazing service from knowledgeable and professional staff. I will be back again for such great service.
Great experience
Ana fixed my sunglasses in 5 mins - basically a miracle. Love this store!
LensCrafters Fairview offer best quality, durable glasses and excellent services.
Very disappointed. The lady was very passive aggressive and rude. My partner was very excited to try on new glass as she finally got coverage to treat herself to a nice pair. The lady was very annoyed by the fact she wanted to try on multiple pairs. Sorry that Covid makes you jobs a little harder, but you don't know until you try glasses on. They eluded to wanting us out of the store as we had been there for "a while" (all of 20 minutes). They made my partner feel extremely judged and unworthy to shop here. Certainly will not be given them business. And would recommend going elsewhere with more selection and better quality employees.
Kim was friendly, knowledgeable and offered great advice. I am extremely indecisive and she made the experience a lot easier for me. Very excited for my glasses to come in! Thank you!!
(Translated) Ana was very kind and has a great sense of professionalism! A real pleasure (Original) Ana a été d’une grande gentillesse et a un grand sens du professionnalisme! Un véritable plaisir
I got fitted for my glasses by Sheryl. The process was fast and easy despite the recent reopening from covid lockdown. This branch had already restocked the only frames that suited me and were previously out of stock. I am very happy to have a pretty new pair glasses after wearing the same ones for fifteen years! Thank you so very much!
Great selection of frames. Very efficient with respect to the eye exam. Once the decision to purchase glasses was made, the ordering/invoicing/payment process took far too long to complete.
The staff are amazing. They made sure I was aware of all my options, and helped me pick out the best pair of frames to suite me best. Will be shopping there again for all my eye needs.
I would like to thank, three amazing Ladies that work there. I came in with broken glasses(-16) I had to start my new job in 3 days and i was in a huge PANIC! Instead of the 10 days it usually takes to make my prescription lenses,i got them the next day. p.s i will be honest, this is the second time i break my glasses in Nanaimo without having a spare. This was the only place in town that under 24 hours accomplished the impossible and i can see again:) Thank you SO MUCH!
very caring and nice staff! doctor harino was very patient and explained everything very well
Awesome customer service best place and helpful associate
What an easy and awesome experience! I will be back!
I got very bad eyes "not blind" but its almost there I cant drive without them I called they rushed my glasses James is byfar the best and ill be returning for sunglasses soon
bought oakley glasses with lenses there, about 4 years ago, i have never gone back since the service was horrible, zero customer retention service experience. Opticians more interested in talking than helping out. I complained to the manager and they made note of it. I recently realized they sold me very poor lenses for the glasses that were supposed to be good. I was told by another service centre, that rhymes with takim, that the lenses were probably low cost junk that was marked up as high end. Nothing has ever beat the lenses that i had in a pair of rayban glasses that i got from sears optical, i still have those glasses as spares but they are 18 years old with no issue and the thinnest lenses you can imagine for a + size lens wearer. Stay away from anything lens crafters. To clarify as others have said, the lenses with the coatings are junk or a scam, i do engineering work, i have scratches on there like they were cleaned with a brillo pad, i swear if you sneeze on the lenses you will get random scratches. Don't support this location or their other franchises period. Do i suggest anywhere else? No not really or at least at this point. UPDATE: they reached out to me, i ignored the email. I have zero interest in ever working with any franchise of lenscrafters, nor do i even have any interest in even reading the email. That company is done for me, i do not need a credit or discount, I can easily afford multiple reading glasses for 800.00 + dollars each without an issue. This is the type of customer where money is not an object and i will just move on to another company to work with. I am the wrong demographic to create customer service through attrition. Best of luck in your industry the way things are going with everything being online.
Dan helped me out last minute, was very polite and very professional at his job!! I will always come here for his service! Thanks Dan!
Thank you for the excellent service.
I am removing this post as the issue has been resolved.
