Reviews of RONA Algoma Builders Supply / Elliot Lake (Optics Shop)

Brian McFadyen

Had a good variety of electrical components and EMT available, so we were able to make due with an alternate product since they did not have stock of the size we wanted. Parts counter staff were friendly, chatted about local stuff, and helped us retrieve the conduit from the inventory shed. Store seemed reasonably well maintained.

Jennifer Vanderveer

excellent fast friendly service will find me there before Canadian Tire

Donna Wade

We deal here all the time for flooring appliances and hardware. The staff are very friendly and helpful.

Jeff Curphey

The LEAST you can do is update your website to say you wont open in sundays until April. When it says that you're open and we spend the time to go shop to find a sign on the door, that is so unprofessional and lazy in the year 2020. Update your website, it takes less time than this review would have.

Helen Rae

Smaller store....some items not carried here

Ted Neill

I have been in the process of doing some major renovations. The staff have been extremely helpful from the order desk right through to the yard staff. On a couple of occasions items required have not been in stock, however they were quickly ordered and supplied (in about 5-7 days). I have no complaints and am looking forward to the opening of their new store which will be larger permitting them to keep larger stock quantities. One has to remember that this store is located in Elliot Lake (11,000 people) so it makes sense to me that they may periodically be unable to pull large or unique items from their stocking levels. Plan your projects in advance and I'm sure things will go smoothly.

marc mackay

Outstanding customer service.

thom arnold

Sadly it's the second time I have gone here to get keys cut. And yet again they don't work. I was told they were the only ones in town to cut Weiser keys that work. ( Most common key in Canada) well. Apparently not.

Dave

Great place! Paint matching is excellent here! UPDATE Rona’s website on the other hand did this when I tried to review a product......see the picture.

Meg-Ben Brant

Closed on Sunday's December 1st till march 30th. Went there today after checking hours on rona website only to be disappointed that they are closed. 2 other customers showed up in the few minutes we were there as well. Ended up going to canadian tire instead.

Tammy Martin

Great service and prices. Beats Soo Mill by a mile

Joey Joejoe

The worst customer service I've ever experienced anywhere. After special ordering some LED lights that weren't in stock but were on sale I was finally called after 6 weeks of waiting. I went to the store the next day to pick them up only to find out one of the store employees took part of my order for himself. I also found out later this store has a nasty, and illegal, habit of not stocking items in their sales flyer and treating their customers like dirt. I'll NEVER go there again and will be taking my business to Soo Mill or even Home Hardware in Blind River for that matter. It will be nice to see this place go out of business so it can be taken over by mature responsible individuals.

Tim Kun

Out of stock on items

Kis

Very friendly and helpful staff.

adam chmielecki

Get place to get supplies, good selection of products. Excellent service providers.

Desmond McDevitt

Good fast service.

Nicole Poitras

Order paint received pink instead of red Order quart receive gallons order was red and black When to go get it fix 2 days later got my paint no very good customer services

Rj Krum

I have been to this Rona twice and both times I was reminded that they are an independent store that does not honour contractor discounts and they also would not order an item on sale in the flyer because it would cost them more to get it than what would be paid. Last time I will go there. Terrible customer service and they are only worried about their pockets...

Michel Drouin

Great service

Dee M

Updating my review on 2 things: Today, October 25.2021 we had upright freezer delivered. We would like to thank Nancy at the Customer Service, Kevin at the Appliance Dept. And two delivery guys whom we do not know their name. The service from all those individuals was OUTSTANDING!!! We are pleasantly surprised! Thank you! My second review below, is on another matter and nothing has changed up to today. Maybe, if we bought the kitchen cupboards now, we would receive just as wonderful service as we did today. The staff may be friendly but the available stock leaves much to be desired. We ordered a whole new kitchen cabinets. Guess what? It's going on 3 years and I'm still waiting for the shelf that supposed to come extra (we paid for it) for the high boy cabinet. I called the store, I called the owner and...nothing happened. It's 2019 now. I gave up. Never, EVER! Purchase cabinets from that place. You'd be waiting weeks to get all of the parts needed to put your kitchen cupboards together .Unless you like "camping" and hopefully, it's in warm season.

Dennis Davlut

Great staff ask For Pete very informed

Vaughn Ellis

Been shopping Rona Elliot Lake since they opened. The staff are friendly and knowledgeable. Keep up the good work excited to see there new store open

Jim Henry

If you are a contractor who normally shops at Lowes and have signed up for VIP discount for Rona don't expect discount here. They won't honour it. Very disappointed and won't shop there again. Prices are too high and no contractor discount.