Reviews of LensCrafters (Optics Shop)

Debbie Thompson

This my third time back to the store every three or 4 years and every time I receive Excellent customer service provided by this store location. Great assortment of available glass frames on the shelf at the store location. Plus if you need to drop in for a quick adjustment on your glasses the staff are very helpful.

Sophia Congreso

Great service! Came in with a pair of broken glasses that had the possibility of never getting fixed but they repaired it in minutes ????.

Jordan M

Don't waste your time or insurance getting an eye exam here. They just do a quick 3 minute eye exam and write a prescription. Dr. Ahmed didn't do a thorough exam, dilute my pupils, or run even half the tests my optometrist in Toronto did each year. Such a disappointment since now I have to go to a better optometrist and have a real eye exam done. I asked the Dr about the other tests and he said "they aren't needed". Such a money grab.

Lisa Klein-Gunnewiek

Edit; Seriously disturbing!!!!!! I was trying one more time and got another woman's name, date of birth and phone number!!!!!!! I wonder how many times someone has gotten all my information???? I am taking this to the BBB!!!! The staff at the stores are wonderful. Nice selection, they will try and find what you are looking for and they are safe during Covid. The website on the other had is awful!!!!!! When I can sign in, which is rare , there is noting on it. All my favourites are gone, no purchase history and sometimes the site is just down.

Melissa Jack

If I could give 0 stars I would. Very rude, unhelpful staff. Trying to extort me so that I buy more expensive frames, after I explained I am a student and can't afford it. Refused to give me my prescription when I asked for it to buy glasses online because I cannot afford it there.

Daniel Kelly

I was told that my new glasses would take an hour, but I had them before I made my purchase :~)

Mackenzie Taylor

Super easy, super relaxed, all three staff members I dealt with very friendly and more important knowledgeable and helpful in my decision making process

Rudy Boeckler

Awesome in all aspects, thank you Dr. Ali!

James Rochon

Great selection of frames, attentive service and direct billing for everything to your insurance.

Andrew Day

Sue was fantastic! Extremely helpful and very friendly. She help us pick frames and walked us through the whole process.

Sarah Abbink

So friendly, great staff they took care of me so well and helped me on an incredibly busy day. I couldn't have asked for nicer people. Thanks guys!

Manoj G

I would rather give them 0 star then any. Dr. Kaplan gave me a bad prescription and then when I went to get a rechecked prescription, they were giving me an appointment 1 week later this is affecting my studies so much, when I told them I want it now they just have alternative and nothing else. They did not give a recheck I only went there with a problem hoping they would give me a better solution. Also a bit to rude.

Fearocious Fearocious

They have a good selection of glasses from a number of suppliers. The sales staff today were very helpful and not pushy.

Paul Borys

I was SO impressed with the efficient, courteous SAME DAY service I received at the Kildonan Place, Winnipeg store. My best eyeglasses experience ever!! Thank you!

Charles S

Lots of selection and friendly staff unfortunately the about an hour lenses aren't for Progressive lenses or higher strength prescriptions.

Terri K

I've had Brad as my rep a number of times over the years. He is always very pleasant and helpful in meeting my eye wear needs.

Cathy Ann

See my review on Hakim Optical and you will see why I love Lens Crafters. Want great service, professional and courteous staff, then go to Lens Crafters at the Cat Mall. You won't be disappointed. I had moved from Quebec to Kingston and desperately needed new glasses. I am soooo happy that I walked out of Hakim Optical and found Lens Crafters. I now have a new pair of glasses and with their recent specials I saved 50%!!!!!

Micheal B.

Everyone there was extremely helpful, polite and professional. This was my first time getting glasses and I was a little intimidated, Brad was extremely understanding when I chose to come back later with "help" from my girlfriend to pick out frames. He even adjusted her frames for her, and she didn't even get her glasses from a lens crafters! Fantastic customer service and professionalism.

