Reviews of Optique Laurier Optométriste (Optics Shop)

Kerri Weir

Only takes walk in appointments if you pre purchase a pair of glasses. What a joke.

Dan Poirier

The is without a doubt the single worst place to buy glasses, they take your money then you are on your own. Right off the bat I should have known the Optometrist lost patience with me during the eye exam...does not start well, and i was promise my glasses in 10 to 15 days, had to wait over five weeks because "there was a problem" with the procedure when coating them with the anti-scratch or anti-glare... told myself ok, this happens, but after another 20 days of waiting I got fed up that they apparently couldn't get a rush on them so I called and told them I wanted a refund, and was offered a 10% discount which I took, but when the damn glasses came in, they still had a defect in them, which me being half blind didn't notice when picking them up. went back, told they weren't responsible and now it seems to be getting worst. PLUS en top of that they will not give you the results of your eye exam until you buy at least one pair of glasses at their store...WE pay for that Exam so it should and probably is illegal to not give out that information specially when you paid for it. in any case, as for me I am never going back to this place, my only reason for this review is to make sure no one else gets screwed over by the horrible service.

isabelle victoire

I wish I can give zero. Worst customer service worst consultation. Please look somewhere else

Alexandre Plouffe

(Translated) We had a good service for years my wife and I until we found better prices elsewhere for lentils. So we asked for a copy of the prescription to go buy elsewhere. We had the answer that the doctor did not sign the prescription so we had to wait 2 days. After 2 days, still not done and would not be done until the following Thursday. So 7 days to get the prescription to buy lenses elsewhere. The new place where we buy wanted to depanner us because we went on vacation and had more lentils then they called optical laurel to know which was my prescription and they refused to give them, which had the effect of leaving on vacation with glasses in the sun! Too bad, we wanted to continue to buy our frames of glasses there as every year but they lost 2 good customers to be so badly organized and not wanting to force to give us service. (Original) On a eu un bon service pendant des années ma femme et moi jusqu'a temps qu'on trouve de meilleurs prix ailleurs pour les lentilles. Donc, nous avons demandé une copie de la prescription pour aller acheter ailleurs. Nous avons eu comme réponse que le docteur n'avait pas signé la prescription alors nous devions attendre 2 jours. Apres 2 jours, toujours pas fait et ne serait pas fait avant le jeudi suivant. Alors 7 jours pour obtenir la prescription pour faire l'achat de lentilles ailleurs. La nouvelle place où nous achetons a voulu nous depanner car nous partions en vacances et n'avait plus de lentilles alors ils ont appelés optique laurier pour savoir quel etait ma prescription et ils ont refusé de leur donner , ce qui a eu pour effet de partir en vacances avec des lunettes de vue au gros soleil! Dommage, nous voulions continuer a acheter nos montures de lunettes là comme à chaque année mais ils ont perdu 2 bons clients à être si mal organisés et ne pas vouloir se forcer pour nous donner du service.

Ella Sui

My brother (underage at the time) had an appointment with them. His vision wasn’t bad to the point where he needed glasses (-100 for both eyes). But we were pressured by the doctor as well as the sales person to purchase a pair of glasses for him. They literally held his exam result hostage, they wouldn’t show his result to us unless we agreed to buy a pair of glasses. We felt disgusted by their customer service. I booked my eye exam at the same time as him but I was planning to buy contact lenses so I didn’t need glasses. They were extremely reluctant to give my result to me but I guess they weren’t as insistent since I needed to pay for my eye exam. When we went back to pick up my brother’s glasses, I reminded them that they didn’t give me the measurement of length in between my pupils the last time. A young man (looked like he was still in training) was going to give it to me, but the older lady (who appeared to be training him) stopped him and said: “she’s not buying her glasses here, you don’t have to give it to her.” I’ve never experienced such horrible customer service in all my life. Do not recommend this place. Take your money to a shop where they at least respect you as a human being.

