Reviews of Eye Care Group (Optics Shop)

Parker Vandermeer

Prompt and friendly service. The optometrist was very good and provided and thorough exam. However, make sure that you know exactly what you will be charged prior to coming in. I was booked for a medically necessary exam and made a point of making it clear why I was coming. This should have been covered by Alberta Healthcare in its entirety as it has been several times before at other optometrist. At the end I was asked to pay $137 for the exam. This was on-top of them billing AHC which I know they did as they had to call me after to confirm my healthcare number. I was told that this was the cover the cost of getting the prescription as well. I never received a prescription, I was only told that I may benefit a small amount from one. All exams done were routine, and the same as I have had at other locations at no charge. They all would have been part of an examination for my medical condition. Finally, even if there was some misunderstanding $137 for a simple vision check (on top of what they will bill healthcare) is ridiculous. The service was excellent. But make sure you get an invoice before getting anything done.

Ken Jurina

I've been a client of EyeCare Group for over 13 yrs. Their service and selection is second to none. The staff know me and hand select frames that compliment my lifestyle and personality. Service is professional and their team is very knowledgeable about the latest trends in eye wear. Can't recommend them enough.

Lucas E. Peddle

I’ve been getting my glasses at the Eye Care group here in Edmonton since I was 14 ... that’s 20 years of amazing service and quality care ... I highly recommend them for all you eye care needs.. stylish selections and customer service above and beyond the norm !!!

Kent M

On to my fourth pair from Eye Care Group. The frames here are more sophisticated and stylish than you will find elsewhere in the city. Kim and her team are always very accommodating and helpful. I love that the pieces here aren't cookie-cutter lines that you see everywhere else. Do yourself a favour and invest in some quality eyewear from Eye Care Group!

Marilyn Bianchini

Always the best service and a great variety of glasses to choose from.

Ryan Faulkner

Great experience during a tough time. Kristiena was amazing in a time we could only work remotely. Highly recommended!

Tamie Pauze

Update.. finally after 4 weeks I got my new frame. However, I will not change my review as I was offered no assistance. I was unable to drive for the last 4 weeks and missed alot of work because their employees mess up. Giving me a coffee card does not even come close to what I've missed out on. Not like my glasses were cheap or old enough that they would be brittle. Never again! Went in to get my glasses adjusted and the receptionist broke my glasses and is now making me wait weeks with broken glasses and won't return phone calls.

Mark Contreras

Really bad service. The optometrist was very nice and the place looks great but I would not recommend the place based on the supporting staff. Phones seem to never get answered and the staff's lack of knowledge on the service is really frustrating to deal with.

Sandy Hermiston

I was very disappointed with my visit to the Eye Care Group today. I arrived early for my appointment and filled out all of the paperwork. I waited for 20 minutes after my scheduled appointment time without any contact or acknowledgment from the staff. Tired of waiting, I approached the staff person at the desk to let her know that I would be leaving. She didn't try to stop me and she offered no apology for wasting my time. They have my contact information but no-one has contacted me to apologize or reschedule the appointment. I certainly would not recommend this business. Their customer service is horrible.

Miro Sepkowski-Cook

I've been dealing with these people for a few years now and I'm officially done with them. They seem confused and have really terrible customer service. Recently the nose piece on my safety glasses sort of melted, and when I showed them they said that they ordered that piece in. I waited several weeks, when they called and said they had recieved it and it was made of a more durable material. When my wife visited them at the time of appointment several things happened: firstly they said that they couldn't get the nose piece (contrary to what had been previously said to me) and had to order the whole frame. Then the person there seemed totally unqualified to switch the frames out, and told my wife to come back in an hour when somebody else was there. Fine. When she came back the qualified person said that the frames they had ordered were not the correct size. So I went to another company and within five minutes they had replaced the nosepiece free of charge. I've given this place numerous chances and don't usually write reviews but I feel obligated to let people know that this place is terrible. I'm amazed that the other reviews are so good. On one occasion I booked an appointment at the Whyte ave location, and when I arrived nobody was there. Upon calling they said I would have to drive to Jasper ave. I just can't get over how disorganized they are here. Spend your money at a more established place!

Jen M

Amazing experience staff was helpful and friendly! Not pushy at all, no pressure to purchase or attempts to upsell. Appreciate the staff’s knowledge and experience in picking out the right frame for different face shapes!

Jessica Wambugu

I just got my first pair of glasses here after having an eye appointment here last week. The staff are all very friendly and welcoming. The store itself is very nice, clean, and organized. I found a frame style that suited me and I enjoyed my interaction with Dr. Singh. He provided me with useful information regarding eye care and helped me get the lenses that are perfect for me. 10/10 I’m definitely coming back here!

