Reviews of Chicco Optique (Optics Shop)

Steve Rioux

(Translated) Thanks for the quick repair, much appreciated! (Original) Merci pour la réparation rapide, très apprécié!

Rass B

Eye exam went well. Great optometrist. After the exam, the experience was a nightmare. It actually started when the employee assured me that the whole eye exam, including the special scan was covered under my insurance, which it wasn't. First, the gave me an appointment for a trial contact lens. They told me the appointment was for "fitting" or adjusting the trial lense. When I arrived, they informed me that the person who did the "fittings" was not in that day, so I asked why I was there, he called someone and then he changed his mind and informed me that it was for the delivery of the contact, not the fitting. But the employee still performed a vision test. They gave me the trial contact and set another appointment for the fitting. The contact they gave me only corrected astigmatism and Myopia but not Presbyopia (which I never asked for, I asked to try a contact that corrected all three). I got to this appointment, and they confirmed that the trial contact that I had didn't correct what I had asked for, and the employee was confused, telling me that I had asked for the contact that they gave me, and "argued" with me, saying that I did in fact want that.(Like, you're telling me, what I asked for?) She then told me that the contact that I did ask for, had been ordered and asked me if I wanted an appointment to pick that one up. Essentially, the confusion was that the contact that fixed the 3 problems had to be worn with the same brand in the other eye (for eye health, apparently). So why not wait for all the contacts to arrive instead of making me come 4 times. (Or ask me what I would prefer?) There must be something I am missing, because the whole process was confusing and unpleasant. Basically, if you want a confused, unprofessional, staff that argues with you and wastes your time, I would recommend coming here. I am certain that working during COVID is not easy, and I commend the employees that do work during these times, but I would recommend rethinking your process to make it easier for your staff and clients to interact.

Peter S.

(Translated) Excellent variety with impeccable service! (Original) Une excellente variété avec un service impeccable !

Emilie Melie

(Translated) Excellent customer service. Chicco and Dre Nathalie Renaud are great. (Original) Excellent service à la clientèle. Chicco et Dre Nathalie Renaud sont super.

mary bishai

Thank you Dre Tina for your professionalism accommodation and patience. Trustworthy and accurate eye exam. Looking for someone to help you choose the best fit for you with excellent professionalism, honest and friendly.... it's CHICCO! Highly recommend :)

Francis Larivière-Robidoux

(Translated) Courteous staff and prompt service! (Original) Personnel courtois et service rapide!

Jean-Michel Moreau

(Translated) I have received the best service of any optometrist clinic I have visited in my life. (Original) J'ai reçu le meilleur service de toutes les cliniques d'optométristes que j'ai visité dans ma vie.

Isabelle Bélanger

(Translated) What good words for this clinic. We saw other optometrists with my child, but only Dr. Renaud managed to do an exam. She really has the trick with the kids. With her, the exam is a game. In addition, there were very nice models of glasses for children and all the staff were really good with my daughter. I recommend without hesitation. (Original) Que de bons mots pour cette clinique. Nous avons vu d’autres optométristes avec mon enfant, mais Dr. Renaud a été la seule à réussir à faire un examen. Elle a vraiment le tour avec les enfants. Avec elle, l’examen est un jeu. En plus, il y avait de très beaux modèles de lunettes pour les enfants et tout le personnel a été vraiment bon avec ma fille. Je recommande sans hésiter.

Raymon Mikhail

Very professional eye exam, it includes visual field examination, the optometrist is very knowledgeable , professional, accommodating. Chicco was there to help I really appreciate his patience and hospitality. Highly recommended for Eye exam and prescription

Tom Hainault

(Translated) Hyper courteous staff Very competitive prices (Original) Personnel hyper courtois Prix très compétitifs

steph marengere

(Translated) Very bad experience. Serious doubts about the qualifications of some staff. Measurement errors, inappropriate frames for my body type, an employee not at all interested in finding a solution to correct the problems raised and so on. I expected more for $ 900. I will not be taken back. (Original) Très mauvaise expérience. De sérieux doutes sur les qualifications de certains membres du personnel. Des erreurs de mesure, montures inadéquates pour ma morphologie, un employé nullement intéressé à trouver une solution pour corriger les problèmes soulevés et j'en passe. Je m'attendais à plus pour 900 $. On ne m'y reprendra plus.

Nicole Legare

(Translated) Excellent service and very competent and very friendly staff (Original) Excellent service et personnel très compétant et très sympathique

Olga M

I am very happy with the service I received. Very attentive and helpful staff. Got my glasses 4 days after the exam, pretty quick. Recommend this place!

