Reviews of Designer Optics (Optics Shop)

Claudia Ramos

Ordered a pair of Ray-Ban sunglasses. Hoping they are the real deal. Can't wait to get them! 5 stars for how quick and easy it was to order them online! **Update** 1/12/21 I was a little worried that they may not be the real deal, but they are! Very happy with my purchase. Even though it took a bit longer to receive I was able to track my package, so that was great! Thank you Designer Optics!

CHARLES Grant

The website is not the prize.....found it nutty to want me to rate the site! If a business wants to make money then they best be sure the site is easy to navigate!!!! I'll rate my finished product which I paid the extra $29.99 for overnight yesterday. Waiting.........

Raymond Lewicki

Ordered sunglasses today, seamless transaction and received immediate attention and already have delivery tracking number, delighted with the service so far.

Michael J Surette

Easy process, helpful customer service online, great price, fast shipping. I definitely recommend Designer Optics!

Mark Mallory

I was very shocked at the low prices and great selections. Hopefully my glasses will arrive and time and I can give a better review!

Tyler Bonner

Overall my experience was pretty good. The only thing that I wasn’t crazy about was that it took two weeks to process my order when I got the 3-day shipping. There is a pandemic and order processing is expected to be slower; however, I wish I would have gotten some notification beforehand. Although I did receive a somewhat personalized email, and they also emailed me back relatively quickly. My new glasses are so cute. I recommend them!!

Carolyn Wiley

I truly like my new frames. I just received them today and the service was excellent! I will do business with you again.

Proud Poppa

Poor experience, its been 6 days since I placed my order and they still haven't sent the glasses. They were quick to take the money out of my account but have only sent me an email saying they don't know what's going on but they are "working on it". I will be canceling my order.

Marek

I ordered my glasses on Monday and I got them on Saturday which is pretty fast. Everything was fine with them.. (thank God) no scratches, damages or anything Iike it. I don't know why so many people had a bad experience with this store ???? Maybe I just got lucky. ????

D. Nichole

Good products, however when you have to do a return they move like snail mail on processing your refund. My UPS delivery said it arrived Friday. Today is Sunday and still no refund. Not cool. I may have to open up a PayPal investigate if they hold my money hostage.

Sydney B

Very easy & simple checkout! I’m so happy they had my style eyeglasses that I’ve been looking all over for in stock. Thank you Designer Optics!

Faith Martinez

Very Happy with this company, I lost my favorite pair of Tiffany Sunglasses , thankfully I found Designer optics!! I was able to purchase the glasses I thought I’d never have again.

thedrummerdad

Placed an order and have yet to receive. May be USPS issue, but they have not been willing to cancel the current order and resend. I did pay for the insurance on the shipping. Need to be more customer centric.

Priscilla Daley

Right now I’m still waiting for my glasses to arrive but I did pick 2-day Priority delivery so I’m not waiting a long time which I have found to be the case with several other websites. But I am happy to say that these glasses are identical to a pair that was stolen from me when my car was broken into and according to the measurements indicated in the description they just happen to be the right sizing for me in it that I don’t have to request any special sizing for the glasses to fit me. It’s an excellent quality eyewear and for this price I can’t complain. They are not as pricey as they would be at other places. I’m happy I found this website because I have seen these eyeglasses elsewhere considerably more expensive

TL W

I chose this site because they had the lowest price. Getting tracking info took a long time, but the item arrived as expected. The glasses were way smaller than when I tried them on in a different store, despite only being made in one size. The problem was their return policy. It took two emails to get them to send directions to send them back. They do not provide a return label, so you have to pay to send it and get a signature add-on (their policy). Plus, I don't trust them not to say they didn't receive them. On top of that, you have to pay a $5 restocking fee. So I paid nearly $15 for a pair of glasses I didn't keep. They had the same pair on walmart.com for $20 more, but at least I would have gotten a full refund and I could take it to their store to return it. If you really need inexpensive glasses you're much better off using a well known company like Warby Parker. After, I looked at the reviews of this company. They are not good for a number of reasons and it doesn't seem like the management wants to fix it.

Angela dela Cruz

I love how this company has a wide array of designer eye and sunglasses to choose from. Also customer service is very quick to response and is extremely helpful. I recommend this place!

Indira AB

Wow! So because my order was wrong and the items we're missing, I decided to check the reviews, and if I did before placing an order, I would have never bought my sunglasses from this place. Anyways I'm hoping all turns out well, and I have a refund if my items can not be shipped sooner. It's after almost two weeks after I ordered and had missing items, and then the item I ordered doesn't look as the item displayed. Black sunglasses came with some brown colors. I did a return and cost me over$ 5. All this while, I thought I probably had the wrong color, but I realize the problem. This place is shady and doesn't act like they are doing business. Worst customer service ever. I asked for a refund, and I'm still waiting for my money to go back to my bank account. Imagine I had to pay to return items to this place, and they deducted their cost for shipment and processing. I had missing items, and it was not my fault that I returned the sunglasses I bought after it did not look like the same color as seen online. I also had to figure the problem on my own because they emailed me and said they sent me the exact glasses I ordered. These folks don't think beyond the box—worst customer service I have experienced. I am still waiting on my money.

Lupita G

I am very satisfied with my purchase. I got a pair of Tiffany frames and they were beautiful! They were legit as they came in the original packaging along with a certificate of authenticity. I also compared this frame to my old frame that I purchased at LensCrafters a few years ago. It was exactly the same except for the price: $300+ at LensCrafters vs $100 (including tax and shipping) at DesignerOptics. Lastly, the customer service was great as they kept me updated with status of my order and shipping information. This is a trustworthy site! Thank you DesignerOptics.com!

Cheryl Eick

Love the low prices and fashionable styles. Now that we are wearing masks we need a variety of eye wear to really complete a new look. And Designer Optics is giving it to us at great prices! Ty

Grow Xtra

I have to admit....I was super skeptical about ordering at first because I seen the exact same pair of Gucci frames at Sunglass Hut for almost DOUBLE the price!! I decided to give it a shot and oh boy....I am beyond impressed with the quality and also the shipping. Paid for express shipping and they literally arrived the very next day perfectly packaged with the case and cloth. DesignerOptics definitely have a loyal and return customer here.

Rowe Fx

TERRIBLE. I ORDERED A PAIR OF GLASSES & THEY MADE ME BREAK OUT BEHIND MY EARS. I CONTACTED THEM TO ASK IF I COULD GET A REFUND/EXCHANGE AND THEY KEPT SAYING NO DUE TO COMPANY POLICY. THEY DO NOT CARE ABOUT THEIR CUSTOMERS. NOW I HAVE A $200 PAIR OF GLASSES THAT I LITERALLY CANNOT WEAR. BEWARE OF THIS COMPANY!!!!!!

Ales Mer

I was having a hard time sleeping and came across this site. Placed the order around 3 AM. Received confirmation and tracking number a few hours later. I read negative reviews after the fact and was a bit scared. My beautiful Michael Kors arrived a few days later. Perfect! The issue I have is with pricing. My sister loves them and wanted to order as well. The same glasses now cost $35 dollars more.

Tim Beirne

Placed an order almost 3 weeks ago, submitted my payment and have emailed twice and they still have yet to process my order. On top of that, the reply to my last email asked to send a copy of my RX, when I submitted it with my original order and confirmed it was uploaded. I asked today to either provide a refund or confirm the order. Will update - June 2020 ***update 6/19...I emailed asking the status of my order and got a reply pretty fast saying the order should be processed early next week and when that happens I’ll receive a tracking number. Pleased with the fast reply and professional explanation. Will update next week. ****update Finally received my order. I open the package and try on the glasses...the lenses are clear and are NOT prescription lenses. I confirmed my Rx was uploaded/received on the website upon ordering and even confirmed that they received my rx via email. Very bizarre experience. Hopefully won’t have issues returning these and getting a refund but not holding my breath based on other reviews. What a mess! This seems to have also happened to other customers recently, I think this company is just a scam.

Marilyn Hernandez

This is my first time shopping at this optician. I will tell you that making the purchase online and the search for the glasses that I wanted was very easy. I'm satisfied.

Rafael Sanchez

Great quality on sunglasses. Very fast shipping. Thank you so much!! I'll do business again

Wesley Yoshimura

The product is exactly what I was expecting! (Flexon Magnetic Clip-Ons) Delivery was a lot quicker that I anticipated! Aloha and Mahalo!

Jorge Martinez

I got my Lacoste frames from Designer Optics and they have the best prices , I will buy with them for sure

Laura Marinkovich

I was a bit reluctant after doing my purchase because of all the bad reviews I saw from this store. I experienced 1 week delay from the moment I purchased to receive the DHL code. The customer supports replied to me with all the info I needed after that week and I got my sunglasses in excellent conditions today. Over all It was a good experience!

Blaire V. Burkhardt

Horrible customer service with only one customer service agent- every time you call you get the same person? Horrible return policy and I was refunded the incorrect amount. I usually buy from EZ Contacts (great customer service and return policy) and I regret not buying from them now. I will never use this company ever again. I feel like it’s a one man operation? Addendum: When I was sent a prepaid shipping label back, I only received the label and no other information. I made the return. They refunded me only 70% of the cost of the frame. I called and asked where the money went and they said it’s their policy to take 30% of the cost of the returned frame but admitted THEY NEVER SENT ME THEIR POLICY and then sent it to me then to show me how they were going to take my money even though they never provided this information before. I explained I should receive the refund for the frame since they never sent me this and they would not. Absolute worst customer service ever. Do not buy from here! I spent over $400 on one pair of prescription glasses. I’ve contacted the better business bureau.

Dermatology Care

I am revising my review after a bit of back and forth, the company made good on their product. Once a screw was replaced, these designer glasses have upheld their quality so far for 7mths and still going. Thank you for backing your product!

Twins 1218

After searching for glasses I found Designer Optics. I gave a 5 stars because of the price. I've been back and forth on your website I wanted to talk to a live person but I had to chat with one of the agents she couldn't help me so told me to leave my contact information. I wanted to get readers but I really needed help I couldn't wait any longer being that the glasses are a gift so I just ordered regular glasses and I will go in to a optical store near me to get different lenses. But thanks for the affordable frames.

Sharon Reshard

I placed my order last night, I will update when necessary. Very satisfied with your selections and prices for frames.

Sherri Haywood

Found exactly what I wanted really quick. Site was easy to manuver. Check out was a breeze. Only complaint is not knowing when my order will arrive. That's why I didn't give 5 stars.

Kelly Lopez

Ordering was very easy. Just waiting to get my pair and see what there are like to leave a final review!

Nicole Blandino

I was worried when i placed my order because of the reviews. Im glad I took that chance because WOW. Like night and day. These are most certainly AUTHENTIC Versace. You can feel how sturdy they are compared to other brands of frames. I will tell you now that all these reviews are because of shipping time, thats on the buyer to buy expedited shipping. They shipped my prescription glasses super fast with regular shipping. Everytjing is on the Up & up. I highly recommend. So happy. Designer optical the real MVP????

Roger C. Polanco

I purchased the "Wisdom" frames from Designer Optics in May of 2018. It was a great decision and experience. My frames had broken, but my lenses were still fine. It was a plug and play repair upon arrival. I'm as happy as a clam. At the time I think they were something like $19 which is a pittance when compared to what I paid for them new and even with insurance coverage.

Michael Wright

Great experience! Intuitive website, easy to order, and lowest prices on designer brands with excellent quality prescription lenses. Fast order updates and tracking. I will be ordering from Designer Optics again!

Joanne Esterline

After SPECIFICCALY chatting with a CSA to confirm the size of the glasses, I received YOUTH that barely fit my 13 year old! Thankfully I opened them before Christmas to look so I can get another pair somewhere! INCREDIBLY disappointed. I guess its true...you get what you pay for

Paola

Honestly this site has a lot of bad reviews but don’t let that scare you off!!! They are 100% legit and their products are immaculate!! I paid for priority shipping so I received my glasses in like a week and a half. The glasses were absolutely beautiful and genuine. I’m extremely happy with my purchase and will most definitely be buying from here again

Kelly Hall

So far everything has been great. I went to my eye doctor today to pick out some frames and they wanted $475. I found the exact same frames for $144 on Designer Optics. I couldn’t be happier.

Jesica Doane

This site had exactly what I was looking for and questions were answered quickly and efficiently. I was able to have my eye prescription filled with ease and definitely appreciated the added convenience of using my health spending account card to cover the expense. Can’t wait for the arrival of my new specs!

Ana Coy

Let me start by sharing my experience. First purchase ever!! & it was easy, super easy. They have so many varieties so many high end brands and what I loved the most was the fact that they have Apple Pay so makes your purchase so much smoother. Delivery honestly was quick they follow up with tracking number. My glasses look so pretty! High quality even came with the cards, box etc... Also received a nice gesture email after my purchase from Aron the founder of optics. Thx you for making everything easy from start to finish. Will be back soon.

MONTY ROBINSON

Just ordered my glasses yesterday and and from start to finish everyone has been so polite and helpful a wonderful experience for a change I would highly recommend Designer Optics to anyone who is looking for a positive outlook next time your shopping.

Savannah Martin

Amazing people. Amazing customer service. Great place to get the best glasses. Will 100% order again from these people!! Great overall!

Patricia Arnold

I am so happy with my experience with Designer Optics. I have never ordered frames online and was hesitant. I received excellent customer support on chat prior to ordering and took the plunge and ordered designer sunglasses. I am beyond pleased with everything about designer optics. The price was phenomenal and I got exactly what I wanted within a week of ordering. I will never get frames from my local eyeglass place going forward. I would recommend to everyone and anyone!!

