Reviews of Lunetterie New Look (Optics Shop)

Elizabeth Pilon

(Translated) There were about 5 girls working that day and they were all behind the counter talking. We were a few customers in the store and people did not receive a hello or came to ask us if we needed help. I was ready that day to buy a pair of glasses and sunglasses for me and my mother so 4 pairs in all! They lost a very nice sale that day that was at a competitor! There was around 5 girls behind the counter talking. We were a couple of customers in the shop and we did not ask for help. I was ready to buy for my mom and I have a pair of glasses and sunglasses so 4 peers in total! They lost a really beautiful day that went to a competitor! (Original) Il y avait environ 5 filles qui travaillaient ce jour là et elles étaient toutes derrière le comptoir en train de jaser. Nous étions quelques clients dans le magasin et personnes n'a reçu de bonjour ou est venu nous demander si nous avions besoin d'aide. J'étais prête ce jour là à acheter une paire de lunettes de vue et solaire pour moi et ma mère donc 4 paires en tout! Ils ont perdu une très belle vente cette journée qui a été chez un compétiteur ! There was around 5 girls behind the counter talking. We were a couple of clients in the shop and no one received a hello and no one asked if we needed help. I was ready to buy for my mom and I a pair of glasses and sunglasses so 4 pairs in total ! They lost a really beautiful sale that day that went to a competitor !

Sir Costco

(Translated) Poor service (Original) Mauvais Service

Danick grenier

(Translated) I went to do my evaluation of the view with new look crossroads. The optimetrist was great. Subsequently, the seller attempted to compete with the competing prices I had already received elsewhere. When I told him the price of estimation I had received, the salesman literally started to call me a liar. He "tried" to find out about the competition I had just visited. When he came back, he told me that this price was impossible and he lowered the competitor, which I strongly recommend "optiprix". I like when a salesman wants to keep a customer and wants to negotiate. The basis is not to belittle a competitor and even less his client. The sale under commission requires a minimum of respect towards the customers. With the exception of the seller, I still enjoyed my experience. (Original) Je suis allé faire mon évaluation de la vue avec new look carrefour. L'optimétriste était génial. Par la suite, le vendeur a tenté de compétisionner les prix concurrenciels que j'avais déjà reçu ailleurs. Lorsque je lui ai dit le prix d'éstimation que j'avais reçu, le vendeur a litérallement commencer à me traiter de menteur. Il a "tenter" de s'informer auprès de la concurrence auquel je venais tout juste de visiter. Lorsqu'il est revenu, il m'a dit que ce prix était impossible et il a rabaissé le compétiteur, que je recommande fortement "optiprix". J'aime quand un vendeur veut conserver un client et veut négocier. La base est de ne pas rabaisser un concurrent et encore moins son client. La vente sous commission nécessite un minimum de respect envers la clientèle. À l'exception du vendeur, j'ai tout de même aimé mon expérience.

Josianne Joanisse

(Translated) 10/10 to the optomerist Mme Clément. On the other hand, on the customer service side, I am really disappointed with the lack of information to give. I verbally advised during my eye exam appointment that I was wearing contact lenses because I have the glasses and the mask I cannot. I asked the optomerist if this was my prescription for contact lenses, she said yes. I was never informed beforehand that I also had to take an appointment with an optician to order my contact lenses. Additionally, there is a $ 40 fee for a contact lens consultation that requires two more clinic appointments. An RV to place a trial glass order. Another VR to make the test glasses look in the eye. I was told it takes a week to receive trial glasses. Been a week, I still have not received. I phone it does not answer. I did not receive a return call. One week of waiting to review the test glasses + A week to try + a week to wait for the glasses to be ordered. So allow 3 weeks before you have a good contact lens order. I then asked to receive my glass prescription and I will arrange to order them by internet on the Cleary site which is much shorter ... I was told madam for that it has costs $ 30 additional. I also speak with the branch manager. I had explained to him over the phone that the last time I didn't order the glasses with them because it was just too long. He usually tells me it takes 2-3 days. I do the outdoors in winter I find its very long to wait after contact lenses. Doing sport with glasses is chaos, everything becomes foggy. I might have wanted to return her for a future eye exam. Too bad because the optomerist is A1. (Original) 10/10 à l'optomeriste Mme Clément. Par contre , côté service à la clientèle je suis vraiment déçu du manque de renseignements donner . J'ai avisé verbalement lors de mon RV d'examen de la vue que je portais des verres de contact parce que moi les lunettes et le port du masque je ne suis pas capable. J'ai demandé à l'optomeriste si c'était sa ma prescription pour des verres de contact , elle m'a répondu oui. On m'a jamais informé préalablement que je devais prendre également RV avec une opticienne pour commander mes verres de contact. De plus , il a un frais de 40$ pour une consultation verre de contact qui exige deux autres rendez-vous à la clinique. Un RV pour passer une commande de verre d'essai. Un autre RV pour faire regarder dans les yeux les verres d'essai. On m'a dit que ça prend une semaine à recevoir des verres d'essai . Fait une semaine , j'ai toujours pas reçu . Je téléphone ça réponds pas. J'ai pas eu de retour d'appel . Une semaine d'attente de revoir les verres d'essai + Une semaine à essayer+ une semaine à attendre la commande des verres . Donc , prévoir 3 semaines avant d'avoir une bonne commande de verre de contact. J'ai demandé alors de recevoir alors ma prescription de verre et je vais m'arranger pour les commander par internet sur le site de Cleary ce qui est beaucoup moins long ...on m'a dit madame pour ça il a des frais de 30$ additionnel . J'ai également parler avec le directeur de la succursale. Je lui avais expliquer au téléphone que la dernière fois je n'avais pas commander les verres avec eux parce que justement c'était trop long. Il ma dit habituellement ça prends 2-3 jours . Je fais du plein air d'hiver je trouve sa très long à attendre après des verres de contact. Faire du sport avec des lunettes c'est le chao ça devient tout embuer. J'ai pu envie de retourner la pour un prochain examen de la vue . Dommage parce que l'optomeriste est A1.

Joy Boushel

The staff here are AMAZING!! They are attentive..generous in their expertise and their service is super quick but never rushed...you get 100% of their attention and time. Compared to so many others that made me feel like they were doing me a favor, this store is a gift!!!

julianne robert

(Translated) After 3 weeks of waiting and no follow-up on their part, I can definitely say that this is the worst customer service. 4 calls later and the money already pocketed, they are unable to say when the order will arrive. Not to mention all the lies they tell to avoid making a refund. Avoid this overcall and go to another NewLook. You will save time and a lot of frustration. (Original) Après 3 semaines d'attente et aucun suivi de leur part, je peux définitivement dire qu'il s'agit du pire service à la clientèle. 4 appels plus tard et l'argent déjà empoché, ils sont incapables de dire quand arrivera la commande. Sans compter tous les mensonges qu'ils racontent pour éviter de faire un remboursement. Évitez cette surcursale et allez dans un autre NewLook. Vous sauverez du temps et des beaucoup de frustration.

Kristopher Fisher

Paid 16.50$ to park, showed up 10 minutes prior to my appointment and found that the optometrist had called in sick. They DID NOT call to cancel the appointment and the staff seemed surprised by my aggravation. NEVER AGAIN! Totally unprofessional and I find it absolutely tacky they are charging people 7$ to cover "covid costs" despite significant revenue growth last quarter. It's really disgusting imo.

MrHypoglycaemic

I had a decent service, however; How hard is it to put a note on a door to let us know when its closed and when its not? Waited a while in front of the door for nothing, wasted so much of my time. Saw some more customer having the same issue. Called 3 times, the answer machine has no informations whatsoever. New Look, please.

M-A Leger

(Translated) **** WORST EXPERIENCE OF MY LIFE !!! We were greeted by a stupid area. No smile, no welcome. It is the basis of customer service. My first impression, we are tackling !!! But I thought let's give them a chance, the last two years have been tough for everyone and maybe she was having a bad day. **** BE CAREFUL, they will force you to take extra exams. I understand that these extra exams are recommended, but they are not mandatory. It is up to the customer. They only think of their pockets, they see you as a number and not as a person or a customer. **** Not only was I forced to take extra exams so that he could take me on as a new client, but they also refused to do the exam for my wife. It is true she is pregnant and yes it is possible that her prescription will change after childbirth, but we were aware of the risk and were ready to take our chance. If his money isn't good for you, neither is mine. **** You will be much better served elsewhere !!! (Original) ****PIRE EXPÉRIENCE DE MA VIE!!! Nous avons été accueillis par une aire bête. Pas de sourire, pas de bienvenue. C'est la base du service à la clientèle. Ma première impression, on vire de bord!!! Mais je me suis dis on va leur donner une chance, les deux dernières années ont été difficile pour tous et peut-être elle avait une mauvaise journée. ****FAÎTES ATTENTION, ils vont vous forcer à faire des examens d'extra. Je comprends que ces examens d'extra sont conseillés, mais ils ne sont pas obligatoire. C'est au choix du client. Ils ne pensent qu'à leurs poches, ils vous voit comme un numéro et non comme une personne ou un client. ****Non seulement, j'étais obligé de faire des examens d'extra pour qu'il me prenne comme nouveau client, mais en plus ils ont refusé de faire l'examen pour ma conjointe. C'est vrai elle est enceinte et oui c'est possible que ca prescription change après l'accouchement, mais nous étions conscients du risque et étions prêt à prendre notre chance. Si son argent n'est pas bonne pour vous, la mienne non plus. ****Vous serez bien mieux servis ailleurs!!!

Léonie T.A.

(Translated) I have been doing business with New Look at this branch for several years and have always had wonderful service. I had several frames made and I have always been super satisfied. I returned today for a new frame and came out with 2 frames. The staff are always super friendly and professional. Mr. Tuan, you are extraordinary. Always a pleasure to do business with you. I recommend it to all of you. (Original) Je fais affaire avec New Look à cette succursale depuis plusieurs années, j'ai toujours eu un merveilleux service. J'ai fait faire plusieurs montures et j'ai toujours été hyper satisfaite. Je suis retournée aujourd'hui pour une nouvelle monture et je suis ressortie avec 2 montures. Le personnel est toujours hyper sympathique et professionnel. Monsieur Tuan, vous êtes extraordinaire. Toujours un plaisir de faire affaire avec vous. Je vous le recommande à tous.

Vincent-enfant Gagnon

(Translated) Best doctor ever! I will always go back to see this optometrist (Original) Best doctor ever ! Je retournerai to toujours voir cette optometriste

Tristan Rettich

Horrible customer service, insane anti theft devices on every pair of glasses making them impossible to try on that no other stores have.

Maison de l'enfance NANY Maison de l'enfance NANY

(Translated) I really had a bad experience when I made an appointment for the review of view it made me wait so I decided to leave and the gentleman at the front desk was very rude in mentioning me that is you thinking mad when you go to the doctor you're waiting for Ben here too! See what polite evil! I'm going back to order my glasses he had lost it we did not have to resume my measurements search to find my horse, then he mentioned me 10 days and of course 10 days later she is not ready and the is the excuse that the laboratory is in renovation etc are really not a good service !!!! (Original) J'ai vraiment eue une mauvaise expérience lorsque j'ai pris rendez-vous pour l'examen de vue il m'ont fait attendre j'ai donc décider de quitter et le monsieur a la réception a été très impoli en me mentionnant qu'est que vous pensiez madame quand vous allez au médecin vous attendez Ben ici aussi! Voyiez quel mal poli! J'y suis retourner pour commander ma lunette il l'avais égarer on n'a du reprendre mes mesures fouille pour retrouver ma monture, ensuite il m'ont mentionne 10 jours et bien sur 10 jours ensuite elle ne sont pas prête et la c'est l'excuse que le laboratoire est en rénovation etc se sont réellement pas un bon service!!!!

Louis-Jean “elle djay” Faucher

I can relate to what a lot of reviews mention, that this branch gets very busy and it can be hard to get attention & service, but once you do get the attention of a representative, the service you get is excellent. I acquired two pairs of prescription eyewear at once (shades & regular glasses). I opted for one of the optional treatment on the regular glasses that filters blue light. After receiving and wearing my glasses for a few weeks, I noticed an unpleasant yellow tinge to the lenses, and people also started asking me if they were transition. I went to the store and told them I wasn't happy with the lense treatment, and that no one mentioned it would have a yellow tinge. Despite being over the "30 day satisfaction guarantee" period, the representative agreed to replace my lenses at no cost, and to apply a different (newer) treatment without the yellow tinge. They ordered the new lenses immediately, and I got a phone call the next week inviting me to come in and get them. I don't know if that was covered under the "90 adaptation period" but regardless, I got great service, great product, and excellent care.

JK Beaton

Comfortable store, good selection, great service with no pressure. Quick turnaround!

Mario Palardy

Amazing customer care and professional services, after-sale services too. Been an absolute faithful customer since 2015, living in downtown Montreal yet drive Up!

Jennifer Laurin

(Translated) Bad service more than 4 weeks wait for glasses (Original) Mauvais service plus de 4 semaines d'attente pour des lunettes

Valérie Mimeault

(Translated) Great !!!! Nice experience. Impeccable service. Attentive to their customers. Thanks to Kevin and especially Tuan !!!!!! (Original) Super !!!! Belle expérience. Service impéccable. Attentionnés à leur clients. Merci à Kevin et surtout Tuan !!!!!!

Steve Larose

(Translated) Prescription error. I did not need glasses ... (Original) Erreur de prescription. Je n’avais pas besoin de lunette...

Anton Mendoza

Amazing customer service. Great location.

Tove Strander

I just moved to Canada and needed to find a new optician. I found Newlook who offer beautiful frames at ok prices. It is not Bonlook there, but Newlooks selection looks better and is definitely better quality. I bought two pair of glasses as well as got new contacts. Very happy with the service! Kind, helpful and knowledgeable staff that I look forward to returning to.

Monique Gruber

Fabulous service from the young man, the technician who did my eye scans.; he was pleasant and patient. The optometrist, Dr. Laudy El-Howayek did the exam with great competence and care. She is the best optometrist I ever dealth with. Unfortunately, I cannot say the same for the consultant who was suppose to help me choose glasses. She gave me the impression that I disturbed her and seemed very happy to be rid of me when I told her that their glasses were out of reach of my budget. She should take a course on client care 101.

J K

The woman with blond hair, dark eyes, dark wide eyebrows (she looks romanian) was very rude, did not want to explain things or answer questions, was acting bossy.

mims Ho

(Translated) I was disappointed with the service, I've been going to Newlook for 4 years, I suffered from myopia and strabismus, when I ask to be referred to see an ophthalmologist to find out if I could do an operation, I was told that the operation was risking, and that with the glasses if I would be better, except that I went to see two ophthalmologists of myself and he told me that my problem was too serious and that I had to undergo an operation, since even with the glasses I saw double, and with time its going to get worse, and worse I could have done this operation 5 years ago,, It's good to want to sell your glasses, but to be honest, since the eyes are one of the most important organs in humans. if you don't know then that's okay but don't discourage people with sight. What would I have done if I hadn't gone to see a professional, I would have suffered and wasted my money, (Original) J’ai été déçus du service, ça fait 4 ans que je vais chez Newlook, je souffrais de myopie et de strabisme, quand je demander d’être référé pour voir un ophtalmologue pour savoir si je pouvais faire une opération, on me répondre que l’opération été risquer, et qu’avec les lunettes si irais mieux, sauf que je suis aller voir deux ophtalmologues de moi-même et il m’a dit que mon problème été trop grave et que je devais subir une opération, puisque même avec les lunettes je voyait double, et qu’avec le temp sa aller s’aggraver, et pire j’aurais pu faire cette opération il y a 5 ans de ça, , C’est bien de vouloir vendre vos lunettes mais soyer honnête puisque que les yeux, est l’un des organes les plus importants chez l’être humain. si vous ne savez pas alors c'est correct mais ne décourager pas les personnes qui souffrent de la vue. Qu'est-ce que j'aurais fait si je n’étais pas aller voir une professionnelle, j'aurais souffert et gaspiller mon argent,

Leah M

I had great service and the optometrist who did my exam was so friendly.

Joël trottier

(Translated) Pitiful after-sales service .. if it is to buy they will fight (almost) otherwise forget it because it hardly looks. (Original) Service apres vente pitoyable.. si c'est pour acheter ils vont se battre entre eux (presque) autrement faut oublier parce qu'il regarde a peine.

Zack Junior

(Translated) Excellent service. Surely I will return to buy other glasses. Personally, the employees of this branch are welcoming. I tested it and I recommend it ???? (Original) Excellent service. Sûrement je vais retourner pour acheter d'autres lunettes. Personnellement les employés de cette succursale sont accueillants. Je l'ai testé et je vous le recommande ????

Green rachel

Very bad service!!!! The Asian clerk was very arrogant and rude. Will not come again.

Terry K.

Couldn’t deliver my glasses after a month. Promised a refund. 8 days later, I’m still waiting for the chèque they promised would be ready in 4 days. They are AWFUL. Avoid this store. Infuriating experience. Disappointing service, long wait times and somewhat indifferent staff. I didn’t feel that my patronage was valued after 14 years of being a loyal customer, I decided to take my business elsewhere.

Clara Chouinard

(Translated) For a first visit, I found that the atmosphere lacked hospitality. Customer service is definitely to be improved. (Original) Pour une première visite, j'ai trouvé que l'ambiance manquait d'hospitalité. Le service à la clientèle est définitivement à améliorer.

Clarence Guilbault

(Translated) Unparalleled service. Exceptional choice of glasses and friendly employees who have good advice! (Original) Service hors pair. Choix exceptionel de lunettes et employés chaleureux qui ont de bons conseils!

CK Chark

Very bad service, I told the girl that this is my first glasses, but she didn't care , just showed me two models then told me I'll leave you to see by yourself and never came back till i called ger to open a blocked one, even she didn't bother herself to open to security lock to try the glasses. So I left withiut even asking how much the lenses cost. Btw there were 4 staffs and no one showed any interest to help. If this is the service before sales so imagine how it will be after sale!

Susan White

(Translated) Very bad service .... no service at all. I entered eyewear and I was the only customer. I spent 5-7 min trying on glasses and not a representative came to see me or greet me. Pitiful service ..... do not recommend at any time. (Original) Très mauvais service....pas de service du tout. Je suis entré dans la lunetterie et j'étais la seule cliente. J'ai passée de 5-7 min à essayer des lunettes et pas un représentant est venu me voir ou m'accueillir. Service pitoyable.....ne recommande pas en aucun instant.

Julien Blieck

Great service all across the board !

Meli Ghob

(Translated) It was the lady who does the tests for the glasses is quite friendly these definitely good if you want to test yourself the only negative point these that the waiting time is quite slow (Original) Cetait bien la dame qui fait les tests pour les lunettes est assez amical ces définitivement bon si vous voulez vous tester le seul point négatif ces que le temps d'attente est assez lent

Valerie Lalime

(Translated) Isabella is an extraordinary advisor !! In addition, I saw her organize herself with a particular client, she was very tactful and calm !!! Wow! (Original) Isabella est une conseillère extraordinaire!! De plus, je l’ai vue s’organiser avec un client particulier, elle a défait preuve de tact et de calme!!! Wow!

