Reviews of OPTICANADA - Pioneers in Digital Optometry (Optics Shop)

John R

Things were good. I had an Optometrist appointment there. A couple weeks later I went in to order glasses. The clerk had NO IDEA what he was doing. I even had to show him how to use the payment system to process the credit card. Now I have been trying to call them and they NEVER pick-up their phone. I have left several voicemails with no response. I can't even say it is the worse service I have ever had, because the truth is, there is NO SERVICE. I would not recommend Opticanada to a friend, and I would not return to them again.

Khalil Akhavan

Awesome service, gave me a great deal.

Parsi Development

Nice Selection, and helpful staff.

Bloomy Dhamecha

I loved the experience at this location. Best customer experience ever.Moe and Ray helped me buying the best glass. They went out of their way to help me and suggest me the most suitable product. Must visit OPTICANADA at Douglas location. Special thanks to Moe for his effort and best customer service. Well done !!!

Angela J

2 great experiences from start to end! Thanks to Lillian & the technician - i am sorry i didn't get his name. 1st time was for a minor repair & because they were so pleasant, i went the 2nd time to browse glasses. Lillian was calm, ever helpful & transparent throughout the whole process. Investing money in a pair of new glasses was a bit overwhelming but she helped me with everything from what frames suit me, to lense selection & in my case - able to direct bill to my insurance. Great prices! Fabulous service. Can't wait to be styling my new glasses.

Mike Nash

My wife and I first came here 2 years ago for eye tests and glasses. Our experience was very positive and this time we had our kids tested as well. Their on-staff eye doctor is great - very patient and thorough. Their selection of glasses is quite good and again, all the staff know their stuff and are a pleasure to deal with! Will be back again!

Erica Dolman

While I am unsure of the identity of the individual who assisted me, they left an everlasting impression on both me and my friend. His costumer service can only be described in one word: money.

Sunny Lakhwara

Really nice place to buy glasses, I really enjoyed the customer service. Maher was amazing, very friendly, helpful and knowledgeable. You should definitely visit this place if you are looking to buy glasses or contact lenses.

moji shahab

Fantastic Selection and service.

maybe setve

Really nice place to buy glasses, really enjoyed the customer service. Bought a pair of glasses they gave lost of discounts, later I also got sunglasses with lots of discounts. Lots of varitey.

Barbi Bouvier

Staff is super friendly and informative.

Dolli Ábrahám

Moe was wonderful and really professional. He is really cares about his patients. My first eye exam was a good experience and I like my first pair of glasses. Thank you so much Moe!

Colin B

Great experience from beginning to end, and it’s all thanks to Mo the associate I worked with.

S F

Best optic store I have ever been dealing with in the past. Professional service and take care of their clients. Owner Sam is an fantastic and polite person. I really enjoyed the experience in the store. overall highly recommended.

Rand Fishkin

Forgot my glasses back home... Doh. Thankfully the super kind folks here got me fixed up with new ones in 45mins. Amazing. Love the frames, too. Thanks for saving the day OPTICANADA!

Winner Pants

Friendly staff

Sylvain Pero

Excellent service for kids, they are patient and they care.

Sam Dakduk

I recently did the eye exam at Opticanada and I felt very satisfied. As for the lenses per se, I feel very pleased by the suggestions given by the professional staff they have and not to mention customer service, it is exceptional. Additionally, they have products of well-known brands and the prices are excellent and incomparable ...

Ethan

Phenomenal service!

KbW

Hands down the best experience EVER by far when it comes to getting new Specs. Their high tech, super thorough exam is next level. The tutorial and explanation you get is something I didn't know existed. Samantha, Sam, and Dr Alexander exceeded my expectations by a mile. Westshore location. thank you!!!!

Alexis Born

This place is great! They have good selection of glasses and very friendly and helpful staff. My husband was looking into getting glasses and they gave him a sight test rather than an actual test so it was free! We found out he doesnt even need glasses so it was really great that they offered that sight test for free!

Rowena Dela Cruz

Staff are helpful and friendly Nice experience for first time eye exam

Lenna Dallen

I would recommend Opticanada at the Westshore Mall. The latest equipment will be used to test your eyes and they have a great selection of reasonably priced frames.

Prajwol Giri

Awesome customer service.

Carson Conway

Mo was super nice, and helped out a lot. Thanks for the great service!

Brad norm

They built two pairs of lenses for me. After several weeks I went back to them to redo because the lenses were just a little to strong. I couldn't believe that they were willing to work with me after the amount of time had passed. They had patience and persistence on providing me with the service that they advertised. They reexamined me and gave me two new pairs of lens. THATS SERVICE! Thank you to the staff and practitioner for being courteous and professional.

Monique Girard

Considering it was our first experience at a optometrist, it was great. The customer service was fantastic!! This will from now on be our family optometrist. Thank you so much...