Jennifer Hart

I ordered frames and the website said they would ship in 1-2 days. I understand that sometimes things may be delayed so if I receive them in the next day or so I will consider changing my rating. I needed them asap which is partially the reason I ordered from them.

Chris De Abrew

I have finally received my order this morning. I placed my order on 11 October 2021 and it was shipped on the 1 November 2021. It took until 3 November to reach Auckland and there after took till 20 December to be delivered. What's crazy is that nor Designer Optics or DHL was willing to help locate the item or raise an investigation as to why the delay in shipping. It was just template replies asking me to wait or telling me about delays. The sunnies look legit but there were a few glue patches around the medusa and the gold out lining seemed to be fading on one side. I saw quite a few reviews that said the site might be dodgy but I can confirm despite the product having minor cosmetic issues the site is legit. If you are patient, don't mind the not so helpful customer care and don't mind a few glue marks, fading outlines then it's safe to order here.

Jonathan Corte

The best experience i have had buying sunglassses

Ashley Evans

Super convenient, great priced and exactly what I was looking for - easy shopping experience with fast shipping options.

louis Aguilar

Good experience and easy to use. Will definitely buy again

Subramanian Mayakkaruppan

Terrible! What kind of business provides service that they cannot even estimate the delivery date? This is the company!. Once ordered, all you get is "we have got your order. We did not forget it. When it is ready, we will send it to you." This is the message you get even after 15 days of order date.

Patrick F

Terrible Quality and Service. I ordered and paid on line for prescription sunglasses. After several days, I was emailed that the frames were either back ordered or not available. Several more days past and another email said a pair of frames were found and my order would be processed soon. A few more days past and i was told the frames were no longer available and a refund was issued. Due to the exchange, the refund was $20 less. I ordered another frame with exactly the same result and another $20. The third attempt. I emailed Designer Optics to confirm availability prior to ordering and was assured the Nike frames were in stock and were Rx compatible. The order was placed on July 29 and shipped on Aug 03 and showed up at my door on Aug 16. I have owned several pairs of NIKE sunglasses and these frames were definitely NOT Nike, obviously some cheap Chinese knock off, and the Rx was totally incorrect. After reviewing the return policy, I contacted Designer Optics and was told there is a 14 day return window and that had past and absolutely no return would be accepted. So almost $300 later, my grandson has a pair of toy sunglasses. Please read the reviews before you order, if it's too good to be true ......

Danielle DeBose

Placed my order and got shipping information the same day. Once I receive the order I’ll write another review. This review is just for the price and the ease of using the website. Also 5 stars for fast shipping.

Chris Nagy

Ordered Tom Ford Shades from Canada,I am blown away how the case is even nicer and was worried that the Sunglasses would move in box being shipped but were wrapped in packaging in the box and even had plastic wrap on one arm so they didn't touch in the box. Came with original cleaning cloth and all warranty cards 100% legit. So happy! And ordered Wednesday night and were shipped next morning and had them by Monday near Toronto from New York city. Thankyou again Designer Optics.

Karl Rubio

Order SY219047 Carrera 5046 Sunglasses 0807-QT - Black - Green Lens Fast delivery ,Original and high quality ! very satisfied. Thanks !

Nino Kokolia

I placed an order for Versace glasses on July 3, 2021. #SY351572. I contacted customer service several times, but I kept getting the same answer, which was that the glasses weren’t available in their stores so they must get them from the manufacturer. Today is July 26, so this has been going on for basically a month now. No updates, no tracking information, nothing. I feel like a fool because I so obviously got scammed. It seems that even the police and and the BBB can’t do anything about this fraudulent business. I will request a refund, and I suggest all of you do the same.

Irene k

I ordered 11/1...and cancelled on 11/1 about 1 hour later tried calling...no human response recording says to email...I did get a response wanting to know why the cancellation indicated wrong product please cancel order...2 hours later I get a shipping notification...umm i thought i just made myslef clear about wanting to cancel the order why would you ship it!!! Lets see how long this will take to get a refund...as per policy on the website!!!!

Kisha Tines

Great selection, was a little disappointed some of the frames I really liked was either discontinued or on back order but there was plenty others to chose from but you know we always really want the ones we can't get. I can't wait for my glasses to come. I will be ordering more in the near future. It's so many others I fell in love with.

Rebecca Kremenik

Amazing discount on high-end sunglasses. Delivery time under 3 days. Personal follow-up email on service. All in all an incredible experience. I would order from designer optics again in a heart beat and would highly recommend to all friends and family.

Alex N.

My first experience wit DesignerOptics is just fantastic. First of all, the price for glasses I bought (on sale) was 2-3 times less than here in Canada even including shipping cost) Next, the quality of product (Fossil) is outstanding. And finally, service was top notch - next day shipping and delivery to Canada in 8 days despite pandemy. Thanks a lot!

Jacalyn Palmer

Wow I’m so happy I found this company.... I received my sunglasses today and they’re fantastic! Delivery took less than a week using their standard free shipping method. I replied to an initial email they sent with a question about authenticity because the price was so much less than anywhere else I looked and I got a email response from them with answers immediately! The customer service is outstanding and the glasses are 100% authentic!

Christina Smith

I found the same glasses on a different site for double the cost. My husband is so happy with them. Although shipping was pricey I’m still going to continue to order! I wish they had an preferred customer incentive. We are a family of 8 who all wear glasses and love the selection of designers offered.

samir patel

ordered a frame, no lenses. All they have to do is put it into a box and ship it. It's been 7 days, 3 emails and nothing.

PRITOM CHOWDHURY

I ordered Versace 2199 sunglass and they send me a broken glass , I had a opening video and pictures which I emailed them but they didn’t reply. Also quality is cheap feels plastic.

Tracee Yu

SCAM!! Don’t Buy from Designer Optics!!! I have never dealt with such scam artists!! I ordered two sunglasses of which I only received one. However the shipment detail shows that both sunglasses were in the package. The one sunglasses that I received look totally fake and so I had planned on returning it and emailed the seller that I didn’t receive the other sunglasses and I planned on returning the one that I received. That’s when the seller replied back stating they will ship it out following week. I asked the seller not to ship it because I wanted to cancel the order. He refused to acknowledge my request and kept emailing me saying I should receive it. Finally, when I placed a partial dispute with my credit card company, he responded saying if I close the dispute with my credit card company and I ship back the sunglasses that I don’t want, he will refund me the full amount. I did both and asked when he can refund me my money and he stopped replying back. I finally had to place a dispute for the entire amount with my credit card company since there’s scam artists won’t reply. I purchased it through pay pal and they are just s as worthless!

jojodancer #73

Lost my Timberland eyeglasses after only having them one month. I found the same pair online for half the price from this company. The shipping time was very fast. This was a great experience. I will definitely be a return customer.

Ethel Johnson

So far my experience has been good! When I receive my glasses in the mail, that will be my final determination as to the type of service I received overall. I hope I love my glasses ????????

RJ ALEXANDER

Service provided is horrible. You should list the item as back order not in stock. It would have saved me time from ordering glasses from you and paying 1 day overnight shipping. I hope the refund process is fast.

Jim Hayes

I bought these sunglasses because I have owned the exact same pair for about 5 years (maybe longer). I have worn them every time I play golf (which is almost every day) and I love them. Unfortunately, I accidentally broke my frame which houses my prescription lenses. I ordered the exact replacement so I will be able to install my prescription lenses and be back in business. Your company had the best price by far.

Drea Janette

I've been trying FOR WEEKS to find Gucci eyeglasses online that would be shipped and delivered within a few days. 8 different sites later, I found Designer Optics, who also had a live chat option. I spoke with a live agent, got the answers I wanted, ordered the glasses I wanted, and BOOM I get an email an hour later telling me my glasses have already shipped and will be arriving the day after tomorrow. I will definitely be coming back to this site. And the prices are incredible.

The End

I ordered my custom frames. They were sent out speedily and I receive them in less than a week. They were a fair price and exactly what I was looking for. I also received a very nice case for my glasses! Will definitely buy again from this company! Very satisfied????

Daniel Hursh

I have been waiting on an order since July 3rd. I have contacted support and tried to resolve this issue and the only “help” I receive is, “we’re sorry these things happen.” The money has already been taken from my account and I have yet to have an update from my order. I have requested a refund and the order be canceled and it has still not happened. I have no idea how this place continues to do business. I can provide order number and order details to anyone from this company that would like to reach out an resolve this issue.

April Goldenberg

Very easy to use site with a great selection and prices. It would be even better if they had offers for buying multiple frames.

Lisa Dorsk

So happy to have found designer optics I ordered a psycho watch on there that is one of my two-tone favorite kind of little bit of snorkeling little bit of diving the watch works everywhere!! I'm trying to track the package and have any problem doing it it's not their fault I'm just not ITT literate ????❤️

Mike Woods

I ordered Armani glasses with a prescription in late May, then waited 10 days for a tracking number, but then they told me it was out of stock, then I placed an additional order on June 15, with something that was in stock and the lady confirmed. Called 15 days later, and then they say it's out of stock...HORRIBLE. I understand the economy right now, but it shouldn't be this horrible. Probably better off going into your regular eye doctor and dropping hundreds for some glasses.

Dina Vacca

Excellent shopping experience! Customer service was most helpful with measurements and I had my RX (did have to beg for the PD from eye doctor), they must realize that once they let you “research” you will find better designer glasses for 1/3 the cost. So far I am highly impressed with Designer Optics and am excited to receive my glasses. The only down side is that with their fabulous selection and prices, I am obsessed with buying more glasses!

Adam Cerepa

Writing comment as this company seems to get mixed reviews- long story short Great Experience... My Fiancé found a pair of sunglasses she loved for her birthday last week Thursday 2/25. They were nearly $400 at a well know retail store. I wanted to buy them but was sticker shocked, so went online and Designer Optics was first AD to pop up with the glasses at $190 with free shipping and an additional 10% off coupon. I was VERY skeptical and started reading reviews on google and their Facebook page. Luckily I listened to the positive reviews and took the chance. I used PayPal to purchase the glasses (helpful tip learned in a review), I added the $1.75 shipping insurance and paid $19.00 for UPS to ship them (after 10%coupon it basically was still free shipping). The company emailed me with every order update so that made me rest easy. Then I downloaded the “Shop” app they offer to track package. All went smoothly. They were ordered Friday 2/26 and arrived Wednesday 3/3 (not exactly the two days but for the savings it was ok with me.) Product arrived in its correct box with plastic on it and looked untouched and had authenticity paperwork. I will definitely use this company again for future glasses. Note: the purchase was for non RX sunglasses

David L. Knapp

First time customer and a flawless experience. Purchased new sunglasses and found the website easy to use and had good product information. The checkout process was simple and within a day I received confirmation that it was shipped. The glasses arrived well-packed in a few days and the they were as advertised. Highly recommend Designer Optics and I look forward to another purchase down the road.

Tracey Matsui

I haven’t received my product yet but ordering was a breeze. Prescription sunglasses are expensive and after shopping around for an affordable brand name pair, I came across this website. I received a first order discount and already got a thank you email from the founder. So far, so good! * Edit-2/15/2021: I received an automated email asking if I received my product. My order status of “still processing” was last updated on 12/4. I sent an email inquiring about my order and as of today, no response. If you look at all the reviews the company only replies to the 5 star ones.

Tracie Kurtz

This company is an unorganized, unprofessional mess. Please save your money because if you don't receive your product or receive the wrong product, it's a true nightmare to get it straightened out. They sent me purple prescription lenses when I ordered black. When I tried to reach out about the issue, they failed to reply to emails and IG comments in a timely manner. The person running the IG said "sorry, that's the closet we could get to the lens color you ordered. Okay, so purple is the new black? After a week and a half of searching for a pulse over email the email customer service person says "sorry for the error, please send them back." Okay so did you send the "closest color to black" or did you mess up? There is a massive disconnect at this company, you can see this from the unhappy customers in their IG comment section. Please save your money and go elsewhere. They really have me out here with purple lenses looking like Elton John (all due respect).

Alexis Yorey

I was alarmed at the negative reviews, but I saw some good ones and decided to order anyway as I couldn’t find these GUCCI sunglasses I was dying for anywhere. Customer service was amazing and prompt, and my order came in two days. I can confirm they are absolutely authentic and came with everything normally included if you’d have purchased from Gucci directly.

Patrick Hughes

Paid $650 for a pair of glasses that were never delivered. No customer service. No phone number. No email. Scamming resellers. save your money.

Zakiya Bircher

The site was very organized and easy to navigate. There were many different styles to choose from. I will be purchasing again in the near future.

Crystal Morales

Sunglasses came quickly and are exactly what I wanted. I lost my first pair that I had for over 10 years and missed them so much but didn’t want to spend $165 again. You guys had them at perfect pricing! I will be ordering from you for all glasses needs! Thank you!

hernan ospina

I received excellent customer service and my frames arrived at my home very quickly. I was looking for these frames for a long time and I am happy that I chose Designer Optics.

Kimberly Harness

Overall, I’m happy with my purchase. The glasses are beautiful, the prescription is just right, and their customer service is great. However, I do have one complaint - the timeline is a little over the top. I ordered my glasses on May 12 and didn’t get them until July 3. The shipping took a couple of weeks even with “2-day shipping” that was given to me for free but I had already paid for basic shipping anyway so I don’t feel that was really an improvement. I did save about $250 purchasing here as opposed to a glasses shop, but still...11 weeks? I do feel that the production phase could be shortened, or at least they could provide a realistic timeline at checkout. All in all, if you’re in no rush, I would recommend Designer Optics. But only if you don’t care when your purchase actually makes it to you. All other aspects were great and the ordering process was simple.

