Reviews of Visique - Gatineau - Place Cartier (Optics Shop)

Hernán Moraga

I'm quite disappointed for the service received, despite the optometrist was kind and knowledgeable: Went for a glass prescription. They quoted over the phone $90 for a consultation and offered to do a retinal scan for $40 more (total $130), but the invoice was for $165 (they charged $35 plus for dilatation drops). The WORST: the prescription they gave is INCOMPLETE for ordering online (it doesn't have the PD value). Called and they told me that they will give me that value ONLY if I order glasses from them. So I asked to talk with the optometrist, who called me a few hours later. She explained me that in QC optometrists don't give the PD measurement, only when they deliver the glasses. I showed frustration as this monopolistic strategy makes more difficult to buy my glasses online. She offered to EXCEPTIONALLY give the measurements, which we got as a complementary. Next time, I will get my prescription in Ottawa hoping they won't come with these inconveniences...

Élie

(Translated) Very warm welcome, was served by Isabelle and Geraldine, very good service and experience :) (Original) Très bon accueil, à été servi par Isabelle et Géraldine, très bon service et expérience:)

Sylvai Lemire

(Translated) I will go back there. (Original) Je vais y retourner.

Karine Girard

(Translated) I enjoyed my visit to Visique. The staff are very courteous. I received very good service from Isabelle and Geraldine who helped me find a perfect frame. My glasses were delivered to me quickly. (Original) J'ai bien aimé ma visite chez Visique. Le personnel est très courtois. J'ai reçu un très bon service avec Isabelle et Géraldine qui m'ont aidé à me trouver une monture parfaite. Mes lunettes m'ont été livrées rapidement.

Gabryel Marin Benoit

(Translated) A wonderful team with excellent service and a warm atmosphere. (Original) Une merveilleuse équipe avec excellent service et une chaleureuse ambiance.

Paul Marcotte

(Translated) Long-time customer. Always been very well served. Very professional, caring and courteous optometrists. Very central clinic with lots of parking. (Original) Client de longue date. Toujours été très bien servi. Optométristes très professionnelles, attentionnées et courtois. Clinique très centrale avec beaucoup de stationnement.

Sophie Lavigne-Labelle

(Translated) Unparalleled service from Dr. Janie Boucher. Professional and caring, I highly recommend her. (Original) Service hors pair auprès de la Dre Janie Boucher. Professionnelle et attentionnée, je vous la recommande fortement.

valerie Jill Vachon

Extremely poor services. All they care about is money

Lotus On The Hill

Formerly known as Miosis until summer of 2017, they continue to offer great services and support at prices comparable to the big chain eyewear stores. Though located in the Hull sector of Gatineau, they offer friendly bilingual services. I was there just yesterday and they quickly replaced a missing nose pad with two new ones, for free!

Simon Veilleux

(Translated) Unparalleled and attentive service since the Miosis era. Great respect for sanitary measures. Thanks to the whole team! (Original) Service hors-pair et attentionné et ce, depuis l'époque Miosis. Grand respect des mesures sanitaires. Merci à toute l'équipe!

Lilie Turcotte

(Translated) Excellent optometry clinic with qualified and efficient professionals. I have been doing business with them for a number of years and I am always satisfied with the results. (Original) Excellente clinique d'optométrie où on trouve des professionnels qualifiés et efficients. Je fais affaire avec eux depuis plusieurs années et je suis toujours satisfaite des résultats.

Julie Foucault

(Translated) Optometrist very professional and very patient with children. Once, there was a problem with a telescope, and they took it back without hesitation. (Original) Optométriste très professionnels et très patients avec les enfants. Une fois, il y a eu un problème avec une lunette, et ils l'ont repris sans hésiter.

Mafe Giraldos

I went for my daughter's appointment and I am so happy with the customer service everything was very good. The wait time was fair and the Doctor Provencher is very professional and she was very kind with my daughter. If you are looking for a good place, you must choose here I really really recommend it. ????????

Judith Tessier

Excellent service

Big Bird

Got an eye exam, when to another store with my prescription to buy my glasses. After a week of trying to get used to them, I when back to Visique to make sure they were ok. Turns out, the first optometrist put a + instead of - on my prescription... The new optometrist checked my eyes again to make sure they got it right, then they charged me for the consultation... I had to go back to have my lense completely changed....

Dot Bonnenfant

I had a great experience with Visique: A few days ago, my glasses broke in half. I need them to drive (e.g. for groceries, pharmacy...etc) I called Visique to make an appointment and nothing available until April 20th The Visique staff called me back, Thursday morning to tell me to come into the office that afternoon! The Optometrist was able to fit me in (per a cancellation) AND I was able to choose frames AND the technician was able to install the lenses that afternoon! I said goodbye to my old glasses and drove home with my new glasses! The staff were friendly, helpful, professional, kind and... delightful!!!! So a huge thank you and kudo's to all of you for your wonderful service today! On top of that - everyone was kind to either speak to me in English or to speak slowly in french so that I could understand! :-)

J. G

(Translated) Excellent service (Original) Excellent service

Varta Laurent

(Translated) Very good service, courteous and attentive staff. Optometrists make sure you are well at all times! I highly recommend! (Original) Très bon service, personnel courtois et très à l’écoute. Les optométristes s’assurent en tout temps que vous êtes bien! Je recommande fortement!

