Reviews of Visique - Gatineau - rue Principale (Optics Shop)

Lindsay Spence

I bought contacts from here and was given a mail in rebate for 50$. I have called Alcon rewards multiple times over the past few months and still haven't received anything. The company seems like a scam. I wouldn't have gotten contacts here if I had known. Would not recommend. I wish I could give zero stars

Claudette careau-roy

(Translated) competent and kind (Original) compétents et gentils

Sabrina Mercier

(Translated) Great customer service, optometrists are professional and friendly, lots of choice for frames and great promotions, I recommend to everyone! (Original) Super service à la clientèle, les optométristes sont professionnels et chaleureux, plein de choix pour les montures et de belles promotions, je recommande à tous!

Brigitte Bouchard

Poor customer service since it has been changed name.

Regine Doirin

I received a call yesterday to bring my daughter to her apt 10 mins before and I did. When I arrived there was no one at the entrance so I waited. Maybe a minute or less later the receptionist walked up the the table and stared at me and said "what?" I was confused by her introduction and I responded by saying "umm my daughter has an apt?" And she continued to huff and say well what her name?" Like she was annoyed by me!? I was so shocked at how she was treating me that there was an awkward silence as I was processing what was happening!!! My daughter ended up answering the question! This receptionist was soo rude! If my daughter wasn't here I definitely would have told her a piece of my mind! That is not how you treat customers! The doctor and other ladies are super nice! But this one needs to find another job where she doesn't have to interact with customers!

J Lux

The doctors are super nice, the receptionists, however, are another story. Especially this young, blond woman; incredibly condescending. I've had 2 different interactions with her, and both were unpleasant. One day she'll fall on the wrong customer and I hope she learns from it.

Kira Ehlers

(Translated) Excellent customer service from Edith, Elisabeth and Thomas. And of course from Dr.Brochu. Thanks for your precious advice. (Original) Excellent service à la clientèle de la part d'Édith, Élisabeth et Thomas. Et bien sûr de Dr.Brochu. Merci pour vos précieux conseils.

Veronica Pinero

My family and I are patients of Dr. Nada Ghazal. It always amazes me how caring and professional this doctor is. She goes out of her way to look after her patients' well being. Thank you, Dr. Ghazal, for all your care!

Sami Azmi

Will NEVER go back there. Waited 25 minutes for my exam with Nada Ghazel. Another appointment with Felix Bernier-Turmel, again waited 25 minutes in the exam room and walked away. Wrote to both of them, here are the letters:. To: Nada Ghazel; I did not appreciate you being 25 minutes late for my eye exam appointment that was scheduled at Noon 25 October 2021. Egotistical people make others wait for them, it nurture their ego and makes them feel more important. If you need to spend more time with your patients, I suggest you schedule a longer session with each person, for as long as required in order for you to respect other people’s time. One’s session should not cut on another patient’s allocated time schedule. In summary if you need to spend an hour with a client DO NOT book 30 minutes appointments. Making me wait 25 minutes for you is a sign of your disrespect. This is unacceptable and unprofessional conduct. It is also arrogant, obnoxious, uncivilized, and impolite! During the exam, you acted as if I have no right and/or reason to be angry and upset, I did have a reason to be, and I was disappointed, angry, and frustrated. You must learn to respect your clients, which also means respecting their reserved appointments, if you have any plans to succeed in your career as a specialist in your field in particular and as a human being in general. Do others as you want others to do unto you! ------------------------------------------------------------------------------------------------------------------- To: Felix Bernier-Turmel; I am angry and annoyed as I was left waiting for you for 25 minutes in the examination room, when you did not show up; I left in disgust of the so-called professionals who have no respect for people’s time. I showed up early for my appointment and at the allocated time, I had three different pre-exam procedures with the technicians, last person to examine me was Alex, once finished he asked me to wait for the Dr., which I did for 25 minutes. I am assuming that it was you, if another doctor was to see me; pass this note to him/her. Making me wait 25 minutes for you is a sign of your disrespect. This is unacceptable and unprofessional conduct. It is also arrogant, obnoxious, uncivilized, and impolite! Egotistical people make others wait for them, it nurture their fragile ego and makes them feel more important. They usually suffer from inferiority complex and low self-esteem. You must learn to respect your clients, which also means respecting their time and reserved appointments, if you have any plans to succeed in your career as a specialist in your field in particular and as a human being in general. I will never return to this clinic to see you for as long as I live. I am glad I never met you. I do not like meeting with people like you. Do others as you want others to do unto you! ---------------------------------------------------- Those people will not succeed unless they learn to respect people's time!

Brian Bridson

Went here yesterday to get a specific type of glasses for my son. Make sure you book an appointment before you get there, else they will not be able to serve you. They had a 2-for-1 sale, even for more expensive frames and lenses like we had to get. They were kind, patient and don't waste your time. I'll take some current pics on my next visit when we pick up the glasses. We were told they would be take 10-15 days to process.