Excellent customer service.Khalil and Brenda is very kind and helpful everytime i visit the North Vancouver branch.Highly recommended.thank you
Sales staff makes me feel like I'm buying a used car off of St Laurent road. Just let me browse in peace and try on glasses: I don't care about your opinion or advice. Leave me be.
The service was great! The staff were friendly and extremely helpful. I highly recommend and I will be coming back!
Keith at LensCrafters got me in and out the same day with an excellent pair of prescription sunglasses - I lost my 10 yr old pair just the day before ... but the experience here made me feel much better. Perfection!
Went to Lens Crafters to get my glasses fixed after a sporting accident bend my glasses. They were wonderful, and in a few minutes my glasses were as good as new. They even found that one of the screws on the arm was loose. I was not aware of that. Superb service and very quick - Considering that I never even purchased my glasses from them originally. Kudos to the wonderful staff.
Great service????????
Fantastic! I can’t wait to get my new lenses!
I walked in today to look at their frames (I had seen something I liked online) and I have never in my life met such unfriendly, agressive and outright hostile workers. Came on here to see others’ opinions and it seems I am not the only one to think so. Fire those spiteful women and hire someone who is willing to do the job and actually bring in customers instead of pushing them away ....
Excellent well informed staff. Highly recommended.
The optometrist who answered my phone call was extremely RUDE!!! Unbelievable... I am not sure the name of the person. But it’s a guy with a bit of accent. AVOID! I was just asking about the eye exam and what checkup is included...Very not professional! This one star is for the Sales team in the store. They are nice.
(Translated) I have never seen good customer service like this. Her name is anna she served me in a very nice way (Original) Je n'ai jamais vue un bon service a la clientèle comme ça. Elle s’appelle anna elle m’avait servi avec d’une tres belle façon
The most amazing customer service. Super happy with the selection and customization I got in lenses at the best price I've seen.
They are taking over one week to install lenses in my frame. I can't find out what is happening because they never pick up the phone when I call .They used to do this work in less than one hour in the past and now they can't do it in one week even. Also, they added a charge of $39.99 for the one year protection plan without even asking if I wanted this. I brought it to their attention and they are making it difficult to get this amount refunded. I went to pick up the glasses today and on the lens for the left eye, there is a scratch that runs the entire width of the upper part of the lens, on the outside. I am so not up to returning again so I don't know what to do about this. for this reason I reduced the rating from 2 stars to 1 star.
I had such an amazing experience here! Dr. Hum examined my eyes, he was so friendly and answered all my questions thoroughly!! After, Josephine and Cheryl helped me to pick out my glasses. They were so friendly and nice!! I was very indecisive with which frames to get and they were very patient with me and helped me to choose the best one for my face, which I love love love!
I had an excellent experience at LensCrafters. Their staff patiently helped me choose frames, had good knowledge of what fits me well, and also helped picked frames that fits my -8.5 nearsightedness eyes. They know it's important to get glasses that work for me personally and stand behind that promise!
I've been to MANY different optometrists to get my sunglasses fixed and they were the ONLY people that were able to fix them! Very polite and helpful staff.
Have been dealing there since Charlene arrived snd would not deal any where else service is amazing and so friendly
I was in this location Thursday July 30th 2020 helping my mom make a new purchase of glasses and the experience was wonderful. The employee who was helping us was friendly, welcoming and knowledgeable. He worked hard to make sure she got the best price on her purchase, as well as taking the time to understand her personal style so he could offer her frames that best suited her. I also purchased my glasses from this location recently and was helped by a different employee and was treated respectfully and with great service. From here forward I will only be going to this Lenscrafters for all of my eyewear purchases as the quality can't be beat, and neither can the service.
Needed a nosepad put back on my glasses. Got to the store and was in/out in 5 minutes with the nosepad replaced and all other screws checked/tightened. Great service.
