Reviews of Optique le Cartier, partenaire de Visique (Optics Shop)

Brady S

Awesome service, huge selection. Everyone was really nice and patient. I was referred by a friend and was not disappointed. Bought an amazing pair of sunglasses, and I plan on returning to shop again. Thanks!

Raihan Seraj

Got my pair of glasses from them after an eye examination. Really appreciate their excellent and friendly service..

jess seidman

Great experience shopping for new glasses at Optique Cartier - Patrick was very helpful, professional & the service was efficient! Highly recommend it to anyone needing an exam & new frames!

Alex Chénier

Been coming here for a few years, great customer service

Alexandre Vincent

(Translated) Super courteous service, super fast. The selection of glasses is impressive! …

A Loek

Lovely service from the best optician!

Nathalie Harput

Went to 5 different places because I was disappointed in the service. Walked into optique le cartier on a Saturday and fell in love with the staff. Amazing prices, first class service and my glasses were ready in 2 business days!

Hicham Bouhamza

(Translated) I highly recommend this Optician & Eyewear. In my case, the service was really impeccable and the welcome was so warm. I had an unforgettable experience, as the staff at this firm are very competent. …

Wendy C.

The best experience EVER! Every person at Optique is pleasant and professional. Dr. Djalal was efficient, caring, and made me feel she had all the time in the world to answer my questions. Isabelle tested my eyes with practiced precision, making sure I was comfortable with COVID precautions. Alexandra was like my personal shopper, picking out frame after frame to fit my face, style and budget. When I picked up my new glasses, Julia welcomed me like an old friend and carefully adjusted my frames until they fit perfectly. My new glasses are great and I look forward to my next visit.

墨色饼干

not good

Hao (Leo)

super nice people!

Jonathan Martinet

(Translated) Superb service! Patrick is super professional and has the eye to advise the best frame. Pair produced in 10 minutes and price that defies any competition. Recommended +++ …

Sandy Nguyen

Very good staff, the eye doctor was nice too, large selection of glasses and good/reasonable price. I recommend, and it's location is a plus. Also amazing deals if you're a student!

Fares Al Jajeh

Good over all service.

Salvia Divinorum

The clerk became very rude after I've asked for Pupillary Distance Information with my Eye Exam. She repeatedly stated that giving out the PD info is illegal (hence I've confirmed later on gouv. Web page that it is not illegal). The one thing illegal in this store should be her attitude and the prices. Looking forward to record her statement next time. P.S. cheap sandwiches around the corner.

Shaheen lambert

The best selection of glasses in town! They have all the best brands and the prices are good. The service is super quick, it didn’t even take 24 hours to get my prescription glasses made!! The staff is very friendly and knowledgeable. Highly recommended

Vikas Konduri

I met with an accident and lost vision in my right eye. I walked into the store with my old frame for a replace of the lens. But during the repair process, the frame was broken. The manager, Patrick Zagury, has explained that they are not responsible for the frames not bought from their store, he understood my situation as a student and gave me a BRAND new lens. I strongly recommend this place and Gad's service is the best i have seen.

Matthew Rigby

Scheduled a basic eye exam and confirmed with the receptionist that it was $65. Optometrist performed extra tests during the appointment which added an extra $30 to the total price without asking me if I wanted to pay extra for this. Edit: They reimbursed me the $30 after they saw this Google review. Also, they called me back promptly to let me know the trial contact lenses arrived. So I gave them back two stars (+2=3/5 stars).