Elysia Johnson

Staff and service at the eye care group are amazing. I have been so happy with them and all of my glasses. Top notch. A destination place for unique, luxury eye wear. So happy to my eyewear selections from Eye Care.

a

Had an amazing experience with Eye Care Group. With a lot of places closed due to pandemic, Kristiena was quick to respond to my email inquiry and scheduled an appointment. She was kind and friendly. She replaced the screw on my glasses without charge. It was a very kind gesture that made my day. Will definitely go back to this place for optical needs.

Jarek Wloskowicz

Seriously professional service. I was positively surprised with new owner at this location. I am truly satisfied with my new lenses and must admit the service exceeded my expectations since I got transition lenses in the process. I will recommend the Eye Care Group to friends and family.

Jane Schlosser

I stopped in here last week to see if they would adjust a pair of glasses I purchased online. Initially, they told me they would be able to adjust them, but I would have to come back in an hour and half when the optometrist was free, which I agreed to. Then they told me it would cost $100 just to have my frames adjusted. I was willing to pay a small fee, and the company from whom I purchased my frames (Warby Parker- would highly recommend) would reimburse me up to $50, but this was absolutely ridiculous. Not sure if they were trying to dissuade me or just trying to gouge me for something that takes 2 minutes. If they didn't want to adjust them, they easily could have told me they don't adjust frames not purchased in store. Either way I found the staff rude and the experience poor. I ended up walking a couple blocks to Baker Optical. The staff there were very polite, adjusted two pairs of glasses for me in about 5 minutes and didn't charge me anything. I've considered purchasing glasses from Eye Care Group in the past, but definitely won't be taking my business back there anytime soon.

Heather L W C

Thank you so much for your amazing customer service. I love my new glasses. ????

Priscilla Khalil

Eye Care Group on Jasper is an amazing place to shop. They are kind, friendly and helpful. They have some of the coolest frames in town. They have helped me and my husband numerous times with new glasses, repair, warranty work, you name it! Highly recommended!!

AbdulMohsin Babsail

I have been in Edmonton for a couple of years and have tried a few shops. This one stood out! 1. Friendly staff 2. Fun atmosphere 3. No BS they will help you find the right glasses for you (looks, size, budget) you name it 4. Professional service ALWAYS I would highly recommend them for all your glasses needs.

Curtis Serna

The Eye Care Group (104th & Jasper) is the only eyeglass store in Edmonton worth visiting. Backed by a talented, friendly, and knowledgeable staff that has their thumb on the pulse of eyewear fashion, you won't be wasting your time visiting this chic store. I was so impressed with the selection that I ended up buying two pairs of glasses, although I had only intended on buying one pair. Edmonton is just a better city for having this store. I highly recommend visiting this store as you will surely enjoy the overall experience.

dan stern

I have complicated eyes and they were able to assist me throughout my journey of replacing my glasses. I would recommend them.

Jamie Cornish

I feel like family at The Eye Care Group. They are so accommodating and worked within my budget! I would absolutely recommend them to anyone looking for new glasses!

Roland Belliveau

EYE Care/ I CARE ! Their Special attention and Kindness to my Vision has Improved my Life and more importantly continues to correct my sight defeciency for the 1 st time in 55 years ! Previously every 2 years Optometrists failed miserably but not at EYE CARE , once I was diagnosed Properly , the Level of Support of advising and fitting my 1st pair of Glasses continues after 3 years ! They even shipped the last 2 pair to me while on Vacation, in New Brunswick ! Clearly The Best, knowledgeable & Personal & Professional! Roland Family with an EYE for Vision !

Martens Group Real Estate (By Leanna Martens)

A wonderful place, very professional, great opticians and service! Highly recommend this group of professionals. XOXO

Marwa Alshara

I've been coming to Eye group jasper ave for three years now for frames, and they always have lots of options. I got to do for the first time my eyes-check with them, and it was with Dr.Ahmed, and he is so knowledgeable and kind. I also got my contact lenses for the first time. The doctor made it so simple and easy to go through the whole process. It was a wonderful experience. It is my go-to eye care place from now on! Everyone is so kind and welcoming!