Megan Shea

(Translated) Total disrespect, extremely rude customer service. I waited 5 minutes at the door to be served. Next, the assistant made me wait in front of her while chatting about her personal affairs with her boss for another 5 minutes, instead of helping me or preparing for my meeting. (Original) Manque de respect totale, service à la clientèle extrêmement désagréable. J’ai attendue 5 minutes à la porte pour être servi. En suivant, l’adjointe ma faite attendre devant elle pendant qu’à jasait des ses affaires personnelles avec sa patronne pendant un autre 5 minutes, à place de me servir ou préparer pour mom rdv.

Ana Maymone

My wife and I had an appointment with Dr. Cortés in December 2019. She was excellent and very attentive. As my wife doesn't speak French, she offered to do the consult either in English or Spanish. We appreciate that. We had a great experience with everyone at Newlook.

Mr. Locks

The lady behind the back counter was totally bitchy when it came to giving us the glasses. Very sloooooow service (took weeks, they never called us WE had to run after THEM, and they didn't even make the glasses right!!!!) Very expensive too. I'll stick to other optometrists from now on.

Cedric St-Jean

This place is an absolute joke of a location, I tried for close to 2 weeks to book an appointment left messages or got placed on hold and never got answered or had phone calls returned. I finally get an appointment and the DAY OF they call me and cancel. If you want to waste time and money and just get frustrated than this is definitely the place for you.

Dom P

Very slow customer service. They need more staff and work faster. Expensive

Adam Hachicha

(Translated) Horrible customer experience, I went to buy two pairs of glasses, one for myself and one for my wife. I was approached by an Asian with arrogant and hurried glasses. He cut me off from buying it. Too bad for them, I would not set foot there again. (Original) Horrible experience client, je suis aller acheter deux paires de lunettes une pour moi une pour ma femme. J’ai été abordé par un asiatique à lunette arrogant et pressé. Il m’a coupé l’envie d’en acheter. Tant pis pour eux, je ne metterais plus les pieds la bas.

F. E.

Very rude. Only wants your money. Very poor customer service. Will never go back.

Mike Kalwahali

(Translated) It’s a very bad place !! They don't have good service. They have no professionalism. I had to stop with them because they couldn't even analyze the eyes properly. They're going to drag you around so you don't get any results in the end. (Original) C’est un très mauvais lieu !! Ils n’ont pas un bon service . Ils n’ont aucun professionnalisme . J’ai dû arrêter avec eux car ils ne savaient même pas analyser les yeux correctement . Ils vont vous faire traîner pour n’avoir aucun résultat au final .

Martine B.

(Translated) We ask $ 30 for an adjustment of the temple of glasses if "those there" were not bought on the spot, whereas it is free everywhere else. (Original) On demande $30 pour un ajustement de branche de lunettes si "celles là" n'ont pas été achetées sur place, alors que c'est gratuit partout ailleurs.

Catherine Tessier

(Translated) All the staff are very friendly, we laughed a lot. Good price. I recommend. (Original) Tout le personnel est très sympatique, nous avons beaucoup rit. Bon prix. Je recommande.

Myriam Bernier

(Translated) I do not recommend going to this Newlook eyewear. Customer service is poor. The staff are stupid. I waited a long time without anyone speaking to me. The wait is long. The optalmologist I got was great. Too bad the rest of the service was not up to par. Really disappointed. (Original) Je vous déconseille d’aller à cette lunetterie Newlook. Le service à la clientèle est médiocre. Le personnel est bête. J’ai attendu longtemps sans que personne ne m’adresse la parole. L’attente est longue. L’optalmologiste que j’ai eu était super. Dommage que le restant du service n’ait pas été à la hauteur. Vraiment déçue.

Danielle Vallée

(Translated) I appreciated the service ..... lots of help and choice (Original) J'ai appréciée le service ..... beaucoup d'aide et de choix

Serge “Le Gars du Câble” Williams

(Translated) Excellent Service I experienced my first proximity lens (it's like 2 corrections in the same glass, a correction for the computer and the other for reading which are not the same distances…) but being a computer developer, I I realized that I do not read documents often my eyes are constantly on a very large computer screen, I told them about it and they replaced me for free for a computer glasses only which is much more comfortable in my case. WOW! Crystal's vision now. Thanks to the whole team! Serge (Original) Excellent Service J'ai expérimenté ma première lunette de proximité (c'est comme 2 corrections dans le même verre, une correction pour l'ordi et l'autre pour la lecture qui ne sont pas les mêmes distances…) mais étant développeur informatique, j'ai réalisé que je ne lisais pas de documents souvent mes yeux sont constamment sur un très grand écran d'ordi, je leur en ai fait part et ils m'ont remplacé gratuitement pour une lunette ordinateur uniquement qui est beaucoup plus confortable dans mon cas. WOW! Vision de Crystal maintenant. Merci à toute l'équipe! Serge

Dr Robert Biskup

Excellent service!

Melodie Peterson

Its not the friendliest Place ...

Meryem Taleb Bendiab

(Translated) Excellent service. (Original) Excellent service.

Alice AbiRaad

Great client service, We went there to check a glasses and we had a very good client service!

Shawn H

Great place to get an eye exam in Le Plateau

Rachel Zhang

Got an excellent service, everyone is very nice and they are quite professional to give me all the advises to have the best. I’m very satisfied!

Fanie Auclair

(Translated) Courteous, fast and very warm service! Thanks to Marion who adjusted my glasses in 2 steps 3 movements this morning! :) I recommend ! (Original) Service courtois, rapide et très chaleureux ! Merci à Marion qui a ajusté mes lunettes en 2 temps 3 mouvements ce matin ! :) Je recommande !

Christine St-Onge

(Translated) Truly 5 star service from start to finish. (Original) Vraiment service 5 étoiles du début à la fin.

a troubadour

(Translated) I was very satisfied with the service even with an error mr.tuan very friendly and professional thank you for the service a.bond (Original) j ai été très satisfait du service même avec une erreur mr.tuan très sympathique et professionnel merci pour le service a.bond

Hub

I'm reading the reviews here and unfortunately have to agree. Works in customer service but feels like I'm interacting with people acting above their payroll . . .

David Christopherson

(Translated) Excellent service. Optician has a good eye to find you the right pair! (Original) Excellent service. Opticienne a un bonne oeil pour vous trouver la bonne paire!

Thu Ngan Trinh

(Translated) Very friendly and kind staff. I had an old pair of glasses repaired without charge. And I had a pair of glasses made with a prescription from the outside. And although I did not buy new frames, they still gave me a discount! Best New Look service so far (compared to other branches). (Original) Personnel très sympathique et gentil. J'ai fait faire réparer une vieille paire de lunette sans frais. Et j'ai fait refaire une paire de lunettes avec une prescription de l'extérieur. Et malgré que je n'ai pas acheter de nouvelles montures, elles m'ont quand même donner un rabais! Meilleur service New Look jusqu'à maintenant (comparativement aux autres succursales).

Claudine Lahaie

(Translated) Good customer service. The women who work there are all smiling and polite. We are very satisfied with our experience. (Original) Bon service à la clientèle. Les femmes qui y travaillent sont toutes souriantes et polies. Nous sommes bien satisfait de notre expérience.

dcholette07

(Translated) The customer service at this branch is rotten. The lady who served me had a really unpleasant attitude .... No hello or even sourrire. Without any way and making me feel as if I was bothering. Sorry but as a consumer we do not have to be served in such a way. All a customer service! (Original) Le service à la clientèle à cette succursale est pourri. La dame qui m'a servie avait une attitude vraiment déplaisante.... Aucun bonjour ou même sourrire. Sans facon et me faisant sentir comme si je dérangeais. Désolé mais en tant que consomateur on as pas a se faire servir d'une tel facon. Tout un service à la clientèle!

Zia Diorio

(Translated) I had my appointment at 8 am with the optometrist (great service by the way). I had an appointment at 9am to try and buy my frames. One of the girls on the floor was reminded that I was there and that I had been waiting for a while (around 8:30 am to 9:15 am). She started talking about me with her colleague when I was literally 1m away, saying that I should have come to see her (something I had done and I was the only one sitting waiting for several minutes) . I have never seen such poor service and am usually very patient and understanding, but hearing someone talk about me with an attitude when I have followed all instructions and waited is no! I recommend eyewear for the optometrist only. (Original) J’ai eu mon rdv à 8h avec l’optométriste (super service d’ailleurs). J’avais rdv à 9h pour essayer et acheter mes montures. Une des filles du plancher s’est fait rappelée que j’étais là et que j’attendais depuis un bout (environ de 8h30 à 9h15). Elle s’est mise à parler de moi avec son collègue alors que j’étais littéralement à 1m en disant que j’aurais dû venir la voir (chose que j’avais fait et j’étais la seule assise à attendre depuis plusieurs minutes). Je n’ai jamais vu un aussi mauvais service et je suis habituellement très patiente et compréhensive, mais entendre quelqu’un parler de moi avec une attitude alors que j’ai respecté toutes les consignes et attendu c’est non! Je conseille la lunetterie pour l’optométriste seulement.

Montserrat Cortez

(Translated) Excellent service! Not only were all of the employees friendly, they were very knowledgeable about their products. They offered me several designs that matched my face and were with me throughout my purchase. Thanks and a special thank you to director Tuan. (Original) Excellent service ! Non seulement tous les employés étaient sympathiques, mais ils connaissaient très bien leurs produits. Ils m’ont proposé plusieurs modèles qui allaient avec mon visage et m’ont accompagnée tout au long de mon achat. Merci et un merci particulier au directeur Tuan.

Cathy Beausoleil

(Translated) Dr. Hamelin is definitely the best optometrist in Montreal. Always smiling, professional, she will not prescribe glasses for nothing. She has my 100% confidence. Kevin is a great salesperson. When the time comes to buy glasses, he takes the time and is not shy to tell you the truth and guide you in your choices. Thank you very much to the whole team and see you soon. (Original) Dr. Hamelin est définitivement la meilleure optométriste de Montréal. Toujours souriante, professionnelle, elle ne vous prescrira pas de lunettes pour rien. Elle a ma confiance à 100%. Kevin est un excellent vendeur. Lorsque vient le temps d’acheter des lunettes, il prend le temps et ne se gêne pas pour vous dire la vérité et vous éclairer dans vos choix. Merci beaucoup à toute l’équipe et à bientôt.

Michaël Côté

(Translated) For eye exams, people are very friendly and the advice is relevant. (Original) Pour les examens de la vue, les gens sont très sympathiques et les conseils pertinents.

Jaw ad

I am so happy with my custom made sunglasses. The staff took the time to let me try all the models I liked + suggestions. There was a mistake in the correction applied on the lenses but they managed to solve it very fast which is the best sign of a good customer support. The manager is always there to drop some jokes which is pleasant.

Nicky Mong

I was looking at the reviews and all u people that put 1 star are wrong . It’s been many years I go there and always get excellent service even if the staff changes. Everyone I brought there feels the same way . Good job and keep it up

Howard Shinder

This place is god awful. They will take your money for an 'exam' and when you ask about eye diameter they will not tell you unless you pay them an additional amount!! They only care about selling their own overpriced merchandise. When I complained about this fact the woman actually said to me "if you buy your contacts online how am I to make money?" AVOID THIS FRUSTRATION LIKE THE PLAGUE.

Mr. Peter Molloy

(Translated) Because that's where I bought the glasses I'm wearing right now. (Original) Parce-que c'est là que j'ai acheté les lunettes que je porte en ce moment.

Ruby

(Translated) Before visiting this branch where I am not a client, I first went to my usual office where I have been a client for over 20 years. I wanted to fit a pair of glasses I bought online. They refused to serve me! So I went to New Look rue Saint-Laurent where I was kindly welcomed, we took the time required to properly adjust my glasses with a smile and without ever asking me where they came from ... is officially my new spot! (Original) Avant de visiter cette succursale où je ne suis pas cliente, j'ai d'abord été à mon bureau habituel ou je suis cliente depuis plus de 20 ans. Je voulais faire ajuster une paire de lunettes achetée en ligne. On a refusé de me servir! Je me suis donc présentée au New Look rue Saint-Laurent où on m'a gentiment accueillie, on a pris le temps requis pour ajuster adéquatement mes lunettes avec le sourire et sans jamais me demander la provenance de celles-ci...c'est officiellement mon nouveau spot!

virginie gagnon

(Translated) Very bad service..I definitely wouldn't recommend you .. (Original) Très mauvais service..je ne vous recommenderai pas surement..

Kinozoid

(Translated) Best experience in an eyewear store of my life! Great service and great choice of glasses. The manager was super understanding and welcoming, I recommend to everyone! (Original) Meilleure expérience dans une lunetterie de ma vie! Super service et super choix de lunettes. Le gérant était super compréhensif et accueillant, je recommande à tout le monde!

David Boitard

(Translated) The Lady Optometrist was very kind and professional (Original) La Dame Optométriste était très gentille et professionnelle

Marc R

(Translated) Excellent service received this Saturday, attentive staff and good recommendations for the choice of glasses and lenses. (Original) Excellent service reçu ce Samedi, personnel à l’écoute et bonne recommandations pour le choix des lunettes et des verres.

Simon Robidas

(Translated) I tried a dozen frames when I was the only customer in the store, and the two employees present did not deign to speak to me. Maybe their chairs were so comfortable that he didn't want to risk getting up? (Original) J'ai essayé une bonne dizaine de montures alors que j'étais le seul client dans le magasin, et les deux employés présents n'ont pas daignés m'adresser la parole. Peut-être leurs chaises étaient-elles si confortables qu'il ne voulaient pas se risque à se lever?

Vincent Poirier

(Translated) They charge $ 7 to have the frames tried on, and you can't be accompanied. The disinfectant is expensive! Go to Chicoutimi;) (Original) Ils chargent 7$ pour faire essayer les montures, et c’est impossible d’être accompagné. C’est cher le désinfectant! Allez à Chicoutimi ;)

Tatiana Tanizaki

By far, my worst shopping experience ever. I came to get prescription lenses for my sun glasses. The first result was completely different from the original lenses. I requested them to change it for a darker shade. I came back next week, and my glasses weren't there, but in another address. The staff insisted it was my fault, even if I did absolutely nothing. Another employee came and apologized, said the glasses would be there next week. I came back next week, the glasses were there, but not ready, because they cut the lenses wrong (inverted). I came back the next week to find a pair of glasses still too light (they look more like transition lenses than sunglasses) AND they lost my original lenses. The employee said he would call the lab and he would call me back,which obviously he didn't. All this process took around 6 weeks. I'm unhappy. Don't go there. This place is a mess.

Mélissa Nilsson

(Translated) I am patient when I am well informed. But transparency is not their strength at all. I've been waiting for contact lenses for a month. I have no problem waiting, but I have called 3 times to find out what is going on and each time I am told that they will receive them in a week ... but they obviously do not receive them ... It's okay if there is a problem with the supplier ... but you shouldn't make customers believe that you will receive their contact lenses between 3 to 6 days after ordering them. Then, if you do not manage to receive them, do not make your customers believe that it will be the case ... In short, lack of transparency. (Original) Je suis patiente lorsqu'on m'informe bien. Mais la transparence n'est pas leur force du tout. J'attends des verres de contact depuis un mois. Je n'ai aucun problème à attendre, mais ça fait 3 fois que j'appelle pour savoir ce qui se passe et à chaque fois on me dit qu'ils vont les recevoir dans une semaine...mais ils ne les reçoivent pas évidemment... C'est correct s'il y a un problème avec le fournisseur...mais il ne faut pas faire croire aux clients que vous allez recevoir leur verre de contact entre 3 à 6 jours après les avoir commandé. Puis, si vous n'arrivez pas à les recevoir, ne faites pas croire à vos clients que ce sera le cas...Bref, manque de transparence.

Stacy Geraghty

(Translated) Worst customer service I have seen in my life. Fortunately there is a lot of competition in this area. (Original) Pire service à clientèle que j’ai vu de ma vie. Heureusement il y a beaucoup de compétition dans ce domaine.

Andrée S

When your in the store/clinic they're pretty helpful not rude but. I call today at 9:30 (opening hour) no answer until 10 and spoke to a rude associate that insisted on cutting me off as if I was in the wrong. I had to ask her to let me explain. Working in customer service I can understand store policies/prices may change and poor customer service. I called to order some lenses for around the price I was quoted and was told it would be about $75.00 more. I'll pay more if the service/quality is there. Piece of advice learn how to communicate with your customers, how long is a price quote good for, I apologize for the inconvenience our prices have changed...that sort of thing don't cut them off as if your frustrated.

BretchkoッSimon-Benoît（_RIOPA_Psychology_）

Very professional and extremely patient staff! Have been going to the same place for over 10+ years :) my top 5 place in montreal to buy glasses!

natassja bedard

Great service !! Great prices too:)

Rej M

(Translated) I was told that the glasses would be good for reading, seeing the computer and just 10 feet away (to leave a larger part to see the screen.) Finally, I couldn't see anything beyond 6 feet (2 meters). ) and to see the screen there was just a VERY small part of the glasses that could do it with the head tilted all the time with the eyes up. Too big part to read, Completely useless glasses for a computer. They wanted to redo them but I said NO. Badly advised (too fast) therefore loss of confidence. Who wants to tap 1 month to finally MAY have the right glasses? And they wondered why I was in a bad mood. I had to go to another place and the procedure was not the same, much more specialized, longer encounter with use of special glasses to do tests to be sure everything will be fine. It's been 2 times in 2 months that I have received poorly made glasses. My patience is crumbling. (Original) On m'a expliqué que les verres seraient bons pour lire, voir l'ordie et juste qu'à 10 pieds ( pour laisser une partie plus grande pour voir l'écran.) Finalement , je ne voyais rien dépassé 6 pieds ( 2 metres) et pour voir l'écran il n'y avais juste qu'une TRÈS petite partie des verres qui pouvaient le faire avec la tête penché tout le temps avec les yeux vers le haut. Trop grosse partie pour lire , Verres totalement inutiles pour un ordinateur. Ils ont voulue les refaire mais j'ai dit NON. Mal conseillé ( trop rapide) donc perte de confiance. Qui a le goût de taponner 1 mois pour finalement PEUT ÊTRE avoir les bons verres? Et ils se demandaient pourquoi j'étais de mauvaise humeur. J'ai due aller à un autre endroit et la façon de procéder n'étais pas la même , beaucoup plus spécialisé , rencontre plus longue avec utilisation de verres spéciaux pour faire des tests pour etre certain que tout sera bien. Ca fait 2 fois en 2 mois que je reçois des verres mal fait. Ma patience s'effrite.

Stéphanie Lauzière

(Translated) I am very satisfied with my experience at New Look Granby! The advisor helped me greatly in my choice of sunglasses and explained to me the advantages of each type and color of lenses so that my frames are suitable for the sports activities I practice. (Original) Je suis très satisfaite de mon expérience chez New Look Granby! Le conseiller m'a grandement aidé dans mon choix de monture solaire et m'a bien expliqué les avantages de chaque type et couleur de verres afin que ma monture soit adaptée aux activités sportives que je pratique.

johanne berger

(Translated) Very good after sales service (Original) Très bon service après vente

Guy St-Jean

(Translated) Qualified optometrist, but if you do not intend to purchase your glasses there you will probably find, like me, that customer service is VERY limited. Payment is required as soon as you set foot in a branch. We can clearly see that all that matters to them is your money, they don't care about your customers. No wonder you get an appointment there so quickly, I think people have understood that it is better to go elsewhere so it is not very busy. As for me, that says it all! (Original) Optométriste qualifiée, mais si vous n'avez pas l'intention d'acheter vos lunettes à cet endroit vous trouverez sans doute comme moi que le service au client est TRÈS limité. Le paiement est exigé dès qu'on met le pied en succursale. On voit visiblement que tout ce qui leur importe c'est votre argent, votre clientèle ils s'en foute. Ce n'est pas étonnant que l'on y obtienne un rendez-vous aussi rapidement, je crois que les gens ont compris qu'il était préférable d'aller ailleurs donc ce n'est pas très achalandé. Quant à moi, cela veut tout dire !