Carter Glass

They charged my card, sent me 4-5 emails saying they needed more time to process my order, but definitely have the item I ordered. After 2 weeks, I emailed them and they said they didn't have the item I paid for. They did refund me, but just a waste of time. AVOID.

Wiatt Cooper

Awful! I paid $30 for overnight shipping on Monday to receive my frames quickly because mine our broken. It’s now Wednesday and have no tracking info. They are telling me they are coming from Manufacture to their location since they weren’t in stock. So basically the manufacture is send them regular mail to their location. This means that I won’t have my glasses for 12 days from my order even though I paid for overnight shipping. I could understand 3 days to fulfill but 9 days! They should of had the manufacture overnight them to me directly! Now I have to survive with broken and glued frames for another week or more. Who knows when I’ll actually get them. Also, the best thing they could do was refund my overnight shipping and send them priority when they received my glasses. Which would take even longer... Obviously, I said no!

Դավիթ Ավագյան

Never answering emails. Waiting for my product almost 2 months, requesting updates, they are not answering. Never use them, they are liars !!!

Cynthia Baillargeon

Ordered from Canada Received them within a week. Getting tracking info everyday. I was skeptical at first but just wow. They are real Dior and paid 1/3 of it. Dont let the bad reviews gets you because you'll miss a good deal and perfect customer's service. Love from Canada ????????

Raphael Ness

I recently purchased a pair of glasses from designer Optics and was unhappy. First off, it took almost a month to receive my glasses. After receiving I noticed them to have heavy glare Issues even though I ordered with anti-reflective coating..On top of that I felt they were thicker and heavier than my previous pair even though they are same prescription..Unless you are willing to wait potentially a month to receive then you are probably better off purchasing glasses somewhere else

Angie Wainscott

I found the exact sunglasses I was looking for at a great price. The website was user friendly as well. I will definitely be back again!

Elijah Lovkoff

Exceptionally bad customer service. First representative gave me the wring infomration about the availability of the item, I haf to request a refund oafter the payment was made. Then the chat rep gave me a wrong information when I attempted a new order. Further nquieries were not even replied. I was not even dignified with the answer. Tried working with then for the second time - AGAIN, same story, the frame was confirmed as being availble, purchased it, but after 2 days received an email saying that it is not there. Unbel;iavable....

Poot

Great prices, great selections. Website was very easy to use. Will be back!

J J

Ordered online a very specific older brooks brothers frame that no one else seemed to have. It was so easy and the price was right! Will definitely get all my frames and glasses here now!!

J C

Great site with tons of options. I specifically like all of the filters available to narrow down my searches. Found a pair of sunglasses I like that will hopefully fit my skinny head well

Steve Cav

UPDATE 8/15/2020 Everything was as smooth as you could have wanted it. What suspicion I had was misguided. The product looks and feels great. You can’t argue with the price point and the speed of fulfillment. Fantastic communication, too. Patience always prevails ——————————————————————— This review is going off-of an order made today (8/7/2020) and beginning with a 50/50 chance. I did not do my diligence on this website before I made the purchase. Immediately after the purchase was made and a bizarre email that followed from Designer Optics was received, I began to research and -to be honest- the feedback is absolutely not good. Especially recent reviews. However, I will give this company a chance and will update this review as I await the arrival of my purchase in a timely, professional manner.

Liza Almodovar

I WOULD GIVE ZERO STARS IF I COULD! I bought a pair of sunglasses with insurance. They did not fit me well so I asked to return them. I finally received a label and they said they would charge a fee plus shipping- ok. I returned it (please keep in mind they are only 20 min away from me) the label scanned was out for delivery then said awaiting scan. I emailed them inquiring and they finally replied telling me the warehouse was closed for a few weeks due to Hanukah. Ok- I was never told they would be closed. I would never have sent the glasses back had I known no one would be there to get them. USPS said the reason it was never scanned was because the warehouse was closed. This was 9/15 and I have not received any refund. they keep giving me the run around. I even reminded them that I paid the shipping insurance that is meant to cover incidents like this and I still do not get an answer. I am out $200 and the glasses. I would not buy from here if I were you.

Ryan Abreo

Prices are attractive but the Customer Support process is awful. After waiting 5 weeks for my sunglasses to arrive I called Customer Support to check on status. It was a 45min wait with 23 people ahead of me in queue. After getting someone on the line they told me they would look into it and call me back... guess what never happened. You'll save some money here but you better hope everything goes smoothly with your order.

Phong Bui

Absolutely CANNOT recommend. Designer Optics has an extremely automated emailing system that will blow up your inbox with reminders that they "havent forgotten about your order" or begging to leave a review. I paid for frames and expedited shipping but after the automated emails had already been sent, I guess someone at Designer Optics had forgotten to ACTUALLY email me that my order processing was delayed which caused a delay in shipment as well. Have not received a response email from customer support regarding refund of order or expedited shipping but big surprise - I got an automated reply stating they received my inquiry. TL;DR - Avoid Designer Optics. They took my money and ran.

aleetta taylor

Great prices on designer eyewear, FSA accepted and fast shipping options.

AlKhansa ST

YOU NEED TO READ THIS. Seriously! So, I finally will write my review. First of all I live in Saudi, Riyadh. I ordered two sunglasses: Dior studs 3F and Valentino 2040. I set my order on 16th Nov and received it 3rd of Dec. These two weeks and a half were extremely difficult because of one thing: The unhappy reviews. I never writes reviews, this one is my first because now I'm aware of how important is to reflect your GOOD experience and comfort others. I literally sent them an Email to cancel my order, but it was already shipped. Like any other company, they told me to receive the shipment and return it. That was hard to accept, I thought I just lost 400$ for nothing! Anyhow, I kept receiving updates from the shipping company USPS about my the states of my shipment. At the same time, I spent hours and days reading uncountable reviews that some of them were written in 2016. I couldn't stop thinking that one of the glasses will not arrive, or become broken, or dirty or wrong color etc. When they arrived, nothing of what I thought happend. They arrived safe and sound! I was the happiest on the planet. I just want Designer Optics to be more honest with their costumers about the dates. I had to wait extra 10 day for my shipment. Also, I'm not assuming that the unhappy reviews aren't true, but I believe we need to be more patient. However, the website offers such amazing goods with flawless quality and affordable prices, hence, they need to work more to satisfy their costumers. I wish everyone share their good experiences though. Thank you for reading, I hope I comfort you a little bit.

Shaddraq

Very easy to use website. I found the glasses I was looking for at a great price.

Sonia Niroomand

Very happy with my purchase ! :D fast shipping and excellent quality, and the price is better than everywhere else!

Chris Whatley

Easy transaction, thorough email status updates, quick shipping and great price. Definitely Recommend.

david salazar

Hello, I bought the sunglasses one month ago and i waited 10 days and never arrived the sunglasses, i called your customer service and told me that arrived before 24 of december but never arrived anything. Your company give me DHL E ecomerce tracking number, but this company never recive the sunglasses in distribution center. After this, i called you many times and told me the same, i wrote and e mail and never give me the solution. This is not transparency, this is a FRAUD, your company always tell me the LIE. I need that you return my money or give me the solution NOW.... not more excuses not tomorror... a few day NOO MORE LIES. You HAVE TO respond me and give me the solution, or i have to denunce your web site and social networking even write to Federal trade commission in the United States. I waiting for your promp answear and SOLUTION. Order SY468169

B Anderson

These Ralph Lauren keyhole eyeglasses are an exact replica of the same pair I bought 3 yrs ago. And I loved them! So glad I was able to find the exact same pair on the web at 60% off this time.

Abdulrahman Al-Babtain

Honestly i was worry after i bought my 3 sunglasses Tom Ford, Prada and Ray Ban with a discount and good price especially after reading the negative reviews i thought i would receive a fake glasses. I ordered for international address to Saudi Arabia the fist order was 27 Sept, received the tracking # on 5th Oct and i email the customer service 3 times asking why there is no update on my tracking #. Finally today on 1 Nov I received my package and glad that all my glasses looks 100% authentic and original. My wife and I very satisfied with the purchase even though it takes 1 month since my order. I highly recommended best price compared to other sites, my advice is that to ignore the negative reviews and you will receive a high quality and authentic glasses. Just be patient if you order international address and definitely i’ll order again ????????

Nicko Thanopoulos

Because I have had good and bad experiences shopping on line it's the first time shopping from your store when i receive my order I will give you my opinion. I have to say that you're well equipped with all the good stuff and your prices are pretty good. I'd like to be updated on my order When possible thanks I wish you well

Kenny Herrick

Buyer Beware! Do not do business with this company! Typical NY Mob. Designer Optics will run a deceptive ad to get your money. Once that happens they send a series of emails pretending that they will send an item. We made a purchase on March 17, now it is April 1st, and the only joke here is Designer Optics. No items received, six emails to this company with no response, 10 days and waiting. Which is what earned this stellar review.

Emily Eros

I ordered glasses almost two months ago and they haven't shipped yet, so I contacted Designer Optics for a refund. They keep ignoring or denying my request, insisting that I select a different pair of frames instead. Because it's been more than 30 days and they haven't sent the product, Designer Optics are legally obligated to refund my purchase under Federal Trade Commission rules. I do not appreciate having to fight them for my money back. Would not recommend.

Bob Huston

This is an amended review. At first, when I saw on their web site that shipping usually only took 3 days, and the price of the frame seemed right. I received several emails updating me about the order, but after three weeks, I checked with them, and they said they weren't able to get me a estimated shipping date of my order, and Covid had slowed everything down, so I decided to cancel. The refund was quickly applied to my account. It was unfortunate that this, my first order didn't work out differently. Based on other reviews, I would probably try them again after the pandemic lifts.

ev

The Coach sunglasses were shipped to me timely. The sunglasses are timeless, classy, and practical. Thank you for your speedy service. Diana Wilcox

Erin McKee

I ordered my prescription glasses on May 8th. I got a couple “we are working on your order, but it’s not shipped yet” emails shortly after. It’s now ten days later and I’ve not gotten an email that they’ve shipped. I sent an email to their customer support department asking for an update and a day later got this email from them. Obviously it’s an automated response but it wasn’t helpful and honestly it worries me reading it. The instructions that provided were nonsense. If I haven’t heard back from you, you want me to contact the website? Lol... how about I should be able to count on you to send my order or at least contact ME in 24-48 hours. Who writes these emails?! I saw a few similar reviews on here so I am not the only one. Don’t blame COVID anymore either, things are practically back to normal now.

Frank Nitti

I order my glass on 2/28/21. And i even paid for next day air. And i still haven't received my glass yet i call customer service and they said it was suppose to come today an it still didn't come today. Nor did i get text stating my order have been ship... Totally dissatisfied...

SusanOneida 1

Amazing service and products!! Both non prescription and prescription glasses at awesome prices. Saved over $150 on same Sunglasses my friend purchased at a big name retailer. I was initially skeptical about the authenticity and quality of the products I ordered because of such a great price, but to my pleasant surprise my products are indeed authentic and arrived timely. In addition, my shipment was delayed over the holidays due to USPS delays and after reaching out, DO handled my issue immediately and expedited my shipment.

Robert

Found exactly what I was looking for in just a few minutes. Placing the order took only a few minutes more. Best online experience I've had in a long time!

Adam Popham

Avoid avoid avoid. I ordered a pair of Prada sunglasses. At the time of order, there was no mention of backorder. Yet I continue to get email after email about how my sunglasses are "on their way", while also getting conflicting reports from customer service. I asked for a discount on another pair of glasses, to smooth over the current catastrophe (still no sunglasses), and they continually offer me the same 10% that is already on their website. They are completely unwilling to go above and beyond when they are in the wrong. Poor business, worse customer service.

Lakerry Stuart

Just bought some gucci glasses for a very great price. The site is easy to use and is reliable. My family order from them often and never had an issue.

Cristina Harrison

Don’t get your prescription glasses here. I had to wait 4 weeks to get my glasses only to find out they were wrong. The prescription was fine but the glasses I received were wrong. They don’t offer refunds or exchanges on prescription glasses.

Tar Blondie

Was very nervous when we ordered ..Bc you never know w these designer sites .. they were back stocked but we got an email every single day from company stating status and they would be shipped soon , they were shipped within about 7-10 days .. I just received and these are 100% legit Gucci sunglasses ..! I love the Rhinestones!! So cute !! Very happy with my purchase !!

G M

My order took about 8 days to complete. Well, I ordered regular glasses and also a pair of sunglasses and the regular ones took about 8 days. The tracking didn't show movement from origination to shipped status but I did get emails that said my order was out for delivery and that they were also delivered. As others have stated, it's always a little uncomfortable whe purchasing from an unknown source the first time. But this owner and site is definitely what they state they are. My Swarovski glasses came with the sample lenses, a certificate of authenticity, a case and a cleaning cloth. The beautiful case had a couple small dings, but no matter. If you find some on the site you like, adding your prescription and lense type is easy. And items are perfection.

C P

Really liked the frame and responses to inquiries were great when I was awaiting them in mail. But given that my job has gone online I decided to go with a BlueBlocking lens (from another company) instead. Filled out the return form and got a response informing me of the percentage of my payment that would be returned (80% of frame, not the lens) but no shipping address. When I requested it, no response. Now it's past the date and Im stuck with a pair of glasses I wont be using and am out the money spent.