Marc La Belle (EctoidOne)

Absolutely the best, most personalized service you could ask for. I have been going to Eye Care Group for around 5 years now. From the first time I visited them, they were highly engaged (not pushy - "interested") to understand my personal style preferences, use cases and budget. They are so dialed-in on what looks good on me (and what the limits of my adventurousness are) that I have NEVER had a pair of glasses that didn't look and feel great to wear. There are style options for everyone and every budget - and on-site optometrist services make for a one-stop trip. I have Chrome Hearts, multiple Mykita, Blackfin, D&G, Anne & Valentin, and while they're all very different, they all look "like me." I had an issue with a pair earlier this year - I was sensitive to the nose pad material - and because there was no way to swap them out, they (Andrey) worked directly with the manufacturer and got me a replacement frame that was nearly identical to the original - at no cost! You will not feel pressured here - you can look around, try on some pairs, get some ideas and come back later - they won't try to convince you to buy-on-the-spot like other pushy shops. I couldn't be happier with them. Talk cuisine with Andrey - he's a passionate foodie and he really makes the browsing experience a fun outing!

Lee Schmidt

What a great experience! Dr. A and the rest of the staff were so accomodative and helpful. Awesome selection of frames and lense choices made seamless experience! Can't say enough about these great folks.

Grace restificar

I recently got my glasses at their store. I really loved it and I am satisfied of their product. Their service is awesome????????

Martyna Prokop

Absolutely remarkable first impression as you walk into the boutique! Eye Care Group is a most desirable place for your next eyeglasses shopping experience and stand out greatly from the rest of the optometetrist clinic. Stylish furnitures and overall layout of eyeglasses collections will draw immediate attention of prospective clients and create welcoming and positive atmosphere. You could be certain that each of the aspects of your eye health needs will be discussed in details as well as be well taken care of with attentive and knowledgable optometrist Dr. Koppé and Kim - licensed optician/owner. Her passion for the optical industry is outSTANDING and unparalleled with any other optical clinic in Edmonton. Eye Care Group is one of the kind that offers hollistic approach for eye care vision which is a nutrition counselling and vision therapy, taking your whole experience to a new level. It is a pleasure to be around that skillful eye care professionals! For patients of all ages - it is a must-go optometrist clinic on the Edmonton's map.

Thea Bobocel

I was pleased with the wonderful staff and customer service experience in EyeCare Group. They had the best glasses selection in Edmonton. Thank you... Dr. Cheema and Dr. Dhawan

Thomas McGoey

I went there as a first and last time customer. Oblivious staff and overpriced services. If you want to spend the most for average services, then this place is for you!

Beth Good

Don't bother coming here with any serious medical concerns they won't listen. I went there for a growth on my eye which they gave me numerous eye drops for that did nothing, and then they told me it would go away on it's own. After a year of this I went to a new eye doctor I found out I needed SURGERY to remove the growth and it would never go away on it's own or with eye drops. Don't waste your time.

Hugz Greenough

Dr. Koppe is my absolute favourite, I always look forward to seeing him, such an insightful youthful experienced person. He is very good at what he does!!! I did see two other doctors there but I wasn't keen on how they did things so I insist on seeing Dr. Koppe, who is the owner and is the absolute best at what he does. I am not sure what I'll do when he finally retires. Sometimes he runs behind but I know it is because he is very through and the quality of service is top notch. The various "receptionists" that I have dealt with have been very pleasant and helpful. Orders always come in on time.

- kfodor

Dr. Koppe and his team are just great. What a wonderful suggestion to have computer glasses (progressives) which work like a charm and are very cost effective. The service is outstanding and I am recommending the eyecare group to all my friends.

Chellah

Great optometrists, supporting staff and customer service. The only downfall is that they try to up-sell you and are sometimes pushy.

shannon tyler

Grateful to my experiences at Eye Care Group over the last few years. First, because I have a terrible memory, and they are terrific at reminding me when it's time to get family's eyes checked. Second, the care is exceptional. Third, because I LOVE EYEWEAR! I really appreciate their unique selection. Thanks for all you do EyeCare!

Sallie K

Kim, Kristiena and all the folks at the eyecare group are incredibly knowledgeable and helpful. Dr. Singh was also very pleasant and my eye exam was very seamless. No issues with my frames or prescription- I also noticed the quality of their lenses is far superior to other brands and have a much crisper vision. I also like that they have some more unique amazing quality frames to choose from.

Rhonda Minchau

Friendly Staff, great Service and they really do care about you! Kristiena and Kim are amazing, I’d never go anywhere else for my glasses.

Breanna Wise

They have a beautiful selection of designer frames. I was able to find beautiful Tom Ford frames that I haven't seen anywhere else. I get endless compliments on my glasses.

Igor Czarnecki

It was absolutely a pleasure to deal with Kristiena. Both my wife and I enjoyed the time we spent at the Eye Care Group store on Jasper Avenue. We were looked after very well by having all our questions answered and given product choices we couldn’t find anywhere else.

