Reviews of Optical in Loblaws (Optics Shop)

Laura Morrison

I highly recommend for anyone that needs glasses or repairs. My husband's glasses were mangled, we thought beyond repair. We didn't even buy them there but they went above and beyond and fixed them at no charge. Great staff. Thank you so much

Sarah Ruest

I went to loblaws optical, 1100 princess st when my glasses and frames broke. I could not go to my usual place because it was too far away and costs too much for me now. The staff were amazing, they were patient, helpful, and kind to me, I received excellent service! I had to leave town in less then a week, and they had my glasses ready for me the day after I came in for an eye exam. I am so thankful that the staff were as helpful and kind as they are.

Sinhala Sindu Anuwadana

After checking the closing times & their website, two of us went there around 4.30pm. We were hoping to buy our spectacles, if they have any that we like. But, we were shocked to find the rudest & laziest Salesman that we have ever seen in our lives. There was no any customer in that showroom & this big-headed guy was just sitting on a chair doing nothing. Yet, he yelled at us when we just asked if it is possible to see some frames to buy. He was uttering in the rudest way possible to say that he can’t show anything or do nothing unless we have booked appointments in advance, irrespective of ample availability at the time without any other customer to be served. To our amazement, not a single customer was noticed in that showroom for more than an hour, until we left Loblaws around 6.00 pm after buying our groceries. He just told us to come next day at 1.00pm if we want his service or buy spectacles, despite the fact there was nothing mentioned about advance appointments in the website. The closing time of that Optical was 7.00pm & we were wondering what was his job, just idling there like a showpiece doing nothing? Why Loblaws employed such a useless guy like that just to yell & idle without accommodating customers when possible? Is there any logic in insisting an advanced appointment, when ample time is available to idle?

farzaneh afzali

My experience with both staff and optometrist in this branch was great! Friendly, on time, with reasonable price and offers on their glasses.

Wyatt Bailey

Listen, I LOVE Loblaws. Have never had anything but fantastic experiences with the company. UNTIL TODAY. The woman working in Optical was so unhelpful, so rude, and has had me fired up for hours. I can't stop thinking about her. I won't ever buy from this place. If you like rude and nasty, go here! If you want to be treated well, avoid this optical service. The rest of the store -- and staff -- here are fantastic, but don't step foot in the optical.

phil lalonde

Got called to come in to pick-up my daughters glasses so I told haily that I would send my daughter in the next day to get them she said okay what time I said between 3 and 4 she said okay. Well daughter went there and they told her sorry not able to release the glasses to you because haily the Optometrists is not working today. Long story short they did not tell the truth and I will never go back there again. When ask to speak to the manager the Manger was not there

C Stevenson

I give 1 star, but only because there isn't an option for no star. DO NOT GO HERE! Customer service is non existent. Optometrist has no people skills and should not be allowed to interact with humans!!

Peter Hroch

My glasses where purchased at loblaws and are only 7 months old. I have a two year warranty and they refuse to honour the warranty after the sunglasses clip started rubbing on the frame and leaving a mark. Very bad service, the optician there was very rude, arrogant and had a seriously bad attitude. He would not honour the warranty, I filled a complaint with loblaws head office costumer complaint and I am still trying to get some kind of satisfaction after 4 weeks now.