Antonin Iza

(Translated) Worst service in the world! Not professional at all (Original) Pire service du monde ! Pas professionnel du tout

Gino Kvalic

(Translated) Two weeks ago, I went to their shop at the Promenades de l'Outaouais. I had planned an appointment for today, 4 pm ... The lady of about fifty, sixty years hammered me: "It will be thirty dollars, it will be thirty dollars, yes but it will be thirty dollars." That's ok, I understand, no need to repeat it to me thirty times either ... She was looking for a business card, but she was unable to give me one ... No very professional I thought, but it did not matter. I arrive on the 17th, the old lady answers me: "Yes, that's why?" I explain that I have an appointment, 16 hours ... I'm not even on the schedule! Even worse, she tells me that it will cost $ 90 and not $ 30 (well, it's been since 2009 that you have not done an eye exam!) She must have known before, when I came there two weeks ago! I'm going to put you between two customers, I answer him that I can go to the worst, as much as to be treated in this way ... As you want (so she screams *** finally)! Royally lacking professionalism, should rather engage young people of 20-30 years for their customer service, the worst company in terms of customer service that I was allowed to see in thirty-three years! Laurier Hat, it's you who needs glasses! (Original) Il y a deux semaines, j'ai été à leur boutique aux Promenades de l'Outaouais. J'avais planifié un rendez-vous pour aujourd'hui, 16 heures... La madame d'une cinquantaine, soixantaine d'années me martelait :''Ce sera trente dollars, ce sera trente dollars, oui mais ce sera trente dollars." C'est correct, j'ai compris, pas besoin de me le répéter trente fois non plus... Elle cherchait une carte de visite (carte d'affaires), mais elle était incapable de m'en donner une... Pas très professionnel me suis-je dit, mais ce n'était pas grave. J'arrive le 17i, la vieille madame me répond:"Oui, c'est pourquoi?" Je lui explique que j'ai un rendez-vous, 16 heures... Je ne suis même pas sur l'horaire! Pis encore, elle me dit que ça coûtera 90$ et non 30$ (bien là, ça fait depuis 2009 que vous n'avez pas fait d'examen de la vue!) Elle devait bien le savoir avant, quand je suis venu il y a deux semaines! Je vais vous placer entre deux clients, je lui réponds que je peux m'en aller au pire, tant qu'à me faire traiter de la sorte... Comme vous voulez (donc elle s'en cri*** finalement)! Manque royalement de professionnalisme, devrait plutôt engager des jeunes de 20-30 ans pour leur service à la clientèle, la pire entreprise en terme de service à la clientèle qu'il m'ait été permis de voir en trente-trois ans! Chapeau Laurier, c'est vous qui avez besoin de lunettes!

Sylvain Charron

Worst service ever.. Staff is unfriendly.

Cricri Leblanc

(Translated) My eyewear since my childhood (Original) Ma lunetterie depuis mon enfance

Mike Jarada

(Translated) My review went wonderfully with the service too !!!! I am completely satisfied. I have the choice to buy or not (without pressure). Very professional and everyone is busy serving. He sits down with you and takes the time for me to make a decision either in the store or later! (Original) Mon examen a été à la merveille avec le service aussi !!!! Je suis complétement satisfait. Jai le choix d'acheter ou non (sans pression). Très professionnel et tout le monde est occupé à servir. Il s'asseoit avec toi et prenne le temps pour que je prenne une décision soit dans le magasin ou plutard !

Majda Chefaoui

ANY OTHER PLACE BUT THIS ONE!!!!

Marcela Turizo

Good service, very friendly staff, great variety of glasses.

Kiziah Nagac

My glasses' screws were loose, so I came by there to let them fix it. Fortunately, it was free. But then when I had my glasses back, my glasses were chipped on the sides since it was hard plastic, and the screws on the side were all bent. When I went back a year after to get my second glasses, it was broken again and asked them to fix it but they denied. I only lost a part of it though. Glasses were expensive but they break easily.

jean dit

(Translated) I call to find out how much Nano kids' frames cost and the lady tells me she can't "give me a price like that over the phone." I would have to come on site. In the midst of a pandemic, would it be better if I went there? Ok, thanks, next! (Original) J'appelle pour savoir combien coûtent les montures Nano pour enfants et la dame me répond qu'elle ne peut pas me "donner de prix comme ça au téléphone". Il faudrait que je vienne sur place. En pleine pandémie, ça serait mieux que j'aille sur place? Ok, merci, next!

