I decided to purchase new glasses as I hadn't worn any in 10 years as I had been using contacts. I wanted to lessen my contact use so bought glasses from Wave Optical today. Lindsay met me with a huge smile on her face and helped me select a pair of frames that were comfortable and suited my face well. She described the various coatings available and did not try to push any extras on me but did explain the benefits when asked. I had been using a 10 yr old pair of glasses as a back up while awaiting lenses to arrive from an online site which wouldn't be here for 2 weeks... I left the store and went home. I had forgotten the glasses were on my lap, I got out of the car and stepped on them and they smashed to pieces. I panicked and contacted Wave by phone. I explained what happened and asked if they could sell me a contact to carry me over until I got my glasses on Monday. Lisa, the optician, expressed empathy and told me I could come back right away and be fitted with a lens. I returned to store and Brian fitted me for a replacement contact. I was so relieved!! They did not even charge me for the follow up/fitting...I highly recommend this company to anyone wanting great service, qualified staff and friendliness....I have been a customer of numerous opticians/optical businesses in my adult life and I never have experienced the service like I did at Wave...Thank you to all of the staff!