Jean-Bernard Parenteau

(Translated) Great patience from the staff to help my daughter use contact lenses for the first time. (Original) Grande patience du personnel pour aider ma fille à utiliser des verres de contact pour la première fois.

Monique Roy

(Translated) Following my meeting I must say that I am pleasantly satisfied. On the covid side, they are extremely careful and conscientious. Dr. Laplante was able to answer my questions and above all reassure me and for Sylvie, who brings us the glasses to try on, she was extremely patient and jovial, who advised me well. We have been clients my partner and I for several years and always satisfied and we recommend you the good human service so much. (Original) Suite à mon rendez-vous je dois dire que je suis agréablement satisfaite. Coté covid ils sont extrêmement prudents et consciencieux. Dr. Laplante a su répondre à mes questions et surtout me rassurer et pour Sylvie qui nous amène les lunettes pour essayer elle était d'une patience extrême et joviale qui m'a bien conseillé. Nous sommes clients mon conjoint et moi depuis plusieurs années et toujours satisfaits et nous vous recommandons tellement le bon service humain.

Sandra Lacroix

(Translated) Excellent service, very professional and diplomatic. Dr Provencher explains each step super well and in depth. I loved my experience. Thank you! (Original) Excellent service, très professionnel et diplomate. Dr Provencher explique super bien et en profondeur chaque étape. J'ai adoré mon expérience. Merci!

Stefan Kem

Great quality of service received!

Deborah Dion

I have been with Visique aka Miosis for many many years at the Aylmer location. The service has always been good. This time I went to the Place Cartier location I purchased over 1600$ of products from them. They said it would be 14 days. It was over a month, this is after I told them that my glasses are broken and I had to wear an old pair with old prescription s. Once they got them I had yo wait another week before I could pick them up. I live 2 hours outside of town, which I explained. I have headaches I need my glasses. They wanted me to wait another week to get them fitted. I went to pick them up as I couldn't wait any longer. Now I still haven't been able to get them fitted and its been over a week. I have sores on the side of my head from the glasses. When I picked the glasses up there were 2 staff just sitting there doing nothing and wouldn't help me. I am very disgusted with these young ladies who could have easily helped but wouldn't!!!!!

Heidi Chestnut

Fantastic support of our kid's eye exams and glasses repair for the rough and tumble reality. Great support during COVID. Merci!

Shirin Mukhammad

(Translated) Good service! (Original) Bon service!

Joanne Lafrenière

(Translated) I was not lucky with Visique. In 2018, following the recommendation of a neighbor, I chose her optometrist, I did an eye exam at Visique at Place Cartier in Gatineau. Very good optometrist. For $ 1700 I chose two mounts, the more expensive one always got bigger and fell from my face, consequences, I am a farmer, on the tractor, they fall from my face and I lose them forever, the second pair breaks, So in June 2020 I am going back to have my eyesight examined, my eyesight had not changed. I order other glasses, same thing, the two pairs are made of light metal and become crooked, I have to return to have them readjusted, I have to hold my glasses with my fingers to put the focus at the right height to read, from a distance that goes. Even once, one of the glasses was broken inside the two layers, it was replaced at no cost to me. As a result, preferring drugstore glasses for reading, I gave up my prescription glasses which cost me $ 1,500. Well I told myself that it didn't make sense, I need good glasses, I go back to Visique once again, on June 16, 2021, a $ 90 exam, my eyesight has hardly changed. It takes me glasses but with the experience that I had with Visique of not wanting to replace my glasses with more resistant frames, more robust, against my heart, I will unfortunately with my new prescription go elsewhere for the frames . I find it a shame because Visique is going to lose a client rather than try to satisfy me. (Original) Je n'ai pas été chanceuse avec Visique. En 2018, suite à la recommandation d'une voisine je choisi son optométriste , je fais un examen de la vue chez Visique à la place Cartier à Gatineau. Très bonne optométriste. Pour 1700$, je choisi deux montures, la plus dispendieuse s'agrandissait toujours et me tombait du visage, conséquences, je suis agricultrices, sur le tracteur, elles me tombent du visage et je les perds pour toujours, la deuxième paire se brise, donc en juin 2020 je retourne me faire examiner la vue, ma vue n'avait pas changé. Je commande d'autres lunettes, même chose, les deux paires sont en métal léger et deviennent croches ,je dois retourner les faire réajuster , je dois tenir mes lunettes avec mes doigts pour mettre le foyer à la bonne hauteur pour lire, de loin ça va. Même une fois, un des verres était brisé à l'intérieur des deux couches, on me l'a remplacé sans frais. Conséquence, préférant les lunettes de pharmacie pour la lecture, je délaisse mes lunettes de prescriptions qui m'ont coûté 1500$. Bon je me suis dit que ça n'avait pas de bon sens, ça me prends des bonnes lunettes, je retourne encore une fois chez Visique, le 16 juin 2021,un examen de 90$, ma vue n'a presque pas changé. Ça me prend des lunettes mais avec l'expérience que j'ai eu avec Visique de ne pas vouloir me remplacer mes lunettes par des montures plus résistantes, plus robuste, à contre coeur, je vais malheureusement avec ma nouvelle prescription aller ailleurs pour les montures. Je trouve ça dommage parce que Visique va perdre une cliente plutôt que d'essayer de me satisfaire.