mn gan

(Translated) Don't go there, all they want is your money. They are super stupid with their client, it's terrible. I am really shocked and wish I had checked the reviews on google before going. Manager Marjo is a con artist. Pay attention to your bills and the price they give you. It is extremely expensive for no reason. Luckily I was insured with my MasterCard and was able to get a refund. I bought glasses + glasses for $ 900. The manager never told me that it is NON-refundable. It's not even written on the invoice. The next morning I changed my mind I no longer wanted my glasses because I found it was too expensive. She was not stealing ANYTHING to reimburse me. I had not even received it yet, she told me it's too late and she talks to me super stupidly as if throwing shit. NEVER go there. I thank my MasterCard company for the refund. This woman is a scammer and even the madam of mastercard told her that she does not have the right to refuse a refund. (Original) N'allez surtout pas là, tout ce qu'ils veulent c'est votre argent. Ils sont super bêtes avec leur client c'est épouvantable. Je suis vraiment choqué et je regrette de ne pas avoir vérifié les avis sur google avant d'y aller. La gérante Marjo est une arnaqueuse. Faisez attention à vos factures et le prix qu'elle vous donne. C'est extremement cher pour aucune raison. Une chance je suis assuré avec ma MasterCard et j'ai pu avoir un remboursement. J'ai acheté des lunettes+verres à 900$. La gérante de m'a jamais dit que c'est NON- remboursable. C'est même pas écrit sur la facture. Le lendemain matin j'ai changer d'avis je ne voulais plus mes lunettes car je trouvais c'étais trop cher. Elle ne volait RIEN me rembourser. Je l'ai avait meme pas encore recu elle me dit c'est trop tard et elle me parle super betement comme si jetais de la merde. Naller JAMAIS labas. Je remercie ma compagnie de MasterCard pour le remboursement. Cette femme c'est une arnaqueuse et même la madame de mastercard l'a dit qu'elle na pas le droit de refuser un remboursement.

Maurice Mills

Not the best service, try any other place first, you cant go wrong as the service here isn't worth the effort.

chakib Ait

(Translated) They broke my glasses and told me I had to pay $ 100 for news because I didn't buy it from them. In short, the worst service in the world, I will never come back to them and I do not recommend this place to anyone, they just think about making money without giving service !!! I repeat, the worst service I have ever had !! (Original) Ils m'ont cassé mes lunettes et ils m'ont dit que je devais payer 100$ pour des nouvelles parceque je ne les avais pas achetées de chez eux. Bref, le pire service au monde, je ne reviendrai plus jamais chez eux et je ne recommende pas cet endroit à personne, ils pensent juste à faire de l'argent sans donner du service!!! Je répète, le pire service que j'ai jamais eu!!

vanes a

15$ + tx To put my lense back in because it had popped out,the woman was forcing on my glasses and didnt look professional, I told her to just give them back because she was struggling. When I went to New Look (great service) he told me she had stripped my screw and he needed to fix what she had done, also, the gentlemen fix them for free.As it should be. I was not greeted properly and the service was terrible. It was the first and last time Im never going back.

Elaine Bedard

Service was very quick and staff are helpful. I was having difficulty with the glasses, they went a over and beyond. Will definitely return.

GoSteveGo

(Translated) criss of band crosseur !!! never go there ..... I advise against it !!! they just want your CAsh !!!!!!!! (Original) criss de bande crosseur !!! allez jamais la..... je vous le deconseille !!! ils veulent juste votre CAsh!!!!!!!!

French Toast

Go anywhere else.

dlweb2017 Dany Lavoie

(Translated) Good experience in general but the opening hours are not good ... I drove 20 mins to arrive in front of a locked door ... (Original) Bonne expérience en général mais les heures d'ouverture ne sont pas bonnes... j'ai fait 20 mins de route pour arriver devant une porte barrée...

Julien Tousignant

(Translated) I received very good customer service. I went to their shop 3 times. The first time was for the choice of frames, the 2nd for the eye exam and the 3rd to get my prescription glasses. They always answer me quickly, they advise me well and let me take my time. I remove a star because of the Asian optometrist who was as stupid as his feet. All in all, I will go back there for my next glasses. (Original) J'ai reçu du très bon service à la clientèle. Je me suis présenté à leur boutique 3 fois. La première fois c'était pour le choix des montures, la 2e pour l'examen de la vue et la 3e pour récupérer mes lunettes avec prescription. Ils me répondent toujours rapidement, ils me conseillent bien et me laisse prendre tout mon temps. J'enlève une étoile en raison de l'optométriste asiatique qui était bête comme ses pieds. Somme toute, je vais y retourner pour mes prochaines lunettes.