Malcolm McWilliams

Pros: Friendly and professional staff along with a generous return policy. Cons: Despite selling high-end glasses, LensCrafters stocks and sells Chinese imports as opposed to proper Italian imports. The prices are way too high and it's standard practice to sell used frames/display frames over new frames. After I instructed the store to order new frames -- to not use display frames -- they did the opposite and actually sold me a set of old display frames, frames which hundreds of people had tried on, and charged me over $500. Needless to say, these were returned after discovering that they were made in China and recycled from the store shelf. $500 for used/display frames is totally unacceptable. Customer beware: LensCrafters is part of the Luxottica monopoly, along with Pearle Vision, Sunglass Hut and others. Furthermore, almost all of the brands they stock they also own or license. This includes Ray-Ban, Brooks Brothers, Oakley, Burberry, Prada, Chanel, Versace and others. As mentioned above, LensCrafters in particular relies mainly on cheap Chinese imports over authentic Italian frames to support their margins and returns policy. Imagine paying $400 for Oliver Peoples glasses only to find out they were mass-produced in some third-rate Chinese factory! It's also the store's standard practice to sell customers used/display frames.

Adelina Andreita

Laura was extremely helpful and very knowledgeable. She explained everything in detail and helped me choose the best lenses that fitted my needs. Amazing service.

JJK Leduc

Very attentive staff making me feel comfortable throughout the whole process of getting my new prescription! Thank you very much

We_are Not_Amused

Very professional and friendly staff, nice facilities. Highly reccomended.

Chris P-S

The staff here at the Kildonan Place location were kind and knowledgeable. They showed me several options and helped me pick one that I liked and was in my budget! Bravo LensCrafters!

Cindy Froats

Oct 8, tried repeatedly to call your number but the voicemail just keeps going in a loop and no matter whether I press 1, 2 or 0 it just keeps repeating!

Lyca Umali

Sandra was awesome :)

Sharon Ansell

They never answer their phone at the Kingston location... I would not suggest them

Robbie Snyder

Staff was excellent and very helpful. They were very easy to talk to! Thanks

Zuheil Mohamed

I've been here multiple times and the staff were always respectful and friendly, i love that you are attentive and listen to the customers and not dismissing them, i would definitely come back, highly recommend you!

Bob Dupont

Very efficient, knowledgeable staff, Great customer service, it was a pleasure.

Crystal McCaffrey

Excellent service, the lady who helped me pick my frames went out of her way to find the best pair to my liking A+ service

Tarek Adam

I took 2 year old frames in for new lenses. They told me there was a risk that "older" frames can break when they pop the lenses in and out. I said fine, I get it. Then I thought about it for a moment and asked 'if they break, can we void the transaction and just buy a new set' - they said yes... So all good. They put in the new lenses, and it's all good. Till I get home and realize they broke one nose pad off. So the ring around the lens is fine (the part you would expect might break) - but they mishandled my frames badly in a different way that should never have happened. And they totally snuck it past me.

DarkestHobbit

Sue, very friendly and professional. Would recommend anyone to go see her for a friendly safe visit for you and your family.

Bhupinder Singh

Helpful, patient, and fantastic service.

Elizabeth Nelligan

Everyone was great! Fast service. Thank you!

Jennie Marshall

LensCrafters is a great optical store. The service is excellent. They also have great sales.

Lorelei Jaekel

I spoke with Bali and she advised me of all the options on purchasing new lenses. She was very informative and knowledgeable, which made my decision easier. Thank you for your kindness and professionalism.

Dominic Owens

I was in need of a new pair of glasses both regular and sunglasses, the staff were extremely kind and helpful, very happy with the level of professionalism and customer care that was not only shown to myself but other customers as well. Their prices can be a little high sometimes, but they understand that issue as well and work hard to find the best deal for their customers while not sacrificing on the quality of the product or individuals visual needs.

Jeff Lynch

Great service :)

Maureen Shibley

Very good service. The salesman picked out the perfect glasses for me and they were a very reasonable price. Plus the lens were 50 % off!

Gary Walters

awesome service all round!

Keith Lamoureux

I had a great experience both times that I bought reading glasses from this location. Brad helped me to find the right glasses and the customer service was great!

