Reviews of Maxim Eyes Optical (Optics Shop)

Trevor Richardson

Hands down the best place to get glasses. I won’t ever go anywhere else after the customer service experience i’ve had here.

Diamond Shimmer Owl

Maxine gave us a great deal on our glasses and her customer service and knowledge was second to none. I would highly recommend her! Thanks Maxine!

WENDY ROE

I’ve been meaning to review Liza and Maxim for awhile - she is the best and I will definitely be back! My insurance finally renewed in February but I desperately needed glasses in November so bought a pair online. I went to Liza in February with a tight budget but she was able to work with me to get two great pairs (progressive sunglasses and regular glasses) well within my Insurance coverage. So impressed with this small shop. Try Maxim you won’t be disappointed!

Hank C

Jason provides the best service and prices on glasses and hearing aids. I would not go anywhere else.

Navi

I was in need of contact lenses specific to my prescription and astigmatism. JC Optical did not have the lenses I needed, but the gentleman called Maxim's clinic and confirmed if they had the contacts I needed. The woman confirmed that they had them and I made my way to the clinic. When I got to the clinic, I noticed that the lenses she gave me expired in March 2020. When I brought this to her attention, the lady checked if she had any that were not expired and came back and told me that they did not have any more in stock. I was upset since I drove 20+km to pick up these lenses and the lady proceeded to blame it on their "stock person". Where was her own accountability in ensuring that they are not handing customers expired products? The lady offered no resolution for me so I had no choice but to leave. STAY AWAY IF YOU ARE PURCHASING LENSES! Who knows how many expired lenses they have sold to customers. Absolutely horrible.

Kase O

Maxim-Eyes was a great place to go. I went to get my first pair of prescription eyeglasses, and all I can say is: They have a great selection to choose from, and even better customer service. I was helped by Adele, and she was very kind, knowledgeable, and extremely helpful and was very objective when helping me pick out my frames. Will definitely will not go anywhere else but here to see her! Bonus - they cover all of their glasses with a 2 year warranty!

John McKilligan

I wear progressives and without them I cannot read, work or drive. I was cleaning my glasses when the metal frame snapped in a place I did not think could be repaired. My old pair of progressives were also broken. What to do? I had bought my glasses in English Bay and did not fancy a long drive, so I put both pairs of broken glasses in bags and set of in search of information, advice and prices. First stop was Maxim Eyes Optical - not only because it was closest to me but they had done a free repair for me about 6 months ago. Maxim and Adele listened to my story and they advised that the frame I had broken could possibly be repaired with a solder for a price of $60 - $80 but there was no guarantee the frame would not soon break. I agreed that didn't sound like a good option. Maxim then set out to see if she had a frame that my old lenses would fit - but Maxim told me we would be really lucky if that worked. Well, Maxim found a pair of frames and popped in my old lenses in less than 10 minutes! Then Maxim set out to see if she could find a frame for my old lenses (same prescription) because I wanted a "back-up" pair of glasses. But this time she could only come close - so the lenses would need some minor reshaping to fit that frame. Maxim gave me a very fair price to solve both my problems. I walked out with my new glasses, saved a lot of time and I will soon have a backup pair. But what impressed me most was that both Maxim and Adele were very good listeners and obviously very knowledgeable, taking the time to listen and then explain everything to me. I have found my optician for life. If your experience is as good mine, you will be very pleased to have chosen Maxim Eye Optical.

Rick Rozdeba

Always a great experience. Hard to imagine how it could be better..... instant glasses maybe?? Lol

Michael Moore

They are very helpful and have a good selection of frames.

Nathan Gallagher

My $250 glasses broke within a few months of purchase, and they didn't offer any help. Better yet, they wouldn't tell me my prescription because that is "store policy." The woman at the counter was rude both times I was in the store. Not buying from this place again. They were rude and unhelpful.

Randy Carter

I try to support local businesses . but staff are super rude grumpy. time hire some new staff!

Leggo My Eggo

Maxine is fantastic. Have been going to her for 20 years. Her service is unmatched, and quality of the lenses & frames is great.

Maddy Brown

Nice new owner, he went out of his way to help me.

Olivia Ogden

Wonderful place to get glasses. Staff is super helpful and kind. They also have a great selection to choose from. Very pleased with my experience and will go back and I highly recommend go there.

Maureen Spahr

I've had issues for years with my prescription, I have gone to several different places for my lenses but always had a blur to my vision. Maxine was very determined to make sure I was taken care of properly and tested my eyes and discovered the issue and now I'm seeing blur free, finally, thank you Maxim Eyes. Very friendly service and great prices.

marie gibbons

The very best service you could possibly ask for. She carries an excellent selection of European Style frames to suit any taste. Forget about 2 for 1 deals, this place is 'the real deal'. The Volvo Lady

Nikkil Karia

Got my glasses from here recently, these guys are great! My frames are awesome and you can tell they know their stuff, they made the right recommendations for me to make sure that my glasses fit my needs, and now when im at work my headaches are gone! Thank you!!!!!

Sheila Carino

love maxim eyes and maxs sense of style. will be in with my new prescription next month. looking forward to the new frames i bought. both cataracts fixed now will be there next month. SHEILA