Felix Donato

(Translated) C qui Marjo (Original) C qui Marjo

Louis Bisson

(Translated) We were curious because the average rating of this store is 1 or 2 stars and we can guarantee that this store you will have rotten service, rudeness of manager fru, confusion, in short anything but good service, an example: if you find a mount that you like not try to take the price or the code in picture because the manager will not be happy, another example: the price, entering you are told that everything is 60% after c is just right on the first pair and the checkout is made right on the bottle of liquid has window .... (Original) Nous étions curieux car la moyenne des notes de ce magasin est 1 ou 2 étoiles et nous pouvons vous garantir qu’a ce magasin vous allez avoir du service pourrie, de l’impolitesse de gérante fru, de la confusion, bref tout sauf du bon service, un exemple: si vous trouvez une monture que vous aimez essayer pas de prendre le prix ou le code en photo car la gérante sera pas contente, autre exemple: le prix, en entrant on vous dit que tout est a 60% après c’est rendu juste sur la première paire et a la caisse c’est rendu juste sur la bouteille de liquide a vitre ....

Sandrine Renaud

(Translated) I have been a customer for years and never had any problems. I've been trying to get to the store for 2 weeks now and they are never open! I called and mentioned that they are open on Fridays until 9 a.m. only to realize once again that they close at 6 in the evening. We are going to the store today (Saturday, September 18) the day before, the lady in front of me looking rather confused ... she is taking her time to say hello. Subsequently, I ask him for my prescription. This probably bothered her because when trying on glasses they are so poorly polished (I haven't had any idea about my purchase yet). I try on a pair that the old lady comes back with a comment: you have to put the glasses on the rim because you know you have to clean them in ??! I said ok… she continues by saying: you can't try too many…. Like not 50 because we wash them… I am stunned by this misplaced comment because we buy and it is glasses… we want to find the best pair for us .. in any case I turn around to just say: well then we are going to go elsewhere because I am difficult and I know it (I have always been able to try the number that I wanted without abusing…) she has the nerve to answer me droolingly: well elsewhere its all by appointment! But in any case go ahead! ... but how much does she dislike her work ??? How bad it is for them… I don't recommend anyone to go to Gatineau for lack of professionalism and lack of respect for customers. (Original) Depuis des années je suis cliente et jamais eu aucun problème. Cela fait deja 2 semaine que j’essaye de me rendre en boutique et ils ne sont jamais ouvert ! J’ai appelé et m’ont mentionné qu’ils sont ouvert le vendredi jusqu’à 9h pour réaliser encore une fois qu’ils ferment à 6h le soir. Nous nous rendons en magasin aujourd’hui ( le samedi 18 septembre) la veille dame a l’avant ma l’air plutôt perdu … elle prend sont temps avant de nous saluer. Par la suite , je lui demande ma prescription. Cela lui a probablement déranger car en essayant des lunettes elles est tellement mal polie (je n’est pas encore encore fait d’idée sur mon achat). J’essaye un paire que la veille dame revien avec un commentaire: tu dois déposer les lunettes sur le rebord parce que tu sais qu’ont doit les nettoyer en ??! Je dit ok … elle continue en disant: tu peux pas en essayer trop …. Comme pas 50 parce que on les lavent … Je suis abasourdi de ce commentaire mal placer car nous achetons et c’est des lunettes … ont veux trouver la meilleure pair pour nous .. en tous-cas je me tourne de bord pour juste dire : ben alors nous allons allez ailleurs car je suis difficile et je le sais (j’ai toujours pu essayer le nombre que je voulais sans abuser … ) elle as le culot de me répondre baveusement : ben ailleurs ses toutes par rendez-vous ! Mais en tous-cas vas-y! … mais a quelle point elle n’aiment pas sont travail ??? À quelle point cela donnent une mauvaise impression pour eux … je ne recommande à personne d’aller à Gatineau par manque de professionnalisme et manque de respect envers la clientèle.

Barby Monroe

(Translated) I have always had good service with them for years! MarieJo is great! She knows my tastes and knows exactly what I like! The entire team is super friendly and kind. In addition, I received my glasses in 3 days! Fast service! A big thank-you!! (Original) Moi j'ai toujours eu un bon service avec eux depuis des années! MarieJo est super! Elle connait mes goûts et sait exactement ce que j'aime! L'équipe en entier est super sympathique et gentil. En plus, j'ai reçu mes lunettes en 3 jours! Service rapide! Un grand Merci!!

Chaima Yarmani

(Translated) Very bad experience, personal unprofessional and who only want to sell even the consultation is selling! To flee !!! (Original) Très mauvaise expérience, personnelles non professionnelles et qui veulent uniquement vendre même la consultation c'est de la vente ! À fuir !!!