Krista Brue

Excellent customer service, with the best selection of frames. Perfect for my whole family!!!

Alix Khan

staff very poorly trained.

Elsa Robinson

Excellent professional and friendly service!

Wolodymyr Jaciuk

I have to say .. just had another extraordinary experience with the folks over at Eye Care Group. Not only was I supremely confident with the medical care I was given but made to feel a part of their family company! It would be rare for anyone to actually say they love a company but I do. Let me explain why I will be their loyal client until the end of days. Several years ago I was struck by a truck while riding my bicycle. I spent 2 day's in ICU at UofA Hospital. My glasses where destroyed and the individual lenses were found near where I was struck. They were brought to the team at Eye Care Group with an urgent request if something could be done with these pieces. With out hesitation they found a frame and expertly mounted the lenses into them as a temporary fix until I could come by and arrange for a permanent replacement. This they did on the spot and at no cost to me. I was wearing these cobbled together glasses that same evening. So there you have it .. who else would be so kind and generous. You gotta give yourself to the care of these folks .. they won't let you down!! Cheers.

Lara ODonnell

The service and expertise provided by the staff is second to none - from the eye exam, to the selection of frames, to the fitting, the process was seamless! Highly recommend Eye Care Group for their professionalism, fabulous product lines and friendly, helpful staff!

Hodan Mohamed

The staff are so nice and the place is organised. Would definitely go back again!

onyio

Kristiena at the Eye Care Group at Jasper provided my husband and I with exceptional customer service! She went above and beyond to provide the best support to us. We love her positive attitude!

Sundance Housing Co-operative

I have been coming to Eye Care Group on Jasper for MANY years. they are wonderful. Competent, kind, do a great job. and my current frames: total strangers on the street stop me to say how much they love them. I recommend them highly. And they laugh at my jokes.

Laurel Verreault

I had an excellent experience here. If you want truly personalized service this is place. I love my glasses and will be returning shortly for contacts. I've needed vision correction fo the last 40 years so I've been to many providers. You only get one set of eyes. These are the providers that will truly care for you.

Jiasong Liu

Strongly recommend this place for glasses. They have a lot of fashion brand frames. They also provided professional eye exam. I really love this place not only the quality of the product but also the amazing customer service. (thumb up)

Vicki Love

Professional, welcoming and understanding. I’ve had my eyes checked on a regular basis for a number of years, but, I have gone back to the Eye Care Group at 10360 Jasper Avenue, Edmonton because the eye exam you receive at this business is very thorough. They have a wide variety of frames to suit everyone’s style, and your kept up to date with the latest technology of lenses.

Gwen Wolansky (Catch 22)

This place is fabulous!!! Been buying glasses there for years - they have beautiful, unique frames and are very helpful in finding frames that work for you. Recently I thought I would try doing a contact fitting there.. IVe never been able to wear contacts at work (uncomfortable and dry) and always just thought it was me! Turns out the brand I was using wasn't best for me (turns out fit does matter in contacts!). Now I can wear contacts to work no prob! Love you Kim Jurina! And your staff too :). (Andre is also very awesome). Thank you!!

Massimo Spoletini

Dr. Koppe is one of the most knowledgeable, caring and dedicated optometrists I have ever gone too. Great selection of stylish frames that you don't normally see elsewhere - excellent optician staff too that takes the time and is honest about what would look good on your face and not just try to show only the expensive frames. All in all GREAT service and products

L Lopes

A couple of months ago, I accompanied my mother, who was visiting from out of province, to get her eyes checked since she was experiencing some difficulty with one of her eyes. Although the staff was friendly and the optometrist was thorough, we waited over an hour for her scheduled appointment. My mother is a senior and wasn't feeling well, given her eye condition. There was practically no other customers in the store at the time and the staff spent most of the time shooting the breeze. There was no warning that the optometrist was behind schedule, no acknowledgment or apology for the long wait for a 20 minute appointment that cost $100. It was not a good first impression. This is the second time in 3 months that I experienced this at an eye care/eyewear store so I don't know if this is just par for the course in Edmonton but it certainly has deterred me from coming here again.

sharka svajgr

Thank you EYE CARE for a wonderful service,brought in my ray bans,was looked after 100% :) very ,very reasonable price to fix them and out most professional,love my fixed sun glasses, thank u

Sara Stefanini

Super friendly, wonderful and professional, i had a great experience with all staff at Eyecare Group Jasper Ave - they always take good care of me and fixed any problems/issues i had! I recommend them for any or all eye issues! ????????

Kim Myles

I am beyond impressed with Kim the owner and her wonderful staff at the Jasper location. They go out of their way to make me feel important. I love my new glasses and the experience and smiles that they bring to the customer.

