Reviews of Optiks International (Langley) (Optics Shop)

Tonya Godin

I very much appreciate the staff at this Optiks location. Their professionalism, their kind and caring approach & the way they treat you like family. Attention to detail is outstanding. I would especially like to thank Joanne and Storm. Storm is amazing!! and has a great eye for what my face needed in glasses. Joanne is so welcoming and I love her attention to detail.

Betty Han

Made an appointment, they told me they are a few minutes behind, 40min later I'm still waiting. While I was waiting I checked with the receptionist a few times, each time she said just 5 more minutes. I couldn't wait anymore, at the end I walked out. Also cancelled all other 'appointments' we had.

Tomas R

Used their service for the last 6 years and used to be quite happy in general. As context, between the five sets of glasses for my entire family (even with the "2 for 1" promo, we used to bring them revenue of around $1.5-$2k every time we replaced our glasses (two of us have what you may call specialty glasses, which is a bit unfortunate and quite expensive). The last glasses that my oldest kid got, less than two years ago (a Nike frame) turned out to be defective and after some months of use, they broke in the middle while he was cleaning them (approx. 7 months ago). We took them back and since they were under warranty, they replaced them, no questions asked. Last month, the glasses broke again at the same spot under the same circumstances and when we came back, looking for options, without too much opportunity to discuss, they basically said they could not do anything for us. Don't get me wrong, I understand policies and rules re warranty; however, I also understand that under certain circumstances a good manager can (and should) "manage by exception": look for ways to help loyal customers and provide what we would expect: a good to great service. That said, the way they treated us, the poor service from the lady that talked to us and the lack of interest and support of the manager (who didn't even show up to see what the issue was) as well as what seems, a lack of interest to look at our "account" as a whole was completely disappointing to say the least. I believe I understand business quite well and my understanding is that in business, you want to keep loyal customers, bring repeat revenue; you want your customers to recommend your business to friends and acquaintances, etc. Not sure if they changed management but I guess they really do not care much about any of that and probably have forgotten about a simple marketing rule: If you do not treat customers well, not only you may lose them forever, but they may (and most likely will) bad-mouth your service with at least 10-20 people they personally know (without considering social media or internet reviews). For now, I will be taking my money and business somewhere else; I will definitely stop recommending them and I will -open and widely- be sharing my story for others to beware. The irony is that the five of us are basically due for glasses again this year (kind of on the next two to three months). Too bad... That is what I would call, lack of vision....

Deanne N

I actually tried going to another eye glass place to get glasses (Optics was closed on a Monday) and my experience was less than stellar. I have been coming to Optics for 4 years now. I returned at opening hours on a Wednesday in which they promptly got me in for an eye exam within 10 minutes and STORM (amazing amazing service!!!) sat with me and helped me pick out two pairs of glasses out of the dozens that I pulled off the wall. All in all I was in and out in 1.5 hours in time to pick my son up from school. WOW. Thank you so much.

J A

Been here twice and both times it was a good experience dealing with friendly professional staff. I will keep coming back.

Nabin Pradhan

Quality product and services, still have memories that I got my lens and PRADA frame from this location. Certainly be going back to this location. One of my favorite in my list for my next eye check up and replacing my frame. Thank you guys for quality varieties of product choices.

Jordan Wong

Went into the store for the first time and was just glared at whilst looking at new glasses. Overpriced compared to most places I went into as well. Would not recommend.

Elizabeth D

Amazing service I was treated like gold a deep and huge thank you of appreciation to Joanne Renuka and Mehakpreet I am so thankful for their sincere help it made my day. I am grateful for finding this place and will recommend to anyOne who wants sincere great service and a knowledgable staff with reasonable prices and information this is a one stop????????????????????????

Jennifer Carter

Storm provided FANTASTIC customer service! Friendly & knowledgeable! Definitely recommend visiting for new glasses! Great 2for1 deals too!

Lynda Mitchell

Very professional, friendly and helpful. Great frame selection and the opticians were very honest in the opinions on what frames looked good on me. They honoured the Groupon without hesitation.

Carrol Rayner

Joanne is a 5 star employee bought 2for1 then transition pr. Virus hit she found where they are and will mail to me

Mike Smith

I've been waiting almost 4 weeks for glasses which I paid almost $1200 for. When I call they keep telling me they'll call me when they hear something. As of this moment, I am quite dissatisfied with this purchase.

C Mart

Made an appointment for a fit test for contact lenses.After a few minutes of trying to put the contacts on my eye for the first time. The eye doctor grew noticeably impatient and was asking me if i had them on yet every 30 seconds while she paced back and forth outside the room in the hallway. I asked her for tips or hints on how to get the contacts on my eye but she had zero patience with me. And I did not receive my 100 dollars back for the fit test.

Joy Paul

My first time purchasing from Optiks, and it could not have been any easier. I did it online and via email and Joanne Proche was super friendly and very helpful. It was way more convenient than going to a store, so this will be my preferred way forever. She was able to answer all my questions and helped me pick out the perfect frames - not to mention the great deal I received. I will definitely deal with Joanne and Optiks International Langley again in the future.

Arpita Parmar

I went to buy new pair of glasses and I received best service I could ever get! The staff is so friendly and helpful. I am so impressed with what i got and will always come back to optik international.

Liam Francisco

Storm was super helpful and friendly through the entire process of choosing and purchasing my new glasses. She gave advice on which style of frames are trendy and would look good on me. She made the whole process so much easier and enjoyable. I highly recommend visiting Optiks in langley.

Alex T

Optiks International was fantastic. I went in to buy myself a pair of new glasses. The manager, Joanne, promptly came out to help me. She told me about some of the deals for glasses that they had in place. I had my eyes checked and the optometrist, Dr. Khitcho, did a professional and great job. Joanne even found time to help me pick out the glasses I wanted from the generous selection on offer. In general the staff present were incredibly pleasant, helpful and professional. I would highly recommend Optiks International to anyone looking to buy glasses or take an eye exam.

Tanya Shields

Loved our experience here today. The staff were all super awesome and honestly couldn't have made this experience any better. I will definitely be back. Thank you so much ???? ????

Leana Lundt

I lost my sunglasses literally days before we left for a nice vacation, they didn't even hestitate getting a new pair of prescription sunglasses for me in a day! Absolutely amazing service!

car Time

I have been to soo many places because i keep on changing my frames. But i have never recieved such a great service. The lady (mehak) was very nice she understands me completely and provided me the best glasses. Optiks international i am coming again to you for sure.

Sepka

I've been a patient for years, and every single visit I always receive great service!.. The staff is friendly, very professional and I know my eyesight needs are always taken care of. Exceptional!