Worst experience getting a pair of glasses in my life. If I knew Ottawa any better, I would have went elsewhere. It started with staff not knowing their products and promotions. When I went to pick up my prescription sunglasses the gradient tint on my polarized lenses was not done properly on the left lense so I asked them to fix it. Apparently I had to wait a week to get new lenses or she could downgrade my lenses to the regular UV protection but I had to wait 2 hours ! Even then I remained patient. The lady apologized and said she would speak to her manager to compensate me for the inconvenience and she would call me back. I come back when I get her call, only to find out the reimbursement I was about to get was the difference for downgrading the lenses. And I got a flimsy lens cleaning kit for the inconvenience ! Then to add the cherry on top, they couldn't figure out how to work their system to give me my refund. It took 30 minutes for them to give me a refund!!!!! I then requested a receipt indicating my changes, again they could not get the system to print one and suggested they mail me the receipt when they can print one. I am sorry , but for someone who is paying hundreds of dollars to you , I would expect the service to be better , you should double check prescription lenses to ensure ur work has been done well and you should also have staff that know their stuff before they are out on the floor vs leaving them alone allowing them to give incorrect information. Had I not known any better, they would have easily taken full price for my prescription lenses! Oh also to add, as I was waiting for my refund another lady came complaining her lenses had cracked within a span of a few months of purchasing her glasses. Beware and go elsewhere if you can.
Excellent, kind and knowledgeable staff! Great selection of frames. Thank you LensCrafters!
When I came here I was instanly greeted well and I came here for a glasses lens repair and Khalil Abdemanifi was kind to fix it for free
Thank you for fixing my glasses so quickly! It should have taken longer but Khalil went above and beyond to help me so that I wouldn’t give birth without my glasses (they broke on my due date). We also had a great experience with Noel a couple of months ago when he helped our son pick his glasses. We have had a great experience every time.
The nylon string for my lens broke and that same day I called lens crafters at the Rideau Centre and they were able to fix them in 10 mins free of charge. Thank you so much
I went there for an eye checkup and to get a new pair of glasses. The service was excellent. After learning that I had extreme near-sightedness and had undergone retina surgery, the doctor offered to give me a comprehensive examination with pupil dilation. However, I was unable to take the test on that particular day. As a result, she scheduled a complimentary appointment for me at a later date free of charge. The staffer offered me a replacement of glass frame once I discovered there were a few minor blemishes on it. When I went back to get the new one, I was pleasantly surprised to see that they had given me a new pair of spectacles, complete with frame and lenses. That went above and beyond my expectations. I am highly satisfied with this shop and will definitely recommend it!
Very helpful staff. Very clean and following the covid precautions to the T. Great selection of glasses too.
We had a great experience with Mr. Khalil at the store. He answered all our questions and provided us with best service.
Absolutely fantastic service! They were so great with my two year old. Best price around Lethbridge, we won’t go anywhere else!
BEST SERVICE EVER!!! Just bought a new pair of glasses from this store and till I got and currently using it. the staffs keep checking on me whether the glasses work well !!! Thank you so much. I will become the loyalty customer of Lenscrafters!!!
I had a great experience buying my glasses at the Oakville location. Nikita and Rei were very welcoming and helped me every step of the way. I highly recommend you go to Lenscrafters.
You would think if you spent 500$ on frames it would come with warranty or they would tell you about warranty when purchasing but I guess that’s not the case
The staff here are always so knowledgeable and friendly
Excellent customer service .. hard working employees ! Nice selection ..Gautum bembi went over and above to help us !
Great service, extremely kind and helpful, with great quality products! Would be my new glasses store from now on.
Very knowledgeable people who answered my questions. Niki was good to deal with
Audrey is amazing. She is very professional and very patient in answering all our question. She has finally help us to find what we wanted. Very good services. Will come back again and recommend to our friends for sure.
Amazing services, kind people and always a great time! ❤️
(Translated) Best customer service !!! The staff are wonderful! (Original) Meilleur service à la clientèle!!! Le personnel est formidable!
great service!