Max Poulin

I schedule an appointment, they give me a timing, And tell me to get there a bit in advance because I have some paperwork. I actually get there before the appointment, but f4t grumpy lady tells me I'm late. Even if she's right, I would only be 5 minutes late. She repeats the time of the appointment to me twice with a condescending tone. Oh is this how you're going to treat me? I look around, I'm the only client there on a Tuesday morning. Good bye, I will take my money elsewhere.

rincon laroute

Service courtois et professionnel, je vous recommande fortement d’essayer cet endroit, vous allez être agréablement surpris. Leo

H Rob

(Translated) Great team !! Thank you for taking care of my family, especially my children, and for following up closely so that they are treated professionally. The people are cheerful, competent and on time. Special thanks to Dr. Brochu for her availability, listening and thoughtfulness! (Original) Super équipe !! Merci de prendre en charge ma famille, spécialement mes enfants, et de faire les suivis serrés afin qu'ils soient traités professionnellement. Les gens sont souriants, compétents et ponctuels. Merci tout particulièrement à Dre Brochu pour sa disponibilité, son écoute et sa prévenance !

Amy Arts

Formerly Miosis, my family and I have been coming here for years! First time back in a while..same doctor, not sure of the staff. I was a bit 'flustered' as I was a few minutes late due to an unforeseeable event.. the initial eye testing machine did not seem to be working and they had to reboot. I was asked to switch to the other machine keep my eye on the black square in the middle and click when I saw the waves lines. I realized a bit into the test that the black square had moved.. I felt distracted as there was a lot of conversation happening around me about the problem with the other machine..I moved my head away to communicate my confusion and was told to put my head back in place to continue..I was concerned the test would be inaccurate to which I was told not to worry it would be fine. I asked to restart as I wanted an accurate result. I was told they didn't have time for that..to which I replied yeah yeah, but its not going to be accurate.. he mocked me replying "yeah yeah". I felt his response was uncalled for and got up, said I was leaving and left. I understand I was a few minutes late, this was beyond my control..I did not appreciate the way in which I was addressed n'or dismissed. I will not be returning, neither will my family.

Julie Côté Audet

(Translated) Customer service is very warm and relaxing (perfect). (Original) Service à la clientèle est très chaleureux et relaxant (parfait).

Elena Dancose Esquivel

(Translated) It's been 11 years that I do business with Miosid and I never had a customer service as much pathetic, the gaisers are taken for business women too busy to greet people. They talk to you stupid. I greeted one on my arrival and as soon as she saw me she picked up the phone to call someone. Seriously, before it was not like that. (Original) Ça fait 11 ans que je fais affaire avec Miosid et jamais je n'avais eu un service a clientèle autant pathetique, les caisières se prennent pour des femmes d'affaires trop occupé pour saluer les gens. Elles te parlent bête. J'en ai salué une a mon arrivé et aussitôt qu'elle m'a vu elle a décroché le télephone pour appeler quelqu'un. Serieusement, avant ce n'était pas comme ça.

Béthanie Canaan

(Translated) DOUBLE dear, checked the other clinics (Original) DOUBLEMENT chère, vérifié les autres cliniques

Julie Bélanger

Wow! Great experience. Clinic practicing great COVID protocols. Chanelle was very knowledgeable and helpful for finding the perfect pair of glasses. Dr. Roy, was amazing, very thorough and offered in depth explanation on my eye health. Both my son and I were serviced today. Pricing fair.

Martine Dubuc

great personalized service! Great job!

gabrielle brown

How do expect to get appointments when you don’t answer the phone

JF Leclerc

(Translated) Great experience. Great skill. Listening to my needs. Well done. (Original) Super expérience. Grande compétence. À l’écoute de mes besoins. Bravo.

Tyler Steve

Poor costumer service

Mathieu Chartrand-Cleary

The staff is super nice, very welcoming and helpful. Moving appointments is easy, they call you to confirm your appointment 48h in advance and their selection for frames is great, they got my contacts the day after I ordered them which is super fast!

Lise Murray

(Translated) Impeccable service! (Original) Service impeccable!

cant findaname

(Translated) Impeccable service. I have never had such professional and friendly service as Visique Aylmer. (Original) Service impecable. Je n'ai jamais eu de service aussi professionel et amical que Visique Aylmer.

J. G

(Translated) Excellent service and the people are very competent in addition they are super welcoming and the optometrist is exactly what they do thank you to the whole team (Original) Excellent service et les gens sont très compétent deplus ils sont super accueillant et l'optométrisse c'est exactement ce quelle fait merci à toute l'équipe

Michelle Laframboise

(Translated) Since the departure of Dr Verette and Dr Michaud, customer service has really been poor. I ask her for an emergency appointment for a serious condition that requires rapid intervention and I am told impossible for another month. I try to make her understand that it is an emergency, that I have been a client for 25 years, and that my condition is known, she didn't even want to listen to me, "it's complete, I can't tell you help". Obviously now is the time to find another optometrist. (Original) Depuis le départ de Dr Verette et Dr Michaud, le service à la clientèle est vraiment pourri. Je lui demande un rendez-vous d'urgence pour une condition sérieuse qui demande une intervention rapide et on me dit impossible avant un autre mois. J'essais de lui faire comprendre que c'est une urgence, que je suis cliente depuis 25 ans, et qu'on connait ma condition, elle ne voulait même pas m'écouter, "c'est complet, je ne peux pas vous aider". De toute evidence c'est le temps de trouver un autre optométriste.