Richard I

Short notice replacement of glasses for my son. Frames and lenses sorted quickly, thanks. He loves the Ray-Ban glasses and dad loves the 50% discount that was on at the time. Great team thanks and we'll see you soon for the rest of the family.

B Mcphail

Nikki was amazing!!! Super helpful and friendly and helped me pick out the perfect pair. I had a few in mind and she found me my favorite style in the back with the gold frames I so badly wanted. So pleased!! Thank you and Nikki deserves a promotion for working so hard dealing with many customers at once and doing an awesome job of it.

T. Tran

Over priced eye glasses. one hour service not available with HD lens. It takes 7-10 business days to deliver. Got different quotes from different people.

Laura Schindel

Always a great experience at this store! Friendly staff, great selection!

Claudio Cavalcante

I just wanna drop a line to say Thank you to the team that helped me on my prescription glasses today. I had a very pleasant experience on both levels customer service and price. I definitely recommend the place for those looking for a great environment to shop. Thanks to the team I bought my glasses within my budget and expected quality.

Sheeraz Ahmed

Had to come here as I broke my only pair of glasses and didn’t have a replacement, so needed a pair urgently. Michael the associate was able to help a new pair get processed and received under an hour at the store. Saved the day! Thank you and it was a great experience.

Josh White

Honestly haven’t had my eyes checked in quite a few years, decided to book with these guys (TODAY) and I honestly couldn’t be happier with my decision. Walked in not knowing what I was doing walked out with my new glasses ordered (THAT WILL BE READY TOMORROW). They showed me exactly what was going on with my eyes and were very good at explaining. The lady that helped me check in and the other lady who helped me decide which frames to get were absolutely awesome, the Dr was great, and the guy that took my glasses measurements was as well! Looks like I have a new family looking after my eyes ???? Nothing but good things to say, thanks guys!

Vincent Fontaine

Friendly and pleasant service!

Ramzy Farrag

Price details should be discussed before the customer asks.

Don Maynard

We have been going to the Cataraqui Centre Mall Lenscrafters for 26 years, since an optometrist suggested we take our son, who was 2 and needed glasses. Staff have always been kind, helpful, knowledgeable, and pleasant to deal with. It's a good sign that some staff have been there for decades. That's the sign of a good employer.

Daniel Floyd

During Covid times, it was lovely to see the friendly, professional staff offer personalized service while taking the Covid 19 protocol. My first visit to the Cat Centre since Covid began, I will be back.

Bonnie D.

Have always gone here and was made to feel like a valued costumer. Never was pushed into buying something I did not like and was given an honest opinion on how mew frames would look like on me.

Tanya Friel

I want to start off on a positive note that I had a great experience at this location when I had Sue whom is very good at picking out the best Frames for my face even with my mask on and it works very well looking at myself and everybody compliments me with these frames. She was also very good at not recommending things to make a big buck for herself, but recommended things that would help me in my particular situation, and didn’t dupe me to have the highest priced progressives that I could get just by her trying to make a good sale. I am very happy with all of her recommendations, and for the very little amount of time that I did spend with a gentleman there that fit me in these glasses I thought the customer service was amazing. These are the reasons I gave the extra star, but I wish I could’ve given another one just the fact is this next part made me lower it considerably. Now I understand that the glasses come with the brand of cloth in it, and I must say that Coach has the worst cloth ever! I am not new to glasses, and inquired on what has changed since 2013 when I had LASIK as these ones smudge bad and nothing makes them clear unless I’m home over a sink with soap. Lens cleaner smears the smudges and the useless wipe it came with smudges it too. I don’t have a kitchen sink in my car to constantly clean them while working, or an adequate cloth. I asked the lady if there’s anywhere online that I could purchase good cloths that I can have with me and all she could say is to use Dawn dish soap, I had her also say that it’s because I got a glare protection on there and that generally smudges, I won’t disagree with that but that I’ve had on every glasses in the past and never had this issue with smudges not coming off with even the basic microfibre cloth. I express that I feel like I was ripped off for these $500 plus glasses, without any options given to me to help with the situation so I can actually wear them. Now I do love the fact that the right type of glasses were given to me, but somebody there needs to step up to the game and help me figure out what I need to do so I can see clearly, when especially I got progressives when I don’t have any distance issues so I could be able to not touch them when I’m caring for people during this pandemic. I want to use you again due to the first two amazing employees, but I need somebody to rectify this issue.