I found the service of the on site Optician and also the store to be of excellent quality. Very good attention to detail and responsive to customer needs. They selected the right glasses for me and suggested options to address my vision needs. Their prices were very competitive and I would say reasonable for the quality that you get, compared to others. My specialty glasses were ready ahead of time and I am extremely happy with the results. This will be my go to place for all my vision care needs including sunglasses, reading glasses, bifocals and contact lenses. Thank you LensCrafters Rideau Centre, Ottawa.
This service was fantastic. The staff moved in a very fluid manner from client to client. It was busy and the customers were tended to very nicely and if anyone had to wait a weee bit, they were notified. The lense selection was vast and really added to the customer experience. The staff really worked well together and I know they drew on each others strengths to make everyone happy. Price was AWESOME! Thanks LensCrafters. My son anxiously awaits he new recreational specs.
Very attentive and professional experience. I found the staff (especially Sarah Kelley) was friendly, patient and helpful. I would definitely return to get my future glasses.
Very helpful and welcoming staff - specifically Sarah! Their work is swift and efficient, too!
(Translated) Impeccable service and a large selection of frames. Very good advice given by the best advisor: Ana (Original) Service impeccable et grand choix de montures. De très bons conseils donnés par la meilleure conseillère: Ana
Exceptional service. The staff were so helpful and attended to all the questions. They also made sure to discuss options available and even offer some suggestions. Very happy with the service I got
Horrible customer service. The dude with the iPad was just ripping me off and his attitude was horrible. HIGH HIGHLY RECOMMEND PEARLE VISION
Best Eye Glass Provider hands down; friendly staff, courteous, helpful. Always a great visit!!
The staff are friendly, accommodating and efficient. The store has a great selection to choose from. If you want the best experience, it's worth your time to shop at this store!
my wife and I always enjoy visiting this place, all the staff is very nice always ready to please you, no matter you buy or not
The girls here are always super friendly and helpful. Best place in town.
Charlene was amazing and she gave me a great deal on my frames and lenses. Extremely professional and friendly.
This was by far the best experience I have ever had shopping for my glasses! The team at LensCrafters Fairview we’re very compliant with COVID restrictions which made my shopping experience safe and worry free. On top of that everyone there, especially Josephine and Sheryl were super considerate and were there every step of the way to make sure I was 100% happy with my selection. Overall, this is definitely the go to place to get your glasses and I will definitely be coming back!
The staff at the Conestoga Mall location are always very helpful and knowledgeable. This is my go to store.
I had such a great time at LensCrafters, they’re very nice, good and professional! I strongly recommend them to anyone.
This company has the worst computer system ever designed!!! I've been to 3 LensCrafters locations in the span of months and each time I was told," we're experiencing server issues" or " sorry for the delay our server is updating". The staff all seem friendly which is why I have left a 2 star review. Oh and how hard should it be to get a reprint of a receipt by looking into my account?.. FFS.. My time is valuable and I will not be going into a LensCrafters again. And no I do not want to be directed to a link to describe my experience.
i picked up my glasses today and they were handed to me. i tried them on and they were loose so the girl tightened them. that was it. nowhere else was i handed a smudged pair of glasses and not been fitted for them re how they sit.
Great deals on glasses!
Hopping for eye glasses can be frustrating for me. But at Lens crafters Victoria I found what I wanted at the best price in town. Staff are very efficient and friendly. I wouldn't go anywhere else.
Just had my eye exam at the lethbridge park place mall location. Service was excellent,Receptionist/Technician did an excellent job. Doctor was very knowledgable and explained everything to me. I would recommend for sure!
staff are so friendly, awesome. She fixed my glasses that was broken a month ago, excellent experience.
The employee "K" was such a great help and very caring about my concerns. She made the experience more comfortable and enjoyable than I had anticipated. Would recommend anyone to have her as their sales representative.
Awesome service and relationship with both optometrist and Lens Crafter employee, Monique :) Thankyou !
Would definitely recommend! I tried looking online for a new pair of frames and lenses, seemed like it was going to cost more and be a hassle with no pay off. So I decided to come here and was extremely content with my purchases. Sonya (if I spelled her name correctly) was great! She gave me a bunch of options and didn't pressure me into buying anything, instead gave useful information. I was able to take the time to figure out what was best for me and got a great deal with LensCrafters sales. Thankful for her help and information! Also the set up for social distancing and safety precautions was very well done - much appreciated!