Magenta A

Customer service is mediocre, the sales guy Ali got discouraged because my young son couldn't decide his first pair of glasses, so he wasn't really helpful , and he went to chat with his collegues at the back, not enough variety for kids frames, probably will end up going to downtown. Did not enjoy the experience. That's dat!

J Bourassa

(Translated) Very nice people as always. Adjusted my glasses for free. Always very good service. Adjusted my glasses for free. (Original) Very nice people as always. Ajusted my glasses for free. Toujours un très bon service. Ajusté mes lunettes gratuitement.

ali bouhaddou

(Translated) Excellent organization and great experience! I did: the eye check with the optometrist, the maintenance of my current glasses, as well as the order of contact lenses. (Original) Excellente organisation et très belle expérience! J'y ai fais : le contrôle de vue avec l'optométriste, l'entretien de mes lunettes actuelles, ainsi que la commande de lentilles de contact.

Mario Lacroix

(Translated) ****Update***** I went to get my glasses adjusted and they offered to change my lenses for free even though I don't have the scratch warranty. I was told that it is not glass, but plastic and that only 1% of glasses are glass these days ... I take away a star because no one had ever told me that before the purchase and even now they say glasses, for me it is a misrepresentation. I remove the other stars for this plastic that is too expensive and worthless, even with the anti-scratch it is extremely easy to scratch. So the two stars are only for the good service of the technicians who are always nice and polite to me. -------------------------------------------------- -------------------------------------------------- ----------- Paid over $ 700, three months after the lenses are all scratched, the person tells me that the dust thrown up in a dirt road is enough to scratch glasses, yet my friends have glasses that are 5 years old and they don't have a quarter of my graffiti (I work on the computer ...) I asked for my prescription and one they only put one information even if I paid apart from glasses ... I STRONGLY advise against! (Original) ****Mise à jour***** Je suis allé faire ajuster mes lunettes et ils m' ont offert de changer mes verres gratuitement même si je n'ai pas la garantie contre les égratignures. Je me suis fait dire que ce n'est pas du verre, mais du plastique et que seul 1% des lunettes sont en verre de nos jours... J'enlève une étoile parce que jamais on ne m'avais dis cela avant l'achat et que même maintenant ils disent des verres, c'est pour moi de la fausse représentation. J'enlève les des autres étoiles pour ce plastique trop cher payé et qui ne vaut rien, même avec l'anti-graffigne il est extrêmement facile a rayer. Donc les deux étoiles sont uniquement que pour le bon service des techniciennes qui sont toujours gentille et polies avec moi. --------------------------------------------------------------------------------------------------------------- Payé plus de 700$, trois mois après les lentilles sont toute graffignées, la personne me dit que la poussière levée dans un chemin de terre suffit a graffigner des lunettes, pourtant mes amis ont des lunettes datant de 5 ans et elles n'ont pas le quart de mes graffignes (je travail à l'ordi...) J'ai demandé mon ordonnance et un ils n'ont mis qu'une information même si j'ai payé à part des lunettes... je déconseille FORTEMENT!

MARK KOSTAS

(Translated) the frames are very very expensive (Original) les montures sont tres tres cheres

Dhiane Boisvert

(Translated) Nice and professional staff (Original) Personnel gentil et professionnel

Officiel_Tropi

(Translated) Omg it's crazy how expensive they are They in fact my daughter wear 2 glasses which means paying two more expensive omg I was at the glasses manufacturer have the top service they take the time to explain well I love a big ZERO for new look (Original) Omg c'est fou comment ils sont cher Ils in fait ma fille porter des 2 lunette qui veut dire payer deux plus cher omg j'ai été chez le lunetier ont le service top ils prenne le temps de bien expliquer j'adore un gros ZÉROpour new look

Vee G.

I'd like to say special thanks for this gentleman Mark who helped me got my contact lenses :) This morning I had an urgent case so I called them quickly, and then did a walk-in with 0 expectations that they were able to help me. They went extra miles to assist me with my contact lenses. Great Services!!! I'm definitely coming back!

John MacLeod

I went there yesterday to pick up one of the two pairs of glasses that are ordered for me they're highly overpriced two for one deal I guess the lady to adjust my glasses does not like me so instead of adjusting my glasses she sent me straight to the cash out did nothing but tell me that my prescription was no good I am not impressed with this company I've never been impressed with them they are ignorant

Anne-Marie Gervais

(Translated) I went to get my glasses and I asked for Purell to disinfect my hands and the glasses. The gentleman is never to disinfect my hands, after all he touches my face to adjust my glasses. I just wanted to be reassured, anyone comes in and tries on glasses. (Original) J'ai été chercher mes lunettes et j'ai demandé pour du Purell pour désinfecter mes mains et la lunette.Le monsieur lui c'est jamais désinfecter les mains,après tout il me touche le visage pour ajuster mes lunettes. Je voulais juste être rassurer, n'importe qui entre et essaie des lunettes ..

Gisèle Normand

(Translated) If ever there is the 2 for 1 I do not recommend the quality of the poor glass. No anti-reflective, anti-scratch or anti-fog. I recommend paying for a good pair of glasses. Disappointment with the emergency service, were unable to recognize a blocked lacrimal gland despite the size it had. Disappointment on all points. For Granby eyewear I do not recommend. (Original) Si jamais il y a le 2 pour 1 je ne recommande pas qualité du verre pas terrible. Aucun antireflet, antigrafigne ni antibuée.je recommande de payer une bonne paire de lunettes. Déception du service rendu en urgence, ont pas su reconnaître une glande lacrymale bouchée malgré la grosseur qu’elle avait. Déception sur tout les points. Pour lunetterie de Granby je ne recommande pas.

francis lambert

(Translated) the service has improved significantly since my last visit, keep going! (Original) le service s est nettement amélioré depuis ma derniere visite , continuez !

samuel Ponton

Does no one work the phone ??? Cause im calling alot

Thomas Markus

Excellent service. The eye exam was thorough. Staff are professional and polite. Great selection of eyewear and contact lenses.

Karljessy Photographe

(Translated) The worst place for the service. This goes back to 3 years ago when buying prescription glasses. 1 service for the exam was slow I had an appointment I spent 45 minutes later. 2 when choosing glasses no help 3 I paid in full my glasses with the promise that it would be delivered within 7 days I received my glasses 34 days later. Not having learned from my mistakes, yesterday I went back to take an eye exam appointment, already the man who answered me was a patron of all levels, having chosen my appointment I asked to pay immediately (I have a new private insurance and I wanted to make sure everything was in order with the insurance payment card) and the man refused me Protestants (SEE THAT WE DO THAT YOU MUST PAY TO YOUR RENDEZ YOU) always condescending and arrogant. So I canceled my appointment and left. Just do not go there and there are other optometrists in the area. For my part I am going to Georges Laoune on Sherbrooke (I had my appointment immediately) the service is impeccable they even advised me to wait in January for the purchase of my glasses, because they would have half price (Original) Le pire endroit pour le service. Cela remonte à 3 ans lors d'achat de lunette de prescription. 1 le service pour l'examen était lent j'avais un rendez-vous j'ai passé 45 minute plus tard. 2 lors du choix de lunette aucune aide 3 j'ai payé en entier mes lunette avec comme promesse qu'elle serait livré dans un délais de 7 jours j'ai reçu mes lunettes 34 jours plus tard. N'ayant pas apprit de mes erreurs , hier j'y suis retourné pour prendre un rendez-vous examen de la vue, déjà l'homme qui m'a répondu était d'une condescendance à tout niveau, apres avoir choisis mon rendez vous j'ai demandé à payer immédiatement (j'ai une nouvelle assurance privée et je voulais m'assurer que tout était en ordre avec la carte de payment de l'assurance) et l'homme ma refusé protestants (VOIR QUE NOUS FAISONS CELA VOUS DEVEZ PAYER À VOTRE RENDEZ VOUS) toujours sous la condescendance et l'arrogance. J'ai donc annulé mon rendez vous et je suis partie. N'allez tout simplement pas à cette endroit il y'a d'autre optométristes dans les environs. Pour ma part je suis allez chez Georges Laoune sur Sherbrooke (j'ai eu mon rendez vous immédiatement) le service est impeccable ils mon même conseillé d'attendre en janvier pour l'achat de mes lunettes, car ils aurait des moitié prix

Jenny Cruz

fair enough.

Stephanie Belisle Nadon

(Translated) Impeccable service! Very courteous and courteous, good explanations. The super nice optometrist and frame sales service very good! Thank you we are satisfied! (Original) Service impécable! Très courtois et courtoises, bonnes explications. L'optométriste super gentille et service de vente de monture très bon! Merci nous sommes satisfaits!

Kettly Gustave

(Translated) At New Look in Lachine, employees do nothing by halves. I had five star service. Ginette was patient and amazingly helpful. I was really blessed with this rare gem. She quickly understood my needs and her explanations were clear and precise. I look forward to my two pairs of glasses. New Look has a wealth of great employees. Thank you to the Lachine branch. (Original) Chez New look à Lachine les employés ne font rien à moitié. J’ai eu un service cinq étoiles. Ginette a été patiente et d’une aide extraordinaire. J’ai été vraiment choyée par cette perle rare. Elle a compris rapidement mes besoins et ses explications ont été claires et précises. J’attends avec impatience mes deux paires lunettes. New Look a une mine de bons employés. Merci à la succursale de Lachine.

Bruno POMPEE

(Translated) I have been wearing glasses for 15 years and this is the first time I have had such poor service. The counselor made it clear to me that she didn't feel like disinfecting more than 5 frames despite the fact that I had paid $ 7 in Covid tax. The optometrist was not listening and was casual. In short, I strongly advise against this place (Original) Ça fait 15 ans que je porte des lunettes et c'est la première fois que j'ai un service aussi médiocre. La conseillère m'a fait clairement comprendre qu'elle n'avait pas le goût de désinfecter plus de 5 montures malgré le fait que j'avais payé 7$ de taxe Covid. L'optométriste n'était pas à l'écoute et était désinvolte. Bref, je vous déconseille fortement cet endroit

Urban virgo

I came here for an eye exam and ended up buying a pair of prescription glasses as well. When I first came for my eye exam I had told the girl at the desk that I had an appointment for 10:50 and was here for it, she looked at me and said I don’t think it’s here and if I knew there was another Newlook on St Catherine’s. I told I did but I specifically called this location because I work just around the corner. She then took down my name and told me my appointment had been moved to 11:15 and they tried to call me. I told her no body called me and gave a stupid stare in return. I said it’s fine whatever it’s only 25 mins difference, I’ll wait. The exam went fine however I was late for work because of this delay which really annoyed me. I knew the exams would take an hour which was why I booked it an hour and 15 mins before my shift! A few days after I returned to search for glasses, I literally had two pairs to choose from because I have a wide face. Nothing freakishly wide, just wider than usual I guess considering they barely had any options for me. I ended up picking a pair of Jimmy Choo’s. The pair came in the store exactly 10 days after ordering and when I placed them on, it was so tight on my face you could see my temples being pushed in. The girl that I was dealing with that day tried to widen it but it was just too uncomfortable for me and for $629 I was not going to settle on those glasses so I asked her what I would need to do if I found a pair I liked at another Newlook location. She said to go back to the store, get the model number and come back to give them the model so they could order it and have it sent there. I said, okay....can’t I just call you with that info or why can’t I just do it all at the other location? She was like well your file is here and we would have to take new measurements. Annoyed I just left and that was the last time I dealt with them. I went to the other Newlook and they were able to process my order fine from there because they have THE SAME database on their computer and are capable of taking measurements as well. I was so frustrated with the experience here and will never go there again. The staff are inexperienced and do not provide service in the best interest of their clients.

Daniel Mazur

(Translated) I had a fabulous experience, service was very fast. The staff is very competent and professional. Great customer service, no sales pressure and the staff was very friendly. Thank you New look Eyewear St Catherine. (Original) Je vécue une expérience fabuleuse, service étais très rapide. Le staff est très compétent et professionnel. Une service à la clientèle formidable, pas de pression de vente et le staff étais très aimable. Merci New look Eyewear St Catherine.

Bob deere

Great place to go, very friendly and knowledgeable staff.

10N3

(Translated) Very disappointed, we had an appointment and I missed work and my daughter at school. The person was wrong week and they did nothing to fix the mistake and I made an appointment elsewhere. Bad service, glad to not have bought at this place Update ... February 27th Answer: sorry 4 days later, our exam took place yesterday and the glasses are already bought (Original) Très déçu, on avait rendez-vous et j’ai manqué au travail et ma fille à l’école. La personne s’était trompée de semaine et ils n’ont rien fait pour réparer l’erreur et j’ai pris rendez vous ailleurs. Service pourri , bien content de ne pas avoir acheté a cet endroit Update...27 fevrier Réponse : désolé 4 jours plus tard , notre examen s’est déroulé hier et les lunettes sont déjà achetées

Bernard Bond

(Translated) A big zero service rots they are all mixed up (Original) Un gros zéro service pourrit ils sont tous mêlés

Ashutosh Gupta

I’ve been going here for the past 13 years and I can always count on getting excellent customer service.

Jean-Guy Coulombe

(Translated) There is little choice of frame and no quality (Original) Il y a peu de choix de monture et pas de qualité

Marc Leblanc

Very good !

Mathilde Recly

(Translated) Terrible customer service. (Original) Service client exécrable.

Samuel Boulerice

(Translated) Great service, the staff are really friendly. 5/5 (Original) Super service, le personnel est vraiment sympathique. 5/5

Maissa Mokhtar

(Translated) Brigitte Parent is the most competent, professional, meticulous, and patient optician I have ever met. To avoid confusion, I would like to point out that she works at the eyewear 930 rue Sainte-Catherine Ouest. If you ever read this comment, Brigitte: Thank you! (Original) Brigitte Parent est l'opticienne la plus compétente, professionnelle, méticuleuse, et patiente que j'aie jamais rencontrée. Pour éviter les confusions, je tiens à préciser qu'elle travaille à la lunetterie 930 rue Sainte-Catherine ouest. Si jamais vous lisez ce commentaire, Brigitte : Merci !

Amian Elhasdi

Nice place, professionals except there are some that are so rude. specially at Angrinion area in Montreal West.

Josh Rasta Geek

(Translated) Thank you for adjusting my glasses of other brands! :) (Original) Merci d'avoir ajusté mes lunettes d'autre marque! :)

Max Poulin

Optometrist was great, very professional. Regular staff not so pleasant. Buttload of clients so they can't give a careful service. They should probably have more personnel. In the end though, they get it done and it gets done quickly...so could even be a good thing.

Andrea Belhadj

Bad experience especially with 2 woman's at the front desk ..young eye doctor fantastic polite professional best experience ever had also the young lady at small desk with dark long hair... fantastic very professional.Doctor told me to try contacts I never had them before so I had to take an appointment the lady opened appoitment book I told her only on Tuesday I am available ...she marked my name, time without even asking me if the time is ok for me ?? She closes the book and that me and my husband we are standing there asking her ok so when and what time ?? And she turned at my husband and said you didn't follow ??? How rude ...at first you are comunicating with your customers and asking them if it's suitible for them and than you will write it down on card . Also I couldn't choose my glasses because the 2 woman at front desk were making me uncomfortable by staring at me and clearly talking about me. I left ...with prescription without glasses. I have appointment, but I dont think so I go back there ...also my husband asked if she can unlock the expensive glasses , I wanted to try them and she said NO!! And after a second she burst laughing ooo I am joking ...not nice not professional at all..

Antony Gagnon

(Translated) Very welcoming! (Original) Très accueillant!

Yan Mongrain

(Translated) I went for walk-in contact lenses and walked out with my test box. (Original) J’y suis aller pour des verres de contact sans rendez-vous et je suis sorti avec ma boîte d’essaie.

kat

(Translated) I would like to share a great experience with Mario from New Look of Gatineau. I bought two pairs of glasses and it was very good advice. The first pair of glasses made me red marks in the nose and he immediately helped me find another pair ... In addition my pair of sunglasses was not to my taste and he helped me to choose another mount ... he also modified the vision option that I chose to meet my needs and make up for the misfortune I'm outside the country and I just break my sunglasses. Mario was immediately responsible for finding me a mount and send it to me ... bravo and thank you for the excellent service! (Original) J'aimerais partager une belle expérience avec Mario du New Look de Gatineau. J'ai acheté deux paires de lunettes et il m'a super bien conseillé. La première paire de lunette me faisait des marques rouges au nez et il m'a tout de suite aidé a trouver une autre paire...De plus ma paire de lunette de soleil n'était pas à mon gout et il m'a aidé a choisir une autre monture... il a aussi modifié l'option de vision que j'avais choisi afin de répondre a mes besoins et comble du malheur je suis a l'ext du pays et je viens de briser mes lunettes de soleil.Mario s'est tout de suite chargé de me trouver une monture et me la faire parvenir... bravo et merci pour l'excellent service hors pair!!!

shawn pinard

(Translated) See you at 10 am at 10:30 am I am told another hour heuuuuuuu that she good service. Never again and in addition very high price and tiring salesman. (Original) Rendez vous a 10 am à 10:30 on me dit une autre heures heuuuuuuu qu'elle bon service. Plus jamais et en plus prix très élevé et vendeur fatigant.

Steve Taylor

(Translated) A big thank you to Newlook Granby, excellent service, after several years I am still surprised at the friendly side, they recognize us every time, maybe because I am too tanning (in a good way lol), listen they we do everything it takes to try to find me white glasses for men, and still today we see it again and we still talk about it laughing, so it is not an eyewear for me but friends (es), and the manager always smile even when it is not easy. Thank you to all the team especially in these difficult times, you managed to give us always excellent service. Often people find it long to wait, but it is okay to wait a bit for extraordinary service. (Original) Un grand merci a Newlook Granby, service excellent, après plusieurs année je suis toujours aussi surpris du coté amical, ils nous reconnaissent a chaque fois, peut être parce que je suis trop tannant (dans le bon sens lol), écoute ils on fait tout ce qu'il fallait pour essayer de me trouver des lunette blanche pour homme, et encore aujourd'hui on ce revoir et on en parle encore en riant, donc ce n'est pas une lunetterie pour moi mais des ami(es), et le directeur toujours sourient même quand sait pas facile . Merci a toute l'équipe surtout en ce temps difficile, vous arrivé a nous donner un service toujours excellent. P/s souvent les gens trouve long d'attendre, mais il est normal d'attendre un peu pour un service extraordinaire.