Al Hacock

From the first time I walked through the doors of eyecare Group on Jasper ave ,104th St , I was pleased with the service. Kim and her staff have always went above and beyond to make me feel comfortable . When I had my eyes examined the doctor was friendly and professional. They continue to take care of my needs when looking for new lens ,sun glasses or warranty. I would highly recommend this store for your next eyewear experience. Al Hancock

Monique D

My entire family of 4 went to Eye Care Group's downtown location. It was the first time both my kids were getting their eyes examined. It couldn't have gone better. The doctor really took the time with all of us and explained everything. I was worried the kids would be scared and nervous but they were not! They had a great time! My husband and I ended up needing glasses. The staff really took the time to let us try on so many frames until we found ones that we loved. They offered great suggestions and guided us to what would fit better for our faces. My husband even returned his first selection to pick a different pair!! The staff provided excellent customer service for my entire family. We will be going back.

farooq khan

Very good staff and supportive

Rascal Husky

I had a very positive experience having my eye examination. They looked after me from the very start on entering their location. The receptionist (kristiena) was very friendly and efficient. Dr Singh was very professional in doing my eye examination. I wasn't rushed in anyway. I would fully recommend eye care . Second to none .

thea bobocel

I’m excited about getting my computer Gucci glasses.

Edith Dyk

Wonderful experience. Staff are giving their customers their full attention to customers and their service and attention to detail is examplary.

ruben brue

Thanks for everything Good job.

janaya rose

I was in a bind to find a pair of contacts quickly for a wedding I had in a few hours as I was visiting from out of town and lost my pair. Right away, this location helped me with no qualms. Quick, friendly and extremely professional service. Not only did they give me a pair of contacts but a whole pack for my trip free of charge. I definitely recommend this location and when I move to Alberta in a few months it will be my go-to for contacts and glasses!

kimberly snider

As a new patient I found the entire team friendly and professional. They coached me through my first experience with contacts and made sure I was super comfortable with applying and removing them without making me feel rushed or stressed.

C Courtorielle

I changed optometrists 2 months ago and discovered the eyecare group location by coincidence with it being just 3 blocks away from me. The optometrist and all the receptionists/assistants that I have met have been amazing! They treat my daughter and I like family. I had dealt with eye pain for several yrs with 2 of my previous optometrists telling my they were ice pick headaches. I had taken my daughter for her checkup last month when the eye dr came out to chat with me about her prescription. While chatting I had one of those "ice pick headaches" behind my eye and grabbed it to cover it from light to ease the pain. This optometrist showed immediate concern and told me this did not appear normal or like a simple headache and he asked if could take me to his office back to take look. He then told his receptionist to book me for an emergency eye exam the following day. He found that I had an eye condition which requires surgery and sent a referall. Each and every person in this office go above and beyond and I HIGHLY recommend them. ????

Stefania

Eyecare on Jasper has a beautiful selection of designer frames. I was able to schedule a private appointment to pick out the perfect pair for me. Had the whole store to myself so I felt totally safe. Kristiena took care of every detail. She even personally delivered the glasses to my house to save me another trip downtown. I love my new glasses! Go see Kristiena at Eye Care on Jasper!

MJ Morris

These professionals certainly provided extended assistance and quality service. They are incredible. What's the line.....once I was blind an now I see? Well I was told by the best that there was nothing else they could do untill I came to Eye CAre group.ive got newglasses an a set of reading glasses. My lens are not even as thick as my old ones. Magicians all of them. It's true. Amazing service andup to date innovations.

Karan Nagra

Very friendly & efficient eye doctors here! Made getting contact lenses for the first time a very quick process.

VicThor

Great reception & mostly patient. It was my first time being there getting my first ever glasses, left satisfied indeed.

Dianne Wills

Eyecare on Jasper Avenue, Edmonton is simply phenomenal! The eye doctors are awesome and Kristiene goes well over and beyond in providing unbelievable service and attention to her clients. Can’t go into details but let me assure you, Kristine and her staff are very knowledgeable and so professional! Thank you for looking after me as a person, and after my eye care exams and for being so very thorough. You all are the best, hugs!

Marilyn Conner

I recently visited the Eye Care Group (Jasper Ave Location) to have an eye examination and to purchase new glasses. From the moment I walked in, I was impressed -with each staff (including the owner and the optometrist) and from the selection of eyeware. All of the staff were professional, friendly and helpful. They presented as a knowledgeable and effective team working to ensure my vision was a priority. My follow-up visit to pick up my glasses was also good. I would easily recommend this service to friends, family and colleagues as quality service is everything.