Reviews of Eye Doctor Optometrist - Dr Thadshika Parthipan & Associates - Guelph (Optics Shop)

Jon MacBeth

The secretary flat out refused to submit my benifets. Told me to pay and submit myself. It's never been a problem any where else before. Congratulations. You've lost a customer.

Preston Sorenson

Dr. Vettivelu was excellent working with my 8 year old. Very thorough and patient.

Constance Dagnon

Very helpful and friendly staff. The doctor was very good at explaining the reason for my prescription and was willing to answer any questions I had.

Vany Bartheeban

Very knowledgeable doctor. Myself and my husband are her patients from day one since she opened her office at Rockwood. Highly recommend????

Zakiyah Price

Dr. Vettivelu was very knowledgeable and took her time when explaining everything she was checking for and seeing. She went above and beyond the basic examination. I always felt as if I was being rushed out of the office at my previous optometrist office. The staff were not pushy and I did not feel pressured to make them a sale. I did end up getting a new pair of glasses and sunglasses that I absolutely love! It was paid through my insurance without any hassle. I would highly recommend this clinic! Thanks for everything!

Steve Vanderburgh

Our first visit and we both bought glasses that day! Everyone needs to switch!!

Jessica Anselmini

A wonderful experience. The receptionists are lovely and polite over the phone and just as lovely in person. My daughter is almost one and we recently had her first appointment, as well as my and my husband's routine eye exam. Dr. Vettivelu was so patient and sweet with my daughter and was very thorough with all of our exams.

Josh Adams

Very friendly and knowledgeable staff, fit me in on short notice. Dr Parthipan was very friendly and efficient. Also like that they charge the benefits company instead of making you submit claim. Will definitely be back.

Eperjesi János

Quick and accurate.

Nirusha Saba

Absolutely love everyone at this clinic, especially Dr. Vettivelu! She is so patient, well versed and explains everything she is doing in detail. Excellent service and highly recommend!

Pav Sabanathan

Dr Vettivelu was great! Extremely professional and knowledgeable. Would definitely recommend!

Let the Jameson Sink In Podcast

Amazing service given! All the staff were friendly and genuinely wanted to help. They took their time and were very thorough with their examination.

Ken Cadigan

I went in today for a routine eye exam today. I did not have any problems with Dr. Parthipan, who was nice, although I was a very easy case. However, I gave my insurance to the receptionist fifteen minutes before the appointment, and asked her to verify that it was covered by them. I was only told afterwards that my insurance did not cover the appointment and she just nonchalantly handed me the bill. I came early expressly for that reason and was clear about it as well. I did not appreciate being forced to pay when I could have gone somewhere else or made adjustments to my insurance plan if needed. When I expressed this concern with the receptionist, she just ignored my comments and asked if my payment would be by visa. If you want to build a customer base, I highly suggest you iron out wrinkles like this in your operations. People don't hand you insurance cards when they are prepared out of pocket, and you have a duty to do due diligence, instead of being primarily concerned with billing.

Samantha Ayoub

Very thorough eye exam and friendly approach!

Amin Hasani

Great staff, very knowledgeable and helpful with any questions you have. If you're not sure what glasses look good with you, they are always willing to help and give feedback.

Victoria Salim

Dr. Shalini Vettivelu is an amazing optometrist. She is extremely knowledgeable, takes her times with her patients, especially children. The staff at this office are exceptional. Would highly recommend to anyone looking for an optometrist.

Jessica O'leary

All staff are knowledgeable and kind. Great selection of glasses and they were ready so quickly! Dr Vettivelu was also great with my 4 year old, she made the eye exam a fun game and my daughter loved it. Great overall experience and would definitely recommend this office to anyone looking for a new optometrist!

Juri Bonic

My family is extremely grateful to the entire team, especially to Dr. Shalini Vettivelu who did an eye exam on our son and identified an underlying condition that we did not expect. She referred us to the ER, and we ended up in the McMaster Children’s Hospital on the same day, with our son being hospitalized. Dr. Vettivelu saved my son's life. There are no words to describe how thankful we are. Dr. Vettivelu is more than an expert in her field and Guelph is happy to have her working here.

BEENA Sukumar

They were fast, friendly and made sure to follow COVID-19 safety protocols. Dr. Vettivelu was very patient and took the time to explain the procedures. Would recommend visiting their office.

Sara King

My 3 year old son and I went to see Dr Vettivelu and had a phenomenal visit. From the moment we were greeted at the door, my normally shy son was at ease. Everyone in the office was friendly and welcoming. The exam itself was made into games which my son thought were "awesome" and "so much fun". I am sure that this positive experience will help to ease any apprehension he has going into future medical appointments. Dr Vettivelu was extremely thorough in both our exams and took the time to explain what she was looking for as well as our results. Her exam not only included the health of our eyes and vision but also looked for indication of potential other health concerns. I would absolutely recommend trusting your eye care to Dr Vettivelu.