Ana-Maria Manica

(Translated) Really exceptional service! One of the best teams working in the field. The staff is very nice, smiling and patient. They help you find the perfect mount. The optometrist is one of the most experienced. Other places where glasses can be made do not have the expertise of New Look. Top notch! Many choices and specials on the frames in store. Most of their mounts are two for the price of one. I recommend New Look to everyone! (Original) Vraiment un service exceptionnel! L’une des meilleures équipes qui travaille dans le domaine. Le personnel est très agréable, souriant et patient. Ils t’aident à trouver la monture parfaite. L'optométriste est l’une des plus expérimentées. Les autres places ou l’on peut faire des lunettes n'ont pas l’expertise de New Look. Top notch! Beaucoup de choix et de spéciaux sur les montures en magasin. La plupart de leurs montures sont deux pour le prix d’une. Je recommande New Look à tout le monde!

Carmen Beaulieu

(Translated) Perfectly correct. However, after the fact, the company sends us a horrendous meter-long survey which I tried to answer to my chagrin. Don't do it! You take the trouble to answer your best but if you refuse to answer unacceptable questions you are refused the possibility to send it ... Yes the employees were correct and smiling, but a HAPPY employee will NATURALLY be. So start there ... (Original) Parfaitement correct. Cependant la compagnie nous envoie après coup un sondage exécrable d’un mètre de long auquel j’ai essayé de répondre à mon grand dam. Ne le faites surtout pas! Vous prenez la peine de répondre de votre mieux mais si vous refusez de répondre à des questions inacceptables on vous refuse la possibilité de l’envoyer... Oui les employés étaient corrects et souriants, mais un employé HEUREUX le sera NATURELLEMENT. Commencez-donc par là...

Jason Alex

I went to this location for an emergency exam to have my eyes checked because I was getting blurry vision. They said they had set up and appointment for an ophthalmologist for further testing. I didn’t hear back for a week, called Newlook and they didn’t haven’t an answer for me. I kept calling newlook and no one ever knew what was going on. After about a month or so of waiting for someone to see why I wasn’t being looked at. I had to go elsewhere for proper care and help. I would never go to Newlook again for any eye exams or emergencies, complete lack of professionalism and customer health.

Marc Ouellet

Some visits are better than others. Not a bad place for glasses.

Qiao Mohan

Minus 5 stars: They told me that I should pay 40$ for putting the screw back to my glasses. I understand that I did not buy my glasses from New Look and that it's reasonable to pay. But 40$ is ridiculous. Plus 1 star: They told me in advance that I should pay 40$.

Iman Mourad

I went to my appointment that I have been waiting for 2 weeks because my vision is becoming worst, only to find that there is no appointment booked for me !! That is extremely inconvenient.

Dusk

(Translated) Unpleasant optician, did not want to adjust my mother's glasses on the pretext that she did not buy them from NewLook, which is no excuse, all the other NewLook branches do. Don't waste your time there, for good service go to the Beaubien branch (Original) Opticien désagréable, ne voulait pas ajuster les lunettes de ma mère sous prétexte qu'elle ne les a pas achetés chez NewLook, ce qui n'est pas une excuse, tous les autres succursales NewLook le font. Ne perdez pas votre temps là, pour un bon service allez à la succursale de Beaubien

Caroline Bourdeau

(Translated) I loved my experience at this Newlook! Mr. Le Dang is very kind and professional. He told me about the discount I was entitled to and even offered me free blue light protection. I will return to see him when I need a new pair of glasses. The staff are very friendly. (Original) J'ai adoré mon expérience à ce Newlook! Monsieur Le Dang est très gentil et professionnel. Il m'a renseigné sur le rabais auquel j'avais droit et il m'a même offert la protection à la lumière bleue gratuite. Je retournerai le voir lorsque j'aurai besoin d'une nouvelle paire de lunette. Le personnel est très sympathique.

Preeya Kalidas

Amazing friendly service and support

Shannon Berube

If I could give less than a star I would. If you have a Costco membership go there a lot cheaper and WAY better costumer service. stay away.

Liselène Dind

(Translated) I have been doing business with this Newlook branch for several years and I am generally very satisfied. I particularly enjoyed my last visit, a problem with my glasses was resolved with great efficiency, kindness and speed. Thank you to the branch team! (Original) Voilà plusieurs années que je fais affaire avec cette succursale de Newlook et je suis généralement bien satisfaite. J'ai particulièrement apprécié ma dernière visite, un problème avec mes verres a été résolu avec grande efficacité, amabilité et rapidité. Merci à l'équipe de la succursale!

Y W

(Translated) I give only one star because the prices are expensive at home. There is not enough choice when it comes to glasses, they almost all look the same. And then I do not understand why they add fees to your bill on the pretext that they have put security measures, to believe that they make us pay for the antibacterial gel. (Original) Je donne une seule étoile car les prix sont dispendieux chez eux. Il n'y a pas assez de choix au niveau des lunettes, ils se ressemblent presque tous. Et puis je ne comprends pas pourquoi ils ajoutent des frais à ta facture sous pretexte qu'ils ont mis des mesures de securité, à croire qu'ils nous font payer le gel antibacterien.

Charles Dussault

(Translated) Cheap glasses. The painting takes off. (Original) Lunette cheap. La peinture décolle.

Rose-ange Leblanc

(Translated) Congratulations to the whole team I had the pleasure of accompanying 2 super friendly customers gives good advice and do everything to help you a team that has the customers at heart for a good job still well done to all May 9, 2017 (Original) Bravo à toute l'équipe j ai eu le plaisir de accompagné 2 clients super sympathique donne de bon conseil et font tout pour vous aider une équipe qui ont les clients a coeur du bon travail encore bravo à tous 9 mai 2017

Amelie Milot

(Translated) I have been dealing with New Look for a few years. I have never been disappointed with my service! Staff listening to their customers! Trusted people !! I had a broken frame that went through the warranty, we made lots of calls to be able to remedy the situation! And today after having received a shard of glass in the eye, these the only ones who were kind enough to help me! The only ones who told me that he was going to do everything to find me a place urgently! I have called several places in the meantime and everything that I have been entitled to has a no! So a big thank you to Maryse Gaudet, optometrist who was kind enough, despite her busy schedule, to take care of me quickly, for listening to me, for reassuring me and quite simply for having extended her hand to me! A big thank you to all your team! I appreciate it enormously. (Original) Je fait affaire avec New look depuis quelque année. J'ai jamais été déçu de mon service! Du personnel a l'écoute de leur client! Des personnes de confiance!! J'ai eu un bris de monture qui a passé sur la garantie, il on fait plein d'appelle pour pouvoir remédier à la situation! Et aujourd'hui après avoir reçu un éclat de verre dans l'oeil, ces les seules qui on bien voulus m'aider! Les seules qui mon dit qu'il allais tout faire pour me trouver une place en urgence! J'ai appelé plusieurs place entre temps et tout se que j'ai eu le droit ces a un non! Alors un gros merci a Maryse Gaudet, optométriste qui a bien voulu malgré son emploie du temps débordé, me prendre en charge rapidement, d'avoir été a mon écoute, de m'avoir rassurée et tout simplement de m'avoir tendu la main! Un gros merci a tout votre équipe! J'apprécie énormément.

Roger Goudreault

(Translated) Good services (Original) Bon services

Yahia Zine

(Translated) This store is formally not recommended, Poor service, no professionalism, Lies on orders. Arrogant Director, I made an order for my daughter last year, it took several s Month, with prescription error. My spouse had the same consequence, and after several trips to and from the store. They abuse the Covid situation, they have the same problem outside of Covid19 Yahia zine Anesthetist (Original) Ce magasin est formellement déconseiller, Service médiocre, aucun professionnalisme, Mensonges sur les commandes. Directeur arrogant, j'ai fais une commande pour ma fille l'année passée, ça a pris des délais de plusieurs s Mois, avec erreur de prescription. Ma conjointe a eu la même conséquence, et après plusieurs aller et retour au magasin. Ils abusent de la situation Covid, ils ont le même problème en dehors de la Covid19 Yahia zine Anesthésiste

Sam Lam

(Translated) Rotten customer service. I went to the store with an eye emergency when five employees turned their thumbs. (I was confirmed on the phone that you can come to a store without an appointment in these cases.) I was ignored for 10 minutes. I planted myself in front of a clerk who seemed irritated with my persistence. I was simply told that I had to make an appointment to see the emergency optometrist, even though she was standing in front of me. I ended up waiting 10 hours at the hospital emergency to be asked by the emergency doctor if I had gone to an optometrist before ... ********* Awful customer service. I went in-store to consult an optometrist with an eye emergency, but without an appointment. (It was confirmed to me by phone that one can walk in for such small emergencies.) The five store employees that were present at that moment ignored me for at least 10 minutes before I decided to engage with one of the clerks (who seemed upset that I disturbed him). When I asked about meeting with the optometrist about my emergency, I was told that she would see me only with an appointment, even though she was standing in front of me at that moment. Finally, I had to go to the hospital where I waited 10 hours before seeing a doctor who asked me if I went to consult an optometrist before hand ... (Original) Service à la clientèle pourri. Je me suis présenté en magasin avec une urgence oculaire au moment où cinq employés se tournaient les pouces. (On m'avais confirmé au téléphone qu'on peut se présenter en magasin sans rendez-vous en ces cas-là.) On m'a ignoré pendant 10 minutes. Je me suis planté devant un commis qui avait l'air irrité de ma persistance. On m'a simplement dit que je devais prendre un rendez-vous pour voir l'optométriste d'urgence, même si celle-ci se tenait devant moi. J'ai fini par attendre 10 heures à l'urgence de l'hôpital pour me faire demander par l'urgentologue si j'étais allé consulter un optométriste auparavant... ********* Awful customer service. I went in-store to consult an optometrist with an eye emergency, but without an appointment. (It was confirmed to me by phone that one can walk in for such small emergencies.) The five store employees that were present at that moment ignored me for at least 10 minutes before I decided to engage with one of the clerks (who seemed upset that I disturbed him). When I asked about meeting with the optometrist about my emergency, I was told that she would see me only with an appointment, even though she was standing in front of me at that moment. Finally, I had to go to the hospital where I waited 10 hours before seeing a doctor who asked me if I went to consult an optometrist before hand...

TEDYZz

(Translated) Good service !! (Original) Bon service !!

Naylissah Aristide

For years i have been trying to put contact lenses in my eyes, today i went to newlook and finally got them in with the help of Mahbi, who is an amazing person who really believed and helped me put them on, i am extremely satisfied!! Thank you soo much!! :)))

Betty-Ann Miller

How is that the doctors are always kind and helpful but the staff are cold and treat you like you are beneath them? On the phone they were very nice but in person, it's another story. The last time I purchased glasses for my son, they were not helpful at all. No advice on what would be the best type of frame for his prescription strength, no help at all. They look at you like you are not deserving of their help and you are a nuisance, taking up their time. Just very cold people. I have bought several pairs of glasses from them in the past but I can say for sure that I will never buy another pair of glasses from them. I can't wait for my son to get his new glasses which I purchased from a much better place. The 3 stars are only for the doctors who do the eye exams, they are wonderful.

Solange Simard

(Translated) Impeccable service, the whole team is so nice! The manager is really friendly and helpful - I never expected to have such a good time choosing glasses! Very beautiful models too. (Original) Service impeccable, toute l’équipe est tellement gentille! Le directeur est vraiment sympathique et de bon conseil - je ne m’attendais pas à passer un aussi bon moment en choisissant des lunettes! Très beaux modèles aussi.

Selynn Kanape

(Translated) Good service (Original) Bon service

The Travelogist

Very thorough eye exam and decent price. Alot of options for contact eyeware including a yearly plan with free kits that last long!

Emma Formoso

Been here twice before. Some of the staff is really nice but there’s this one French girl with glasses and brown hair (who helped me select my contacts) who was very rude, dry, condescending and had horrible customer service skills. I’ve dealt with her a few times and called in, and I can immediately tell if I’m talking to her, based off her tone and attitude.

Jean-Philippe Gaudet

Good place for glasses and sight exam.

Kristi Evans

I went here for the first time, for an eye appointment. Everyone, I met were very friendly and willing to help me out. I would recommend this place. Great job! Even during a pandemic. ???? Service with a smile! The appointment was quick as well.

Tin NGUYEN

(Translated) I went to the shop after twisting one of my glasses branches. Although I was not a customer at home, they repaired my glasses with a smile. Thank you! #travelwithtin (Original) Je suis aller à la boutique après avoir tordue une de mes branches de lunettes. Malgré que je n'étais pas client chez eux, ils m'ont réparer mes lunettes avec le sourire. Merci! #travelwithtin

Caroline Jolicoeur

(Translated) I had an eye exam for $ 127, I was told that to choose or even look at the frames, I must make an appointment, I understand given the Covid. I come back the following week on a Friday late pm after work to look at the frames and ideally get advice, unfortunately the advisor was baying me in the face and looked downright tired and uninterested in guiding me or suggesting frames. I mention to her that my glasses are crooked and that I would like to have them adjusted and she tells me that I will pay a fee of at least $ 30 because I didn't buy them from Newlook ... it just cost me almost $ 127 and you can't do me that favor ... This is the last time I go to Newlook after more than 15 years of loyalty. (Original) J'ai eu un examen de la vue pour 127$, on me précise que pour choisir ou même regarder les montures, je dois prendre un rdv, je comprends étant donné la Covid. Je reviens la semaine suivante un vendredi fin pm après le travail pour regarder les montures et idéalement me faire conseiller, malheureusement la conseillère me bayait dans la face et avait carrément l'air fatiguée et sans intérêt pour me guider ou me suggérer des montures. Je lui mentionne que mes lunettes sont croches et que j'aimerais les faire ajuster et elle me dit que je vais payer des frais d'au moins 30$ parce que je ne les ai pas achété chez Newlook... ça vient de me coûter presque 127$ pis tu peux pas me rendre ce service... C'est la dernière fois que je me rends à Newlook après plus de 15 ans de fidèlité.

Ahmed Ben Jemaa

Great, I got new glasses after only an hour of tests

Alaa Shabana

Not as expected, need some improvement

Véronique Castonguay

(Translated) It's been more than 2 months I made my appointment at the optho .. I had a new prescription prescribed 1 month ago ...... after three calls from me ... yesterday I went to take my new pair of tests ... which I am not even made to try. .. in addition to saying that it is not even the right force ..... and that those I have been waiting for ... are back order until December ???? This morning I am leaving for work and I am not even able to drive with ..... service from .... I am wasting money and my time .... New look Longueuil .... service ... - --- 1 (Original) Ça fait plus de 2 mois j'ai pris mon rendez-vous chez l optho.. J ai eu une nouvelles prescription prescrits il y a 1 mois ...... après trois appel de ma part.. hier je suis allée pour prendre ma nouvelle paire d essais....que l on me fait même pas essayer...en plus de dire que c'est même pas la bonne force.....et que ceux que j attends depuis.... sont back order jus qu en décembre???? Ce matin je pars pour travailler et je ne suis même pas capable de conduire avec.....service de....moi je perd de l argent et mon temps....New look Longueuil....service …----1

Jacinthe

(Translated) The person who did my eye exam was really nice. The lady at home who does the pretests too. On the other hand, I did not like to be told, after having passed my exam and paid, that the saleswoman of glasses could not take the measure between my pupils if I did not buy my glasses on the spot. Especially since I phoned to ask if it was fesable and the answer was yes. I asked again when I made my appointment and the answer was again yes. I asked for a 3rd time just before my exam and the answer, for the 3rd time was again yes. So, once the exam passed and paid, I do not say "because we do not want to be responsible for mistakes", it's laughing people and not nearly so .. the lady becomes incompetent in taking measuring if I do not buy my glasses there ?? In short, I will go elsewhere next time for sure and even if my first idea was to buy my contact lenses in this place, I will buy nothing. (Original) La personne qui m'a fait mon examen de la vue était vraiment sympatique. La dame à l'acceuil qui fait les prétests aussi. Par contre, je n'ai pas aimé me faire dire, après avoir passé mon examen et payé, que la vendeuse de lunettes ne pouvais pas prendre la mesure entre mes pupilles si je n'achetais pas mes lunettes sur place. Surtout que j'ai téléphoné pour demander si c'était fesable et la réponse a été oui. J'ai redemandé quand j'ai prise mon rendez-vous et la réponse à encore été oui. J'ai redemandé une 3e fois juste avant mon examen et la réponse, pour la 3e fois a été encore oui. Donc, une fois l'examen passé et payé, me faure dire non, "parce que nous ne voulons pas être responsable des erreurs", c'est rire des gens et pas à peu près.. la dame devient donc incompétente dans la prise de mesure si je n'achète pas mes lunettes là?? Bref, j'irai ailleurs les prochaines fois c'est certain et même si ma première idée était d'acheter mes verres de contact à cet endroit, je n'y achèterai rien.

Han Ha Cuộc sống ở canada

My eyeglasses is not good, I think that I don't have the correct prescription. Could I pass by to redo my eye exam? and Do I have to pay again? I paid in total around 400$ (exam + eyeglasses) I need to read and work on the computer everyday. AND My eyes are getting tired quickly.

light yeshua

I find this is a great place good prices ????

nicolas touchette

(Translated) Nice place. People are respectful and helpful. I had great service for my eye test. I really enjoyed my experience. The optometrist gives you your prescription without pushing you to buy. The only thing is that I found the glasses expensive. Even with the discount for my job, it was coming back to me $ 100 + than elsewhere. (Original) Belle place. Les gens sont respectueux et aidant. J'ai eu un super service pour mon test de la vue. J'ai bien aimé mon expérience. L'optometriste te donne ta prescription sans te pousser a acheter. La seule chose, c'est que j'ai trouvé les lunettes cher. Même avec le rabais de mon travail, ça me revenait 100$+ qu'ailleurs.

LB DL

(Translated) My mount was broken, I went because they had the model in stock. When they saw my horse, they repaired it free of charge and sold me a new one. Very strong, thanks to Cedric! (Original) Ma monture était brisée, j'y suis allé parce qu'ils avaient le modèle en stock. Lorsqu'ils ont vu ma monture, ils l'ont réparée gratuitement au lien de m'en vendre une nouvelle. Très fort, merci à Cédric!

MARC B

3 stars because they charge 7$ for covid !!!!!!!!! we should not be the one paying for that but yet we do !!

Amanda SW

Poor customer service!

Patrick Frenière

(Translated) I went to have a bezel repaired, (lost in the screw) I received EXCELLENT service and it was all done absolutely free of charge even though the bezel did not come from there! Thank you for your service!!! (Original) Je suis aller pour faire réparer une lunette, (perdu du vis) j’ai reçu un EXCELLENT service et le tout as été fait tout à fait gratuitement même si la lunette ne venais pas de la! Merci pour votre service!!!

Atef Sdiri

They give you an appointment for 1PM and you only see the doctor about 2 hours later. Horrible service and badly organised.