Kaeden Tessier

Went to get an eye exam and to shop for new glasses, everyone was extremely friendly. Chanelle was especially helpful in looking for new frames.

Ashton Pelow

Horrible customer service.....glasses were sappose to be ready on tuesday a week after they sent us to hull for no reason and then when I call glasses aren't ready and the guy says that's just the way it is.

Roxane Marois

(Translated) A dynamic and very professional team. Thanks to all of you and to Dr. Roy. (Original) Une équipe dynamique et très professionnelle. Merci à vous tous et au Dr Roy.

Robert Vézina

(Translated) I received friendly and very professional service there. After having had an emergency, they were able to guide me and help me get a referral for a visit to the ophthalmologist. Very well received and very comforted. Thank you. (Original) J'y ai reçu un service amical et très professionnel. Après avoir eu une urgence, ils ont su me guider et m'aider à avoir une référence pour une visite chez l'ophtalmologiste. Très bien accueilli et très réconforté. Merci.

Hopital Vétérinaire du Plateau

(Translated) Great service!!! (Original) Excellent service!!!

Sam Jarada

The eye exam and the service rendered for choosing the proper eye glasses were given with professionalism and an inviting smile despite the mask! My visit to the clinic was made easy and comfortable during this time of SD! Thanks to the wonderful team in Aylmer.

Mathieu Latouche

(Translated) Practice bordering on fraudulent! I called for an emergency appointment for conjunctivitis, an exam that is normally covered by the RAMQ and Dr. Marcel Roy still billed me for a full eye exam. There is clearly a lack of professionalism! (Original) Pratique à la limite frauduleuse! J’ai appelle pour un rendez-vous d’urgence pour une conjonctivite, un examen qui est normalement couvert par la RAMQ et Dr Marcel Roy m’a malgré tout facturé pour un examen de la vue complet. Il y a clairement un manque de professionnalisme!

Marie Larivière

(Translated) Super good service! (Original) Super bon service !

Ravi Mehta

Nice place to visique, but I wouldn't want to live there.

Chris Payant

Before the change in ownership I helped my elderly mom purchase new glasses. After 13 months we noticed a major defect in the lens glass. My mom went back and they acknowledged the glass was defective but could not replace them because the guarantee was only for a year. I called to request that they replace the lenses anyway because it was clear they are defective. They said nothing could be done because the warranty was expired. Check their policy on defective lenses before you buy!

Paul Schingh

(Translated) For the optometrist side, no problem. For the optician rating, the service is not strong. They must send the glasses to Place Cartier to have them cut, and return them to Aylmer to deliver them. An unnecessary additional delay. I had an eye exam four weeks ago and I can't be promised my glasses until next week (five weeks). I find this totally unacceptable ... LAST TIME. (Original) Pour le cote optometriste, pas de probleme. Pour le cote opticien, le service n'est pas fort. Il doivent envoyer les verres a la Place Cartier pour les faire tailler, et les renvoyer a Aylmer pour les livrer. Un delai supplementaire inutile. J'ai passer un examen de la vue il y a quatre semaines et on ne peut pas me promettre mes lunettes avant la semaine prochaine (cinq semaines). Je trouve cela totalement inaceptable... DERNIERE FOIS.

Li se

(Translated) Very good courteous and professional service. Nice choice of frames. (Original) Très bon service courtois et professionnel. Beau choix de montures.

Mélodie Lavigne

(Translated) What a beautiful experience, I received a very professional service. I would like to thank the visique team! From the start, the warm welcome with Julie, the choice with Chanelle was great. She helped me find two beautiful frames that I like. Also Renée for her good service and pleasant energy. Then the delivery with Edith. She is very professional. I highly recommend this place. (Original) Qu'elle belle expérience, j'y ai reçu un service très professionnel. J'aimerais remercier l'équipe de visique ! Dès le début , l'accueil chaleureux avec Julie, le choix avec Chanelle était super. Elle ma aidé a trouver deux belle montures que j'aime bien. Également Renée pour son bon service et son énergie agréable. Puis la livraison avec Edith. Elle est très professionnelle. Je recommande fortement cet endroit.

Zofia Fredro

The service at this clinic is excellent. I see Dr.Nada for many years. She is very kind and professional. I got helped also by a lovely lady Chanelle. She was very helpful and patient. Took a lot of time to help me. Thank you. Sincerely Zofia.

Bianca Leblond

(Translated) Hello my name is Nicole I was at a meeting a few days ago very satisfied with the service that was given to me I recommend 100% (Original) Bonjour je me nomme Nicole Jai été à un rendez-vous il y a quelques jours très satisfait des service qui m'a été donné Je recommande 100%

Lise Lagarde

(Translated) Good service and a good choice of glasses. (Original) Bon service et bon choix de lunettes.

Éric Proulx

(Translated) Great customer service and very attentive ???? (Original) Super service a la clientèle et très attentionné ????

radar radar

Always a pleasure to come in for my own eye exams or for my children