Corey Densley

Outstanding customer service. Every time. Thanks Kristen!

Melissa French

I recommend this store to everyone! As a new customer I had an eye exam, the optician was so professional and friendly. The staff were welcoming, they introduced themselves and helped me choose Prada frames with Progressive lenses....LOVE them! They thoroughly explained the lenses and my options. Very knowledgeable staff! Very happy with my purchase!

ShadowWarrior

Excellent Customer Service! ????????????????

neon foxy faz

My 6 year old was getting his glasses adjusted for his face we waited 1 hour for service. We were here before other customers and they served them first while my 6 year old just sat and waited. No apologies or nothing. Wouldnt recommend this place to my worst enemy. Hopefully my wife will not give them our money again

Chantel Price

Ive been in need of new sunglasses for quite some time, so I decided to hit up the local LensCrafters. I dealt with Michael, who was an overall dream to work with. We selected a few different options and were able to find the perfect pair. Super easy process and I’m looking forward to bringing my spouse in for a new pair for himself!

Tristan M

Very informative and helpful. Been a costumer for years now and the experience is always pleasant. With the pandemic you could see that they take precautions seriously.

Wendy Maillet

I won't go anywhere else from now on. Best selection, best staff.

kyle hollinsworth

A very pleasant and professional team of employees work at this LensCrafters location. I was thoroughly impressed with their staff’s professionalism.

Jessica L Trotter

I went to lens crafters to get my glasses and sunglasses adjusted in the evening of May 4th and I was blown away by the service I received! A gentleman helped me out and proceeded to help me specifically adjust my sunglasses -which I had received mediocre help from lens crafters before where they would tell me the fit was fine, when it clearly wasn't ( it would sit on my head with a slant). Well this gentleman was extremely helpful and finally fixed this problem after 2 years of trying to get it fixed. So, THANK YOU!! I hope he's working every time I go in!

Evgeniya Tertyshnaya

My boyfriend broke his glasses on vacation. They were so kind to squeeze him in between appointments and get his glasses done in 1h, so we could safely drive back home.Highly recommend! Thanks again!!!

Megan Mattice

I haven’t been a customer in a while as I tend to buy my lenses online, but I had some issues with my glasses being crooked. I went in expecting to pay for a fixing service but Sue generously said she didn’t mind. Now my glasses are level again and I look way more professional. Happy to see employees like Sue! I will be back.

Colton Smith

Phenomenal customer service. Nikki is the best!

Scott L

always friendly staff, even when perhaps short staffed they find ways to be fast and efficient as well

Alex Dupont

Friendly staff. Always helpful and nice.

Braden Wilks

Awesome experience. Friendly and professional.

Kurt Ammon

Excellent service always....highly recommend!

Jerehmy

The older lady there is a miserable not nice lady. The manager lady also is stuck up

Jonah Dabu

Jiselle helped alot with picking out the right glasses for me. Very professional and knowledgeable. Highly recommended.

Louis Moldez

Service was great! Nikki was really kind and explained everything very well. Would absolutely recommend to my friends.

sukhjinder singh

I am with Lenscrafters from last 10 years. Had an issue regarding my frame but was easily resolved by Justin.

Tanya Raymond

Excellent staff. Very knowledgeable.

Emily Smith

Good prices.

Arthur Grant

Great experience purchasing new glasses! Highly recommended!!!

Vanessa Vieira

Went here for an eye exam. Doctor was knowledgeable. They have a good selection of glasses to choose from. A bit pricey but worth it.

Lisa Rice

Very knowledgeable and helpful staff. I highly recommend seeing them for all of your eye care needs.

MaryAnn Wasylnuk

Brad was very helpful with selecting glasses for me. Very pleasant gentleman.

Jamie Amaral

Always excellent service when I go in, with great selection of frames.