Pascal

(Translated) Very very bad customer service. My wife has been waiting for her new glasses for 3 months now, because there is a problem with her right lens. Bad lens or bad prescription from them ... They just do not want to solve the problem. The grumpy old lady, some of whom are mentioned in their comments, really exists !!! From the beginning to our first meeting, she already had a very stupid attitude and had no courtesy. She does not care about customers and customer service! Do yourself a favor, stay away from this trade. (Original) Très très mauvais service à la clientèle. Ma femme attend ses nouvelles lunettes depuis déjà 3 mois, car il y a un problème avec son verre droit. Mauvaise lentille ou mauvaise prescription de leur part... Ils ne veulent tout simplement pas règler le problème. La vieille madame grincheuse dont certain font mention dans leur commentaires, existe vraiment !!! Dès le début à notre première rencontre, elle avait déjà une atttitude très bête et avait aucune courtoisie. Elle se contre-fou des clients et du service à la clientèle ! Faites-vous une faveur, tenez-vous loin de ce commerce.

Anne A Garroch

(Translated) Courteous and friendly service. They take the time to explain. Excellent. (Original) Service courtois et amical. Ils prennent le temps d'expliquer. Excellent.

Michel Lepage

(Translated) I did business with them for my last two pairs of glasses. I have a big doubt on the competence of their optometrist (sorry if there is more than one). The quality of the exam left something to be desired. I had a lot of trouble getting used to their prescription. The answer has always been to wait again and again that it would end up happening. When in doubt, it is often better to abstain, so I will go elsewhere. (Original) J'ai fais affaire avec eux pour mes deux dernière paires de lunette. J'ai un gros doute sur la compétence de leur optométriste (désolé s'il y en a plus qu'un). La qualité de l'examen laissait à désirer. J'ai eu énormément de mal à m'habituer a leur prescription. La réponse à toujours été d'attendre encore et encore que ça allait finir par se placer. Dans le doute, s'est souvent mieu de s'abstenir, alors je vais aller ailleurs.

Serge Lavigne

(Translated) This is my place for the glasses. Good service (Original) C'est ma place pour lea lunettes.. Bon service

Yves Leduc

(Translated) Always the same problem. It is necessary to check the forces in the lenses ... its never ok ... 2 times that they cheat..fini with them (Original) Toujour le même problème. Il faut vérifier les forces dans les lentilles...son jamais ok...2 fois qu'ils ce trompe..fini avec eux

Andrée Vallée

(Translated) AVOID ANYWHERE THIS PLACE. My glasses arrived badly adjusted because the cut of the glass had been badly made by the optician. On the recommendation of my ophthalmologist, I returned to the store to request a correction. I was treated quite rude and I had to ask to see the manager (Marjolaine). She told me we ordered the glasses and it would happen in 3-4 days. After 9 days, I returned but they could not find my order and they would call me back. To date, I should receive the glasses within 3-4 days (again). If this is the case, It took 14 days to receive the glasses and the cup is not yet made to adjust to my mount !!!! And they have the nerve to want to charge me $ 10 for a copy of my prescription. Do not go there, the customer service is quite mediocre and the staff seem completely outdated !!!! (Original) ÉVITEZ À TOUT PRIX CET ENDROIT. Mes lunettes sont arrivées mal ajustées car la coupe du verre avait été mal faite par l'opticien. Sur recommandation de mon ophtalmologiste, je suis retournée à la boutique pour demander une correction. Je me suis faite traiter de façon tout à fait impolie et j'ai dû demander à voir la gérante (Marjolaine). Elle m'a dit qu'on commandait les verres et que ça arriverait dans 3-4 jours. Après 9 jours, je suis retournée mais ils ne trouvaient plus ma commande et qu'ils me rappelleraient. À ce jour, je devrais recevoir les verres d'ici 3-4 jours (encore). Si tel est le cas, Il aura fallu 14 jours pour recevoir les verres et la coupe n'est pas encore faite pour s'ajuster à ma monture !!!! Et ils ont le culot de vouloir me charger 10$ pour une copie de ma prescription. N'allez pas là, le service à la clientèle est tout à fait médiocre et le personnel a l'air complètement dépassé !!!!

Phil Groulx

(Translated) Super service !!! Marjo must be recommended to all! A machine this p tit bout de femme !! Big thank you again !!! (Original) Super service !!! Marjo se dois d être recommandée a tous !! Une machine ce p tit bout de femme !! Gros merci encore !!!

Stephan Pigeon

I was told if I wanted an exam for contact lenlen it was $30 more and I had to buy them there. I walked out.