PB Didieu

I came across the site by accident, but the experience was very smooth. My daughter had the same pair that got broken so I needed a replacement pair asap. I haven't received it yet but the ordering process was so very easy. I will buy from them again in the future.

william woods

I found exactly what I was looking for at a price better than I hoped for thank you so much

D Singh

Ordered sunglasses and never received them. Designer Optic's contact number goes directly to a prerecorded message stating to call back during business hours, even though you're calling during business hours. Thankfully PayPal reimburses. Do not order from this business.

Tyme Jones

I had a great experience purchasing my frames from Designer Optics! My package arrived quickly after purchasing, and they are exactly what I expected. I will be shopping here again in the future!

Elayna Rodriguez

I went to my eye doctor today and fell in love with some Versace’s they had, but they where so much. So I look online and found y’all guys. Y’all where the only ones that where affordable and I was so excited to purchase them, I can’t wait till they come in.

Karen Bursey

Love my new sunglasses. Great customer service!

Brandon Mawhorter

I purchased from Designer Optics a couple months back and continue to be happy with my purchase. My frames that I originally purchased from my doctor's office had started to fail at the hinges. The lenses were still in good shape, so instead of getting an entirely new frame and lenses I simply purchased a new, identical model frame from Designer Optics. The frame I purchased from D.O. arrived quickly and was identical to the frame I got from my optometrist for more than double. Great value!

Constantine

Buyer BEWARE! Received a pair of Hugo Boss glasses with frame being bent at the brow so the glasses do not sit straight at all on the face. Now they want me to mail it back at my own expense and pay 5$ handling fee to have them inspect it! The frame also did not come with any "authenticity' cards as mentioned in earlier comments, so likely is a knock-off or they buy defect frames and re-sell them. I've also gotten no receipt for the purchase. My advice is to AVOID THIS BUSINESS, will be contacting BBB.

Ahmad Shaghasi

I placed an order on Designer Optics website for a frame that was discontinued but they showed to have inventory of. The order was placed on July 2nd and now its Aug. 04, and the only new information I received was that the frames are on backorder. How can they be on backorder if they are discontinued? One month later and I dont even know if and when Im getting the frames. Stay away. Wouldn't recommend.

Skyee Butta

So far so good. Waiting for my glasses. I appreciate the low price plus the 10% off for signing up my number

Rachel Hernandez

I was very satisfied with this site. I love my new sunglasses and the delivery was very fast. I placed my order on a Monday and I received them that Friday. I will definitely use this site for future purchases.

Ester Horowitz

I think the optical industry is prime for a shake-up. It's one of those industries where the need for proper fitting with the right experts are important. But the industry's mark up in frames and lenses requires rethinking. Designer Optics understands that.

claudia munoz

I found the website just randomly looking for a pair of sunglasses comparing prices and I was quite impressed, not just that, I got a discount coupon a it actually worked, so I got them with an extra discount. Love the variety of brands they have and mostly everything you are looking can be found here, and most important, at the best price. I definitely subscribed and I’m more than happy to give them a 5 star for sure.

Kenneth Payne

Great place for anyone including new buyers to Designer eyewear like myself i could not be more satisfied! Thank you to designeroptics for their many options and great prices!!

Mariel Gonzalez

Placed my order on August 18, I asked for an update on August 29 and I was informed it wasn’t available in stock but they ordered it through the manufacturer. As of today, I was able to acquire the same item through a different vendor (order came in last week) and I AM YET to receive the first order I placed with DESIGNER OPTICS. Obviously will not come back, hope to be able to get a refund due to false/misleading advertisement on their behalf.

Melanie Vliet

I did a thorough search online and found the best price for the specific frames that I wanted on this site. Even so, I received a 10% off code to use, and shipping was free. In addition, no tax was added (it must have been included in the price). This was a very satisfying transaction.

Leslie Lopez

I really loved how Designer Optics have a verity of brands and styles. I love how their website is organize that you could find what your looking for. I can’t wait to get my product already and see my husbands face.

Jessica Dakan

I found just what I wanted, s as bd adding my prescription was super easy. I bought 2 pairs of glasses and a pair of prescription glasses and only paid a little more than what I paid at for 1 pair and a pair of lenses at smother place with my insurance. I would buy again abs do recommend.

A R

Ordered a pair of Persol sunglasses at a great price and top notch service. The product is quality, but may need some adjustment for the right temple arm as it appears loose where it connects to the lens frame and it's not merely a screw at the temple, it wiggles and it shouldn't. Not ideal but I hope I can get that fixed by my local optical shop. UPDATE 10/6/2020: Changed this to 5 Stars -- reached out to Designer Optics and we arranged a replacement. Replacement arrived quickly and is in perfect condition highly recommend.

Eryn LaLonde

SCAM!!! Package says delivered. We have a ring doorbell. No one ever came. Opened a claim with the post office and they deemed it as a missing package now the company won’t reply because they say it was delivered! SCAM DO NOT PURCHASE

Julie brown

I already have these frames in black, I love the shape and the way they look on me. I get so many compliments I just had to have the tortoise and the red frames!!!!

Jacob Martin

Bought a pair of Vogue 4106SM sunglasses from their website before realizing that they were knock-offs, as you can clearly see from the pictures. The first image is from Designer Optics, they didn't even use the right font to try to rip off the Vogue logo. The second image is from Vogue. At least canceling the order was easy enough. This definitely isn't legal. If you do a Google search you can find other people saying the same thing about knock-offs being sold from their website.

Carlos Cordova

I collect sunglasses as a hobby, and its a shame I didn't stumble across Designer Optics sooner. I have been attended with kindness and a speedy delivery and the products are of the highest quality. Their prices are so good, one can have their seconds doubts. But rest assured, they are the real deal. The type of eye wear company we all wished we could have found in the past, and now have with Designer Optics. And I'll be returning for more.

Rizwan Rahmani

Horrendous experience, period! It has been nearly a month and I haven't received my order, and your contact phone is defunct. I have called several times, and it says no one is here to answer, I have emailed and no on has gotten back to me??? This is by far the worse shopping experience ever. Please get back to me and tell what is happening with my order?

Mack JG

I purchased some Versace sunglasses three days ago and paid extra for next day delivery and It still hasn’t even shipped yet... took my money right away though.. only email you’ll get in regards to your missing package will be some explanation of how it’s on back order and then you’ll be ignored if you ask for your expedited shipping costs back. I’m getting my lawyer. I recommend staying far away from this company.

Danny En ruta

Hope my order comes in good love the price and everything so far looking forward to buy more often with them,????‼️

jolene romero

One of the best and easiest,experiences I’ve had with sunglass shopping. I found EXACTLY what I was looking for and it was a GREAT price considering the designer name. I also was given a 10% discount which made it so much better. I can’t wait to receive my package and report back :)

Benjamin Meyer

They sent me badly damaged sunglasses, and then wouldn't offer me a full refund. UPDATE: After I wrote this review, they refunded the remaining money. You shouldn’t have to brow beat a business into doing the right thing by their customers. But anyway, that is what works with these guys.

Cecily Hiatt

Best price on the designer frames I was looking for, plus free shipping. Easy to use website, and I was able to order frames only, so I can take them to my local optician for the lenses. Overall a good shopping experience.

Nathan Warcup

Paid for priority shipping and its been two weeks almost and no updates broke my glasses a while ago would love an update and money back for shipping

Laura

Great experience ordering from Designer Optics! My glasses arrived quickly and are beautiful. Very satisfied with my purchase. I had an issue ordering and emailed the company - they quickly got back to me and helped me place my order.

Brenda Celona

I found this web site in a Google search for a pair of eye glasses I saw at my local optician. I found the glasses I liked and purchased them the price was half of what my optician was charging. I am very happy so far with my purchase. I will update when they arrive.

Thomas G

Shady online storefront with a PO box in Brooklyn - I live in the city myself... I ordered a pair from them at a good price : well it was too good to be true and they sent me (taking their sweet time, I might add) a random pair that looked nothing like what I had ordered. Had to file a Paypal claim to get my money back. Be warned (see pictures for internet order vs reality)

Amber Rae

Glasses were fake AND arrived broken. They’re pretending they didn’t recieve them back from me to avoid giving a refund. Don’t buy from these scammers Edit to add- your response is a literal joke, you’ve been harassing me via email.

Danyale Hambly-Jones

So far so good. Ordering my glass frames was so easy and the price was amazing. I played around with the site to add my prescription and that price seemed better than my insurance cost. I will definitely tell people to check Designer Optics first for glasses and eye frames.

Lisa Incutto

Excellent transaction! Got my frames in 4 days, beautiful quality, perfect condition. Will definitely buy from Designer Optics again! Thank you very much!

Molly Konzen

THIS COMPANY IS A SCAM - they will not complete the order I paid for and continue to claim an item was delivered, when the package came but the item was not inside it. I have been contacting them for over 2 months trying to get a refund, but they will not help me. They don't have a phone number to call - only email and they never say anything new or helpful. DO NOT SUPPORT THIS COMPANY - DO NOT BUY FROM THEM OR YOU WILL LOSE YOUR MONEY. *They replied to my review saying they delivered the Versace sunglasses...I didn't order Versace sunglasses. I ordered Vogue glasses frames. Even after the many contact points I've had with them, they can't even look at my order receipt and listen to what I'm saying enough to realize which product I've been talking about this whole time. (I have included the SKU and description in my emails and the correct order is on my order history). Still proving that they are incompetent.

Charles csaunders

I haven't received my cool eyeglasses yet but so far very easy to order and user friendly website...looking forward to getting em!

Angel Urena

Great price on both Glasses, they ship the day after I order them. Will review after receiving.

Dusty Luminox

I ordered some Gucci frames on Thursday night, received them Saturday afternoon! Great delivery considering I’m out in Texas. Excellent frames, good customer service & quick shipping. I’ll definitely be back for more. Thank you.

Jaswant Brar

I liked your website which is very simple and stateforward in describing the frames and services. I also find that your rates are very good comparing to other on optical websites in the business. Thanks for the personal email asking for the feedback. I am waiting for delivery of my frame and let you know more about your services. Thanks again.

Nayeli Reyes

I love this company so much oh God I’m wearing glasses by the doctor so I decided to choose The FENDI Glasses and I’m in love with them ????????????

KYM TODISCO

Ordering was super easy online, even with doing my prescription info by myself ( thanks for the very informative video!!) Looking forward to receiving them!

Linda Rubio

I cannot believe I found the exact same frames for my mom for ONE THIRD the cost of the eye doctor office. I cannot tell you how happy we are. Thank you for starting this company!!

jonathan ramos

I ordered a pair of giorgio armani on the 1st of september ,they never sent me an email that the glasses were back ordered until I send them a message for cancellation ,today 25 of september I send another email that I want a full refund, I just want my refund and go

Christian V

The site was easy to navigate, and I found sunglasses at a much lower price than retail. That’s it! Bam!

Aron Shamilov

If I could rate this worthless business a zero I would! Horrible customer service, they don’t care about customers, they only like to take your money from you. I filed a police report on a lost package with this company. I have done everything they asked me to do on a lost package procedure. Was told they would process a refund once they received a police report. It’s now 21 days and counting and no response nor no refund. Will never do business with this company and dont recommend it. The service here sucks. Will be contacting the BBB as well.

Todd Ruppenthal

So far I am extremely pleased. I was looking for a very specific pair of sunglasses. A pair I really liked but lost. I had them for a couple years so I didn’t think I would find them again. They were a very specific model. (Frames were a bi-colored tortoise shell). If the glasses arrive well and are truly the same, I will be a very satisfied customer. Received my order. They were just what I wanted. Perfect transaction. Thanks

Mark Dlugokinski

I purchased a pair of Salvatori Ferragamo sunglasses for myself about a year ago and paid about $500 elsewhere! My daughter has always loved my sunglasses, but I wasn’t going to spend that much money for a pair of sunglasses for her since she is a teenager. But designer optics offers the same exact sunglasses I have for half the cost! I wish I would have found them sooner and purchased mine from them! And get this, they also have prescription lenses available which worked out perfectly because my daughter just recently started wearing glasses herself. The representative took all of my daughters prescription information from the eye doctor and help me place the order over the telephone and help me select the correct lenses for these particular frames. This was a five-star experience and purchase!

Laquita Gibson

I purchased these glasses for my 13 year old daughter. She wanted the same exact pair which just broke Monday morning. I couldn't see myself paying that crazy insane price I had previously paid to a supposedly great eye center place. Anyways, after reading the reviews I decided to order which was smooth and seamless. Hopefully will receive soon since school just started will follow up on review once received.

Zhenia Nagorny

The glasses I wanted were very affordable and the whole buying process (not to mention free delivery) was ver smooth. Thank you!

Misty Woods

Horrible. I ordered glasses for my daughter on 12/20/21. These were listed on their site as instock and will ship within 7 days... after 10 days I sent an email inquiring about the status. I was I formed they were on backorder and would ship the following week. The following week came and went and I sent another email, the response I received was that they were unable to fill the order and were asking the manufacturer to fill it.. The next week I sent an email requesting either my order or a refund. I was refunded. Absolutely AWFUL service. Obviously no one k own what's in stock, what's not, where it us or when it might be in. Shop elsewhere!!

Jessie Barnes III

I was looking for some sunglasses that I saw earlier today in store. I was fortunate to find them at a cheaper price on your website. Thank you for the great deal.