Maxim Pashnin

Friendly and professional.

Rebecca Smith

Both doctors and staff go above and beyond for their patients. Dr Vettivelu took time to explain the eye exam and prescription and answered all the questions we had. Staff have been amazing at everything from helping us find glases that suited us to making repairs and even getting replacement glasses. I recommend this place to anyone looking for a great doctor!

Jake Hend

We had a rough start at first with their receptionist but after speaking with Dr. P she really showed how important her customers are to her practice. We greatly appreciate her taking the initiative to reach out and clear the air.

Sydney K-S

Myself and my 4yo daughter were seen here and I was thoroughly impressed with the whole experience. I highly recommend this optometrist- they were thorough, kind and very prepared to check children's eyes. Excellent job!

Faith Brasz

Dr. Vettivelu was great! Kind and thorough. Altogether a great experience, until I received an unexpected call a week later. It was a call saying my prescription sunglasses had arrived. I did not order any glasses though. During the eye exam, the optometrist wanted to dilate my pupils so that she would be able to do a better assessment. She put in the drops and I needed to wait for 5-10 minutes for the full effect. During that time, she suggested I take a look at the glasses and sunglasses in the other room. My prescription had only slightly changed, not significant enough to need new glasses. An employee showed me some sunglasses and I tried on a pair that I liked. She went through pricing and what insurance would likely cover. That's as far as we went though. I considered it, but it was too expensive and I knew I would be able to get a better deal somewhere else. My eyes were dilated enough to continue the exam so I left the other employee. When the exam was finished I did not go back to confirm any orders or give credit card information. I assumed that they would not continue with the order or put the order through. That is why I was surprised to get the call saying that "my order" had arrived. I spoke with them for a while about the mistake, was put on hold several times, and was told I would be called back later that day. They refused to return the sunglasses and refund my insurance because it was a "custom order". I would need to go to the office and pay whatever insurance was not able to cover otherwise they would just be losing money. To make matters worse, as I had already mentioned, I knew I would be able to get a better deal somewhere else, which is what I had already done. I ordered 2 pairs of glasses online for less than half of what I was quoted for the single pair of prescription sunglasses. I had committed to the online option, made the payment and submitted an insurance claim (has not yet been processed). Update: about an hour after leaving I received a call from the office. The eye doctor agreed to grant a refund for the outstanding balance that I needed to pay. Thank you.

Reviewer

Dr. Parthipan is not only very friendly and knowledgeable but it truly shows how much she genuinely cares about her patients. She doesn't rush through the appointment, takes the time to go through options, and is very thorough in her examination, and has state of the art technology. Plus she remembered small details I mentioned from my last appointment 2 years ago...very impressed!

Xuan Nguyen

Nice and clean , friendly!!!

Kyle Austin

Best staff I have ever dealt with. Switching eye doctor because of how awsome they are.

Dave N

My child got her glasses here. Very comforting and professional. Took the time to really ensure she was happy

Juan Carlos

Could not get past the receptionist/gatekeeper to find out the quality of the doctor. Effort to visit location abandoned.

Sara Pea

I was a bit hesitant to come here after I read some of the reviews, but I kept my appointment. This was hands down the best experience I’ve ever had getting an eye exam or purchasing glasses. The eye exam was so comprehensive. I have leaned more about my eyes in this visit than I have had in my last 3 exam eyes combined. I can actually see properly now! Purchasing glasses is normally not a great experience- here it was amazing. Everyone was so helpful, kind and patient. I got a new pair that I love! There was also a ton to choose from. I would highly recommend this place! I will be back, as their service was impeccable! Direct billing was done no problem! Everything was ready for pick up super quick. Just amazing job team! Thank you so much for your assistance!

Mike Vanderzee

I asked for new lenses in my sunglasses as they were scratched and frames were fine. Frames were lost in shipping and they made me pay 30$ for new frames. How is it my fault they lost the frames. Should have been free. I was going to get a 2nd pair there but will be going elsewhere. They could have made a lot more than 30$ off a 2nd pair and repeat business. Would not recommend this place

Sharina Aberdeen

Warm friendly environment . All the staff were very thorough and knowledgeable. Definitely my go to place for my eye treatments. Dr Shalini Vettivelu is amazingly thorough, professional and personable. Great experience!

Jordan Ralph

Dr Vettivelu was thorough, kind and knowledgeable. They were able to bill my insurance directly. Optician and receptionist answered all my questions and were patient and helpful. I love my new glasses! Would definately recommend.