Christine Edwards

I had to call LensCrafters for an emergency eye appointment because my glasses were damaged beyond repair on a holiday. The store and doctor that had my prescription did not pick up the phone when I tried to call them the next day. And of course during this pandemic I wasn't sure I would get an appointment right away, but LensCrafters picked up and fit me in right after I was finished work. I was able to get a prescription filled and purchase a pair of glasses. Sue even gave me a discount on both pairs, the ones with all the bells and whistles and my lenses in an hour. I now can see when I do my job until my good ones come. Everyone there were very helpful and kind. I also felt very safe entering the store during this pandemic.

Louise white

Never evet will i go here again. My new eye Dr. Told me i was starting with glaucoma and need an eye procedure done. She said i have had thus for years by the look of my eyes. Thanks Lens crafters for not picking up on this.. I do not recommend this place ever to anyone. I was told i could of went blind if thus was left un noticed.

Tania neveu

Sue was soooo great with everything, thank you so so so much with all of your great help.

Annie Klippenstein

All the staff is very professional, friendly, and helpful!!! Lots of different styles of glasses to choose from. ❤️

matthew macdonald

Staff was super friendly. Had an eye exam booked for 1 and I didn't have to wait at all. Got my prescription glasses same day and only had to wait 15 minutes.

Steve Woodcock

Excellent smile to remember. Very professional at her job. Would recommend you to ask for Sue.

michelle julien

Very nice and helpful with a warranty issue.

J Petersen

I have been doing business with this location a good 15+yrs. With this visit l have never ever been so disappointed with the care and service. Not customer service orientated as it once was.

B9 Y

I recommend this location over the polo park. They let you choose the one you want, and not pushy at all. Polo park is all about sale sale sale, everything you tried at polo park they would say it's great. This location would provide some honest feedback.

Shaun Allan

Dorian is super knowledgeable about the in store products and fittings. His friendly and kind nature made me feel at home. His professionalism was top notch. I'd recommend any of my family and friends to Dorian at LensCrafters in Kingston or Bellville. I've purchased my last three sets of eye and sunglasses at LensCrafters and no regrets.

Glenn Wasylnuk

We dealt with Brad today getting a new pair of glasses. Friendly, excellent service. He knows his products. Would highly recommend Brad! Thanks for everything.

Anna Marie Sanscartier

I love Kildonan LensCrafters! Kayla was wonderful in helping me choose a pair of glasses after trying so many. I never felt rushed, and she was so patient, even though she had to clean every pair that I tried. After selecting, Taniya was awesome in measuring and making sure I had the right lenses for me. When I went back to pick them up, Nikki did a fantastic job adjusting them for me; the best adjustment ever, and I am very picky. Nikki also has great customer service, always friendly and remembering your name as you walk to the door, so refreshing! I was so happy with my purchase, the perfect pair of glasses. Thank you, girls! :)

Kash Gill

I had recently visited this location to buy glasses for myself. Balwinder was very helpful on helping me choose the right pair of glasses. I will definitely be a returning customer.

Seekingtruth Notfindingany

The person who provided me with service was professional, knowledgeable and engaging. Very pleasant experience in getting my concerns addressed.

Adie Diaz

Keep up the good service

Carole gauthier

Came in here today to look for glasses for my daughter and after trying on just a few pairs she fell in love with one of the pairs. Versace! The gentleman that served us was fantastic and very informative! Thank you so much!

parker wilson

Went in as a first time customer for an eye exam and I'll never go back. The staff wasn't pleasant borderline rude. Went there because I moved areas and it was closer. I'll pay the gas money and drive across the city to my regular place!