Roger Picard

(Translated) To avoid I lost sight of one eye because of them (Original) A éviter j ai perdu la vue d un oeil a cause d eux

Maryse Dorion

(Translated) I figured the comments from other customers were probably too harsh. Fault ! Employees talk silly to us and they don't actively listen to their customers. I had to go with them to get them to provide me with their QST number, which they are legally obliged to provide to customers. Anyway, the last time I do business with them. Don't be like me, trust the comments. (Original) Je me suis dit que les commentaires des autres clients étaient probablement trop sévères. Erreur ! Les employés nous parlent bête et ils n'offrent pas d'écoute active à leurs clients. J'ai du m'astiner avec eux pour qu'ils me fournissent leur numéro de TVQ, qu'ils sont légalement dans l'obligation de fournir aux clients. Bref, dernière fois que je fais affaire avec eux. Ne faites pas comme moi, fier vous aux commentaires.

Pierre Olivier Jutras paquette

(Translated) Nice gang of krosseur it tells you that frame and glass are 60% off and returned at checkout make you only 60% on glasses and charge you full price on the frame a chance that I chek my bills ... thank you but no thank you ... if you wouldn’t have sat down to stuff me I would have taken the glasses beautiful way to build a clientele ... ???????????? No wonder you have two out of five stars (Original) Belle gang de krosseur ça te dit que monture et verre son à 60 % de rabais et rendue à caisse te font 60 % seulement sur les verres et te charge full price sur la monture une chance que je chek mes factures ... merci mais non merci ...si t aurais pas asseyer de me fourré je les aurais prit les lunettes belle façon de ce bâtir une clientèle...???????????? Pas surprenant que vous ayez deux étoile sur cinq

Michelle Pouliot

(Translated) Excellent service! The service is always impeccable and the staff smiling! Plus, there's a fabulous variety of mounts! ???? (Original) Excellent service! Le service est toujours aussi impeccable et le personnel souriant! De plus, il y a une fabuleuse variété de montures! ????

SAMI SUN

(Translated) Very bad service. We had to do business with for an emergency appointment with my daughter. The price said for the phone to my wife was not the same that was charged to me on site (over $ 40). On arrival, no welcome, no smile, just we were asked to pay without even looking at us. I tried to find out the reason for the big difference in price over the phone versus paid on the spot no good explanation. The employee on the phone never wanted to pass me the manager. I called again the next day and ran into her who explained to me that the optometrist could charge whatever he wanted despite the same banner in Aylmer charging $ 40 less. In short I do not recommend, even in an emergency since the optometrist did not even take the time to speak to us and fully explain the redness in the eyes and the medication .... everything was done so quickly that we were one number or amount of money add to his slate. (Original) Très mauvais service . On a du faire affaire avec pour un rendez-vous d’urgence de ma fille . Le prix dit du téléphone à ma femme n’était pas le même qui m’a été chargé sur place ( plus Cher de 40$). A l’arrivée, aucun accueil , ni sourire , juste il nous a été demandé de payer sans même nous regarder . J’ai essayé de mon renseigner de la raison de la grande difference du prix au téléphone versus payé sur place aucune bonne explication. L’employé au téléphone n’a jamais voulu me passer la gérante . J’ai retéléphoner le lendemain et je suis tombé sur cette dernière qui m’expliquer que c’est l’optométriste pouvait charger ce que bon lui semble malgré que la même bannière à Aylmer charger 40$ de moins . Bref je ne recommande pas ,même en urgence puisque l’optométriste n’a même pas pris le temps de nous parler et bien expliquer la rougeur aux yeux et la médication ….le tout a été fait tellement rapidement qu’on était qu’un numéro ou un montant d’argent ajouter à son ardoise .

Mya Sage

(Translated) Satisfied with my glasses and the excellent service of Mr Samir. I recommend. (Original) Satisfaite de mes lunettes et du service excellent de Mr Samir. Je recommande.

Olivier Guilbault

(Translated) Slow service and not meeting their deadlines. (Original) Service lent et ne respect pas leurs délais.

miriam saghbini

Posting for my mom: Worst experience of my life. Left from there crying and so mad. From the beginning, the front desk staff was awful. They didn’t even say hi, they directly told me: 80.00$ please. I saw the review before going there and I should of listen to the reviews. I will call the headquarters tommorow and already called my Visa to cancelled the transaction. Then, when I went to the optometrice office, there was 3 people waiting, so she was so much in a hurry. Doctor Song was the worst. My eyes were hurting so much and she forced me to keep them open. I ask her to repeat the prescription because she does not speak either french or english, she started yelling at me and pointing me saying that she will not repeat. I filled a big complaint on her. Still don't believe it. I hope this place close down, how can people be so harmful and mean. Speaking for myself (the daughter, Miriam) it was the worst experience to discover my mom in her room crying because she felt abuse. She started telling me that the doctor forced her and was really mean to her. She said she was crying in front of the doctor and the doctor kept yelling at her to open her eyes. I really think of doing a police complaint. She hurted my mom so much.