Fleur Delys

Wow, this is my new go-to for glasses ! I have been wearing glasses for almost 40 years and I have been to all kinds of places for a new pair of glasses. Most places greet you with dollar signs in their eyes. NOT this one. I was very impressed with Chicco Optique on Boulevard d'Europe. Good selection of frames at great prices, friendly service from the very first contact for an appointment. I have great glasses, they adjusted them perfectly for comfort. They even gave me a discount right off the bat. I paid 160 $ tax included for my new frames ! Je recommande cet endroit pour plusieurs raisons. C'est le premier endroit qui ne m'attend pas avec des signes de $$. Mais ce que j'ai le plus apprécié c'est le service et le prix bien sûr ! Je n'irai plus aux autres grands-noms qui font des belles publicité avec mon argent :)

john sater

Thank you for being patient and providing amazing customer service. I am recommending Chicco Optique to all my friends and family.

Istratii Alexandru

Nothing to say about the optometrist exam and lens. But after that of course you’ll need a frame right? I agree that my frame is not a brand new one BUT it’s in a very good condition so why I have to buy a new one? And their arguments are: you can have a good deal for the second frame or sunglasses if you buy the frame and that they are not responsible if ever during lens installation something happens. What about the social responsibility? Environmental protection? The story continues when I went to install the lens and found out “by accident “ that I wasn’t having all the protection options that I asked and have been charged for. At the end I got the lenses that I paid for but what if I hadn’t asked to show me the papers in order to see if everything I paid for was there. As well, the frame widened (after the lens installation)and now and I have the impression that my glasses may have fell down when wearing it but I guess this is “the price and the risk” when you don’t have a brand new frame.

Christine Awad

Very amazing service,lots of varieties that match every taste and best customer service ever. Manager is taking care of his clients by himself and making sure that they are satisfied.very friendly staff .I strongly recommend this place.

Stéphane Levesque

(Translated) I must leave a nice mark for this company, I had an eye exam and I was very well received with exemplary professionalism and employees who know how to put you at ease, I did not take my frames there because I have a friend who operates an eyewear in town and I felt no pressure from them to sell me glasses, thank you very much to chicco optic. (Original) Je dois laisser une belle note à cette entreprise, j’ai été passer un examen de la vue et j’ai été très bien accueilli avec un professionnalisme exemplaire et des employés qui savent te mettre à l’aise , j’ai pas pris mes montures la car j’ai un ami qui opère une lunetterie en ville et j’ai ressenti aucune pression de leurs part pour me vendre des lunettes, merci beaucoup à chicco optique.

Marina Jomphe

(Translated) Very good service and very professional. In addition, I have never had so much fun (laughter) to take an eye exam and choose new glasses. Thank you for being so human (Original) Très bon service et très professionnel. De plus, je n'ai jamais eu autant de plaisir (rires aux éclats) à passer un examen de la vue et à choisir des nouvelles lunettes. Merci d'être aussi humain

phil Scott

(Translated) A very good service from the employees and the boss he's there for the people and help them bravo dropped not nice jobs (Original) Un très bon service de la part des employés et du patron il son la pour les gens et les aider bravo lâché pas belle jobs

Caroline Cardin

(Translated) Disappointed by the examination service, the optometrist was rude, did not introduce himself, no smile, I did not feel listened to and above all, gave very little explanation of the results of the examinations . Bad experience. choice of frames (Original) Déçue par le service d'examen, l'optometriste était désagréable, ne s:est pas présentée, pas de sourire, je ne me suis pas sentie écoutée et surtout, n'a donné que très peu d'explication sur les résultats des examens. Mauvaise expérience. choix de montures

johnathan willan

Pretty bad experience here overall. The eye exam went very well but it all fell apart after that. If going for your kids I'd recommend taking them somewhere else. There's hardly any selection for frames for kids. There's maybe 30 kid frames (hundreds for adults)and most are adult style glasses that will look cute but aren't practical. My wife was pushed into two sets of frames and neither fit my kid well at all. These people know what your insurance will pay out and they are excellent at using every penny of that. Now we need to get my son new glasses and we're going to have to pay out of pocket. I'm not watching my 4 year mope around all day because he can't run around without his glasses flying all over.

Joseph

Very nice place and nice people. I went there and I brought my daughter there. They give you the necessary time without rush and they are very patient and nice with kids. They are not after money and not just looking to get your money like others in the area. Thank you and will definitely be coming back to that place again.