Simon Rodrigue

(Translated) I did not like my experience. I took a last-minute appointment because my doctor asked me to see an optometrist as soon as possible, not knowing what my problem was. Since it was urgent, the visit cost me only $ 40. I came out of there with a bill of $ 120. I felt a lot of pressure from the optometrist who spoke a lot but did not listen to the anxiety I was experiencing. What seemed important was to have me do an eye test while I was there for a physical problem in my left eye. I did not feel any empathy with my repeated questions about the state of my eye. It really frustrated me. This is how this "doctor" passed me a little fast by making me pass other tests that had no connection with the reason why I had made an appointment. Here! It was my experience! (Original) Je n'ais pas aimé mon expérience. J'ai pris un rendez-vous de dernière minute étant donné que mon médecin m'a demandé d'aller voir un optométriste dans les plus brefs délais ne sachant pas de quelle nature était mon problème. Vu que c'était urgent, la visite ne me coûtait que $40. Je suis sortis de là avec une facture de $120. J'ai senti beaucoup de pression de la part de l'optométriste qui parlait beaucoup mais n'écoutait pas l'inquiétude que je vivais. Ce qui semblait important était de me faire faire un test de la vue alors que j'étais là pour un problème physique à l'oeil gauche. Je n'ais senti aucune empathie face à mes questions à répétition sur l'état de mon oeil. Ça m'a énormément frustré. C'est comme-ci cette "docteure" m'en a passé une petite vite en me faisant passer d'autres tests qui n'avaient aucun rapports avec la raison pour laquelle j'avais pris rendez vous. Voilà! Ce fût mon expérience!

Angie P

My favorite new look

Daniel Calzo

Terrible service from the staff in the branch Super discriminatory staff I hope will pay attention to their staff and train them in quality of life

George W

Rude rushed pushy service, they just want your money. I never got a call, I had to keep asking about my glasses. The glasses were not done right. I will be returning the glasses and going somewhere else.

K Sagher

The lady that sold my glasses to me was great. It's too bad not everyone in this store shares her customer service skills. I went back to pick up my glasses and was dissappointed in the service I recieved at the front desk. I went to the front to pick up my glasses, and was not even greeted with a simple hello, she just stared at me waiting for me to initiate the interaction. I asked why the phones go straight to voicemail when I called, and I got a really cold answer, no apology, and absolutely no smile. Would not reccommend this place to a friend.

Marie-Noëlle Tremblay

(Translated) Service par excellence! Thank you for the accommodation I received (I made an appointment at another New Look eyewear store and I was still received without any problem). The optometrist was adorable, beautiful meeting. Gabrielle in customer service guided me well in making the right choices for lenses and frames. I didn't feel any pressure in my choices. I went back the next day for an adjustment and I was greeted with kindness and courtesy and Tuan offered me impeccable service with a touch of humanity and humor. I left with a smile for the rest of the day! It’s been my branch for over 15 years. Congratulations to the whole team! (Original) Service par excellence! Merci pour l’accommodement qu'on m'a fait (j'avais pris rendez-vous dans une autre lunetterie New Look et l'on m'a tout de même reçu sans problème). L’optométriste a été adorable, belle rencontre. Gabrielle au service à la clientèle m'a bien guidée pour faire les bons choix pour les verres et les montures. Je n’ai senti aucune pression dans mes choix. J'y suis retourné le lendemain pour un ajustement et j'ai été accueilli avec gentillesse et courtoisie et Tuan m’a offert un service impeccable avec une belle touche d'humanité et d'humour. Je suis reparti avec le sourire pour le reste de la journée! C’est ma succursale depuis plus de 15 ans. Bravo à toute l’équipe!

Guy Bernier

(Translated) After buying three pairs of glasses at this location. Whenever I need an adjustment there is always a two week wait ... I understand the current context very well, but hey! Last November I was leaving the province for a long time and I had to go where I didn't buy anything to be served for free the same day! Another New Look gallery 4saisons! (Original) Après avoir acheté trois paires de lunettes à cette endroit. À chaque fois que j'ai besoin d'un ajustement il y a toujours deux semaines d'attente...je comprends très bien le contexte actuel, mais bon! En novembre dernier je quittais la province pour une longue période et j'ai du allé ou je n'ai rien acheté pourme faire servir gratuitement la même journée ! Autre New Look galerie 4saisons!

Isabelle Labonté

(Translated) Worse customer service. I'm not suggesting it to anyone. No sense of customer service and they are expensive. Much better elsewhere! (Original) Pire service à la clientèle. Je ne suggère pas à personne. Aucun sens du service à la clientèle et ils sont cher. Beaucoup mieux ailleurs!

Sunset Live

(Translated) Very good service ... very professional (Original) Très bon service... très professionnel

Coralie Côté

(Translated) Last time I went to shop for my glasses at this company. They NEVER answer the phone so making an appointment is very complicated. They sold me the cheapest glasses ever and don't want to reimburse me. In less than a year, they have broken at least 3x. (Original) Dernière fois que je vais magasiner mes lunettes chez cette compagnie. Ils ne répondent JAMAIS au téléphone donc pour prendre rendez-vous c’est très compliqué. Ils m’ont vendu les lunettes les plus cheap ever et ne veulent pas me rembourser. En moins de un an, elles ont brisées au moins 3x.

nadia desbiens

(Translated) Phew for the customer service it is not very very disappointed :( ... Because of the optometrists are very competent! (Original) Ouff pour le service a la clientele c est pas fort tres decu :( ... Parcontre les optometriste s sont tres competants !

Caroline Cecyre

(Translated) For me it is that problem ... I redid making my first glasses which is so heavy and yet I have paid for thinned and additional treatments and in 30 years of wearing glasses these are my heaviest ... and they tell me that is normal ... they did it again without recalculating the space between the pupils for new mounts ... short vision is bad ... I have tired and burning eyes I have to go back for the 5th crazy ... I am tannee de euz First and last experiences For me total cost almost $ 650 for their 2 for 1 promo at 299 oupss from $ 299 must say that at this price is glasses without vision ... frames with plastic inside???????????? (Original) Pour moi cest que des probleme... jai refait faire mes premiere lunettes qui etsit tellement lourde et pourtant jai payer pour du aminci et des traitements supplémentaires et en 30 ans de port de lunettes ce sont mes plus lourdes... et eux me disent que cest cest normal...ills les ont refaites sans recalculer lespace entre les pupilles pour nouvelles montures... bref vision est mauvaise... jai les yeux fatigués et qui brûle je dois retournéer pour la 5 e fous... je suis tannee de euz Premiere et derniere expériences Pour moi cout total presque 650$ pour leur promo 2 pour 1 a 299 oupss a partir de 299$ faut dire que a ce prix cest des lunettes sans vision... les montures avec du plastic dedans????????????

Virginia

Excellent service. I appreciated the quality of my eye evaluation (optometrist and optician). All the team is very friendly.

Sanaa Abdul

(Translated) as I was alone when buying my mounts, I was very indecisive! However, the counselor (Laurence) has been a great help! She took the time needed to advise me and very honest. Really a pearl! Thank you Laurence !!!! (Original) comme j'étais seule lors de l'achat de mes montures, j'étais très indecise! Toutefois la conseillère (Laurence) à ete d'une grande aide! Elle a pris le temps qui fallait pour me conseiller et très honnête. Vraiment une perle! Merci Laurence !!!!

Grigory Mashuryan

(Translated) I had a great experience at New Look (Boulevard). The team is very professional. I would like to mention my optician Mohamed Baazizi as a person who listens to you, to understand your needs. The same goes for Madame Sweden (I will correct the name if it is not correct). She is very kind and always has the ability to find the best solution for you. I recommend this place to you !!! Go for it!!! (Original) J'ai eu une excellente expérience chez New Look (Boulevard). L'équipe est très professionnelle. J'aimerais mentionner mon opticien Mohamed Baazizi comme une personne qu'il écoute vous, pour comprendre vos besoins. La même chose pour Madame Suède (je vais corriger le nom si ce n'est pas correct). Elle est très gentille et toujours elle a de capacité de trouver la meilleure solution pour vous. Je vous recommande cette place!!! Allez-y!!!

Sara Vaillancourt

(Translated) Not satisfied with the test its not even taken 5min and he did not do all the tests that we are supposed to have ... for the price I find his ridiculous (Original) Pas satisfaite du test sa même pas pris 5min et il n'a pas fait tout les test dont on est sensé avoir ... pour le prix je trouve sa ridicule

Normand “Normand” jeffrey

(Translated) We are calling for an emergency appointment! Infection / inflamed eye and pain ... are you told it's full for the day? How to explain that they are full in emergencies ??? They make emergency room appointments !!! Very bizarre. (Original) On appelle pour un rendez vous d'urgence! Infection / œil enflammé et douleur...on se fait répondre que c'est plein pour la journée? Comment expliquer qu'ils sont plein aux urgences??? Ils prennent des rendez vous aux urgences!!! Très bizarre.

Fab

(Translated) Very good service, welcoming staff who take the time to explain and who do not push to buy (Original) Très bon service, personnel accueillant qui prend le temps d'expliquer et qui ne pousse pas à l'achat

Jeremy T

First appointment of the day for an eye exam. Left home early, but unfortunately got stuck in traffic (construction zone, couldn't park or uturn). Called to advise them I should be no more than 5 - 10 minutes late, and they refused to accept me or make other reasonable accommodations. I have been there before to fix my glasses and their services were excellent, but this experience has me taking my business elsewhere

Coralie Robertson

(Translated) Very disappointed with the service ... I made an appointment for an eye exam, I had to wait 50 minutes before I could see the optometrist (who, thankfully, offered me a great service, thank you very much!). After having my prescription (which I waited impatiently to be able to recommend contact lenses to me), well surprised by presenting my prescription to the technician, I am told that I must make an appointment to order my contact lenses (a big loss time for me and money for you, because I honestly don't want to come back at all). (Original) Très déçue du service ... J'ai pris rendez-vous pour un examen de la vue, j'ai dû attendre 50 minutes avant de pouvoir voir l'optométriste (qui, heureusement, m'a offert un super service, merci beaucoup!). Après avoir eu ma prescription (que j'attendais impatiemment pour pouvoir me recommander des verres de contact), eh bien surprise en présentant ma prescription à la technicienne, on me mentionne que je dois prendre RDV pour commander mes verres de contact (une grosse perte de temps pour moi et d'argent pour vous, car honnêtement je n'ai pas du tout envie de revenir).

Hélène Thériault

(Translated) Never again New Look! Difficult to choose glasses when removing the old ones. So I accompanied a person who, after his examination for a new prescription, had to choose two pairs of glasses. What a desappointment! What sloppy service! Rather than pick up on the color of the frame (it's not black, it's blue !?) Yeah, so what? it still looks black! ... It would have been normal to allow the necessary time to try two or three more pairs, because Covid or not, it's still more than $ 900 !!! End of the day or not, tired or not, each customer has the right to benefit from an adequate service, even if it means asking him to come back at another time for the choice of frames. I'm telling you, never again! (Original) Plus jamais New Look! Difficile de choisir des lunettes lorsqu'on enlève les anciennes. J'ai donc accompagné une personne qui, après son examen pour une nouvelle prescription, devait choisir deux paires de lunettes. Quelle déception! Quel service bâclé! Plutôt que de reprendre au sujet de la couleur de la monture (c'est pas noir, c'est bleu!?) Ouais, et puis? ça a quand même l'air noir!... Il aurait été normal d'accorder le temps nécessaire pour essayer deux ou trois paires de plus, car Covid ou pas, c'est quand même plus de 900 $!!! Fin de journée ou pas, fatigue ou pas, chaque client a le droit de bénéficier d'un service adéquat, quitte à lui demander de revenir à un autre moment pour le choix des montures. Je vous le dis, plus jamais!

Samlp Leclp

Went there for eye exam for my wife 10/25/18. Honestly, after I was reading all the reviews here previously, I was a bit concerned about their service. But I was surprise how She had a good service overall. From the start to the optometrist, I would recommend this place based on what service we got. We just did not purchase any eyeglasses here cause they seem a bit more expensive than elsewhere. But they have a deal 2 for 1 for those interested on certain brand.

Antoine Bourgeois

(Translated) Wide choice of glasses at a good price. They took the time to advise me. I recommend (Original) Vaste choix de lunette à bon prix. On a bien prit le temps de me conseiller. Je recommande

stevens Davis

Incompetent.

Lyne Sanschagrin

(Translated) Super service today as much for the reception, the examination, the advice and the adjustment of the glasses. Good-humored staff who take the time to answer questions. A big thank you to the whole team! (Original) Super service aujourd’hui autant pour l’accueil, l’examen, les conseils et l’ajustements des lunettes. Personnel de bonne humeur qui prend le temps de répondre aux questions. Un gros Merci à toute l’équipe !

Rainia Robertson

I called to get information about the new appointment that I scheduled, but the lady on the phone had so much attitude I canceled my appointment even before I became a new client... Bad customer service.

Joe Joe

(Translated) A big thank you to the store staff, we really received very good service and thank you especially to Madame Souad Mestphaoui I highly recommend this place. (Original) Un grand merci au personnel du magasin , on a vraiment reçu un tres bon service et merci particulirement à madame souad mestphaoui je recommande fortement cet endroit.

Daniel Toledano

Did not want to help adjust the glasses I recently purchased because they were bought at a different Newlook. Very rude staff. Treating me as if I was trying to get freebies out of them when my glasses, purchased at a Newlook, just needed slight adjustments.

Joseph Kerba

Some technicians are not dependable but the doctor was excellent; the technicians have you carry out the preliminary eye tests, prior to seeing the doctor. They had me fail miserably before the doctor could not believe their results and had me redo the preliminaries with another valid technician who reversed significantly the prior preliminaries. The first preliminaries caused a great deal of anxiety and worry

O. Dj.

(Translated) Attentive and empathetic staff. Quality service ! I recommend. (Original) Personnel attentionné et empathique. Service de qualité ! Je recommande.

Fred Clement

(Translated) I went this morning to the branch of the Boulevard shopping center. It was past 10 a.m. and the store was still not open. When finally a lady opened the lights I started to call the phone number to make an appointment. I have an emergency, I have a swollen eyelid to the point that my eye is almost completely closed. I'm calling, no answer. It sounds, it sounds, no answer. So I returned home by car. (10-15 minutes away). During the whole trip I continued to call to make an appointment for my emergency. No one answered me until I got home. While on your website and on Google map the opening time is at 10am, I have not managed to reach someone. Result? I made an appointment in a clinic of another company !! Really very bad service from the employees of this branch. (Original) Je suis allé ce matin à la succursale du centre d'achat le Boulevard. Il était 10h passé et le magasin n'était toujours pas ouvert. Lorsque finalement une dame a ouvert les lumières j'ai commencé à appeler au numéro de téléphone pour prendre un RDV. J'ai une urgence, j'ai une paupière enflée au point que mon oeil est presque fermé complètement. J'appel, pas de réponse. Ça sonne, ça sonne, pas de réponse. Je suis donc retourné chez moi en voiture. (10-15 minutes de distance). Durant tout le trajet j'ai continué d'appeller pour prendre RDV pour mon urgence. Il n'y a personne qui m'a répondu jusqu'à ce que je revienne chez moi. Alors que sur votre site internet et sur Google map l'heure d'ouverture est à 10ham, je n'ai pas réussi à rejoindre quelqu'un. Résultat? J'ai pris RDV dans une clinique d'une autre compagnie!! Vraiment un très mauvais service de la part des employés de cette succursale.

Kelsey Proulx

(Translated) Worst customer experience of my life. Terrible service. Selling under pressure, no customer listening. I am ultimately dissatisfied (obviously) with my purchase. Meeting with the manager to have me reimbursed. The most arrogant and condescending person I have ever met. Once again zero customer listening. Trying to get me to buy a new mount. In addition to making me promise to return home when I'm ready to make a new purchase. I do not recommend. (Original) Pire expérience client de ma vie. Service horrible. Vente sous pression, aucune écoute du client. Je suis finalement insatisfaite (évidemment) de mon achat. Rencontre avec le directeur pour me faire rembourser. La personne la plus arrogante et condescendante que j'ai rencontré. Encore une fois zéro écoute du client. Essai de me faire acheter une nouvelle monture. En plus de me faire promettre de retourner chez eux lorsque je serai prête à faire un nouvel achat. Je ne recommande pas.

Mélanie Ganley

(Translated) Very friendly staff and we listen! (Original) Personnel très sympathique et a nôtre écoutent !

thierno drame

(Translated) Following a consultation, I preferred to buy my glasses online because the one I wanted was there and I was really extremely disappointed by the behavior of the employees and the owner who did not really look happy that I bought elsewhere and who did not. did not hesitate to show it. I find this behavior extremely disappointing, especially when a customer paid for the consultation to get answers, the last time I would do business with this store (Original) Suite a une consulation fait j ai préféré acheté mes lunettes en ligne car celle que je voulais s y trouvais et j ai vraiment ete extrement decu par le comportement des employés et du proprietaire qui n avais vraiment pas l air content que j achete ailleurs et qui ne se sont pas gené pour le montré. Je trouve ce comportement extremement decevant surtout quand un client a payé la consultation pour avoir des reponses, derniere fois que je ferais affaire avec cette boutique

Noella A

(Translated) New Look customer for several decades, I have been there and I will stay there: impeccable service, real understanding of visual needs and above all, satisfaction guaranteed at all levels, both for the skills of Mr. Mouez Fakhfakh, optometrist, the experience and quality of customer service from Isabella De Sentis, director, and the dedication of Madame Souad. Congratulations to the whole team. (Original) Cliente de New Look depuis quelques décennies, j'y suis et j'y reste : service impeccable, compréhension réelle des besoins visuels et surtout, satisfaction assurée à tous les niveaux, tant pour les compétences de M. Mouez Fakhfakh, optométriste, l'expérience et la qualité du service à la clientèle d'Isabella De Sentis, directrice, et le dévouement de Madame Souad. Félicitations à toute l'équipe.

Tricia Lamarre

Very friendly staff.

Stephane Provencal

(Translated) As soon as I stepped into the store, I was immediately shouted "Do you have an appointment?" The clerk was dry and cold. I told her that I wanted to make an appointment for an eye exam. After looking at his computer screen for 5 seconds he tells me that I will have to book my appointment online because their computer system is not working. Then he laughed at me because I told him I didn't know I could book my appointment online. So I decided to look elsewhere. (Original) Dès que j'ai fait un pas dans le magasin, tout de suite on m'a crié "Avez-vous un rendez-vous?" Le commis était sec et froid. Je lui ai dit que désirais prendre un rendez-vous pour un examen de la vue. Après avoir regardé son écran d'ordinateur pendant 5 secondes il me dit que je devrai prendre mon rendez-vous en ligne parce que leur système informatique ne fonctionne pas. Ensuite il s'est moqué de moi car je lui ai dit que j'ignorais que je pouvais prendre mon rendez-vous en ligne. J'ai donc décidé d'aller voir ailleurs.

jean jacques brunet

(Translated) I HIGHLY RECOMMEND THIS SHOP, ABSENCE OF WELCOME, COLD, UNGREASING STAFF, AT THE BOUNDARY HYSTERIC LIMIT ... NEVER TO THE GREAT EVER I WILL NOT RETURN THE .. !!!!!!! (Original) JE DECONSEILLE FORTEMENT CETTE BOUTIQUE,ABSENCE D'ACCUEIL,PERSONNEL FROID, DESAGREABLE,A LA LIMITE HYSTERIQUE DEPLAISANT...JAMAIS AU GRAND JAMAIS JE NE RETOURNERAI LA..!!!!!!!

C m

(Translated) Impeccable service all the technicians as well as the director who works in the store respect the customers very well they are very attentive to our needs I recommend this eyewear to everyone (Original) Service impécable tous les technicians ainsi que la directrice qui travail dans le magasin respecte très bien les clients ils sont très à l'écoute de nos besoins je recommande cette lunetterie à tous le monde

David K

(Translated) Thanks to Gloria Cortés, she really cares for her patients and she is attentive. (Original) Merci à Gloria Cortés, elle s'occupe vraiment de ses patients et elle est attentive.