Giang Nguyen

Ordered Tom Ford TF 0367 sunglasses and was ecstatic when I received them. They looked great and the authenticity indicators were all there (researched how to spot Tom Ford fakes on Google). Fast forward two months later of lightly wearing them (mostly on weekends) and the white text indicating the model number and "made in Italy CE" inside of the temples has started to fade. I emailed them about the fading text on the temples asking for a refund and they offered to exchange them free of charge. Will see if these were just manufacturer defect.

Ben Barringer

Absolute joke of a company. Ordered Costa Del Mar sunglasses 7 months ago at about 50% off what Costa lists them for. Order was never filled as you can imagine stating they were backordered. Never communicated that to me, I had to email multiple times to get answers. Finally Costa has them in stock and magically they have been discontinued by Designer Optics now. They won't honor the price for a pair they have in stock either. Told me it would cost $25 more for a pair. Finally I agreed to pay the difference to be done with the 7 month process and their response back was it will actually be $82 more.... What a joke of a company. Don't waste your time, you've been warned!

Norman Alexander

I like the frame. I just hope that I’m able to get prescription lenses put in them. I will write another review after I see if I can get prescription lenses placed in the frame. So far I’m happy with my purchase.

Amanda Marra

Designer optics is the perfect shop to find the trendiest designer glasses at an affordable price. I had lost my favorite sunglasses and was able to find them on Designer Optics at a discounted price. My shopping experience was user friendly. I can’t wait to receive my beautiful sunglasses!

Bill Jenko

I managed to break the Flexon frames of my glasses, right at the bridge, so I knew exactly what frame and size I needed to pop the lenses into. Designer Optics had the frame, at the best price, with free shipping in a reasonable delivery time. Their website is easy to navigate, and I paid using PayPal. That's what I needed: quick, easy and reasonably priced.

Caroline V.

Designer Optics's order process is easy to maneuver thru. There are so many different designer frames to choose from at bargain prices! I checked other websites before I decided on Designer Optics and their prices are at least $60 - $80 less than other places.

Tamara Fenton

Customer service is top-notch! They helped me through each step of ordering my glasses and answering all my questions; read my prescription I received from my optometrist, measurements, warranty, scratch resistant, anti-glare, colour, shipping, etc. My first pair of prescription glasses I was very hesitant to order online but I now feel confident about my choice because of the knowledgeable customer service representative who helped me. The best part is one pair of glasses were $319 all-in, shipped to my home which is cheaper then the $458 for one pair that I was to pay after insurance company pays the other portion $482 for the same glasses at a cost of $940! I am very excited to receive my glasses and very happy the money I saved!

Raylee Ota

This place will take your money & leave you on the hook for weeks before telling you that your item is “discontinued”...second time it’s happened & they won’t let you pick a replacement pair if it’s $30 higher without sending them more money....ummm thanks but no thanks. Just make sure you pay through a platform/card service where you can dispute the charge if needed!

Maggie Luevano

My first time ordering designer prescription glasses online it was easy and fast and also saved about 200 dollars.

Michael McDonald

Great experience, I bought 3 pairs, ended up returning one, then bought another one with frames, overall super happy and the customer support is really responsive! Highly recommened!

Chance Coulter

I ordered a pair of glasses and sunglasses, for some reason the shipped them in two seperate packages on the same day from the same location. This ended up costing me $30 for each package from DHL ($60 total) on top of the $11.79 I already paid for shipping. Unacceptable.

Richard Levenson

Designer Optics had exactly what I was looking for. I recently purchased expensive new lenses for frames that I had for a while. Then yesterday those frames broke and I did not want to just throw away my recently purchased lenses. So I searched on line and found the exact same frames as the ones that broke which will enable me to put those lenses into my new Designer Optics frames. Although I reside in Canada, the price of the new frames was so reasonable that, even factoring in the exchange, the frames were still cheaper than anything I could get elsewhere, including Canada.

Steven Harris

Terrible non-existent customer service. I ordered glasses 3 .5 weeks ago. UPS shows a driver attestation for delivery to my porch with no signature ( porch not visible from the road) but I have not received the glasses. I have e-mailed and left voice-mails for Designer Optics with no response over the past 2 weeks. They are on extended holiday, apparently. Save yourself the aggravation and shop elsewhere. 10.3.21 Update: I received an e-mail from ,"Gitty", on 10.1.21 stating that my order was shipped via USPS ( as opposed to the first confirmation that stated my order was shipped via UPS) and if I don't have the package file a claim with USPS. He's done his job and now it's my problem; not theirs. So much for responsibility and customer service. Yet, I am legally advised delivery responsibility is owned by the vendor and the shipper which would be Designer Optics and UPS. The tracking numbers for UPS and USPS, as advised by Designer Optics, oddly, are exactly the same. Obviously, this is an error and USPS confirms they have no such tracking number and UPS confirms the package was shipped through them. UPS has closed the claim concluding, upon driver attestation ( driver's say so) the package was delivered on 9.15.21. I filed a claim with UPS on 9.19.21 and rec'd a call from UPS on 9.29.21. The customer service person affirmed they could not confirm the delivery to my porch and would so report that. She went on to say they have a new driver in my area who is "struggling". Her words, not mine. In the meantime, my HSA has paid for my frames in full as of 9.12.21..almost $300.00. UPS reopened the claim this morning, upon my request. You can see why I can not recommend this company to anyone and from reading other reviews, there are many customers who have experienced the same ill treatment.

Antonina Zaucha

At first I was nervous because I read some of the reviews and I was concerned that I would not receive my glasses. It took a little over 3 weeks for the glasses to be completed and arrive but they are amazing! Well worth the wait! They are legitimate and really nice.

Ernesto Gomez

I ordered a product on May 31 2020 and paid for overnight shipping today is June 20th and I still have not received my item and I can't get a hold of anyone either by phone or email I first reached out to them on June 2 to check the status of my order and all I got back was and email stating that my ordered had been shipped and a tracking number was provided. The tracking number simply shows a shipping label was created but the Item has not shipped I reached out multiple times over the course of 2 weeks via phone and email the only response I've had is an automated reply stating that someone will get back to me I finally got an email June 18 stating that they are looking into the matter My reply was simply to refund my purchase amount.

Joel Chacõn

I came across your advertisement on goggle, I still have not received my as of yet it's only been 12 hours, but you have contacted me letting me that my order is being prepared, witch is great. I will tell you i have in the past purchase these same glasses, same number and color so with that being said I know the quality of the Persol product line, my only hope and wish is that there are of the same caliber when I do receive them in few days. Then I'll let you know how I really feel

shonali kumar

Hi there, I placed an order for Fendi sunglasses & after making the full payment & nearly 1.5 days later I am told that my ordered glasses are not in stock. There was no warning or sign of them being out of stock when I bought it. Please cancel my order & refund my money.

Beata Zaprzala

Be aware about ordering from them ,they send me very cheep plastic sunglasses ,i got allergy around my eyes No return ,policy said 14 days ,during pandemic with Covid ,this is insane,Never try to buy anything from them ,fake products

Holly Myler

The glasses were not my prescription, they made them incorrectly. Because I needed them right away and done correctly I had the lenses replaced at my optometrist. I emailed Designer Optics but have not heard back. I feel that a partial refund would be appropriate. I am happy with the frames. I would not, however, recommend this company

Danny Aguirre

Skeptical at first, bought Frames here. But they came with an authenticity certificate, from Kering, and were most definitely brand new. They also responded within a day to my emails and all shipping/tracking was accurate. I’ll likely order sunglasses here too, despite any negative reviews I’ve seen, my experience was great. I’ll probably do 5 stars if all goes well with a second order!

Janet Bagley

SO easy to order from Designer Optics. The site was simple and the frames we ordered came in quickly. i received regular email updates. Terrific experience!

Deann Thrailkill

Don't buy glasses here the ones I got don't fit and I can't return them .im stuck with them I'll never wear them .im very unhappy with the glasses they look ridiculous on me .they won't refund me .

Freebird

I placed an order on the 5th of December it's now the 22nd of December. No glasses, no word. I've call customer service three times. They tell me that the glasses should ship any time. It's frustrating. I'm on hold yet again, trying to figure out what is going on. The hold time by the way is like 30 minutes.

Rosalind Clayton

I brought eyeglasses about 4 yrs ago and it was a time for a change I saw my frames in a competitor store for over 3 hundred dollars I then remember Designer Optics. As soon as put in the designer name I saw my frames and the price was unbelievable. I ordered right away and gave my prescription I hope it come out fine I never mail my prescription before so I am waiting. Thank you RC

Jean Desrosier

Great experience. Designer Optics is the best. Trustworthy, professional service. No bait and switch here. Thank you.

Laura Perez

The prices, quantity, and quality on Spectacle glasses are very good!! I was looking for a particular frame from Kate Spade and cheap one at that. This website was the cheapest I found! The RX lenses were very cheap as well!! Really like the experience with first time shopping on this website! Would definitely buy again! Thank you.

Christina E

I saw Tiffany frames at my optometrist's office, but they were priced at over $400. I found the same frames at Designer Optics for less than $100. I only purchased the frames - not a Rx - so I can't comment on that process or the quality of Rx glasses, but the site was easily navigable and included important help/description that someone ordering an Rx pair would need.

Mara Hill

Supper happy with my purchase with Designer Optics. Found my Prada eyeglasses for half the price. Will use them again

Rebecca Navarro

My glasses were cracked and I didn’t receive my daughter’s glasses. When I emailed to ask about them no one reached out to help with the issue. Horrible experience!

Tammy Constande

I went to Lens Crafters and fell in love with a pair of Dolce & Gabbana Glasses but knew I did not want to pay their price. I search around and no one carried them so I proceeded to Google and found them at Designer Optics saving a good deal of money! Thank you Designer Optics without you I would not be getting my favorite frames.

Danna Ruanova

I bought some glasses and of course they charged them. And now they tell me that there is no stock that I have to wait.......... BAD BAD BAD

Laura Davis

I had an early issue with a pair of glasses I was late to ask for an exchange and the folks at Designer Optics were more than fair with granting me an extension. Since then, I have bought many more sunglasses (Kate Spade) and turned on many friends to Designer Optics. They have great old fashioned high touch customer service and are fairly priced and respond efficiently with the order and follow up. I LOVE DESIGNER OPTICS!

Sharon Valdez

I was skeptical at first when ordering the sunglasses,Turn out I'm very satisfied with my order it took a while due to back order Everytime I reached out to customers service I recieve response right away or next business day,You guys satisfied me I love everything about the sunglasses I give you guys ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐,Excellent service you just added another satisfied customer to your list I will be back to shop again I have my eyes on a pair of Gucci sunglasses I just need price to go below $400&they will be purchased Best Regards Shay

Yola Merdani

I I ordered my glasses yesterday . Compared to the eyeglasses store I got my eye exam at they were considerably less expensive and I’m so excited to get them. This website also had plenty of colors to choose from but I’m happy they had the color I wanted!

Nick Noonan

Ordered prada frames for $140 when lensCrafters had them for $340, wasn’t sure if the website was real but that’s that’s a big money save so I took the risk, they cam in 2 days real prada frames exactly what I ordered can’t complain

Marissa Perez

Ordered Versace sunglasses at the best rate I could find, and received very quickly. Thank you for the quick and easy transaction

Donna Mylin

The website was very easy to use. I found the exact frames my daughter wanted for 1/4 the price as the eye clinic in town. Very nice!

Jefe departamento Operaciones GANCA

Great fraud order since 29 Nov 2021 after one month I don't receive my order never

Fab P (FPBklyn)

I recently ordered a pair of Dior Montaigne 30 sunnies online. The ordering and shipping time was seamless, however the the sunglasses case was not the right size. I contacted Customer Support three (3) times to request a larger replacement sunglasses case and was given the run around. I also supplied photos (per Customer Support's request) to support my concern, but never heard back. I also called their main line on seperate occasions and got an automated recording saying that they're closed due to the holiday. Happy with my purchase but their customer service needs work.

Mallory Schiff

this is disgusting. I ordered sunglasses not more than 2 business days ago. not knowing that they were "backordered" or else I wouldn't have ordered. after reaching out they say to "pick another frame in stock" from them instead of the refund that I asked for. SUCH A SCAM do not buy from here that customer service sucks and they are just taking your money instead of making the customer happy. Can't afford to just lose hundreds of dollars. DISGUSTING.

Jodie Rogers

I have to say that I have had the best experience with Designer Optics. Great website with an outstanding selection of brands at competitive prices. The shipping was fast and the customer service is flawless. Well done guys! I’ll definitely be a return customer.

DmxHayes

So Happy with my purchase. Authentic frames with certificate. took seven days to receive order. Insurance form easily download and printed.

k2shreda

Good website, very trustworthy. I made a mistake on an order and cancelled and the funds were returned to my account within minutes.

Andrea Morris

Very nice frames. Best prices I found on the web. Free shipping is great.

melissa balkovec

Honestly, I didn't have high expectations for ordering progressive lenses online. I only did it because they were cheap and thanks to my great dane puppy, who has eaten 2 boxes of contact lenses and 2 pairs of glasses and I got tired of buying very expensive chew toys. Also I ordered incorrectly, but contacted customer service and they fixed things right away and refunded me although it was entirely my fault. Now for the glasses. They arrived today and are perfect! I am so excited to see again. I will definitely buy from Designer Optics again.

Daisha Cauthen

Frames were on back order, however company doesn’t tell you that up front you have to e-mail them for your order status. Luckily I went through paypal so my refund was submitted promptly. Company asks for reviews soon as item is paid for, instead of after item is received so some of the reviews aren’t accurate.

