Reviews of Optic'49 (Optics Shop)

Jim Phipps

I wish I could choose less than one star. I’m very upset about the treatment I received today. A little over a year ago I bought new expensive frames for my new glasses. This was the third time I’ve had to replace the temple piece due to breakage at the hinge. The first time I paid $60 for the left side. The second time when the left one broke, I was told it was covered under the warranty and there was no charge (??). Three weeks ago, the right one broke. When I called to have it ordered, the man I spoke with immediately got angry and didn’t want to place my order unless he could see them first. I told him I now lived 4.5 hours away and couldn’t simply drop by. I told him to order the part, call me when they were in and I would then make the trip. He didn’t call, but I made the trip anyway. When I went in today, a nice woman began to help. I told her that the part was ordered, she took my glasses and went to the back. After a short wait, a man who I assumed to be the one I’d talked with on the phone came out with my repaired glasses, obviously in a bad mood. After I thanked him, he started in about how the breakage was not a defect. I replied that since the break was in the same place three times it had to be a defect in design. He responded in anger with a raised voice to the point that I felt threatened and I had to tell him to calm down. He then told me that there was no charge for the repair. I then asked him why I had to pay for the first one since I was told that the second repair was covered under warranty and this one was covered. It didn’t make sense. His reply was that none of them should have been covered. He didn’t appreciate my request for a refund of the $60. I like my doctor, but I may change due to this event. I will never, ever get my eyeglasses here again.

Alondra Arellano

Great service

Cephas Maqowr

Joe at Optic '49 took very good care of me when the frame broke on my readers. Joe was not able to repair or replace my Lindburg frames, so he got me another frame that fit my lens! No charge! Thank you so much Joe, your courtesy and professionalism are very much appreciated. I'll be seeing Dr Paluska soon, and you can be sure I'll get my next pair of frames from Optic '49. Again, Joe, you are a champion!

rick brewer

They are only open until 5:30, not 7 as indicated in Google maps.

Claire Gates

The man outside pointing people where to park was very rude and disruptive to me, and I can't imagine how he treats everyone else. The staff inside seemed to see me and not help with the questions I had. It could've been a lot better.

Ginny Britt

I am so impressed with the quality of lens put in my glasses. I see better and my nose doesn't hurt from the weight. A 5 star rating from reception, physician, optical shop and the Blonde woman in the optical shop is terrific. Thank you.

riley

I had a great experience dealing with the Optic '49 staff. They helped me find a great pair of glasses that fit what I wanted and they were quick! In the past I've dealt with Kaiser Permanente and their staff was not nearly as helpful. At Optic '49, their knowledge of frames and how they should fit really helped me find something great and I can't wait to get my new glasses! It was night and day dealing with Optic '49 compared to other retailers and I will never be going anywhere else!!

pamela sugioka

I went in a month ago to and got my daughter her prescription glasses. I had a wonderful experience at that time. The lady checking us in was very professional and Joe made my daughters experience very pleasant. I went in again today because I had such a great experience, however I regret returning to this office. The lady checking us in was rude and unprofessional. That made me want to leave right then and there but my son was really looking forward to getting his glasses. The lady that helped us pick frames very helpful. I just can’t believe how unprofessional I was treated when I was checked in. I will go to another office for my families future needs. Being busy and feeling overwhelmed is not an excuse to be unprofessional.

Jordan Newton

I have had two appointments here, one in 2014 and another in 2016, and in both instances i found the wait for an eye appointment to be excessive: 30 min+ to wait for your appt. to begin in the waiting room and a long time spent waiting for the dr. They seem like they are herding a lot of ppl through their office and so its a lot of waiting like a busy ER on a weekend. Lenses and frames are great here they just seem to be content with long wait times for their customers with no consideration for how they make appointments. Fine people otherwise, but has organizational problems in overbooking patients to the detriment of their services.

Angelia Sousa

Don't appreciate how snippety staff is about double coverage. Have to check with bookkeeping!

Sharon Butler

Amazing selection, amazing service! And, they work with your insurance, pretty expediently! Picked up my glasses today, and what do you know, i found another pair I just have to have! It's true. I'm an addict! Thank you guys! I love working with you and appreciate the personal service!

sandra davis

Best selection of eyeglasses in town! The staff is wonderful in helping to pick out the perfect frames! I appreciated the honest opinions. I have referred others and they have all been very pleased.

William Davis

Just had an incredibly hostile experience with a front of house staff.