Karl Cardillo

I have never received better service buying glasses. Julia was polite, professional and gave really good advice. Probably wouldn't have chose these frames if not for her and I am constantly receiving compliments. Highly recommend.

elahe heidari

In a nutshell, everything was perfect! professional staff, great service, super sanitized and safe during COVID. I have been wearing glasses for couple years now but haven't checked them in a …

Tara

The last February 2nd i went for a general examination in my eyes. I was surprised that they had a new 'way" of examining my eyes with new machines and lights ( visual field and retinal examine )that i didn't know that existed before . I thought it was part of the BASIC examination because that's what i requested previously when i got my appointment. I even clarify with the secretary on the phone that i wanted the basic and she said the new price, 95 CAD .When they finished with me, they charged around 35 dollar more ( 130 CAN in total) because they included a services that i didn't asked for, and no body told me about. My sister works at Visionworks company in US and she explained to me that that kind of services is optional and they should explain to the customer in advance and wait for the confirmation of including that, always. In this case they assumed that i wanted that extra and they didn't take not even the time to explain to me, I'm not happy at all and for 35 dollars, the company lost an old customer. It was my 3rd time going there. I had a very pleasant experience with the optometrist, though)

Valerie Paulo

Great service and everyone is very helpful!! They always make sure my needs are met and keep me updated about new products! Thank you!!!

Christian Vallee

Great service

Dolly Dang

They broke my old glasses frame when putting new lenses in them, and then I got charged for 200$ for the replacement of the frame.

Eric Belec

I know nothing about eyewear. Very new to this and I lucked out. My fear, like anyone else is to walk out having spent far too much. I started off with the eye exam, she was wonderful and sarcastically funny. I never laughed so much. Made the experience amazing. She also took a lot of time with me explaining everything about eye exams and eye wear. Great experience. I then met with the optometrist, she really did a great job, spent a lot of time, making sure she did not miss anything since it was my first time. Extremely professional. I then went upstairs where they do the final sales. The sales woman was fantastic. She spent an hour explaining everything I should know and guided me to the right pair and WOW, it cost me almost half of what I had imagined and I have designer glasses. This is rare business, I’m still amazed and have referred my family. I forgot to mention, I called for an appointment yesterday and she fit me between clients. I called about 10 other places and none of them could fit me in and not before a month and a half.

Soufiane DeMonty

The team at Visique were very professional and I had an awesome experience there . both the doctor and the optician were nice and patient . I would go there anytime i need to get my eyes checked or buy my prescription glasses. thank you so much :)

Lee-Ann Thibodeau

(Translated) Superb shop, warm welcome & very nice staff (especially Tanya, the optician)! …

Raja ABID

(Translated) Opticians are very professional however the owner and the staff are arrogant and ultimately unpleasant. I strongly recommend it. …

B L

I could not make an appointment because the rude receptionist would not tell me if there is an accessible entrance. Imagine---a medical office that does not want to help disabled people!

Raphaella Victoria

Never any issues. Good service.

Nanci Murdock

We absolutely love this store. After a referral from a friend, we have been visiting Patrick and his staff (and his Father!) for over five years. The service and selection are excellent. Never disappointed. Thanks, Patrick!

Maxime Leduc

I received an amazing service from Julia and Tanya. They both helped me a lot to find the right pair of glasses. I definitely recommend this store!

Masoud Moeini

By far, the best eyewear-related service I've received! I am a student and this Saturday I went there because the lenses of my eyeglass came out of the (frame) spectacles. They fixed it for me in less than 5 minutes without charging me …

Tarek Mikati

Amazing staff and very professional people.

Emmanuel Philippe

Above and beyond. Highly recommend.

Haythem Abid

I'm a long term client and each time If feel welcomed by Jack & Patrick. Good customer service, glad to support a family-run Business.

Gao Song

Eye exam scheduled at 11, now is 12, still waiting.

Albert Mashraky

They know very well how to treat a customer. love them

Lynne Turner

I have been a client of Optique Cartier for over 15 years. All my family & friends are also clients. Hands down best selection, professional service & inviting atmosphere! Would not buy glasses anywhere else!!!

jess seidman

Great experience shopping for new glasses at Optique Cartier - Patrick was very helpful, professional & the service was efficient! Highly recommend it to anyone needing an exam & new frames!

Mackenzie Gold

I had an amazing experience! I was helped by Julia and Alex who helped me throughout the entire process and were very pleasant and accommodating! Julia helped me find a perfect pair of frames for school and work that suited my lifestyle perfectly. I would recommend this location and their staff to anyone looking for eyewear in Montreal!