Johnathon Martin

Very Smooth and Straightforward. Awesome shopping experience, first and foremost because there wasn't a single pop up ad during my shopping experience... thanks guys, #1 In my opinion

Keith McCombs

Shopping and finding what I needed was fast and easy and the price was the best I've found. I'm hoping delivery is just as pleasing. We shall see.

Cassi Hernandez

The process of choosing the glasses were fairly easy. There were no hidden cost, which was great. I would have liked to see the form for insurance reimbursement when I started the process, as opposed to navigating through the website to find it myself. I also wasn't a fan of having to download an entire app to track my glasses being shipped. It would be nice if they could cut out that middle step. I did inquire about my glasses after a few days and was told they would be arriving soon. I would've preferred at least a time window. However after those minor things my overall service was great as a first time customer. I would recommend to friends and family. Maybe you guys could do a referral incentive.

Jason Allen

Don't waste your time, it has been over two months and I still don't have my sunglasses. The first pair shipped which were a child's size and the ground the lenses to the wrong size so they didn't stay in the frames. After getting a hold of them they wouldn't refund my money. After a lot of arguing back and forth the "best they could do for me" was to make me a different pair which I had to pay another $45 dollars for, they wanted $65 more but after more arguing they said they could do it for $45. Never have I ordered from a company who cares so little about there customers. It has been the worst online shopping experience I have ever had.

Nichole Wetzstein

I found the exact glasses frames for my mom she has been looking for! She had found them at the local eye doctors and they were way to expensive so she waited for a bout a year and they were still too much! We found this website and couldn’t believe they were there! We are very excited to get her frames in! The ease of using the site is easy and I would recommend to others.

Arlington Prodigalidad

It felt like it could be a scam, because shopping on this site was very easy & fast. Then, there is the unbeatable price & vast selection of luxury designer items. The item I bought for a great discount is still sold in the Designer Boutique. Since I'm a shady (love shades, lol) gal, I might be a frequent shopper of Designer Optics.

Jack Riggs

Ordered a pair of sunglasses which were back-ordered. Was told to follow up if item didn't arrive in 24-48 which I did. Never heard back. Asked them to cancel my order with refund. Have not had a response. This company has poor communication and service. Hope your experience is better than mine. Would not recommend this company.

J Buchanan

Good service, nice selection of frames. My son broke his frame and wanted the exact same ones for his new eye prescription. His eye doctor’s supplier doesn’t care the frame anymore. So he Google his frame and Designer Optics had it in stock. He was thrilled. The ordering process was easy (only four stars because the search feature initially yielded no match). Happy kid, happy mom.

Nyan T

I strongly recommend others not to order anything online from this store. Otherwise, be prepared to pay if there is any issue. I ordered the glasses, whose description says "black-black" when I receive it, the color is "black-gold", gold in the bridge area. I trusted the description since photos can be sometimes be in accurate. If you like to return anything, the customer has to pay for the full shipping. In addition, they charge restocking fee, EVEN if it is their fault. I will not be buying anything from this store ever again.

Mary W Lee

This my first time ordering eyewear online! Customer services was amazing and helpful! So impressive, The price was great!! I knw times are changing, I would order with you guys again!! And sincerely Thank you! Can’t wait till my eye glasses to come!! I would highly recommend my friends and families

D H

Ordered. Figured I'd get an estimate of expected delivery. I didn't so I emailed them back from the email they asked me to leave a review from. I was told they don't stock it and they had to place an order through the manufacturer to get the glasses. Don't sell things you don't have, and if you do note that on your website. I asked for an estimate and wasn't given one. I was told "due to coronavirus" etc etc. Ok well sorry I can't a potential infinite amount of time like all these other reviewers on the BBB page.

Travis Grandison

Don’t buy anything from this group. Purchased sunglasses on a Tuesday, paid for 2 day shipping. Didn’t get notification that it was delivered until the following Tuesday. Their response was Memorial Day weekend. Never Mind that 2 days from Tuesday is Thursday. Now this is the kicker...they wanted to refund me $5 and not even the $20 for the 2day shipping. Now this is the BOOT...what they didn’t know was that I have friends and family that are still at the shipping destination and the item has yet to be delivered. DON’T WASTE YOUR TIME!

Michelle Pepe

Amazing service! Within a day they filled my order and had shipped it. Fastest service I’ve ever experienced. Great products and prices! Highly recommend ordering from them only!

Hector Sanchez

Easy online ordering! Fast shipping! Great value! My sunglasses were priced at $360 at sunglass hut..with designer optics I saved $200 and they are legit! Thank you so much!

Katiusca Belliard

I found Designer Optics browsing for a new pair of designer glasses and I found them here for half the price!! I was skeptical at first but I'm so glad I found them, my glasses came with its proper case and cloth. Customer service 10/10, product shipped next day, fast arrival! Definitely recommend and will be purchasing again in the future.

Doug T

Designer Optics website made it easy to find the right eyeglass frames and lenses at the right prices. Frame prices are much lower than competitors. The selections is as extensive as any others. Ordering was easy. I can't wait to receive the glasses.

C w

Great glasses at a fraction of the cost!! Very pleased will not only be shopping with them again but I will refer others. Quick shipping

John Roden

I'll never order from this company again. They're sending out JUNK and not issuing refunds.

iqbal padela

I made an order which stated it was in stock. I received confirmation of payment and order per email. I've then received an email stating that they will be notifying me of tracking information. Another day went by have guy email stating they were still filling my order. Another day went by and stated that they have my order they were shipping it out that day. 2 days later I still haven't received any information on tracking so I called them. They stated that they didn't know why the order went through, the item was discontinued. They did refund me quickly though

Evan Q50RS

My name is Grace Martinez and I ordered a pair of Versace sunglasses and had them made to my prescription and they are perfect and 100% real. I have a pair of Versace glasses from a local eye glass store for comparison and the sunglasses are great. Prescription is spot on. I just ordered a pair of Gucci prescription eye glasses from designer optics now as well and couldn’t be more pleased. They are 100% authentic and come with a certificate of authenticity and all paperwork, my prescription is perfect as well.! Thanks again

K R

Very easy site to navigate through. My glasses shipped and I received them fast. I would recommend this company.

Jim Allchin

Great experience. Sunglasses I received were awesome. I plan on using Designer Optics again.

Yevetta White

I received frames with “No For Sale” stamped on the temple arm tip. No one would put prescription lenses in them. I returned them at my own expense and was charged a restocking fee. They should not have sent the frames with “Not For Sale” on them!

David Deeley

Great cs, easy buying experience not to mention black friday pricing. What more could I ask for. Just waiting until I get my lenses, will update.

TilyViolets S.

I love, love, love my new Tiffany & Co. sunglasses. The shape & colors are perfect. Ordering was easy. Shipping was quick. Saving was ideal. Thank you.

Joshua Phetiere

This is the worst glasses website i ever order from. I order glasses on oct 16. I never received my glasses or an confirmation. I called customer service numerous of time just for them to put me on hold on and never call back. I finally gotten to an actual good representative, i was told they never order my frames for me and i have to wait another two weeks. I cancel order and guess what pop back up on their website? The same frame i order. This website is a joke. They take your money and expect to wait 2 months for your glasses i hope this website get cancel or bankrupt

viv visc

Very frustrated customer here. I bought 4 sunglasses. I only received 2 of them. 1 is defective. I received an email that other 2 are currently back ordered. They should specify on their site that items are sold out so customers won’t purchase them. They charged you right away with items that are not available. Below is a picture of the one I received.

Michaela Miller

Wide selection of brand name glasses for a very good price and cheaper than other vision centers. Customer service employees are very professional and are ready to help you with your selection of glasses and your prescription. I highly recommend Designer Optics to others Check out for yourself!

Soko S

First time buyer and VERY BAD EXPERIENCE... Its been more than a week and they didn't even send it! What is the worst I got an email that you don't even have this model on stock. And you told me wait and when we get it we will send it!!! How about you send me the sunglasses and I pay you when I have money... how that sounds!!! Unbelievable... to sell something that you even don't have!!! Pls make full refund asap

James Curry

Was surprised to see such a great selection of quality sunglsses for great prices and was able to order a pair very easy

takisha motley

I received my Valentino box however there were no shades in the box. Not sure what happened. Ordered for 2 days shipping as well. Got the order the next door but without the product in box. Ridiculous! Hope someone can fix this. And fast!

Anthony Delavaud

Very good customer service they assisted me with all I needed to get prescription sunglasses cant wait to receive my sunglasses

Adri 713

The online experience was excellent. It could have been a bit more detailed when it comes to describing the anti glare options and the type of lenses. Also it should describe wether drilling & edge polishing is free for lenses that are rimless.

Mike Kline

Well,, let me tell you my experience.. I bought a pair of Ray Bans Caribbean’s at a big department store yesterday an pd $179.00 for em. Loved the look. I laid in bed last nite ,, couldn’t sleep an played on my phone. I’m typing in Ray bans,, sunglasses,, an yur site came up. I type in exact pair I just bought an with using a code from you guys they came to $105... say whatttttt!! I looked closely looking for the catch. There’s not one. Unbelievable,, I will be using you guys again ,, guaranteed. Nice job guys keeping the prices down. Very very impressed Yur new customer Mike

Duke Augustin

Design Optical is a fraudulent business that is running a scam by charging you for a product that they do not deliver. Two weeks after my order was placed, I had not received a confirmation email or tracking for the glasses I ordered. I emailed the company asking to cancel my order and issue a refund. They claimed that the product had been shipped and returned to them because the address was false. The correct address was listed on my original order. I requested a refund and that they not ship the product again. I was told that it would be issued in 5 business days. I waited…no refund. I called they said they had to wait to receive the glasses from the postal service (mind you they said they received it back in our first conversation). I have since tried calling for the last 2 weeks and I am now getting sent to auto-message indicating they have been on holiday everyday. DO NOT DO IT. Pay the extra and buy from a legitimate business. I will be reporting them as FRAUD.

Patty Roldan

Great website that offered variety of eyeglass wear. It had a quick and easy prompt to get you through your purchase. Very satisfied with my order. Can't wait to receive it.

Jasmine Zesati

I am pleased to say that I am happy I ran into the Designer Optics website. The website is easy to navigate and the prices are great. I can not wait to receive my purchase and I'm hoping that shipping time is reasonable. I will definitely be purchasing from this site again!

ray ng

designer optics holds your order so you can't return it for refund. temples were scratched. my glasses are demos/displays and not new.

Melissa Paige

Ordered the spectacles for my son. He originally just wanted to order the frames for fashion use only. After comparing costs to add prescription lenses, we decided to order the prescription glasses online. Very easy and user friendly website. Cost savings was significant. Anxiously awaiting product and hope the actual item is as good as the website! Only critical comment I would have it to provide an estimated timeline for receipt of order.

Willie Holland

Design Optics online service was very efficient and easy to fullfil my request. I chose my glasses and uploaded my prescription relatively fast. Their service was great!

J A

I first tossed this in the Trash because I don't usually do reviews. I retrieved it because of the outstanding service and value your site provides. I broke my glasses and was able to find the exact frame I needed, and it was ~1/3 the cost of the ones from the optometrist. In the future, I will be buying new glasses from you. Thanks for being there.

dennis

I love them ???? me and my wife only buy from here ???? thank u

Malka Zipperstein

Found a pair of designer glasses for literally half the price than at the store!!! Also, the standard shipping was so fast. Overall I’m very happy and will order from this company again.

Tom Osborne

I had the best experience with Designer Optics. I had tried another company but their service and price wasn't as good, and they couldn't give me an ETA on what I had ordered. I had no problems with Designer Optics, and I would definitely purchase again from them. Thank you.

Alex Johnson

Wow so I ordered a pair of sunglasses for my boyfriend on Nov 23rd and I still haven’t received them. I tried contacting customer support to ask when they would be shipped and they proceeded to let me know they didn’t have the sunglasses in stock and therefore are waiting for the manufacturer to ship them to them before shipping them to me. God knows why they didn’t tell me that in the first place before I paid for the glasses. I wouldn’t have ordered that pair if I knew I would be waiting this long. Don’t order anything from these people!!! Sounds like people wait months for their orders!! Maybe tell your customers you actually have the glasses in stock before letting them buy them. Also I checked today to see if they changed the website to say they are back ordered and of course it doesn’t!! Get your website together and stop lying to your customers.

Shannon Sacchetti

Ordered glasses Saturday night around 10 pm delivered Thursday afternoon my Rx is on point i saved $200.00 my Versace glass are awesome they also came with original lenses thank you ????

Decay Desire

Customer service is terrible I placed an order with Designer optics on saturday may 15th and waited till monday may 17th for my tracking info and still nothing so i emailed them about it and no one got back to me so its now tuesday may 18th 2021 and still no tracking info so i called the number they gave for customer service and all i got was an automatic message saying they were closed for the holiday but there is no holiday today! Im starting to think this company is a scam !

Kelly Boccieri

Order SY362085. Wish I could give zero stars. If you want to be charged for sun glasses but never receive them, then this is your company! I ordered glasses 3 weeks ago. It’s impossible to get anyone on the phone EVER! they responded to my email that they don’t have the glasses in stock but the manufacturer does and they have no idea when they will get the glasses in again. But yet they still took my money!!! You guys are scammers. If prices look too good to be true then they are! this company is a scam.