I was at the mall, went to the store as a walk in to see if I could get an eye examination appointment. The woman at the desk said the "doctor" was out until 14:30, but I could have the 2nd appointment at 15:00. I agreed and went and had lunch. Got there at 14:45, filled out some forms, and had a quick eye test and prescription check at 15:10 and though I'd go in to see the optometrist shortly after, seeing as how I was the 2nd patient. I wasn't the 2nd patient, I was the 5th. The optometrist was taking 30+ minutes per person, not to mention one guy who had to go back in after his pupils dilated, so at 15:40 I went up to confirm that I had the 15:00 appointment and to ask how long it was going to be. The woman told me that he "was a few minutes behind". It was already 40 minutes past my appointment, and there was at least another hour to wait before I went in. I asked why she told me I had an appointment at 15:00 when it was going to be closer to 17:00 before I actually got in? She smirked and shrugged and said "that's the way it is" and that I'd have to wait. Actually, I didn't "have to wait", I left. Another example of people in a low grade business who think they are somehow "better" than the rabble clients/customers who come for service and that wasting our time is of zero importance. I should have checked online first - a very simple thing to do. It is completely obvious why they are rated as low as they are. They deserve less than a 1, but that is the lowest it goes, unfortunately. I will make sure I tell everyone I know to avoid them like the plague. My real rating is ZERO stars, and that is being generous.
Easy and seamless process getting glasses here! Staff were very kind and helpful. They made sure I was satisfied with my order and walked me through everything. Would recommend!
The associate recommended the wrong product, payed $500 for progressive lenses that were too small to use for reading, told the manager, she said ill only switch out the lenses but you will lose the extra $400 you paid! Not even a store credit. Worst customer service ever! So aggressive.
I came in early, and in a bit of a rush. The ladies here were fantastic and fixed my friends glasses fixed in less than 3 mins!
Worst experience getting glasses here. As someone mentioned before, I did have better experiences with some employees (the optometrist who fit me for my glasses was fantastic & the assistant manager was incredible and super friendly) however, one manager was incredibly pushy and rude. I usually go to EyeDocs, but since they don't carry RayBan frames I thought I'd give LensCrafters a try. I work downtown so convenience was a HUGE factor. When I first went in, I had the model number of the frames and I knew what I wanted. The manager was incredibly pushy with their "premium" options, I know they have to try to up sell, but she was incredibly rude about it. She kept adding on the extras before even asking me. Anyways, I ended up ordering their BlueIQ lenses with the standard anti-scratch and glare resistant. I didn't feel it was necessary to upgrade because my glasses before, that I purchased through EyeDocs and have had for 3 years, never scratched with a similar cost/coating. I also declined the protection plan, because, I shouldn't need it if the product is quality, right? Wrong. Terrible quality. My glasses scratched within 12 hours - I picked them up and drove to Toronto, got to my hotel, put my glasses on the end table and noticed in the morning there was a giant scratch on them. In less than 24 hours. When I called Monday morning, the same manager answered, and said that they are scratch resistant and not scratch proof and that the only thing she could do for me is sell me the protection plan late and then I'd have to pay to have new lenses. I told her that I was disappointed with the quality and her response was that I should have gotten the better coating... really? They did obviously get scratched, but my point is, I did not drop them or throw them around what so ever. Anyways, I just took my frames in for the new lenses and got the same manager yet again and she said it would be 1hr and they'd call me... I finally received an email back from the 4 hours after I had dropped them off. When I went in the next day an assistant manager helped me and she was incredibly friendly and fast! Anyways, I would stay away. Go to Hakim or another local shop, but not here. Quality is poor for the "standard" coatings, so if you do plan on the protection plan and premium coatings.
Very friendly and helpful service!
(Translated) Excellent service! (Original) Excellent service!