Vincent Gingras-Aubry

(Translated) The optometrist is really very nice and professional! I recommend!! …

Sandra Mellul

The best selection and service in town. Going to Optique le Cartier is always an amazing experience; would not go anywhere else.

Jordano Battista

Amazing experience! Tanya and Julia are very helpful and really nice! Highly recommend to anyone looking for glasses.

Tony Lim

I saw Dr Julie Roy for an eye exam, and I thought she was very professional and courteous, I highly recommend her. Though in my opinion, the glasses they have here are all outdated in style... they need a major face-lift in that department. I'd go elsewhere for glasses.

eric petrilli

Best Eyeglass/Sunglass shop in Montreal HANDS DOWN!! Amazing customer service, very approachable staff. Best prices!! Highly recommended

Ilda Dabda

My husband and I have been going to Optique Le Cartier for years. When they sold, we went to another place but the service was awful and the optometrist, the worst. We decided to go back to Le Cartier and wow, what great service. The …

J Rapoport

Best-in-Class, without a doubt. Product, service, selection and attention to detail and to ultimate customer experience and satisfaction. And all this in a magnificent upscale and sunlit shop. Kudos all around to the entire staff!! Shuli

Usha Utchanah

Quick and professional

Lalik Lapoyan

I had a great experience at le Cartier. Had my eyes examined, bought glasses, and booked an appointment to get contact lenses. Dr. Djalal, the optometrist was very professional and kind. I was specially pleased by Ms. Alexandra Tisserand, …

Gabriel Lepine

Excellent customer service trough the sale and repairs after sale. They are extremely good at finding the type of glasses that fit your face well.

A Q

There is a lady, melloly, very rude an impatient. please be away of her.

Sohaib Rizwan

Dr Olivia was good. Good variety of glasses. Not sure about prices. I Recommend this place.

JI DONG

I had a very good experience here ! And I appreciate Tanya's service !

Imelda Corpuz

Good selection of frames and quality lenses ????

santosh raviteja

Staff is very rude. Called in for appointment and that lady cant understand anything you speak to her.

Farah Feki

(Translated) Very good service, the sellers put you in place to try on several glasses without sticking on them like in many other stores .. large choice of frames with good prices! …

Jennifer MacDougall

Highly recommend! I just got glasses for the first time, and everyone at Optique le Cartier made it a wonderful experience! They helped me figure out what I needed without any difficulty. Their prices are great, very reasonable, which is crucial as a student. Overall awesome place and amazing staff!

Walerian Karcz

They always repair my glasses free of charge.

Riad Al-Kadri

Amazing staff! I’ve been their client for 12 years now, great customer service every time I come in. Ask for Alexandra she’s a true professional and an awesome stylist!

Christelle Quaren

(Translated) Very efficient staff! Very good service from Alexandra! I recommend you 100% …

Emmanuel Suissa

Excellent customer service, holds the most beautiful and up to date selection. A+

Melisa BohBOT

Great service and amazing staff as well!! 5 stars all around

vincenzo d'angelo

super professional!

Andrey Polonsky

The optometrist (looks like a middle-eastern woman) is very rude, also, they refused to give me my eye prescription results. I did my exam in october 2018, if I have known that it was illegal for an optometrist to refuse prescription I would have called consumer protection but now its too late. I recommend avoiding the place and as always - know your rights.

Sacha B

I use Optique Lecartier for all my eye care including sun glasses and contacts and they are absolutely amazing in service and customer care. I asked for a copy of my prescription and it was handed to me immediately and any other information i would need. they are very helpful and nothing was ever a problem. I do not know what the other reviewers are talking about? they have never been rude or disrespectful to me or any of my friends or family members i have sent there . i can only come to the conclusion that they are just snobs or people who think the world needs to be handed to them

Yishuai Xiang

Good service, very helpful, reasonable price, multiple option

Elliot Shuster

This is THE place to go for eyewear in Montreal. You get the personalized experience that only Optique le Cartier Can deliver. Whatever style you're looking for, from conservative to the latest trends and everything in between, you will not be disappointed. Patrick, Jacques, Melissa and the rest of the expert staff will guide you and provide expert advice and an overall EXCELLENT experience.