Morgan Hamilton

What are the reasons that I chose the site to get my glasses was because they offered two day shipping you go through the whole process of ordering checking out paying and clicking to pay for the two day shipping then in the end it doesn’t show up it shows a standard shipping and that was three days ago almost 4 days ago and I still don’t even have email confirmation on my orders even been sent or ship or anything or made so it’s extremely disappointing

si J

my purchase experience from here was horrible. shipping took more than a week because they did not had it, and back-ordered it. that was fine. I could wait. However, what I received was damaged. so I returned it. they deducted a 20% from my refund, saying the item was damaged. of course, you got damaged item because you sent me damaged item! Are you kidding me? what kind of return policy dose this store have? Do not buy any eyeglasses from here unless you wanna waste your money. they sent me a picture showing that there were scratches on it which means there was another issue on the eyeglasses that I didnt notice.(I returned it because one of the temple of the eyeglasses was bent.) Remember it is your responsibility, not this store, to check and let them know every issues on their item, even though they send the damaged item to you without inspecting it before shipping it. in short, if you return a item without noticing other issues and telling them other than the one you find, you will be charged with damaged fee which is 20% of its price.

Alex Sebas

Be aware they charge original prices and they send knock off / fake products. i waited a month for delivery and i received a low quality/ scratched sunglasses and when i complaint they said for the returm i have to pay for shipping and restocking fee , so they scamed me and on top of that i have to spend money , picture of the product i received are attached judge yoursell if Burberry will sell ORIGINAL/ AUTHENTICS products with all the defects you are able to see on the pictures .

Angelique B.

Don’t order from here! They’ll never ship your glasses.. After every purchase they tell you your glasses are back-ordered! SCAM

Debbie Friedman

I ordered a pair of sunglasses that I had tried on somewhere else and didn’t buy because the price was too high. When I looked online I found the glasses for considerably less and in many more colors. I have not yet received my glasses yet, but their selection and prices are amazing. The person I spoke to to help with my selection was very knowledgeable and professional. Great pricing, service, and selection! So excited to get my glasses.

Allyssa Brown

3 months since my original order and they still have not replaced the glasses they sent me with chipped frames. Offered to refund the frames, but not the lenses... obviously you cannot use custom lenses with any other frame. TERRIBLE customer service and no remorse for their huge delay

Shane Rabi

Do not buy from these thieves! I bought a pair of sunglasses,received a baby's frame,returned the glasses as per their own instructions,they were supposed to refund in 48 hours,1st they acknowleged receiving of the returned item and said in a few days we will process, after another 2 weeks, they replied in a few days they will refund, and surprisingly after 30 days now they said that they have received an empty package, after 2 times confirmation. Don't trust this company.

Najia Rasheed

The price was great for the tiffany eyeglasses that I wanted. NO one was selling them at this price. They took about 2 1/2 weeks to arrive but you know what, it was worth it. They arrived in pristine condition! Love them!

Beth B

I ordered a pair of glasses 6/2020 and as of September 2020 I have not received them. I have sent multiple emails and their response is they are waiting for the manufacturer to send them due to covid 19. They can not tell me where they are or when they are due in or even offer to exchange for another pair. No customer service on this companies part. There is no communication unless I sent them an email. I cancelled the order today. I believe this company would benefit with a seminar on customer service. Good Luck with ordering from this company.

Brecklyn Ferrell

First time to purchase from Designer Optics. The website was very easy to navigate and also has several filter features to find the perfect pair. Look forward to my sunglasses delivering. Great prices compared to other sites.

Andrew Brief

Quick and easy ordering. Easy to track order. Glasses not due to arrive yet but so far so good.

Sara Reed

Don't do business with this company!!! I was impressed with delivery time until I got home to find one of the three items there when the email said all of my questions were delivered. I then contacted customer service to let them know I hadn't received two on my pairs of eyeglasses. I was impressed again when they responded so quickly via email. I was then told it would be a week for one pair and the end of the month for the other. Ok, surely they would let me try them all on and then return them once I received the last pair... NOPE! They sent me the link to their return policy and said it was enforced strictly. So, if you want to see how they all look on you first, don't order from them! There are many websites out there that aren't much more expensive and a lot of them price match.

shumann

Great experience. Huge selection of brand name glasses and great price. Website are easy use. This is my new place to shop for glasses from now on.

Tony Kirkham

This was a great website and easy to navigate. I was looking for a pair of Smith Guide’s Choice sunglasses which were proving very difficult to find anywhere in the colour that I wanted. Designer Optics came up with the goods at a very good price. I hope now that they arrive safely in the UK.

Brenda Felix-Timmons

I purchased two pairs of frames, one eyeglasses the other was a pair of sunglasses. I had purchased both sets at an office 5 years ago and paid over twice as much for the very same frames. Thanks for the great prices!

Yadira Prats

I just purchased my husband a pair of sunglasses here and I had a great experience! First of all their website is very easy to navigate and clear, their delivery is free and super fast. And their customer service is so friendly and helpful.

Faamasino Vaita

At first was kinda skeptical about it but it came faster than I thought and there ups service is aswome so I highly recommend designer optics are great that I'm keep buying glasses from them

Joe Chiodi

100 dollar less than other sights for the Versace shades I got. And their 100% authentic.

Amritpal Bhullar

I ordered a Hugo Boss 0925 Black Gray blue pz lens sunglasses Not getting any further updates, order is stuck at Jamaica NY International distribution from many days now. Order number = SY268874 Willing to change this, if I will get assistance in getting what I paid for in proper time

M Alexander

Designer Optics did a great job on my order. I had broken a pair of glasses frames and needed them replaced fast!! While other suppliers had discontinued my frames, Designer Optics was able to still order them from the manufacturer. Customer service answered my questions immediately by email, accommodated every request, and delivered exactly what I needed quickly at the best price possible. I am really impressed by Designer Optics' services!!

Frank Ohrt

You might make it easier to find the difference between basic shipping and "USPS with signature". I had to backtrack to find out. I did get my glasses frame promptly, though.

Pastor Jim

This website was easy to navigate. I needed a replacement frame for my prescription lens, and when I went to my opticians, they said the frame was no longer in their national inventory, and may have been discontinued by the manufacturer. After putting in the frame name and sizing details, Google gave me the websites that "supposedly" had the correct frame in stock, along with cost. While Designer Optics was not the cheapest, Google's search engine was not effective in noting the frame size difference in the offers, so the site with the cheapest frame didn't have the correct frame size for the lens (I know a 1-2 mm difference may not seem like much, but ...) So as I worked my way from cheapest up, Designer Optics came up. Their website was pretty straightforward, they had the option clearly marked to purchase the "frame only," or with lens, and then they were one of the few which offered free shipping, and a reasonably priced "shipping guarantee" if I wanted it. They also provided multiple options on shipping speed, if I needed the frames quickly. Overall, good job by Designer Optics, and I would probably should here again.

Kayla Marbury

First time buying glasses and this site didn’t make me feel overwhelmed! Found so many cute glasses at a great price. Will definitely order again.

Susan Andersen

I ordered a month ago. I can’t get anyone to respond to me about where my order is. Every time I chat and ask for a refund the chat closes.

Jordan Colianni

Worst online shopping experience I have ever had. Ordered and paid for sunglasses in the beginning of June and hadn’t received sunglasses for weeks so called to check on my order and was told they were back ordered until July 10. Was not informed whatsoever. July 10 passed and again no sunglasses or order information. Called again and was told the end of July. First week of September now and still no sunglasses! Again no communication from them about my order and had to call again to be told they were now backordered until September 18. Same trend as before no sunglasses no communication. Called again and then this time was informed that the frames were discontinued! My order was still open and they still had my money! At no point during this fiasco was there any communication from them at all and in the end I literally had to ask for my money back. Was told I could get a price match or large discount for a different pair but the only pair of similar sunglasses were $45 more and they said they would only give me 5% and asked for $37 more than what I had originally paid. At this point I’m pretty sure this website is a scam!

Benjamin Posadas

Awesome selection of designer sunglasses with the best prices. I love my Gucci sunglasses! I highly recommend them for your next designer sunglass purchase!

Tambi Smith

Excellent! I saw these frames in my eye MD's office a couple of months ago. So glad I inquired about the name of the frames. After getting the name and doing some research,....jackpot! These frames had a fantastic price! Thanks so much!

Iryna Kocherzhuk

Beware, do or order from them! This company is a scam. Very shady communication, no confirmation numbers after ordering, emails from customer service don’t have any names or phone numbers on them. Looks like a child wrote them. Shady return process - company does not provide shipping labels even for a payment, you have to figure out your own shipping back and pay extra for signature confirmation; cost me $13. I returned my order within the 14 days return window, following all the instructions and a month later still no refund. 3 emails later requesting my money back. Once, someone replied they can’t find my order - well, I have a receipt with tracking number showing it was delivered and signed for. No response to my other emails. I’m shocked this “business” still operates, and have a hard time believing all the positive reviews. Update: After another unanswered email, I called customer service. Half an hour hold later, I was told they didn’t receive my return. Then after I said I have USPS receipt with tracking number, turned out return glasses were in fact received. I was promised a refund by the end of the day ( don’t have it yet on my bank account a day later). Today I received a phone call from Designer Optics asking me to remove this review. Well, my experience with this company was indeed an awful one, and the fact that I was finally promised a refund a month later after fighting for it does not make my experience any better. Surprising how fast the company contacts you after seeing a negative review - may be try responding to customers requests that quick to begin with :) Update #2 - response to Designer Optics comment. This is not true - my first email inquiring the status of refund was on 4/20. Second one was on 4/23, and your response to that email was “Thank you for contacting Designer Optics! We have received your inquiry. Our usual response time is within one business day”. That’s it. No responses or refund after that. I called you on May 3rd because refund still wasn’t issued, and that’s when I was told you don’t have the returned glasses. They were “found” after I said I have the mailing receipt. i promised the refund then - but didn’t receive it until May 7th (and it wasn’t because of the bank, I spoke with them as well). According to your email to me sent on May 6th, the time stamp if the refund issue was May 3rd. Looks like you are contradicting yourself :)

Alejandra J

I shopped yesterday. Everything is very vague. I selected free shipping but I have no idea what that means. No expected delivery date. From the wording once I placed my order it seems like you are not buying them from Designer Optics directly but from a third party and DO is only a marketplace. I have my reservations about the authenticity which I'll check once I get them (who knows when) although nowhere it says free returns and they do have to be approved once you submit a form so I'll bet those are a bit of a nightmare. We'll see :) so far nothing concrete and my refund hasn't been issued from a canceled order I placed before.

RICHARD DEIN

Excellent and satisfying telephone order service. Best price I could find on the internet. Availability hours somewhat limited (10 AM - 4:30 PM).

Jeanean H

Ordered sunglasses from this vendor and the item was lost/stolen. The vendor claimed that there is nothing they can do and I am now without the item. They refuse to file a claim with USPS and refuse for replace or refund me. Beware. Horrible service and customer service is robotic. It’s a good if you get your package but if you don’t you will never get your money back or a replacement. Their customer service are robots and can barely speak English. Rip off!!

Alma Lopez

Only retailer I have dealt with that doesn't have an extended Christmas return/exchange policy. Poor customer service. I purchased an item on Black Friday and received my order 2 weeks later. I gifted the item on Christmas and now need to return or exchange it for an item that fits. The retailer refused to accommodate my request and offered no options: "We are unable to accept your return because it is past the 14 day time frame that we allow for returns. Please be advised that in order for us to maintain our low prices, the 14 day return policy is strictly enforced. When I insisted on an exchange or store credit, this was their reply: "We regret to inform you, but we strictly follow our 14 days return policy." Needless to say, I won't buy from this company again and advise my friends and family to never do business with them.

Travel J

Absolutely the worst service! I placed my order over 9 - 10 days back. Received communication order was submitted to UPS 3 days later. Here we are 10 days later order still not delivered by Designer Optics to UPS for shipping. Called & requested order be cancelled, representative stated she had to check with shipping department to determine whether order was shipped by warehouse to UPS. No response/follow--up call received to date. Don't waste your time nor money with Designer Optics!!!

Scott Jahrmarkt

Very bad experience, mislead on availability of purchase, sent product anyway even after I tried to cancel, I returned eyeglasses immediately upon receipt, verified that they received the return. They refused to refund per their published policy. Paypal stood behind me in this case. Kudos to Paypal, beware of this business.

Gina Weston

Horrible customer service. Have emailed multiple times that I have still not received my glasses. Just like everyone else says you get multiple emails saying they are processing your package but no shipping- still have no heard anything- I’m so upset

Waheedah Shaw

After searching online for a new pair of prescription eyeglasses for a few months now, I stumbled across Designer Optics online and I’m so glad I did. I had some difficulty interpreting my prescription, and a sales rep was happy to take my order over the phone. She also carefully explained to me the different lens options and even helped me narrow down the style of frames to select. I had a great experience, found exactly what I was looking for and look forward to receiving my new eyeglasses in the mail!

Renee Brown

Very reasonable prices!! And the search was super easy. I would recommend to anyone who wants trendy eye glasses without breaking the bank!! Also... did I mention how super cute the frames are!!

Kola Carter

I’m so confused with this site. I received an email saying they were still waiting for item to come in. Then on today an email to see if I received. But I never got a tracking number. So I tried calling but the answering system said they are closed for the holiday. What holiday. Now I’m worried. How do I speak to someone in there company.

Dulene Arteaga-Becerril

I placed an online order on April 7, 2021 for the Versace Luxottica Sunglasses model 2220 Gold - Grey color code 100287. Item was delivered on April 10, 2021 upon opening the box I noticed that the Versace box & case looked weathered as if the item had been stored improperly. The glasses were too big for my face, and the nose pads were shaking as opposed to being stable. Needless to say I found the merchandise to be of unsatisfactory quality, therefore I completed & submitted the online return form for a full refund. Waiting for the company to respond.