I haven't had such fantastic customer service experience in many years. I would and will recommend Lens Crafters to everyone. Thank you to the staff, you are awesome.
The staff are very helpful and very welcoming! Thankyou so much for taking the time with me and helping me out! Will be coming back again!
(Translated) The service is excellent. There is a wide variety of grinds and the quality of the glasses is very good. Very recommended !! (Original) Le service est excellent. Il y a une grande variété des moutures et la qualité des lunettes est très bonne. Très recommandé!!
Had a fantastic experience today. Very friendly and professional service from (I think her name was Kia or something similar).
Great service, great glasses ????????????
great service, thank you Jin .
Kata was absolutely amazing! She asked what budget I was in and suggested a few pairs. I ultimately ended up getting her first recommendation and they totalled almost the exact amount my insurance was going to cover (within a few dollars)! Super friendly and knowledgeable. The visit was very quick and efficient. Honestly, was such a good experience. Could not recommend her more!
I had such a great experience here! Azam and Josephine are fantastic! They were very patient and took the time to show me multiple frames based on my preferences. They are very knowledgeable about lenses and frame brands/types which helped me narrow down my choices. I felt they went above and beyond which was very appreciated. Thank you both for a positive experience and I will be coming back to this location in the future!
Great service, helpful staff, and excellent turnaround!
As with all LensCrafters, you will, for your average selection, end up paying about 10 to 15% more overall price than you would at Walmart, Costco, or superstore. However, you really get what you pay for. For example, I bought an excellent brand new frame along with the top-of-the-line lenses [not the ones you find at Costco or Walmart] for a total of $700. at the time of my purchase there was a 40% discount on the lenses, so that save me quite a bit of money.This is including a $30 warranty. When I mentioned earlier, you get what you pay for, I really meant it. I received my lenses and frames within about an hour of ordering them. At the other stores you will be waiting about two weeks. I went on a trip across Canada, including British Columbia and Newfoundland. Unfortunately, my excessive and diverse resulted in breaking my glasses. However, luckily for me, the LensCrafters in the cities I was present in were able to make me a brand new frame and lenses free of charge. This was done within a maximum of a two hour wait at the store. The $30 warranty is so worth it. I don’t know if the insurance carries over to the US or other parts of the world, but even if they don’t, this has save me so much hassle And agony. The quality of the lenses and the level of service is undoubtedly one of the best anyone would find. There is no doubt that they really take care of you in the most professional and empathic manner.
Staff at this location is fantastic, the manager (Brenda) was great and helped us get our son his first pair of glasses which he was very nervous about but coming to this location and coming back for adjustments has always been such a wonderful experience. Highly recommend!
Friendly, efficient and knowledgeable!
The people who work here are passionate and dedicated individuals who will do everything in their power to help you. It is most unfortunate that lenscrafter does not give them the tools to preform the way they could.
I mainly deal with Lens Crafters for my eye wear purchases. They are always friendly and efficient. With my last purchase they honoured the sale price after the sale expired, as the optometrist was not available on the day of the sale when I visited the store.
I had an amazing at my LensCrafter. First, the doctor who operated my eye exam and a cataract surgery was very good and took a great care of me. And at the store, the young man who served me, Vishal, was extremely helpful and patient. I am satisfied.
Dr. Crust was very good. Everything was prompt clean and tidy. Not high pressure, got my eye exam 6 months contacts 80.00 cheaper than the last place I went, went over to the glasses store and bought a pair there too. Great service all around.
As always, a great "Customer First" attitude. Thank you.
I shopped with Lenscrafters today for my eyeglasses as well as my husbands glasses. Jasmina who helped me was a pure pleasure to deal with. Such good customer service with amazing advice and professional demeanor made my shopping experience great.
Friendly staff! Thank you for fixing my glasses! :)
I was looking for sunglasses for rollerblading and hiking and Keith helped me find a fantastic pair of Oakley sunglasses for a great price. He was patient and thorough as he explained the various lenses and frames available so that I could make the best choice according to my needs. I am very happy with the customer experience from Lenscrafters Rideau. If you are in need of glasses or sunglasses, make sure to ask for Keith!