Stephen Gibbs

I went to this store looking for sunglasses and I was pleasantly surprised with the friendliness and patience of Maher. The selection of sunglasses are excellent in brands such as Maui Jim and Oakley's (my two favourite sunglass companies). I spent an hour trying on sunglasses with no sales pressure and I ended up buying two pairs. We had a great conversation after the sale and I'll now call this my sunglass store. Thanks Maher.

Bvan Shergill

Doctor was very nice and knowledgeable.

Dranky DeBeers

Amazing customer service! Super friendly and professional. Good selection of designer frames. Great location. Nothing but good things to say.

Nusrat Huma

Highly recomended. Professional approach. They have lots of variety for sunglasses and lenses. Also recommended for kids glasses as well. If you wanna use your insurance coverage, go there. Giving 5 stars.

MICHAEL GERGIS

Good service good price

Qurratul Ahmed

I got an excellent service, they helped me with selecting the right frame for me and offered a good price for a single vision with blue blocker. when I said I needed the glasses fast they tried their best to deliver within 2 days. They have a wide variety of frames also.

Paul Summerville

Update. Brought in my glasses today that needed to be adjusted. Owner dropped everything and spent 10 minutes making sure they were perfect, including a professional cleaning. Feeling well taken care of. /Dropped in to see about whether we could save a broken frame. Professional and friendly owner carefully showed me why it was not possible and quickly found a new frame that matched. Had it ready in a couple hours. Highly recommend.

Alixaendra Eckert

Outstanding costumer service!!! Staff is super friendly, helpful and amazing!! The go to place for glasses and eye exams!!!

Phoebe Temple

Always have great service but amazing experience today! Went in determined but nervous to find a pair of sunglasses, Maher was super friendly and just wonderful as a person in general. I tend to get overwhelmed while shopping but he really helped me pick the right pair when I was stuck between two and explained the deals and options so easily, even had some nice conversations as well. Thanks, Maher! ☺️

Gwen Dion

The guy who helped me out was super funny and nice about the whole thing! Definitely making sure to come back when I have to check my eyes again

Kristine Ovens

If my experience today is any indication of customer service ad quality, they have a customer for life. I was made to feel very welcome and very safe. My concerns were addressed professionally.

Kristine Lowe

Worst customer service ever.... Didn't even look at me. I would've paid anything to get my glasses fixed and he was so busy with the one customer he didn't even bother.

Joslin Blake Nelson

What a great eye glass store with fabulous customer service and a quick turn around. I highly recommend the company to anyone needing vision care. Thanks for taking such good care of your customers. :)

yvonette panganiban

Moe is super nice! He helped me process the eyeglasses that I want even though were having problems with my insurance he is so patient in processing my request. Will definitely recommend the clinic to my other friends and relatives. Kudos to this wonderful staff!

Hannah Faye

Maher was amazing, very friendly, helpful and knowledgeable. The doctor was great as well, on time, quick and thorough. Very happy I chose this optometrist :)

Chengkai Zhang

Very excellent experience! Appreciate Dr.Moe’s efforts in helping me quickly get the eye exams done and recommend the frames that look the best on me! Highly recommend!

KimiPerelka Love

Many selections of great quality brand of sun glasses/ eye glasses.. Customer service is excellent! Tom made me feel comfortable everytime I visited the store, very knowlegeable to all my inquiry. Kudos to you Tom!

Nancy Sarabana

Excellent cheerful staff, fast service Great collection of frames and knowledgeable optician with a thorough assuring eye check up ,you will not need to see the eye doctor unless directed by them

Zac Connor

Amazing customer service. GO SEE MOE FOR LENSES

Sol Howarth

Experience in the store was good, unfortunately the lenses I bought were a mistake. I said "No" to having safety lenses on my work glasses, but low and behold : they scratched up because they are plastic. Whether miscommunication, mistake, or other... Not happy. Would not chance it again.

Meredith Wong

best place in town, nice and fast service

Joy Kuma

Amazing customer service! Super friendly and professional, Preeti is very knowledgeable and she knows her job well! Comparatively prices are very reasonable. She was so helpful selecting most suitable frames and lenses for me. Thanks for the Star service. !!! JK

youngoodlife

I got a fixed-glasses! He is very kind Thank you!????

Gordon McKillop

Exceptional service! I had to have my eyes checked to update my prescription. I felt totally safe - the space was cleaned and sterilized and the equipment was protected so I felt no risk of transmission of COVID. The optician was very friendly and professional. I purchased a new set of frames for the new lenses and I also had a set of frames for sunglasses that I had new lenses with the updated prescription added. Good pricing and excellent service. The previous glasses I had purchased on-line and after my experience with Opti Canada I will return here for any future eye-glasses purchases.

Osama Shelleh

Very good service and quality

Todd MacKenzie

Great service, great selection and great prices! Also brought in a pair of glasses that needed fixing. Done in real-time and perfect job. Bought two pairs while was at it. Highly recommend!

Ting Wei

Nice place to buy glasses. The manger and sales lady are very friendly.

Not_Pro Gamer

Nice

Cassandra Lyall

Great team, extremely helpful. Highly recommend and I will be back soon!