Tina Renaud

(Translated) They refused to repair my glasses (the sight that held my glasses branch had fallen off) because I did not buy my glasses there. Really not impressed. (Original) On à refusé de réparer mes lunettes (la vise qui tenait ma branche de lunettes était tombée) car je n’ai pas acheté mes lunettes à cet endroit. Vraiment pas impressionné.

Afsoon Nejati

This was the worst experience I had recently! Please take these reviews seriously. If not you will experience by yourself which would be terrible. Don’t waste your time and money... There are many other stores all around Ottawa that offer so much better service and products.

Manon Desilets

(Translated) Very good experience !!! The staff are super nice and very competent !!! I had excellent service !!!! A special thank you to Marjo who has an excellent eye to help you choose a glasses that suits you very well !!! Thanks to the whole team!!! (Original) Très bonne expérience!!! Le personnel est super gentil et très compétents!!! J’ai eu service excellent!!!! Un merci tout spécial à Marjo qui as un œil excellent pour vous aider à choisir une lunette qui vous va très bien!!! Merci à toute l’équipe!!!

Me Scarlette Hage Notaire

I would never recommend this place to anyone. The staff are not professional, neither was the optometrist. I went to this location to get an eye exam, I was asked to pay before the exam. After paying a staff took me in the back in order to proceed with the preliminaries, the machine where she asked me to rest my chin on was full of foundation left behind by another Customer- she cleaned it with a kleenex and alcohol. She then asked me if I was wearing any contacts lenses and I was, she did not have any contact lenses case to offer me to put my contacts for the duration of the eye exam. Usually at any normal place they offer you a new contact case with solution, in this case they did not have, so the staff got a coffee mug and suggested I would remove my contacts and place them there. Since I refused the optometrist decided to offer me 2 bottle caps and told me they were sterile, I looked at them and they had some sort of a brown residue on them. At that point, I knew I had to leave this place. I asked to be refunded for the exam, the staff told me, she didnt know how to proceed with the reimbursement since the credit card machine belongs to the optometrist that was now busy with another eye exam. So I had to wait. When the optometrist finished with the customer, and was put aware of my decision to not proceed with the eye exam and get a reimbursement, she came to see me and told me the bottle caps were clean, so I pointed out to her the brown dirt on the caps. She told me, that she could not reimburse me because the code on her machine was not working, after I insisted and suggested for her to reimburse my money in cash, she told me she only had 35$ in cash, Since I was getting very frustrated she told me to wait until a customer pays her in cash for me to get reimbursed my full amount (70$), after loosing it, she instructed a staff to reimburse me in cash so I leave. (suddenly more then 35$ was available). I left Optique Laurier, not understanding how a reputable place could offer such bad services, I wasted my time after having planned all my day around this failed appointment.