Tim

I had an eye exam with Dr Kaplan and it was a great experience. Did everything needed and explained everything the xrays showed. I told people of my experience and they will be calling for eye appointments as well. Would recomend this place to all. Great staff as well!

matt arcand

Was promptly greated, I'd called ahead and spoke with an excellent salesman Michael. When I arrived Michael attended to my request and efficiently and safely. I'd highly recommend anyone in need of glasses to not hesitate. I've been a devout customer for 30years and write this review unbiased.

wilsonjbjb

Re; Lenscrafter Store - Kingston 922, sales person Suhua 534280 - VERY competent, VERY efficient. I went in for a new pair of glasses with a new prescription. I wanted everything the same as the current pair -- same frames, same type of lenses, same types of addons (glare, scratch resistant, etc) same 1` year add on insurance. The requested frames were not in the store but she 'found' them somewhere, copied the new prescription from my last order that had all the measurements and I was out of the store in no time. No hesitation -- just processed the order in a very competent manner as I instructed. (Note - I have yet to receive the glasses as it will take 10 days to 2 weeks)

J&C Stewart

For my previous pair I had to start wearing progressives and wear my glasses all the time. I was not optimistic they would work out, but the staff was excellent in getting the right type of lenses for me and after 2 years I couldn’t imagine anything else. When my prescription recently changed I had a hard time finding another comfortable frame. After returning 2 pairs, the staff went above and beyond to ensure I was happy with my frames. I have been purchasing glasses from them for years and will continue to do so.

Catherine Nutley

Absolutely ????% amazing service! Fast, efficient and professional. I needed to have my glasses fixed. I walked in wearing my spare pair, however, they were prompt in fixing my first pair know I did not need them right away. I was made to feel important and that I was their only customer, even though there was half dozen other customers in the store. Lens Crafters Regent is certainly my go to store for all my eye needs. I cannot say tha k you enough for the quick turn around.

Laura Frank

The two staff members that helped me, Kirsten and Nikki, were amazing! They helped me find a super cute new pair of glasses that didn’t break the bank after my dog ate my other ones!

Tina Day

I love my new glasses!! Thank you sooo much

Robert Brien

Fixed my glasses and got them fitting again. Great service

K C

I wouldn’t go anywhere else for my vision needs! The staff at Kildonan Place are truly a pleasure to deal with. They are professional, friendly, and very efficient! Highly recommend to everyone!

Gerri Wiebe

Samantha at Kildonan Place is a great asset to the company, knows what she is doing and extremely helpful.

crazynewf115

Long time customer no more, was given the wrong prescription from my Optometrists. Once the right prescription was figured out, this location wanted an extra $400 for replacement lenses not happening. Paid a fortune for the original prescription Lost my family business for good. Will take our business elsewhere. Been a customer for over 10 years no more. Manager need a lesson on how to deal with this situation, all about making a buck. Update, got a call tonight from the new acting manager from this location Nikki, they will be switching out my old lenses for my new prescription free of charge. All good , looking forward to my new lenses so I can see normally again. Thank you lenscrafters. ????

Dean Lardner

I was impressed with the staff, they were polite, professional and easy to deal with.

Francine Janiuk

Great customer service. Highly recommended.

Mark Collins

Was a good experience ,Laura was very friendly and helpful picking out framed.

Gloria Busch

Very helpful, knowledgeable, staff. Thankyou.

Kari MacKinnon

Professional, helpful and efficient. Very good COVID protocols in place.

Nancy Deogracias

The person who assist me was very friendly. Shout out to Ms. Balwinder for a job well done! Thank you for all your help.

ehab sawah

Nice and friendly the doctors is awesome

Inderveer Deol

I was very happy with the customer service Jasleen provided me today. She was both professional and courteous and helped me find the perfect pair of glasses.

Steven S

Friendly staff. Great selection.

Laurie Cumming

Worst experience ever. Sales person did not seem to know what to do. Left and went down the mall to Pearl Vision.

RB BURPLES

Very professional service from the minute i arrived right up until i was finished. Every Dr should wear blue leg pocket pants like Dr Kaplan!

Wally Kenny

Had a great experience at the Cataraqui Lens Crafters location ! My service provider Eva went out of her way to make sure everything was satisfactory ! Very knowledgeable , helpful and patient !

Norm Boyle

I pick up new sunglasses again today. Always a pleasure. Amanda sold me the glasses. I was fitted by a friendly gentleman ( I never got his name but he was over 50. He knew what he was doing and did the adjustments and smiled. Who the H##l smiles anymore. It was a wonderful experience....