Milad S

Great selection and customer service! Sam sure knows what he is doin, super patient and helpful. Will definitely go there first on my next purchase and recommend this location to my friends looking to get their new pair :)

Andrew Inglis

Amazing customer service! I went in with a broken pair of sunglasses that I didn't buy from this store, asking if they could possibly fix them. The friendly man working there did not hesitate to help me and repair my glasses. This is a business run by good people and it shows.

Michael Lam

Amazing and fast service from Mo!

diba Ahmadi

Excellent customer service , nice place to buy a glasses

Cindy Rogers

This was my best optical appointment ever. Very helpful staff and great optometrist. Thank you.

Marc dinelle

Saturday evening the lens fell out of my readers. Stopped in and without hesitation the glasses were repaired, tightened up and cleaned. Thank you it made reading possible.

Devon Cass

Moe was very friendly and a great help with repairing my sunglasses. Thank you!

Sofiia Romanovska

I went there for an eye exam and wouldn't recommend it. The optometrist was good and knowledgeable, but the stuff who were actually doing the exam seems quite disorganized or lacking training. It took them 10 minutes to figure out how to adjust volume on TV so I could hear doctor via the video call (from his reaction I understood it wasn't the first time). On top of it, I had to give them another call and then actually come back to the store to be able to get my receipt as they couldn't figure out their online system - this service doesn't cost 125$ per 45 min appointment

joy amuka

Great experience in service . Very personable.

Aaron Copeland

Brought my glasses in that I thought were irreparably bent and got them back fitting better than before. Thanks to Mo for working his magic!

Phil Yup

I was happy with the thorough check of my eyes to find the right prescription. However I was told I would get a call within a week for Trial contact lenses. 2 weeks went by and nothing happened. So initially had 2 stars rating due to that and nobody telling me what was going on when I asked I was told I would recieve a call and didn't. But then when I called back and they had my lenses they gave me 3 months free for taking longer then they said. So I change that rating to 4 stars because I appreciate them acknowledging poor service and trying to make up for it.

C Mag

They are always helpful and nice. Very quick to fix my broken glasses. Always a pleasure to get help from the people here!

Armaan Chhina

Amazing service, Moe helped me with exactly what I wanted. He was confident with what he was doing. I would highly recommend this place if you ever need an eye exam.

ingrid polini

amazing staff!

atousa tangestany

I like the variety of glasses and great customer service. Moe served us great and he is so knowledgeable and knows how to fix my glasses.

Lenny Painchaud

Very great experience , very nice people do deal with !!!

Joseph Kueber

The manager here is super friendly and knowledgeable about fixing glasses. He'll go the extra mile to help you out!

RP

Awesome service, awesome place!

Parker Wakaruk

Moe did an excellent job with my Raybans! Top notch service! 10/10

Kerry Cavers

Walked in with no appointment and they accommodated me a little later that afternoon. I had my 2.5 month old baby with me in the stroller. She was asleep when we first started the exam but unfortunately woke up about 10 mins in. She then began crying and the Optometrist didn't even bat an eye. He was so sweet and understanding! Then after as I was waiting for my trial contacts one of the other employees walked her around in thr store in the stroller to get her to sleep. Top it off they direct bill so I didn't pay anything out of pocket today! I wasn't sure what to expect but it was a great experience.

Amjad Khan Official

Optic Canada is the best optic store I have ever found in my life. They are really nice people. Always take care of their clients. Never over charged. Follow your instructions and gives you discounts. The Manager Mr. Sam is an awesome and a polite person. He always try to find you the best option that will work for you. I would highly recommend.

Zhivana Z

Sam is great. Everyone at the Westshore Mall location is very nice and genuinely helpful. I always feel understood and comfortable there. I will keep coming back!

Janet Villafuerte

Always fast and quick with my glasses! Their eye-exam equipments are the most modern I’ve ever seen!!!!

April Lu

I had a travel emergency when my mother broke her glasses! Moe was able to fix up a pair for us in 30min, same day notice. He was very polite and surprisingly spoke mandarin with my mom! He even offered us a great discount that day. I highly recommend checking out the store and seeing their selection. There was a good range in both style and price. It was hard to choose between frames.

Marilee P

Meh. Tried this place, not very good. Went in to get new glasses, wanted 2 different pairs. I have my own and my spouses extended benefits, i could have got both pairs but the man there wouldn’t look up the second one, tried to get me to pay out of pocket instead. I picked one pair then. Was told it would be two weeks to get them. Wow, I have been to a few other places over the years, the wait was never more than a couple days. Gave them the benefit of the doubt- could be covid-related shortages or something. Two weeks later, the glasses came in. The man there just gave them to me- didn’t want to bother adjusting them to fit my face or anything. When I pointed out that they were crooked (new glasses don't come from the factory made to fit anyone’s face perfectly) he used his hands to bend them- no tools or anything! Got the lenses covered with his fingerprints then gave them to me. They still are crooked, just less so. He was so apathetic and unprofessional. Never again!

Ze David

get a better optical service experience in the real Canadian superstore.