Lucie Paquet

(Translated) A very good place to make the choice of frames with a great choice for all tastes. Excellent service. Courtesy and customer service in the spotlight! Thank you! (Original) Un très bon endroit pour effectuer le choix de montures avec un grand choix pour tous les goûts. Excellent service. Courtoisie et service à la clientèle à l'honneur! Merci!

Tak Chuen Lee

Warm and smile greeting. Staff polite!

Alain Leblanc

(Translated) After the 4th adjustment appointment and a $ 100 taxi ride, I decided to give up my glasses and buy myself glasses for $ 10 at the pharmacy. I put a star because I couldn't post without a star. (Original) Apres le 4 ieme rendez vous d ajustement et 100$ de taxi j ai décider d abandonner ses lunettes et m acheter des lunettes a 10 $ a la pharmacie. J ai mit une étoile parce que je ne pouvais pas poster sans étoile.

Pasquale St-Arnauld

(Translated) Excellent service without judgment. Courteous and Polite. Honest. Informs you over the phone when making an appointment of the exact costs. In the city center, want to sell, as quickly as possible without accommodation, hiding the costs during the. Making appointments. I don't like surprise rates. (Original) Excellent service sans jugement. Courtois et Poli. Honnête. Vous informe au téléphone lors de la prise de rendez vous des frais exacts. Au centre ville, veulent faire de la vente, le plus rapidement possible sans accomodation, en cachant les frais lors de la. Prise de rendez vous. Je n'aime pas les tarifs surprises.

ouiza azzi

(Translated) Hello, For my experience with this store, I am really satisfied with the service of the optician with yellow hair. (Original) Bonjour, Pour mon expérience avec ce magasin,je suis vraiment satisfaite par le service de l'opticienne avec les cheveux jaune.

Chris Mahesh

My wife & I were received with such disdain and coldness at the reception, you would think they did not want us there (or even want my money). Though I was quoted $1,100 for a pair of glasses (was I buying an iPhone?!). The optometrist and his assistant though knew what they were doing - no complaints on that end.

pierre guilbault

(Translated) Smiling and competent staff! Very good service! (Original) Personnel souriant et compétent! Très bon service!

Alex P.

Beware, don't go there... Very disappointing customer experience at this store. I went there to get new glasses that were covered by my group insurance policy. The reason I chose this store is because the blue cross website mentioned that this store was registered with them and that they offered the e-pay service, for which the service provider claim the eligible portion of your glasses cost with the insurance provider and the member only pays the portion over the amount. I mentioned this to the staff as they greeted me and they told me there would be no problem. They helped me choose a frame, then the offered me a bunch of option, and then they gave me the final price and asked me if I would be okay with that amount. They brought me to the till and asked me to pay for the full amount. It is then that I started asking about the e-pay option and I was met with confusion, excuses, and I was given some attitude from the staff until the lady from the back walked in and told me that they did not know how to do the e-pay process because the only employee that did was enno Ilonger working there. I ended up paying for the full amount for the glasses, which will cause me to go through the excruciating process of claiming the covered amount myself. Moreover, I noticed how much they charged for the finger print and hydrofuge treatments once I got home. So I call the store to have this treatment removed. The staff who answered me did not ask me my name and went to talk with the person that seemed to be the store manager. Then she told me I could not do anything because the order was placed and that only the director could do something about it if I came back on Monday. So I explained to her I could not go on Monday because of work. She gave me attitude and hung up on me. I called back multiple times before the manager picked the phone, she told me that she misunderstood my request and that she would resolve it right away after I asked for the girl's name who hung up on me. Overall, I felt that the staff was inexperienced in customer service, and I felt like I was disturbing them by asking valid questions and sharing my concerns. I regret buying glasses there and I wish they would have told me they could not do the e-pay for me on the week ends right away as I spent two hours there with young kids.

N Madame

(Translated) for the eye exam, it's not that bad, even if you even wait for an appointment ... The girl who takes the pre-test even takes the trouble to say that she is at the hour .... which means that the optometrist is not .... ha ha ... in terms of losing your file, it's been at least 3 times that happens to me .. .. (Original) pour l'examen de la vue, c'est pas si mal quoi que même avec un rendez-vous, vous attendrez...La fille qui passe le pré-test prend même la peine de dire qu'elle, est à l'heure....ce qui veut dire que l'optométriste lui ne l'est pas....ha ha...pour ce qui est de perdre votre dossier, ça fait au moins 3 fois que ça m'arrive....

J S

Great customer service all staff members were extremely professional , efficient and friendly! Got my glasses on the spot chose a pair and they were ready within 30-35 mins same day service is amazing!! Unfortunately the Eye Doctor was not very friendly she rushed through the exam I did not have time to even process a thought to be able to ask the right questions she did not provide any explanation either about eye care or the "WHY" this might have happened. After leaving the appointment I was left with alot of uncertainty and unanswered questions. Will be getting a second opinion. My suggestion if you are going for an eye exam come prepared with questions you would like to ask and if the doctor is rushing through the exam please ask her to slow down.

raf mej

(Translated) Really I am shocked at the quality of service of my organization in an incredible way fly in my professionalism I remember the years before it was great that my courage to bring all my family now now way especially an arrogant girl badly respond to the jens it takes l learn how to treat their really unfortunate client (Original) Vraiment je suis choqué de qualité de service de monque d organisation de façon incroyable endroit mouche monque de professionnalisme je souviens les années avant il était super s que mon courage de ramène tout ma famille maintenant now way surtout une fille arrogante mal répondre au jens il faut l apprendre comment traiter leur client vraiment dommage

rais boualem

(Translated) Very bad service, they require us to repeat the visit while the first was made at home and it is their fault so we pay twice for a single prescription. Not recommended strongly .. (Original) Trés trés mauvais service ,ils nous obligent de refaire la visite alors que la première etait faite chez eux et c est de leurs faute donc on paie deux fois pour une seul prescription. À déconseillé fortement..

Antoine Barbe

(Translated) Impressive service and unimaginable frankness. In addition, the employees are very warm, explain things well and they are incredibly warm. I highly recommend this branch (Original) Un service impressionnant et d'une franchise inimaginable. De plus, les employés sont très chaleureux, expliques bien les choses comme il faut et ils sont incroyablement chaleureux. Je vous recommande fortement cette succursale

Jeremy Champagne

(Translated) I was delighted with my review with Dr Cortès, whose competence and clarity impressed me. The staff, meanwhile, were courteous and outgoing. All my compliments. (Original) J'ai éte ravi de mon examen avec Dre Cortès, dont la compétence et la clarté m'ont impressionné. Le personnel, quant à lui, était courtois et avenant. Tous mes compliments.

Penelope Streicher

(Translated) Poor service (Original) Mauvais service

Stephan Pigeon

(Translated) I would have given 5 stars because the review was very good. However, the girl at the contact lens counter was condescending because I remembered my kind of glass and I had questions. Finished not bought nothing (Original) J'aurais donné 5 étoiles car l'examen était tres bien. Par contre la fille au comptoir de verres de contact était condescendante parce que je me souvenais pkus dedma sorte de verre et j'avais des questions. Fini pas pas acheté rien

nat atp

(Translated) The first time the sunglasses (with vision) was not the right shade and we return the glasses. Two weeks later I was telephoned to tell me that the glasses were ready. I went to pick them up the next day and arrive at the counter the receptionist told me that she could not deliver them to me because the optometrist was at dinner. I had to leave without my glasses. I understand that he has dinner, but he could tell people that between such times and times, we can not pick them up. The optometrist is very nice, but I do not recommend this place. (Original) La première fois les lunettes de soleil (avec vision) n'étais pas la bonne teinte et il on renvoyer les lunettes. Deux semaines plus tard on m'a téléphoné pour me dire que les lunette étais prette. Je suis allée les chercher le lendemain et arriver au comptoir la réceptionniste m'a dit qu'elle ne pouvait pas me les livrer car l'optométriste était en diner. J'ai dû repartir sans mes lunettes. Je comprends qu'il doit diner, mais il pourrait aviser les gens qu'entre tel heure et tel heure, on ne peut pas les ramasser. L'optométriste est très gentil, mais je ne recommande pas cet endroit.

Driss El Kebir

(Translated) We have always had a good experience at Newlook Sainte Catherine. The staff there are really very pleasant and very professional and particularly KEVIN ... they are simply extraordinary both for their competence and for their unparalleled service. Very rare these days. Definitely we recommend the newlook Saint Catherine (Original) Nous avons toujours eu une bonne expérience au newlook sainte catherine. Le personnel y est vraiment très agréable et très professionnel et particulièrement KEVIN... il est tout simplement extraordinaire tant pour sa compétence que pour son service sans pareil. Très rare de nos jours. Définitivement on recommande le newlook sainte Catherine

stephane couture

(Translated) I had an appointment arrived 10 minutes late because of slow traffic on the highway and she did not want to receive me and wanted me to make another appointment. I refused because I'm driving 30 minutes to come. Another eyewear will have my money. Very bad customer experience. (Original) J'avais un rendez-vous est arrivé 10minutes de retard a cause de circulation au ralenti sur l'autoroute et elle n'a pas voulu me recevoir et voulais que je prenne un autre rendez-vous. J'ai refusé car je fais 30minutes de voiture pour venir. Un autre lunetterie aura mon argent. Très mauvaise expérience client.

Martine Allaire

(Translated) Very bad experience lived by my son (25 years old) ... at the Longueuil branch on rue St Laurent, who, after having had an examination to renew a prescription for glasses, was summoned for an additional examination, namely tonometry. After more than an hour of waiting, he was made to wear contact lenses ... without explanation (not on his prescription ...) and this for more than 10 minutes by informing him that he will have to wear them for 2 weeks ......... My son informed me by telephone of the bad experience he was having ....... and his misunderstanding in the face of such a practice, he learned that they had had the wrong file ........ 2:30 for a test that could have been included during the initial examination ... and error on the person ....... never again New Look (Original) Très mauvaise expérience vécue par mon fils(25 ans)... a la succursale de Longueuil rue St Laurent , qui après avoir eu un examen afin de renouveller une prescription de lunette s'est fait convoquer , pour un examen supplémentaire soit une tonométrie. Après plus d'une heure d'attente, on lui a fait porter des lentilles cornénnenes...sans explication ( aucunement sur sa prescription...) et ce pendant plus de 10minutes en l'informant qu'il devra les porter pendant 2 semaines......... Mon fils m'a informer par téléphone de la mauvaise expérience qu.il éprouvait .......et son incompréhension face a une telle pratique , il a apprit qu'ils avaient eu le mauvais dossier........ 2:30 pour un test qui aurait pu etre inclus lors de l'examen initial ...et erreur sur la personne....... plus jamais New Look

Nadine Chamberland

(Translated) Very disappointed with the service, I have been waiting for my glasses for 4 weeks. I called twice to find out when I was going to receive my glasses which by the way thought they were paid I was told to stop calling and wait. Really bad customer service (Original) Très déçu du service, ça fait 4 semaines que j’attends mes lunettes. J’ai appelé deux fois pour savoir quand j’allais recevoir mes lunettes qui soit dit en pensant sont payés, je me suis fait dire d’arrêter t’appeler et attendre. Vraiment un très mauvais service à la clientèle

Yolande Rousse

Loved the service, from Dr. Rouhana and the staff!

Jacques Touré

My wife purchased some of their products. They promised to call upon arrival of the glasses. After waiting for more than 3 weeks, she decided to call. She left 2 voicemail messages. On her third call, she was informed the glasses had arrived. When she tried to find out the date of the arrival, she was told the information was irrelevant, needless to say in the very rude tone. Very poor service.

Alexandrine Vallée

(Translated) 15 days to receive glasses, unpleasant service. I will continue to order on the internet delivered in 3 days, cheaper and more service. The only bright spot was the eye exam. (Original) 15 jours pour recevoir des lunettes, service désagréable. Je vais continuer à commander sur internet livré en 3 jours, moins cher et plus de service. Le seul point positif était l’examen de vue.

Daniel Lambert

(Translated) I went to consult New Look Ste-Cath. I had a breakage with the glasses and the manager assisted me with excellent customer service. He resolved my problem professionally and without difficulty. I thank Tuan Le Dang very much. I have been a customer with them for a long time and greatly appreciate their 5 star service. (Original) Je suis allé consulter New Look Ste-Cath. J'ai eu un bris avec les lunettes et le directeur m'a assisté avec un excellent service à la clientèle. Il a réglé mon problème avec professionnalisme et sans difficulté. Je remercie grandement Tuan Le Dang. Je suis client avec eux depuis longtemps et j'apprécie énormément leur service 5 étoiles.

Guillaume Paul

(Translated) I was lied to by telling me that I could have contact lenses after the exam, that I would be a priority ... and then told me that I should resume an appointment another day. I did not think I would have to waste two half days of work ... I ordered online elsewhere in the hope of having a correct product, roll the dice. (Original) On m'a mentit en me disant que je pourrais avoir des verres de contact après l'examen, que je serais en priorité... Pour ensuite me dire que je devrais reprendre un rendez-vous une autre journée. Je ne pensais pas devoir perdre deux demi-journées de travail... j'ai commander en ligne ailleurs en espérant avoir un produit correct, roll the dice.

Clara Romulus

(Translated) On 3 occasions I mentioned that my eye exam was for contact lenses. I still got a prescription for glasses. No collaboration from the employee or the optometrist on duty, as if I had no right to buy elsewhere, let alone on the net. A nice scam well wrapped in silk. I paid for a service I didn't want. To be continued in small claims. No no I will not let myself be! (Original) A 3 reprises, j’ai mentionné que mon examen de la vue était pour des verres de contact. J’ai quand même eu une prescription pour des lunettes. Aucune collaboration de l’employé ou de l’optométriste de service, comme si je n’avais pas le droit d’acheter ailleurs., encore moins sur le net. Une belle arnaque bien emballée dans la soie. J’ai payé pour un service que je ne voulais pas. A suivre aux petites créances. Non non je me laisserai pas faire !!!

Cherif Al Hassan Aidara

(Translated) Appointment with Dr. Rosalie Gauthier. Very expeditious! She literally told me to go out. "we will leave the room now". No explanation other than "it's an allergy"! Did not want to answer my questions and just wanted me to go faster, actually. I ask him a question about the prescription and she said: "do not worry the pharmacist will understand everything and explain you clearly"! Really disappointed. (Original) Rdv avec Dr Rosalie Gauthier. Très expéditive ! Elle m'a littéralement demandé de sortir. "on va quitter la salle maintenant". Aucune explication autre que "c'est une allergie" ! Ne voulait pas répondre à mes questions et voulait tout simplement que je parte le plus vite en fait. Je lui pose Une question sur l'ordonnance et elle me dit :"ne vous inquiétez pas le pharmacien lui va tout comprendre et vous expliquera clairement" ! Vraiment déçu.

Mahdi Karoui

Best experience ever

Bruno

(Translated) Very disappointed, he charges me $ 320 for my prescription while a competitor nearby charges me $ 120, The staff is not qualified because I am offered different thicknesses so I ask to check on my current lenses to buy the same and the employee answers me that it is impossible ... Go check the competitors to compare prices and NO it's not a real 2 for 1 is rather a 2 pairs for 1 price. Example they made me a price for a Lacoste mount at $ 220 plus $ 320 lenses so $ 540 big 25% off for a grand total of $ 405. Competitor $ 200 for mount plus $ 120 for SAME QUALITY glasses for a total of $ 320. DO THE SAME AND COMPARE BEFORE YOU BUY. (Original) Très déçu, il me charge 320$ pour ma prescription alors qu’un compétiteur tout près me charge 120$, Le personnel n’est pas qualifié car on me propose différents épaisseurs donc je demande de vérifier sur mes lentilles actuelles pour acheter les mêmes et l’employée me répond que c’est impossible...Allez vérifier chez les compétiteurs pour comparer les prix et NON c’est pas un vrai 2 pour 1 c’est plutôt une 2 paires pour 1 prix. Example ils m’ont fait un prix pour une monture Lacoste à 220$ plus 320$ les lentilles donc 540$ gros rabais de 25% pour un grand total de 405$. Chez le compétiteur 200$ pour la monture plus 120$ pour les verres de MÊME QUALITÉ pour un total de 320$. FAIT DE MÊME ET COMPARER AVANT D’ACHETER.

Bill Wilson

All my glasses were from New Look, and New Look used to provide great services. Now the new Asian man behaves unprofessional and lazy to answer questions. If you do not like your job, you should quit.

Anne Sarrasin

(Translated) After breaking a contact lens in my eye on a Saturday afternoon, I called this clinic, the other open giving me no advice other than to go to the hospital ... I needed help. help because impossible to remove the torn part. I couldn't be helped because opticians can't remove a contact lens. However, this clinic inquired about the situation, advised me and reassured me. A big thank-you ! (Original) Après avoir brisé un verre de contact dans mon oeil un samedi après-midi, j'ai appelé cette clinique, l'autre ouverte ne m'ayant donné aucun conseil sinon d'aller à l'hôpital... J'avais besoin d'aide car impossible de retirer la partie déchirée. On n'a pas pu m'aider car les opticiens ne peuvent retirer un verre de contact. Cependant, cette clinique s'est renseigné sur la situation, m'a conseillé et rassuré. Un grand merci !

Sylvain Beaulieu

The service was great but I was charged a 7$ sanitary fee without telling me. I was told 127$ for eye exam but it was 120 plus 7 for the fee. Will NOT go back due to the sanitary fee. Look around hardly no one charges this fee. WILL NOT GO BACK

Peter Kanasevich

(Translated) I did an eye exam, the optometrist did it quickly, because other clients came. She didn't listen to my messages, one eye wasn't checked at all as it should, and the numbers were written down as the optometrist told me - from my experience. (but not according to the review). Very poor service, and besides, they don't want to retake the exam. they say you still have to pay $ 95. And rv right after I buy glasses (right 0.25, left 0.5). Of course, I will do the eye test again. Waste of time and money. I add 3 months later, I took rv at Costco, and after checking and processing everything is normal, it was was just dry eyes. New Look is misdiagnosed and prescribed an antibiotic, I am very disappointed with New Look in Longueuil. (Original) J'ai fait un examen de la vue, l'optométriste l'a fait rapidement, parce que d'autres clients sont venus. Elle n'a pas écouté mes messages, un œil n'a pas du tout été vérifié comme il se doit, et les chiffres ont été écrits comme l'optométriste me l'a dit - d'après mon expérience. (mais pas d'après l'examen). Très mauvais service,et de plus, ils ne veulent pas refaire l'examen. ils disent que vous devez encore payer 95 $. Et rv juste après que j'achète lunette (droit 0.25, gauche 0.5 ) . Bien sûr, je vais refaire l'examen de la vue. Perte de temps et d'argent. J'ajoute 3 mois après, j'ai pris rv chez Costco, et après la vérification et traitement tout est normal, c'est était juste les yeux secs. New Look est mal diagnostiqué et prescrit antibiotique , je suis très déçu de New Look à Longueuil.