Zack A

Laura was absolutely amazing!!! Went above and beyond to help me pick out perscriptlion sunglasses and safety glasses and assisted with customizing them perfectly! A lense was out of stock and the staff even went out of their way to ensure I was able to get them that day!! Thank you so much!

G M

Friendly well trained staff. From my vision test( next door and this guy was excellent! A sense of humour also) Thanks Then I got my old glasses fixed plus new ones. Great selection and again the 2 staff members I dealt with were very friendly, knowledgeable and most important was that it was a fun over all experience. Many thanks!

Mark Harrigan

Went in today for a eye exam and to purchase new glasses. Staff was great to deal with and I am happy with my purchase.

lbarltrop

Was looked after by Michael, fantastic customer service!

Jennifer Wood

Knowledgeable and friendly staff and a great selection of glasses. Would highly recommend.

Adam Brotoft

The staff is friendly and extremely knowledgeable. They are very understanding and always willing to help. I don't have a single bad thing to say out of all of my experiences there. I highly reccomend if you're looking for an eye exam or new glasses that this is the place to be.

Ladyof Woods

The service was wonderful. It was quick and easy and the selection was great. The staff we had was very knowledgeable and very helpful. Quick and efficient service. Would definitely recommend.

Catherine Murray

I have been using LensCrafters for years and have never been disappointed

Ivydad LobDin

I am really frustrated with my experience with Lens Crafters Kildonan Place Mall. I felt discriminated on how they treated me because of an issue of a refund which they charged me as overpayment. They had me paid extra in which they received a full payment from my MB Blue Cross. They are not honest with visible minority like me. Very poor customer relations????????????????????????????????

Lorna Aquino

It was a nice experience :)

Brian Joseph

Lorena was amazing and helpful. Very easy and convenient with optometrist in store. Start to finish 1hr for the vision exam and fitting and selection. Thank you

JB 1986

Another great experience at LensCrafters. Kristen is very professional and helped me get into glasses that I love.

Mrs. T

Love the DR Office - EXTREMELY disappointed with the retail location. Poor service - staff seemed annoyed to have to serve me as I spend $500 in store no insurance. Rude when you call and check in if your glasses have arrived and finally I'm quite sure the one staff member withheld my glasses in spite of me calling in. Horrible. Lesson learned.

Stephanie Foster

I have had VERY bad experiences buying glasses before; snooty sales people, pressure buying things I don't need, people not listening or helping. LensCrafters is NOT like this. I had an amazing experience buying TWO pairs of glasses there. I was given the freedom to browse by myself and when I needed assistance, the sales people were right there helping me without smothering me. These are some of the kindest employees I've had the pleasure of dealing with and they are so patient. Because I needed special lenses that were on back-order, my glasses took a little longer to come in. They gave me updates on their status and let me know they had not forgotten about me. I think that is important, it was great to receive a phone call instead of worrying.

Mavic Subay

Lorena, Is the best! she help me pick a pair of glasses explained everything..

Kathryn Wytenburg

I bought my first pair of prescription glasses here and I have continued to return to get more ever since. The staff is so friendly and approachable and there to answer any and all questions that I have. I have also brought many of my close friends and family do you have all had the same experience. 10/10 would recommend their services to anyone in need of/looking to buy glasses.

Frank Maggio

Very well done, great service as usual!

Dave Bridgwater

I just want to say that the sales professional (Sue) showed a professional ability to handle any questions that I had, and as far as I am concerned went up and above her duties to make sure I was well informed on all products. She treated me with respect and a bubbly personality. I highly recommend a managers position for her in the future . Dave B.

David Hutchings

It was not a pleasant experience for us and in the end we decided to take out business somewhere else.

Justine Lynne

I needed glasses in a pinch and the staff were incredible. I received glasses the same day and they were amazing to deal with. Some of the best customer service I have ever received!

Glenn Alcantara

Dealt with Nikki before at the Polo location and I had found out she had moved. Great service as always and happy to be able to work with her again! Definitely recommend!