Tracy Brown

This is my second time purchasing two pairs of glasses from Designer Optics. These are the real thing at half the cost or less. They have a huge selection something for everyone in the family. The quality is superb and they stand by their products and customer service is first class. Tell your family and friends heck tell the entire WORLD don’t pay retail check out Designer Optics!

Robert Smith

Ordered frames on March 9th. Have gotten multiple emails telling me they were processing the order, appreciate the business, will send tracking on it when shipped etc. It's been a week and it hasn't shipped. Can only assume they don't have it in stock as it doesn't take a week to put a frame in a box and ship. I would have preferred getting a message that told me something tangible such as it was back ordered, expected in stock at X date, etc. Cancelling order.

Jessica Ferrante

Great company. Very responsive. Even closed on the Easter Holiday From Thursday - Sunday! I LOVED that. I had to wait a bit longer for my glasses but it's all good!

Sandra Orozco

Great variety of glasses for the price, believe me I’ve been browsing the web checking. I would’ve given a 5 star rating but I haven’t received the glasses yet.

COREY GREGGS

This was an excellent experience as a first time customer! My order was processed immediately, shipped and delivered within 72hrs! I ordered a pair of GUCCI frames eyeglasses (no prescription). The price was on point considering Cohens charges 5x more the amount for the EXACT same frames. I am a very satisfied customer. Thank you!

Sophia Pinkney

My designer glasses are fire! Shop designer optics if you want to look fabulous!

Peggy Forma

Great prices. Very easy site. Highly recommend

Katty Criollo

Nice company .beautiful lenses.????????????????

Larry Pimentel

A great review for any company is of course Pros and Cons, Let me explain. The cons are suppose to help the company build and make there service twice as better then what it was. In this case there is no cons at all. I called the customer service line and they provided me with a time frame on how long I’ll be waiting and they reminded me every few second how long I have left. I have anxiety and not that much patients so that really did help me a lot! Thank you (The rep was also very informed about products on their site and gave me detailed information on how long back order will take and what does out of stock really mean) Shopping online was quick and easy they didn’t ask much questions they gave me a wide selection of delivery options along side pricing. The email confirmation was sent to me ASAP. All I have to say is thank you guys and please keep the company running I am blind as a bat but I love my name brand glasses! I will be coming back to this site WITH OUT A DOUBT!!!!

Helen AAA

Very happy and satisfied with their costumer service and can’t wait to get my sunglasses ????????a lot cheaper then I could get from any store ????????????❤️

Michael Nardella

I found the frames I wanted and ordering was a snap using PayPal. I will give other feedback once I get the frames. So far so good :)

Candice Polk

My experience has been excellent with yall! Thank you much.

Steve Skradski

The site was very easy to navigate, and 8 found what I was looking for, once product arrives , I will probably shop again.

Katherine Hemby

Sadly unable to give a negative number of stars. Company did not alert me the product I ordered was out of stock. They charged me a fee to expedite the order despite receiving a different product (really needed frames for my child) 3 weeks after promised. Had to wait on hold with customer service 40 min to find out my product was on backorder. Emails only said they had not forgotten about my order. Customer service promised the alternate frame was in stock and they would overnight it to arrive by the weekend, before a big trip. Kiddo had to wear taped frames on vacation as the overnight delivers was shipped over 1 1/2 weeks later. Best of all, no returns allowed. One of the worst companies ever. Please save yourself the headache and buy from someone who will at least tell you the truth.

tarik Bourramane

Fake sunglasses and scammers I returned the package with all sunglasses However they refuse to accept it with the excuse that they were close for holidays. $375 worth of merchandise since March 31th No One wants to refund the money be aware scammers. I have sent the Sunglasses back to DesignerOptics but you have refused to accept them. So that you wont refund me the full amount. I am not going to give up and I will do mu best to make until you pay me back my MONEY.

Rick M

Very good customer service! Was able to breeze through the order process in just a couple of minutes. Very pleased with the price and with the product and service.

Vladimir Aleksic

placing order was easy they have competitive pricing. However, after two days there is still no estimated delivery date. somewhat disappointed I guess I am spoiled by Amazon and some other online stores where they tell you when you are getting your product before you place your order. This is a new experience I am not sure I like. If I don't get a delivery date soon I will cancel my order.

Lana Gorelova

I am absolutely disgusted with the service and treatment I've got. I've placed and order on Sept 16, next day received email that item was shipped, then a day later I started getting several emails in a row that I quote 'We’re just writing to let you know that we’ve got your order, and your glasses are going to be on their way soon. " Then another one" We didn’t forget about your order" and nothing since then. Just to put it in perspective today is Oct 7 already. Been trying to get a hold of them on the phone and it is like pulling teeth. First, they were closed for the holidays, then they aren't open on Fri.... Calling them and getting into the que, first you are #20, then you are #14 and in another 30 min you are again #20. Till you eventually give up. Today after spending god knows how long, but I was able to get though. Come to find out the frames that I ordered are on the back order for another 1-2 weeks. When I asked why wasn't I notified, I was told in a very rude manner that it isn't in their policy to notify customers when item is on the back order. So charging my card right away is in the policy but making me wonder where are my glasses for month+ is a good Customer Care practice? Cancelled my order and will never again go back.

Lynda Perel

Price point is awesome for sunglasses, and lots of designer choices. The only problem, I had a question and called. I waited over 45 minutes to speak to customer service, but if you are confident in what you want then you shouldn’t have a problem. Website was user friendly with lots of information about products.

Onyx DaVinci

I’m not sure where these reviews are from but service is very disappointing. Quality of glasses may be fine but that’s credit to the manufacturer. This retailer is very unprofessional or maybe it’s just their workers on the telephone and email. Very unhelpful with no real attempt to help. It’s like they’re giving me generic answers from a template with barely any connection to my concern. Would’ve expected better customer service at the very least given they sell “designer” stuff.

Irita Citovica

In general an Online experience was okay. I didn’t have any problems, till I got my prescription glasses. I must say that I don’t suggest to sell prescription glasses if you can give a great service. I understand that always will be some adjustments, but should I wait for my glasses 5 weeks. Definitely don’t suggest for people who are in rush. And the customer center is to busy. Frame is okay.

Velma Guajardo

This site is amazing awesome prices I bought my granddaughter the eyeglasses she wanted for Christmas I looked on here n I was able to afford them. I recommended Designers Optic to all my friends . You can’t go wrong with them. Designers Optic thank you and god bless you all there ... ♥️♥️♥️HAPPY HOLIDAYS!!!

Kara Smith

My dog ate my prescription sunglasses that I had worn and loved for 8 years. They were the perfect sunglasses! I was so upset and thought I would never find them again since I had them so long. I logged on today and not only did they have them but their labor sale was so good that I got two pairs for the price of one!!! I cannot wait to get my sunglasses! You can even have your prescription lenses added before they ship, so convenient

Diego Galvan

I enjoyed visiting Designer Optics site, very easy to search for what I was looking for and purchased it.

Philly Badlandz 215

Very fast delivery great customer service!!!love my glasses there perfect I’m definitely ordering more very soon!!!..

Mr. Nelson

After posting negative review I was contacted by DesignerOptics, and a very satisfactory transaction was processed. Thank you. Will I do further business with this company? Yes.

Bill Kill

I love the site the one day ship u don’t have to wait till after Christmas love it

John Powers

copmplelty screwed me over for Christmas. Bought glasses a week and half before Christmas , said they would delivered within 2 days. Now they said they don't have them in stock and don't know when they will be able to get them 5 days later!

Sekandar Sulayman

Horrible experience. Ordered glasses on 8/4, didn’t even get an order number or confirmation. But keep receiving emails that we haven’t forgot about you. 3 weeks n nothing about an order number or tracking number. I call and they say item is out of stock when on their site they clearly state in stock. False advertising and then they say it may ship next week. Then I ask can you overnight it since I’ve had to wait for 3 weeks without any communication and the lack of service. Then I’m told well overnight is expensive and you will need to pay. Then I’m like you guys false advertise something being in stock and then don’t even communicate it and want me to pay for faster shipping, then the rep quickly states she can change to priority mail. Very bad experience, I literally ordered glasses from Spain on the same day n had it less then a week. This vendor is in NY which is a 5-6hr drive from me and it’s gonna take almost a month. For a company that prioritizes on great customer service, might be time to go back to drawing board cause this is not good service at all.

Ra a

The website offers a multi variety of beautiful frames. I purchased one for my 12 years old girl that fall in love with a Prada one. The prices are amazing and I even got a coupon. We are waiting for the delivery, my girl can't wait...So far, I could say great experience at Designer Optics website!

Marc L

I usually have my eyeglasses at the optician store, but I found my favorite eyeglasses frame at a very good price. The ordering process is easy and have a few of payment options. They also provide insurance option with which I can make sure my order can be safely arrived. The returning policy sounds reasonable to me, so this time I decided to have my new pair purchased online.

Yenisley Ruiz

I have been searching online for Versace eyeglasses and Tom Ford eyeglasses. I love the selection Designer Optics has online . I ordered clear Versace eyeglasses super cute. I will order another pair of Versace and Tom Ford eyeglasses.

mike g

Designer optics is too ligit to quit ,I’m definitely buying from them again.......????

Ellarna Shepherd

The first time I ordered from Designer Optics I received my frame within 2 weeks and it was exactly what I wanted, however the second time ordering the exact same frame, I have been waiting 6 weeks now with no help from Designer Optics. I now have to wait another 2 weeks just for their claim to be made with the courier and no other help offered on their part. I understand things get lost and this is a risk you take when ordering online, however the lack of service or resolution offered is pathetic, not to mention rude and abrupt emails from Designer Optics who then refuse to respond to any of my emails as soon as I request a refund. There are a number of online frame and sunglass distributers available. I would highly suggest using one of them and NOT Designer Optics.

Mackenzie Fornville

The ordering process was great, and as soon as I received my order confirmation, I received my shipping confirmation. Now that is great , quick service. I can’t wait to receive my new glasses.

Sherry Neal

This is my first time ordering frames online. It was very easy to maneuver the website. I was very pleased with the large selection of frames. I found my frames on another website and decided to check Designer Optics for a comparison. They offered the same frame at a lower price. It was very easy to place my order. I will use this site again.

Daniel Wallace

I’ve been wanting the Versace shades I ordered for a while.. I was going on a trip and decided to order them because they were a good price! I chose next day air for $28 ordered it Thursday night and I’m very disappointed it won’t be delivered until Monday at 9? It really was no sense in paying the extra!

Gatti Beba

I ordered some frames from Designer Optic on Dec. 30, 2020 and received confirmation of my order right away. An hour later, I received my USPS tracking number from them. When viewing my tracking number in the USPS website, it did say, "Pre-Shipment Info Sent to USPS, USPS Awaiting Item", then at 10:35 PM it said, "Shipping Label Created, USPS Awaiting Item BROOKLYN, NY 11205". All this means is Designer Optics had created the shipping label but the package was still not in the USPS facility. Why do I give such detail? I read a lot, and I mean A LOT of bad reviews about packages not making it, not receiving confirmation emails, etc. So, I was following closely everything that was going on with this shipment. Despite the bad reviews, I gave them a shot. Why? Because I did get a really good deal, I paid with PayPal, and I paid the <$2 for shipping insurance. If anything went wrong, I was going to file a claim with PayPal. But, fortunately everything was great and quick! I requested text messages from USPS, so on Dec. 31st at 1:58 PM, I received a text that said, "Shipment Received, Package Acceptance Pending 12/31/2020 4:43pm BROOKLYN NY 11205" and on Jan 1st at 12:16 AM I received a text that said, "Expected Delivery by Wednesday, January 6, 2021 by 9:00pm". Yes, USPS sent me a Happy New Year text in their own way...By then I knew for sure USPS had my package and I kept receiving text updates on where my shipment was. (Note, if you decide to receive the text messages, you may receive text messages in the middle of the night, so if you are a light sleeper, put your phone on silent.) On Jan 6th, I received my last text "Delivered, In/At Mailbox 01/06/2021 2:53pm". In conclusion, I had a great experience. The email confirmation was prompt and the tracking number was received an hour later, and they delivered my package to the post office the next day. From there it was in the hands of the USPS, and that went well, too. My two suggestions would be: 1. Pay with PayPal 2. Receive the text messages from USPS so you can keep track of your package (don't forget to silence your phone at night). I only ordered the frames, so unfortunately I can't say anything about their prescription lenses. But as far as the frames go, they look legit. I have a few Prada frames and they have the same box, and have the same characteristics to identify legitimate Prada eyewear. For my next glasses, if Designer Optics has the best value again, I will order from them, again. In the photos, the one on the left are my old Prada's, ight side are the new Prada's. The photo showing the nose pads will show that both pairs say "Prada" which is one way to tell if they are legitimately Prada.

Tayneka Rollins

I stumbled across this website by chance, looking for a frame that I loved at my optometrist, but waaay overpriced. Low and behold I found the EXACT frame that I was looking for for hundreds less!! (I couldn’t believe it) I ordered immediately and waiting the arrival. I hope to be just as pleased with the product as I was with the price.

BROOKE HELWIG

Awesome experience! Honestly, I was skeptical of whether this site was legit at first- it felt too good to be true considering the price point. The Versace sunnies I ordered are gorgeous! They came in the genuine Versace box with a case, authentication tag, and a lens wipe! This is my first pair of real designer glasses and I’m so pleased! My order came quickly and is in perfect condition. I’ll be using this website again and again!

s alwusaydi

Dear I did not recieve any confirm about my ship of my order SY359242