Fanny H

Best service, helpful staff

nounou xxxcxc

(Translated) Very good services, opticians les and counselors take all the time it takes to satisfy their clients. It was a very beautiful experience. The optician the blonde even made the ????lunette of my son on the spot thank you very much, despite the goodwill. A big thank you to the whole team ???????????????? (Original) Très bon services, les opticiens ????????????et les conseillères prennent tout le temps qu'il faut pour satisfaire leurs clients . Ce fut une très belle expérience. L' opticienne la blonde a même fait la ????lunette de mon fils sur place merci beaucoup , malgré l'achalandage. Un gros merci à tout l'équipe ????????????????

Marc Rac

(Translated) I have been a customer for years, every year that I go there it is always impeccable service, the skills of Mr. Mouez and his advice are WoW, thank you also to the team and especially to Mohamed always listening to customers , thank you all Victor Martinez Rac (Original) Je suis client depuis des années , à chaque année que j’y vais c est toujours un service impeccable, les compétences de M. Mouez et ses conseils sont WoW , merci aussi à l équipe et spécialement a Mohamed toujours à l’écoute des clients , merci à tous Victor Martinez Rac

Tasha Raz

Worst service ever!!!! Love new look downtown but decided to try closer... an employee came to help me choose my frames then disappeared and served another I mean cmon I was looking at 350$+ frames... other employee was helping out a friend which is ok but when she finished didn't come help me... and the girl that got me set up in the front before my eye exam was talking to her friend most of the time... NEVER AGAIN!!! I took my prescription and left I'll go downtown where they actually care about customers...

95Pamm

(Translated) I call to make an appointment to 17:25 (more than thirty minutes before closing) I put on hold and no one resumes the line. At 6:00 pm (after 35 minutes of waiting) I get hooked up, probably because they were closing. Is it normal to let me wait like that without even finishing with me? Really disappointing this customer service. (Original) J'appele pour prendre un rendez-vous vers 17h25 (plus de trente minutes avant la fermeture) on me met en attente et personne ne reprend la ligne. À 18h (après 35 minutes d'attente) on me raccroche au nez, probablement parce qu'ils fermaient. Est-ce normal qu'on me laisse attendre ainsi sans même terminer avec moi!? Vraiment décevant ce service à la clientèle.

Michelle Landry

(Translated) My husband went for an eye exam to buy line contact lenses. The exam is $ 95. Doctor writes the prescription without explaining it, writes meaningless values. If you want to buy online, they are not going to help you. Go elsewhere. (Original) Mon epoux est allé pour un examen de la vue pour s’acheter des verres de contact de ligne. L’examen est à 95$. Docteur écrit la prescription sans l’expliquer, ecrit des valeurs qui n’ont pas de sens. Si vous voulez acheter en ligne, ils ne vont pas vous aider. Allez ailleurs.

Gestion Cana

(Translated) very bad service from the optometrist, I was a customer with them for a very long time, but unfortunately the bad service and lack of respect I change branch, still a liver very bad service and lack of blatant professionalism . (Original) très mauvais service de la part de l'optométriste , j'étais client avec eux depuis très longtemps , mais malheureusement du se mauvais service et se manque de respect j'ai changer de succursale , encore une foie très mauvais service et manque de professionnalisme flagrant .

Johanne Vézina

(Translated) Gentle, courteous and patient, this is a place where people are very professional and where it is nice to go. (Original) Gentils, courtois et patients, c'est un endroit où les gens sont d'un très grand professionnalisme et où il est agréable d'aller.

Léa Arsenault

(Translated) Very bad service ever, already when you come home you feel that there is a bad working atmosphere (unhealthy working environment) ... for appointments they always give you an example: it's like seeing a doctor you have to wait !!!!! The Asian guy I don't know who (responsible) .. is very arrogant .... Very bad experience in this store, avoid the "newlook" absolutely (Original) Très mauvais service ever, deja deq tu rentre tu sent qu'il ya une mauvaise embiance de travail (milieu de travail malsain)...pour les rdv ils tu donne tjrs l'exemple : c'est comme voir un Medecin tu doit attendre!!!!! Le gars asiatique je ne sais pas c qui (responsable)..est tres arrogant .... Tres Mauvaise experience dans ce magazin, a évitez le "newlook" absolument

Coline Amée

(Translated) Fast and efficient service. Excellent advice from Alexandre for the choice of glasses and very friendly team !! (Original) Service rapide et efficace. Excellents conseils d'Alexandre pour le choix des lunettes et équipe très sympathique!!

Sarah Zine

(Translated) This store has poor service, No estimate for customers, Very poor service during purchase and after sale (Original) Ce magasin présente un service médiocre, Aucune estimé pour la clientèle, Très mauvais service pendant l'achat et après vente

Les Mercier

(Translated) But what bad customer service! This employee should not be working with the public. Fortunately, competition is strong among eyewear manufacturers. To buy is to vote. No purchase from this newlook. (Original) Mais quel mauvais service à la clientèle! Cette employée ne devrait pas travailler avec le public. Heureusement que la compétition est forte chez les lunetiers. Acheter c’est voter. Aucun achat chez ce newlook.

Alexandra Levac

(Translated) Horrible service !!! I recommend any New Look but not this one. 1 month to get a pair of glasses !!! And personal cold (Original) Horrible service!!!Je recommande n’importe quel New Look mais pas celui là.1 mois pour avoir une paire de lunette!!!Et personnels froid

Martin Giroux-Francoeur

(Translated) Very good choice of frames for all budgets. Staff who take the time to provide good advice (Original) Très bon choix de monture pour tout les budgets. Personnel qui prend le temps de bien conseillé

gregoire cedras

(Translated) The information given to me was incomplete. Now, I am not an expert so I could not know. Serious staff attitude problem. It seems to me that in Quebec we have the right to buy where we want. (Original) L’information qui m’a été donnée était incomplète. Or, je ne suis pas expert donc je ne pouvais pas savoir. Sérieux problème d’attitude du personnel . Il me semble qu’au Québec on a le droit d’acheter oú on veut.

HC M

Got a worst experience so far. Still didn't get my glasses. It's been 10 days after the promised date. They keep moving the dates. Good service stops after paying. Also, it took them a while to entertain customers. They just sat there and talk in bundles. Never going back!

sadek lazzouzi

(Translated) My experience with Newlook eyewear was very positive. I received a very warm welcome from the manager Mohamed, as well as the other staff, during my three visits this summer 2019. Mr. Mohamed advised me with great professionalism and very good mastery of his field (technical and commercial). The eye exam with optometrist Elie Islam was also very positive. Before going to Newlook Boulevard, I was afraid to wear progressive lenses. But since I wear the glasses (with progressive lenses) purchased in this branch, I do not feel any discomfort. Thanks to Mohamed and all the other staff members at Newlokk Boulevard (Le Boulevard shopping center at Jean-Talon and Pie IX corner) (Original) Mon expérience avec les lunetteries Newlook était très positive. J'ai reçu un accueil très chaleureux de la part du gérant Mohamed, ainsi que des autres membres du personnel, lors de mes trois visites cet été 2019. Monsieur Mohamed m'a conseillé avec un grand professionnalisme et très bonne maitrise de son domaine (technique et commerciale). L'examen des yeux avec l’optométriste Elie Islam était aussi très positif. Avant d'aller chez Newlook le Boulevard, je craignait de porter les verres progressifs. Mais depuis que je porte les lunettes (avec verres progressifs) achetées dans cette succursale, je ne ressens aucune gêne. Merci a Mohamed et tous les autres membres du personnel de Newlokk le Boulevard (centre d'achat Le Boulevard au coin Jean-Talon et Pie IX)

Olivier Breton

(Translated) The person who takes the calls is super nice (Original) La personne qui prends les appel est super gentille

Julie Morrissette

(Translated) The girl ignored me and closed the door, trying to assemble not to see me. It was really rude. She could have made me smile and just tell me we are firm ... (Original) La fille m'a ignore et a ferme (barrée) la porte en fesant assemblant de ne pas me voir. C'etait vraiment impolie. Elle aurait pu me faire un sourire et me dire simplement nous somme fermes...

Natasha Skeete

Normally I would give them a good review, but I've been sitting here at the counter for over 20 minutes, everyone is chatting away no o e serving us and I just want to pick up my daughter's glasses. I'm still sitting here, the guy saw us waiting while he was serving someone else and completely ignore us. I am writing this review as I am sitting in the LaSalle location. Today's service is horrible, I'd give 0 stars if I could

tasnim bergheul

(Translated) The service was not great. The employees were not very respectful and we were made to feel guilty of an accident. I recommend iris. (Original) Le service n’était pas super. Les employés n’était pas très respectueux et nous on fait sentir coupable d’un accident. Je conseille iris.

Viviane Corcos

This was fist time having to see an optometrist and i have to say the experience has been wonderful . Very friendly atmosphere and took their time to explain in detail . Pricing was very reasonable compared to others. i highly recommend this location

Cassandra Ayers

(Translated) I often do business with New Look and my experience has always been satisfactory. By cons, today, the technician refused to give me my prescription for $ 30 fee. Since when do you have to pay to get your prescription? Really disappointed, next time I would go somewhere else. (Original) J’ai souvent faire affaire avec New Look et mon expérience a toujours été satisfaisante. Par contre, aujourd’hui, le technicien a refusé de me remettre ma prescription moyennant 30$ de frais. Depuis quand est-ce qu’il faut payer pour obtenir sa prescription? Vraiment déçue, la prochaine fois, j’irais ailleurs.

Lucy Lindsey

one of the old lady working there(not the lady that always worked there).. theres a new one recently.. She messed up my mesurement.. she took the mesurement of the 2 side head too fast that when i got my glasses it was too tight.. i dont want to give it back to fix cause it will have to go thru the lab so i will not have my glass for another 9days.. i dont have any pair.. the struggle to not having a glasses..

Josée Lemay

(Translated) Optometrist Carine Bou Karam lacks empathy and is unable to give a clear answer to a simple question. Plus, she was malpractice by lying about a clinic saying she's not private. In reality, it is semi-private and cataracts are not covered. $ 150.00 for ALL TESTS. (Original) L'optométriste Carine Bou Karam manque d'empathie et incapable de donne une réponse claire à une simple question. De plus, elle a fait une faute professionnelle en mentent sur une clinique en disant qu'elle n'est pas privé. En réalité, elle est semi-privé et les cataractes ne sont pas couverts. 150.00 $ pour TOUS LES TESTS.

Marc Leblanc

(Translated) For my customer experience of October 26, 2019 I give 5 stars for the care, advice and time given to my wife to make his choice of glasses. Thanks to all the staff (Original) Pour mon expérience client du 26 octobre 2019 je donne 5 étoiles pour la prise en charge, les conseils et le temps accordé à ma femme pour faire son choix de lunette. Merci à tout le personnel

Michel Duval

(Translated) Following your answer: No thanks, I lost enough time and money with New Look, that I will give the chance to another business where there will be quality and customer service. Where there is a customer retention service is showing poor customer service! Very disappointed. At first, we wait and wait before being served, then we wait again, we do not find the invoice in the folder. And the worker will see one worse and the other one is waiting ... Finally, I was exchanged my glasses whose paint peeling after less than 9 months. But I was not phoned; I had to go see if they had finally received after 3 weeks. And those famous glasses, the paint began to flake again after only 6 months; I told myself that it did not look so much and that it was not worth the trouble to go and see them again. Now we see everything scratched through the left glass when it becomes black in the sun only. But I passed and as there are small marks that can be felt with the nails on the right glass and not the left, it is not guaranteed. It's already low-end and I think I was given a super lemon during the exchange on warranty. I have never had glass of such poor quality! 2 big lemons for the price of one! (Original) Suite à votre réponse: Non merci, j'ai perdu suffisamment de temps et d'argent avec New Look, que je vais laisser la chance à un autre commerce où il y aura qualité et service à la clientèle. Là où il y a un service de rétention de la clientèle fait preuve de pauvre service à la clientèle! Très décu. Dans un premier temps, on attend et on attend avant d'être servi, puis on attends encore, on trouve pas le facture dans le dossier. Pis l'enployé va voir un pis l'autre pis on attend... Finalement, on m'a échangé mes lunettes dont la peinture écaillait après moins de 9 mois. Mais on m'a pas téléphoné; j'ai du passer voir si ils les avaient recu finalement après 3 semaines. Et ces fameuses lunettes, la peinture a commencé encore à s'écaillé après 6 mois seulement; je me suis dit que ca paraissait pas tellement et que ca vallait pas le paquet de trouble d'aller les voir encore. Maintenant, on voit tout rayé à travers le verre de gauche lorsqu'il devient noir au soleil seulement. Mais j'ai passé et comme il y a de petite marques qu'on peut sentir avec les ongles sur le verre de droit et non le gauche, ce n'est pas garanti. C'est déjà bas de gamme en partant et je crois qu'on m'a refilé un super citron lors de l'échange sur garantie. Je n'ai jamais eu de verre d'aussi piètre qualité! 2 gros citrons pour le prix d'un!

Marc Guindon

They waited 2hrs before my appointment to cancel, i had to take the day off since i work out of town and lost all my wages, thanks new look for the great service

Mikako T.

(Translated) It is rare that I write a review. I hope the store reads and improves customer service. Several years ago, the employees were super friendly and professional. This is why I returned to Newlook on Saint Catherine. But this time, there was this Asian man who shocked me with his condescending and arrogant attitude. The exchange so unpleasant. I spoke to him on three occasions: 1st time when I passed without an appointment. 2nd time on the phone to make an appointment. 3rd time, arriving at the appointment at the shop. Each time, I had an unpleasant feeling while speaking with him. I will not go there again. I don't want him to be fired, but I hope he gets better. (Original) C'est rare que j'écris un avis. J'espère que la boutique lit et apporte une amélioration au service à la clientèle. Il a plusieurs années, les employées étaient super sympa et professionnels. C'est pour cela que je suis retournée à Newlook sur Saint Catherine. Mais cette fois-ci, il y avait cet homme asiatique qui m'a choqué par son attitude condescendante et arrogante. L'échange tellement désagréable. Je lui ai parlé à trois occasions: 1er fois quand j'ai passé sans rdv. 2e fois au téléphone pour prendre un rdv. 3e fois, en arrivant au rdv à la boutique. Chaque fois, j'ai eu un sentiment désagréable en parlant avec lui. Je n'y retournerai plus. Je ne souhaite pas qu'il soit renvoyé, mais j'espère qu'il aura une amélioration.

aba b

(Translated) dishonest people, it was for me a very bad experience for this store (shopping center Boulevard at the corner Jean-Talon and Pie IX). I wanted to give 0. Service does not even deserve 1 *. The 5 ***** were surely given by its employees + owner + their relatives, in order to raise the average rating. Very disappointed. Customers will see the bad things here and abandon it. (Original) gens malhonnêtes, ce fut pour moi une très mauvaise expérience pour ce magasin (centre d'achat Le Boulevard au coin Jean-Talon et Pie IX). Je voulais donner 0. Service ne mérite même pas 1*. Les 5 ***** ont été surement donnés par ses employés+propriétaire+leurs proches, dans le but de faire monter la note moyenne. Très déçu. Les clients vont voir les mauvaises choses ici et l'abandonneront.

Christian Béland

(Translated) We are required to make an appointment. We arrive on time, and the door is still locked. There are several of us online outside waiting for the employees to arrive. In addition, we pass a person without an appointment in front of everyone. 45 mins. Late on our date. In short, there is a blatant lack of professionalism. (Original) On nous demande obligatoirement de prendre un rendez-vous. On arrive à l’heure, et la porte est encore barrée. Nous sommes plusieurs en ligne à l’extérieur à attendre que les employés arrivent. De plus, on fait passer une personne sans rendez-vous devant tous le monde. 45 min. De retard sur notre rendez-vous. Bref, il y a un manque de professionnalisme flagrant.

Micha Michien

(Translated) Very good services, the girls at the reception are very pleasant and the opticians are always of good advice, I will soon be doing an eye test for my children again. (Original) Tres Bon services, les filles a l acceuil sont tres avenantes et les opticien toujours de bon conseils, jy referais prochainement un test de la vuepour mes enfants.

Maxim Tsankov

(Translated) Dr Fakhfakh did a very good job (Original) Dr Fakhfakh a fait un tres bon travail

Mehran Asadi

(Translated) To recommend to everyone without hesitation. Courteous and patient staff. Excellent customer service. Very good guarantee. (Original) À recommander à tout le monde sans hésitation. Personnel courtois et patient. Excellent service à la clientèle. Très bonne garantie.

Claude Mallet

(Translated) Excellent service. I was quickly greeted by Bastien Delafosse and very well served. The eye exam went quickly and went very well and my glasses arrived in no time. I would go back there with joy. (Original) Excellent service. J'ai été rapidement accueilli par Bastien Delafosse et très bien servis. L'examen de vue s'est vite et très bien passé et mes lunettes sont arrivé en un rien de temps. J'y retournerais avec joie.

denis michel

(Translated) Very good service very professional it's been several times that I go for small repairs and always served well customer for 20 years thank you (Original) Tres bon service tres professionnel ca fait plusieur fois que je vais pour des petites reparations et toujours bien servi client depuis 20 ans merci

ChessFan

(Translated) Excellent service from Dr Mouez Fakhfakh who is very professional and what can I say about the superb customer service that I had from Ms Souad Mostefaoui. Very attentive and patient, she took the time to advise me well during my purchase. In addition, they offer an excellent price for worms and mounts. 5/5! (Original) Excellent service de Dr Mouez Fakhfakh qui est très professionnelle et que dire du superbe service a la clientèle que j'ai eu de la part de Mme Souad Mostefaoui. Très attentionnée et patiente, elle a pris le temps de bien me conseiller lors de mon achat. De plus, ils offre un excellent prix pour les vers et montures. 5/5 !

Amy Simon

(Translated) Very disappointed with the service ..! To be told that you will not have the aid to pay for glasses ... It is embarrassing of them! Just with this call, you just lost 4 customers !!! (Original) Bien déçu du service..! Te faire répondre que tu n’auras pas les aides pour te payer des lunettes...C’est gênant de leur part! Juste avec cet appel, vous venez de perdre 4 clients!!!

Gail Robins

I work downtown and from wearing a mask all day my glasses tend to stretch. This morning they were literally sliding off my face when I bent forward in the slightest way. Although this is not my usual Newlook store, this one is the closest to my work. I went in this morning to get an adjustment and was told I needed an appointment for that, ok but there were zero customers inside. I was also told it would cost $50!!! What??!!! I’ve been wearing glasses for ever and this is usually a free service. So I crossed the street and went to the LensCrafters inside the Place Montreal Trust and my glasses were adjusted in 5 minutes and for free!! Shame on you NEWLOOK!

Olivier Brisson Roy

(Translated) Amazing from the director Ana Belen Benavente I was anxious about having glasses that wouldn't look good on me, but she was able to help me find the perfect pair for me. Very good service and I recommend it to everyone. (Original) Incroyable de la part de la directrice Ana Belen Benavente J'étais anxieux à l'idée d'avoir des lunettes qui me ferais pas bien mais elle a su m'aider à trouver les paires parfaites pour moi. Très bon service et je recommande à tous.