Lady Rider

(Translated) The place to avoid at all costs. Service done by incompetent, all they want is our money. In my case they should have told me that the frames chosen were not suitable for a home, but of course they did not say anything. And surprise, during my visit to my optometrist, I learn that the prescription is not even the one she gave me two years ago. I then ask him to check my other pairs of glasses at the same time ... and to our astonishment, none correspond to the prescription and all three are different. PROBLEM!!! So I go to laurel optics walk to try to clear up this confusion. I'm trying to find out that she's the prescription on file to see if she's compliant. "Sorry madam we can not give you this information." WHAT????? So can you check in the machine and tell me if the three glasses are the same? "sorry lady come back tomorrow our technician can help you with this problem" The next day, he orally impossible to have any kind of cooperation. The technician is as friendly as a garbage bag, "impossible madam we can not give you this information." Yet 5 minutes ago I was at another optometrist who with great kindness wrote me all the information I needed. So in the end, they are a real crook. In the end, do not go. In laurel optics. Any other place will do a better job without damaging your view. Updates. After a call to the parent company, I received a call from the shop telling me that they wanted to check my glasses and that if there was a mistake they would correct. We have finally arrived at the desired result and they will actually correct the mistake. (Original) La place à éviter à tout prix. Service fait par des incompétents , tout ce qu'ils veulent, c'est notre argent. Dans mon cas ils auraient dû me dire que les montures choisies n'étaient pas adapté pour un foyer, mais bien sûr ils n'ont rien dit. Et surprise, lors de ma visite chez mon optométriste, j'apprends que la prescription n'est même pas celle qu'elle m'avait faite il y a deux ans. Je lui demande alors de vérifier mes autres paires de lunettes aquises au meme moments ...et à notre grand étonnement, aucune ne correspond à la prescription et toute trois sont différentes. PROBLÈME!!! Je me rends donc chez optique laurier aux promenade afin d'essayer d'éclaircir cet embrouille. J'essaie de savoir qu'elle est la prescription au dossier afin de vérifier si elle est conforme. ". Desole madame nous ne pouvons vous communiquer cette informations ". QUOI????? Alors pouvez vous vérifier dans la machine et me dire si les trois lunettes sont pareilles ? ". desole madame revenez demain notre technicien pourra vous aidez avec ce problème " Le lendemain, il oralement impossible d'avoir aucune sorte de coopération. Le technicien étant aussi sympathique qu'un sac à ordure, " impossible madame nous ne pouvons vous donner ces informations." Pourtant 5 minutes auparavant j'étais chez un autre optométriste qui avec une grande amabilité m'a bel et bien écrite toute les informations que j'avais besoi . Donc en définitive, ce sont de vrai escroc. En définitive n'aller pas. Chez optique laurier. N'importe quelle autre place fera un meilleur travail et cela sans endommagé votre vue. Mise à jours. Apres un appel à la maison mère , j'ai reçu un appel de la boutique m'avisant qu'ils souhaitaient vérifier mes lunettes et que s'il y avait bel et bien erreur ils corrigeraient. Nous sommes finalement arrivé au résultat souhaité et ils vont effectivement corriger l'erreur.

Roxanne Grenier

(Translated) Too expensive and not even open on time. (Original) Trop chere et même pas ouvert a l'heure re.

Fran Leahy

I had a very good experience at the Promenades store. The optometrist, Dr. Jarada, was polite and kind and took all the time required, but she only works on Wednesdays. The other optometrist, an asian woman who only speaks english, is quite rude and unfriendly. Because I have mobility issues, the sales person, Suzanne, went and picked frames for me and I also received a competitive rate for my glasses.

Seb Supreme

(Translated) Very bad service, the optometrist was in a bad mood it was very unpleasant, as if she did not want to be there. In addition 2 months after I wanted to go take my prescription to go make me glasses of contacts elsewhere, they told me that people could not write my prescription on a paper except the optometrist when it was necessary that jattende. So I said no problem and waited 15min. I then demender if it was going to be long and she said that remained 5 appointments before you write my prescription on a paper. So I got angry and at that moment they decided to give me my prescription, finally it was already written as I had to call 2 days before. I do not know if they are incompetent or if they did not want to give me my prescription for not that jaille elsewhere ... (Original) Tres mauvais service, l'optometrice etait de mauvaise humeur c'était tres désagréable, comme si elle ne voulais pas etre la. En plus 2 mois apres jai voulu aller prendre ma prescription pour aller me faire faire des verres de contacts ailleurs, ils m'ont dit que personnes ne pouvais m'écrire ma prescription sur un papier a part l'optometrice alors qu'il fallait que jattende. Alors jai dit pas de problème et jai attendu 15min. Jai ensuite demender si sa allait etre long et elle a dit qui restait 5 rendez vous a passer avant qui m'ecrive ma prescription sur un papier. Alors je me suis facher et a ce momment la ils ont décidé de me donner ma prescription, finalement elle etait déjà ecrite vue que javais appeler 2 jours avant. Je ne sest pas si ils sont incompétents ou si ils ne voulaient pas me donner ma prescription pour pas que jaille ailleur...

Divine Malungeni

(Translated) So, I had great service. The welcome is really great. Customer services, optometrists are just super professional. I really recommend you from this place ♥ ️ ♥ ️ ♥ ️ (Original) Alors, j’ai eu un super service. L’accueil est vraiment super. Les services à la clientèle, les optométristes sont juste super professionnels. Je vous recommande vraiment de cet endroit ♥️♥️♥️

Andrea Kubacki

Hold on to your wallets. Aggressive sales, dishonest service, rude when you only want your eye exam and prescription formula, charge fees you didn't agree on and will not reimburse you.

Dominique Beaulieu

(Translated) It seems that the service is not available in French. (Original) Il paraît que le service n'est pas disponible en français.

manassé malungeni

(Translated) Excellent service !!! Super happy I recommend you ???????????????????????? (Original) Excellent service !!! Super content je vous recommande ????????????????????????