Choosing new eyeglasses is very hard, but Azam took the time to choose the right fit for me and was very helpful! Thank you, girl! I wish I could give her more than 5 stars.
Received exceptional customer service throughout my visits by various employees. Every employee took their time helping answer all my questions in detail as well as providing me additional information I would have not known otherwise. My sunglasses that I had ordered was also ready for pick up a couple days prior and this was very helpful!
Personable, helpful, and friendly. Good experience in-store. The wait for my glasses, however was EXTREMELY long. I was promised a timeframe of one to two weeks wait time and had to wait for nearly three before I actually got them. I was given no warning to the extra wait and heard nothing from this store unless I actually called. When I called, they were unhelpful and did not explain why any delay was happening, or have a way to resolve the problem. Do not trust any promise they make.
As someone who has never been to LensCrafters before, I'll definitely return! All staff members went above and beyond throughout the process. They were kind, encouraging, and patient during my decision making, and proved how knowledgeable they were when answering all my questions. Additionally, they had excellent cleaning and distancing measures in place while being in store. Great frames selection available too!
Staff is very friendly and helpful. Volume of customers with one optician only on a weeknight, made it a much lengthier visit than expected.
Friendly, and helpful !
Great service! Kata and Mya were so patient helping me to choose frames and explaining different options. Really appreciated!
Azam really made the experience of the store for me, helped me pick out an amazing pair and was kind all the way through. Would highly recommend shopping here, amazing employees!
The associate was extremely helpful in choosing the frames, transition lenses, friendly and efficient services. Definitely worth checking out. Very happy customer.
We are very satisfied with that lenses quality and the frames choice so we came back, excellent customer service.
Staff is very nice and informative. Optemetrist very friendly and easy to work with.
Always greets you with a smile! The team at Waterloo always greets us by name and provide top shelf service.
I recently took my son to buy a new pair of glasses, I was very happy with the price point, selection and the service I received. Sherisse provided very professional service both when we picked out the frame and when we picked them up today. She was patient to find the right frame, explained everything thoroughly (including the awesome warranty/replacement program) and then took time to make sure they fit just right when we picked them up! She's an amazing optician, very happy will be back for the rest of the family!
David is a real professional, overall friendly staff. He helped us make right choices and we were out of the store in less than 30 minutes. Highly recommend this store.
So many "hidden fees" with these people it's unbelievable. I paid for a 60$ insurance to have my glasses replaced within the year, and when I came back to redeem that they had me pay another 60$ without ever informing me that this was part of the deal. Might as well bought another frame for that price!
Bryn was so helpful and we really appreciated the extra effort he made with us !
Staff was really friendly and helpful!
Sheryl provided great service. Was able to help me 15 min before store closing so I can order new lenses.
Absolutely outstanding service. Kata was more than helpful. She patiently spent a lot of time explaining all details about lenses we choose. We will gladly come back again.
Laurie is awesome!!! She is so helpful, the best!!!
I dropped my glasses off to get fixed not expecting them to be done right away. Emily fixed my glasses in literally a couple of minutes at no charge. Great customer service! I wouldn’t hesitate to go back! Thanks Emily!
Pushy sales people
I purchased 2 pairs of glasses from the Oakville Place location and was told it would take 2 weeks to deliver. First pair took 4 weeks and second pair has still not arrived (going on 8 weeks). Buy somewhere else.
We purchased a pair of glasses for my wife. It was the first time she was wearing glasses. The whole experience was amazing. We got all the help we needed and and we received it with a smile.
Have bought my last 3 pairs of glasses from Lenscrafters at Oakville place. For every other purchase, the staff assisted in picking frames which suited me. Went there the other day with the intention of buying my 4th pair of glasses from them. Basically the staff pointed at the glasses on the shelves offering no help whatsoever. Sorry just lost my business.