Emma Chartrand

I brought my almost 6 year old son today because he scratched his entire cornea last night after getting sand in his eye and rubbing it. I called around 9:30 and they gave him an appointment at 11:30 as an emergency. Very friendly staff, the doctor was very patient and understanding given the fact that my son was in pain, agitated and scared. Will definitely be going to this location again should we need another visit. Highly recommend.

Gilbert Troutet

(Translated) Very courteous welcome and in compliance with sanitary rules. Comprehensive examination of my eyesight and condition with Dr. Stoll, who took the time to brief me on all aspects of her examination. Finally, a lot of care in choosing a new pair of glasses. Thank you and well done! (Original) Accueil très courtois et dans le respect des règles sanitaires. Examen complet de la vue et de l'état de mes yeux avec Dre Stoll, qui a pris le temps de m'informer de tous les aspects de son examen. Enfin, beaucoup de soin au choix d'une nouvelle paire de lunettes. Merci et bravo !

Patricia Russell

(Translated) They refused my 8 year old daughter despite her mask exemption! (Original) Ils ont refuser ma fille de 8 ans malgré son exemption du masque !

Carole Campeau

(Translated) I made an appointment a few days in advance. Arrived at this appointment, the receptionist mentions to me that the fact that I have an emergency appointment (I did not ask for an emergency appointment) that there is an additional charge of $ 25.00 to $ 40.00 in addition to my card health insurance (I am over 65) .... I left the place very quickly without seeing the doctor. I was so insulted, if I had been warned of these "incidental" costs when I took my RV, I would have refused it immediately. The rest of the story ... the same day, I stopped at the Touraine optometry clinic near my home, and I got an RV for the following Monday (2 working days later). In addition I check with the RAMQ and it is illegal to charge for an RV even in an emergency. I will never set foot in this clinic again. (Original) J'ai pris un RV quelques jours d'avance. Arrivé à ce rv, la réceptioniste me mentionne que le fait que j'ai un rv en urgence ( je n'avais pas demander de rv d'urgence) qu'il y a des frais supplémentaire de $25.00 à $40.00 en plus de ma carte d'assurance maladie ( j'ai plus de 65 ans)....j'ai quitté les lieux très rapidement sans voir le medecin. J'étais tellement insulté, si ont m'avais prévenu de ces frais "accessoires" lors de ma prise de RV, je l'aurais refusé sur le champs. La suite de l'histoire...le jour même, je me suis arrêté à la clinique d'optométrie de Touraine près de chez moi, et j'ai obtenu un RV pour le lundi suivant ( 2 jours ouvrables plus tard). De plus j'ai vérifier auprès de la RAMQ et il est illégal de facturer pour un RV même en urgence. Je ne remettrai plus jamais les pieds dans cette clinique.

Audrée Dumouchel

(Translated) As always, we had excellent service from Sheila Laplante. She is just exceptional with children. (Original) Comme toujours, nous avons eu un excellent service par Sheila Laplante. Elle est juste exceptionnelle avec les enfants.

Monique Bourgon

(Translated) I suffer from macular degeneration. I saw Dr. Stohl on May 25, 2020. I was to receive a call for follow-up every 6 months. No doubt because of the pandemic, I did not receive this call. In the spring of 2021 I tried to make an appointment but the clinic's computer indicates that I saw Dr Stohl in May 2021 rather than in 2020. After long discussions I succeeded in having an appointment. you for July 10, 2021. But when I presented myself, there was no trace of this RV The entries in the files are wrong or there is confusion between the clients which is worrying anyway. And my explanations didn't matter. Only the computer matters even if the data entry is incorrect. Very unprofessional. (Original) Je souffre de dégénérescence maculaire. J'ai vu Dr Stohl le 25 mai 2020. Je devais recevoir un appel pour un suivi aux 6 mois. Sans doute à cause de la pandémie, je n'ai pas reçu cet appel. Au printemps 2021 j'ai essayé d'avoir un rendez-vous mais l'ordinateur de la clinique indique que j'ai vu Dr Stohl en mai 2021 plutôt qu'en 2020. J'ai réussi après de longues discussions à avoir un rendez-vous pour le 10 juillet 2021. Mais quand je me suis présentée, il n'y avait pas trace de ce R.V. Les entrées dans les dossiers sont erronées ou il y a confusion entre les clients ce qui est inquiétant de toutes les façons. Et mes explications n'ont eu aucune importance. Seul l'ordinateur compte même si l'entrée de données est inexacte. Très peu professionnel.