Talk Smoke

Made me a terrible pair of glasses. Very expensive

Alain Crocus

(Translated) I canceled my appointment because they require an exam even if I have a valid prescription. I even received my glasses from my optometrist who operates at Tremblant before this said meeting ... ???? (Original) J'ai annulé mon rendez-vous parce qu'ils exigent de passer un examen même si j'ai une prescription valide. J'ai même reçu mes lunettes de mon optometriste qui opère à Tremblant avant ce dit rendez-vous... ????

Yoann Lussier

(Translated) Despite the traffic, we do not hurry, we answer all our questions. In addition to this very human service, the wide variety of frames makes it possible to find his favorite. Go anytime thereafter for a readjustment of the glasses and the trick is played without charges. (Original) Malgré l'achalandage, on ne se fait pas presser, on répond à toutes nos questions. En plus de ce service très humain, la grande variété de montures fait qu'il est possible d'y trouver sa favorite. Passez n'importe quand par la suite pour un réajustement de lunettes et le tour est joué sans charges.

Jean-francois raymond

(Translated) Great service!! (Original) Excellent service!!

Lamia BIO

(Translated) The worst service ever ... taking customers lightly ... I do not recommend it. The lady, taking herself for I do not know who, tells me not to scratch the glasses express, despicable to say that to a customer. (Original) Le pire service jamais vu...prenant les clients à la légère... Je vous la déconseille. La dame, se prenant pour je ne sais qui, me dit de ne pas rayé les verres exprès, ignoble de dire ça à un client.

sab lev

(Translated) thieves I'm going to do an exam I look at a frame they give me an estimate I wanted to think about it I did well I walk in the shopping center I see another eyewear (bay window optics) I surprise the same glasses with the same options $ 150 less say I almost got a solid cross (Original) des voleurs je vais faire un examen je regarde une monture on me fait une estimation je voulais y réfléchir j'ai bien fait je marche dans le centre d'achat je vois une autre lunetterie (optique laurier) j'entre surprise les mêmes lunettes avec les mêmes options 150$ de moins dire que j'ai failli me faire crosser solide

Yichi Zhang

You are not welcomed. Avoid the asian guy. Extremely passive aggressive, didn’t even bother checking if I have a file there. Surprise! I actually do have a file here but never stepping in this place again.

Henri Martin-Laval

(Translated) Warning warning! I wrote a very unfavorable opinion on this company a few months ago. The owner even phoned me to try to seduce me by offering me discounts on the products he sold if I agreed to change my text. I obviously refused and today ... I see that my text has disappeared! Is it Google who removed it, or is it eyewear ... This is a beautiful mystery! (Original) Attention attention! J'ai écrit un avis très défavorable sur cette entreprise il y a quelques mois. Le propriétaire m'a même téléphoné pour tenter de me séduire en m'offrant des réductions sur les produits qu'il vendait si j'acceptais de modifier mon texte.. J'ai évidemment refusé et aujourd'hui... je m'aperçois que mon texte a disparu! Est-ce Google qui l'a enlevé, ou est-ce la lunetterie... Voila un beau mystère !.

Gemma Roussel

(Translated) Excellent services! (Original) Excellent services!

Claude Labonte

(Translated) Incredible service they listen to their customers, very professional, I wouldn t go anywhere else. Thank you very much the director and her assistant, they were really welcoming not to mention the gentleman that I believe makes the glasses, very friendly. It feels good to meet good people ???? I highly recommend new look le boulevard. (Original) Service incroyable ils sont à l écoute de leurs clients , très professionnel , je n irais nul part ailleurs. Merci beaucoup la directrice et son adjointe , elles ont ete vraiment accueillante sans parler du monsieur que je crois fabrique les lunettes , très sympathique. Ça fait du bien de rencontrer du bon monde ???? Je recommande new look le boulevard fortement.

Sandra Sandra

(Translated) Alex offered me great service. I recommend ! (Original) Alex m'a offert un excellent service. Je recommande !

Pascale D'Amato

(Translated) I went yesterday to Newlook in Granby to watch the sunglasses and after trying several pairs of glasses, I found the right! The employee was very helpful and she advised me very well, without any pressure. Another friendly employee made the adjustment and I came out delighted with the good customer service of this business. (Original) Je suis allée hier chez Newlook à Granby pour regarder les lunettes soleil et après avoir essayé plusieurs paires de lunettes, j'ai trouvé la bonne! L'employée a été très serviable et elle m'a très bien conseillé, sans aucune pression. Une autre employée sympathique a fait l'ajustement et je suis sortie enchantée du bon service à la clientèle de ce commerce.

Christelle Muk

I've generally had a great experience here in the past. Staff have been helpful and the optometrist herself was excellent. Different story today though; I got this haughty and condescending (racist?) woman in white. She spoke to my 60yr-old parents loudly and repeating words as though to 5 year olds. "Faut pas toucher toucher toucher hihihi". Maybe she thought they didn't speak French?! (Which they do!) And yet she never even bothered to ask what language was preferable.

Mac Raw

Super friendly service. Went in for my daughter's eye check up and the whole team was great!

Jacqueline Scott

(Translated) Disappointed, since I wear glasses I have never had windows that are always dirty and difficult to clean. So I conclude that the glasses are of lesser qualities very disappointed, I also think that's why it gives of the two for one and that it attracts customers, I went there and the lady is in charge of the store told me that it was my nose clip, under my wire that I have to hold my glasses and also the top of my horse, she told me that it's 35 years that she sold glasses and me to answer him that it is known 50 years I wore. GOOD REBATE but BAD QUALITY LENSES. (Original) Déçu, depuis que je porte des verres je n'aie jamais eue des vitres qui sont toujours sales et difficile à nettoyer.donc je conclus que les verres sont de moindre qualités très déçu, je crois aussi c'est pour cela qu'il donne des deux pour un et qu'il attire des clients, je m'y suis rendu et la dame est chargé du magasin m'a dit que c'etais mon pince-nez,sous mon fil que j'ai pour tenir mes verres et aussi le haut de ma monture,elle m'a dit que cela 35ans qu'elle vendait des lunettes et moi de lui répondre que cela fe sais 50ans que j'en portais.BON RABAIS mais MAUVAISE QUALITÉ des VERRES.

Christine Awad

Customer service is very bad didn't expect it

Éric Charette Valois

My grandma is undergoing chemo and isolated due to COVID. Her glasses got loose and couldn’t sit on her nose without falling. They kindly adjusted the glasses in a timely fashion (and taking extra care to sanitizing everything). Thanks a million for the attentive care.

Anna Fovero

Just received my prescription sunglasses. Staff super friendly and very knowledgeable in helping choose the right pair of glasses for my sport (triathlon). Thank you Tuan!

Lauchie Fraser

zero stars for the service at this place I appreciate my optometrist Dr Rouhana (Dr Duhamel’s replacement) at New Look Lachine but I am frustrated with the problems by the New Look employees that manage her appointments. The first time there was a mixed up and I was scheduled with the wrong optometrist, the second time I was told that my rendezvous was cancelled by the computer system. On my most recent screwed up appointment, 2 weeks prior, I telephoned for an appointment but was told that I needed to schedule the visit myself online. As instructed, I scheduled the appointment myself. When I arrived on time, I patiently waited to be served and then discovered that she was already scheduled her last appointment of the day. There was no record in the computer that I ever made an appointment. I asked if the doctor could “fit me in” (since I was already there) but the receptionist was uncooperative and refused to even ask the doctor.

Daisy M-L

I just came out of the appointment for my son. The worst service you get. They did not have his file for the follow up and the optometrist still went ahead with the exam without knowing the reason for the follow up. Never going back.

Fadhlaoui Asma

(Translated) The sales consultant was very arrogant and rude. Wants to finish the call quickly because he still has 30 min of work left (depending on opening time). Don't let me finish my question. To avoid (Original) La conseillère en vente était très arrogante et rude. Veut finir l'appel rapidement parce que il lui reste encore 30 min de travail (selon heure d'ouverture). Ne me laisse pas terminer ma question. À éviter

Claudia Quiroga

(Translated) Excellent doctor, super complete exam (Original) Excelente doctora, examen súper completo

Sylvie Mo

(Translated) Excellent service! The atmosphere is very pleasant, the employees Professionals and a good quality / price ratio. I recommend, thank you all ???? (Original) Excellent service! L' ambiance est très agréable, les employés Professionnels et un bon rapport qualité/prix. Je recommande, merci a tous ????

Diane Marquette

(Translated) I had a treatment problem with my glasses. I met Mr. Tuan and I had very good service. He knew how to listen to me and advise me. I have always been very satisfied and very well served at this place. Keep up the good work. (Original) J'ai eu un problème de traitement avec mes verres. J'ai rencontré M. Tuan et j'ai eu un très bon service. Il a su m'écouter et me conseiller. J'ai toujours été très satisfaite et très bien servie à cet endroit. Continuez votre bon travail.

Joëlle De Keyzer-Freifer

(Translated) Magnificent service especially the red haired advisor (Original) Un service magnifique surtout la conseillère au cheveux rouge

Jonathan Houle

Excellent choice and service, fair price.

estuardo gomes

I can't believe. This is a rip off, bunch of liars. Simple fraud. I called before going and asked them if there was an special and they said "yes of course". I Visited 7 optometrist prior to that one and they all gave me the price range from $167 to $190. When I got there the guy toll me that thes best special he ( the store) can give me was $190. Wuaoooo what a special. Just before going to that store I visited "the bay of hudson" and their price was $170 with no special...hear me NO SPECIAL. And I go to new look and i took same frames , same prescription I showed to the guy at The bay...in others words: exactly the same product and same quality for $190. Can anybody tell me where is their f***** special. New look thinks that we, the customers , are a buch of complete idiots...but they are wrong. I will never in my life will set foot into the new look stores never nor my family. Good luck.

Alexandra Picard-Dubé

(Translated) No service ... I have been trying for 3 weeks to get sunglasses that I ordered and each time I am told a new lie ... Nobody wants to help and each time my file is forgotten ... Meanwhile they have my money, I paid in full for the glasses not just a deposit and no news on my glasses ... (Original) Aucun service... je tente depuis 3 semaines d’avoir des lunettes soleil que j’ai commandé et à chaque fois on me dit un nouveau mensonge... Personne ne veut aider et à chaque fois on oublie mon dossier... Pendant ce temps ils ont mon argent, j’ai payé au complet les lunettes pas seulement un dépôt et aucunes nouvelles de mes lunettes...

KaienMuanan

(Translated) I have nothing to say about the optometrist, she was very nice. But due to poor customer service I will not be going back. (Original) Je n’ai rien à dire sur l’optométriste, elle a été très gentille. Mais en raison du service à la clientèle qui laisse à désirer je n’y retournerai plus.

D AF

(Translated) Bad customer service, they gave me contact lens tests but didn't give me any solution or container or put them away and it takes a long time! (Original) Mauvais services clientèle, il m’ont donné des essais pour verre de contact mais ne me donne pas de solution ou de récipient ou les rangés et c’est très long !

Martine Gaudreault

Bon service

M. Djellal

(Translated) Impeccable service. Manager very helpful. (Original) Service impeccable. Gérant très serviable.

Jenny Barrette

(Translated) The services are good but we are calling to tell me that but the contact glass is pre so I tell him perfect I will come around 5h after my job comes there and I am told that his takes an appointment you live 45min from new look i pretty much found its ordinary (Original) Les services est bon mais on mappele pour me dire que mais verre de contact sont pré donc je lui dit parfait je vais venir vers 5h après ma job jarrive la bas et je me fait dire que sa prend un rendez-vous vous jhabite a 45min du new look jai pas mal trouvée sa ordinaire

Angela Doyon

(Translated) Never had such bad service waited almost 20 min before someone told us to wait ... (Original) Jamais eu un service aussi mauvais attendu presque 20 min avant que quelqun viens nous dire d'attendre...

Sha Dee

(Translated) I appreciate the very pleasant personal, (Original) Jai apprecier le personnelle tres agreeable ,

Robert Archambault

Excellent care and service. They make you feel comfortable as soon as you walk in the door ????

Anne-Marie Dallaire

(Translated) I have made an appointment for my eye exam there twice and it may not be the last! Let's say it, impeccable service. They take the time to find me a pair of glasses and adapt the clinic schedule to my schedule. Thank you! Until next time ???? (Original) Ça fait 2 fois que je prends rendez-vous pour mon examen de la vue à cet endroit et cela risque de ne pas être les dernières! Disons-le, service impeccable. On prend le temps de me trouver une paire de lunette et on accommode l'horaire de la clinique à mon horaire. Merci! À la prochaine ????

Max Quesnel

Terrible customer service.

Angi Fel

My family has been using Newlook services since 2012, and we are very happy with the service provided, very friendly an professional personnel as specially the lady optician who's a person who knows her job and how to deal with people. Thanks very much to all personnel for their professionalism and support.

Haz Sal

(Translated) Excellent eye exam (very good doctor) and the man making the glasses is very professional ... but the sales service was very disappointing, sometimes bordering on scam. (Original) Examen de vue excellent (très bon docteur) et le monsieur faisant les lunettes sont très professionnels... mais le service de vente était très décevant, parfois à la limite de l'arnaque.

Normand Bernier

(Translated) Experience not to be repeated! The measures against COVID-19 do not allow an adequate eye exam. The different measuring devices cannot be used properly due to fogging. The cleaning chemicals were so strong that my eyes hurt. The worst eye exam in 55 years of using glasses. (Original) Expérience à ne pas renouveler ! Les mesures contre la COVID-19 ne permettent pas un examen de la vue adéquat. Impossible d'utiliser convenablement les différents appareils de mesure en raison de la buée. Les produits chimiques de nettoyage étaient tellement fort que j'avais mal aux yeux. Le pire examen de la vue en 55 ans d'utilisation de lunettes.

Karam S

skilled optometrist, the sales person gave very poor service, getting aggressive when considering buying from elsewhere

MA Debuigny

(Translated) Great hospitality, very good quality service with friendly staff even with very young children quite difficult because first pair. Special thanks to Kevin for his professionalism and patience! We feel the person who loves his job and who masters it with ease! I was impressed to see him doing the old fashioned and I know many people unable to do so! I have been a client for two years and I prefer to drive to come here, just for the service. Addendum 2019: 3/4 stars Declining quality since kevin's departure. No call qd the glasses. Pity (Original) Super accueil, très bon service de qualité avec un personnel aimable même avec des très jeunes enfants assez difficiles car premières paire. Merci tout particulièrement à Kevin pour son professionnalisme et sa patience ! On sent la personne qui aime son métier et qui la maîtrise en toute simplicité ! J était impressionnée de le voir faire à l ancienne et je connais nombre de personne incapable de faire ainsi ! Je suis cliente depuis deux ans et je préfère faire de la route pour venir ici, juste pour le service . Addendum 2019 : 3/4 etoiles Baisse qualite depuis le depart de kevin. Pas d appel qd les lunettes . Dommage

Sophie Vinet

(Translated) I would like to thank Isabella De Santis (director of New Look eyewear - Le Boulevard shopping center) for her excellent service! With the utmost respect for health measures related to COVID-19, Isabella allowed me to try out several frames, until I found one that suited me. When it came time to make my choice, I was very uncertain, but she took all the time needed to advise me. His professionalism, patience and kindness greatly impressed me. After all the personalized attention I have received, I will definitely be returning to this location to purchase my next glasses. ???? (Original) Je tiens à remercier Isabella De Santis (directrice à la lunetterie New Look - Centre commercial Le Boulevard) pour son excellent service ! Dans le plus grand respect des mesures sanitaires reliées à la COVID-19, Isabella m’a permis d’essayer plusieurs montures, jusqu’à ce que j’en trouve une qui me convienne. Au moment de faire mon choix, j’étais très indécise, mais elle a pris tout le temps nécessaire, pour me conseiller. Son professionnalisme, sa patience et sa gentillesse m’ont grandement impressionnée. Après toute l’attention personnalisée que j’ai reçue, c’est certain que je vais retourner à cette succursale pour l’achat de mes prochaines lunettes. ????

Joseph Joseph

(Translated) Everything is excellent (Original) Tout est excellent

Dea Ach

Always received good service from Newlook. The lady optician with blond hair, have a good attitude with customers with professionalism and she is very nice, always take time to explain and gave good advice. Never had any problems; all my family are Newlook customers. Thank you for your professionalism and friendly approach of your employees!

Chantal Macey

Had an emergence and Dr Nathalie Clement took me quickly. She is always professional and kind. Would highly recommend her. Thank you!

D Sh

Very friendly personal. Awesome service. Competitive prices.

Linda Ozr

(Translated) Customer service really bad. The woman on the phone was really rude, interrupting my speech and tuturing me. (Original) Service à la clientèle vraiment mauvais. La femme au téléphone était vraiment désagréable, me coupant la parole sans cesse et me tutoyant.

Alissa D'amour

(Translated) Excessively priced glasses for mediocre quality. First of all, the optometrist who did the exam looked really stupid. Very unpleasant as an individual. Second, they reversed the treatments on the glasses. The pair who were supposed to have adaptive lenses received the blue light treatment. The pair who were to receive the blue light treatment received adaptive glasses. As the prescription for the first pair of glasses differs from the prescription for the second, it is not just a cosmetic matter, third, after a few months, the pattern on one of the frames started to peel off. Their frames are of very poor quality. Fourth, the after-sales service is completely bad. No compensation as a result, despite the guarantee. Fifth, the prices are abusive given the poor quality. In addition, there were issues with invoicing. TO AVOID! Response to Owners: Thank you for the attention given to my comment. On the other hand, I assure you that the bad service took place at your Montreal branch located at the Carrefour at the corner of Pie IX and Jean-Talon ... and not in Laval. I wonder if you read the advice I gave correctly. (Original) Des lunettes à prix excessifs pour de la qualité médiocre. Premièrement, l'optométriste qui s'est chargé de l'examen avait vraiment l'air bête. Très déplaisant comme individu. Deuxièmement, ils ont inversé les traitements sur les lunettes. La paire qui devait avoir des verres adaptatifs a reçu le traitement contre la lumière bleue. La paire qui devait recevoir le traitement contre la lumière bleue a reçu des verres adaptatifs. Comme la prescription de la première paire de lunettes diffère de celle pour la deuxième, cela n'est pas qu'une question esthétique.Troisièmement, après quelques mois, le motif de l'une des montures a commencé à s'écailler. Leurs montures sont de très mauvaise qualité. Quatrièmement, le service après-vente est complètement nul. Aucune compensation suite à cela, malgré la garantie. Cinquièmement, les prix sont abusifs étant donné la piètre qualité. De plus, il y a eu des problèmes lors de la facturation. À ÉVITER! Réponse aux Propriétaires: Merci de l'attention accordée à mon commentaire. Par contre, je vous assure que le mauvais service a eu lieu à votre succursale de Montréal située au Carrefour du coin Pie IX et Jean-Talon... et non à Laval. Je me demande si vous avez bien lu l'avis que j'ai donné.

Nicolas Demers

(Translated) The seller I went to see to try to sell me a mount and glass without advising me adequately. He later advised me to leave if I was not satisfied with the service. Well disappointed. (Original) Le vendeur que je suis allé voir à essayer de me vendre une monture et des verre sans me conseiller adéquatement. Il m'as par la suite conseiller de partir si je n'étais pas satisfait du service. Bien déçu.

Parent Gaet

(Translated) Always had a good service and my daughter too (Original) Toujours eu un bon service et ma fille aussi

Hazel B

Bad Service. Hung up on me twice.