Ana at the LensCrafters in Montreal helped me fix my glasses that I bought from LensCrafters many years ago and she provided such friendly service !
Made me wait in line for 10min only to tell me browsing their frame collection is not permitted. If you would like to enter the store there is a MANDATORY purchase of frames and lenses required. Discriminatory store policy, lost my business for life.
Great customer service. Very helpful with selecting the right shape of the glasses for me as a first buyer. ????
I needed to change some parts of my glasses and they did it for free and the staff named Stephan did a great and kind service though i just popped in and didn’t buy anything.
Amazing staff and service
I was welcomed with the friendly smile. Everyone is so helpful and specially I would like to thanks Ana. She was very helpful from starting till end. Not only she was answering my questions but also, she recommended me so many things that is good for my eyes. She is very kind and informative!!! Thanks Anna!!
They really worked with my budget to make sure I got exactly what I needed. My husband and I always get our glasses at Lenscrafters. Thank you so much!
Asked for them to give me my PD measurement with my other specs and they refused. Took my business elsewhere, got the measurement and will be ordering my glasses from there instead.
(Translated) I had the most incredible service from Mélanie at LensCrafters today. Thank you Mélanie for the fantastic service! It’s not often that you get this level of help - it’s much appreciated! (Original) I had the most incredible service from Mélanie at LensCrafters today. Merci Mélanie pour la service fantastique! Ce n’est pas souvent qu’on a ce niveau d’aide - c’est très apprécié!
So helpful, professional and competent! Saved me. Thank you.
Have been to the store a number of times. The staff is always super quick to approach me to help with whatever I came in for. They're extremely knowledgeable about everything in the store and always are able to answer any questions I have, especially if I want something customized to my liking. I think the two staff that talked to me last time were Char and Aure? They were both awesome! I love my new glasses.
(Translated) Very pleasant service, very attentive to my wishes ????????????????recommend to ???? (Original) Très agréable service, très à l’écoute de mes désires ????????????????recommande à ????
Great experience! Knowledgeable, friendly, overall a great customer service.
Good for the most part. I ordered items to be shipped to me. Once they got their money and order. They ignored my mailing request, put it on the slowest mail possible. Good shop but like any purchase, double check and follow through.
Excellent customer service, thank you Jocelyne!
Lots of selection and the staff was very helpful with the process of selecting frames.
Attentive staff. Great selection of quality products. Would definitely recommend.
Amazing customer service
I recently purchased glasses for the first time in 10 years, and I'm so happy I went here! The optician, Moira, was so sweet and extremely helpful. I love my new glasses, and she definitely made the experience memorable!
You will be pleased with the professionalism and service of the team at LensCrafters.
We have been customers at this location for many years. The staff are always very friendly and helpful. A few in particular: Kata, Jasmina, and Nick provide us with exceptional service and go "above and beyond" to provide us with a wonderful customer experience that keeps us coming back year after year. Thanks to you all!
Very friendly and efficient service. Optometrist Huot answered all my questions clearly and courteously. Huot and LensCrafters customer service was also very satisfactory, Ana took care of me and I was very satisfied with the whole process. I will surely recommend them.
I have been going to Lenscrafters in Victoria for years because of the service, quality, and price. I used to purchase glasses at a "high end" boutique, but my experience with Lenscrafters has shown me that is unnecessary in order to get great glasses. Staff members Dorothy and Mac have been attentive, professional, and friendly, and helped me get the best out of my complicated prescription. Can't recommend enough!
Fantastic service today (Sunday) for repairing, at 4pm, my 94 year old father's glasses in 10 minutes at no charge! He can't see without them. The gentleman who helped us was very understanding and helpful. Thank you we will see you soon
They were kind and helpful. Didn't feel like I was examining the Hope Diamond, felt comfortable to look around and try glasses on. Rose to the challenge to give me their fashion option to help me in my choice.
Great service from everyone who helped me find my new glasses! So happy, can't wait to pick them up!
Kristen and Moria are the friendliest employees they assisted me so well! Thanks for your Help♥️