Reviews of Russell West Optometry (Optics Shop)

Robert Morrison

I needed a new pair of prescription glasses for outdoor activities, including motorcycling. I was able to get an idea of the type of frames I wanted using RWO's virtual frame fitting, and then I had an appointment with Jodie who was able to completely and promptly help me home in on the frames and specific type of lenses I would need. She was very knowledgable and engaging, making my visit very pleasant. The glasses were prepared ahead of schedule and I was able to pick them up today, do final checks with Jodie and I am now using the glasses. I am very satisfied with the entire experience!

bigrickhbcycle

Great customer service at Russell West optometry. My wife and I were both first timers using this business and we are totally satisfied. We will for sure be back again. Thanks to all the staff for making our experience a great one.

Marc Marchand

Great atmosphere , great people, love the doctors and everybody around the building. Love this place!!!

Marie-France Leclerc

My optometrist is the best and I always look forward to meet her and discuss my options. The entire staff is friendly, efficient and knowledgeable.

Mike Slade

I would highly recommend Russell West Optometry. Their office is equipped with the latest technology in eyecare. The Doctor (Dr.L Cooper) & staff were very professional. My eye examination was thorough & the staff explained every facet of my visit. Very happy to find this level of service in the Kawartha Lakes.

Matthew De Vuono

I highly recommend Russell West Optometry for anyone. They are kind, knowledgeable, easy to communicate with, and very fast. The clinic is very modern and spacious, which is very helpful for those who may have disabilities. They also have a wide range of frames, which makes acquiring a pair of glasses that much easier. If you live in Kawartha Lakes, there's no better place to go.

Nevin Davidson

Awesome informative service. Excellent staff, very nice location. Nothing but great things to say

Meghan Rogers

Great professional service. Timely and efficient booking with knowledgeable staff who are able to answer any of my families questions. My daughter went for her first exam at a few months old and our experience was amazing! Highly recommend Dr. Love for any children’s eye concerns.

Brian Linkletter

For both my wife and myself the staff was excellent, courteous and provided us both the type of information necessary to make the correct decision for lenses and frames. Professional and knowledgeable at every level. Would highly recommend Russell West!

Shona Mcwilliams

Friendly and knowledgeable staff. Wonderful selection of eyewear to choose from. Great customer service!

Ana Stasia

Russell West came highly recommended by a number of people. We were fortunate to have an appointment booked with Dr. Findlay who took fantastic care of my 6 year old daughter as she got her eyes tested. He involved her in the process, explained everything throughly, answered all of our questions without rushing us (so specifically asked my daughter if she had questions), and accommodated our needs. My daughter enjoyed going to the appointment and commented about how much she liked Dr. Findlay! Very happy to have found such a great doctor and office to work with.

Marleah Richards

I really enjoyed my experience at Russell West. I arrived for my scheduled appointment and met with Leanne, an Optometric Assistant there. She assisted me with finding the perfect pair of Peepers ( blue light lenses)- I spend a lot of time at a computer and these glasses have helped me greatly with my daily functions. They are great quality and a great price point. I really appreciate that they have lots of options available in store. Leanne helped me find the most flattering colour and style. Thank you Russell West Optometry!

linda hodgson

I would highly recommend this office. Very thorough and professional.

Maureen Hewitt

I went in today for my eye appointment since the start of this pandemic. I witnessed first hand the CoVid protocols in place to keep both patients and staff safe. While I waited patiently in my car to be brought in, I saw staff disinfecting the inside and outside of the door handles. All equipment was wiped down before I used any of the testing equipment. I really appreciate all the time and effort they have put into practice to keep as all safe while caring for our eye health. It’s so important to be patient while we work at getting through this pandemic together. Thank you

shannon regular

Dr. Findlay was amazing and very informative. The staff were great, super friendly. Jodi took a lot of time with me to help me find the perfect glasses. I highly recommend it here.

Bev Crann

Phoned today to book an appt. as a new patient. Booking for June/July. Three-four month waiting period. Feel like I’m still in Toronto. Looking elsewhere.

Kris Simpson

I was very satisfied with my visit here. The staff are great at what they do and they have a large selection of glasses to choose from. Top notch

alex a

Good optometrist, bad receptionist and contact lens staff. Felt like I was being treated unprofessionally and Ignored when trying to buy some contact lenses.

J Lopinski

Professional, personal, and efficient service! Time and time again, you show how much you care about your patients. Thank you!

TMGI TMGI

The worst place ever!! The staff are miserable, angry, hostile and disrespectful!! If I was the owner I would terminate the staff on the spot for such demeanour behaviour!!

Tina Clarke

Took my 1 year old and 3 year old to see Dr Zach Findlay today at Russell West Optometry. He was absolutely AMAZING with my kids. Very professional and great with keeping the kids engaged in the appointment. He made the experience a fun one for them both. My oldest was walking out of the office saying how much fun he had. I strongly recommend Dr Findlay to anyone but especially those with children. Thank you Dr Findlay, my little ones are so excited to go back and see you again.