Israh rabnawaz

Went in a couple months ago to get my eye exam and a new pair of glasses ( I ended up getting 2) ! Doctor was very professional and gave great advice. Receptionists/staff was very welcoming and patient. I also recommended this place to my brother and he was very happy with his purchase! Planning on going back very soon for some new sunglasses!

Anto C.

(Translated) I was recommended this location for my eye exam. Very happy with the service received. The staff gave me good guidance in choosing a new frame. I did my exam with the optometrist Dr Nicolas De Sousa, very kind and …

casey mckeon

Great service and very kind and professional staff. Very good experience with an appointment during covid restrictions; clean and safe!

Eugene Kang

I've been to several clinics in downtown Montreal to take an eye exam but Optique Le Cartier was by far the best experience I had. Dr. Julie Roy was very professional and the staff was friendly. Highly recommend.

Eric Hirschbeck

Efficient and excellent service! I was able to make an appointment with short notice and I could only come in on my lunch break; the staff were very accommodating and found an appointment that worked with my schedule. The initial tests and …

Valentin Loghin

Amazing quality product , fast delivery , a big thank you Patrick !!!!

Michael Leung

Best place for glasses

ela mas

The optometrist was nice and professional, however it just went downhill after that. I tried to get copy of my prescription to go elsewhere to fill it, but instead what i got was an extremely unpleasant salesperson shoving me overpriced and unsightly frames, while the other salesperson was making all these weird promises. Two weeks, three phone calls later, a bunch of excuses and $400 down I have yet to even see my glasses finished.

Annabel Wang

Excellent service！Very nice staff!

Sabrina Cassis

Great service!!

Wing Darcy

They are very professional and are very pleasant to talk to! I asked them questions how I should fix my old sunglasses and they helped me to fix it.

Ron

Best optical store in Montreal. Best selection, amazing service !!!! and fantastic prices. The staff very knowledgeable and customer service oriented, very hard to find such a high level place with such amazing prices.

Pégalie Gauthier-Fournier

My favorite place to get new glasses ! Super great selection, staff is incredible, especially Julia and Dr Yousra. Will be coming back

hamid nouri

They are good in their business! I like the service that I am getting from them! They are devoting, professional, and friendly! I need to also mention the person who is always nice and kind. Honestly, one of the main reason that I am always …

Ranjit Singh

I have been coming here for years. Wouldn't go anywhere else for glasses. Professional team and highly knowledgeable. Always a positive experience and impeccable service by Alexandra.

black rat

Best things of life come to those who wait, after a life of high myopia, and high prescription spectacles, and following a cataract surgery, my 43 years waiting period came to an end. At last, I was able to materialized a dream of …

Ruth

My family has been coming to Optique le Cartier for years and have been fully satisfied time and time again. The staff is highly trained and knowledgable, patient and courteous and always welcoming. Their choices are top brand names and competitive prices. You can count on prompt delivery with attention to customer satisfaction in accommodating all clients. There's truly no reason to shop anywhere else when they offer it all. Thank you to the team!

Tano Pham

As a McGill student, I am disappointed that they charged me the full rate for an eye exam of $135 instead of the $105 for student. They did not provide me a prescription before I left. However, they did manage to lure me into buying 2 glasses though. #ProfitPriorities #NotCostSavingsforStudents

Hani Sinno

Excellent service and excellent products! I've been shopping there for 15 years!

Галина Кириченко

(Translated) Highly recommend for everyone who wants perfect glasses, brand new ???? or an advice from professionals. Thanks Alexandra, Nicky for your understanding, patience, professionalism and …

Majd Chami

I took an appointment to pick out new glasses. Very poor customer service. Never again.

Tolga Ercan

Amazing customer service! Such friendly employees and they are great and knowledgeable at what they are doing. If you have glasses repair issues, this is the number one place to go.

m chi

Professional and friendly , very good prices Greate service and amazing after sale service